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DIRECTV - Page 3

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1.3 out of 5, based on 374 ratings and
844 reviews & complaints.
Don't settle for cable! You should have a TV experience that you can trust. Enjoy every game with Sunday Ticket, watch hit movies and shows anywhere, and change the way you watch TV. DirecTV provides the greatest digital television experience for over 37 million customers daily. Our goal is to provide the most reliable, trusted customer service for your digital television service needs. We are rated #1 for a reason. Call today to ask about the packages we have to offer!
Company Profile
DIRECTV
P O Box 915
El Segundo, CA 90245-0915
310-535-5000 (ph)
www.directv.com
Product/Services
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Awful, They Gave Me False Information and Return. I Had to Pay More
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I had called and asked for an extension date, because I had started a new job and wasn't receiving a pay check for a while. They gave me a date to pay by and I paid by that date. I was told once I paid it to call back and they would reduce my bill to 56 dollars a month. I called back after I had gotten confirmation that my payment was received and they said that I owed double what I had paid and that my services were being disconnected until I paid it all in full. They transferred me to 4 different people and no one was willing to help me but said they would send me a cancellation package. I had been a customer for 7 years and they threw me out like I was nothing!

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Broken Promises
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WI -- Signed up for DirecTV 7 years ago. No service because of rain or snow. I stayed a loyal customer thru it all even when others dropped them and moved on after their promos and price spikes. I paid for their premium overpriced service long enough now. They have no appreciation towards loyal members!

I called to cancel services a month ago but was talked into a promo of getting my bill cut in half, free showtime and a $100 Visa gift card if I stayed. I figured I couldn't go wrong and to give them another try. Nope, full of BS again, just like when I originally signed up and they jacked up my bill after a year.

Called them today, a month after the promise, and it looks like they forgot. No one sent email verification for gift card, didn't turn on Showtime, and now it's too late to sign me up for the promo of $60 off my bill for a yr. They offered me $30 off for 3 months instead! Sorry but I canceled immediately. I just don't understand with all the streaming TV and free stuff online nowadays that they would not offer a loyal long time customer what they promised. Dropped thousands over the yrs and treated me like unwelcomed guests.

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Promises/Lies and Charges
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ELK RIVER, MINNESOTA -- PROMISES:

  1. Salesperson indicated activation fee would be waived.
  2. Salesperson indicated premium channels would be added for three months free of charge.
  3. Salesperson indicated a $200.00 gift card would be sent with subscription.
  4. Salesperson failed to mention the additional fees after 12 months of a 24 month contract.
  5. Service Technician indicated the cable where the TV was to be connected was dead. Charged me $40.00 cash to poke a hole in my wall and install another cable.

REALITY:

  1. I receive a bill with the activation fee included. Contacted the online chat service representative and after 30 minutes she gave me another separate 800 number to call so they could "listen to the recorded conversation."
  2. Premium Channels were NOT included and I had to spend 45 minutes on chat to get them added.
  3. I got the bill immediately but no gift card. The chat service tech said I had to go online to a my rewards website to claim it... salesperson didn't mention that.
  4. I guess the additional fees are my fault for not asking enough questions.
  5. The technician said the charge for running a new cable was for "his labor" and gave me a discount for cash and didn't offer me a receipt... again probably my fault for not asking.

I have come to expect pretty lousy service and crazy fees from any cable or satellite provider, but this from a company who spends millions bragging about JD Powers superior ratings for their service... makes me wonder about JD Powers.

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Worst Ever Since AT&T Merger
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GEORGIA -- Was a loyal customer for over 3 years UNTIL MERGER! Worst mistake DirecTV ever did. After having bills around $85 for both TV and internet, our bill doubled. Called to get it lower since it was now over $170 and they came back with $20 discount. Long story short, I canceled and went back to cable in mid Nov. One company under merger but yet one side cannot see the other bills or information.

I have credit on TV but owe over $100 for internet. Huh? I got 1 combined bill and sent in 1 check for payment of both. This was the worst move DirecTV made. Very shady business concept and lies lies lies. DirecTV said $120 refund but then internet said oh but you owe us $110 of that refund. Stay away!!! Horrible service too. Rain, wind, snow fade, slow internet.

