DirecTV Review

GREENWOOD VILLAGE, COLORADO -- Poor installation, installed satellite on deck railing and caused $500 worth of damage, first installation agent told us he could not install in a room which already had a previous cable running, installed the dish on top of the patio against HOA regulations, hence a second agent and another day off of work for myself. Returning to move the dish to a proper place, he stated himself the first installation man was lazy, he also did not know how to connect the room which already had a cord, hence a 3rd installation agent who was accompanied by a "DirecTV" representative, yet another day of work, the installation in the previous wired room was a breeze for this man.

However the representative from DIRECTV "Gerardo" who I foolishly let into my home made many false promises including a lessened bill, which was actually a much greater bill. I'm just grateful I didn't let him smooth talk me into changing my cell phone service as I would never ever go with AT&T now. Currently I've been hold for 36 minutes. The original price was $104, yet our bill came to $208, I will never use ATT, DirecTV or CenturyLink again, Xfinity is the only way to go.

SAN ANTONIO, TEXAS -- We have been with DirecTV since 2012. The equipment started having glitches and they send someone out who speaks no English! They switch out the equipment and in broken English he tells me to sign for the new equipment. We are still having the same problems and I call in to complain. They say I am on a new contract because I sign some iPhone which I was lied to about what I was signing!

DirecTV is a scam to take your money! Now they want to a cancellation fee for equipment that doesn't work and for a contract that I was lied to and conned into signing! This absolute **!!! DirecTV should be wiped off the face of the earth. If you enjoy getting ** up the **, then DirecTV is for you! If like have your show disappear and not recorded after you program it to record. Then this ** company is for you! I would give them a negative rating if the website would allow me! I hope DirecTV gets its ** kicked by AT&T or Dish TV. I will never tell anyone anything good about this crappy company! Eat ** and die DirecTV!!!

LIMON, COLORADO -- Problems from the start! Stuck in two year contract. Two months ago, another satellite came by knocking. I took the deal. I cancelled my DirecTV. I was told there would be a $120.00 early termination fee. Whatever, bill me. I was told there was a $45.00 credit as well. I paid my bill in June $171 and some change. When I received the last bill it was for $35.43. I thought, "Bonus!" Then I get 2 additional emails "friendly reminder" to pay balance of $76.85. I call and no one can tell me where my $35.43 payment went, and I can dispute it with my bank.

My bank did not take the money, DIRECTV did! Then I start getting collection calls. I call today and the girl in collections tells me that even if DirecTV could find the $35.43 I would be in collections for the remainder. I was pissed! I HAVE NEVER PAID LATE! In two years, you would think that as a customer you would like to have back, you would take better care. They have no problem asking me if I want to re-connect my service. Bahahaha. And because DirecTV still runs this way even after AT&T bought it, I will be leaving AT&T as well!

STATEN ISLAND, NEW YORK -- Whenever it starts to rain outside or there are big clouds coming by the TVs start to not work until the storm or clouds pass by and that might be a few hours and there's nothing you can do about it which sucks

TUCSON, ARIZONA -- I have been a DirecTV customer for the past 20 years. Before they were taken over by AT&T. DirecTV has the best customer service, quick to respond to issues, knowledgeable representatives and solid web support. After AT&T took over that has all changed. They has outsource customer service to overseas with individuals that speak English as a second language. Very slow response times. Representative are unable to help with issue and will eventually forward your call on. This process can last 25 to 45 minutes. I don't know if DISH is any better but I am getting ready to switch service.

TEXAS -- I have an existing AT&T account for internet. I also have a separate AT&T account for five cell phones, and services at other homes. I do approximately $500 per month of business with AT&T and DTV on my other accounts and homes.

One day recently, an AT&T salesman knocked on my door. My son answered. The man said that they were updating the internet lines in the neighborhood, and since they were in the neighborhood and my house was already wired, that they could add DirecTV to my internet for free. They told my son that the price for combined internet and TV would be the same as what I am paying now for internet ($40/month plus tax) and that after two years the price would go up by only $10 to $50/month.

My son called me (I was out of town). He explained the deal and I told him that it did not sound right. He put the AT&T man on the phone (who was standing there listening to our conversation). He said, “I know that you are skeptical,” but he assured me that it was exactly as my son explained it. He then repeated the deal to me: $40/month for combined internet and TV, the same as I am paying now, price locked in for two years, then it goes up to $50 per month. I asked again and he explained that there were no other hidden costs. I understood this to be the internet-version of DirecTV, which I had seen advertised, and that it would be added to my existing AT&T internet account. I agreed over the phone to the $40 per month deal for combined internet and TV. I verbally agreed to this and only this and nothing else. I did not sign any contract, nor did I consent for my son to sign any contact on my behalf.

