ORLANDO, FLORIDA -- When my wife made reservations at the Disney World resort, All Star Movie she made only one request, a quiet room. We did not care if we were close to the swimming pool, food court or any other resort venues. My wife is legally disabled and needed a chance to rest and sleep after busy days at the various Disney World kingdoms. Initially, our request was fulfilled and we were quite happy and satisfied.
Then the 400 teenagers from Brazil and Argentina arrived for a sponsored cheer leading and dance international competition. The constant yelling, screaming, running and chasing, jumping up and down and banging on our room door lasted the first night until after midnight. In speaking with Disney World security I was informed that they were doing what they could but due to "language barriers" were unsuccessful in resolving the issue. The following day, my wife's birthday was very long and not the happiest or magical due to a lack of sleep.
The next day, we had to be up at 3:00 a.m. for our flight home. That evening was more of the same, only worse as the total rowdiness of the foreign guests lasted until after 1:00 a.m. In speaking with several staff I learned that this was not the first year this had happened with the people from Brazil creating numerous issues and problems. In fact, I discovered that management at this resort had questioned staff concerning their suggestions as to how to correct the problem.
One security guard told me he had suggested that all the teenagers from Brazil be housed in one specific building of the resort enabling them to only disturb each other. Apparently, due to concerns from Disney resort management about political correctness and concerns about being accused of segregation, they chose to disturb all the other resort guests.
I attempted to contact the General Manager of All Star Movie resort and was eventually informed that he did not take phone calls from customers and the only method of contacting him was to send an e-mail. Initially the staff would not even provide me his name. I eventually persuaded staff to identify this previously anonymous manager and sent him an e-mail that was professional. However, requested an adjustment in my resort room charges. The only response I received was a canned response thanking me for contacting Guest Services and assuring me that I would hear further from them which I have not.
I do believe that due to two nights of no sleep, my magical experience in the Magical Kingdom was spoiled in addition to spoiling my wife's birthday. Does anyone think that Disney cares? Personally, I know that they do not. Pay big bucks to stay and go there and take your chances because if you have a real problem, there is no one there to take it to. Corporate greed at its very worst regardless of all the Disney hype.
ORLANDO, FLORIDA -- No fair attacking Disney here (Disney Newbie). Instead of posting a comment to Disney Complaints, I will post a review. I just got back on Saturday from Universal Studios and stay on Disney Resorts. I had been going to Orlando for vacation for years. I offer the following tips for your future trip to Orlando. Universal studio is pack too. Summer season is where all the kiddies are not in school. I waited 60min. for Jurassic park / Spiderman ride (normally 15 min. during pre-Christmas time).
We still have fun even with the long lines. You meet some many interesting people from all around the country/world in Disney and Universal Theme parks. If you do not like crowds, go down there during off-season, you will have better time. You also get better room rates during off-season. Disney post this information on their website about park attendances and room rates. It is August in Orlando. What do you expect the temperature to be?
It is always hot and very humid this time of year. It was triple digit the entire week. The theme parks (Disney, Seaworld, Universal) have AC and/or fan with water-spray to cool you off while you wait in most lines, restrooms, and restaurants. You pay way too much. You may want to check out Mouse Saver, there was room/package deal for August and September. I stay at Port Orlean (normally $195) for $105 (AAA and discount codes). The Disney Deluxe resorts (Poly & Animal Kingdom Lodge) had even bigger discounts.
Universal Studios is currently offering 7 days pass for less than $90. That's cost less than single day Disney park-hopper pass. I saved hundreds on theme parks tickets this time. Universal Studios offer 10% discount for most merchandise and restaurant if you have AAA membership and/or Universal Master Card. More saving here: The Disney transportation (buses) normally has pickup every 15-20min. There is a number/phone near most bus stops that you can call and they immediately dispatch a bus to your stop. I used this service before and it works great. The bus arrived 5 min. after the call.
As for the pool, they tend to be less busy during normal parks hours. We decided to leave little early from the theme park and go back to the resort and hardly anyone was using the pool. I cannot comment about internet service because I tend to avoid checking my work email while I am on vacation. If you have Disney Package and have access to Disney Quest (Downtown Disney), they have free internet at the Chocolate Factory cafe. I think it is on the 4th floor.
