DENVER, COLORADO -- To start out if I could give DirecTV no stars I would. I have had DirecTV for 4 years. During this time I have had only problems with their customer service, and the equipment that they supply. First off they are way too expensive for the TV we are now FORCED to watch. I personally do not like "REALITY TV" it STINKS, to say the least. The simpleton producers of these shows are a total joke. All of the shows must be produced by the same brainless producers.
Really how many more DUMB REALITY shows can we stand for? DO we really need more PAWN shows, or Car Repo shows? or dumb shows like "Storage Wars, "Storage Hunters"" Baggage Battles" ?.
I guess these producers think Americans are as BRAIN-DEAD as they are. I personally do not believe you find things like a $100,000 Tesla that was "abandoned" in a storage shed!! (Oh I forgot to mention that the 3 minutes that I saw this show in hopes of finding something of value to watch, that the '"Abandoned" Tesla that had no cover on it. Did not even have dust on it. Really do you buy this? Or People walking into the Pawn Stars shop, and Selling something that's worth $$$$$$ of dollars for nothing. This would be like me taking my 1967 Shelby Gt500 to them, and selling it to them for $20,000, or less? Get Real!!!
Now onto DirecTV Equipment, and Customer Service. Like I said I have had DirecTV for 4 years, during that time I have put up with JUNKY, Equipment, HORRIBLE Customer service. The very 1st time I had DirecTV installed, the installer showed up with a small ladder that could not reach the roof. So I had to re-schedule for them to come back another day. Gee, You would think that they would be prepared to install Equipment on higher roof tops?
Next when they did come back out they ran the cables up the front of the Row house I lived in at the time. NEVER inquired if that was OK. Additionally after the install the guy did not fasten down the cables properly. They were hanging loose the very next day. So then I had the President of the HOA on my back.
Next after only a few months of having the service the signal was lost, could not get it back, even after spending time on the phone with customer service. So I had to have them come out to fix it. (Thank God I signed up for the service plan), or they would have charged me. It turned out the Installer did not mount the dish proper, So the wind moved the Dish around and thus the Dish, was not pointed in the right direction to receive a signal.
Now onto the DVR receiver they provide. This thing is TOTAL JUNK!! Went out after 6 months of using it. Would not even power on!! You know lights come on when it's working!! So once again, I had to call Customer service & tell them that I had a problem. The DVR was burned out. This ** told me that "I must not have power to the outlet, that the DVR is plugged into" Strange that I have all my audio, and Video components plugged into a surge-protected outlet strip that all of these are working correctly!!. except the DVR box.
So this ** tells me to go "Get a Mixer", or a "Radio" to plug in to test if I have power to the outlet. REALLY??? I am not an **!!! I know if I have power or not. She insisted that I do this. I finally just told her that I did get a "Mixer to test it", As she REFUSED to move onto the next step if I did not do this. What a crock of BS. Yep the DVR was burned out, wow what a revelation.
After using this replacement DVR for just under a year the DVR started getting an error code 773, every few months, and would RE-FORMAT the disk, and thus causing ALL recorded programs to be lost. (Very Frustrating) Since the Programing stinks, and is Plagued with Commercials. So this is the only way to try to watch what little of the programing that's on worthwhile to watch.
Now on to when I moved to a new place. I took the Piece of junk, DVR recorder to my new place. When I called to have the Re-Install at new location I told the customer service person what was happening with the DVR recorder 773 error code/Re-Formatting. and asked them to send out a replacement DVR, when they came out to Re- install my service. I was told "If I wanted a Replacement DVR sent out with the tech, that I would need to agree to a NEW, 2 year agreement". Otherwise the only way to get it replaced was to once again send it back to them. What a joke!! This is not how you treat customers.
Since then the DVR recorder has MELTED DOWN 4 times at the new place, you know error code 773/RE-formatting losing all your recorded shows **. So I have had enough of PAYING $82.78 each month for TV ONLY!! NO INTERNET!!! NO MOVIE CHANNELS!!! Just regular TV. This is WAY TOO EXPENSIVE FOR RANK programming, JUNKY EQUIPMENT, and even WORSE customer service. I would not recommend DirecTV to anyone.
