PARSONSBURG, MARYLAND -- I have been a happy DIRECTV customer for many years until my wife decided to get a so called upgrade to our package. DIRECTV representative talked her into a 2-year contract and the new Genie whole home DVR system. I will first say unless you have a broadband internet connection you will only get half of what you pay for. Next the equipment is so unreliable I called and wanted to go back to the old DVR and receivers (which do not rely on a Internet connection) and was told there would be a extra charge for each receiver.
If you have a loss of power be prepared to spend 45 minutes trying to get all the slave boxes connected to the Genie DVR. Tech support is worthless. In closing don't waste your money and AT&T has just made it worse and greedy.
CALIFORNIA -- Have you read your monthly statement? They believe they have the right to draft a payment of any unpaid balance. “For your convenience, we will automatically charge your credit card or debit card on fie for any bill amount left unpaid.“
It was not for my convenience. Their unauthorized withdraw was very inconvenient and will cause hardship on me and my family. I had an agreement to pay part payment this month and remaining balance the next month. I was told by supervisor from the South Carolina call center, that a customer service representative is not authorized to make that agreement. Even though they say that customer service representative was not authorized to make that kind of agreement, that person, at that time, was representing DIRECTV. Therefore the company did have an agreement with me to resolve the issue at hand.
HIALEAH GARDENS, FLORIDA -- Worst customer service I ever experienced. We have been customers since 2011 and they did even take that in consideration. I needed technical support, I was attempting by Elier **. He was very rude and never intended to helping us. I try to talk with a supervisor, had to wait for almost an hour and what was my surprise when Guillermo which was the supervisor, he was even worse than Elier **. They both didn't even care that we change company which is what we did. Dish Network is going to install on Monday. They gave us better deal. I had DIRECTV on the past and they were different. I don't know what changed.
LEEDS, ALABAMA -- In my area, we have very limited choices for television. I started with DISH - horrible idea! I lost service constantly! I switched over to DirecTV. The quality of the service was fantastic! When hard times fell, I was unable to pay for the service for DIRECTV at $120 a month. There was no other choice other than to cancel our service after 3 years.
We decided to go with Charter - I think this was the worst decision yet. Charter was very cheap however you pay for what you get. The guide is outdated and the customer service team is a joke. I should have known better since their representatives do "door to door" pressure type of selling. To make this story short, I went back to DIRECTV. If you decide to go with DirecTV, you can use my reference code of ** and save $10 a month on top of the initial price for the first 12 months! If you get 10 people to use your reference code, you'll save an extra $10 for each person for 10 months! THANKS FOR READING MY REVIEW OF DIRECTV!
NASHVILLE, TENNESSEE -- Simply because they are spending millions on TV ads to push their product, DIRECTV would like us to believe that their SERVICE is the best on the planet, but that couldn't be further from the truth. For an entire year my TV reception was deplorable and when I complained to their Customer Support and Technical Service, nothing was accomplished but I was treated rudely and disrespectfully.
So when I cancelled their service I was billed over two hundred dollars plus a two hundred dollar disconnect fee. This amount, which I will never pay, has been on my credit report for over ten years. To make matters worse, when I recently wrote to the company, I was told they only had one complaint from me in the entire year.
If you are thinking about signing up with this fraudulent TV service, you ought to think twice. Look online at other negative reviews and read about the similar nightmares other patrons have faced. I can say that I used Comcast in my area and was very satisfied for over ten years. Let the buyer beware.
LOS ANGELES, CALIFORNIA -- DIRECTV customer service is horrible!! I've been a customer for over 9 years, and I called to get a HD receiver and DVR (already have 3 with DIRECTV). I was told I had to pay $199, and after asking why I had to pay so much, I was told I could get $50 off. I was not satisfied, and was transferred to supervisor. She said the best she could do was another $20. I told her I would change to DISH, and she said there was nothing she could do.
I changed to DISH and called to cancel and was told I was on a contract and would have to pay a penalty of $160 or so. I am beyond upset. If the first person had given me the free receiver or had told me I was on contract I would not have changed. I will tell this to my friends about my experience with your customer service!!
I am a landlord and own a multi-family property in NH. One of my tenants installed DirecTV. My first complaint is that DirecTV never sought to get my permission as the owner of the property before they put holes in the roof to attach their dish. My second complaint is that now that the tenants have left and I have discovered that the dish has been leaking into the attic and destroying the ceiling, the DirecTV customer service department and corporate office refuse to come out and repair their shoddy installation. In fact, the customer service supervisor even informed me that, "Maybe you should get on a ladder and repair it yourself."
What kind of company doesn't back up their installation? What kind of company circumvents the property owner and installs anyway? A bad company, that's what DirecTV is. I know that cable is more $$ per month, but surely you do not want a leaky roof or to deal with terrible customer service.
NEW YORK -- I had been with DirecTV for over three years. This July, a billing charge came through on an earlier date than we had agreed upon with DirecTV billing. The charge would have over drafted my account if the bank had not given a short term loan for the amount charged. The amount charged was also $20 over what was the actual charge because of extra false charges for two extra TV's that we never have had and HBO which we never ordered. I disputed the charge and they allowed us a "credit" that was applied to the early cancellation fee charged when I got tired of their crap and canceled service.
Unfortunately, everything was "on contract" and there was nothing I could do about it. On top of it, when I called DirecTV about this fiasco, the billing service representative ended up hanging up on me! I know one thing, I will never ever allow my bank account to be connected to automatic billing again for anything. At this time, I am trying to get included in a class action lawsuit about early cancellation fees with DirecTV.
