DALLAS, TEXAS -- First, if you haven't signed on with them yet, PLEASE DONT! Learn from our mistakes. Ever since AT&T took DirecTV on it has made a quick spiral downward. They are dishonest, telling you one thing and then doing something else. For instance, once they replaced a broken receiver and during the 4 hr phone call it took to get the new receiver going, I asked where to send the broken receiver. She said I didn't need to send it back - put it in recycle.
Two months later they charged my credit card $125 for the receiver I failed to send back. At the same time they extended my contract 6 months without my permission. I didn't know that until a year later - now I'm awaiting a call from a "contract specialist" because it was something customer service can't handle. I detest this company. I am marking the days off on the calendar until I can remove all of their equipment from my property.
BLUFFTON, SOUTH CAROLINA -- Very polite lady. But, my problem was, my volume control on the remote stopped working four days after installation. The same installer came back again and could not make it work again. He asked me to call customer service for help. AT&T has the longest and probably the worst phone tree. 20 minutes later and a "thank you" hang up with Mr. Phone tree, I got to talk to a human. It must be a very big event to get through. They were very happy I called and I was extremely blessed to talk to a human. I find this unusual that the biggest phone (PHONE) company puts their customers on this sooo very trying automated phone tree. And, so poorly done. Fire that guy❗️
End result. My TV was too new and DIRECTV software had not kept up with codes for remotes. I now have three remotes controlling my TV. I asked for an agent to come by... as part of the $7.99 per month maintenance program or even backup their warranties on installation. I was now told... not when I was sold this product, or even when and after installation of this system, that the DIRECTV remote doesn't have to work for ANYTHING you have in your house, but their own equipment. Hargray worked my whole system on one remote control. So very poor DIRECTV. You need to shake it up corporate. I have no doubt you must have read the enormous amount of complaints.
CONYERS, GEORGIA -- Signal loss on satellite constantly. Since initial installation a few mos. ago, we were given the wrong package and from there on problem after problem... Now we have a constant problem with their satellite. No picture at all with some of our faves and/or a sketchy broken picture with others.
We have scheduled three times with no positive results. Today I called again this time to disconnect and was sent to the retention dept. "We can waive the $90 tech fee and this time I will send a supervisor." I expressed my opinion on that offer and their unqualified, inexperienced techs. DTV seems to think we have nothing else to do; totally unaware of the inconvenience and has no clue how their inefficient techs affect our valuable time.
MIAMI, FLORIDA -- 1 review. 1.0 star rating 9/25/2016. My name is Rolando, I live in Miami and use DirecTV for a year when I was living in Doral. I always knew DirecTV services was subpar, but the only reason I sign with them was a new development area and Comcast wasn't available. When I get the service I explain I will be there for about a Year, then move to a place with all services included. They told me they were human and explain to customer service. Now a year later I had to Paid $240 for early termination. They LIE. Every time a plane fly close, the service is interrupted. Every time that rain, service get interrupted. Every time is cloudy service is interrupted.
Never deal with them again. I will gladly paid my fines and talk freely about the bad experience free to everyone. This company made customer sign contracts because they know customers will switch to a better provider, don't get caught in the advertised, they really sucks. I'm giving them one star because zero is not an option. Customer service is Hell - one hour and 20 minutes, the worst. They must be paying big monies to lobbyist to rip off the customer like this.
CALIFORNIA -- I stupidly signed up with DirecTV in Feb 2016. The signal was terrible and customer service even worse. In May they stopped broadcasting one of the local channels that I had signed up for. They still want the full amount to cancel the contract even though they failed to live up to their part and provide the channels I signed up for. The local station they dropped say that DirecTV dropped the station over the price of 1 regular priced (not some fancy priced cup mind you) cup of coffee per month. I have since subscribed to Dish and couldn't be happier.
MINNEAPOLIS, MINNESOTA -- I switched to DirecTV about four years ago after being dissatisfied with Comcast because of service issues. DirecTV has been a nightmare!!! Not only does the stupid thing break down all the time and even though I pay for the in-house service, getting someone here is more than difficult, it's often impossible. I pay more than $180 per month for this.
Tonight for example, I spent 2 hours trying to reconnect to the Internet. Nothing I did fixed it and the directions on YouTube did not work either. I called DirecTV and spent more than an hour with two people who knew nothing and only told me to do exactly what I had done numerous times to no avail. The last person I spoke with said I needed a service call. I told her I was having major spine surgery on Tuesday and I needed them to come tomorrow. Of course they were booked. She told me to call when I got home (which could be weeks) and make an appointment for service.
Bottom line... I will not be able to do much of anything for 6 months to a year after surgery. And although I have learned how to fix the lost connection problems which occur nearly every week I will be unable to run up and down stairs to push one button or another paying while paying through the nose to have good service. This time, after threatening numerous times to fire DirecTV I am going to switch back to Comcast. This is a disaster and I advise people not to switch carriers until you research this carefully. I think I should start charging them for doing their jobs for them.
PHILADELPHIA, PENNSYLVANIA -- I became a DirecTV customer about a month ago, switching from FiOS. My biggest concern was bad weather and some horror stories I read. Things like DirecTV lies about snow effect, and lots of slamming the service during bad weather. So I had them install dish near a window, thinking I would have to figure out how to keep snow off the dish and expecting the worst. I live in Philly and we are in the midst of a blizzard. We have about 18" of snow so far and blizzard conditions.
I am more than pleased with DirecTV. The fact is I have full HD service and no station outages. The technology of their service blows FiOS away as well. Maybe because I have newer equipment, great satellite signals, but whatever, I felt it was time for an honest good review for them since it seems most people who post are ones that have issues and complaints. 8" more to come during the day, so keeping fingers crossed. Great job DirecTV.
PARSONSBURG, MARYLAND -- I have been a happy DIRECTV customer for many years until my wife decided to get a so called upgrade to our package. DIRECTV representative talked her into a 2-year contract and the new Genie whole home DVR system. I will first say unless you have a broadband internet connection you will only get half of what you pay for. Next the equipment is so unreliable I called and wanted to go back to the old DVR and receivers (which do not rely on a Internet connection) and was told there would be a extra charge for each receiver.
If you have a loss of power be prepared to spend 45 minutes trying to get all the slave boxes connected to the Genie DVR. Tech support is worthless. In closing don't waste your money and AT&T has just made it worse and greedy.
CALIFORNIA -- Have you read your monthly statement? They believe they have the right to draft a payment of any unpaid balance. “For your convenience, we will automatically charge your credit card or debit card on fie for any bill amount left unpaid.“
It was not for my convenience. Their unauthorized withdraw was very inconvenient and will cause hardship on me and my family. I had an agreement to pay part payment this month and remaining balance the next month. I was told by supervisor from the South Carolina call center, that a customer service representative is not authorized to make that agreement. Even though they say that customer service representative was not authorized to make that kind of agreement, that person, at that time, was representing DIRECTV. Therefore the company did have an agreement with me to resolve the issue at hand.
HIALEAH GARDENS, FLORIDA -- Worst customer service I ever experienced. We have been customers since 2011 and they did even take that in consideration. I needed technical support, I was attempting by Elier **. He was very rude and never intended to helping us. I try to talk with a supervisor, had to wait for almost an hour and what was my surprise when Guillermo which was the supervisor, he was even worse than Elier **. They both didn't even care that we change company which is what we did. Dish Network is going to install on Monday. They gave us better deal. I had DIRECTV on the past and they were different. I don't know what changed.