DirecTV Review

DEMING, NEW MEXICO -- Before you sign a contract with this company there is something you should know! They advertise that if you move no problem they will move with you, right. Not so much. They are charging me $200 just to move 10 miles away. They say it is because I've only been with them 6 months. I've paid my bills every month. That doesn't matter. They are still charging this outrageous amount. I canceled it and now have to pay over $300 in penalties. I would rather pay the penalty and be done with such a disloyal company!!!

BLUFFTON, SOUTH CAROLINA -- Very polite lady. But, my problem was, my volume control on the remote stopped working four days after installation. The same installer came back again and could not make it work again. He asked me to call customer service for help. AT&T has the longest and probably the worst phone tree. 20 minutes later and a "thank you" hang up with Mr. Phone tree, I got to talk to a human. It must be a very big event to get through. They were very happy I called and I was extremely blessed to talk to a human. I find this unusual that the biggest phone (PHONE) company puts their customers on this sooo very trying automated phone tree. And, so poorly done. Fire that guy❗️

End result. My TV was too new and DIRECTV software had not kept up with codes for remotes. I now have three remotes controlling my TV. I asked for an agent to come by... as part of the $7.99 per month maintenance program or even backup their warranties on installation. I was now told... not when I was sold this product, or even when and after installation of this system, that the DIRECTV remote doesn't have to work for ANYTHING you have in your house, but their own equipment. Hargray worked my whole system on one remote control. So very poor DIRECTV. You need to shake it up corporate. I have no doubt you must have read the enormous amount of complaints.

DEERFIELD BEACH -- I have DIRECTV and their rip off 2 year contract. The Television goes off every time it rains. It's terrible that signal is lost when it rains and in Florida it rains a lot. The TV was off over a hour... Their service is terrible. DIRECTV is a terrible company. Don't bother.

SPARKS, NEVADA -- Bundled to get promised price which I haven't received yet and are refusing to honor but won't let me out for 2 yrs. Spent many hrs on the phone. Just passed off and put on hold. Even hung up on. Been just a nightmare. I so regret getting involved with DIRECTV. Please do yourself a favor and go elsewhere.

CONYERS, GEORGIA -- Signal loss on satellite constantly. Since initial installation a few mos. ago, we were given the wrong package and from there on problem after problem... Now we have a constant problem with their satellite. No picture at all with some of our faves and/or a sketchy broken picture with others.

We have scheduled three times with no positive results. Today I called again this time to disconnect and was sent to the retention dept. "We can waive the $90 tech fee and this time I will send a supervisor." I expressed my opinion on that offer and their unqualified, inexperienced techs. DTV seems to think we have nothing else to do; totally unaware of the inconvenience and has no clue how their inefficient techs affect our valuable time.

MIAMI, FLORIDA -- 1 review. 1.0 star rating 9/25/2016. My name is Rolando, I live in Miami and use DirecTV for a year when I was living in Doral. I always knew DirecTV services was subpar, but the only reason I sign with them was a new development area and Comcast wasn't available. When I get the service I explain I will be there for about a Year, then move to a place with all services included. They told me they were human and explain to customer service. Now a year later I had to Paid $240 for early termination. They LIE. Every time a plane fly close, the service is interrupted. Every time that rain, service get interrupted. Every time is cloudy service is interrupted.

Never deal with them again. I will gladly paid my fines and talk freely about the bad experience free to everyone. This company made customer sign contracts because they know customers will switch to a better provider, don't get caught in the advertised, they really sucks. I'm giving them one star because zero is not an option. Customer service is Hell - one hour and 20 minutes, the worst. They must be paying big monies to lobbyist to rip off the customer like this.

EL SEGUNDO, CALIFORNIA -- I asked them repeatedly to tell me exactly what I would be paying per month INCLUDING everything and excluding NOTHING. They told me in writing and verbally the figure was going to be $63.63/mo for two years. First bill came in $70.92/mo. I cancelled service immediately and now they are billing me over $400 for cancellation fees. They are liars and they are evil...period. Our government is the same; allowing them to exist at all.

CALIFORNIA -- I stupidly signed up with DirecTV in Feb 2016. The signal was terrible and customer service even worse. In May they stopped broadcasting one of the local channels that I had signed up for. They still want the full amount to cancel the contract even though they failed to live up to their part and provide the channels I signed up for. The local station they dropped say that DirecTV dropped the station over the price of 1 regular priced (not some fancy priced cup mind you) cup of coffee per month. I have since subscribed to Dish and couldn't be happier.

MELBOURNE, FLORIDA -- Couldn't get my DirecTV to work. I waited at home for the appointment time. Minutes before the end of my appointment time I got a call... I have been rescheduled for Monday AM. This is Saturday PM. No TV until Monday??? I am totally frustrated trying to talk to the Philippines. CRAP.

PALMDALE, CALIFORNIA -- Our television payment has been delayed to my husband's illness of ulcerative colitis. He has been hospitalized twice for this, and had only recently begun to recover. In April, approximately, the second week of April, we received notification that our service was going to be terminated if our payment was not sent in. We had to wait for my husband's retirement check which was due in a few weeks. On April 20, 2016 we sent in our payment for $281.66 to DIRECTV assuming that the problem was now solved.

We received a call from DIRECTV that the payment had not arrived. Dismayed, we called again and asked them did they receive the check. They replied, (someone named Jenny in the Philippines). "No it had not arrived" they said. This happened on April 29, 2016.

On April 29, 2016, my husband and I went to our Credit Union, and spent $32.00 to stop payment on the check that we were told had not arrived. We did this at 4:40 P.M. just before the bank closed. Then on April 29, we received a call from DIRECTV that our service was now on! We notified them that we stopped payment on the check, and would agree to send them a check by phone for $271.66. We did this, and the man I was talking with told me our service was now resumed, and all was well.

On May 6, at 9:30 AM we received a call from DIRECTV telling us our service was going to be terminated, disconnected due to lack of payment, our check had not arrived. Shocked, greatly disturbed we tried to tell Jenny, the speaker's given name, that we made our payment by phone to them and it could not have been lost. The speaker refused to accept this information and argued with us in a monotone that our service was going to be disconnected. We were frustrated, disgusted and horrified.