Hello please be advised that when you pay your bill at a local store or western union it take 3 to 5 days for it to post if your service is turn off it want be back on for 3 to 5 days. So think twice before going to direct TV. I paid 299.17 and they told me I had to wait 3 to 5 days for my services to be turned back on. Add reply
DENVER, COLORADO -- DIRECTV and Century Link is a combination made in hell. I set up an auto pay with DIRECTV they told me it would take a couple billing cycles for bill from DIRECTV and Century Link to merge. Well they merged alright the auto payments from DIRECTV didn't transfer so I kept getting disconnect notices from Century Link. when I paid Century Link the bill was twice what was agreed on. Century Link told me I needed to talk to DirecTV and DirecTV told me I needed to talk to Century Link. Century Link never could actually send me a bill even after I requested and changed the info for auto pay to them, They just send disconnect notices with late fees.It's really bad to spend the same amount on an inferior service with half as much programming and slower internet. We are going back to Comcast.Add reply
We had very poor service and the equipment kept breaking down. The tech service was very bad and I still had to pay the early termination of service fee. I'll never do business with this outfit again. Add reply
LAS VEGAS, NEVADA -- I canceled my service sent back my equipment. A month later I receive a collections notice. When I called and inquired about the bill they were unable to tell me what month but that when they received the equipment back there were movies that were on the cards. I said really and what were the movies and what were the other charges? they couldn't tell me. They state they mailed me statements but ironically I never received them. I HATE the customer service reps. Worst choice in choosing DirecTVAdd reply
AURORA, INDIANA -- We had Direct TV installed a few months ago. The service was decent, the price wasn't bad, but everything else was horrible.
First: I recently took a job in Miami where my new company furnished my home (including my cable service). I was forced to cancel my Direct TV service. I did my research and I found out that it is $20 a month for the remainder of the contract to cancel...no problem. I can understand that...it was on that day that I found out that when Direct TV had installed my satellite dish (I was out my roommate was home) they had verbally authorized themselves to sign me up for an extra 2 YEARS on my contract for a free installation...now my cancellation fee is $400+
Second: I called in to cancel my service. They argued with me and I was forced to talk to a supervisor. The supervisor said there was nothing they can do about the cancellation fee (yeah right!) but I reluctantly backed down and agreed to pay the $400+ cancellation fee.
Third: A month later I go to check my final bill (paid the last month so should be the cancellation fee) and found out they never turned off my service. I was billed for another month. I called in and they said they'd cancel my service but COULD NOT credit the last bill back...
This is...without a doubt...the absolute worst customer service I have ever experienced in my life. I DO NOT recommend Direct TV to anyone out there.
NASHVILLE, TENNESSEE -- I'm extremely upset and frustrated with DirecTV. I signed up with DirecTV and AT&T services because of the bundle and price. Unfortunately AT&T internet does not work in my area (they have agreed to waive my cancellation fees). I called to get my DirecTV service canceled so I could go with another company to bundle my service, give me a good price, and working internet and TV. I called DirecTV company twice today and your employees know the drill well. Stick customers with cancellation fees regardless of their situation. Manger West (TRG99973) did nothing to help me with my situation, but is great at saying the same thing 50 different ways. DirecTV takes no responsibility for the partnership with AT&T and making sure customers have satisfactory service with both companies. This is an appalling business model.
I will gladly share my story with as many people as I can to convince them they should never do business with DirecTV. It saddens me to know they operate this way.
DES MOINES, IOWA -- I was looking for Internet Service called Century Link. They told me I could save by bundling with Direct TV I would get more channels for just a little more. So I thought what the hell I will give it a go. The tech shows up and tells me that I'm not getting any digital Channels with the receiver that I was getting, that should have been my first alarm. I'm thinking I have a trial period no big deal. So I try it out for 4 days not happy at all. I'm paying more money for BS channels I would never watch. Mostly Shopping and Sports Channels. I call to cancel the service on the 5 day and they tell me that I would have to pay an early cancellation fee. A $480 after 5 days of service... They did tell me that I could pay an extra $10 a month for digital service and that would make me happy. I could not get her to see that paying more money for less service was not going to make me happy. By less service I mean I went from having 4 TVs with service to 2 TVs with service and still paying more for 2 TVs with no digital. Stick to cable if you have the option you get digital channels on as many televisions as you want for one price and cheaper.Add reply
ROCKFORD, ILLINOIS -- Attention homeowners and landlords - consumer alert: Don’t let satellite dish companies install satellite dishes on your roof. Landlords should have clauses in leases forbidding roof installation of dishes as well. Dishes can be placed on decks, poles, or on the ground or you can get cable instead.
Our tenants had 3 dishes installed on our house without our permission. One dislodged and blew over leaving open holes on our roof which resulted in damage to the roof and interior walls and ceiling. Damages were more than $3,000. The tenant and DIRECTV assumed no responsibility and we had to pay for the damages ourselves!
