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Disney World - Orlando, FL - Page 2


28 Reviews & Complaints
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Spring break
Posted by Lvh17 on 04/12/2010
When you booked for your disney resort vacation, make sure to print out everything you found on their site so you'll have proof that it is indeed written in their site(they do not have wifi in the value resorts and I'm certainly wasn't paying extra for a service that they should offer for free---most other hotels have free wifi.. you will be disappointed with value resort room size and space, we thought we won't be able to stay there for 6 days/nights). I ended up getting promised $300.00 gift card(included in the package but make sure to put in special code) after 3 days of our 6 days stay(thanks to manager named"CHRIS" who explained were delay was from and no thanks to rude manager named "ERIN W" who instead of pacifying an irate customer gave me tips on how to book my vacation!!!) and ended up not paying extra for an in room refrigerator and microwave because we were mis informed upon checked in ( thanks to a wonderful manager named " JODIE"/"CHRIS" for the follow up) Overall, we had a great time at all the theme parks ( animal kingdom, magic kingdom, hollywood studios and epcot) so good that my kids want to be performing monkeys when they grow up ( inspired by the lion king's monkeys), jungle cruise guide( inspired by "DENNIS" our "jokester" guide), a disney resort bus driver ( inspired by "JAMIE" the most informative bus driver who cracks jokes in between information) photographers ( inspired by photo pass photographers) . They took on a new hobby, pin trading ( we used our gift card to buy starter sets :D) and insisted that we need to go back every year so they can trade pins with friendly cast members. They enjoyed all the rides ( they are tall enough this year to ride most big rides on their own) most especially, space mountain, mount everest, mission space ( caution to those who have tiny space / motion issues--- you will not like this ride!! ) and test track. They enjoyed all the shows live or otherwise and vow to come back and watch/do them again. Autographs/character photos are best real early or when crowd is thinning down --- one of the many perks of being a resort guest--- extended hours!!! Don't forget to bring your own ponchos and check weather channel before hitting the parks, we ended up buying ponchos for $7.50/poncho. Enjoy planning and do your research !!!! Have a magical vacation !!

     
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Posted by Hugh_Jorgen on 2010-04-12:
You might consider renting a condo or house off-property next time. I have done that several times now and for no more than you will pay for some of Disney's hotel rooms you get enough bedrooms for everyone, plus a living room and a fully equipped kitchen. It's nice to be able to have some room to spread out in the evening after a day of theme parking and having a kitchen right there will defiantly save some $$$ over eating every meal out.
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Disney Parks....My 3 Cents Worth
Posted by on 03/02/2010
Below is a Letter I wrote to Disney Parks...and still waiting for a response so far.

Our vacation package we wanted ...That "We" had saved on the Disney World Website:

The PRICE? $5540.88

Dates Arriving on 08/28/2010 Staying for 5 nights
Celebration Add a Celebration (No)
Travel Party 2 Adults 0 Children
Resort Disney's Animal Kingdom Lodge (Savanna Room)
Tickets 6-Day Magic Your Way Base Ticket
Flight Delta Air Lines
From Las Vegas, NV (LAS)
Arr Orlando, FL (MCO) 08/28/10 7:38AM
Dep Orlando, FL (MCO) 09/03/10 4:47PM
Ground Disney's Magical Express (To/From Hotel)
Package Magic Your Way Platinum Package
Provider Walt Disney Travel Company
Offer Expires On 03/20/2010
Total Package Price $5540.88 †
You currently have no offers.


Now onto the email.....

Dear Disney,

Again...Disney.....You failed!
Went to Disneyland for Valentines Day....to propose to my girlfriend...... We were going to stay at Disneyland Hotel. (Called 3 weeks in advance)..... Yikes over $2300.00 for 2 days...not counting tickets or food (scratch that!)....Stayed at Ramada Maingate....King Jacuzzi Suite...3 days...$300.00!! Asked Disney to help set up proposal in park..... NO HELP whatsoever from Cast members or City Hall...... Wow...We got buttons to wear....So thrilled about that. (NOT).
So, we decide since we've never been to Disney World....We will go there for our Honeymoon on August 28th 2010....(5 nights 6 days).....Platinum Dining package, Animal Kingdom Hotel (savanna room), 6 Day Park-hopper pass and water park and extras.....and flight and transportation..... PRICE?.... $5460.00....OMG!!!
So what does Disney Destinations do?....Oh they send me email today....saying "heard you were coming to DW in September...First Time!"...We will give you 40% off on a DW package...... GUESS WHAT??.... So I call....407-W-Disney....It doesn't APPLY to the package WE WANT...(NO Disney Platinum Dining pachage included with that special!!.....No Flight!

So guess what Disney Parks..... Not going to come to your parks.....EVER again..... and guess what?
My good friends asked about going to Disneyland in June with their 4 kids and some relatives...Know what we said?.... Don't waste your money....Parks too crowded, Prices WAY TOO High....and no discount on the packages the GUEST really wants.....
Know where there going now instead?....... Magic Mountain and Knotts Berry Farm

So you see.....Now when someone ask me about Disneyland..... and Disney World....... We tell them spend your hard earned money were they give you something worth remembering besides high prices and no REAL value or specials the CUSTOMER WANTS.

By the way...know where we are looking at now for our Honeymoon?....... Universal Studio's, Knotts Berry Farm and San Diego Zoo........Thanks Disney!!

"Make your Dreams a Reality"...... Says Disney..... What a bunch of Malarky!!

