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Dish vs Direct Functionality / Don't Get Stung Like We Did
Posted by on
Rating: 1/51
PLAINFIELD, ILLINOIS -- Guys clearly the folks at Dish have a woman or some young child with little thin office fingers testing and approving their equipment. Real men will find their remote nearly impossible to live with. The buttons are in too small, in the wrong place, and to run the volume up or down I need two hands because it requires you to repeatedly push a tiny shrouded button to make any meaningful change. Trust me don't do it unless you have tiny little girl hands.

We switched from Direct TV to Dish Network because we wanted programming carried by Dish which is not available on Direct TV ( The Blaze ). However we discovered that the equipment provided by Dish is substandard and has made watching TV a miserable experience. There are clearly process and personnel problems at Dish.

The first thing we noticed and the one most irritating is that the remote supplied with the Dish system requires me to use two hands to change the volume setting. Watching TV today often requires frequent attention to volume control, because the dialog is low, or background noise is present, or the commercial is 20% louder than the programming. The folks at Direct TV have clearly figured this out and addressed it with a large button properly located that when pushed moves the volume up or down until released. The folks at Dish offer 2 tiny buttons poorly positioned which have to be repeatedly pushed to make any meaningful difference. This may seem a small thing but it's enough to really change the TV experience.

I am an average sized person with skilled hands which have made me a comfortable living doing fine work for more than 20 years. But I have to hold the control in one hand and use a fingertip placed carefully and push lightly and repeatedly to change the volume because otherwise I'm hitting 3 buttons.
     
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starchy on 2013-09-03:
You do know that there are universal remotes out there right? Just go out and buy one if you are that unhappy with the remote that Dish supplied you with. Problem solved.
azRider on 2013-09-03:
Must be a new remote, because my dish remote has a large rocker key for volume. but as already stated, you can go out buy a universal remote to use that fits what you like. they cheap, just run up to Wal-Mart (or costco) and get a remote.
Know it all on 2013-09-05:
Why would he buy a universal remote then all option on the box would not work come on
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Dish Cancellation Fees and Terrible Service
Posted by on
Rating: 1/51
SARASOTA, FLORIDA -- I responded to an ad on the Internet for Dish TV. They promised a $25.00
Visa card as part of the sign up. I paid an installation fee up front and
the installer came out and was told to mount the antennae on the gable
end of the rood so as not to damage my shingles which had just been
installed new. The Direct TV antennae was still in place on the gable end
facia of my roof.

I had to leave for a prior appointment and while I was away the installer
removed the Direct antennae but instead of placing the new dish antennae
there he mounted it right in the center of my roof damaging my new shingles. When I got home my wife was very upset and said she had told
him again not to mount it there.

The damage was already done and the installer refused to do anything about it. Since the roof was already damaged, I guess there was little he could do at that point.

I had numerous calls to Direct asking them to do something about my roof.
I also told them I had not received the $25.00 Visa card that was promised.
They did not seem to care and said the authorized dealer who handled the deal was responsible. they did not provide me any information
for me to contact anyone else and simply put me off and said they could not do anything.

Finally I got upset and told them to end my service because they had not
completed their end of the contract by not sending the 25.00 Visa card and not repairing my roof. I also cancelled my credit card authorization.

This did not stop them from charging me with a $300.00 cancellation fee plus they added on sales tax of $36.00. I do not think sales tax would apply to a cancellation fee as that is not a sale of goods or services.

At this point I am seriously considering spending the money to sue them in small claims court. Please beware of this company. I am sorry I did not review all their complaints before I signed up.
     
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azRider on 2013-07-23:
I don't think your going to get very far with that. the contract clearly states that if you end service before the agreed time frame (2 years for most). you owe them the fee. as to tax, that is up to each state to control. in your state it may be they have to pay tax on a fee or on some other part of the install. Either way, reading a contract before signing is always a good idea.
BeckiB@DISH on 2013-07-25:
I understand how frustrating this is and would be happy to assist you. Please send me an email at becki.barned@dish.com. Thank you!

