MINNEAPOLIS, MINNESOTA -- I switched to DirecTV about four years ago after being dissatisfied with Comcast because of service issues. DirecTV has been a nightmare!!! Not only does the stupid thing break down all the time and even though I pay for the in-house service, getting someone here is more than difficult, it's often impossible. I pay more than $180 per month for this.
Tonight for example, I spent 2 hours trying to reconnect to the Internet. Nothing I did fixed it and the directions on YouTube did not work either. I called DirecTV and spent more than an hour with two people who knew nothing and only told me to do exactly what I had done numerous times to no avail. The last person I spoke with said I needed a service call. I told her I was having major spine surgery on Tuesday and I needed them to come tomorrow. Of course they were booked. She told me to call when I got home (which could be weeks) and make an appointment for service.
Bottom line... I will not be able to do much of anything for 6 months to a year after surgery. And although I have learned how to fix the lost connection problems which occur nearly every week I will be unable to run up and down stairs to push one button or another paying while paying through the nose to have good service. This time, after threatening numerous times to fire DirecTV I am going to switch back to Comcast. This is a disaster and I advise people not to switch carriers until you research this carefully. I think I should start charging them for doing their jobs for them.
PHILADELPHIA, PENNSYLVANIA -- I became a DirecTV customer about a month ago, switching from FiOS. My biggest concern was bad weather and some horror stories I read. Things like DirecTV lies about snow effect, and lots of slamming the service during bad weather. So I had them install dish near a window, thinking I would have to figure out how to keep snow off the dish and expecting the worst. I live in Philly and we are in the midst of a blizzard. We have about 18" of snow so far and blizzard conditions.
I am more than pleased with DirecTV. The fact is I have full HD service and no station outages. The technology of their service blows FiOS away as well. Maybe because I have newer equipment, great satellite signals, but whatever, I felt it was time for an honest good review for them since it seems most people who post are ones that have issues and complaints. 8" more to come during the day, so keeping fingers crossed. Great job DirecTV.
PARSONSBURG, MARYLAND -- I have been a happy DIRECTV customer for many years until my wife decided to get a so called upgrade to our package. DIRECTV representative talked her into a 2-year contract and the new Genie whole home DVR system. I will first say unless you have a broadband internet connection you will only get half of what you pay for. Next the equipment is so unreliable I called and wanted to go back to the old DVR and receivers (which do not rely on a Internet connection) and was told there would be a extra charge for each receiver.
If you have a loss of power be prepared to spend 45 minutes trying to get all the slave boxes connected to the Genie DVR. Tech support is worthless. In closing don't waste your money and AT&T has just made it worse and greedy.
CALIFORNIA -- Have you read your monthly statement? They believe they have the right to draft a payment of any unpaid balance. “For your convenience, we will automatically charge your credit card or debit card on fie for any bill amount left unpaid.“
It was not for my convenience. Their unauthorized withdraw was very inconvenient and will cause hardship on me and my family. I had an agreement to pay part payment this month and remaining balance the next month. I was told by supervisor from the South Carolina call center, that a customer service representative is not authorized to make that agreement. Even though they say that customer service representative was not authorized to make that kind of agreement, that person, at that time, was representing DIRECTV. Therefore the company did have an agreement with me to resolve the issue at hand.
HIALEAH GARDENS, FLORIDA -- Worst customer service I ever experienced. We have been customers since 2011 and they did even take that in consideration. I needed technical support, I was attempting by Elier **. He was very rude and never intended to helping us. I try to talk with a supervisor, had to wait for almost an hour and what was my surprise when Guillermo which was the supervisor, he was even worse than Elier **. They both didn't even care that we change company which is what we did. Dish Network is going to install on Monday. They gave us better deal. I had DIRECTV on the past and they were different. I don't know what changed.
LEEDS, ALABAMA -- In my area, we have very limited choices for television. I started with DISH - horrible idea! I lost service constantly! I switched over to DirecTV. The quality of the service was fantastic! When hard times fell, I was unable to pay for the service for DIRECTV at $120 a month. There was no other choice other than to cancel our service after 3 years.
We decided to go with Charter - I think this was the worst decision yet. Charter was very cheap however you pay for what you get. The guide is outdated and the customer service team is a joke. I should have known better since their representatives do "door to door" pressure type of selling. To make this story short, I went back to DIRECTV. If you decide to go with DirecTV, you can use my reference code of ** and save $10 a month on top of the initial price for the first 12 months! If you get 10 people to use your reference code, you'll save an extra $10 for each person for 10 months! THANKS FOR READING MY REVIEW OF DIRECTV!
NASHVILLE, TENNESSEE -- Simply because they are spending millions on TV ads to push their product, DIRECTV would like us to believe that their SERVICE is the best on the planet, but that couldn't be further from the truth. For an entire year my TV reception was deplorable and when I complained to their Customer Support and Technical Service, nothing was accomplished but I was treated rudely and disrespectfully.
So when I cancelled their service I was billed over two hundred dollars plus a two hundred dollar disconnect fee. This amount, which I will never pay, has been on my credit report for over ten years. To make matters worse, when I recently wrote to the company, I was told they only had one complaint from me in the entire year.
If you are thinking about signing up with this fraudulent TV service, you ought to think twice. Look online at other negative reviews and read about the similar nightmares other patrons have faced. I can say that I used Comcast in my area and was very satisfied for over ten years. Let the buyer beware.
LOS ANGELES, CALIFORNIA -- DIRECTV customer service is horrible!! I've been a customer for over 9 years, and I called to get a HD receiver and DVR (already have 3 with DIRECTV). I was told I had to pay $199, and after asking why I had to pay so much, I was told I could get $50 off. I was not satisfied, and was transferred to supervisor. She said the best she could do was another $20. I told her I would change to DISH, and she said there was nothing she could do.
I changed to DISH and called to cancel and was told I was on a contract and would have to pay a penalty of $160 or so. I am beyond upset. If the first person had given me the free receiver or had told me I was on contract I would not have changed. I will tell this to my friends about my experience with your customer service!!
I am a landlord and own a multi-family property in NH. One of my tenants installed DirecTV. My first complaint is that DirecTV never sought to get my permission as the owner of the property before they put holes in the roof to attach their dish. My second complaint is that now that the tenants have left and I have discovered that the dish has been leaking into the attic and destroying the ceiling, the DirecTV customer service department and corporate office refuse to come out and repair their shoddy installation. In fact, the customer service supervisor even informed me that, "Maybe you should get on a ladder and repair it yourself."
What kind of company doesn't back up their installation? What kind of company circumvents the property owner and installs anyway? A bad company, that's what DirecTV is. I know that cable is more $$ per month, but surely you do not want a leaky roof or to deal with terrible customer service.
NEW YORK -- I had been with DirecTV for over three years. This July, a billing charge came through on an earlier date than we had agreed upon with DirecTV billing. The charge would have over drafted my account if the bank had not given a short term loan for the amount charged. The amount charged was also $20 over what was the actual charge because of extra false charges for two extra TV's that we never have had and HBO which we never ordered. I disputed the charge and they allowed us a "credit" that was applied to the early cancellation fee charged when I got tired of their crap and canceled service.
Unfortunately, everything was "on contract" and there was nothing I could do about it. On top of it, when I called DirecTV about this fiasco, the billing service representative ended up hanging up on me! I know one thing, I will never ever allow my bank account to be connected to automatic billing again for anything. At this time, I am trying to get included in a class action lawsuit about early cancellation fees with DirecTV.