Disney World - Orlando, FL

43 reviews & complaints.
Company Profile
Disney World - Orlando, FL
P.O. Box 10070
Lake Buena Vista, FL 32830
407-363-6200 (ph)
407-363-4918 (fax)
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Unsatisfactory Vacation
By -

FLORIDA -- I took a trip this year to Disney World April 4-7, 2008. My reservation was under the guest name of (person's name) and (person's name). While staying at your resort Disney Resorts a great deal of unsatisfactory things took place. My first reservation was at the Polynesian Resort. I was first placed in a room to the far left side of the resort that bordered a parking lot and the Monorail transfer to Epcot.

Within minutes of walking into the dorm that this room was in a musty smell was in the air. At the time parts of the Polynesian Resort I was told was in the process of being renovated. As I entered the room I was first disappointed in the view. I asked for a garden view and I was looking at the end of the parking lot and some type of water pump station for the Blue Lagoon. The balcony to the room was tangled in spider webs and the air conditioner was making a terrible noise. I quickly made a phone call to the front desk to have my room changed.

At the front desk I spoke to a young man named (person's named), I believe he was from Ireland. (person's name) apologized for this mishappening and placed us in another room with a view of Cinderella's Castle. This room had a great view, however was not cleaned well. On top of the television system was an empty chip bag and dust so thick I could write my name in it. In the bathroom there were sticky rings on the bathroom counter and glitter on the bathroom floor.

I immediately walked back to the front desk instead of calling this time and spoke to (person's name) again. I asked him to transfer my reservation to another Disney Resort. He found me a great room at the Disney Floridian with a parlor in it. Before I checked out of the Polynesian Resort I was given park tickets for the inconvenience, but I also asked for housekeeping to come to the last room I was in so I could show them what was missed when cleaning the room. Housekeeping wouldn't come to the room they only called.

After checking out of the Polynesian and checking into the Grand Floridian. I thought my trip to Disney would finish great. We didn't stay in our new room long because we were starving. We had been checking in and out from 2 that afternoon to 7 that evening. After eating we returned to the room and found it to be very stuffy. Luckily the room had windows that opened. Sleeping that night was hard to do with it being so toasty and the temperature in the room was climbing. Also the ceiling fan was uneven and needed tightened.

I called the front desk the following morning to report our new room situation. The maintenance manager I believe his name is (person's name) or (person's name) had our ceiling fan tightened, but had no luck with our air conditioner which was not working. Fans were brought to our room for the remaindered of our stay because the air did not work till our last night stay.

I have visited Disney World since I was a small child and it has always been a magical experience, but this trip was not. Unfortunately Disney World has also done wrong by me in recent E-Mails that I have E-Mailed about this trip. I went to Disney World with myself, (person's name), (person's name), and (person's name). I just came to find out that the (person's name's) E-Mailed you regarding the trip and Disney World has given them two free nights at the Disney Grand Floridian. This greatly upsets me.

The trip was paid for in 4 equal parts. Each person in the party paid for one night's stay. I still have a copy of the check I wrote to the (person's name) for this trip to Florida. The (person's name) were given our money to pay for our trip by using their credit/debit card. Recently (person's name) forwarded me Disney World's response E-Mail to him regarding the trip. (person's name) response to (person's name) E-Mail. I called (person's name) number which was included in (person's name) E-Mail.

Ms.(person's name) recently called me about her response to the (person's name). She told me that Disney World can only make things right with the person who the reservation name was made in. I find this hard to believe when our reservation was in (person's name) name and the 2 nights stay in the Grand Floridian was issued to (person's name) son (person's name). What if I had been the only one to write a letter to Disney World regarding my stay and the (person's name) had not. Would they have still been issued the 2 nights stay at the Grand Floridian or would I??

