DENVER, COLORADO -- I know that this is just one of the many complaints that you must receive on a regular basis concerning DIRECTV and the way that they deceive their paying customers, but I hope that with this complaint added to what must be a very large pile of complaints might do some good and help shed light some of their questionable practices. I need to start out by saying that I have been a loyal customer of DIRECTV since 2007 and I have never been late with a payment or had to make a partial payment.
I have my DIRECTV service provided through Century Link in Denver CO. as part of a bundle. When I contacted Century Link, the company that I have had my phone service with for over 40 years and have always paid my bill in full within 24 hours of receiving, Century Link stated that they could not help me concerning the issues with DIRECTV service even though I make the payment to Century Link.
When I contacted DIRECTV and asked why my bill with them was as large as it was ($87.99), they told me that I was on a older plan for my service and that I could change to a newer plan that would give me a better package at a lower cost. I inquired about the various plans and was sent the information that included the different plans that they had and the price for each plan. I chose the Choice Extra Package listed on DIRECTV's website and is shown to be $68.99 a month.
The Choice Extra Package cost $68.99 and $5.99 for their protection plan in case there is an equipment failure, which totals $74.99. I contacted DIRECTV by phone on 6 occasions, talked to six different reps., and asked what the final price per month would be for the Choice Extra Package. On all contacts that were recorded and can be confirmed by the recordings, I was told that the price for the package would be $74.99 per month. I made sure that asked all six of the Reps. if the $74.99 total per month was the full price per month and as the recordings can verify the answer was always the same. The monthly total would not exceed $74.99 per month.
On Sunday Dec. 16, I received an order confirmation showing the $68.99 Choice Extra Package and contacted DIRECTV to ask them why the $5.99 for the protection plan did not show on the confirmation. After speaking to four Reps, I was told that the $68.99 was only part of my monthly charges and the correct cost per month will be $97.97. I was never told that there were any hidden or additional costs, just the total of $74.98 per month.
On Sunday Dec. 16th I found out that DIRECTV has included a lot of hidden charges for their service. The charges including the hidden are listed here: Choice Extra Package $68.99, Protection Plan $5.99, DIRECTV Extra Pack $4.99, HD Charge $10.00, DVR Charge $8.00. Total For new Program Plan $97.97. The hidden Charge is $22.99 per month. While $22.99 does not seem like a large amount, when you multiply it by 12 it is now 266.28 per year.
With the creative way that DIRECTV is charging their customers, the amount that they are getting from their customers through their hidden charges and the number of times they are doing this creative pricing, the number of hidden charges becomes very large and can represent a great deal of money. It probably would be a great idea if some federal agency that can do something to stop this kind of underhanded billing practice look at this and do what they can to stop the customer abuse.
DENVER, COLORADO -- To start out if I could give DirecTV no stars I would. I have had DirecTV for 4 years. During this time I have had only problems with their customer service, and the equipment that they supply. First off they are way too expensive for the TV we are now FORCED to watch. I personally do not like "REALITY TV" it STINKS, to say the least. The simpleton producers of these shows are a total joke. All of the shows must be produced by the same brainless producers.
Really how many more DUMB REALITY shows can we stand for? DO we really need more PAWN shows, or Car Repo shows? or dumb shows like "Storage Wars, "Storage Hunters"" Baggage Battles" ?.
I guess these producers think Americans are as BRAIN-DEAD as they are. I personally do not believe you find things like a $100,000 Tesla that was "abandoned" in a storage shed!! (Oh I forgot to mention that the 3 minutes that I saw this show in hopes of finding something of value to watch, that the '"Abandoned" Tesla that had no cover on it. Did not even have dust on it. Really do you buy this? Or People walking into the Pawn Stars shop, and Selling something that's worth $$$$$$ of dollars for nothing. This would be like me taking my 1967 Shelby Gt500 to them, and selling it to them for $20,000, or less? Get Real!!!
Now onto DirecTV Equipment, and Customer Service. Like I said I have had DirecTV for 4 years, during that time I have put up with JUNKY, Equipment, HORRIBLE Customer service. The very 1st time I had DirecTV installed, the installer showed up with a small ladder that could not reach the roof. So I had to re-schedule for them to come back another day. Gee, You would think that they would be prepared to install Equipment on higher roof tops?
Next when they did come back out they ran the cables up the front of the Row house I lived in at the time. NEVER inquired if that was OK. Additionally after the install the guy did not fasten down the cables properly. They were hanging loose the very next day. So then I had the President of the HOA on my back.
Next after only a few months of having the service the signal was lost, could not get it back, even after spending time on the phone with customer service. So I had to have them come out to fix it. (Thank God I signed up for the service plan), or they would have charged me. It turned out the Installer did not mount the dish proper, So the wind moved the Dish around and thus the Dish, was not pointed in the right direction to receive a signal.
