ROCHESTER HILLS, MICHIGAN -- My sister in-law went to this store for a slow leak. All she wanted is for them to re-seal the tire. The employee name was **. He told her they do not seal rims anymore. That's fine but he would not take tire off and clean the rim and put tire back on. That's all it needed.
He told her she needs to replace all rims and that the STOCK rims she had were the best Chrysler had... Lucky she called because he had her talked into paying 500.00 for new rims. He was rude and really tried to con a woman that was by herself. She went to other tire store and gee... it was 15.00 to clean the rim for her. Hasn't had a problem since. BIG CON AND RIP-OFF ARTISTS.
CENTENNIAL, COLORADO -- I've been going to Discount Tire for years for my tires. They are always so friendly and a lot of their services are free. I was getting ready to go on a long road trip and wanted to see if I needed to rotate my tires. I went in during my lunch break and was in and out in a few minutes. The friendly young man walked around and inspected each tire. He determined that I didn't need to rotate my tires yet.
I've gone in for puncture fixes, rotations, and new tires. Always, the staff there is friendly, informative, and quick. I will continue going there for my tires. Thank you Discount Tire guys for making a not so fun task a little more pleasant.
HUNTINGTON BEACH, CALIFORNIA -- Bought 4 new tires for my sons' car in July 2010 at Discount Tire and received a $100 rebate check from Discount Tire on August 27,2010. Deposited check in my checking account on October 4,2010. Checked stated it would be voided 90 days after issue. Since it was issued on 8-27-10 and I deposited it on 10-4-10 and was "cashed" within the 90 day period everything should have been OK.
Well, on December 23,2010 I received noticed that the check "bounced" or was not honored by Discount Tire and I was charged by my bank a $15 service charge for a "bounced" check. No $100 rebate as promised by Discount Tire and $15 dollar service charge from my bank. Will never and I mean never do business with them again!
RALEIGH, NORTH CAROLINA -- I have been a loyal customer of Discount Tires in the Raleigh, NC area for years. That all changed this week when I found that I had a nail in the sidewall of one tire. I called the local store and they happily had two tires ready for install in a couple of hours at a reasonable price.
The problem began when the salesperson told me that since my car had the 4Matic system and my older tires were a little more than 2/32nds different that the new tires, that if I drove it off the lot I would be doing serious harm to the differential. He even went to far as to have me sign a release that he had warned me that to only remedy is two purchase two more tires. I call the Mercedes service department and was informed that I ran no such risk and they had never heard anyone make that kind of claim. I can only infer that this was a sales person trying to take advantage of me. CALL YOUR DEALERSHIP IF YOU HAVE ANY QUESTIONS!
LEON VALLEY, TEXAS -- 2 weeks ago, came in as tire pressure light was on. They looked at the age of my tires and said I needed new tires. ($ sales job $). I purchased the tires and 20 miles later the sensor is on again. I go back and now I'm told they will check the tire that has less air of the 3. Shouldn't they have done that 2 weeks ago? Oh no, not on that Saturday, that was $ sale $ day, not customer service day.
ROCHESTER HILLS, MICHIGAN -- Went in for a free tire pressure check, they tell me that they found metal shards in both my back tires. I ask to see these shards, they REFUSE to show me! They instead show me my two flat back tires! VERY SNEAKY! They punctured both my tires so I would have to buy TWO new tires! VERY RUDE and ARROGANT staff! DESPICABLE SERVICE!
Discount Tires, on Sunset in Hollywood. 1) Didn't know what they were doing when they evaluate my tires. 2) Changed what they were doing midway and didn't adequately inform me. 3) Sold me a damaged tire. 4) Are too expensive. 5) I would not recommend them if you were running on rims. 6) I would never go there again. 7) They don't know what they are doing.
TROY, MICHIGAN -- Buyers beware. I called the discount tire in troy and was quoted a tire price on a Kelly tire of 59.00 dollars and made a appointment to come in to the store. When I got to the store the actual price was closer to 80.00 dollars and when they went to install the tire it wasn't a Kelly tire but some cheap tire they said was a Kelly even though it didn't say Kelly anywhere on the tire.
When I questioned the sales person about this he talked down to me like I was just a stupid woman. When I pressed him further he admitted that the tire was not an actual Kelly brand tire but said he was told to represent this tire as a Kelly by his management. I canceled my order and left the store and vowed never to purchase anything from this company and to warn others of this shady practice of this company.