Instead Ms. (person's name) asked me to call the (person's name) and ask them to resend their letter back and she would divide them equally between the parties. If I were to ask the (person's name) to do such a thing a great friendship would end. Ms. (person's name) actually had the nerve to say well if you are friends then you should be able to ask them to resend what Disney World has already given the (person's name) for their inconveniences. I have watch the Disney Network my whole life and I thought Disney was into making friendships not ending them. This is just such a terrible thing for Disney to do.

I was a paying Disney World customer and yet the (person's name) get compensated for our terrible stay. Basically (person's name) and (person's name) didn't pay for their night stay this past trip to Disney World because Disney World gave them a 2 night's stay at the Grand Floridian. (person's name) and (person's name) are Mother and Son. Also if Disney World's rule is to only issue any compensation to the reservation holder then why were these tickets made out to (person's name)?! The reservation was in (person's name) and (person's name).

To be correct by any means the tickets should have at least been in (person's name) name. However (person's name) and (person's name) did pay for their night's stay. This is wrong what Disney World has done. I am so greatly upset and I hope by this E-Mail you will show me the same compassion you have shown the (person's name). A Year of a Million Dreams is your theme as of now and Disney World is asking me to end a friendship because of their wrong doing. What would you do if you were a guest in my shoes?? Thank you, (person's name). If you have any questions please feel free to e-mail me at (e-mail address)

Disney Swan and Dolphin
By -

LAKE BUENA VISTA, FLORIDA -- My family and I stayed at the Dolphin Resort from December 16th -22nd, leaving the 22nd. We had a few room issues. The first day, I had forgotten my laptop in the car. I used the TV remote, turned on the internet, but when I tried to use the keyboard, nothing would happen. I couldn't get the keyboard to work, so I took off the back to see if it had batteries. They were completely corroded. Well, you couldn't go back to regular TV without turning off the internet from the keyboard.

I called the front desk, explained the situation and said they would need a keyboard. She said, "Well, we're in the process of removing all of the keyboards." They have maids in everyday - shouldn't be a big process. The tech arrived, tried the keyboard, wouldn't work, took the back cover off. He said, "I'll be right back, I need another keyboard". I explained to him I told them at the front desk it was completely corroded and that whoever came up would need another. He came back within about 10 minutes and fixed the problem.

When the hotel started filling up on the weekend, you had to stand and hold the lever down on the toilet for 11-12 seconds (try actually doing that and see how long that really is). Our shower had a wayward spray that, no matter how tight you tried to get the curtain closed, would spray out onto the floor and the toilet. However, a couple of days later when we started having ants, I called to complain. They had to call me back. They said the only room they had was a king bed room, but there were 4 of us.

They sent up ** to check out the problem. He brought a bug spray - black and white can. He sprayed the area around the coffee pot and under, near the bathroom, and the beds and desk. That was right before we went to bed. After that my throat became very scratchy, I developed a cough, and was a bit hoarse. My daughter developed a cough as well. It didn't seem to affect the other two.

The morning of our departure, I went to the desk to tell them the ants had come back the day before, but since my daughter and I had developed symptoms after them spraying the room, we didn't call to have them spray again. I wanted to make them aware, that they would probably want to spray since there were ants again, before someone else checked in to that room. I asked if there was something they could do with our bill because of this. The woman at the desk (I didn't get her name), said wait a moment.

After waiting, she came back and said I would have to talk to security, which I thought was odd. I waited in the lobby for approximately 10 minutes before someone ** from security arrived. I explained the situation, he asked for identification, saying that way he knew who he was actually talking to. I gave him my driver's license and business card. He proceeded to copy down my driver's license information. He kept saying he was just taking the report, and would be turning it over to someone else to handle. He said they would definitely be giving me a call. It's Jan 6th, and I haven't heard a peep.