We have a very large family Disney (names excluded from this posting), tons of friends and have no problem telling them about our experiences with your Parks... And guess what?.....they agree....Most have been disappointed by your prices and parks ...and won't be back.

When you can come up with a better deal and better service and guest relations...Just maybe, someday, we might return. Until then..... Find us at the other parks that have something better to offer.

Signed the "C's"

P. S...... When we went to Disneyland, several rides were closed, The Matterhorn, The Rivers of America, The Coulmbia & Riverboat, etc..... BUT, we still paid full price for our tickets....Felt a little cheated.
     
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Posted by Anonymous on 2010-03-02:
"When we went to Disneyland, several rides were closed, The Matterhorn, The Rivers of America, The Coulmbia & Riverboat, etc..... BUT, we still paid full price for our tickets....Felt a little cheated."

So, you think you should have gotten a discount on tickets because rides were closed? You could have done research, ahead of time, to see if certain rides are going to be open, if they're going to be closed for renovation.
Anytime you go to a place like Disney Land or World... you have to plan this months and months in advance. Lots of restaurants require 120 days notice to get reservations there. To make your experience at Disney Land work to your advantage, you *have* to plan months and months in advance. To get the best deals, the best packages, the restaurants you want... everything... you can't do it in 3 weeks time.
You can also do research on when the place is less crowded... their "off" season, so to speak.
The last time I went to Disney World was 2008... in the second week of September (one of their off seasons) for the Halloween events. We started planning it in January. We actually wanted to go the last week in September but there was a great deal going on for a 7 night stay that was actually pretty cheap. We stayed "on campus" and a majority of the meals we consumed in the cafeteria were included in the plan. We got a majority of the restaurants we wanted well in advance (one of which being Cinderella's Castle which is a b**ch to get reservations for).
You can find better packages if you stay "on campus" rather than a hotel that's not a Disney hotel. Plus, you don't have worry about finding transportation, you just take the buses that travel frequently from the hotels to the parks. And, you also can stay longer in the parks than those that don't have a hotel on Disney property.
The whole point being... you have to plan well in advance. 3 weeks is not enough time.
Posted by Anonymous on 2010-03-02:
Your expectations are unreasonable. You quote price too many times. You can't afford it, so go elsewhere. And as for telling your friends and downing Disney, you loved the idea til you couldn't get what you wanted as cheap as you wanted, then Disney became your nightmare.

I never take reviews like this seriously. And I agree with BK...Disney is HUGE. Not something you plan on a whim. And NOT cheap.
Posted by Ytropious on 2010-03-02:
You complain about the price and price only. I don't go around saying OMG a Maserati costs 125 thousand dollars! Ummm I got my car for 3,000 dollars so suck it Maserati! Dude, so Disney charges an arm and a leg for everything, so exercise your right to choose to stay elsewhere, which you did! I fail to see what Disney has done wrong.
Posted by Anonymous on 2010-03-02:
I really didn't understand this review other than they didn't get a 40% discount for a package they wanted and Dumbo didn't help with the wedding proposal??? I always try to see the OP's side of things but I'm gonna need some help on this one because all I get from this review is that Disney World/Land is expensive. I always assumed that was common knowledge.
Posted by SteveWiginowski on 2010-03-03:
Posted by PepperElf on 2010-03-03:
hmm. you know it was much easier when i went to disney

i just hopped a train, got off a disney and wandered through the place for the day with 3 of my friends. of course we didn't do any overnight things or speciality packages, just a basic ticket.

the hard part was finding some place to get my $ changed into ¥
Posted by Anonymous on 2010-03-03:
Disney parks are expensive, everyone knows that. If you can't afford it, don't go there.
Posted by Anonymous on 2010-03-03:
My Comment to ALL readers who responded negatively to my 3 Cents Worth..... I guess you must all make over $50,000 a year or more and can afford to spend $5,000 to $6,000 at a pop?...Well, alot of folks don't. Or, perhaps somebody else paid your way?...Remember, Walt Disney wanted a park EVERYONE could enjoy....not just the rich (read the history)
Either way,
A) We have been to Disneyland over 30 times or more since the early 1960's....and the prices have sky rocketed in the last 10 years.
B) Have ALWAYS planned well ahead of time. (doen't matter if rides closed....You pay full price for a completely opened park...not a partially opened park....Would you pay full price for half a movie or theatre show or a plane ride to half your destination?)
C) And yes, we knew Disney Parks were expensive...and that is why we ARE NOT going..... just as much entertainment at other places for a whole heck of a lot less.... Disney is not the only venue.
And....
D) Giving value and meeting the customers needs are what makes a company stronger....I should know I work in the entertainment Capitol of the World (Las Vegas) in a major Hotel.... and if we didn't cater to our customers needs....we wouldn't have any returning customers.
E) Prices have jumped up another $1000.00 since I last went online to check into a package last week...And this is the off seasons supposedly (6 months in advance.
Posted by Anonymous on 2010-03-03:
Wolf, you wanted to stay in a Disneyworld resort hotel + airfare + park tickets. That seriously amps up the price.

I've never stayed in a Disney owned hotel, and have always had a blast.