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Once a Loyal Customer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- I have been a customer for 10 yrs to DirecTV and I was victim of Hurricane Harvey and I was living in a shelter after the storm. I contacted the company to ensure I can keep the service and was told they would suspend my account for 6 months until I settle and get back in order. Long story short I received an email saying that my account was closed and about to go into collections. When I originally contacted them after Harvey I explained that protecting my credit was my main concern and they assured me it would be.

Now all of a sudden it's different. I will never go back to them if it were the only company that's available for my family and I to watch television. I'd go without before I go back to them. Ten years of loyalty and now they're not receiving my money then it's whatever. I'm done. I've been with Comcast as of late and at least any problems for the smallest thing I'm treated as top priority and issues are taken care of in minutes.

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Bad Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOBILE, ALABAMA -- I have always been able to record the shows I want to watch later until 2 weeks ago, then poof unable to do this feature anymore. I called the technical support team and was told to unplug from the power source several times. When this did not work, I was told that a technician could come out for 99.00 or I could purchase a protection plan and pay a monthly fee. DirecTV does nothing but increase their prices, does not provide adequate technical support and over charges on all their packages. Each year you can expect to see a rate increase for poor service and poor quality.

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Don't Ever Use DirecTV
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Rating: 1/51

SPARKS, NEVADA -- The biggest regret EVER. We got sucked in using DirecTV service through their Costco promotion center. The whole experience has been nothing but nightmares for us. From technician, customer service, billing... all of it. Nobody know what they're doing. If press harder, they'll tell you the mess is because the merger between AT&T and DirecTV. Aside from their poor administration/management, the TV signals frequently gets hiccups or just froze. Internet connections gets lost. When call for assistance, they tell you "We'll send a technician to check it out, but it would cost $99". I want to tell everyone, "DIRECTV ** SUCKS"!

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Liars Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH CAROLINA -- We signed with DirecTV at Walmart. The representative told oops sold us a line of BS. I didn't catch it till I got home. From start I explicitly said no bundle but I signed it and didn't catch months 1 thru 12. 62.47 months 13 thru 24. Same with bundle he wrote in very small print.

First bill ok second bill charged twice for free month free movie package. They credited one of the 53 dollar charge but not the second. Finally got some foreign hard to understand representative who said he credited the other 53. Asked him what my bill is now 78 plus tax. I told him repeatedly I needed to know what to pay. He said I had to pay the large one. I said I don't owe that. After about 15 min of going back and forth he finally gave me total to pay.

Now see what happens next bill. Really curious to see month 13. Worst and I Mean worst mistake of my life. Run as fast as you can and if I'm ever in Walmart and they're selling it I will interrupt every conversation to let these people know they need to run run run.

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DirecTV Operates Like Criminal Organization
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WILLIAMS, ARIZONA -- When ordering service I explained to the rep, I'm recently retired and on a fixed income cost is important consideration. I was told to expect my first bill in 3 to 5 days in the amount of $71.99. When the installer arrived he used a different DVR than I ordered. He told me there was no equipment charge but I would incur a $10 per month programming charge. When my first bill arrived it was for $307.42. I assumed a simple mistake. DirecTV customer service reps said charges were appropriate and it "really doesn't matter" what I was told. DEAD END! Television service i.e. picture good. Customer service I would characterize as lacking integrity and ethics.

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Misleading and Hidden Fees
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Rating: 1/51

CA, CALIFORNIA -- I walked into AT&T to add my daughter's cell phone line to mine. The AT&T agent talked us into adding DIRECTV for only $29.00 a month with a $35.00 installation fee. When we received our DIRECTV bill, It was $179.00. I was never told that they would charge me $99 for the DIRECTV box. I called DIRECTV and they didn't have a answer for me. Due to the principle of it all, I wanted to cancel my service and not give them my business. I did call to cancel. Two days later I called to not cancel the service as they were going to charge me over $600.00 with fees.

The representative at DIRECTV told me I would not be able to have the same promotion as that promotion expired. I was even more upset and told her to cancel my service. This company is a joke. I have been sharing my experience with social media and friends as much as I can. No one else should experience what I did. Someone should investigate this company, maybe they will soon.

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