My Worst Experience in Magic Kingdom in 8 visits... Almost a 5 Year Fan Is Destroyed
By -

My name is ** and I'm the Director of Operations for a 7 restaurants here in Orlando. I just moved almost 2 years ago.... So I'm in the restaurants? Customer service industry for almost 20 years and what ever happen to me, my family and my friends from Peru (tourist on vacation... They pay a 4 parks anytime tickets. 3 kids and I had a 2 years old boy) is the worst experience I ever had in my life. Everything start when yesterday (12/10) I went to the park and pay for the Xmas party celebration with my boy and family.

I decide to get an a premium annual pass for myself so I get my and I assume when they said no block out days I was able to be part of the Xmas celebration. Nobody explain me I need a different ticket for that. I get into the park around 6pm so I assume is not going to be a problem. Surprise when around 7 someone ask us for a bracelet and nobody has one. So with disappointed for the poor communication we decide to leave when everything start.

A very Rude and poor class and respect guy named "** from San Jose, Costa rica" ask us for the bracelet and we all said we don't have it but we leaving right now (maybe around 7:30pm). In that moment my 2 years old son is having and "kids accident" and I need to use the restroom 911 with defecation all over his back and smelling really bad. ** say “No you have to leave you can't use the restrooms." What... are you serious.. magic Kingdom people. I'm American and I can't use the restrooms to clean my boy. Are you serious? I have to change my son in the floor in front of a lot of people walking around me.

That is not enough for **. He decide to follow me after all this and start screaming in my face. I have to leave in front of my son, family and friends with no respect and able to handle this situation friendly and professional. He called security. I'm a criminal? I'm a father and Director of Operation for a famous Restaurant Company here in Orlando in charge for almost 200 employees. Are you serious you treat me like that?

I'm looking Monday to talk with my lawyer and explain all this, and see how we can fix this horrible Xmas experience with my son, family and friends. And when security came explain the situation, very nice guy. He understand and very nice way he let me walk and leave "your place". I always feel like Disney's part of my life and special in my son life, my son crying and confused with the situation, probably never going to forget. ** disappear 5 min later. This happen in Xmas guys, really? When we all looking for happiness and PEACE.

How someone like this guy can work for Disney? I'm been fan of you guys and I went 8 time to magic kingdom and different park. I bought a premium annual pass, around $500 and this is the way you treat me, my family and friends. This is the real magic kingdom philosophy, so mad and sad at the same time. I will appreciate if someone can reach me to my email address and please fired this employee because I really don't want to see his face anymore ever. This is my first complaint I made ever in my life and hopefully the last one. Thanks.

Are Spinning Power Toothbrushes Safe?
By -

CALIFORNIA -- Facts and numbers to support what may be the potential for permanent injury of damage to gum tissue, resulting in one of the most intense forms of pain people are forced to endure of exposed nerves in teeth. The companies who distribute these products have included pressure sensors to other similar power toothbrushes to protect this soft tissue.

This safety issue becomes clear after understanding the median speed (7,600 motions per minute) and operating action (spinning-rotating) of these certain types of power toothbrushes without pressure sensors. (Other power toothbrushes operate in a safe manner i.e. pulsating, vibrating motions.)

When used on the top teeth ½ of this operating action will be spinning/pushing back and away where the soft gum tissue tapers down to a very thin layer to meet the teeth, with ½ of these motions spinning/pushing back and away at the thin layer of gum tissue on the bottom set of teeth.

If these spinning-rotating toothbrushes are used 2 times daily for a total of 4 minutes it will be the equivalent of using your hand and arm, with a manual toothbrush, a total of 30,400 motions per day. 4 (minutes) x 7,600 (motions per minute) = 30,400

30 (days use) x 30,400 (motions per day) = 912,000

Over 6 month€™s (180 days use) x 30,400 (motions per day) = FIVE MILLION FOUR HUNDRED SEVENTY TWO THOUSAND motions spinning/pushing back and away where the soft gun tissue tapers down to a very thin layer to meet the teeth. Dental professionals have verified that it only takes a small amount of this thin soft layer of gum tissue to be spun/pushed back to expose nerves, and once this damage is done it is permanent with no feasible way to correct or reverse it.