You either can afford it, or you can't afford it. I can't afford to charter a private jet, but I'm not going to write a complaint letter about it.
Posted by Ytropious on 2010-03-03:
Wolf, for the record I probably make much much less then you. Anyway the only thing you are required to buy at Disney is a ticket inside. That's like what, 100 bucks a pop? YOU are the one acting like it's required to stay on site and eat on site and fly with a package deal. You don't have to be rich, you just have to have other options.
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Unrightful Collection of Personal Information
Posted by Disgruntled Patron on 02/22/2010
ORLANDO, FLORIDA -- I visited Disney World Magic Kingdom yesterday[2/21/10] and I was appalled to see that they require the collection of finger prints!! I adamentally refused to allow my 3yr old son to be scanned. At first the ticket lady wouldn't let us through and I seriously considered leaving then and there. But after much venting of frustation on my behalf she agreed to let him through because he "can't reach the scanner anyways". So my question that I pose to you today is why on earth would the Disney Corporation like to fingerprint a child? For what purpose is this unrightful collection of data? They claim that it is for the sole purpose of keeping someone from stealing your ticket but I don't believe. Furthermore, upon questioning aforementioned ticket lady about what is done with such data and whether it wa stored in a database of some sort or what exactly was done with it she responded, "No, it is just used to get in". So, let me say this, how can the info be used at a later date if it is not stored on at least one database?!?!? And so I shall have to say that unless I see a legitamite purpose for my child to be fingerprint, then I, as not only a parent but also as an American Citizen, refuse to allow this to happen!!!
     
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Posted by Anonymous on 2010-02-22:
"They claim that it is for the sole purpose of keeping someone from stealing your ticket but I don't believe."

Why not? Why don't you believe it? Are you *that* paranoid? I've been going, every year, to Disney World for the passed three years and have no problem placing my finger on the fingerprint area. They don't sell your information because I have yet to receive more junk mail than I already do. All it is, is for identification... like the security lady told you, and was telling the truth.

Wow, seriously? It's just a fingerprint. It's a form of identification. There's no info stored... but just a way to identify someone. You seem to have no problem placing your finger on the scanner, but why not the 3 year old?
This is something that has been going on at Disney World for awhile now. At least, it has been the last 3 years I've been going.
Posted by Sparticus on 2010-02-22:
My wife and I were quite surprised about the whole finger print scanning as well. Not only did it seem unsanitary (the finger print scanner was this little sticky pad) but it seemed unnecessary.

We didn't complain, but we wanted to. I definitely felt a bit of privacy invasion.
Posted by Anonymous on 2010-02-22:
Disney isn't the only park that does this. I paid a lot of money for my Busch Gardens Platinum Passport. If I somehow misplace it, I'm happy to know that no one else can use it.

Posted by Anonymous on 2010-02-22:
I guess I wonder how far a business would have to go before some of you would scream foul? How about a DNA sample? Blood sample? Stool sample? Urine sample? Body cavity search?

I never in my life thought we would get to the point in this country where one would have to be finger printed in order to enter an amusement park. That's just messed up.
Posted by tnchuck100 on 2010-02-22:
The only thing that is recorded is "This fingerprint is a paid admission for this day." No name, no SSN, no description. Tomorrow it no longer exists.

Unsanitary? If that is a problem you need to stay off of the rides while there.
Posted by Anonymous on 2010-02-22:
I think, just maybe, fingerprinting the 3 year old is a little much. But, it's just solely for additional identification purposes... to make sure you are you. It's quick and easy... much better than waiting for someone to whip their i.d.'s out because most people don't have them out, ready to go. And they want to get people in there as fast and accurately as they can.
Posted by MissMae on 2010-02-22:
Call me paranoid if you like...but there's no reason anyone needs to collect my or my daughter's fingerprints. Good for you OP, for standing your ground.
Posted by tnchuck100 on 2010-02-22:
People generally fear that what they don't understand.
Posted by goduke on 2010-02-22:
I don't know, Star...I've seen NCIS. Seems that they can do an awful lot with a fingerprint......
Posted by Anonymous on 2010-02-22:
Is it a fingerprint, or a finger scan. There is a HUGE difference. A fingerprint makes an actual image of the finger, whereas the finger scan measures certain points on the finger and calculates a very long number which is unique to every individual who has ever lived. The finger scan is totally innocuous and non-intrusive, so before getting too crazy over this, it pays to know first what they are actually doing.
Posted by tnchuck100 on 2010-02-22:
goduke, in NCIC they have fingerprints associated with names, aliases, addresses, etc. In Disney case there is no related data other that this finger print is valid today. Granted, this concept takes some logical understanding.
Posted by Anonymous on 2010-02-22:
Goduke, LMAO!

Posted by Starlord on 2010-02-22:
Watching a television show has little to do with reality. There is a lot of dramatic license taken for TV. Unless you have more than one print, or have a suspect to compare it to, fingerprints are really pretty useless. Add to that the fact that the agency has to spend over $750 to clean up after fingerprinting a scene really makes it not so useful. The myth that they can take one fingerprint and match it to a suspect is baloney. For instance, My index finger print might match the ring fonger print on your hand. That is why a full print set is required for a positive ID. TV cops have better scriptwriters than the guys and gals who bleed real blood when shot by anything other than a blank.
Posted by goduke on 2010-02-22:
Oh no. If I saw it on TV, it must be true. Why would they make stuff up on TV? Next thing I know, you'll be telling me stuff on the internet isn't true.

Here's a story from 2006 about the technology and what they're doing with it:

http://www.clickorlando.com/news/9774630/detail.html
Posted by tnchuck100 on 2010-02-22:
goduke, that article is pure media hype based on a fragment of truth.

If you enjoy technical paranoia just think about it is technically possible to remotely open the microphone on your cell phone even when it is off and monitor your surroundings.
Posted by Anonymous on 2010-02-22:
Duke, that guy Crossley in the article is a maroon, plain and simple. They are NOT taking fingerprints, but he's from ACLU so it's about what I would expect from them: they rarely run with the truth.

