HAILEY, IDAHO, IDAHO -- DirecTV used to be a good company. Now they try to rip you off for everything they can. I researched cable companies for three months before signing up. Cox was offering movie channels for free for two years. I called DirecTV asking if they could match the deal. The representative said he could match that deal. I was skeptical but the representative assured me that I would receive free HBO, Cinemax and Showtime for two years free.
Three months later I get charged for the movie channels. When I call to question this, they tell me that there is no deal like this and basically I'm out of luck. Later that season when we get some snow the dish gets completely covered with snow because of where the technician put it. I call asking for some help. Maybe the dish needs to be moved? Of course this is my fault and I will have to pay for it and if I want to cancel I will be charged up to $800. Furthermore the rude operator tells me I will have to wait for all the snow to melt which would take 5 months and would be charge for service the entire time.
My family has had DirecTV since they came out in mid 1990s, and they used to give you good deals for being a loyal customer, but they now nickel and dime anything they can, and care little for their customers. Even when I was very frustrated I tried to be very polite, yet most of the operators were so rude to me, and I could tell they cared little that I was upset. DONT USE DIRECTV!!!
CONROE, TEXAS -- After 5 years of business with DirecTV we had to cut the television service from our budget due to lack of funds. Rather than racking up a bill we couldn't afford we cancelled our service. DirecTV repaid our loyalty and good credit with them by taking $350.00 for fees out of our bank account without our permission. When I called to ask that they put the money back so I could pay rent that month I was told by an extremely snide, rude, customer service representative that the only way I get HALF my money back was by reinstating my service.
The other half went to shipping back my equipment etc. which we had also returned in a timely manner. Thanks to their being so greedy and heartless my children won't have the meager Christmas we would have managed this year. I will NEVER return to DirecTV, I will NEVER give them another dime, and I will NEVER!!! EVER!!! tell anyone to use their awful money grubbing service. Since a dollar is far more important than their long term customers happiness. Merry Christmas **.
BETHLEHEM, PENNSYLVANIA -- DO NOT SIGN UP FOR DIRECTV!!! In the Fall of 2014 I saw an advertisement for DirecTV and their wireless cable services. After a 2 hour phone call, the salesman had assured me that the wireless service through DirecTV was the way to go in my house because of the way it was constructed. The technicians came and stayed all day making sure things were working properly.
After a little over a year, one of my TVs stopped working. I called DirecTV and they sent a technician out. He was at my home less than 10 minutes when he said his only solution was to hang a wire out a window and string it across the room. This solution was unacceptable to me, it's not what DirecTV promised me and I have also been paying more for the wireless system.
To make a long story short, I called DirecTV back and spoke to a VERY RUDE supervisor named Andy. He basically told me that they can't back up what the salesman told me and that I was out of luck and stuck in my contract. Basically, their salespeople will tell you anything to get a sale but then the company doesn't back them up and the consumer gets taken advantage of. I'M VERY DISAPPOINTED AND WILL NEVER RECOMMEND DIRECTV.
LEONARD, TEXAS -- Every time I turn my TV on (DirecTV) you are running these stupid infomercials, primetime, late evening and continuous between 3:00 am and 5:00 am. If not annoying enough to see the same ** day after day, I am paying you to see something I like to watch not something that is being force fed to me. I am sick of this and don't believe this should even be legal. If I'm interested in a product I will seek information on that product and buy it when I'm convinced that it is a product I will use.
I will never buy a product such as ninja products "nutri-ninja", ninja vacuum cleaners or their coffee or cappuccino machines because of they decided to pay you to force feed me their infomercial during time that I pay you to provide me quality and entertaining programming. Kind of double dipping aren't you?
I will not continue to be force fed infomercials and don't believe anyone that is not interested in that should have to pay for it. NO MORE INFOMERCIALS!!!!!! Also why do I have only the option of giving a review of no less than 1 star on this review site when you don't even deserve that. My rating is no star!!!
