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Not a Good Experience
Posted by on 02/26/2013
ANAHEIM, CALIFORNIA -- Me and my wife were very excited about taking our kids to the happiest place on earth. So we started saving some money for a while. We have 2 kids a 6 year old and a 3 year old .. both boys.. So we finally got there after 2:15 minutes driving from the city of El Cajon California. As soon as we walk in there my kids wanted to ride the little train. They love trains. So the main train station was out of service and covered by this big gigantic piece of fabric with a picture of the main station. Space Mountain out of service for 50 minutes. Our day turned into a very frustrating day . We tried some other rides but not good enough. Our Disney experience was not a very good one..

This just happened on Saturday, February 23 2013.

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Posted by leet60 on 2013-02-26:
I haven't been to Disney parks (stand-in-line land) for years. It does seem that this time of year would be considered off season and the time for the park to be revamping and performing extended maintenance on many of the attractions. I haven't seen a lot of positive reviews about Disney over the past few years, therefore, your experience is not suprising.
Posted by JAKFK on 2013-02-26:
I feel your pain. I too was disappointed a few years back when visiting Sea World in San Diego,CA. A few of their major rides and/or exhibits were out of service. My kids didn't enjoy themselves very much at all. So, on future trips to various destinations, I decided to be proactive by calling ahead, and asking about any rides or attractions that are down for maintenance. You'd be surprised the grief it will save you. Hope this helps!
Posted by trmn8r on 2013-02-26:
I think leet60 hit the nail on the head. Although this is California, this may be considered an off season and they are doing maintenance.

If you think about it, any one ride probably has to be shut down at some point(s) in its life for major maintenance, to replace worn parts, possibly install upgraded components, etc.
Posted by Old Timer on 2013-02-26:
A relative worked with the IBEW doing upgrades and other required scheduled work needed at Disneyland. Disney does shut down just about every attraction on a scheduled rotation. Some shut downs are very temporary for inspection and minor repairs. Others may last for months in order to upgrade an entire ride or attraction. He was working on a new digital LED light show running down Main Street. They try to do the major work during the slower season and at night, but the workers still have to deal with park guests and explain why areas are roped off.

Disney is not alone with doing this, Magic Mountain, Knotts, Universal, Lego Land etc, they all have to keep attractions in good running order. Yes, most all rides are running 24/7 during the busy tourist season, but you will have to deal with long wait times and big crowds. Choose what works best for you and your family. Better safe than sorry.
Posted by Anonymous on 2013-02-26:
In the future, I recommend doing a little research before visiting Disneyland. Honestly most of the complaints I read here could all be avoided with a little planning & research prior to visiting the park.
The daily schedule, located here: http://disneyland.disney.go.com/calendar/daily/#/default/2013/02/26 tells you which attractions are closed for regular maintenance. a
There are also several apps for apple and android (free and paid apps) that tell you the approximate wait time for each attraction and when a ride goes down temporarily. It sounds like the Space Mountain attraction went down temporarily. When we visited Disney this past September, we used 2 different apple apps (walkee wait and Mouse Wait) and we knew when a ride had been shut down temporarily, what was closed, what the wait times were and the crowd level at both parks. I highly recommend downloading one of the apps before visiting the parks.
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NOT the happiest place on earth...overall BAD experience
Posted by Palmspringsdesiree on 10/26/2012
CALIFORNIA -- Arrived at Disneyland October 24, 2012 with friend to celebrate our birthdays, parked the car and headed for the buses when it all started going down hill. The parking attendants asked if we would like to purchase our tickets at their kiosk in the parking lot but had to use a credit card. I agreed and purchased to one day passes for $87/ea. when my card was charged the attendant says oops I charged you for a 2 day pass for a total of $362.00 and there's nothing I can do to change it here you'll have to go ticket booth inside the park. At that point no one at the friendly kiosk booth no longer wanted to make eye contact or talk to us...just wanted us to go away. Next we find the ticket booth explain what happened and the attendant says "Ohhh, well okay, ya I'll credit your card." I asked if it would credit immediately and she responded, "Yes, of course." Well two days later and I've still been charged $362.00, no credit. When I called Disneyland and finally reached a live person after 10 phone calls, they informed me I would have to take it up with my credit card company...they actually said it was my problem now. THEY WERE THE ONE'S WHO MADE THE MISTAKE AND NOW IT'S MY PROBLEM. Also, when we arrived we intended to stay late to see the lights of Disneyland and they informed us the park was closing at 6:00 P.M. for a party but we would still be charged full rate and sorry. We had called and checked online prior to heading there and everything said it was open 9 to 10 p. m., when we told them, they said "Sorry, we're closing at 6:00". It's been a while since I've been there, the staff all appear tired and bored with their experience and I'm out $362.00 for a mistake on THEIR PART THAT THAT WANT NO PART OF CORRECTING. FURIOUS TO SAY THE LEAST!
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Posted by trmn8r on 2012-10-26:
They could have been more diplomatic and informative about informing you that a credit to a credit card can take several business days. Personally, I would wait 5-10 days total from the charge date to go through the pain of dealing with this over the phone. I once had an $1800 credit issued by a company, and I think it took 7 business days.

