CALIFORNIA -- Have you read your monthly statement? They believe they have the right to draft a payment of any unpaid balance. “For your convenience, we will automatically charge your credit card or debit card on fie for any bill amount left unpaid.“
It was not for my convenience. Their unauthorized withdraw was very inconvenient and will cause hardship on me and my family. I had an agreement to pay part payment this month and remaining balance the next month. I was told by supervisor from the South Carolina call center, that a customer service representative is not authorized to make that agreement. Even though they say that customer service representative was not authorized to make that kind of agreement, that person, at that time, was representing DIRECTV. Therefore the company did have an agreement with me to resolve the issue at hand.
HIALEAH GARDENS, FLORIDA -- Worst customer service I ever experienced. We have been customers since 2011 and they did even take that in consideration. I needed technical support, I was attempting by Elier **. He was very rude and never intended to helping us. I try to talk with a supervisor, had to wait for almost an hour and what was my surprise when Guillermo which was the supervisor, he was even worse than Elier **. They both didn't even care that we change company which is what we did. Dish Network is going to install on Monday. They gave us better deal. I had DIRECTV on the past and they were different. I don't know what changed.
LEEDS, ALABAMA -- In my area, we have very limited choices for television. I started with DISH - horrible idea! I lost service constantly! I switched over to DirecTV. The quality of the service was fantastic! When hard times fell, I was unable to pay for the service for DIRECTV at $120 a month. There was no other choice other than to cancel our service after 3 years.
We decided to go with Charter - I think this was the worst decision yet. Charter was very cheap however you pay for what you get. The guide is outdated and the customer service team is a joke. I should have known better since their representatives do "door to door" pressure type of selling. To make this story short, I went back to DIRECTV. If you decide to go with DirecTV, you can use my reference code of ** and save $10 a month on top of the initial price for the first 12 months! If you get 10 people to use your reference code, you'll save an extra $10 for each person for 10 months! THANKS FOR READING MY REVIEW OF DIRECTV!
NASHVILLE, TENNESSEE -- Simply because they are spending millions on TV ads to push their product, DIRECTV would like us to believe that their SERVICE is the best on the planet, but that couldn't be further from the truth. For an entire year my TV reception was deplorable and when I complained to their Customer Support and Technical Service, nothing was accomplished but I was treated rudely and disrespectfully.
So when I cancelled their service I was billed over two hundred dollars plus a two hundred dollar disconnect fee. This amount, which I will never pay, has been on my credit report for over ten years. To make matters worse, when I recently wrote to the company, I was told they only had one complaint from me in the entire year.
If you are thinking about signing up with this fraudulent TV service, you ought to think twice. Look online at other negative reviews and read about the similar nightmares other patrons have faced. I can say that I used Comcast in my area and was very satisfied for over ten years. Let the buyer beware.
LOS ANGELES, CALIFORNIA -- DIRECTV customer service is horrible!! I've been a customer for over 9 years, and I called to get a HD receiver and DVR (already have 3 with DIRECTV). I was told I had to pay $199, and after asking why I had to pay so much, I was told I could get $50 off. I was not satisfied, and was transferred to supervisor. She said the best she could do was another $20. I told her I would change to DISH, and she said there was nothing she could do.
I changed to DISH and called to cancel and was told I was on a contract and would have to pay a penalty of $160 or so. I am beyond upset. If the first person had given me the free receiver or had told me I was on contract I would not have changed. I will tell this to my friends about my experience with your customer service!!
I am a landlord and own a multi-family property in NH. One of my tenants installed DirecTV. My first complaint is that DirecTV never sought to get my permission as the owner of the property before they put holes in the roof to attach their dish. My second complaint is that now that the tenants have left and I have discovered that the dish has been leaking into the attic and destroying the ceiling, the DirecTV customer service department and corporate office refuse to come out and repair their shoddy installation. In fact, the customer service supervisor even informed me that, "Maybe you should get on a ladder and repair it yourself."
What kind of company doesn't back up their installation? What kind of company circumvents the property owner and installs anyway? A bad company, that's what DirecTV is. I know that cable is more $$ per month, but surely you do not want a leaky roof or to deal with terrible customer service.
NEW YORK -- I had been with DirecTV for over three years. This July, a billing charge came through on an earlier date than we had agreed upon with DirecTV billing. The charge would have over drafted my account if the bank had not given a short term loan for the amount charged. The amount charged was also $20 over what was the actual charge because of extra false charges for two extra TV's that we never have had and HBO which we never ordered. I disputed the charge and they allowed us a "credit" that was applied to the early cancellation fee charged when I got tired of their crap and canceled service.