GUTHRIE, OKLAHOMA -- Not user friendly at all. They have a huge list of On Demand shows that take a LONG time to load and their selection of documentaries is very short. If you don't pay extra for the whole channel, you can't watch any shows on the On Demand list. AND they put the channels you don't get on their guide list with no distinction from the channels you don't get. They don't even warn you when you try to record a show from the channels you don't get. It even shows up on your recorded shows list and when you try to watch it, it says please call Direct TV to add this channel. I can't wait to switch back to Dish.Add reply
SPANAWAY, WASHINGTON -- I had a young couple come to my door and ask me if I would like to try Direct TV service? I told them that we were satisfied with our current service, they told me that I could try their service for 30 days with no obligation. so we said we would give it a try. After 2 weeks we realized that it didn't fit us so we canceled the service. We received a bill for 445.00. when we called customer service we were told that they weren't responsible for for the sales peoples lies. What kind of way is that to run a business? (Undercover Boss was a farce for customers)Add reply
STAPLES, MINNESOTA -- I had DirecTV through March 2012. Returned equipment and had a 800 outstanding bill. In July paid off bill with DirecTV collections and was told would have equipment brought out and hooked up and 16 times between July 10 and October 20, 2013. My good friend spent 11 hrs playing to "hold on, send you here to get this taking care of", or the wait then 45 minutes later click/hang-up. I have a $267 credit on my account but still an activated account with no equipment and tons of verification and employee numbers of the idiots who still can't stay true to their words.Add reply
MILLSTONE TOWNSHIP, OREGON -- This was the 2nd time that we were charged $24.98 a month for "DIRECTV Protection Plan Premier with ADH Monthly." This is their upgraded protection plan that covers all your electronics in the home. We never asked for it and certainly never signed off for it. We already had their $7.99 "DIRECTV Protection Plan Monthly ," which is for ordinary protection. I would think that it is illegal to add options to a consumer's bill without their knowledge and requesting for it. I had to spend 15 minutes on the phone with them to clear it up and get the credit. Again, this is the 2nd time it has happened in 4 months.Add reply
CIBOLO, TEXAS -- We switched to Direct TV, but we are sorry we did. Every price we have been quoted has not held out to be the final price. Twice we have requested additional services over the phone, been quoted a specific price, then when the service guy comes to our home, we are charged significantly more -- sometimes twice the quote. As soon as we can, we will get out of our contract and never again go with Direct TV. They are not honest when they quote you a price over the phone or in the initial sales. I wish we hadn't been swayed in the store and had waited to do research on this company. Had we done so, we never would have signed up.Add reply
Advice for DirecTV Customers
EL SUGNDA, CALIFORNIA -- Most people that sign up for DirecTV does so to save money but actually it winds up costing more for the little charges they conveniently forget to tell you about and you are stuck with a 2 year contract. ... read full review1 Replies - Latest reply on 11/18/2013
HARBOR CITY, CALIFORNIA -- Thee worst upgrade experience ever. I've been a customer for over 7 years now. One of there platinum account holder (so they say). I have never felt it to be so difficult for a technician to come out and install new receivers on (11/7/13). Boy was I wrong. Technician comes in for 10 minutes and say he can't do the job because its to hazardest. Whats hazardest carpet and furniture. I don't understand if he was lazy or need it to be some where else. I understand if I had a pitbull or if there was nails sticking out of the floor or something, but there was nothing. Called direct TV calm and nice the person on phone was really nice saved the account give me a discount which I said I didn't need. All I wanted was someone to come out and DO THERE JOB!!!. So we schedule for another appt. to get another tech. out to do the job 2 weeks pass by apt set for (11/15/13) what happens no one shows up. Cancelled Direct TV moving to another services. Great Customer Service Direct TV you guys stink.Add reply
I contacted Direct TV last weekend (11/10/13) and asked to have my premium channels disconnected as I was being charged a substantial fee ($176.41/mth) for programming I did not use. I was told this would decrease my bill by $50.00/mth.
I checked my recent statement and realized my bill decreased only $16.00 and that I now have a NFL ticket transaction that is costing me $37.00/mth. After inquiring, it appears that I signed on for this service when it was offered for free but was unaware of the service rolling over the following year with a charge.
I asked Direct TV to remove this service and was told it could not be removed once it started. They did however, offer to transfer me for a third time, allowing me to explain this over yet again, without agreement.
My sentiment: beware of hidden charges and high prices. Don't let them rope you into a 2 year contract; you'll regret it in the end. I will be canceling my Direct TV service before next months statement. My recommendation -Dish or Charter.
Fell for TV commercial about making moves SO easy! RIGHT! NOT! Travel all over country with work every 2-3 months. Thought, OK, this will be easy. NO ONE told me they would charge you @ least $200 for each move! NO one told me the correct information about equipment!!! Customer Service personnel, a JOKE! Different info about everything from each one!! Incl I was responsible for removing dish, said I had to do it! I said I cannot do that! They said, then you'll have to pay for someone to take it down! Paid $100 more for people to come take in down. OMG!! One told me to TAKE equipment. Hauled that stupid dish & pole across 4 states! Then next place, said I didn't have to bring! One said take equipment, one said leave. So I did. Now they charged me for equipment!! I had cancelled service after 2 mos!! Paid that!! Now they want me to pay for equip I left, as per THEIR instr!! Have reported me to Credit Bureau, have been having COLLECTION AGENCIES hassling me!! Have never even been called by anyone like that before!! Didn't even know what they were!! Called DTV again, as per Collections, DTV said, No one would tell you to transfer equipment. Like I was an idiot! I said, That is EXACTLY WHAT THEY SAID!! They said, Well the Collection calls won't stop! BEYOND LIVID!!! Reporting to Better Business Bureau again!! CROOKS!! People, DONT GO THERE!!!!!!! Something should be done about CROOKED companies like this!!!Add reply
Unprofessional Corporate Behavior
I signed up for DirecTV service through AT&T and the sales women I spoke to signed me up for a higher priced channel package then I wanted, she also put me down as wanting ALL HD with a DVR (that I didn't ... read full review
Refuses to Honor Quoted Rate
STERLING, ILLINOIS -- I'll get right to the point - Direct TV sucks. Their people suck. Their technicians suck and Direct is nothing but thieves.
I bought a house on July 19th of 2013 and signed up with Direct because ... read full review