The way I read the complaint, you should be "out" $181 or so. But the beauty of a credit card is that you aren't "out" that money. Worst case (assuming you aren't near your limit)you file a dispute. My guess is within a few days you will see the credit pop up. I assume you kept the receipts they gave you, which will come in handy if it does not. Good luck.
Posted by melissa253 on 2012-10-26:
Why would adults go to DL to celebrate anything?
Posted by I love my son on 2012-10-26:
It sucks that they made a mistake but it was just an honest mistake..And when you asked them if it would credit the card right away they prolly thought you were talking about them submitting the credit on their end, which they prolly did,its the credit cards and banks on debit cards that hold your money for so long..They all take it right away but as far as you receiving credit back they have a full month in most cases..
Posted by Anonymous on 2012-10-26:
If it's a credit card, doesn't it take up to 2 billing cycles for the credit to appear?
As far as the park hours, the park closes between 6pm-8pm on monday, tuesday & wednesday in October, per the calendar (http://disneyland.disney.go.com/calendar/) perhaps you read it wrong?
Posted by SteveWiginowski on 2012-10-26:
As trmn8r said, while the transaction takes place immediately, they don't always show up on the card that quickly. There have been times when I have made a purchase, but it won't show up on my credit card statement for a few days. It works the same way with credits.
Posted by SteveWiginowski on 2012-10-26:
Melissa, my wife and I celebrated out 1 year anniversary at Disney World and it was great. We use to go to Disneyland quite a few times a year when we lived in LA, so we really enjoyed ourselves in Disney World.
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Too Crowded for Girl Scouts & Memorial Day Weekend Combo AND Everyone Cuts in Line!!!
Posted by Reloloclerc3 on 05/28/2012
ANAHEIM, CALIFORNIA -- Disneyland should have the Girl Scout 2012 Bridging Ceremony and the Memorial Day Celebration Weekend separate. There were way too many people both Disneyland and California Adventure. Disneyland should have picked one weekday like a Wednesday for the Girl Scout Bridging Ceremony and closed the park for just the girls and their families. The parks just needs to close the park for National Organizations like Girl Scouts, Boy Scouts, etc and everyone will conform to the Event Day.

The lines were way, way, way too long. The time estimated to wait for the ride was a joke too...30 minutes was actually 2 hours. I felt really sorry for the handicap since a lot of areas in the park was totally unaccessible to the wheelchairs or EVS or blocked off by millions of strollers. I felt like cattle trying to get through the Star Wars contraption and after tripping over like 10 strollers in the place, I grabbed my daughter and got out. Same place I had visited when I was younger but way too crowded now.

So we ended up doing only these rides once!: Haunted Mansion (1 hour wait time), Train Ride around the park (actually twice), Rush'in River, California Scream, Ariel under the Sea, Ferris Wheel, Hollywood Tower of Terror (this was a 4 hour wait time), and Pirates of the Carribean (during the fireworks show so we waited just the 10 minutes or so). Thunder Mountain temporarily closed as we were trying to get to it and we were given no estimated time to return. "Just keeping check'in to see if it is open" we were told. As we are waiting in line, other people thought of nothing of cutting into lines without the FastPass. Then when my daughter had her friends finally meet up with us again, a couple behind us screeched to High Heaven above that the girls were cutting in line when the girls were just reuniting. The other girls parents were six people behind us. We let the screetchers pass us as they were very ugly people that obviously needed to get on the ride. We did not want to be on the raft with the screetchers.

