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DirectBuy Consumer Reviews - Page 3

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Our Experience at DirectBuy
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I feel our experience at DirectBuy was different than the ones posted on some of the reviews. We went to the open house, were treated with utmost courtesy by everyone that was employed by the Anaheim California DirectBuy facility. We knew going into this that there was going to be a membership fee, but we didn't know how much. We were not pressured in any way, shape or form.

They asked us what type of purchases we were planning to make. We are updating our kitchen, buying new appliances, wood floors, window coverings, etc. (some major purchases). They allowed us to look at as many books as we wanted, they explained how to read the books, etc. Because we went in without any prior shopping at other places (Home Depot, Lowe's, etc)

We didn't really know how much of a savings there would be from DirectBuy. Knowing we had 3 days to cancel the contract (it plainly states in big letters on the back of contract) we signed up and paid for the membership in full ($5800.00) We left there immediately and went to the local appliance store & Home Depot and got prices on the appliances we wanted. We looked at hardwood and priced it. We returned to DirectBuy the next morning and got their prices on the same floor and appliances. There was an $800.00 savings on the appliances, $3000.00 savings on the wood floors.

The even told us about a $300.00 rebate from GE that we could get. Last night we looked on the internet and saw how so many people (those who didn't join) were so quick to decide that DirectBuy is a scam, we got scared and went over to DirectBuy today and cancelled our contract. We told them we wanted to cancel, NO ONE gave us any problem, they were so kind and nice. We just told them that we didn't think it would benefit us in the long run. Our credit card was immediately refunded the money. The gal said that is their policy for those that cancel within 3 business days.

Sooooowe hope we haven't made a mistake in canceling our contract. We just got back from Home Depot and the cabinets we want are double the price of DirectBuy, for THE SAME CABINETS!!!!!!

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$6,000 to Join and what do you get?
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Do your homework. DirectBuy is not the answer. In the late 90's the dues to belong were about 2200.. today, however, they are upwards of $6,000 to join. And yes, then you tack on the 8% handling fee that the franchise owner also pockets.. and you soon realize that this is not anywhere near the savings indicated during the 2 hour presentation.

DirectBuy franchise owners are making oodles of money by getting you to fork over this kind of cash. If you aren't able to pay, you are not allowed to join for 7 years... I do not know how it will ever be possible to have this company banned in all states but someone needs to do this. Put these franchises out of business and make them go look for work. The only thing obtained by joining a DirectBuy franchise is that you would be feeding the greed of the franchise owners. Don't.. you can find better deals for the things you want and/or need elsewhere.

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Review
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AUSTIN, TX -- I placed and paid for a $1485 order in March. In April, I was notified that delivery had been postponed until May 19. It is now July, I have not received my order, nor have I had any further communication from DirectBuy. DirectBuy does not respond to my email or phone inquiries. You cannot reach a real person by phone, but their phone system indicates that they check messages everyday. Maybe so, but they don't return calls! This is not the first difficulty I have had with Direct Buy. I tried to order a sofa in one of their catalogs. They never got the leather samples from the company that I needed to see.

They would not respond to my inquiries about that, and I made repeated 140 mile trips trying to get that taken care of. I finally gave up and bought elsewhere. It is hard to get help in the store because the employees are usually too busy trying to recruit new customers or visiting among themselves. You might be able to save some money on some items in the store, but it is like looking for a needle in a haystack and way too much trouble for the amount you can save. When I see potential new members in the store getting the sales pitch, it turns my stomach. I want to scream, "grab your money and run!"

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Directbuy Is A Scam And A Terrible Company To Do Business With
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FLORIDA -- I know an employee that currently works in the Tampa location. She has given me inside scoop on this company. The $50,000.00 giveaway doesn't exist, if anything they will make sure that one of their family members or close friends pretend as though they won but actually didn't. The owners of the company are very rude and unprofessional. She also stated that they have no respect for their employees. I think any company that does not respect customers enough to give them the option to go home and think about a $5,000.00 purchase has no respect for their customers.