Becki Barned
DISH Internet Response Team
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Dishonest, Money Hungry company
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- I had moved and a friend of mines mentioned dish Network to me because the cable company I really wanted were asking for too much money to start service with them. With Dish network I paid much of nothing to start with, however a few days later I started having trouble with gaining signal on my t.vs and became a habit. I found myself on the phone with dish everyday you would have thought they were my best friend or something, it was crazy and also annoying, I had other things to besides talk to a representative all day everyday. They finally sent someone out check on the problem however the next time if I had any problems they clearly told me I would be responsible for the cost of the technician. I had never heard of such thing especially when I had no control of the terrible signal. They would never credit me for the time I lost but made sure I paid them on time otherwise my service would be interrupted. Dish is money hungry and you think they believed in 'customer is always right' unfortunately that not a belief for dish. My service had been interrupted for a week until I paid this particular balance which I couldn't until I got paid, when I received my check I called dish to restore my service only to fing out my balance had jumped up $200 more now this was within four days of my service being interrupted. I sat on the phone with dish for about two hours trying to get a explanation and of course they had all types of reasons but when I told them I could just pay $200 to terminate my service altogether and find another cable company they decided to work with me telling me to pay the balance from the day before and my next payment would due a month from then. I paid it that day only to wake up two days later and my cable was cut off, now remind you I had just made a payment two days prior and was told my next due date was almost a month from then. I called them and they basically told me they would not cut my service back on until I paid the almost $200 and would not be giving me a refund. I felt used and the joke was on me because they knew this would happen the whole time when they kindly accepted my payment however they me under the impression that my next payment wasn't due until a month from then. They were very dishonest with me and that day I lost all trust I had with them, had I known they was only giving me 24hours to make a payment of the remaining balance I never would have made the payment they agreed with me on until maybe I had enough altogether or I could have just switched cable companies. After all that dish has put me though within the past year I have absolutely nothing positive to say about the dishonest, untrusted, money hungry company and I would never refer anyone to them again.
     
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CheriT @ DISH Network on 2013-07-09:
Hi, my name is Cheri Torres and I work on the Social Media Team at DISH. I came across your post and wanted to help! Can you please send me an email at Cheri.Torres@Dish.com with your account information? I look forward to assistng you!

Cheri Torres
Social Media Representative
DISH L.L.C.
Cheri.Torres@Dish.com
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You Pay for Service They Will Not Provide
Posted by on
Rating: 1/51
MILLINGTON, TENNESSEE -- I called Dish to just check on Satellite & Internet service. I live in a rural area, so choices are few. After a lengthy and high pressure sales pitch, I agreed to let Dish provide Internet service & TV service. Dish asked if I would like a 5 Mbps download speed or 10 Mbps. I said I would try 5 Mbps and if was not fast enough, I would increase to 10. For the first 2 months, it would never get over 1.8 to 2.3 Mbps download speed. After two technician visits and a new modem, the speed download speed is around 5 Mbps, but upload speed is less than 100 Kbps. It takes 2-3 seconds to load an email, even logger to load a new page & no hyperlinks work at all.... this Sat. Dish is coming back for the 3rd time. I pay $49.99 per month for Dish Internet (at home). Internet speed tests say my Internet service speed is in the slowest bottom 15% average in the US. Forget about the Internet service working when you sign online, I have to set up the network every time I get online. At work (my own business), AT&T U-Verse charges $40.00 per month for 12 Mbps (& it always connects at that speed or faster). Unfortunately, AT& T service stops 3 miles south of my home and they have no idea when they will expand service to my location. Even my Verizon web stick connects my laptop at over 6 Mbps in this rural area, much faster than Dish.

As for the Dish TV service…. on the basic package, most of the channels are shopping channels. I got some free preview channels for about 2 months, so I recorded them for later viewing on the Hopper. Then I found out, unless I subscribe, (meaning more money) that all the programs I recorded now will not play back. (That goes for any movies I recorded on the Hopper).

Since the Internet service is very slow & the basic TV package offers mostly shopping channels, I said I wanted to cancel (after 2 months). Dish said I could for an $800.00 cancellation fee, plus other fees yet to be determined.