The Park Hopper tickets should be called the Park Long Walker Tickets because you walk forever from Disneyland to CA Adventure for miles and then to get to the rides is even more walking further then wait in lines with no benches, no water fountains, etc. Mad T Party was actually great! We got cool Lemonades with color changing ice cubes. Cool! But we had more fun at the Hotel we stayed at with the comfortable beds and going to the Supermarket than at the Disneyland Chaosville. Disney really need to limit how many people get into the park. Food was okay for the price if you only buy the kid's meals. To get the full Disneyland Effect, do what my co-worker does and go every year and do your one day only one section at a time (3 day pass=3 sections of the park). Also, at the end of the day find a place to sit and wait for the shuttle for another hour or two, yes in line or call for a taxi. Be prepared for this and Be aware and Be fun (ie: take your "Vitamins")!
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Posted by Yoke on 2012-05-28:
Why did the girl scouts pick Memorial Day Weekend for their bridging?
Posted by onlooker on 2012-05-28:
were the children having a problem with the long waits? You reunited with others...perhaps your wait times are affected by others doing that?
But when Girl Scouts picks a major holiday weekend for an event - while the date possibly allows parents family friends to attend, it mixes the scouts with everyone else trying to enjoy the holiday.
I am sure the whole event soured you on the holiday, but did the girls have fun?
Posted by Justice74 on 2012-05-29:
When I took my kids to California, they seemed to enjoy the beach and ocean more than Universal Studios and Sea World. While the rides themselves were fun, the 2-hour wait in lines was an absolute joke. As previously mentioned, I would've definitely picked another weekend to attend, or even a few days during the regular week. But going on a major holiday? No thanks...
Posted by SteveWiginowski on 2012-05-29:
When I lived in LA, I went to Disneyland a few times a year. Some of the wait times that you mentioned are on par with a normal busy day. The Haunted Mansion, when busy, is often between 45 min to 90 minutes. Tower of Terror is one of the more popular attractions, so I'm not too surprised it was 4 hours. How long was the wait for California Screamin'? I've often noticed that was over an hour, at least, of a wait.

I remember one time I went there (on the last non-blackout day for my annual pass before the summer) and it took me 45 minutes to get from the start of the exit to the end of the exit (driving, about .25 miles). There was no more parking available on site, so we went and found different parking, watched the fireworks from a parking lot, and left. Sometimes it just gets really busy. It depends on the day and time.

One of the better (weekend) days to go is on Super Bowl Sunday.
Posted by MRM on 2012-05-29:
Steve, how is living in LA like? Id rather ask this question to a person that Im familiar with.
Posted by SteveWiginowski on 2012-05-29:
It was certainly interesting, many positives. I did like that it was warm for most of the year. The apartment I lived in didn't have any heat, which wasn't a problem. Whenever it did get cold, I could use a blanket.

I was able to play baseball pretty much year round, so I loved that. The problem was that almost every field was close to an hour drive (as with most things out there). That's just how it is though.

I had two jobs out there. The first one was a couple of miles from my apartment, so it was only a few minute commute. My second job was 10 miles away, so on a weekend (if I had to go in), it would take 15 minutes. During the week, it was at least an hour drive. If it was raining or really bad traffic, around 2 hours.

Traffic is pretty bad, and rush hour goes from about 7-10 in the morning and then from 4-9 at night. Often at my second job I would get in around 8 in the morning and leave around 8, but it would still take an hour to get home. It was quite frustrating.

There are a lot of nicer cars out there than with other parts of the country, since image is a big part for many people out in LA. It's fun to see lots of filming going on all around the area, and there's a much larger chance of seeing a celebrity than in other parts of the country.

Overall, I'd say it was worth living for a few years, but I wouldn't want to stay out there (especially since my family and my wife's family is back on the East Coast).
Posted by MRM on 2012-05-29:
Your experience, living in LA, is contrast to my experience living in VA. Ive got to visit LA when I get a chance to experience the LA lifstyle! Thanks for sharing your experience!
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Stolen property
Posted by Beachbug79 on 09/09/2011
To whom it may concern, upon check in on August 14th, 2011, we had breakfast reservations at 1900 Park Fare. Port Orleans Riverside, said they would hold my luggage until we were finished in the parks. We had come from another hotel, not an airline. I distinctly remember everything I packed. When we returned to our room, our luggage was brought to us by the bell hop, from the bell hop storage. There were 3 2 liter bags of soda, 2 boxes of juices, multiple snacks initially noted missing. I started to unpack, and much to my surprise, was every single piece of jewelry that I brought down missing. The jewelry was at the very least worth $1800. I called the next morning, and they said they would check into it. Received a call that night, that they did not find it. Wednesday, spoke to Alicia, manager of bell hop services, who stated she would look into it. Thursday the 18th Security was sent to my room. I filed a report. When I returned home I filed a report with the Orange county police. I was told to also file a claim to Walt Disney World. I did. I faxed over the complaint 3 times, with the walt disney report number, and the orange county police report number. I emailed walt disney and they said they would pass the information along. Now home almost a month, and I haven't heard one word from walt disney regarding this matter. This trip took us a long time to save up for, and it was for 10 days, and after day one, the rest of the 9 days were wrecked from this incident. I thought Disney was suppossed to be a trusted place, however, I see that it is not. I requested that they review tapes in the bell hop room where luggage is stored, I was told they do not have them, are you kidding me, our personal belongings are there, and they are not being watched. It saddens me, that what my family looked forward to for two years was wrecked by someone actually opening up my luggage, rummaging through it, and taking what was not theirs. And NO action was taken by walt disney. Nothing was done by walt disney world to even soften the blow of this. We were totally disregarded. I feel horrible for my children that what they looked forward to thinking this was the happiest place on earth, and now went back and told all their friends how my jewelry and other items were stolen from us. And as I told their parents, I don't know if I would recommend going, walt disney world disappointed us.

