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DIRECTV - Page 3

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1.3 out of 5, based on 230 ratings and
701 reviews & complaints.
(855) 982-1051
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Don't settle for cable! You should have a TV experience that you can trust. Enjoy every game with Sunday Ticket, watch hit movies and shows anywhere, and change the way you watch TV. DirecTV provides the greatest digital television experience for over 37 million customers daily. Our goal is to provide the most reliable, trusted customer service for your digital television service needs. We are rated #1 for a reason. Call today to ask about the packages we have to offer!
Company Profile
DIRECTV
P O Box 915
El Segundo, CA 90245-0915
310-535-5000 (ph)
www.directv.com
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Price Keeps Going Up, Rip Off!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OMAHA, NEBRASKA -- Signed up for service in October 2015. Got the choice plan for $60.00 a month for the first year. Asked them what it would go to the second year and they said it would be $90.00. I was concerned about the monthly cost going up $30.00 a month but they said, "No worries, just call in at the beginning of the second year and we'll give you a reduced rate." I had DIRECTV from 2007-2012 and they had always done it before, so I had no reason to not believe them.

Second year of contract started and I called in and they said "no, nothing we can do, who told you that?" I told them when I signed up they told me they would and they did from 2007-2012 when I was a customer. They said, "Sorry, no deals." Then I cancelled the protection plan to lower my bill. The next bill they charged me a $10.00 cancellation fee for cancelling the protection plan. Total scam job!!!

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Anti-Consumer Business Model
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENTUCKY -- I downgraded my DirecTV programming from the Entertainment Package to the Family Package when the former jumped from $45 to $66 a month when the "discount" I negotiated last year expired. The Entertainment Package, without any input from me, much less my consent, suddenly included channels I would never watch at a price that had increased by almost a third.

In the short term, DirecTV loses revenue because, when renewed negotiations failed to provide me with the programming I want at a price I'm willing to pay, I downgraded to its $29.95 Family Plan, preparatory to cancelling my subscription after purchasing a new TV that will allow me to easily receive broadcasts via antenna and to stream programming through a service like Hulu.

DirecTV's business model is patently anti-consumer, and it points to other similarly rapacious providers of similar telecommunications services to justify its complete disregard of its subscribers' needs. DirecTV Fourth Quarter Revenue Growth for 2014 of 4% drove its full-year revenue up 5% to $33.3 billion. DirecTV chief Michael White earned nearly $12.4 million in 2013, the last year for which I could find such data. Yet DirecTV treats its subscribers the way spiders treat insects caught in their webs, which is deplorable.

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Over Charging and Taking Money From Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALICE, TEXAS -- Suspended acc. because balance owed in August 2015. They took 274.00 out of my acc. to pay that bill. In October received bill with more charges 109.13, should be 74.00 as contract stated. I called, talked to supervisor. She was going to take care of it. I asked for boxes to send equipment back. "Yes ma'am. I'm so sorry." At the end of October they took 356.56, every cent out of my card - would get it back when they got equip. They got their equip. But will overturn money, said early cancellation. I told her that they broke agreement because my bill started out at 74.00 then started charging me 109.13, had a small package no extras.

Called again on 11-12-15, said I still owed 100.00 and change. So going to call Better Business to what to do. She said I gave them the right to chg. my card when signed up for service. They never took out before. I always called in my payments. They will rip you off. Sorry service!

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Lie to the Customer About Packages Prices
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Rating: 1/51

FAYETTEVILLE, NORTH CAROLINA -- Is unfair to the customer - call the customer service for ask about prices and set a service. Ask 1000 question about payment and how the plans/packages work and customer service - HIDE AND DON'T TELL THE TRUE. If a package is $19.90 a month, is just $19.90 a month will pay, not $52.90 because customer service lied to me!!! Not extra charges for plans that I don't have - has told by the day one that I had called customer service that my package would be $19.90 a month and ONE TIME $19.90 FOR EQUIPMENT. NOW I HAVE $52.25 AGAIN FOR PAY. LIARS... Be respectful to the people and don't lie to them.