Look at it this way, if I counted the freckles on your right cheek, then multiplied them by the freckles on yourleft cheek, and multiplied that result by some number that I have pre-chosen, is that the same as taking your picture? Neither is finger scanning a fingerprint.
Posted by Anonymous on 2010-02-22:
Ken, thanks for making me think of Bugs Bunny.

Posted by goduke on 2010-02-22:
You mean all of the stuff on the internet isn't true?
Posted by Anonymous on 2010-02-22:
Walt, Walt, were art though oh' Walt? What's happening to your happiest place on Earth? All this drama just to have a gay old time.
Posted by yoke on 2010-02-22:
We were at DW last year and had our finger SCANNED. I also know that you have to have the correct ticket that your finger was scanned with. We had 11 of us going in at the same time. Be the responsible person in the party, lol, I was given all tickets after we entered so we would not lose them. We had a great day, went back to hotel and then that evening wanted to go back. I handed out the tickets. WELL, if your finger scan did not match the ticket you could not go in. Were we mad, NO, we were thankful because we know they were protecting us from somebody else using them. After about 5 minutes we were all in.
Posted by Anonymous on 2010-02-22:
In this day and age biometrics are prob gonna be taken everywhere u go soon.
Posted by MissMae on 2010-02-22:
True Wally...that way we will be conditioned when the first chips are introduced that carry all of our info on them...you know, so we don't have to hold up the lines at Disneyworld, so they don't have to wait for people to dig through their wallets for their ID, or worry about their tickets being stolen. I can't wait...things will move along SOO much faster then!
Posted by Ytropious on 2010-02-22:
It's easier then remembering a pass or a stamp on your hand that can wash off. I think it's a neat idea. As someone already said your prints are everywhere and if someone wanted them they could get them (I think this was on the show MANswers once). They aren't stealing your identity.
Posted by Starlord on 2010-02-23:
As far as fingerprint databases go, if you have never been arrested, in the military or had a job in security, gotten a concealed weapon permit, or been bonded, no one has your fingerprints on file. I have about thirty pounds of fingerprint cards on file with the FBI, and have never been arrested or in the military. I have driven taxicabs in Indianapolis (IPD requires prints for hack license, I have been bonded for my alarm system business, I have worked in both police and security work, and have had CCW permits in two states. They can pull up my print info on AFIS, but they can't do it with a partial print.
Posted by Anonymous on 2010-02-23:
OK, one more time for the folks at home... these are NOT fingerprints, they are finger scans and there is no correlation between the two. All the finger scan does is create a unique identifying number that only has signifigance to the one who creates it. It's a very fast, easy and safe way of identifying someone, who you have previously set up on your system. They are often used as logon identification for networks.
Posted by Disgruntled Patron on 2010-02-23:
Well, I appreciate everyones opinions and I respect that they differ from mine, in fact, I'm glad that they do because it just allows indivinduals to be exactly that. Now I'm not overly paronoid, let us attest it to overly protective. And while I had no compunction having my finger scanned, I will still no matter what refuse to allow my child to be scanned regardless of how the underinformed masses regard my feelings on the subject and that is my right. As it is also my right to be outraged by the procedure and as duly noted it original post, yes my ticket may be lost or stolen but I don't care so long as it helps to protect the privacy of my child. Thank You!
Posted by shanticena on 2010-02-24:
Wow,seriously! Those who believe that there isn`t anything to be paranoid about this is "baaaa" er um excuse me thats the sound of the blind sheep being led to slaughter!
Posted by shanticena on 2010-02-24:
If it is only "scanning" then how is it that if an individual has purchased a ticket such as a Fl res 4 day park hopper which doesnt expire until May 25,2010, the so-called "scanner" can differentiate between an individual, as was explained to my friend and I when we recently purchased our tix,up to an indefinite time period? It sounds as if there is a database somewhere... and is solely for identification purposes? The disturbing thing is that this is a corporation. Once again let me repeat, this is a CORPORATION! Why are corporate fat cats investing in personal information that is unique to an individuals identity? We wanted to ride on some rides not invest our money in a bank, or adopt a child, work in healthcare, or anything to that nature... hmmmm.... should Mc Donalds require a fasting blood glucose test before allowing me to purchase food with a high glycemic index? While it appears on the surface that this is not an invasion of our constitutional rights (pssst,hey kids, did you know that once upon a time We The People had certain rights such as freedom of expression, the right against unreasonable search and seizure... go ahead look it up, of course it will be harder to find then fairy tales happily ever after and all that...) the bigger question remains WHY? Oh and by the way I told them o hell no heres my ID! You can look but your`e not scanning that, either. Oh yeah one more tidbit of information, they took down our names put it on a paper ID and added our DOB so WHY scan my unique personal identification that could implicate me in a crime, or clear me of a crime, etc?... anyway hopefully you glean some insight into this atrocity! P.S. I get it, WHY, because we love you! M-O-U-S-E
Posted by PepperElf on 2010-02-24:
"So my question that I pose to you today is why on earth would the Disney Corporation like to fingerprint a child?"

Because if the unthinkable happens and some jerk steals your kid, they have your child's fingerprints available to give to the police or FBI to use in the search of getting him back.



Posted by Anonymous on 2010-02-24:
Shanticena, I guess I'd rather be a sheep about than to be ignorant and uninformed about it.