Disney offer fast pass, it allows you to avoid the long standby lines. We normally use the fast pass on the popular rides (e.g. Tower-Of- Terror, Exp. Everest, fast track, etc). The bottom line is that you have to plan and research before any trip. You will save cash and headaches.
Disney Vacation Club is very uncooperative in helping existing members make a reservation. Six months out, there is often No Availability, yet non-members may call & pay cash for a reservation. It is how Disney looks to hook more members - at the cost of existing members.
ORLANDO, FLORIDA -- I visited Disney World Magic Kingdom yesterday [2/21/10] and I was appalled to see that they require the collection of finger prints! I adamantly refused to allow my 3 yr old son to be scanned. At first the ticket lady wouldn't let us through and I seriously considered leaving then and there. But after much venting of frustration on my behalf she agreed to let him through because he "can't reach the scanner anyway". So my question that I pose to you today is why on earth would the Disney Corporation like to fingerprint a child? For what purpose is this unrightful collection of data?
They claim that it is for the sole purpose of keeping someone from stealing your ticket but I don't believe. Furthermore, upon questioning aforementioned ticket lady about what is done with such data and whether it was stored in a database of some sort or what exactly was done with it she responded, "No, it is just used to get in." So, let me say this, how can the info be used at a later date if it is not stored on at least one database?!?!? And so I shall have to say that unless I see a legitimate purpose for my child to be fingerprint, then I, as not only a parent but also as an American Citizen, refuse to allow this to happen!!
This review is a little late in writing but that's just because I'm lazy. In Nov 2009, my family and I went to Disney for a family vacation. Well the flight down was a nightmare (read my Delta review) but I have to say, when I got to Disney, the staff there more than made up for all the pain of the travel. We arrived by 1:30 am with no luggage and no toiletries. When I mentioned this to the check-in agent, he gave us an entire week's worth of amenities.
When I asked if they had diapers back there as well, he said no but went and got the Night Manager. The Night Manager opened up the in-hotel store and got diapers for me. I was amazed. The next morning, Concierge was very helpful in getting me and my family our tickets and permanent hotel key. I love this hotel and will be going back next year or the year after. They have earned both my respect and my loyalty.
ORLANDO, FLORIDA -- I stayed at the All Star Sport and had so many problems. The main thing was housekeeping, they would not clean my room right, not leaving towels, not taking the old ones, not cleaning. The room had so much dust on the tables in both rooms cause I had to get moved from rooms and both were the same way. The toilet would not flush, you had to flush 2-3 times.
Then the last day I was there my family and I went to eat at about 9 am, took most of our thing to the car, left camera and thing we took to the parks every day on the table, we were gone about 45 min. When we got back are stuff was gone, housekeeping had taken all are things out and said they thought we had left. Mind you check out times is 11am. Then they would not find my stuff. So I was not happy at all.
ORLANDO, FLORIDA -- This is more a suggestion for Disney than it is for visitors, but I'll state it anyway in case Disney actually cares enough to read about it. We took the Backstage Tour of Disney, a well organized informative tour. Worth the money. To do so we often had to go "backstage" through doors on the visitor side to the back lot. We just simply followed our guide who, although she had a badge, was never challenged.
There was essentially no security on these doors. Later, when my wife and I were walking around the visitor side, it was obvious we could have just slipped into the back without anyone questioning us. (If fact we had Backstage Tour button on which would have made it easy).
Disney goes through great pains at the entrance to search your bags and scan your fingerprint, but this is a real big security hole, being allowed to go to the back, or people from the back to come to the front. A delivery guy could be a terrorist and come in with a bomb strapped around his belly. I questioned this to our tour guide and was told it "had" to be this way in case of emergency, eg: fire, bomb threat, etc.
This makes sense, but what they should have is electronic doors, and only a swipe card will open them. Doing so ensures Disney employees are opening the doors, and each one is being recorded on a computer somewhere. In case of emergency, cut the power and the doors will automatically open.
On point #2, regarding medical facilities, I was disappointed/appalled that there was virtually none. In the 95 deg/95 % humidity heat in Florida (September) my wife got heat stroke and there was no one around to help us. We asked a park employee for help and were told the medical facility was at the main gate (we were in Toon Town). Not ONCE did I see a medical person walking around the park. I saw no emergency phones and obviously the park employees know nothing about emergency procedures.