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Posted by Skye on 2011-09-09:
That's terrible.
Posted by spiderman2 on 2011-09-09:
That is awful. I don't take any of my good jewelry with me when I travel. Most of the time I leave my wedding set at home too. I don't want to take my rings off (like I do at home) and accidently leave them sitting on the dresser!
Posted by Nohandle on 2011-09-09:
I'm not attempting to be humorous but since all my jewelry was stolen in a home burglary I don't have to worry about taking any on vacation. Unfortunately it's your word against the hotel as to whether you had jewelry stolen or not. Of course it spoiled your vacation. You felt you had been assaulted as dramatic as that might sound. I think it's the thought of someone going through your personal belongings.

Do check with your homeowner's insurance policy. Many will cover stolen items no matter where the loss occurred.
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Mary Poppins! I Means Shes Not Even Her But Thought She Is All That And Rude
Posted by Ndaz on 05/27/2011
ANAHEIM, CALIFORNIA -- Well I'm here now and Mary just did a show. We waited patiently til the show ended to get her autograph. As my daughter and I went to get it she was not only rude and avoiding us but she kept walking even after I said excuse me. The gentleman with her was very nice as my daughter got upset. He said just walk with us and I'll get it for you. Still even after we were with them she not once turned around to greet my 8 year old.

I mean did she really think she was Mary Poppins????? That was just a great disappointment for my daughters first time in Disneyland.
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Posted by Skye on 2011-05-27:
Don't let this one experience ruin your trip, or let it ruin your 8 year olds. Disneyland is a fun place, and just because Mary Poppins ignored you, does not mean the other characters will.

Show her the best time of her life, and make light of this. Maybe Mary Poppins just received some bad news?
Posted by Anonymous on 2011-05-27:
Maybe Mary Poppins was on a break or lunch and knew if she stopped for one child, she'd have to stop for everyone and would never get her break or lunch. When I worked retail, I used to have to take my badge off to walk to the break room, or I'd get stopped by a few people who needed help and it would cut into my break making it shorter
Posted by Anonymous on 2011-05-27:
You never know what could have been going on. Maybe she was obligated to be somewhere else, had to run to the rest room, or had an emergency...who knows. Don't let it spoil your trip. I'm sure your daughter will have a blast with the other characters and sites to see.
Posted by PepperElf on 2011-05-27:
It also may depend on how long she's already been signing autographs.

Sometimes they only are allowed a few minutes to greet fans.

I know when I first saw Blue Man Group, I was a little disappointed that I didn't get to meet any of the Blue Men... but that doesn't stop me from liking them.
Posted by Anonymous on 2011-05-27:
Mary Poppins isn't nearly as popular as Cinderella & Sleeping Beauty so I don't know if its the same, but on our last trip, they were both right outside the castle for a certain amount of time. You had to line up to "meet" them. Sleeping Beauty counted everyone in line at the time and gave the last person a rose and once that person had had their photo taken with her, she left.
Posted by Mark on 2011-05-28:
Mary Poppins?? You mean an actor/actress wearing a costume.Some of these actors(workers) are prohibited from giving **autographs*,
Littleshorty is 100% correct.
Posted by stopyourcrying on 2011-05-28:
It sounds like Mary Poppins have to meet a call of nature. I certainly would be more traumatized if Mary Poppins had an "accident" while signing an autograph for my child.
Posted by prince-caesar on 2011-05-28:
lol I love how you all defend this woman. Its funny. Mary poppins would have stopped and signed the little girls auto.
Posted by Starlord on 2011-05-31:
I found out that a rumor I had heard about William Shatner was true. I was going to a Star Trek Convention in Seattle one year, and he was the featured speaker. I had heard he didn't do autographs, and considered the fans to be losers who lived in their parents' basements. If you have an item with Shatner's autograph on it, you paid a pretty penny for it. He came in from backstage, did his routine and ZIP, he was gone! I have met Indy car drivers, other TV actors and a couple of movie stars, and there are only three I consider the Unholy Trio. Hail, Jean-Luc.
Posted by Ponie on 2011-05-31:
For some of these 'stars,' fans have to pay the price of an autograph. Couple of years back, I stood in line for over two hours to get the autographs of Gordie Howe and Ted Lindsay to give to my Godson who is quite a Red Wings fan. They would sign only b/w photos that were sold for $10 each. I considered that a pretty good price. When I gave them to him, the dopey kid didn't even know who these players were! But his grandfather quickly glommed on to them.