Pep, this system doesn't create a fingerprint, so there is nothing they could pass on, although it's a good thought.
Posted by Slimjim on 2010-02-24:
I read this and didn't even bother with the list of comments becuase I know they must state the obvious in majority, which is my reaction and Bearkat's out the gate.
Many Disney tickets are sold as Passes, good for many day blocks, weekends, seasons or even the whole year. Finger scans match a ticket account to a person, so yes, no one can steal and use it. More over, you can't just hand your passes out to friends and family using the tickets to allow other people to gain admission free and dishonestly on another day.
So yes, that is the reasoning, "no one" steals admission. I have no problem taking my family in and us all scanning our finger tips. The only reasoning I can see objecting to it would be if I was trying to pull a fast one with the Passes and bought them to be reused by others intentionally.
Posted by PepperElf on 2010-02-24:
if they are fingerprinting a child... then there must be a place the data is stored, no?
Posted by Toni on 2012-10-20:
wow just wow so sorry I only found this now okay as others have pointed out this is NOT a fingerprint it is a SCAN no onr wants your identity but if you are that afraid I would suggest never using a stores reward card never shoping on thr internet don.t go to Drs as medical records have been c compromised
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Great Staff contributed to a most excellent family vacation
Posted by Waterbury01 on 01/20/2010
This review is a little late in writing but that's just because I'm lazy.
In Nov 2009, my family and I went to Disney for a family vacation. Well the flight down was a nightmare (read my Delta review) but I have to say, when I got to Disney, the staff there more than made up for all the pain of the travel.
We arrived by 1:30 am with no luggage and no tolietries. When I mentioned this to the check-in agent, he gave us a entire week's worth of amenities. When I asked if they had diapers back there as well, he said no but went and got the Night Manager. The Night Manager opened up the in-hotel store and got diapers for me. I was amazed. The next morning, Concierge was very helpful in getting me and my family our tickets and permanent hotel key. I love this hotel and will be going back next year or the year after. They have earned both my respect and my loyalty.

     
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Posted by trp2hevn on 2010-01-20:
Great review! It's nice to know some employees will make a little extra effort when needed.
Posted by BEJ on 2010-01-20:
Very Nice!!!
Posted by Anonymous on 2010-01-20:
Why couldn't my family's stay at one of the Disney Parks have been this enjoyable?!!!

Signed, Superbowl! *tears*
Posted by PepperElf on 2010-01-20:
the one in japan is awesome too ;-)
Posted by bargod on 2010-01-20:
That's just good customer service.(VH)
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What not to do and what to do at Disney
Posted by John W. on 12/04/2009
If you do go to the most popular amusement park in THE WHOLE WORLD during the busiest times of the year, you WILL face l-o-n-g lines. It is not Disney's fault. Planning and proper use of Fast Passes (FP) are keys. We went Nov. 28-Dec.3. Each morning we got a FP for the most popular attraction (Hollywood: Toy Story, Tower, Rockin'. EPCOT: Soarin', Test Track -get a personalized Driver's License for only $5. Magic Kingdom (MK): Pirates, Buzz.) Then we went to the second most popular and got on quickly. FP TIPS: You can get more than one/day (time printed on bottom). We were told the FP is good from the starting time to the end of that day. TIP: with children, don't do MK first or they may think the other parks are boring in comparison. We did EPCOT first, our grandson enjoyed Living with the Land, Spaceship Earth was good and the personalized ending was a cool/fun surprise. Other than the science being wrong, Ellen's Energy Adventure was dramatic. WARNING: Mission Space has two intensity levels. The more intense (Orange Level)may make you feel sick if you are prone to motion/spinning sickness and I am not kidding. It is very realistic! Disney DOES warn you, so it's not their fault if you get sick. The easier (Green Level)is very mild on the tummy and still dramatic. TIP: Leave babies/toddlers at home. The need for a stroller should be the tip on who not to bring. Wheelchairs: Disney has done lots to make the parks wheelchair-friendly and I applaud them for that. Again, don't come on packed days. Guest Relations: We had a need to use it and Janson (Norwalk, CT)really worked hard to help us. We liked the Carousel of Progress in MK, relaxed, informative, entertaining, v. short wait. Kids may find it a bit "boring" but a little learning is good for them (oh no, learning?!). DON'T MISS: Hollywood: Toy Story, Tower, Rockin', the stunt shows were great, no bad seats. MK: Monsters Inc and Mickey's Philharmagic both very creative. The Hall of the Presidents was inspiring, 'glad Lincoln still takes "center stage". Don't bother: Stitch. A few Disney guests may feel they are "entitled" to the Royal Treatment...be reasonable, plan, and have a magical time. Our longest wait was 25min and we did rides over (Buzz 8 times!). --John W., Beverly Hills, MI
     
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Posted by Flexanimous Fellow on 2009-12-04:
VH! I never understand why people attack Disney because of its long lines. Indeed, it sucks, but that's what happens when you go at peak times. There's nothing Disney can do about that.

Glad you had a good time.
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Not happy
Posted by Judy574 on 02/20/2009
ORLANDO, FLORIDA -- I stayed a the All Star Sport and had so many problems. The main thing was housekeeping they would not clean my room right not leaving towels not taking the old ones not cleaning, the room had so much dust on the tables in both rooms cause I had to get moved from rooms and both were the same way the toilet would not flush you had to flush 2-3 times. Then the last day I was there my family and I went to eat at about 9am took most of are thing to the car left camera and thing we took to the parks every day on the table we were gone about 45 min. When we got back are stuff was gone housekeeping had took all are things out and said they thought we had left. Mind you check out times is 11am. Then they would not find my stuff. So I was not happy at all.
     
