Discount Tire Consumer Reviews - Page 2

BELLINGHAM, WASHINGTON -- I just had yet another tire replaced at Discount Tire, and had more awesome service as always. Some schmuck had thrown a beer bottle in the road the day before, and my reaction time between seeing said bottle and swerving was unfortunately too long. So I put the donut on and went to Discount Tire after work.

I was a bit worried at first. It was nearing the end of the day, they were busy, and I was severely sleep deprived at the time and had been having a generally crappy day up to that point. Before I even got up to the desk, though, one of the guys from the shop took my wounded tire from me and took it to get it tested. I was glad I didn't have to lug the dirty thing all the way up there.

The tire test took just a few minutes. My tire needed replaced. I had the free replacement certificate on it, so it only cost me $10 to replace, and that cost was just to put the free replacement certificate on the new tire. (This is the third time I have taken advantage of that certificate. It has more than paid for itself!) They also rotated my tires. Even though it seemed pretty busy, they were well-staffed, and I was on my way within half an hour.

The staff is always incredibly friendly, not to mention pretty good looking as well. The store floor is always clean. They also have an absolutely awesome espresso machine that does espresso, lattes, cappuccinos, mochas... I wish I had one at home! Price-wise, they are usually the best as well, and if they don't have the tire you want in stock, they will call around EVERYWHERE to find it. (I once watched one of them call around for over half an hour... he finally found the tire desired halfway across the country. I'm not sure what sort of tire that was that made it hard to find; they've always had tires for my car in stock.)

In short, these guys are the absolute best. They can take a crappy situation (flat tire) and make it a much more pleasant one. Once you can get your car there, they'll take care of you and brighten your day! I will never take my car anywhere else.

HOBBS, NEW MEXICO -- OK here we go. First off I would like to say that the tire prices were the best in town and the initial Customer Service was excellent. Tires were mounted & balanced. As the tech was backing from the stall I noticed there was a wheel stud missing (big plate glass window right next to the stall in the waiting room to allow viewing of shop).

I informed him about the stud. We checked it and found out the stud had been pushed in. He told me to take it to a nearby mechanic and they (Discount Tire) would cover it. The previous customer was also directed to the mechanic because they had broken one of his studs. I get the stud replaced and the secretary said she called Discount Tire and they said they were not going to cover it.

On the phone with three different people from Discount Tire including the one that said they would cover it. Apparently his boss overrode his authority and said they weren't going to cover it. His boss said that they didn't do it. I was never told that the stud was pushed in and just happened to be looking when they were backing out my car. What if this would've caused an accident?

One tech removed 5 studs, another only put 4 on. That would've immediately raised a red flag in my eyes and I would've questioned the other tech to see if there were in fact five studs. The amount of studs and placement are designed that way for a purpose and the weight of the car is taken into account. If you have one missing stud that puts stress on the remaining studs and can potentially lead to the rest failing. The manager at Discount Tire said they would cover half of the cost.

Problem #2: The only form of payment I had was an American Express card, well the mechanic doesn't accept American Express. So I call Discount Tire back and tell them so they tell me that they will pay for it and I can come up there and pay them the other half. Needless to say I did not follow through with that agreement and phoned them and informed them that I was not. I have just emailed Discount Tire and am awaiting a response.

JACKSONVILLE, FLORIDA -- I purchased 6 new tires for my 1 ton pickup. After driving the truck it started getting a vibration. I Took it back to the discount store I purchased the tires from (I also purchased their road hazard insurance plan). When they started to take my front tires off they seen that you could take the lug nuts off with your fingers. They were so loose. Driving with the lugs loose damaged the rims, lug bolts and nuts. They refused to replace the damaged parts even after Ford said that they not Torquing the lug nuts properly and leaving them too loose is what damaged them.

I am very lucky. God must have been watching over me and my family. If the rim had broken (Which is very possible) we could have been killed but Discount Tire couldn't care less. I am an Elder in my Church and Discount tire treated me like I was trying to rip them off. I just spent over a Thousand Dollars with them for these tires and the road hazard insurance. All I wanted was for them to replace the damaged to my truck. I guess some day we will all be judged for our actions and I hope god has mercy on the people at Discount Tire.