Maybe Mary had to get a new umbrella?
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Disneyland Disappointment
Posted by Rhyme on 05/17/2011
Family of 10 visited the theme park on the 15th of May to celebrate our sons 5th birthday! Travel time was 5 hours, hotel cost 750.00 and park tickets over 800.00 not to mention the food cost inside was too high for the crap taste and service! Disneyland is not the happiest place on earth, how could it be! 7 of the 10 rides we went on broke down in the middle of the attraction:( We actully saw mickey in toon town where he waited in a crowed movie trailer for an over priced picture you could take with him, if you hurried!!! No charactrs were around the park, as advertised on every commercial!

Disneyland false advertises, charges way too much for everything and has a staff of very grumpy, lazy people to run their broken down rides! Thank you Disneyland for the miserable day and for of course no parade and no fire works because the wind blew for 5 minutes and scared you off!!!

Never again Disneyland stinks!!!!!
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Posted by Anonymous on 2011-05-17:
The characters don't usually walk around. You have to wait in line to see them.
Posted by Anonymous on 2011-05-17:
Perhaps just bad timing and luck on your part? When I took my family, there WAS a parade, we shook hands and took pictures with a wide variety of characters, and enjoyed ourselves tremendously! Hope you give it a 2nd chance someday:)
Posted by Venice09 on 2011-05-17:
I was at Disney World twice with my kids, and I agree with everything you said except the part about grumpy, lazy employees.
Posted by SteveWiginowski on 2011-05-18:
Disneyland is really all about the day you go. You went on a Sunday in the middle of May, so the park was probably quite crowded. Being able to get on 10 rides, you were probably there for much of the day, and I'm actually impressed you got on that many rides with 10 people. Rides do break down, and that is unfortunate that it occured so many times, seems very unusual that 70% of them would break down while you were on them.

Characters can be found throughout the park, but it's not common to see them just walking around randomly. They can be found in certain locations, or in a parade, which there are several throughout the day. It would make sense that it was crowded around Mickey as he is the most popular character that people want their picture with.

For the food, you can bring in your own food. Their prices are a little bit higher, but is expected in places like amusement parks.

As an adult, I've been there a few times when I lived in LA, and it's just one of those places that when I go, I know I have to remember to be very patient, relax, and enjoy the atmosphere. I've gone there where the drive round-trip was 4.5 hours, I couldn't get into the park because it was so crowded. So we parked in some random parking lot, watched the fireworks (without hearing the music), and went home. It was still enjoyable though.
Posted by Ytropious on 2011-05-18:
Do you believe everything you see in commercials? The characters never just walk around unattended because they would get mobbed! When I went to DL in 2000 I only saw one character walking around, and I'm pretty sure they were trying to walk back to the back room and they kept getting stopped for pictures. They're supposed to have a human attendant with them at all times too.
Posted by Skye on 2011-05-18:
I'm sorry you had a terrible time. We've been to Disney a few times, and always enjoyed our time there. Not once did we ever see the characters strolling around. Sadly, it's not like they portray in the commercials.

