Disney World - Orlando, FL - Page 3

28 reviews & complaints.

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Recent Vacation at Disney
By -

Just spent 8 days at Disney World and as far as we are concerned it is still a great place to spend a holiday with the family. We have been there quite a few times since 1973 and it is a great place to spend a family vacation. Nobody does it better. The grounds, the parks, the resorts, everything is well kept and the staff is always polite and considerate.

Thanks Disney for a great holiday. My son was 4 years old in 1973 when we first came and this year my grandson was 4 when we went. I don't know who had the most fun my grandson, my granddaughter, my son, or my daughter in law. They all had a great time. In fact they stayed 3 days longer than my wife and I.

Lead Paint
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LONGMONT, COLORADO -- As a mom of a three year old I have bought all and everything to do with cars. My son has all cars and am very upset that I have spent a lot of money on these toys and Disney wanting to save money has China handle the making of these toys, they have used lead based paint on these toys. Now I have to take these away from him. We won't get replacement or even my money back.

It is unfair Disney made a profit on these toys and now if they are made right again hopefully in the USA we are expected to again, buy these toys we have already bought again. I am not going to buy anything else Disney unless made in the USA where we care about what our products and families who use them. Disney is a multi-billion dollars business that is too cheap to care health of children as long as they save a few dollars.

Holiday Refund
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DARLINGTON UK -- I am writing to complain about the time it has taken for your organization to refund monies to my credit card since cancelling the accommodation in September after bmi Baby withdrew their flight services from Durham Tees Valley airport. I have rung up several times and been informed each time that the cost of the accommodation minus the 10% cancellation fee will be refunded within 2 weeks.

As you can no doubt appreciate this is now 3 months down the line and I still have not received anything as yet. I feel somewhat let down at this is poor service from an organization which I know from past experience treats it customers very well having stayed at your resort twice with my family.

In the meantime I have incurred interest charges on my credit card waiting for these monies to be refunded as well as telephone charges in querying your organization as to the whereabouts of the monies as well as my own personal time. I do somewhat think after all this that the cancellation charge should be waived and a compensatory amount be paid to reflect the inconvenience I have suffered over this period of time since the cancellation in September. I await your response.

Rip Off
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Chase and Disney have entered into an agreement whereby Chase is issuing Visa Cards through Disney that includes Disney Rewards, etc. Chase is blatantly misrepresenting their terms of service to include; causing the consumer to believe that after their 1 year 0% program, they can expect to receive a 13.9% APR. In fact, you will be given at least a 24.9% APR.

When you catch on and after you decide to transfer this account to a more reasonable account, i.e. an APR of 15% or less, they will misquote you a payoff that does not include an approximate $100 interest balance. When you call them, they will not discuss this with you. Shame on Disney!! Shame on Chase!! Does anyone else have this same problem? It seems to be very common.

An Outstanding Experience
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DISNEY WORLD, FLORIDA -- I do not like crowds and I do not care much for theme parks, but Disney World, Orlando is in a class of its own. Other than the fact that it is fairly pricey, I have no complaints - only compliments. We visited Disney World between Christmas and New Year's Day 2004/2005. It was an incredible experience. New Year's Eve the park was at capacity - I was told around 80,000 visitors at the Magic Kingdom. People handling (traffic control) inside the park is the finest I have seen anywhere.

The last time we went to DW was years ago and we spent most of our time waiting in lines. This trip we spent very little time waiting in lines and got to see everything we wanted to see except for "It's A Small World," which was closed for renovation. I have never been anywhere that is as handicapped friendly as was DW. If there is a handicapped person in your group, your group is treated with royalty. Even the people sweeping up the trash had a smile on their face and a friendly greeting.

The sit-down restaurants - especially in Epcot - have got to be among the finest restaurants in the country. People movers from area to area (MGM, Epcot, Magic Kingdom, etc.) were easy to use and fast. It is difficult to pick out a favorite thing because there were so many "WOW's," but if I had to pick out one, it would have to be the New Year's Eve fireworks display. It was absolutely awesome. Until this one, I thought the wonderful ones around the world we saw at the 1999/2000 millennium were the finest, but none of those could compare to the awesome display Epcot presented.

On a scale of 1-10, with 10 being the highest, our trip to DW had to rate somewhere between a 15 and 20. Our total cost for myself, my middle daughter and myself was around $2,500 including transportation for the 5 days and it was worth every penny of it. FYI, we spent less than $200 on souvenirs and gifts. Tips... If you have trouble walking distances or standing, rent an electric card for $30 ($40 with a $10 refundable deposit). Well worth the cost. Make reservations for the sit down restaurants before you leave. If you wait until you arrive, you may be disappointed. We dined at three of the sit-down restaurants and all were superb. My favorite was the one at Epcot/China.

Michael Moore

INDIANAPOLIS, INDIANA -- I sincerely hope that the reports that I have seen are not true and that Disney is not stooping to sponsor projects from such an irresponsible source. If true, I can promise you that I will not only sell my stock and my children's, but persuade anyone I know with Disney stock to get rid of it. It's one thing to show a balanced critique of an issue, it's another thing to put a blatant partisan against the sitting President of a nation at war. This man is a blatant partisan and I will not tolerate my three children watching a network that supports his ignorance.

Guest Service Thanks

ORLANDO, FLORIDA -- I want to send my sincere 'Thanks' to a few specific people who really helped me 'Remember the Magic'. Although I don't know their names, I hope the information I can give will be enough to get them the praise they deserve. After arriving at the ALL-STAR MUSIC MOTEL, the customer service representative had a wonderful smile and demeanor that turned my day around from the rain that started as I arrived and the horrible experience I had at the car rental agency. She had medium/short brown hair, was medium height, and probably college age. Her job knowledge and professionalism were out-standing. She answered all my questions happily; she provided all the right information. She got extra towels to my room due to the rain. WOW!! The second group I would like to commend are the cast-members at the Magic Kingdom in the 3 P.M. parade. My family ended up at Magic Kingdom for 2 1/2 of our 5 days there. The smiles, energy, excitement, and fun of this parade were a huge part of our choice to focus a lot of our time there. We saw that parade 3 times.
My special thanks also goes to Belle (Beauty and the Beast) at storytime in the garden behind Cinderella's castle (7/16) and to Ariel in her grotto at Magic Kingdom (7/20)for being above and beyond 'nice' and really making my family feel we were part of another magical family for a while.
Really, all of your shows were excellent, at all of your parks. We really, really, enjoyed our time there and will recommend a long stay and utilization of your motels to anyone asking.

Lines and Crowd Management

FLORIDA -- If you visit Disney the first hour is spent in line as follows:

1) Line to park car (5 min.)
2) Line for tram (10 min.)
3) Line for ticket (10 to 20 min.)
4) Line for transportation to part (10 to 20 min.)
5) Security check (5 min.)
6) Stroller if required (5 min.

Some the functionality of these lines could be combined and eliminated. I wonder if Disney employees ever test the system they have created.

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