Don't fall for their sale pitch, once you sign, you're on for two years of horrible service.
     
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BeckiB@DISH on 2013-06-27:
I understand how frustrating this experience has been for you. I would be happy to assist you in getting this resolved. Please send me an email at becki.barned@dish.com.

Becki Barned
DISH Internet Response Team
Dee Dee on 2013-07-03:
I am not a customer nor will I become one. I merely called asking for information about TV and Internet price quotes. I also inquired about the iPad incentive and what small print it involved. They tried to get me to commit but I stated that I was not committing to their service.

I was told that a price quote couldn't be given to me about the Internet until I subscribed to TV service. I asked for an average price and the rep would only quote minimum and maximum charges. She could not give me a price since Dish contracts with other companies. I said that that was no way to do business and that the non-quote under the condition of subscribing for TV was a form of extortion.

The iPad could be obtained by paying full price for TV for one year. In other words, the iPad would cost three times as much as buying it in a department store.

My extortion comment prompted the sales rep to become rude. That's understandable, but as a consumer, I don't want any surprises on my bill. The rep put me on hold. I didn't hold long. I hung up with no intention of ever calling back.

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False Advertising, Illegal Contracts, Overcharges, Customer Service Will Not Address Complaints
Posted by on
Rating: 1/51
ORLANDO, FL, FLORIDA -- I illegally signed a contract with Dish. The guy who sold me the contract promised channels they did not have and packaged me together with AT&T Internet, which was all supposed to be on the same bill. Apparently, Dish does not partner with AT&T and they do not have Direct TVs Sunday ticket like was supposed to be part of my contract.

The guy is no longer allowed to sell contracts in FL. I tried to work with them, knowing that their authorized dealer was actually the one at fault. They promised me free upgrades that I never received and when I called to complain they gave me the upgrades and then they started charging me for them. I called them back, they gave me credits for them and then charged me for them on a later bill. I have been over charged every month and customer service will not help me! They can't even explain our bills. Not one of them makes sense! It is impossible to figure out what and why I am being charged. They don't even record payments made and I have had to pull bank records to prove it and customer service still will not respond. They just want their money.

I am now boycotting them and not paying anything. They instantly put me into collections, but refused deal with my issues! They refused to let me out of the fraudulent contract and on top of it all, I lose reception every time it gets cloudy. So much for uninterrupted service. We have had the guys come to our house to fix it, but problem was never solved. Now I have no TV and collections have started. Dish has totally screwed me over and they couldn't care less! They are the worst company I have ever brushed elbows with. Don't believe what they offer. It's all a lie and customer service reps are rude and totally clueless. They refuse to address the issue at hand and will just run you in circles for hours! You will end up paying twice as much for a third of what they offer. Stay far away!!!!
     
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beverlyinvirginia on 2013-06-15:
just get internet all the movies, TV programs, and most sports are on Veetle.com or blue-hq.com really like my internet hooked up to my TV blue ray quality. There's Hulu, YouTube. Just Google what you are looking for.
BeckiB@DISH on 2013-06-20:
rebeccapitta, I understand how frustrating this has been for you and would be happy to assist in getting this resolved. Please send me an email at becki.barned@dish.com. Thank you!

Becki Barned
DISH Internet Response Team
jadevalleypugs on 2013-07-26:
someone mentioned a class action lawsuit. Maybe it's not such a bad idea
Mary, hickory nc on 2013-08-27:
I pay 49.99 for dish Internet they published a flyer saying an I quote from add high speed Internet 19.99 no matter where you live no tree vice required... When I called they first said that flyer was printed my a third party an not by them then told me to go to go dish. Com or dial 866-694-3474 an was told no one in my area has a deal for 19.99.... Can I do something this an fraudulent advertising!!!!!!! What can I due to force them to honor there add..... My email classyroseangel1@gmail.com
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Dish Network Are Licensed Con Artists
Posted by on
Rating: 1/51
WINCHESTER, VIRGINIA -- It all started jan.16 2013, When I had dish install their version of what they said was "fast internet, you can stream videos and video chat", bullcrap, no you can't! They flat out lied to me. Like their TV and radio ads say you can, bullcrap. So, when I called Dish Network, they confirmed that you can not do what the ads say you can. So, they lied, and all the supervisor could say was "Oh I'm so sorry about that, but I've never heard nor seen the ads". Funny, a DN employee never seeing or hearing their own ads for the company they work for?