ROCHESTER HILLS, MICHIGAN -- My sister in-law went to this store for a slow leak. All she wanted is for them to re-seal the tire. The employee name was **. He told her they do not seal rims anymore. That's fine but he would not take tire off and clean the rim and put tire back on. That's all it needed.

He told her she needs to replace all rims and that the STOCK rims she had were the best Chrysler had... Lucky she called because he had her talked into paying 500.00 for new rims. He was rude and really tried to con a woman that was by herself. She went to other tire store and gee... it was 15.00 to clean the rim for her. Hasn't had a problem since. BIG CON AND RIP-OFF ARTISTS.

CENTENNIAL, COLORADO -- I've been going to Discount Tire for years for my tires. They are always so friendly and a lot of their services are free. I was getting ready to go on a long road trip and wanted to see if I needed to rotate my tires. I went in during my lunch break and was in and out in a few minutes. The friendly young man walked around and inspected each tire. He determined that I didn't need to rotate my tires yet.

I've gone in for puncture fixes, rotations, and new tires. Always, the staff there is friendly, informative, and quick. I will continue going there for my tires. Thank you Discount Tire guys for making a not so fun task a little more pleasant.

HUNTINGTON BEACH, CALIFORNIA -- Bought 4 new tires for my sons' car in July 2010 at Discount Tire and received a $100 rebate check from Discount Tire on August 27,2010. Deposited check in my checking account on October 4,2010. Checked stated it would be voided 90 days after issue. Since it was issued on 8-27-10 and I deposited it on 10-4-10 and was "cashed" within the 90 day period everything should have been OK.

Well, on December 23,2010 I received noticed that the check "bounced" or was not honored by Discount Tire and I was charged by my bank a $15 service charge for a "bounced" check. No $100 rebate as promised by Discount Tire and $15 dollar service charge from my bank. Will never and I mean never do business with them again!

RALEIGH, NORTH CAROLINA -- I have been a loyal customer of Discount Tires in the Raleigh, NC area for years. That all changed this week when I found that I had a nail in the sidewall of one tire. I called the local store and they happily had two tires ready for install in a couple of hours at a reasonable price.

The problem began when the salesperson told me that since my car had the 4Matic system and my older tires were a little more than 2/32nds different that the new tires, that if I drove it off the lot I would be doing serious harm to the differential. He even went to far as to have me sign a release that he had warned me that to only remedy is two purchase two more tires. I call the Mercedes service department and was informed that I ran no such risk and they had never heard anyone make that kind of claim. I can only infer that this was a sales person trying to take advantage of me. CALL YOUR DEALERSHIP IF YOU HAVE ANY QUESTIONS!

TROY, MICHIGAN -- Buyers beware. I called the discount tire in troy and was quoted a tire price on a Kelly tire of 59.00 dollars and made a appointment to come in to the store. When I got to the store the actual price was closer to 80.00 dollars and when they went to install the tire it wasn't a Kelly tire but some cheap tire they said was a Kelly even though it didn't say Kelly anywhere on the tire.

When I questioned the sales person about this he talked down to me like I was just a stupid woman. When I pressed him further he admitted that the tire was not an actual Kelly brand tire but said he was told to represent this tire as a Kelly by his management. I canceled my order and left the store and vowed never to purchase anything from this company and to warn others of this shady practice of this company.

LEON VALLEY, TEXAS -- 2 weeks ago, came in as tire pressure light was on. They looked at the age of my tires and said I needed new tires. ($ sales job $). I purchased the tires and 20 miles later the sensor is on again. I go back and now I'm told they will check the tire that has less air of the 3. Shouldn't they have done that 2 weeks ago? Oh no, not on that Saturday, that was $ sale $ day, not customer service day.

ROCHESTER HILLS, MICHIGAN -- Went in for a free tire pressure check, they tell me that they found metal shards in both my back tires. I ask to see these shards, they REFUSE to show me! They instead show me my two flat back tires! VERY SNEAKY! They punctured both my tires so I would have to buy TWO new tires! VERY RUDE and ARROGANT staff! DESPICABLE SERVICE!