Yes, it is expensive, but what isn't these days? We are having a sort of family reunion in October, and are all meeting up in Florida for Disneyworld. I'm looking forward to that trip. I've never been to Disneyworld.
Posted by azRider on 2011-05-18:
Disneyland is one of the most crowded places in southern California. So you have to kind of expect some things to happen. however, I've always found that they do a good job and make it a fun place. I've never really seen any lazy or grumpy workers there, in fact they often would go out of the way to take care of things for me. the food, well, what theme park does not have expensive food? but I agree here, the food at Disneyland has always been poor quality. been that way as far back I can remember and I started going there in 1955. Now I've found that the food is much better at Disneyworld, not sure why that is, same company, but better food. must be better on-site managers. as to no fireworks and parade, well if its windy they can't do fireworks. to much city down there, and rules prevent it. I'm guessing the wind would be a problem for the parade because of the tall figures on the floats too. that just comes down to mother nature, which Walt would like to control, but can't. so sorry you had an issue, but I'd vote to try it again sometime, just pick a day with no wind.
Posted by Anonymous on 2011-05-19:
Isn't Disneyland just a people trap operated by a mouse?
Posted by jktshff1 on 2011-05-19:
/\ ha ha!!
Posted by Avi on 2013-06-07:
What happened to all the original Disney characters? And the Disney feel? Maybe I'm thinking of Magic Kingdom??? Where's the castle?
Posted by Regina Chavez on 2013-12-01:
I agree. They make enough money to employ more than two Mickeys to walk around the park. Disneyland made Black Friday look like a walk in the park.
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Extremely Rude Customer Service
Posted by Lauryn on 05/04/2011
I purchased the tickets for military family discounts. Unfortunately,
my brother can not go with us because he's not allowed leave on the weekend we plan to go. We planned to go to Disneyland because we have a wedding to attend and decided to let the kids have fun at Disneyland. Anyways, called customer service ticketing and told them the situation about my brother and his roommate being unable to go with us. I just wanted them to refund the tickets. Said it's not their business since I purchased the tickets through a military station. I said all military discounts are final and can not be returned. Rep was rude and told me the discounts are created for military personnel to spend time with family. No kidding, but unfortunately, my brother can not go. So I asked them to either let me email his id or fax the information over to them. She said she can't do anything about it. And there might be a possibility that I can't get the amount refunded. But if it does, it'll take 8 - 10 weeks. What? Anyways, I just want my money refunded. I am no longer excited about Disneyland. Should have never trusted those darn commercials about this place being a happy place.
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Posted by yoke on 2011-05-04:
Did you purchase the tickets on base? If so check with MWR to get a refund.
Posted by Anonymous on 2011-05-04:
If the tickets are not refundable, I really don't know what anyone could do for you, except maybe they can reissue them so your brother and his friend can go another time? It really doesn't sound like Disneyland did anything wrong in this case. I hope you go with your kids anyway and have a good time :)
Posted by Anonymous on 2011-05-04:
If you are unable to obtain a refund, is there a possibility that you can invite friends or other family members to go so the tickets don't go unused? If finances aren't an issue, you could consider donating the tickets.
Posted by olie on 2011-05-04:
You purchased non-refundable tickets. Disneyland didn't do anything wrong.

Would it be nice if they'd refund you anyway? Yes, but they were nice enough to offer a discount in the first place.

I like the idea of inviting someone else to use the tickets. (That would include their paying you back for the cost of their tickets.)
Posted by Ytropious on 2011-05-04:
If you were aware these military discount tickets were non refundable then I don't see what Disney is doing wrong. I also don't see where informing you of this is considered rude. They're only doing their job.
Posted by Anonymous on 2011-05-05:
All comments above mine are spot-on!
Posted by yoke on 2011-05-05:
I looked up online about the military discount I think the OP is talking about. It is clear in the last sentence they are non refundable

