DENVER, COLORADO -- I know that this is just one of the many complaints that you must receive on a regular basis concerning DIRECTV and the way that they deceive their paying customers, but I hope that with this complaint added to what must be a very large pile of complaints might do some good and help shed light some of their questionable practices. I need to start out by saying that I have been a loyal customer of DIRECTV since 2007 and I have never been late with a payment or had to make a partial payment.
I have my DIRECTV service provided through Century Link in Denver CO. as part of a bundle. When I contacted Century Link, the company that I have had my phone service with for over 40 years and have always paid my bill in full within 24 hours of receiving, Century Link stated that they could not help me concerning the issues with DIRECTV service even though I make the payment to Century Link.
When I contacted DIRECTV and asked why my bill with them was as large as it was ($87.99), they told me that I was on a older plan for my service and that I could change to a newer plan that would give me a better package at a lower cost. I inquired about the various plans and was sent the information that included the different plans that they had and the price for each plan. I chose the Choice Extra Package listed on DIRECTV's website and is shown to be $68.99 a month.
The Choice Extra Package cost $68.99 and $5.99 for their protection plan in case there is an equipment failure, which totals $74.99. I contacted DIRECTV by phone on 6 occasions, talked to six different reps., and asked what the final price per month would be for the Choice Extra Package. On all contacts that were recorded and can be confirmed by the recordings, I was told that the price for the package would be $74.99 per month. I made sure that asked all six of the Reps. if the $74.99 total per month was the full price per month and as the recordings can verify the answer was always the same. The monthly total would not exceed $74.99 per month.
On Sunday Dec. 16, I received an order confirmation showing the $68.99 Choice Extra Package and contacted DIRECTV to ask them why the $5.99 for the protection plan did not show on the confirmation. After speaking to four Reps, I was told that the $68.99 was only part of my monthly charges and the correct cost per month will be $97.97. I was never told that there were any hidden or additional costs, just the total of $74.98 per month.
On Sunday Dec. 16th I found out that DIRECTV has included a lot of hidden charges for their service. The charges including the hidden are listed here: Choice Extra Package $68.99, Protection Plan $5.99, DIRECTV Extra Pack $4.99, HD Charge $10.00, DVR Charge $8.00. Total For new Program Plan $97.97. The hidden Charge is $22.99 per month. While $22.99 does not seem like a large amount, when you multiply it by 12 it is now 266.28 per year.
With the creative way that DIRECTV is charging their customers, the amount that they are getting from their customers through their hidden charges and the number of times they are doing this creative pricing, the number of hidden charges becomes very large and can represent a great deal of money. It probably would be a great idea if some federal agency that can do something to stop this kind of underhanded billing practice look at this and do what they can to stop the customer abuse.
CONSUMERS BEWARE!!! Do not do business with DIRECTV. I woke up this morning to find out that they took $625.00 out of my account, leaving me with a balance of 0. I stopped using their service because I got tired of poor reception every time it rained or snowed.
I called Xfinity and went with them instead. I called DirecTV and they said I gave them permission to do that (fine print). After they heard me call them everything but an American business, the supervisor said that if I decide to come back to DirecTV they could refund $393.64 back to me and then had the nerve to ask me what kind of package I wanted.
Never do business with this company, they are criminals and they don't care what they do. Share this with everyone you know. Thanks to this greedy company's fraudulent business practices I don't even have gas money to get to work on Tuesday.
COLUMBUS, MISSISSIPPI -- After being a very good customer for 3 years, (never late with a payment) Without telling me a new contract began after ordering an extra cable box for guest bedroom a few months before my move, which was deceitful. A few months later I move into a garden home where the Landlord had a contract with the local cable company, and would not allow Tenants to have a satellite dish... DIRECTV would not hear of not charging me $200 for breaking my contract. A 2-year contract I thought I had fulfilled, but ordering an extra box renewed my contract unbeknownst to me.
After being put on hold after asking for a supervisor, I was transferred to several departments to be told it was the wrong department. Finally a rude guy picked up who said he was a supervisor, who told me in no uncertain terms that they would not forgive the fee for breaking the contract. He also told me that it would go on my credit profile if I didn't pay. It made no difference that I had been a good customer, and that I would have transferred the service if I could have. I thought since I told him my Landlord had that rule no satellite dish, and not my fault that I could not transfer the service would make a difference, but it didn't. I will never use DIRECTV again.