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Posted by Principissa on 2009-02-20:
If check out time is at 11 and you were gone at 9 for 45 minutes they should not have removed anything from your room. The room was still yours for another hour and fifteen minutes. I sincerely hope you checked what was left in the room and found that nothing was missing.
Posted by Anonymous on 2009-02-20:
You should have called the front desk and insisted that they call the police, as your room had been burglarized. That would have gotten you some attention.
Posted by yoke on 2009-02-20:
That is wrong about your camera. As for the towels, many hotels are not giving clean towels on a daily basis like they used to unless you actually ask for them. The days of clean sheets and towels daily are long gone! The way things are going hotels will become like the airlines and start charging for things we take for granted in hotel rooms.
Posted by saj80 on 2009-02-20:
Disney just announced layoffs at all of their theme parks, so service will probably get worse.
Posted by BokiBean on 2009-02-20:
I didn't know clean towels every day were a thing of the past! Gross. I'm bad about shopping on the maid's cart though..lol
Posted by Anonymous on 2009-02-20:
Too funny Boki -- My fiancee is bad about shopping the maid's cart as well.

Good answer Ken! That is exactly what one should do.
Posted by Anonymous on 2009-02-20:
My nephew shops from the maid's cart and drinks all the vodka and rum in the in-room bar...and re-fills the bottles with water. Not recommending the practice.
Posted by Anonymous on 2009-02-20:
What was inappropriate about my comment? Sheriff, any idea?
Posted by Nohandle on 2009-02-20:
Oh my Doc, I thought the only thing available from the maid's cart was additional hand lotion and shampoo to be taken home after hiding in one's luggage. I really need to pay more attention as to what's free for the taking.
Posted by Crown Jules on 2009-02-20:
Like yoke said, a lot of hotels don't change the towels every day anymore unless you ask them to. There's usually a sign or some kind of notice in the room saying that they're doing it to help the environment. It honestly doesn't bother me. I don't know about anyone else, but I certainly don't change the towels in my home every day.
Posted by Anonymous on 2009-02-20:
justbcuz, mine was deleted too so maybe yours no longer made sense?
Posted by BokiBean on 2009-02-20:
lol@Doc's nephew!
Posted by yoke on 2009-02-22:
Did you file a police report?
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Defective Toy
Posted by Brandy12 on 01/16/2009
I purchased this tent for my girls for Christmas and after a few weeks of careful use it started falling apart, this is one of the worst toys Disney has made and there seems to be no way of contacting them. This was a real ripoff for the 50.00 price.
     
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Posted by Anonymous on 2009-01-16:
If you purchased it at Disney World then go to www.disney.com for contact information. Or look at your receipt.
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Unsatisfactory Vacation
Posted by LauraDarnell on 07/29/2008
FLORIDA -- To Whom it may Concern,

I am sending this E-Mail because I was told there was no where else to turn. Below is one of three E-Mails I have previously sent to Disney Guest Communications. I still have not received a satisfactory answer. Every time I have E-Mailed Disney Guest Communications my E-Mails are answered by (person's name). She has told me that my E-Mails will not go beyond her and that her decisions are final. She has stated to me that there are rules that have to be followed, those rules do not coincide with what she has done. The E-Mail below states the decisions that (person's name) has made. Because the rules were not properly followed the first time with (person's name) decision I have been told by her once to contact the (person's name) to ask them for one of the two FREE night stays at the Grand Floridian. Because the (person's name) were issued these two FREE nights they feel they are rightfully theirs. Then (person's name) told me to take the (person's name) to Small Claims Court because she is not changing her mistake.

I have always thought Disney stood for the love of friends and family, but with her suggestion of how to handle this situation I am rethinking what I thought of Disney. What this E-Mail comes down to is that I am paying for her mistake which should be corrected. My trip to Disney World this time was deplorable. I am now turning to you for an answer. Please read the below E-Mail.

Thank you very much,
(my name)




--------------------------------------------------------------------------------
From:
To: wdw.guest.communications@disneyworld.com
Subject: Unsatisfactory Vacation
Date: Mon, 23 Jun 2008 22:35:32 -0400

Dear Disney World,

I took a trip this year to Disney World April 4-7, 2008. My reservation was under the guest name of (person's name) and (person's name). While staying at your resort Disney Resorts a great deal of unsatisfactory things took place. My first reservation was at the Polynesian Resort. I was first placed in a room to the far left side of the resort that bordered a parking lot and the Monorail transfer to Epcot. Within minutes of walking into the dorm that this room was in a musty smell was in the air. At the time parts of the Polynesian Resort I was told was in the process of being renovated. As I entered the room I was first disappointed in the view. I asked for a garden view and I was looking at the end of the parking lot and some type of water pump station for the Blue Lagoon. The balcony to the room was tangled in spider webs and the air conditioner was making a terrible noise. I quickly made a phone call to the front desk to have my room changed. At the front desk I spoke to a young man named (person's named), I believe he was from Ireland. (person's name) apologized for this mishappening and placed us in another room with a view of Cinderella's Castle. This room had a great view, however was not cleaned well. On top of the television system was an empty chip bag and dust so thick I could write my name in it. In the bathroom there were sticky rings on the bathroom counter and glitter on the bathroom floor. I immediately walked back to the front desk instead of calling this time and spoke to (person's name) again. I asked him to transfer my reservation to another Disney Resort. He found me a great room at the Disney Floridian with a parlor in it. Before I checked out of the Polynesian Resort I was given park tickets for the inconvenience, but I also asked for housekeeping to come to the last room I was in so I could show them what was missed when cleaning the room. Housekeeping wouldn't come to the room they only called.