Unfortunately, everything was "on contract" and there was nothing I could do about it. On top of it, when I called DirecTV about this fiasco, the billing service representative ended up hanging up on me! I know one thing, I will never ever allow my bank account to be connected to automatic billing again for anything. At this time, I am trying to get included in a class action lawsuit about early cancellation fees with DirecTV.
AURORA, INDIANA -- We had Directv installed a few months ago. The service was decent, the price wasn't bad, but everything else was horrible. First: I recently took a job in Miami where my new company furnished my home (including my cable service). I was forced to cancel my Directv service. I did my research and I found out that it is $20 a month for the remainder of the contract to cancel... no problem. I can understand that.
It was on that day that I found out that when Directv had installed my satellite dish (I was out, my roommate was home) they had verbally authorized themselves to sign me up for an extra 2 YEARS on my contract for a free installation. Now my cancellation fee is $400+. Second: I called in to cancel my service. They argued with me and I was forced to talk to a supervisor. The supervisor said there was nothing they can do about the cancellation fee (yeah right!) but I reluctantly backed down and agreed to pay the $400+ cancellation fee.
Third: A month later I go to check my final bill (paid the last month so should be the cancellation fee) and found out they never turned off my service. I was billed for another month. I called in and they said they'd cancel my service but COULD NOT credit the last bill back. This is without a doubt... the absolute worst customer service I have ever experienced in my life. I DO NOT recommend Directv to anyone out there.
DES MOINES, IOWA -- I was looking for internet service, called Century Link. They told me I could save by bundling with DirecTV. I would get more channels for just a little more. So I thought what the hell I will give it a go. The tech shows up and tells me that I'm not getting any digital channels with the receiver that I was getting, that should have been my first alarm. I'm thinking I have a trial period, no big deal. So I try it out for 4 days, not happy at all.
I'm paying more money for BS channels I would never watch. Mostly Shopping and Sports Channels. I call to cancel the service on the 5 day and they tell me that I would have to pay an early cancellation fee. A $480 after 5 days of service... They did tell me that I could pay an extra $10 a month for digital service and that would make me happy. I could not get her to see that paying more money for less service was not going to make me happy. By less service I mean I went from having 4 TVs with service to 2 TVs with service and still paying more for 2 TVs with no digital. Stick to cable if you have the option you get digital channels on as many televisions as you want for one price and cheaper.
LOVELAND, OHIO -- I would like to share my concern for the extremely poor service I have just received over the last two weeks. My home was struck by lightning and as you can imagine I was not happy about it. So replacing all electronics in my home was not easy but I did not think the hardest part of the scenario would be receiving new HD Boxes from your company. I set up 3 separate appointments for a technician to simply drop off 3 new boxes (not knowing they could have just mailed them, which I was informed of just this morning).
The first tech call that was "sent" to my home never showed up and states that he called numerous times. The second tech call I received informed me he would be at my home in 1 hour and 15 min. I left work immediately knowing I had a 30 min drive home from work. I received a call within 10 min of the previous call alerting me that he was at my door and no one was home. This is 1 full hour before he said he would be there. He left, instead of waiting for me to be home in a few moments.
The third call I was "guaranteed" a tech would be at my home between 8am and 9am. They realized they had messed up and I appreciated that. 8 am came and nothing. I got a call at 8:23 stating that tech would be here at 11:00 am. I called in to see what happen with their guarantee...I was told they cannot make promises on time but they would call a tech to see when he was going to be here. I got a call back at 8:47 saying he would be here within 15 min to make sure I am home. 15 min passed and I got another call saying he would be another hour and a half.
This is now over 4.5 total hours that I could have been working, but instead sat at home and waited for someone who never came, all for a 15 min service call. I proceeded to call into DirecTv and talk to a manager, after having a brief argument with the gentlemen that told me there WAS NOT a manager on duty at that time, he forwarded me to a manager.
The manager out of the SouthEast Region named **, was easily the rudest and least helpful person I had talked to yet. Using terms like "It's a four hour window, shouldn't be too hard to wait for that", "you should have left work earlier" (in reference to my second failed service call.) She then proceeded to tell me that IF I were thinking of canceling with them she would not waive my fee and "I would be out $436.00" So after I have lost over $400 in hours of work, I was voluntarily told that.
I am not writing this to cause problems or start an uproar. I am simply writing this in hopes of being taken care of for the service I pay for monthly, and to warn customers looking for reviews on DirecTV's customer service that it is a less than helpful process. I hope something will be done and no one else has to deal with this kind of service.