I asked to cancel the contract they said "sorry, you signed a contract, so we can't do that", I can understand if I waited for over 30 days, but I made this call January 31st, just 2 weeks after I had it installed and they won't bend. So now, they know I'm not happy with the service, so what do they do?, They wait 90 days and then cancel my contract so I have to pay an early termination fee and they just sucked 1200 dollars out of my bank and made my electric bill check bounce, my rent check bounced, oh yeah, I had no insurance because that check bounced too, what really pissed me off is when I was talking to one of the supervisors, I told them I will spread the news what they did to me, and she told me that one person can't make a difference, oh really, well I sure will try my best to make sure everyone I know, what DN did to me, and as long as I can get at least 5 people away from DN then at least I will have some satisfaction, and so she hung up on me. Lol. If anyone tries to call DN, you ask for a supervisor right off the bat, cause the customer service tech can't help you, then when you get the supervisor, you ask for their supervisor, and you don't stop till you get the highest person in the call center, good luck to all you folks, remember, DN are a bunch of lying con artists.
     
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Jay on 2013-05-22:
I certainly sympathize with you on the grief Dish has bestowed on you.

This is a prime example why you should NEVER, EVER let ANY company have direct access to your checking account. As in this case, the result can be disastrous.
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Poor Dish Network Experience
Posted by on
Rating: 2/51
SALT LAKE CITY AREA, UTAH -- I have never made a review on the Internet but I was so irritated that I wanted to let others know what they might expect from Dish. I understand that this is a relatively new product and need to work out some kinks but this handling of my situation was terrible. Because of this Dish gets a low score of 2 on a scale of 10. I spoke with at least two customer service people with regard to bundling my Internet and phone. We already have dish TV and have been customers for around a decade or more. Both indicated that installation would be free and that our "total" bill for the Internet and phone would be X. Also I was told that the bill would not increase as long as we maintained service. This was to be a two year agreement.

After asking me questions the service representative indicated that my installation would be very simple and that they would mail out a kit that I could do myself. When asked what if I could not do the setup they said they would send out a service technician to handle the problem. I confirmed that installation was to be free several times

Upon receipt of the kit, I discovered that a phone jack needed to be close to my desktop which it wasn't and called customer service for help. They indicated that I needed to have a technician come out to set up the equipment at a cost of $99/hr. Obviously I had a problem with this. Number one this goes from free to at least a $99 charge and number two this gives a blank check out as I do not know how many hours it will take. The customer service person says that they cannot do anything but send my concerns to "Escalations" who will call me within 3 days.

I get a call the following day from a technician for whom wants to set up an appointment. I ask if he is from "Escalations" and the answer is no. I ask if the service is being paid for by the company and he says no. So I don't get a call from "Escalations" but get a technician and if I had not questioned him I would be getting a bill of undetermined size.

I called back customer service again indicating the above and they make another request from "Escalations" and again it will be answered within 3 days. Day 4 comes and I have not received a call so I call customer service yet again. They researched the notes and discovered that "Escalations" has placed in my notes (without calling me) that they will not do anything. I question customer service as to why I did not at least get a call and I get the typical non responsive reaction so I have to explain the obvious.

I asked for a supervisor who states basically what the customer service reps indicate and at that point I resign myself to the fact that we are not going be able to fix the problem and that I want to cancel the service (as what was promised was not delivered). The supervisor indicates now that I could not do that as the date for service had already passed and that I was locked into a two year agreement. So now I am locked into a two year agreement with no operating service. I mentioned before I am roughly a ten year customer with Dish and this is what my experience has been. I wonder what a new customer's experience will be.
     
