DENVER, COLORADO -- I know that this is just one of the many complaints that you must receive on a regular basis concerning DIRECTV and the way that they deceive their paying customers, but I hope that with this complaint added to what must be a very large pile of complaints might do some good and help shed light some of their questionable practices. I need to start out by saying that I have been a loyal customer of DIRECTV since 2007 and I have never been late with a payment or had to make a partial payment.
I have my DIRECTV service provided through Century Link in Denver CO. as part of a bundle. When I contacted Century Link, the company that I have had my phone service with for over 40 years and have always paid my bill in full within 24 hours of receiving, Century Link stated that they could not help me concerning the issues with DIRECTV service even though I make the payment to Century Link.
When I contacted DIRECTV and asked why my bill with them was as large as it was ($87.99), they told me that I was on a older plan for my service and that I could change to a newer plan that would give me a better package at a lower cost. I inquired about the various plans and was sent the information that included the different plans that they had and the price for each plan. I chose the Choice Extra Package listed on DIRECTV's website and is shown to be $68.99 a month.
The Choice Extra Package cost $68.99 and $5.99 for their protection plan in case there is an equipment failure, which totals $74.99. I contacted DIRECTV by phone on 6 occasions, talked to six different reps., and asked what the final price per month would be for the Choice Extra Package. On all contacts that were recorded and can be confirmed by the recordings, I was told that the price for the package would be $74.99 per month. I made sure that asked all six of the Reps. if the $74.99 total per month was the full price per month and as the recordings can verify the answer was always the same. The monthly total would not exceed $74.99 per month.
On Sunday Dec. 16, I received an order confirmation showing the $68.99 Choice Extra Package and contacted DIRECTV to ask them why the $5.99 for the protection plan did not show on the confirmation. After speaking to four Reps, I was told that the $68.99 was only part of my monthly charges and the correct cost per month will be $97.97. I was never told that there were any hidden or additional costs, just the total of $74.98 per month.
On Sunday Dec. 16th I found out that DIRECTV has included a lot of hidden charges for their service. The charges including the hidden are listed here: Choice Extra Package $68.99, Protection Plan $5.99, DIRECTV Extra Pack $4.99, HD Charge $10.00, DVR Charge $8.00. Total For new Program Plan $97.97. The hidden Charge is $22.99 per month. While $22.99 does not seem like a large amount, when you multiply it by 12 it is now 266.28 per year.
With the creative way that DIRECTV is charging their customers, the amount that they are getting from their customers through their hidden charges and the number of times they are doing this creative pricing, the number of hidden charges becomes very large and can represent a great deal of money. It probably would be a great idea if some federal agency that can do something to stop this kind of underhanded billing practice look at this and do what they can to stop the customer abuse.
CONYERS, GEORGIA -- Signal loss on satellite constantly. Since initial installation a few mos. ago, we were given the wrong package and from there on problem after problem... Now we have a constant problem with their satellite. No picture at all with some of our faves and/or a sketchy broken picture with others.
We have scheduled three times with no positive results. Today I called again this time to disconnect and was sent to the retention dept. "We can waive the $90 tech fee and this time I will send a supervisor." I expressed my opinion on that offer and their unqualified, inexperienced techs. DTV seems to think we have nothing else to do; totally unaware of the inconvenience and has no clue how their inefficient techs affect our valuable time.
MIAMI, FLORIDA -- 1 review. 1.0 star rating 9/25/2016. My name is Rolando, I live in Miami and use DirecTV for a year when I was living in Doral. I always knew DirecTV services was subpar, but the only reason I sign with them was a new development area and Comcast wasn't available. When I get the service I explain I will be there for about a Year, then move to a place with all services included. They told me they were human and explain to customer service. Now a year later I had to Paid $240 for early termination. They LIE. Every time a plane fly close, the service is interrupted. Every time that rain, service get interrupted. Every time is cloudy service is interrupted.
Never deal with them again. I will gladly paid my fines and talk freely about the bad experience free to everyone. This company made customer sign contracts because they know customers will switch to a better provider, don't get caught in the advertised, they really sucks. I'm giving them one star because zero is not an option. Customer service is Hell - one hour and 20 minutes, the worst. They must be paying big monies to lobbyist to rip off the customer like this.
CALIFORNIA -- I stupidly signed up with DirecTV in Feb 2016. The signal was terrible and customer service even worse. In May they stopped broadcasting one of the local channels that I had signed up for. They still want the full amount to cancel the contract even though they failed to live up to their part and provide the channels I signed up for. The local station they dropped say that DirecTV dropped the station over the price of 1 regular priced (not some fancy priced cup mind you) cup of coffee per month. I have since subscribed to Dish and couldn't be happier.