After checking out of the Polynesian and checking into the Grand Floridian. I thought my trip to Disney would finish great. We didn't stay in our new room long because we were starving. We had been checking in and out from 2 that afternoon to 7 that evening. After eating we returned to the room and found it to be very stuffy. Luckily the room had windows that opened. Sleeping that night was hard to do with it being so toasty and the temperature in the room was climbing. Also the ceiling fan was uneven and needed tightened. I called the front desk the following morning to report our new room situation. The maintenance manager I believe his name is (person's name) or (person's name) had our ceiling fan tightened, but had no luck with our air conditioner which was not working. Fans were brought to our room for the remaindered of our stay because the air did not work till our last night stay.

I have visited Disney World since I was a small child and it has always been a magical experience, but this trip was not. Unfortunately Disney World has also done wrong by me in recent E-Mails that I have E-Mailed about this trip. I went to Disney World with myself, (person's name), (person's name), and (person's name). I just came to find out that the (person's name's) E-Mailed you regarding the trip and Disney World has given them two free nights at the Disney Grand Floridian. This greatly upsets me. The trip was paid for in 4 equal parts. Each person in the party paid for one night's stay. I still have a copy of the check I wrote to the (person's name) for this trip to Florida. The (person's name) were given our money to pay for our trip by using their credit/debit card. Recently (person's name) forwarded me Disney World's response E-Mail to him regarding the trip. (person's name) response to (person's name) E-Mail. I called (person's name) number which was included in (person's name) E-Mail. Ms.(person's name)recently called me about her response to the (person's name). She told me that Disney World can only make things right with the person who the reservation name was made in. I find this hard to believe when our reservation was in (person's name) name and the 2 nights stay in the Grand Floridian was issued to (person's name) son (person's name). What if I had been the only one to write a letter to Disney World regarding my stay and the (person's name) had not. Would they have still been issued the 2 nights stay at the Grand Floridian or would I???? Instead Ms. (person's name) asked me to call the (person's name) and ask them to resend their letter back and she would divide them equally between the parties. If I were to ask the (person's name) to do such a thing a great friendship would end. Ms. (person's name) actually had the nerve to say well if you are friends then you should be able to ask them to resend what Disney World has already given the (person's name) for their inconvencences. I have watch the Disney Network my whole life and I thought Disney was into making friendships not ending them. This is just such a terrible thing for Disney to do. I was a paying Disney World customer and yet the (person's name) get compensated for our terrible stay. Basically (person's name) and (person's name) didn't pay for their night stay this past trip to Disney World because Disney World gave them a 2 night's stay at the Grand Floridian. (person's name) and (person's name)are Mother and Son. Also if Disney World's rule is to only issue any compensation to the reservation holder then why were these tickets made out to(person's name)?! The reservation was in (person's name) and (person's name). To be correct by any means the tickets should have at least been in (person's name) name. However (person's name)and(person's name)did pay for their nights stay. This is wrong what Disney World has done. I am so greatly upset and I hope by this E-Mail you will show me the same compassion you have shown the (person's name). A Year of a Million Dreams is your theme as of now and Disney World is asking me to end a friendship because of their wrong doing. What would you do if you were a guest in my shoes?? Thank you,(person's name). If you have any questions please feel free to e-mail me at (e-mail address)


     
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Posted by dan gordon on 2008-07-29:
who is going to respond to your novelette? You sound incredibly picky. They offered the reservation a comped room. If you were such good friends you should be dealing with your friend. What are you teaching your children?
Posted by Anonymous on 2008-07-29:
I like the "Grand Californian" hotel at Disney's California Adventure.Its an awesome hotel
Posted by yoke on 2008-07-29:
I got lost with all the *****'s.
Posted by dimplepie on 2008-07-29:
Boy, there sure seems to be alot of cussing in here, lol.
Posted by Anonymous on 2008-07-29:
I agree Steve, it's just like being in Yosemite. (which of course is on fire right now, the park not the hotel)
Posted by yoke on 2008-07-29:
Dan, agree. Once i got the courage to red past the ***'s I saw that the complaint lies with the friends and not the hotels. The OP needs to ask the friends for one of the vouchers.
Posted by Hugh_Jorgen on 2008-07-29:
I would simply call ******** and tell them that you talked to ******* and they said they owe you half the refund.

Posted by spiderman2 on 2008-07-29:
I agree Hugh, I would also ******* and then ******* with *******.
Posted by jenjenn on 2008-07-29:
Dan G - right on!!!
Posted by AGentlRose on 2008-08-30:
I think you're just looking for something for free.
Posted by Jaybee68 on 2008-09-12:
Your issue is with your friend, not Disney. I had to laugh when I read that asking your friend for a portion of the free stay would ruin a great friendship, when it sounds as if it's already ruined. Your friend chose to keep it all for him/herself. That's no friend at all and in my opinion, your anger is completely misplaced.

Also, I don't believe most of what you said. But that's not even the point here.
Posted by Slimjim on 2008-09-12:
If I were a guest in your shoes I'd say to my so called friend, hey, whas up with you keeping the free vouchers for yourself!? I assume there is a reason you won't approach your friend on this issue, maybe your friendship isn't as solid at this time as you imply. Regardless, as others said, Disney made it right and it's your responsibility now to work it out with your friend.
Posted by ethansmama on 2010-01-27:
Do what I did. Move to Florida and become a Florida resident: 4 days at Walt Disney World for $99 per person. Cost us $35 for a hotel per night at a nearby Days Inn. Problem solved.
Posted by Weedwhacked on 2014-03-05:
"I have always thought Disney stood for the love of friends and family,"

Really? They are all about making money!
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Recent Vacation At Disney
Posted by Grumpie on 02/17/2008
Just spent 8 days at Disney World and as far as we are concerned it is still a great place to spend a holiday with the family. We have been there quite a few times since 1973 and it is a great place to spend a family vacation.