Now onto the DVR receiver they provide. This thing is TOTAL JUNK!! Went out after 6 months of using it. Would not even power on!! You know lights come on when it's working!! So once again, I had to call Customer service & tell them that I had a problem. The DVR was burned out. This ** told me that "I must not have power to the outlet, that the DVR is plugged into" Strange that I have all my audio, and Video components plugged into a surge-protected outlet strip that all of these are working correctly!!. except the DVR box.
So this ** tells me to go "Get a Mixer", or a "Radio" to plug in to test if I have power to the outlet. REALLY??? I am not an **!!! I know if I have power or not. She insisted that I do this. I finally just told her that I did get a "Mixer to test it", As she REFUSED to move onto the next step if I did not do this. What a crock of BS. Yep the DVR was burned out, wow what a revelation.
After using this replacement DVR for just under a year the DVR started getting an error code 773, every few months, and would RE-FORMAT the disk, and thus causing ALL recorded programs to be lost. (Very Frustrating) Since the Programing stinks, and is Plagued with Commercials. So this is the only way to try to watch what little of the programing that's on worthwhile to watch.
Now on to when I moved to a new place. I took the Piece of junk, DVR recorder to my new place. When I called to have the Re-Install at new location I told the customer service person what was happening with the DVR recorder 773 error code/Re-Formatting. and asked them to send out a replacement DVR, when they came out to Re- install my service. I was told "If I wanted a Replacement DVR sent out with the tech, that I would need to agree to a NEW, 2 year agreement". Otherwise the only way to get it replaced was to once again send it back to them. What a joke!! This is not how you treat customers.
Since then the DVR recorder has MELTED DOWN 4 times at the new place, you know error code 773/RE-formatting losing all your recorded shows **. So I have had enough of PAYING $82.78 each month for TV ONLY!! NO INTERNET!!! NO MOVIE CHANNELS!!! Just regular TV. This is WAY TOO EXPENSIVE FOR RANK programming, JUNKY EQUIPMENT, and even WORSE customer service. I would not recommend DirecTV to anyone.
LOUDONVILLE, OHIO -- You Guys have stolen my money from my bank account from First Merit. My name is **. You have taken over 700$ out of my account and I am being assessed a 5$ fee for every check that has bounced every day. I am getting a 35$ overdraft charge each day as well. Right now I am $978.09 overdrawn and each day I am being assessed a 5$ late fee but no more than 50$ per day can be assessed to my account. So each day it's growing 50$ more in the hole. When you guys took the money from my account I was in the positive for $128.44.
I am writing in regards to you stealing my money from me and I have been researching the Internet and am seeing post after post of you guys doing this to people. I talked with a representative and a supervisor and agreed to a 10$ monthly installment from my Bill Pay. Your last payment you received was in July 3rd 2012. I have been continuously paying on this account since I quit services. And requested for you guys to send me the stuff to return my equipment or have someone if they're in the area pick it up for me.
The day I received the box in the mail to return my devices they automatically debited my account for over 700$. You sent the boxes to me on 8/9/12 THE EXACT SAME DAY I GOT THE BOX TO RETURN EQUIPMENT YOU STOLE MY MONEY AND RUINED MY PERFECT ACCOUNT.
You have agreed to me paying 10$ a month without disturbing or making my account or credit delinquent. You guys are the worst service providers I have ever had. That's why I went back to Time Warner a COMPANY WHO ACTUALLY CARES. I am disputing the charges with the bank and reported you guys for fraudulent fund stealing from a Mentally Handicapped Person. I don't understand how you guys think you're head honcho and can just go robbing people like stealing candy from a kid. PATHETIC.
I have reported you to the BBB. As well as I filed a police report. Hope this don't hurt your credit ratings much and you don't lose potential customers. O yea don't tell them you want your money and threaten them on the phone with calling all over making their name trash because they will hang up on you HAHAHAHA.
And if you do set up services with them make sure after you give them your debit card don't give them a Capital One or credit card. Make sure it's a bank account card they keep on file that you cancel it because that's how they told me they stole my money. I got over 4 hours of recordings with these people and I sent my equipment back after a month of asking them how to return it the day I got the box to return it they stole my money. Like a thief in the night HIJACKED. So if you're looking for TV please look elsewhere. I have emailed every single email I can find on these people and it's still gotten me nowhere.
LEEDS, ALABAMA -- In my area, we have very limited choices for television. I started with DISH - horrible idea! I lost service constantly! I switched over to DirecTV. The quality of the service was fantastic! When hard times fell, I was unable to pay for the service for DIRECTV at $120 a month. There was no other choice other than to cancel our service after 3 years.
We decided to go with Charter - I think this was the worst decision yet. Charter was very cheap however you pay for what you get. The guide is outdated and the customer service team is a joke. I should have known better since their representatives do "door to door" pressure type of selling. To make this story short, I went back to DIRECTV. If you decide to go with DirecTV, you can use my reference code of ** and save $10 a month on top of the initial price for the first 12 months! If you get 10 people to use your reference code, you'll save an extra $10 for each person for 10 months! THANKS FOR READING MY REVIEW OF DIRECTV!