I was able to steal some ice from a soda display to cool my wife down enough that she could walk under her steam. We left the park about 4 hours earlier than expected and could not re-enter due to our ticket type. At our local exhibition in the city where I live, there are numerous first aid attendants walking the park in pairs, ready to attend to anyone needing assistance.
I even saw a portable stretcher attached to a motorized scooter, if it were necessary. The guy sitting in it had a radio so that he could be anywhere he was required. Disney did not have this and I'm shocked that they don't. Our park also had city police patrolling regularly. All emergency personnel at our exhibition and fair were available: police, fire, first aid.
ORLANDO, FLORIDA -- It looks like we have more questions that need to be answer for Disney newbie. I am no DISNEY expert but have been to DISNEY many, many times. How many? Since 1999, I clock in 33 stays on Disney properties. I stay from value to deluxe resorts. So far, this year, I was down in Orlando twice. I plan for 3rd trip around Christmas for their annual “Mickey's Very Merry Christmas Party”.
I used their concierge services and attended 2 friends' wedding on Disney properties. Here are the responds to the more Disney service complains. The Disney World staff can only inform you about local schools (kids attendance) in Orange County (Orlando). The school starts on Monday, August 20. This is a bad indicator for kids' attendance. **.
Disney World is visited by guests all over the country and world. You should have checked their WDW site. It shows the historic attendance level for the entire year (seasons and/or holidays). **. Highest Attendance: Presidents' week in February, Mid-March through Late April ("Spring Break"), Memorial Day weekend, Mid-June through Labor Day HERE, Thanksgiving Day and weekend, Christmas week through New Year's Day. August trip is bad if you want to avoid huge crowds.
Not sure who you talked to, we were stuck in EPCOT one night because Magic Kingdom was getting out early and they routed all available buses to that park to pick up resorts guests. I call the WDW transportation and they dispatch a bus to our stop within 5 minutes. They usually have spare buses for special needs or emergency. They label these buses' destination display with character names such as “Ariel”. You normally see one or two parked in Disney Transportation Center and theme parks.
Premium packages do not mean premiums VIP services. If you really want to be treated above the average Disney resort guests, you need to stay with concierge service in Disney deluxe resorts. I stay at the Polynesian resorts with concierge service and got into all popular restaurants with little wait time and no reservations.
We were also allowed to take a VIP tour of the safari ride in Animal kingdom at dawn. This allows you see the predators (e.g. lions) up and moving around. The predators normally sleep during the day. e.g. Le Cellier Steak house in EPCOT means 2 hours wait (some nights) if you do not have a reservation. We got a table in 20 min. with no reservation.
Another tip regarding the resort pool. If your resort's pool is too crowded for your taste, you are allow go to other Disney Resorts' pools. I have done this several times. You will need your resort pass, they will check to make sure you are a Disney resort guest. I have done this couple of times.
ORLANDO, FLORIDA -- We went to Disney (Orlando) many times (per. my other review) before and never use their Kennel service.
We are glad that we did this time.
We have a 1.5 years old shi-su and my son is very attached to the little guy.
He always gets very upset when we leave him behind for vacation with a family member or local kennel service.
This time, we plan to bring him along.
Most of you (may or may not know) that pets are not allowed in Disney parks and resorts. The same applies to other Orlando theme parks (e.g. Universal, SeaWorld,etc).
The Disney World kennel service is located next to Disney Transportation Center.
They charge $13 for over-night stay (Disney Resort guest). This is cheaper than the local kennel in town ($17).
You need to make sure that the dog has all its shots, this is pretty standard for all kennels. They will need your vet's vaccination papers when you check-in your cats and/or dogs.
The kennel is open very late (11PM) on most nights. However, you can call Disney Security and they allow you 24 hours access to your pets. You will need your resort ID or other photo ID for proof of ownership.
They even have a little animal park with free litter bags for the little guys.
We are very happy with the staff and service at the Disney Kennel.
Definitely use this service again in future Disney/Orlando trip.
INDIAN TRAIL, NORTH CAROLINA -- I purchased this tent for my girls for Christmas and after a few weeks of careful use it started falling apart. This is one of the worst toys Disney has made and there seems to be no way of contacting them. This was a real rip off for the 50.00 price.