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Weedwhacked on 2013-05-22:
There are pretty long telephone cables, is there a reason you can't run one? You might as well since you're now in a contract with them.
CU on 2013-05-22:
Clearly they should explain in advance that a phone jack is required, but it is not their responsibility to provide one for you. Hopefully it won't be a shop-stopper, as far as installations go, a phone jack is about the easiest to do.
Satellite fan on 2013-05-23:
Sounds like Dsl which if bundled with dish would be dishnet wireline. If that is the case dish actually has nothing to do with that it is actually centurylink. Dish only "directly" supports satellite Internet and even that is through wildblue and Hughesnet. Soo this complaint is misguided. Btw.
christy hackerott on 2013-06-05:
join the disgruntled Dish Network customers page on Facebook
Tomica on 2013-06-14:
Call your local attorney general. Make complaint with them. I promise dn will call you and work it out. If not you cancel service and pay cancel fee
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Dish Charged for Service After Termination Date, Refused to Reverse
Posted by on
Rating: 1/51
KINGMAN, ARIZONA -- On March 19, 2013 I cancelled the Dish Network TV service I had. On March 25 I contacted them due to receiving a bill for early termination of service and found that it was my telephone and internet service that was charging me for these fees. My phone company waived all the fees and had a satisfied customer of over 20 years. On April 27, 2013 I received a bill for Dish Network services for Cable TV service from April 20th through May 20th. When called they immediately cancelled the service and informed me that they would be cancelling service effective on March 19th, but I found out that they actually cancelled with the effective date of April 27th and refused to date it back to March 19th. I spent 3 hours on the phone today with Dish Network talking to one person after another to no avail. They insist that I should pay for the last month's billing even though I did call on March 19th to cancel the service and they admit that I called on March 25th asking why they were charging me for early termination of service. Why would I call asking why I was being charged for early termination of service if I had not cancelled my service? They claim I never called on March 19th and that I must pay the last bill even though I was not using their service. I will make sure that I notify others of this poor customer service from Dish Network and will inform everyone I know not to use their company and that they are crooks. My phone company paid Dish Network for the billing due to the cable service was bundled and Dish refuses to refund all of the payment. Dish Network would only have to waive $13 for a full refund (due to pro-rating for April 20th to April 27th), but due to not caring about their customers they do not see it that way. Really they received an extra month's payment already because I had already paid the bill for March to April and had cancelled the service. I left their company due to the cost of their services was too high. They basically called me a liar that I did not call in to cancel my service on March 19th and I will never use their service again. They lost a customer because of poor customer service and $13. I am presently using another company for cable, internet and phone, identical package and I am saving myself $40 per month and the service is much better than Dish Network. Dish Network additionally refused to give me an address to write a complaint to and only would give me some bogus email that does not work. I will continue to write complaints until I receive proper satisfaction. I did not serve in Iraq for 7 years and 4 months to come home and be taken by anyone. I stand by my rights to be treated right.
     
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BeckiB@DISH on 2013-05-22:
I would be more than happy to look into this for you. Please send me an email at becki.barned@dish.com. Thank you!

Becki Barned
DISH Internet Response Team
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This email exchange sums up why you should NEVER do business with DISH
Posted by on
Rating: 1/51
GALT, CALIFORNIA -- Account Number: XXXXXXXXXXXXX

Dear XXXXXXXX,

We are willing to do almost anything to get you back.

We belong together, and we want to prove our commitment to you. We have had a lot of great times and we want to continue to show you how much you mean to DISH.

We will welcome you back with up to $495 in savings: $150 off your programming package ($15 off for 10 months), Showtime®, Cinemax® and Starz® FREE for 3 months and HD programming FREE for life. We have been through a lot together and you deserve it.

There are a lot of benefits of being a DISH customer. You get things like month-long free previews; sweepstakes for trips, HDTVs and more; exclusive free shows; new channels; and tons of online content. And it is all included with your DISH service.

We are committed to ensuring that we have a great relationship. According to the 2012 American Customer Satisfaction Index, DISH is #1 in customer satisfaction, value and customer loyalty among the nation’s largest cable and satellite providers. Give us a call and we will be happy to answer any questions about DISH services and programming.

PROMO CODE: COMEBACK552
To speak with a representative about restarting your DISH service, please call
888-253-5681 and reference promo code COMEBACK552.