LOUDONVILLE, OHIO -- You Guys have stolen my money from my bank account from First Merit. My name is **. You have taken over 700$ out of my account and I am being assessed a 5$ fee for every check that has bounced every day. I am getting a 35$ overdraft charge each day as well. Right now I am $978.09 overdrawn and each day I am being assessed a 5$ late fee but no more than 50$ per day can be assessed to my account. So each day it's growing 50$ more in the hole. When you guys took the money from my account I was in the positive for $128.44.
I am writing in regards to you stealing my money from me and I have been researching the Internet and am seeing post after post of you guys doing this to people. I talked with a representative and a supervisor and agreed to a 10$ monthly installment from my Bill Pay. Your last payment you received was in July 3rd 2012. I have been continuously paying on this account since I quit services. And requested for you guys to send me the stuff to return my equipment or have someone if they're in the area pick it up for me.
The day I received the box in the mail to return my devices they automatically debited my account for over 700$. You sent the boxes to me on 8/9/12 THE EXACT SAME DAY I GOT THE BOX TO RETURN EQUIPMENT YOU STOLE MY MONEY AND RUINED MY PERFECT ACCOUNT.
You have agreed to me paying 10$ a month without disturbing or making my account or credit delinquent. You guys are the worst service providers I have ever had. That's why I went back to Time Warner a COMPANY WHO ACTUALLY CARES. I am disputing the charges with the bank and reported you guys for fraudulent fund stealing from a Mentally Handicapped Person. I don't understand how you guys think you're head honcho and can just go robbing people like stealing candy from a kid. PATHETIC.
I have reported you to the BBB. As well as I filed a police report. Hope this don't hurt your credit ratings much and you don't lose potential customers. O yea don't tell them you want your money and threaten them on the phone with calling all over making their name trash because they will hang up on you HAHAHAHA.
And if you do set up services with them make sure after you give them your debit card don't give them a Capital One or credit card. Make sure it's a bank account card they keep on file that you cancel it because that's how they told me they stole my money. I got over 4 hours of recordings with these people and I sent my equipment back after a month of asking them how to return it the day I got the box to return it they stole my money. Like a thief in the night HIJACKED. So if you're looking for TV please look elsewhere. I have emailed every single email I can find on these people and it's still gotten me nowhere.
CALIFORNIA -- I stupidly signed up with DirecTV in Feb 2016. The signal was terrible and customer service even worse. In May they stopped broadcasting one of the local channels that I had signed up for. They still want the full amount to cancel the contract even though they failed to live up to their part and provide the channels I signed up for. The local station they dropped say that DirecTV dropped the station over the price of 1 regular priced (not some fancy priced cup mind you) cup of coffee per month. I have since subscribed to Dish and couldn't be happier.
MINNEAPOLIS, MINNESOTA -- I switched to DirecTV about four years ago after being dissatisfied with Comcast because of service issues. DirecTV has been a nightmare!!! Not only does the stupid thing break down all the time and even though I pay for the in-house service, getting someone here is more than difficult, it's often impossible. I pay more than $180 per month for this.
Tonight for example, I spent 2 hours trying to reconnect to the Internet. Nothing I did fixed it and the directions on YouTube did not work either. I called DirecTV and spent more than an hour with two people who knew nothing and only told me to do exactly what I had done numerous times to no avail. The last person I spoke with said I needed a service call. I told her I was having major spine surgery on Tuesday and I needed them to come tomorrow. Of course they were booked. She told me to call when I got home (which could be weeks) and make an appointment for service.
Bottom line... I will not be able to do much of anything for 6 months to a year after surgery. And although I have learned how to fix the lost connection problems which occur nearly every week I will be unable to run up and down stairs to push one button or another paying while paying through the nose to have good service. This time, after threatening numerous times to fire DirecTV I am going to switch back to Comcast. This is a disaster and I advise people not to switch carriers until you research this carefully. I think I should start charging them for doing their jobs for them.