I do not ever recall being taught in school to brush my teeth in an upward motion on the top set or a downward motion on the bottom set of teeth (motions that would push back and away where the soft gum tissue tapers down to a very thin layer to meet the teeth) and this is what is happening when you do not have any control over the spinning/rotating operating action of these type of power toothbrushes.

Any person who may come to the understanding of the potential for a product to cause injury along with related deceptive business practices, can file a complaint for recording purposes only, there is no requirement that you have ever used these certain types of spinning/rotating toothbrushes to file a complain.

After enough complaints are filed these officials in charge of protecting consumers will not be able to justify any further delays in resolving any safety and deceptive business issues. For this reason I ask that you file this on-line complaint.

After becoming aware of the high speed and certain operating action of spinning/rotating types of power toothbrushes I understand the potential, with extended use, of how these spinning/rotating nylon bristles may spin/push back and away where the soft gun tissue tapers down to a very thin layer to meet the teeth when contacting this soft gum tissue during the process of brushing teeth. This complaint is only directed to the certain types of power toothbrushes that operate in a spinning/rotating manner and do not have the additional features of pressure sensors.

As the Disney company, along with the federal departments of the USCPSC, FDA, and FTC has been given evidence and information regarding these certain type of products potential for injury and have not taken any action, I am requesting the State of California file a Consumer Protection suit so a jury of citizens will be able to determine any deceptive business practices or potential for injury from extended use of these certain types of power toothbrushes.

Evidence that fully merits a consumer protection lawsuit over deceptive business practices is that these companies install safety devices in other similar power toothbrushes such as pressure sensors to protect the soft gum tissue, proving they are aware of the potential for damage to the gum tissue.

Further evidence is no additional warnings are included on the packaging of models that do not have pressure sensors to protect the soft gum tissue, stating that extended contact of the spinning/rotating nylon bristles, where the soft gum tissue tapers down to a very thin layer to meet the teeth, could result in damaging this tissue. If this warning was included it would inform people of this product'€™s potential for damage and result in far less profits for these companies, as fewer parents would purchase these certain type tooth brushes for their children to use.

I recommend that the State hire an outside law firm to conduct this suit on contingency, as was done in the State of Alaska's Consumer Protection Lawsuit against ** and the prescription drug Zyprexa, so it will involve few state resources, and cost the taxpayers nothing to resolve these issues.

Disney Parks....My 3 Cents Worth

Again... Disney... You failed! Went to Disneyland for Valentine's Day to propose to my girlfriend. We were going to stay at Disneyland Hotel. (Called 3 weeks in advance). Yikes over $2300.00 for 2 days not counting tickets or food (scratch that!) Stayed at Ramada Maingate, King Jacuzzi Suite, 3 days, $300.00! Asked Disney to help set up proposal in park. NO HELP whatsoever from Cast members or City Hall. Wow. We got buttons to wear. So thrilled about that. (NOT).

So, we decide since we've never been to Disney World we will go there for our Honeymoon on August 28th 2010 (5 nights 6 days). Platinum Dining package, Animal Kingdom Hotel (savanna room), 6 Day Park-hopper pass and water park and extras and flight and transportation. PRICE? $5460.00.. OMG!! So what does Disney Destinations do? Oh they send me email today saying "Heard you were coming to DW in September, First Time! We will give you 40% off on a DW package.”

GUESS WHAT?? So I call 407-W-Disney. It doesn't APPLY to the package we want. (NO Disney Platinum Dining package included with that special!. No Flight!) So guess what Disney Parks, not going to come to your parks ever again. And guess what? My good friends asked about going to Disneyland in June with their 4 kids and some relatives. Know what we said? Don't waste your money. Parks too crowded, prices WAY TOO High and no discount on the packages the guest really wants.