Disney Military Salute

3-Day Park Hopper* $97.25 valid any 3 Days through October 1, 2011. This offer is open to Active Duty, Retired, National Guard & Reservists. Blockout dates: December 24, 2010-January 1, 2011, February 18-21, April 17-23 and July 1-4, 2011.
VALID FOR UNITED STATES ACTIVE DUTY, RETIRED, NATIONAL GUARD, RESERVISTS & 100% DISABLED VETERANS.* Each qualifying person can purchase up to six, 3-day Park Hopper tickets for him/herself and family or friends, but one of the six tickets purchased MUST be for use by the Eligible Service Member or his/her spouse. ** EACH QUALIFYING PERSON MUST SHOW MILITARY ID AT THE DISNEYLAND GATE and must accompany friends and family members each time they visit the park.***
*This offer is not valid for Veterans, DoD, or Foreign Military/Coalition Partners.
**All six (6) tickets must be purchased at the same time, but do not need to be used on three consecutive days. Tickets must be signed and cannot be shared. The same person must use their assigned ticket for all three visits. All tickets are 100% non-refundable and non-exchangeable.
***One person on each visit must present a valid military ID (CAC card with active/retired imprinted on ID, green active duty ID, blue retired ID, or a 100% permanently disabled military ID with 100% disabled designated on the ID.
Disney is capturing detailed database information that will be verified each time a Military Salute ticket is activated. If the eligible military guest has already activated their allotment of 6 tickets, they will be refused entry and no refunds or exchanges will be made at any MWR Ticket Office for these non-refundable tickets.
Posted by Anonymous on 2011-05-05:
Sounds pretty clear-cut to me. I guess it's a reminder to always read the fine-print before making this type of purchase. That goes for any travel plans too.
Posted by Anonymous on 2011-05-05:
great review, very helpful!
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Our 2010 Disneyland Experience~ NOT the happiest place on earth!
Posted by MomDeb on 01/27/2011
ANAHEIM, CALIFORNIA -- Our 2010 Disneyland Experience!
These are comments concerning our recent visit to Disneyland, CA in December, 2010.
1. We paid for a World of Color Dinner at Ariels's Grotto and had a reservation time which would allow us ample time to enjoy our meal and attend the show. But, when we arrived we were asked to wait over 1/2 hour to be seated, even though we had arrived prior to our reserved time. Note: there were several other parties waiting, too. Drinks and appetizers were prompt, but dinner lagged seriously and dessert, too! Because of the delay in seating us and serving our main course, we could not have an enjoyable dining experience and could not finish our dessert. We had to rush out to see the show and could not obtain comfortable viewing, even though that was our intent when making our reservations. The host/hostesses were very unconcerned about our wait time and acted like we were being unreasonable. Note: our waiter was very understanding and tried to help...I don't think it was his fault that dinner/dessert was untimely. The show was fabulous, but not as enjoyable as it could have been.
2. During parades, firework shows, and preparation for Fantasmic we experienced very unpleasant and disturbing Disney employees...basically they acted like they were herding cattle/sheep and would not even make eye contact or say please when approaching YOUR GUESTS...they acted like the guests were an annoyance and seemed very unconcerned at the impact they were making on the guests. This was the first time out of approx. 6 visits to Disney properties that we were treated this way!
3. On our last day, Christmas Day, (the trip was our Christmas present to our teenagers), rain caused the Fantasmic show to be canceled after waiting in the rain for over 90 minutes. We then tried to ride a few nearby attractions, but were told of an electrical problem and the rides were closed...the attendants, of course, exhibited absolutely NO concern and once again acted like we were unreasonable when we tried to find out if the they would reopen that evening. Afterward, wet and tired from being repeatedly rejected and herded like cattle, we went to Tomorrowland. There we tried to use our Fastpass for the Space Mountain ride, (which we had obtained sometime around 4 PM or so and had not been able to ride during our 3 day visit because of excessive wait-times), but could not. We were told to wait until our designated time (around 10:30 PM). We tried to explain to the attendant that we were refused access to other attractions because they were unexpectedly closed and should be given consideration to board the ride somewhat early because of that. Once again, we experienced NO concern for our issue and a very uncaring attitude. How is it that a company thinks it is acceptable to close rides and not offer some compensation or at least attempt a compromise? How can you think that is it acceptable to allow so many visitors into the park that wait times exceed an hour for any ride? AND the Fastpasses are for 4 to 5 hours after getting the pass How is that fast, would you go to McDonald’s and like to be told to come back in 3 hours for your burger or need to wait 2 hours if you didn’t have a fast pass?
4. Another issue is that here seems to be no storm drainage throughout the park. We were ankle deep in water trying to exit the park on Christmas Day, feeling dejected after being treated rudely and not riding any attraction for over 4 hours. That is our last impression of leaving Disneyland…the place where dreams come true and magic happens! By the way, our last vacation was a visit to Disney World and a Disney cruise, but we will think seriously before we book another Disney destination and will be letting others know of our experience! It wasn’t just one issue, but a pervasive attitude throughout the entire resort. It’s all about the money! We even had to wait extraordinarily long to make purchases at the stores!

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Posted by Kurizumaru on 2011-01-27:
First) How long before your reservation did you arrive?

Second) Not everybody can have a front row seat. Sorry.

Third) Being 'herded' is for your safety and the safety of the performers. Yes, they could have been nicer, but you can also be more understanding.

Fourth) Most amusement parks close things in the rain. It's for your safety and the safety of the equipment.

Fifth) If you have an appointed time, then that's your time to ride. Sorry other things were closed down, but how would you feel if you had a ride time of 5:30 for example and someone who had a ride time for 6:00 wanted on before you because they couldn't ride other rides? You'd be outraged.

The drainage thing might have been an issue.