Being pressured to make a same day decision for that type of investment is very low class and sounds like a scam to me. The worst part of it is, if you don't decide that day to pay the $5,000.00 membership fee, you are told not to come back for at least 7 years. This company does not want to give you an opportunity to go home, research the organization and find out all the terrible ratings they have, negative commits/complaints from different customers experiences, rude and unprofessional treatment that they are practicing. So people do your homework before you get scammed.

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DirectBuy Very Deceptive Advertising Practices
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80031, COLORADO -- DirectBuy harvested my info from the Colorado home & garden show when I entered their contest. They then called me to invite me to their showroom. They even emailed me the info. After making the appointment with them and driving about an hr away to talk to them and see their showroom, we were greeted by the store manager.

She quietly advised us that we had to attend a presentation on DirectBuy. At this time, we would be allowed to look at their catalog prices etc. However, we would then be required to sign up with them ($5000 for a 3 yr membership). If we didn't sign up, we won't be allowed to sign up for another 7 yrs. If we were not sure at that time then we should not take part in the "open house". Very deceptive practices. They could have easily told this to us BEFORE making the appointment instead of wasting our time and gas. Their excuse was that they "ran out of this written info" at the home show.

They conveniently also forgot to tell this to us when they called us to set up the appointment and when they emailed us the map directions. This was the NW Denver branch. Bad sales practices. I won't sign up with such a company.

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DirectBuy Scam
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I read only one compliment on DirectBuy so he is obviously on the payroll. I had a run-in with them yesterday where I was followed into the car park being abused by a manager as I was trying to get into my car with my walker. I since researched them and found they are being sued in a class action lawsuit with 800,000 people. I am going to join this. It is time they were shut down. 39 Judges recently refused their settlement of 15 million. They are scam artists you just need to Google DirectBuy complaints to find out all about them. If anyone has any info on Florida lawyers dealing with this please email me.

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DirectBuy is well worth the fees
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I am a member of DirectBuy and have been for a year and half. I have seen so many complaints on this site but very few compliments and for the life of me I can't figure out why?! First off yes there is a fee to buy a membership and then annual dues after that. But I am a member for life and I can even pass this down a generation. As a member I am now able to buy just about everything I need for my home at cost. So cabinets I would have paid $50k for at Home Depot I got for $28k and actually improved the quality. I saved my membership in one purchase.

I also bought 2 recliners for my in-laws as gifts from a well known company..rhymes with pane. For $350.. My mother went to a store that sold it to check it out and it was priced at $699 for one.. I got 2 for half that. Then all my hardwood floors, tile and carpet I purchased for my house was all at cost and I matched quote with Home Depot again and I saved another $7k.

OK so I may the lucky one because I was building a house. But if you own a home and need to fix it up (which you will sooner or later) why wouldn't want to save all that mark up and buy it at cost. Even will the handling (which is to cover credit card fees imposed by credit card companies and the stores do not gain on this..I asked) and freight charges (again that is part of the cost retail too, you just don't see it broke down like this) you come out ahead.

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DirectBuy is a scam -- get your membership fee back
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We were warned by friends that they were cheated out of about $5,000 for a DirectBuy membership fee. They forked over all that money because DirectBuy told them that they would be able to buy things for their new home at the manufacturers' price -- at a 50% to 60% discount. Little did they know, after DirectBuy tacked on hefty shipping and handling fees, they were able to find most of the items for sale through DirectBuy at the same prices, if not lower prices, at retail stores like Lowe's and Best Buy!!

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Directbuy DOES Make Money Off Merchandise They Lie
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALL -- The 8% they charge goes to the owner or franchisee... however they will lie about it

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Great Customer Service and Prices
StarStarStarStarStarBy -
Rating: 5/51

HOUSTON, TEXAS -- I just became a member and the pricing is amazing. They gave me a free quote in home and the whole experience was amazing.

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DirectBuy Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 14 ratings and
33 reviews & complaints.
Contact Information:
DirectBuy
8450 Broadway
Merrillville, IN 46410
1-855-871-7788 (ph)
www.directbuy.com
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