Know where they're going now instead? Magic Mountain and Knotts Berry Farm. So you see. Now when someone ask me about Disneyland and Disney World we tell them spend your hard earned money were they give you something worth remembering besides high prices and no REAL value or specials the customer wants.

By the way, know where we are looking at now for our Honeymoon? Universal Studio's, Knotts Berry Farm and San Diego Zoo. Thanks Disney! "Make your Dreams a Reality"… says Disney. What a bunch of malarkey! We have a very large family Disney (names excluded from this posting), tons of friends and have no problem telling them about our experiences with your Parks. And guess what? They agree. Most have been disappointed by your prices and parks and won't be back.

When you can come up with a better deal and better service and guest relations, just maybe, someday, we might return. Until then, find us at the other parks that have something better to offer. P. S. When we went to Disneyland, several rides were closed. The Matterhorn, The Rivers of America, The Columbia & Riverboat, etc. but we still paid full price for our tickets. Felt a little cheated.

Mickey Mouse Operation
By -

I am very sad and disappointed with my overall experience at Disney in the last five years. Being a Florida resident I frequent Disney at least four times per year. I am a seasonal pass holder and will not make the investment any longer. I grew frustrated over the years with the excessive increasing prices stepping outside what Walt Disney wanted for the average person to be able to come and enjoy Disney. Although this was a negative I knew I could always rely on Disney to provide a very clean and plush experience I was never disappointed with.

Over the last five years I have watched the quality and attention to detail diminish. Rides having broken parts or not even working for months or years at a time. The shows obviously have had budget cuts and the cleanliness is no longer second to none. The following have been a few observations that is not indicative of the experience I grew used to since I was a child.

1) The renovation of the Living Seas is so poor I would be embarrassed to call this a new Disney ride. 2) There used to be men continually walking around cleaning anything anyone dropped instantly. Although there is not litter blowing in the streets, there is clearly visual garbage and unclean conditions. 3) The Yeti on the Matterhorn was broken for months. A new ride in the Animal Kingdom is not even given the respect to repair the biggest part of the ride. So bad do they not care that they still left the light on it showing every kid with an imagination that it is fake!

4) I ate in the German Pavilion tonight. There was two of us and a 3 year old and the bill was $127.00 and the food was so bad it was unedible. The sausage was garbage the fried veal was dry and the sauce was gross. The salads were wilted and the employees reflected the food and the poor show. 5) I bought tickets into Epcot at 5 PM with the ticket lady telling me that it was open until 9 PM. They closed all the rides at 8 PM and the event cost me over $200.00.

6) The 9 PM show in Epcot used to have holographic figures and was different all the time never disappointing me. Now they do not even bother to bring the burnt nasty barges off the lake after the show. You can see them anytime you are there.... No mystery anymore in Disney. 7) There is an empty ride in Epcot that has not been renovated in years! 8) The Universe of Energy is as old as the Dinosaurs. 9) The Mexican pavilion used to have good food now I would not feed it to my dog.

10) On three occasions now I have been told there was not a table available for the fireworks in the UK PUB. I left disappointed once. The second time a waiter came out after I was turned down and seated me in his section on the water....the best seat in the house. The third time when I was denied I looked for myself and there was two tables available and I left in disgust. The employees clearly did not want to seat me so they could leave as soon as the fireworks were over.

I am not complaining even about the pricing but the experience is awful for the amount you pay for what you get is absurd. I am finding a different vacation spot for my family.

Robbed at Disney World Florida

ORLANDO, FLORIDA -- On July 3, 2009 my wife and I were on our second day of our four day trip to Disney. We were at Epcot and stopped to have lunch at the Electric Umbrella. As, I was putting condiments on my sandwich, somebody stole our bag which was right beside me. The contents of the bag were video camera, passports, $500 us, my wallet with my drivers license and insurance, car and hotel keys and most importantly my medication which I need to take 3 times a day. We went to customer relations and reported our bag stolen. They called in a security officer who took my statement.