NASHVILLE, TENNESSEE -- Simply because they are spending millions on TV ads to push their product, DIRECTV would like us to believe that their SERVICE is the best on the planet, but that couldn't be further from the truth. For an entire year my TV reception was deplorable and when I complained to their Customer Support and Technical Service, nothing was accomplished but I was treated rudely and disrespectfully.
So when I cancelled their service I was billed over two hundred dollars plus a two hundred dollar disconnect fee. This amount, which I will never pay, has been on my credit report for over ten years. To make matters worse, when I recently wrote to the company, I was told they only had one complaint from me in the entire year.
If you are thinking about signing up with this fraudulent TV service, you ought to think twice. Look online at other negative reviews and read about the similar nightmares other patrons have faced. I can say that I used Comcast in my area and was very satisfied for over ten years. Let the buyer beware.
LOS ANGELES, CALIFORNIA -- DIRECTV customer service is horrible!! I've been a customer for over 9 years, and I called to get a HD receiver and DVR (already have 3 with DIRECTV). I was told I had to pay $199, and after asking why I had to pay so much, I was told I could get $50 off. I was not satisfied, and was transferred to supervisor. She said the best she could do was another $20. I told her I would change to DISH, and she said there was nothing she could do.
I changed to DISH and called to cancel and was told I was on a contract and would have to pay a penalty of $160 or so. I am beyond upset. If the first person had given me the free receiver or had told me I was on contract I would not have changed. I will tell this to my friends about my experience with your customer service!!
I am a landlord and own a multi-family property in NH. One of my tenants installed DirecTV. My first complaint is that DirecTV never sought to get my permission as the owner of the property before they put holes in the roof to attach their dish. My second complaint is that now that the tenants have left and I have discovered that the dish has been leaking into the attic and destroying the ceiling, the DirecTV customer service department and corporate office refuse to come out and repair their shoddy installation. In fact, the customer service supervisor even informed me that, "Maybe you should get on a ladder and repair it yourself."
What kind of company doesn't back up their installation? What kind of company circumvents the property owner and installs anyway? A bad company, that's what DirecTV is. I know that cable is more $$ per month, but surely you do not want a leaky roof or to deal with terrible customer service.
NEW YORK -- I had been with DirecTV for over three years. This July, a billing charge came through on an earlier date than we had agreed upon with DirecTV billing. The charge would have over drafted my account if the bank had not given a short term loan for the amount charged. The amount charged was also $20 over what was the actual charge because of extra false charges for two extra TV's that we never have had and HBO which we never ordered. I disputed the charge and they allowed us a "credit" that was applied to the early cancellation fee charged when I got tired of their crap and canceled service.
Unfortunately, everything was "on contract" and there was nothing I could do about it. On top of it, when I called DirecTV about this fiasco, the billing service representative ended up hanging up on me! I know one thing, I will never ever allow my bank account to be connected to automatic billing again for anything. At this time, I am trying to get included in a class action lawsuit about early cancellation fees with DirecTV.
AURORA, INDIANA -- We had Directv installed a few months ago. The service was decent, the price wasn't bad, but everything else was horrible. First: I recently took a job in Miami where my new company furnished my home (including my cable service). I was forced to cancel my Directv service. I did my research and I found out that it is $20 a month for the remainder of the contract to cancel... no problem. I can understand that.
It was on that day that I found out that when Directv had installed my satellite dish (I was out, my roommate was home) they had verbally authorized themselves to sign me up for an extra 2 YEARS on my contract for a free installation. Now my cancellation fee is $400+. Second: I called in to cancel my service. They argued with me and I was forced to talk to a supervisor. The supervisor said there was nothing they can do about the cancellation fee (yeah right!) but I reluctantly backed down and agreed to pay the $400+ cancellation fee.
Third: A month later I go to check my final bill (paid the last month so should be the cancellation fee) and found out they never turned off my service. I was billed for another month. I called in and they said they'd cancel my service but COULD NOT credit the last bill back. This is without a doubt... the absolute worst customer service I have ever experienced in my life. I DO NOT recommend Directv to anyone out there.
DES MOINES, IOWA -- I was looking for internet service, called Century Link. They told me I could save by bundling with DirecTV. I would get more channels for just a little more. So I thought what the hell I will give it a go. The tech shows up and tells me that I'm not getting any digital channels with the receiver that I was getting, that should have been my first alarm. I'm thinking I have a trial period, no big deal. So I try it out for 4 days, not happy at all.
I'm paying more money for BS channels I would never watch. Mostly Shopping and Sports Channels. I call to cancel the service on the 5 day and they tell me that I would have to pay an early cancellation fee. A $480 after 5 days of service... They did tell me that I could pay an extra $10 a month for digital service and that would make me happy. I could not get her to see that paying more money for less service was not going to make me happy. By less service I mean I went from having 4 TVs with service to 2 TVs with service and still paying more for 2 TVs with no digital. Stick to cable if you have the option you get digital channels on as many televisions as you want for one price and cheaper.