MINNEAPOLIS, MINNESOTA -- I switched to DirecTV about four years ago after being dissatisfied with Comcast because of service issues. DirecTV has been a nightmare!!! Not only does the stupid thing break down all the time and even though I pay for the in-house service, getting someone here is more than difficult, it's often impossible. I pay more than $180 per month for this.
Tonight for example, I spent 2 hours trying to reconnect to the Internet. Nothing I did fixed it and the directions on YouTube did not work either. I called DirecTV and spent more than an hour with two people who knew nothing and only told me to do exactly what I had done numerous times to no avail. The last person I spoke with said I needed a service call. I told her I was having major spine surgery on Tuesday and I needed them to come tomorrow. Of course they were booked. She told me to call when I got home (which could be weeks) and make an appointment for service.
Bottom line... I will not be able to do much of anything for 6 months to a year after surgery. And although I have learned how to fix the lost connection problems which occur nearly every week I will be unable to run up and down stairs to push one button or another paying while paying through the nose to have good service. This time, after threatening numerous times to fire DirecTV I am going to switch back to Comcast. This is a disaster and I advise people not to switch carriers until you research this carefully. I think I should start charging them for doing their jobs for them.
PHILADELPHIA, PENNSYLVANIA -- I became a DirecTV customer about a month ago, switching from FiOS. My biggest concern was bad weather and some horror stories I read. Things like DirecTV lies about snow effect, and lots of slamming the service during bad weather. So I had them install dish near a window, thinking I would have to figure out how to keep snow off the dish and expecting the worst. I live in Philly and we are in the midst of a blizzard. We have about 18" of snow so far and blizzard conditions.
I am more than pleased with DirecTV. The fact is I have full HD service and no station outages. The technology of their service blows FiOS away as well. Maybe because I have newer equipment, great satellite signals, but whatever, I felt it was time for an honest good review for them since it seems most people who post are ones that have issues and complaints. 8" more to come during the day, so keeping fingers crossed. Great job DirecTV.
PARSONSBURG, MARYLAND -- I have been a happy DIRECTV customer for many years until my wife decided to get a so called upgrade to our package. DIRECTV representative talked her into a 2-year contract and the new Genie whole home DVR system. I will first say unless you have a broadband internet connection you will only get half of what you pay for. Next the equipment is so unreliable I called and wanted to go back to the old DVR and receivers (which do not rely on a Internet connection) and was told there would be a extra charge for each receiver.
If you have a loss of power be prepared to spend 45 minutes trying to get all the slave boxes connected to the Genie DVR. Tech support is worthless. In closing don't waste your money and AT&T has just made it worse and greedy.
CALIFORNIA -- Have you read your monthly statement? They believe they have the right to draft a payment of any unpaid balance. “For your convenience, we will automatically charge your credit card or debit card on fie for any bill amount left unpaid.“
It was not for my convenience. Their unauthorized withdraw was very inconvenient and will cause hardship on me and my family. I had an agreement to pay part payment this month and remaining balance the next month. I was told by supervisor from the South Carolina call center, that a customer service representative is not authorized to make that agreement. Even though they say that customer service representative was not authorized to make that kind of agreement, that person, at that time, was representing DIRECTV. Therefore the company did have an agreement with me to resolve the issue at hand.
HIALEAH GARDENS, FLORIDA -- Worst customer service I ever experienced. We have been customers since 2011 and they did even take that in consideration. I needed technical support, I was attempting by Elier **. He was very rude and never intended to helping us. I try to talk with a supervisor, had to wait for almost an hour and what was my surprise when Guillermo which was the supervisor, he was even worse than Elier **. They both didn't even care that we change company which is what we did. Dish Network is going to install on Monday. They gave us better deal. I had DIRECTV on the past and they were different. I don't know what changed.
LEEDS, ALABAMA -- In my area, we have very limited choices for television. I started with DISH - horrible idea! I lost service constantly! I switched over to DirecTV. The quality of the service was fantastic! When hard times fell, I was unable to pay for the service for DIRECTV at $120 a month. There was no other choice other than to cancel our service after 3 years.
We decided to go with Charter - I think this was the worst decision yet. Charter was very cheap however you pay for what you get. The guide is outdated and the customer service team is a joke. I should have known better since their representatives do "door to door" pressure type of selling. To make this story short, I went back to DIRECTV. If you decide to go with DirecTV, you can use my reference code of ** and save $10 a month on top of the initial price for the first 12 months! If you get 10 people to use your reference code, you'll save an extra $10 for each person for 10 months! THANKS FOR READING MY REVIEW OF DIRECTV!