FORT WORTH, TEXAS -- I really do not understand why this company is still in business... So my wife and I were on speakerphone with the sales representative with DirecTV and the "gentleman" on the other end quoted us prices that we were genuinely excited about. We scheduled a so-called technician to come and install the package for us this morning.
First of all, he showed up at 7:45 AM before I had even left for work in a raggedy little S-10 pickup with no logos or anything showing affiliation with DirecTV. I imagine all the dents and dings on his truck came from unsatisfied customers throwing rocks and junk at him as they ran him off their property. The nasty S.O.B. made my wife extremely uncomfortable the whole time he was there.
While installing in my bedroom with my wife "supervising" the job, he at one point started rubbing his hands along her back and winking at her! I told her she should have kicked him out on the spot... Also, this Jackwagon ran the cable in my living room wall along the trim of my wall and up and around the frame of my front door. It looks like crap! He waited until after he was finished to inform us of what he had done, trying to instruct my wife on how the remote worked, when he said, "Don't push this button. It is for high-definition programming." What the heck!!! That was part of the package we purchased.
That was not the only thing the salesman lied to us about... We were told the installation would be free... Except they charged us @ $21.00 to do it! We were told that a HD-DVR was included in our package... Nope! Lied to us again! I am now under the impression that these "salesmen" are actually telemarketers that will say whatever they can to get you to bite, so they can get an extra $ spiffed their way.
When my wife called Customer Service to convey our displeasure over the whole situation, she had to go through several folks just so she could actually understand them due to their accent. When she finally had a supervisor on the phone, she got passed from one to another. All we requested is that they stick to what they had originally quoted us. We know they "record all phone conversations for customer SATISFACTION, and training purposes..." So we told them to pull the phone records with our exchange with their "salesman" so they could verify the validity of our claim.
Guess what, that information was not available according to one of the supervisors, yet another subsequent supervisor said it must have been deleted from their system because she could not find it! They can't even communicate with each other to keep their LIES straight.
The only options we were given were: A) Accept their superficial apology, and keep the service as is... B) Accept their superficial apology, and pay double what we were quoted to get what we originally wanted. (Which by the way, meant waiting 3-4 days for them to come back out to do the job correctly); C) Deny their superficial apology, tell them to stick to their word or they can stick it _______ (fill in the blank).
We chose "C"... Told them to turn their guy right back around and pick up their crap, and not to touch one penny in our bank account! "That's not how it works." is the response we got. "We will send you some boxes, and you can mail our products back to us, then you will get a full refund in about 30 days, minus the $21.00 installation fee..."
THIS COMPANY IS A TOTAL SCAM!!! If you are considering DirecTV, I implore you to reconsider... There are many other providers out competing with this Hackjob TV service. I've noticed the others quotes are a bit higher, but at least they will have the ethics or good morality to keep their word, understand the importance of customer service, and won't send some pervert to your house trying to eyeball your wife!
Also, in comparison to my other complaints, this one is minor; The jerk that came into my house and put in this CRAP, also had no qualms with leaving his garbage and waste throughout our home. I have a 14 month old who already puts everything in his mouth. I don't need anybody else leaving surprises for us to find, much less a creepy stranger.
Hopefully, I have saved at least one person from this type of headache, if they have read this prior to signing up... There is a reason that over 90% of the reviews are painting DirecTV in a negative light. It's because it's true and this company is not in touch with the consumers of their product... HEED THESE WARNINGS! STAY AWAY FROM DIRECTV!!!
LOVELAND, OHIO -- I would like to share my concern for the extremely poor service I have just received over the last two weeks. My home was struck by lightning and as you can imagine I was not happy about it. So replacing all electronics in my home was not easy but I did not think the hardest part of the scenario would be receiving new HD Boxes from your company. I set up 3 separate appointments for a technician to simply drop off 3 new boxes (not knowing they could have just mailed them, which I was informed of just this morning).
The first tech call that was "sent" to my home never showed up and states that he called numerous times. The second tech call I received informed me he would be at my home in 1 hour and 15 min. I left work immediately knowing I had a 30 min drive home from work. I received a call within 10 min of the previous call alerting me that he was at my door and no one was home. This is 1 full hour before he said he would be there. He left, instead of waiting for me to be home in a few moments.
The third call I was "guaranteed" a tech would be at my home between 8am and 9am. They realized they had messed up and I appreciated that. 8 am came and nothing. I got a call at 8:23 stating that tech would be here at 11:00 am. I called in to see what happen with their guarantee...I was told they cannot make promises on time but they would call a tech to see when he was going to be here. I got a call back at 8:47 saying he would be here within 15 min to make sure I am home. 15 min passed and I got another call saying he would be another hour and a half.
This is now over 4.5 total hours that I could have been working, but instead sat at home and waited for someone who never came, all for a 15 min service call. I proceeded to call into DirecTv and talk to a manager, after having a brief argument with the gentlemen that told me there WAS NOT a manager on duty at that time, he forwarded me to a manager.
The manager out of the SouthEast Region named **, was easily the rudest and least helpful person I had talked to yet. Using terms like "It's a four hour window, shouldn't be too hard to wait for that", "you should have left work earlier" (in reference to my second failed service call.) She then proceeded to tell me that IF I were thinking of canceling with them she would not waive my fee and "I would be out $436.00" So after I have lost over $400 in hours of work, I was voluntarily told that.
I am not writing this to cause problems or start an uproar. I am simply writing this in hopes of being taken care of for the service I pay for monthly, and to warn customers looking for reviews on DirecTV's customer service that it is a less than helpful process. I hope something will be done and no one else has to deal with this kind of service.