KING GEORGE, VIRGINIA -- I had problems with my Direct TV April 26th, 2012, which I canceled my service. I lost connection and DirecTV never came to my home to fix so I canceled my service a couple of days later. I was a customer for over 4 years and they just didn't care to fix my service so I could use it. I paid my final bill in May 2012 for service I never received from DirecTV for May 2012. I started receiving calls from collectors stating they were calling from DirecTV and that I owed another $99 for June. Mind you I had no service for April 2012 and May 2012. The equipment was returned in May 2012.
I have tried to just explain the problem, but all they did was get more people to call me to collect. I finally broke down and paid again. I required that they send me an email stating that I paid in full. They did. Now they have started again trying to collect for the same bill. DirecTV is the worst company in the world. They steal your money and treat you like you did something wrong even if you have paid for service you never received. In the rating I had to choose one star. They are really a minus 5 stars.
PORTLAND, INDIANA -- I have been noticing a lot of commercials lately. Today 4-29-2013 4-5 pm I was watching Modern Marvels on the History channel. One of the commercial breaks they took, had 10 different commercials. Sometimes I have gotten fed up with all the commercials and just turned the TV off. Early in the morning a lot of the channels have paid programming on them. I'm paying a lot of money so they can provide me with commercials and paid programming. I already use Netflix DVD service and their instant programming. I am seriously considering canceling DirecTV after 20 years of having the service.
DENVER, COLORADO -- I ordered DIRECTV in Nov 2012. I changed locations for my job in February 2013. My condo association does not allow the dish to be installed. DIRECTV said I had to pay $400 to cancel the contract. I asked then to see the contract I supposedly signed. Their notes say they sent it out but I did not get it. When I attempted to speak with supervisors they said their system would not allow it because I had a balance on my account. This balance was not due for two more weeks. They insisted I pay it before they would talk to me. They had me on the phone for an hour, on and off holds, and I never got an answer to my question.
WEST SPRINGFIELD, MASSACHUSETTS -- DirecTV is the worst cable company ever! I started my new services with them in July of 2012. I recently moved in March 2013 and at my new place I am not allowed to have DirecTV because of the dish so I had called to inquire about cancelling my services. One representative told me all I had to do was sent back the equipment free of charge. So when I got ready to move and cancel my services they told I had to pay 300 for leaving the company before 2 years. DirecTV I guess locks you in for 2 years without any written agreement...
They said that they send you it in writing and tell you when you first sign up. But it's funny cause they hardly ever sent me any bills and I do not recall any representative telling me about how the company locks you in for 2 years. Plus they increase charges on your bill without letting you know. When I started with them my bill was $56 and now it is over $100. I would advise people to stay away from them if you do not want to get robbed!
CALIFORNIA -- Once I set up cancelling due to moving the agent told me if I shut off at a certain date there would be no more charges. Next thing I know I was billed for another month and when I called they said the way it is and took the money out of my checking account. After I made a deal on payments they said "read the fine print". So I told my new roommate not to switch to Direct from Dish even though we could have got a great deal. Now they call everyday trying to get me come back. And once again I said "I would not come back". They hung up on me. Do not use Direct. Dish is better and the same channels.
FREDONIA, NEW YORK -- I just received my March 2013 DirecTV Bill. The program cost went up $2.00 but I am complaining about having to pay another $2.00 for Regional Sports Coverage. I do not feel this is fair, DirecTV said that people in my area have requested sports coverage thus the $2.00 charge.
This is a very unfair practice. I can see bills going up, but I do not have anything special on my DirecTV. I do not even have a DVR - why should I pay for Regional sports coverage? This charge should be on Sports Packages for the fans - not the average person that does not order sports programs. I am paying my bill and will put on the check "paying under protest". I am not complaining about service - I am complaining about the $2.00 Sports charge.
METAIRIE, LOUISIANA -- I have been a DirecTV customer for over 15 years in two states. When we leave here in June I will NEVER have their service again! In Louisiana they charge for HD service on each TV... We have 6 HD TV's. Their bills here are so outrageous and they could care less about their customers. I have had two thieves from the installers they sent to my home. I had to file Police reports for the items that were stolen and DirecTV would not compensate us for one dime! I hate Direct TV and as I said when I leave Louisiana they are staying here also!