NORTH CAROLINA -- We signed with DirecTV at Walmart. The representative told oops sold us a line of BS. I didn't catch it till I got home. From start I explicitly said no bundle but I signed it and didn't catch months 1 thru 12. 62.47 months 13 thru 24. Same with bundle he wrote in very small print.
First bill ok second bill charged twice for free month free movie package. They credited one of the 53 dollar charge but not the second. Finally got some foreign hard to understand representative who said he credited the other 53. Asked him what my bill is now 78 plus tax. I told him repeatedly I needed to know what to pay. He said I had to pay the large one. I said I don't owe that. After about 15 min of going back and forth he finally gave me total to pay.
Now see what happens next bill. Really curious to see month 13. Worst and I Mean worst mistake of my life. Run as fast as you can and if I'm ever in Walmart and they're selling it I will interrupt every conversation to let these people know they need to run run run.
WILLIAMS, ARIZONA -- When ordering service I explained to the rep, I'm recently retired and on a fixed income cost is important consideration. I was told to expect my first bill in 3 to 5 days in the amount of $71.99. When the installer arrived he used a different DVR than I ordered. He told me there was no equipment charge but I would incur a $10 per month programming charge. When my first bill arrived it was for $307.42. I assumed a simple mistake. DirecTV customer service reps said charges were appropriate and it "really doesn't matter" what I was told. DEAD END! Television service i.e. picture good. Customer service I would characterize as lacking integrity and ethics.
CA, CALIFORNIA -- I walked into AT&T to add my daughter's cell phone line to mine. The AT&T agent talked us into adding DIRECTV for only $29.00 a month with a $35.00 installation fee. When we received our DIRECTV bill, It was $179.00. I was never told that they would charge me $99 for the DIRECTV box. I called DIRECTV and they didn't have a answer for me. Due to the principle of it all, I wanted to cancel my service and not give them my business. I did call to cancel. Two days later I called to not cancel the service as they were going to charge me over $600.00 with fees.
The representative at DIRECTV told me I would not be able to have the same promotion as that promotion expired. I was even more upset and told her to cancel my service. This company is a joke. I have been sharing my experience with social media and friends as much as I can. No one else should experience what I did. Someone should investigate this company, maybe they will soon.
GAINESVILLE, FLORIDA -- After dealing with overpriced Cox we decided to change to DIRECTV. Worst mistake EVER! After explaining to the "very friendly sales person" our needs basic cable and internet. They said they had the perfect plan for us. Bundle of TV and internet for $40 and a $100 down payment. We set the installment appointment and they just put Internet. What about the TV part? They didn't add it!!! Called back to them and they said that they have to have a new $200 down payment. And after 2 billing cycles they will put both accounts together. NOT HAPPY AT ALL!
After 3 hours on the phone talked with 2 supervisors and they schedule the new appointment for a Sunday. Nobody came or called!! We are now 3 weeks dealing with them and no service! They are saying (after taking the money) that there might not be signal (while all my neighbors have their service). So I might need to go back to my old provider... paying all the installation fees again and starting all over. Now they are going to come tomorrow!! This company just plays with people. Takes your money and run a circus. STAY AWAY IF YOU CAN. IT'S A SCAM WITH A WELL KNOWN NAME.
EL PASO, TEXAS -- What we ordered and what we were given were two completely different things. They promised over the course of 4 months that "it will be fixed tomorrow". They told us they would send our rewards cards and told us they would send our equipment! What empty ** promises! Nothing changed.
We kept our end of the contract by paying them every dime they asked for and in return, they screwed us over with crap service, half-assed work and a giant $450 cancellation fee. (Worth it to us at this point because the lack of service we have received.) Apparently "nobody could help us" because "nobody took notes on our account of our calls." Thanks for wasting our time and money. It's too bad people will continue to sign up with you!
CORAL SPRINGS, FLORIDA -- I became a customer of DirecTV because they said my contract would never change. This lasted about 1 yr. of a 2 yr contract. After that my bill began to change monthly. They would add prime channels without me asking, then double my bill. They then tried to charge me extra for the NFL package which was supposed to be free for 2 yrs. I then moved so I had to cancel DirecTV services because my new place would not allow a dish. I had to pay an early termination fee. The final straw was that DirecTV said they are not responsible for removing the dish. It was my responsibility. If you are thinking about a contract with DirecTV, run!!!
EL SEGUNDO, CALIFORNIA -- Do Not sign up for DirecTV. The Reps that have assisted us are rude, unprofessional and disrespectful. The service at our house is in my daughter's name. She ordered cable for us (her parents) in her name because she wanted us to watch TV more. We did not have cable at home for years (Cable was a present from our only child). I am disabled and I'm home a lot due to my disability. My husband has cancer. I have spine issues and mobility issues permanently.
My daughter and I have been trying to contact DirecTV for 4 days to get boxes to return the DVR's, receivers and remote controls. We are moving and at the new home I already have Comcast in my name. I'm trying to send back this equipment to DirecTV and get a final bill so that I can pay it my daughter's credit isn't affected. She keeps encountering very rude customer service reps. I have heard the calls via speaker phone. She has advised the reps in my presence she has a father on life support and a disabled mom.
DirecTV has very rude and unprofessional Customer Service Reps. They could care less. I filed a complaint with the FCC but wanted to try and reach out to warn other consumers as well. Please save yourself the time, money and energy. Do not select DirecTV as your cable provider. I believe this company needs to be investigated.
Long-time customer (14+ years), pains me to see what happened to this once great company since AT&T took over. Called them 6 months ago to switch to a lower plan, wasn't worth the $175/month I was paying and told them I needed it to be closer to $65. No problem, they made the changes... but then I find out that was only a 6-month promotion, bill jumped by 70% at month 7. When I called to see what they could do, basic response was, "Thanks for your 14 years of service... but no, sorry, no more discounts for you."
When I went ahead and canceled, they told me I would have to pay an extra $80 for "early termination". What?? I've been a customer since 2004, there's no contract. "Oh, but there is, when you switched to the lower plan, you agreed to a new 1-year contract." No I did not, where's the copy of my signed contract? Doesn't matter... They don't have what doesn't exist, still charging me. Disgusting. Nice customer service. I'm sure some people who left them have eventually returned. By charging me an $80 exit fee, they have guaranteed I won't be one of those people coming back.
SALT LAKE CITY -- Phoned customer service and spoke to MAX. (Woman). Had already made a payment thru my bank, but because it was a long weekend, I noted that payment would only go thru five days later, so I phoned to inform DirecTV what my dilemma was. Max was completely unsympathetic and just put the phone down. This is not the first time I have had the worst possible service from this company. I have NEVER had a good outcome from the customer service! You would think once you are a customer they will work hard to keep you but once you are in a contract there is no way to get out. THE MOST SHOCKING CUSTOMER SERVICE IN THE COUNTRY!
I've bounced back and forth between DirecTV and Dish over the years, never really happy with either and switching when their customer service (or actually, lack of) pushed me too far. I've had many frustrations with DirecTV over the last few years, so I finally called to find out if my contract had expired so I could try Dish again. WOW! What a difference this customer service experience was.
When the girl from another country (who was very sweet) couldn't help, she immediately transferred me to someone actually in the US in their brand-new Loyalty Department. She started with, "what don't you like about your DirecTV experience?" and addressed every issue one at a time. I even got a monthly discount for a year WITHOUT having to start a new contract. My opinion of them has changed completely, and I would now wholeheartedly recommend DirecTV! :-)