ENCINITAS, CALIFORNIA -- My conversation with the DirecTV sales department revealed that they will not guarantee to deliver their services. If you sign up for a two year contract, and if they fail during the contract life to deliver NBC, ABC, CBS or Fox News, you will not be permitted to cancel your contract. Seems strange that you have to continue to pay for services that they may not deliver according to the original contract provisions. They will not guarantee delivery of NBC, ABC, CBS and Fox News over the life of the contract. In fact, they won't guarantee that they will deliver anything. Makes you wonder just what it is you bought. I have faith in God, but not DirecTV.
KENTUCKY -- I downgraded my DirecTV programming from the Entertainment Package to the Family Package when the former jumped from $45 to $66 a month when the "discount" I negotiated last year expired. The Entertainment Package, without any input from me, much less my consent, suddenly included channels I would never watch at a price that had increased by almost a third.
In the short term, DirecTV loses revenue because, when renewed negotiations failed to provide me with the programming I want at a price I'm willing to pay, I downgraded to its $29.95 Family Plan, preparatory to cancelling my subscription after purchasing a new TV that will allow me to easily receive broadcasts via antenna and to stream programming through a service like Hulu.
DirecTV's business model is patently anti-consumer, and it points to other similarly rapacious providers of similar telecommunications services to justify its complete disregard of its subscribers' needs. DirecTV Fourth Quarter Revenue Growth for 2014 of 4% drove its full-year revenue up 5% to $33.3 billion. DirecTV chief Michael White earned nearly $12.4 million in 2013, the last year for which I could find such data. Yet DirecTV treats its subscribers the way spiders treat insects caught in their webs, which is deplorable.
ALICE, TEXAS -- Suspended acc. because balance owed in August 2015. They took 274.00 out of my acc. to pay that bill. In October received bill with more charges 109.13, should be 74.00 as contract stated. I called, talked to supervisor. She was going to take care of it. I asked for boxes to send equipment back. "Yes ma'am. I'm so sorry." At the end of October they took 356.56, every cent out of my card - would get it back when they got equip. They got their equip. But will overturn money, said early cancellation. I told her that they broke agreement because my bill started out at 74.00 then started charging me 109.13, had a small package no extras.
Called again on 11-12-15, said I still owed 100.00 and change. So going to call Better Business to what to do. She said I gave them the right to chg. my card when signed up for service. They never took out before. I always called in my payments. They will rip you off. Sorry service!
FAYETTEVILLE, NORTH CAROLINA -- Is unfair to the customer - call the customer service for ask about prices and set a service. Ask 1000 question about payment and how the plans/packages work and customer service - HIDE AND DON'T TELL THE TRUE. If a package is $19.90 a month, is just $19.90 a month will pay, not $52.90 because customer service lied to me!!! Not extra charges for plans that I don't have - has told by the day one that I had called customer service that my package would be $19.90 a month and ONE TIME $19.90 FOR EQUIPMENT. NOW I HAVE $52.25 AGAIN FOR PAY. LIARS... Be respectful to the people and don't lie to them.
BEDFORD, NEW HAMPSHIRE -- On Thursday we called to get DirecTV to watch the Patriots. We asked if we sign up right now can we watch the game tonight. They said "YES"... They lied, we couldn't. We asked for the manager to call us... he never did. Saturday they came to install DirecTV. They installed the wrong box. The installer who was average at best said he would call us Monday to get proper box. NO ONE called.
We called DirecTV, no apology or we will get the tech right out there. They sent us a box. Make sure it was convenient for them! We received it today, Thursday. I had to take the time to install it after a long day. Went to connect the internet, it doesn't work. We call them, they can't send someone till next week. ABSOLUTELY RIPPED OFF AND LIED TO. Welcome to the AT&T family I guess. I will try to cancel my service and go back to Hulu and Roku.
PRESCOTT, ARIZONA -- My bill just increased by $30.00 this month, although I was assured and was paying more than when I first signed up. I was also told I would be able to receive more credits when some of my credits fell off!. However one looks at this I have ended up paying so much more than I was originally told I would.
After spending one hour on the phone today and finally speaking with the Retention department. I was told there was nothing he could do and to call next month!! This is not acceptable. Paying $1200.00 dollars a year to watch only five channels in the Extra package is ridiculous. I would have never agreed to sign up. This is not good customer service or good business practice or customer retention to gouge customers when you tie them to a contract. This is by far the worst company ever. Stay away from them.
MCMINNVILLE, OREGON -- I signed up for DIRECTV in October 2015 at $39.49 a month. Like a lot of other consumers I was told that I got a great deal only to be ripped off one year later. I am a senior citizen on a limited and fixed income and this $30 additional cost per month will come right out of my food and medication money. My deceased husband served 30 years in the Air Force and there is no consideration for seniors or retired veterans!! This company is greedy and deceptive. Do not allow yourself to be robbed by them as I have been.
GILROY -- I noticed my bill went up almost $100 per month so I went online, pulled up statements and had to print each one to see "NFL Sunday Ticket". I called and the first billing "specialist" had to listen to my story, then put me on hold for 3 minutes only to come back and say that he had to transfer me to the "NFL Sunday ticket department". Once that happened, I was unfortunate enough to speak with "Travis". What a nasty little troll. Need I expand? I asked for a supervisor and he purposely did not put me on hold for over 5 minutes, so I finally said, "Hey Travis, are you on break?" I could hear him breathing, then all of a sudden there was music.
When Ruby came on the line, after 10 minutes of re-telling the story and being put on hold, I asked her if she was supervisor, and she said "No, I am in the billing department." **. That useless Travis transferred me back to the billing department knowing that they can do nothing.
RENO, NEVADA -- I have called DirecTV to cancel my service on August 4th. Because the new apartment I am moving doesn't allow satellite TV's, they put me through 4 different people to handle my request. So when I thought the 4th person that I talked to have finally handled my request to cancel my service I felt relieved. So guess what September came since I have a combined bill from AT&T and DirecTV that's when I found out that those ** I was talking to cancel my service did not cancel it. So I pay for the service I no longer used. And I called them again and again and again.
So finally I get a hold of a real person after waiting for hours on the phone just to cancel the service I no longer have. The person I was talking to was very condescending and rude to the core. And I told her I just want my DirecTV canceled and I haven't used it for a month and I requested to cancel it one before and apparently DirecTV customer service people were trained to lie to customers that's what they're getting paid to do. All I can say is do not GET FOOLED by this money hunger company. I will never ever have DirecTV as long as I live or recommend it to any of my enemies. DirecTV and their employees are making their money to lies and deceit people.
HIGH POINT, NORTH CAROLINA -- On hold forever every time you want to speak with someone. Great sales pitch to get you to sign up and then a few months later they bait you to go paperless, and then a few months later you find your bill has doubled, and if you catch them they offer you credits. Service gets interrupted every time it rains and the fees are ridiculous. DO NOT give them a credit card to do automatic bill pay!!! They double charge the card and only apologize if caught. Fees increase & "Specials" they don't even tell you about go away, and your bill rises without notice. Always quick to apologize for getting caught.
Should be a sharp law firm out there that will eventually do a class action lawsuit and out them out of business. It's a disgusting racket and a shell game they think you'll just not figure out. They act like paying $150+ a month for air is wonderful deal. I feel like they are just a bunch of pickpockets. Too many more less expensive options out there to have to deal with this kind of business. Look elsewhere!!