PHILADELPHIA, PENNSYLVANIA -- I became a DirecTV customer about a month ago, switching from FiOS. My biggest concern was bad weather and some horror stories I read. Things like DirecTV lies about snow effect, and lots of slamming the service during bad weather. So I had them install dish near a window, thinking I would have to figure out how to keep snow off the dish and expecting the worst. I live in Philly and we are in the midst of a blizzard. We have about 18" of snow so far and blizzard conditions.
I am more than pleased with DirecTV. The fact is I have full HD service and no station outages. The technology of their service blows FiOS away as well. Maybe because I have newer equipment, great satellite signals, but whatever, I felt it was time for an honest good review for them since it seems most people who post are ones that have issues and complaints. 8" more to come during the day, so keeping fingers crossed. Great job DirecTV.
PARSONSBURG, MARYLAND -- I have been a happy DIRECTV customer for many years until my wife decided to get a so called upgrade to our package. DIRECTV representative talked her into a 2-year contract and the new Genie whole home DVR system. I will first say unless you have a broadband internet connection you will only get half of what you pay for. Next the equipment is so unreliable I called and wanted to go back to the old DVR and receivers (which do not rely on a Internet connection) and was told there would be a extra charge for each receiver.
If you have a loss of power be prepared to spend 45 minutes trying to get all the slave boxes connected to the Genie DVR. Tech support is worthless. In closing don't waste your money and AT&T has just made it worse and greedy.
CALIFORNIA -- Have you read your monthly statement? They believe they have the right to draft a payment of any unpaid balance. “For your convenience, we will automatically charge your credit card or debit card on fie for any bill amount left unpaid.“
It was not for my convenience. Their unauthorized withdraw was very inconvenient and will cause hardship on me and my family. I had an agreement to pay part payment this month and remaining balance the next month. I was told by supervisor from the South Carolina call center, that a customer service representative is not authorized to make that agreement. Even though they say that customer service representative was not authorized to make that kind of agreement, that person, at that time, was representing DIRECTV. Therefore the company did have an agreement with me to resolve the issue at hand.
HIALEAH GARDENS, FLORIDA -- Worst customer service I ever experienced. We have been customers since 2011 and they did even take that in consideration. I needed technical support, I was attempting by Elier **. He was very rude and never intended to helping us. I try to talk with a supervisor, had to wait for almost an hour and what was my surprise when Guillermo which was the supervisor, he was even worse than Elier **. They both didn't even care that we change company which is what we did. Dish Network is going to install on Monday. They gave us better deal. I had DIRECTV on the past and they were different. I don't know what changed.
LEEDS, ALABAMA -- In my area, we have very limited choices for television. I started with DISH - horrible idea! I lost service constantly! I switched over to DirecTV. The quality of the service was fantastic! When hard times fell, I was unable to pay for the service for DIRECTV at $120 a month. There was no other choice other than to cancel our service after 3 years.
We decided to go with Charter - I think this was the worst decision yet. Charter was very cheap however you pay for what you get. The guide is outdated and the customer service team is a joke. I should have known better since their representatives do "door to door" pressure type of selling. To make this story short, I went back to DIRECTV. If you decide to go with DirecTV, you can use my reference code of ** and save $10 a month on top of the initial price for the first 12 months! If you get 10 people to use your reference code, you'll save an extra $10 for each person for 10 months! THANKS FOR READING MY REVIEW OF DIRECTV!
NASHVILLE, TENNESSEE -- Simply because they are spending millions on TV ads to push their product, DIRECTV would like us to believe that their SERVICE is the best on the planet, but that couldn't be further from the truth. For an entire year my TV reception was deplorable and when I complained to their Customer Support and Technical Service, nothing was accomplished but I was treated rudely and disrespectfully.
So when I cancelled their service I was billed over two hundred dollars plus a two hundred dollar disconnect fee. This amount, which I will never pay, has been on my credit report for over ten years. To make matters worse, when I recently wrote to the company, I was told they only had one complaint from me in the entire year.
If you are thinking about signing up with this fraudulent TV service, you ought to think twice. Look online at other negative reviews and read about the similar nightmares other patrons have faced. I can say that I used Comcast in my area and was very satisfied for over ten years. Let the buyer beware.