Nobody does it better. The grounds the parks the resorts everything is well kept and the staff is always polite and considerate.

Thanks Disney for a great holiday. My son was 4 years old in 1973 when we first came and this year my grandson was 4 when we went. I don't know who had the most fun my grandson my granddaughter my son or my daughter in law.

They all had a great time. In fact they stayed 3 days longer then my wife and I.
     
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Posted by Ponie on 2008-02-18:
In that list of people who may have had the best time, I think you should include yourself. That's quite a record--first with a four year old son and now with a four year old grandson. Glad you had a good time. Very good review.
Posted by shelly16 on 2008-02-18:
I freakin' love anything Disney!
Posted by aimmelou on 2009-05-12:
I'm also really glad to hear someone NOT complaining about Disney. We have bought into the vacation club and go as a huge group every year during peak season. Sure it's hot and crowded, but that's to be expected and we enjoy laughing about some of our "adventures" later.

My favorite part is seeing our trip through the eyes of not only my son from year to year, but people experiencing it for the first time, no matter what age.
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Security and Medical facilities at DisneyWorld
Posted by Queenidog on 10/26/2007
ORLANDO, FLORIDA -- This is more a suggestion for Disney than it is for visitors, but I'll state it anyway in case Disney actually cares enough to read about it.

We took the Backstage Tour of Disney, a well organized informative tour. Worth the money. To do so we often had to go "backstage" through doors on the visitor side to the back lot. We just simply followed our guide who, although she had a badge, was never challenged. There was essentially no security on these doors. Later, when my wife and I were walking around the visitor side, it was obvious we could have just slipped into the back without anyone questioning us. (If fact we had Backstage Tour button on which would have made it easy).

Disney goes through great pains at the entrance to search your bags and scan your fingerprint, but this is a real big security hole, being allowed to go to the back, or people from the back to come to the front. A delivery guy could be a terrorist and come in with a bomb strapped around his belly. I questioned this to our tour guide and was told it "had" to be this way in case of emergency, eg fire, bomb threat, etc. This makes sense, but what they should have is electronic doors, and only a swipe card will open them. Doing so ensures Disney employees are opening the doors, and each one is being recorded on a computer somewhere. In case of emergency, cut the power and the doors will automatically open.

On point #2, regarding medical facilities, I was disappointed/appalled that there was virtually none. In the 95 deg/95 % humidity heat in Florida (September) my wife got heat stroke and there was no one around to help us. We asked a park employee for help and were told the medical facility was at the main gate (we were in Toon Town). Not ONCE did I see a medical person walking around the park. I saw no emergency phones and obviously the park employees know nothing about emergency procedures. I was able to steal some ice from a soda display to cool my wife down enough that she could walk under her steam. We left the park about 4 hours earlier than expected and could not re-enter due to our ticket type. At our local exhibition in the city where I live, there are numerous first aid attendants walking the park in pairs, ready to attend to anyone needing assistance.

I even saw a portable stretcher attached to a motorized scooter, if it were necessary. The guy sitting in it had a radio so that he could be anywhere he was required. Disney did not have this and I'm shocked that they don't. Our park also had city police patrolling regularly.

All emergency personnel at our exhibition and fair were available: police, fire, first aid.
     
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Posted by shawnp80 on 2007-10-26:
Im sure your wife might have been a little overcome by the heat, but quit exaggerating. She didnt have a heat stroke.
Posted by jktshff1 on 2007-10-26:
It's a theme park, a for profit business and not a city government. They usually rely on the local city services for fire and emergency problems.
By the way, it's our schools you need to worry about, not a theme park. go to Glen Beck on line.
Posted by Slimjim on 2007-10-26:
This might surprise you JK but Walt Disney World is some kind of independent entity. I'm not sure how they handle fire and medical, but I know they have their own police force. They are in Lake Buena Vista FL., and the ONLY thing in Lake Buena Vista (population around 15) is Disney property. They somehow control the whole municipality.
Posted by jktshff1 on 2007-10-26:
slim, yea but not police force...it's a security detail and is subject to the local laws and government. That being said, they probably pull enough weight and bring enough tax money to do what they want, how they want.
Posted by fazie on 2007-10-27:
gee thanks for now giving that info to possible TERRORIST!
Posted by yoke on 2007-10-27:
You can buy water at almost any place that sells food at Disney.
Posted by Anonymous on 2007-10-27:
If you tell any employee at Disney that someone in your party is having a medical problem, they will call and get someone to you pronto. I think having someone walking around in a sea of people, wouldn't really be that effective anyway. They are pretty efficient at Disneyland/world from what I've experienced when it comes to helping people in need. I have to agree with the others--never go anywhere in the heat without plenty of water--and replenish as necessary. Hope your future travels are better.
Posted by Anonymous on 2007-10-27:
Don't know about Disney World but Disneyland has put in miles of fiber optic cable to run their new secuity camera systems. It's no secret, they published the news localy. Just about every square inch of the place is being watched now. If someone is in an area they do not belong it will be seen at once by security. Slim is right the only thing the Disneyland security force does not have are guns. They are a police agency within the city limits of Anaheim.
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