Unknown to me, the man installed a Direct TV satellite dish and a converter box, opened a new DirecTV account, and signed me up for an expensive plan with a 2-year commitment. I was unaware of this until a bill arrived two weeks later. This was a new bill separate from my existing internet account, billing me $82.93 just for the TV, and with substantial price increases triggered at 3 months and 12 months. I did not agree to this and did not authorize this.

The next day, I called the AT&T customer service number, spent 2 hours on the phone and spoke to four different people: 2 customer service reps, an account retention specialist, and the account retention specialist's supervisor. I got no satisfaction. I was told that I had a 2-year commitment and if I cancelled there would be a $480 cancellation fee. They refused to waive the fee because “there is a signed contact,” which was apparently signed by my son (the AT&T salesman did not leave us with a copy, and if he sent an email he did not send it to me the account holder).

I immediately canceled the service anyway. I also stated my objections, which I repeat here 1) I did not sign a contact, 2) I did not authorize my son or anyone else to sign a contract on my behalf, 3) I did not under any circumstances agree to the equipment or service that was installed, 4) the salesman blatantly lied to us and committed fraud upon us. For these reasons, I requested that this be immediately rectified via cancellation of the account with no cost to me. In spite of this, they refused to waive the cancellation fee, and indicated there would be additional fees if I did not uninstall the equipment myself and return it.

Although I have never seen the alleged contract, I know that it is legally invalid, since my name is on the account, and my signature is not on the contract. A contract where the name of the contracted parties does not match the name of the signatories will not stand up in any court of law.

This is a clear case of fraud committed by a representative of DirecTV and AT&T. As a long-time customer, I am deeply disappointed if AT&T and DTV think it is alright to have this kind of unethical sales person represent their company. Therefore, I am reporting this fraud to the appropriate authorities. I am also reporting my experience on all available social media, in hopes that other potential customers may avoid this unethical company.

HOWELL, NEW JERSEY -- Without going into all the details. We had wasted hours on the phone and got nowhere. They refused to remove the satellite dish from our roof and said it is now considered a permanent structure and not their responsibility. So, in order to move, our buyer wanted it removed, so we had to hire someone. They also needed to repair the roof as there was damage. The company is not upfront about this. I would never recommend DirecTV to anyone and will tell people to stay away from this company.

NORTH LITTLE ROCK, ARKANSAS -- Had been with DirecTV for a while. The service was ok then they said I had been with the company for years and never had an upgrade so I did the free upgrade and that where my trouble begin. The DVR they put in was old and had been in repair because it had it on the back. The tech put it in and left after a week or so the thing started going out no shows (husband was disable at the time). I called. They sent tech out about 2 days later. He suppose to have fixed the problem. He stayed about 25 to 30 minutes and got it to show. Next day same thing happen. Called again all this time still paying my bill.

Well after 2 or 3 tech couldn't fix the problem they sent out what they call their pro tech. He came out and the first thing he said was that the receiver was bad so he call and told DirecTV (I had been paying equipment insurance all this time). They told him to just fix it best as he could. I call and ask why they won't sent another receiver. They said there was no need. The tech would have us back up and going. He got it somewhat working and left it didn't last the say.

I called DirecTV and told them I was not going to pay another bill until they give me and better receiver or the old one back. They cut services off and ask for their equipment back. I boxed it up. Sent it back. And that was back before 2005 and they still sending me a bill from collection company for 211 dollars for a month and something bill. You always pay a month in advance. Trying to figure out how I owe that much. Wasn't under a contract. The contract had expired years before this happen and I was just on month to month service back then. Just got another letter from them last week.

VIRGINIA -- The worst service I ever receive. They told me someone would be at my home between 8 am to noon. No call. No show. NOTHING. Unbelievable. I had to reach out throughout the day if someone coming to install. Poor service. Not true to their word. Didn't feel value as a customer even when escalated to a manager.

MY DORA, FLORIDA -- We recently changed to DirecTV. What a disappointment. We have no premium channels because we wanted to keep the price down but no problem we click on the free movies and guess what they're only free if you buy them. What a bunch of bull!!!