Sincerely,
DISH

and my response below:

Dish,
We have had a a lot of great times together? Seriously? Who wrote this? One of Obama's speechwriters? 'WE' (translation = us) have had nothing but problems with you. The installation 'tech' left a hole in the ceiling of one of the bathrooms. He left it. Like it never happened. Nice aim Tex. The first DVR lasted a couple years. The second lasted a year. The third was less than six months and by the time we got to the last DVR, we had had it only ONE month before it failed as well. We have replaced them so many times we had the instructions memorized. Was it ANY wonder we NEVER did pay per view anymore? We could never rewatch any portion of what we had just dropped good money on....up to 57 bucks for HD UFC fights. The final nail came with the last call to 'technical support'. We had your support person listen to just the audio of the mess that was on our TV screen and it was more than enough for her to transfer us to 'advanced technical support' where we were subjected to the most insolent, arrogant, and for lack of a better word, horse's ass that you could possibly imagine. He made it quite clear that DISH REALLY DIDN'T GIVE A DAMN and would be just fine without our business. By the way, at the beginning of this call, we responded that we would participate in the customer satisfaction survey at the conclusion of the call. It came as ZERO surprise that at the conclusion of the call, the line went dead and there was no way to express our displeasure with how the 'customer service' had been performed. In less than a week we had switched to DIRECT TV and are now enjoying technology that is 10 years beyond that of DISH for the same cost. And we might add that their customer service has been both polite and helpful although we have yet to have any problems. So, you will do 'ANYTHING' to get us back. Start with firing Mr. Horse's Ass and getting equipment that doesn't fail on a monthly (or even yearly) basis. Then we can talk. Until all of that happens, redirect your attention to your 'Advanced Technical Support' and the (re)manufactuer of your horrid DVRs. Is it ANY wonder DISH is the top Most Hated company in the USA? Wow. What a distinction. What an incredible business model. Say 'hello' to Southern Pacific, Money Store, Montgomery Wards, Mervyns and all the other giants that failed for the same reasons.
Sincerely,
The XXXXXXXX
     
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Rayma on 2013-05-25:
I was with direct tv and switched to dish the worst mistake I ever made after first year it has gone far way more than direct tv. They suck and would advise never to go to dish it sucks
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How they compete with DirectTV? I have no idea.
Posted by on
Rating: 1/51
FAIRBANKS, ALASKA -- If you don't want to read my entire experience, Bottom Line: DISH NETWORK HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

I recently moved to Fairbanks Alaska and purchased my first home. I thought dealing with the cold would be the worst thing I had to do, but trying to install satellite television at my house was the biggest battle yet. When I initially called in January, they told me they could get me in for February 12th for an installation. When I called to confirm the day before, they said the earliest would be February 14th. When I asked about the change, they had nothing to tell me other than they didn't have enough technicians, or they lost the record of my previous appointment etc. I was getting frustrated because Dish was apparently the only company that serviced my home, which was why I didn't go with DirectTV in the first place. February 14th came and went with no installation.

I call them again and they said February 28th was the earliest, but they would call me in the event an earlier appointment became available...lies..all lies, just like everything they ever told me. I continued calling, and they would say February 28th, and that they had earlier appointment available before I called, but someone else called in the meantime even though I was on a mythical waiting list. Finally I called and they said they could get me in on the 26th. The 26th came and went and they said they lost the record of me changing my appointment, but they could still get me in on the 28th. As before, the 28th came and went, and then they said they could get me in on March 4th...I got so fed up, I called DirectTV, and they said they were able to service my home. They came out THE VERY NEXT DAY, and installed a satellite, and when the trees in front of my house were blocking the satellite picture, the technician drove to the nearest hardware store and BOUGHT a saw to cut down the trees. Not to mention his wife called him crying hysterically because the technician's brother was being sent to the emergency room after a two car collision. He STILL finished the installation after he talked to his brother on the phone and knew he was good to finish his job before he went to see his brother. I have NO idea how Dish Network even competes with DirectTV. Dish Network has some of the WORST customer service I have ever experienced.
     
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