We had to contact our bank and credit card companies to report our cards stolen which left us with no money. Then we called the Orange County Sheriff's Dept. The Deputy took my statement and told me I was a victim of grand theft. After I was done with the Deputy, I asked to speak with the manager of customer relations. I told him what had happened to us and he didn't seem to care. I asked the manager if he could refund us the 2 days remaining on our tickets, and he said NO because we had no ID. Hello, our ID was just stolen in your park.

The only thing he would do for us was to give us $50, so we could call a locksmith to come and unlock our car so we good get the spare key that was locked in the car. Realizing we had no money and no gas to get us back to our hotel in Daytona Beach, I pulled into a 7-11 to see if I could find the closest Canadian Consulate. With the help of the manager we found the closest one was in Miama, 350 miles away. The manager seeing the predicament that we were in gave us $100 to help us get back to our hotel. This man was our guardian angel and we will never forget his kindness and yes we paid him back the money.

Later that night I had to go to the hospital to see a doctor to get a prescription for my medication that was stolen from me. The visit to the hospital costed $246 which I'm hoping will be covered by my insurance. We could not sleep at all that night because the person who stole our bag, had our hotel and car keys and could've came to the hotel to steal the car. We phoned Disney's Lost and Found the next morning and was told our bag that was "LOST NOT STOLEN" was found in a garbage can in a washroom on the other side of the park. I had to drive 85 miles back to Disney to get my bag, which THANK GOD had everything except the video camera and cash.

Upon returning to our hotel after getting our bag, I had to phone my brother to wire us some money so we could get back home to Canada. We had to cut our vacation short by a week and drive 24 hours home. I'm still really shaken up by the robbery. I can't believe the way we were treated by the manager of Disney's customer relations. I highly recommend anyone who is thinking of going to Disney World to be very careful of your belongings and don't expect any help from Disney if you are in a crisis.

In my opinion Disney doesn't care about you, they care only about the almighty dollar. I know I made a mistake by carrying everything in one bag, but I did not leave it unattended. I guess it was too much to expect a little bit of compassion from a company the size of Disney. After all, Disney claims their number one priority is their cast members and guests. I will never visit Disney World again.

Disney World Biggest Let Down Off All Time
By -

FLORIDA -- My family and I just returned home from our week long trip to Disney and I am sorry to say that it was one of the most miserable weeks of our lives. I used to be one of the biggest Disney fans ever-my house, yard, etc all decorated with Disney. However I am now so disenchanted it is all coming down. First of all Disney is so so money hungry that they over pack every resort, park, and dining area so that it is not possible to even breathe let alone enjoy yourself!

Most of the cast members try to help people but they are so over worked by too many guests that they are just miserable. After booking 6 months in advance we were told our room was not ready and we would just have to walk around with all of our carry on and children in 100 degree heat and when we tried to ask how long this would take we were told no one knew and the looks and tones told us no one cared. It was like we were rude to even ask.

We paid 7000.00 To stay in a Disney resort and for us that is a lot of money but once you get there you are treated like cattle and packed in so tight you cannot even take a breath. They tell you that if you stay in the resort you do not need a car because they provide all transportation. However, you often have to sit in the heat for an hour to wait for a bus that is so jam packed with people that you cannot get on and the drivers are so overwhelmed that all they say is “Oh well just wait for the next one.”

They say you can use fast pass to get on rides but they do not let you know that all fast pass booths are closed most of the time and even if u find one to use u have to wait for hours and you cannot use it on any other rides in the meantime. They tell you if you stay in a Disney resort that you get extra park hours but they do not tell you that the transportation system is so booked that you cannot get a bus to or from the park without being in misery for what seems like hours.

They have you pay extra to get tickets to the water parks but they do not let you know that the good water park (blizzard beach) is closed by 11:00 almost every day because it is filled to capacity. They show you pictures of the wonderful pools at the resorts but they do not tell you that the pools are so packed that you cannot move if you dare to get in. They tell you about all the extra services they offer like internet access but they do not tell you that you have to pay 10.00 every 24 hours if you want to use it. (Are you kidding me?)