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Ripped Off and Lied To
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Rating: 1/51

BEDFORD, NEW HAMPSHIRE -- On Thursday we called to get DirecTV to watch the Patriots. We asked if we sign up right now can we watch the game tonight. They said "YES"... They lied, we couldn't. We asked for the manager to call us... he never did. Saturday they came to install DirecTV. They installed the wrong box. The installer who was average at best said he would call us Monday to get proper box. NO ONE called.

We called DirecTV, no apology or we will get the tech right out there. They sent us a box. Make sure it was convenient for them! We received it today, Thursday. I had to take the time to install it after a long day. Went to connect the internet, it doesn't work. We call them, they can't send someone till next week. ABSOLUTELY RIPPED OFF AND LIED TO. Welcome to the AT&T family I guess. I will try to cancel my service and go back to Hulu and Roku.

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Customer Price Gouging, Not What They Agreed To
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PRESCOTT, ARIZONA -- My bill just increased by $30.00 this month, although I was assured and was paying more than when I first signed up. I was also told I would be able to receive more credits when some of my credits fell off!. However one looks at this I have ended up paying so much more than I was originally told I would.

After spending one hour on the phone today and finally speaking with the Retention department. I was told there was nothing he could do and to call next month!! This is not acceptable. Paying $1200.00 dollars a year to watch only five channels in the Extra package is ridiculous. I would have never agreed to sign up. This is not good customer service or good business practice or customer retention to gouge customers when you tie them to a contract. This is by far the worst company ever. Stay away from them.

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Rip off company: Escalates monthly charge by $30 a month or face $20 a month cancellation fee.
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Rating: 1/51

MCMINNVILLE, OREGON -- I signed up for DIRECTV in October 2015 at $39.49 a month. Like a lot of other consumers I was told that I got a great deal only to be ripped off one year later. I am a senior citizen on a limited and fixed income and this $30 additional cost per month will come right out of my food and medication money. My deceased husband served 30 years in the Air Force and there is no consideration for seniors or retired veterans!! This company is greedy and deceptive. Do not allow yourself to be robbed by them as I have been.

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Thieves
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GILROY -- I noticed my bill went up almost $100 per month so I went online, pulled up statements and had to print each one to see "NFL Sunday Ticket". I called and the first billing "specialist" had to listen to my story, then put me on hold for 3 minutes only to come back and say that he had to transfer me to the "NFL Sunday ticket department". Once that happened, I was unfortunate enough to speak with "Travis". What a nasty little troll. Need I expand? I asked for a supervisor and he purposely did not put me on hold for over 5 minutes, so I finally said, "Hey Travis, are you on break?" I could hear him breathing, then all of a sudden there was music.

When Ruby came on the line, after 10 minutes of re-telling the story and being put on hold, I asked her if she was supervisor, and she said "No, I am in the billing department." **. That useless Travis transferred me back to the billing department knowing that they can do nothing.

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One Big Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- Don't waste your time. They are professional scammers. They say they are signing you up for a bundle deal with AT&T internet but really they bill you for the full amount of the bundle and then you get another bill from AT&T which is more than the bundle deal cost. Claim they waive the activation fees but once you look at your bill, you will see that they charge you an activation fee over three months.

Don't bother calling into DirecTV because they just keep you on hold and say you need to talk to AT&T and then you waste your time talking to AT&T, to be told you have to talk to the bundle department with DirecTV. By the time you get the first bill to see all this, you're outside of the free 30-day cancellation fee. Save yourself the headache. They are full of it.

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Non-functional product
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Rating: 1/51

I bought the streaming-only version of Sunday Ticket. It doesn't work. I have no trouble streaming video from any other provider, but Sunday Ticket freezes constantly. The season is half over and I've yet to watch more than a couple of minutes of continuous football. Often I'll just get a "technical difficulties" screen, and of course tech support never responds. It's a scam. They want to get money from people who don't have DirecTV, but they don't actually provide the resources to deliver the product. My wristwatch probably has more processing capability than whatever they're using to run the stream.

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