ENCINITAS, CALIFORNIA -- My conversation with the DirecTV sales department revealed that they will not guarantee to deliver their services. If you sign up for a two year contract, and if they fail during the contract life to deliver NBC, ABC, CBS or Fox News, you will not be permitted to cancel your contract. Seems strange that you have to continue to pay for services that they may not deliver according to the original contract provisions. They will not guarantee delivery of NBC, ABC, CBS and Fox News over the life of the contract. In fact, they won't guarantee that they will deliver anything. Makes you wonder just what it is you bought. I have faith in God, but not DirecTV.
KENTUCKY -- I downgraded my DirecTV programming from the Entertainment Package to the Family Package when the former jumped from $45 to $66 a month when the "discount" I negotiated last year expired. The Entertainment Package, without any input from me, much less my consent, suddenly included channels I would never watch at a price that had increased by almost a third.
In the short term, DirecTV loses revenue because, when renewed negotiations failed to provide me with the programming I want at a price I'm willing to pay, I downgraded to its $29.95 Family Plan, preparatory to cancelling my subscription after purchasing a new TV that will allow me to easily receive broadcasts via antenna and to stream programming through a service like Hulu.
DirecTV's business model is patently anti-consumer, and it points to other similarly rapacious providers of similar telecommunications services to justify its complete disregard of its subscribers' needs. DirecTV Fourth Quarter Revenue Growth for 2014 of 4% drove its full-year revenue up 5% to $33.3 billion. DirecTV chief Michael White earned nearly $12.4 million in 2013, the last year for which I could find such data. Yet DirecTV treats its subscribers the way spiders treat insects caught in their webs, which is deplorable.
ALICE, TEXAS -- Suspended acc. because balance owed in August 2015. They took 274.00 out of my acc. to pay that bill. In October received bill with more charges 109.13, should be 74.00 as contract stated. I called, talked to supervisor. She was going to take care of it. I asked for boxes to send equipment back. "Yes ma'am. I'm so sorry." At the end of October they took 356.56, every cent out of my card - would get it back when they got equip. They got their equip. But will overturn money, said early cancellation. I told her that they broke agreement because my bill started out at 74.00 then started charging me 109.13, had a small package no extras.
Called again on 11-12-15, said I still owed 100.00 and change. So going to call Better Business to what to do. She said I gave them the right to chg. my card when signed up for service. They never took out before. I always called in my payments. They will rip you off. Sorry service!
FAYETTEVILLE, NORTH CAROLINA -- Is unfair to the customer - call the customer service for ask about prices and set a service. Ask 1000 question about payment and how the plans/packages work and customer service - HIDE AND DON'T TELL THE TRUE. If a package is $19.90 a month, is just $19.90 a month will pay, not $52.90 because customer service lied to me!!! Not extra charges for plans that I don't have - has told by the day one that I had called customer service that my package would be $19.90 a month and ONE TIME $19.90 FOR EQUIPMENT. NOW I HAVE $52.25 AGAIN FOR PAY. LIARS... Be respectful to the people and don't lie to them.
BEDFORD, NEW HAMPSHIRE -- On Thursday we called to get DirecTV to watch the Patriots. We asked if we sign up right now can we watch the game tonight. They said "YES"... They lied, we couldn't. We asked for the manager to call us... he never did. Saturday they came to install DirecTV. They installed the wrong box. The installer who was average at best said he would call us Monday to get proper box. NO ONE called.
We called DirecTV, no apology or we will get the tech right out there. They sent us a box. Make sure it was convenient for them! We received it today, Thursday. I had to take the time to install it after a long day. Went to connect the internet, it doesn't work. We call them, they can't send someone till next week. ABSOLUTELY RIPPED OFF AND LIED TO. Welcome to the AT&T family I guess. I will try to cancel my service and go back to Hulu and Roku.
PRESCOTT, ARIZONA -- My bill just increased by $30.00 this month, although I was assured and was paying more than when I first signed up. I was also told I would be able to receive more credits when some of my credits fell off!. However one looks at this I have ended up paying so much more than I was originally told I would.
After spending one hour on the phone today and finally speaking with the Retention department. I was told there was nothing he could do and to call next month!! This is not acceptable. Paying $1200.00 dollars a year to watch only five channels in the Extra package is ridiculous. I would have never agreed to sign up. This is not good customer service or good business practice or customer retention to gouge customers when you tie them to a contract. This is by far the worst company ever. Stay away from them.