Doesn't Disney have enough money, even the Ramada offers free internet. One night we actually got in mgm for extra magic hours and waited forever to get on a ride only to be told at the front that we could not get on cause we did not have a special wristband?? Everywhere you go at Disney you see families fighting because they are just miserable. How do you tell a 7 year old that he cannot get on the rides or do the things he has been dreaming about because everything is so packed you cannot even get close to it.

I am not stupid I knew that there would be lots of people and waits but this was so insane you cannot imagine. I think even chicken houses have more space than we had. It hurts me to say these things cause I have loved and dreamed about Disney forever and I know that they are in business to make money but I have never been any place in my life that shows as little concern about people and as much concern about making a buck as Disney.

If I ever hear of anyone planning a trip to Disney I will do everything I can to talk them out of it and save the money because my family would have been better off to take the 7000.00 and flush it down the toilet. I could go on and on giving more examples but you get the picture. My family has a new saying- Disney where misery comes true!

Food Package Very Expensive
By -

ORLANDO, FLORIDA -- We went to Disney World a few months ago and bought the food package thinking it would be a good deal, it was not. We were very limited on where you could eat. It was a complete waste of money. Employees did not know how it worked everyone told us different things you got with the meals. The places we were able to eat at everything tasted the same. We found one good place that we actually liked at Animal Kingdom, but of course we were only there one day!

We spent much of our own money on food just so we could eat at more convenient places, and not run around the parks looking for places "in our food plan". The days we did use them we probably spent an hour of our day planning our day around the place we could use our cards at. We ended up giving away 7 of our meals to a family the day we left, hopefully they got some use of it since I feel we got ripped off. I also did not like that you had to get your deserts within 90 min of your food purchase.

This is not very practical when you have to stand in line for rides. I feel we paid for it we should be able to get it when we want. Other than the food cards I had a great time at Disney World and would definitely go back. Everyone was so friendly and the service was great.

Spring Break
By -

When you booked for your disney resort vacation, make sure to print out everything you found on their site so you'll have proof that it is indeed written in their site. (They do not have wifi in the value resorts and I'm certainly wasn't paying extra for a service that they should offer for free-- Most other hotels have free wifi. You will be disappointed with value resort room size and space, we thought we won't be able to stay there for 6 days/nights).

I ended up getting promised $300.00 gift card (included in the package but make sure to put in special code) after 3 days of our 6 days stay. (Thanks to manager named ** who explained were delay was from and no thanks to rude manager named ** who instead of pacifying an irate customer gave me tips on how to book my vacation!) And ended up not paying extra for an in room refrigerator and microwave because we were misinformed upon checked in. (Thanks to a wonderful manager named ** for the follow-up).

Overall, we had a great time at all the theme parks (animal kingdom, magic kingdom, hollywood studios and epcot). So good that my kids want to be performing monkeys when they grow up (inspired by the lion king's monkeys), jungle cruise guide (inspired by ** our "jokester" guide), a disney resort bus driver (inspired by ** the most informative bus driver who cracks jokes in between information) photographers (inspired by photo pass photographers).

They took on a new hobby, pin trading (we used our gift card to buy starter sets :D) and insisted that we need to go back every year so they can trade pins with friendly cast members. They enjoyed all the rides (they are tall enough this year to ride most big rides on their own) most especially, space mountain, mount everest, mission space (caution to those who have tiny space / motion issues you will not like this ride!!) and test track.

They enjoyed all the shows live or otherwise and vow to come back and watch/do them again. Autographs/character photos are best real early or when crowd is thinning down -- one of the many perks of being a resort guest- extended hours! Don't forget to bring your own ponchos and check weather channel before hitting the parks. We ended up buying ponchos for $7.50/poncho. Enjoy planning and do your research! Have a magical vacation!

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