Disney is all about the money. This is not news. It's a business and that's what they're around for; making money.
Posted by Anonymous on 2011-01-27:
It is well known or can be found with a little research that Christmas time is the worst time to go to Disney. Everyone is off so everyone goes to Disney. It seems this year was extremely bad. They even stopped admitting people at times because of the crowds. A good rule of thumb is if all the kids are on school vacation, it's not a good time to go.
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Disneyland Christmas Nightmare
Posted by Mel6842 on 01/05/2011
ANAHEIM, CALIFORNIA -- I took my seven year old daughter and mother to Disneyland for Christmas. I thought it would be amazing and a great way to celebrate the holidays boy was I wrong. It was soooo crowded and they had strollers piled up everywhere you had to just move around them the best you could. There was so many people you were walking shoulder to shoulder being led down these roped off areas like a herd of cattle. People were frustrated and so you had to deal with being stepped on, pushed, and shoved. The wait time for an average ride was 1 to 2 hours. We didn't even use our fast pass the 3rd day we went home. Don't ever buy fast passes it's a rip off. I paid $20.00 for 1 carmel apple and 3 small rice crispy treats my daughter picked out and they were awful, old, and stale. Customer service was non-existent. My daughter got a $12.00 balloon on Christmas Eve that lit up and only lasted 2 hours. She cried both days and asked me to take her home on the 3rd day so we left. The bus passes you get from your hotel are supposed to offer buses every 20 minutes what a joke. They came every 45 minutes to an hour and were full most of the time. My mother needs a wheelchair so we really were relying on these things. Our smoke-free room at our hotel had about 8 or 9 burn holes all over the counters in our room. It was disgusting and dirty. I think what bothered me the most though was the MADE IN CHINA label on EVERYTHING IN DISNEYLAND. Disneyland is American Big Business AT ITS WORST. The level of greed in this country is at an all time high and I will never subject my family to that again.
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Posted by clutzycook on 2011-01-05:
Disneyland was crowded at Christmas because EVERYONE has the same idea that you did. It's also common knowledge that the food there is incredibly overpriced, and the souvenirs are nothing more than expensive junk. You're surprised that everything there was made in China? You're hard pressed to find something made in the USA at Walmart, so why would "the happiest place on Earth" be any different? I'm sorry that your little girl had such a lousy time. Maybe in the future you'll be willing to take her there again; this time in the offseason.
Posted by leet60 on 2011-01-05:
I suppose I am too old now, but I have no patience for StandinlineLand. I recall it being this way 20 years ago, if it is worse now I can't imagine how. I clearly remember standing next to a sign that read "Your wait time from this point is 2 hours" when trying to ride Space Mountain.
Posted by Anonymous on 2011-01-05:
All theme parks are crowded during the Xmas holidays. It's been that way for years. Your best bet is to take the kids out of school and go out a less busy time.
Posted by Ytropious on 2011-01-05:
Everyone else thought Christmas would be a good time to go too. Lesson learned OP, Christmas is NOT the time to go to Disney!
Posted by Obsfucation on 2011-01-05:
I hate to break the hews that if you have someone in your party in a wheelchair, the whole party goes right to the head of every line. If I were going there on Christmas week, I'd rent someone in a cast.
Posted by Anonymous on 2011-01-05:
Agree w/everyone else--you chose the busiest time of year to visit the park! The Disneyland website actually gives capacaity estimates, I believe in the ticket section. It tells you by month what the average crowd is. You can also google the best time to visit Disney. I did both and that is why we went in Sept '09 and Oct '10. My family just visited Disneyland in October a week before Halloween. The first 2 days there really weren't that many crowds, the longest wait time was around 20 minutes (we also had the added advantage of a disney iphone app which shows wait times for all the attractions) but by Thursday afternoon, the park started to fill up! The food is way overpriced but you don't have to eat in the park, there are plenty of restaurants within walking distance. I had a great time even though it rained on our first day but then again, I'm pretty easy going. I hate long lines as much as anyone so we did leave the park earlier than I would of liked on Thursday but I would never let something like that ruin my vacation. I also plan on everything being expensive so when we took my daughter in 2009 for the first time (my 1st time since 1987), I wasn't shocked by the price. Overpriced food & souvenirs? So what? You don't have to buy them! My 3 year old got a $12 mylar Mickey balloon too (grandma bought it though) and if it had only last 2 hours, she wouldn't of cared less, she still would of dragged it around! After it finally deflated, she kept pulling it out of the trash! My point is, Disneyland isn't for everyone. The experience is what you make of it. It rained on 2 of the 3 days we were at the park, we had to buy $12 ponchos and it was a major PITA getting under my poncho to get the camera out and then put it away and my husband kept yelling at me to leave it in the bag but you know what? We still had a blast and came home with many great memories!
Posted by Anonymous on 2011-01-05:
"Don't ever buy fast passes it's a rip off." Disneyland fastpasses are not for sale. You get them by putting your ticket into the kiosk and it gives you a ticket that reserves your spot in line for a specific time. If you bought one, you were swindled.
Posted by Anonymous on 2011-01-05:
I also want to thank the people who posted their complaints about Disneyland during Christmas because we almost went this Christmas because my daughter's birthday is on Christmas Eve and it just seemed like it would be easier to go to Disney and skip celebrating Christmas with our families! Too much stress sometimes! But after reading all these complaints, I don't think we'll ever visit Disney on Christmas!
Posted by Sheldonrs on 2011-01-07:
Disney busy on Christmas? Shocking! It's not like they do anything special like a Christmas light parade or real snow and fireworks display or anything.
Posted by PepperElf on 2011-01-07:
Of course there's another issue people never really think about... What would happen if Disney decided to prevent crowds by lowering the limit of how many people can come in on any one day.

At first you may think "O yay, less crowds! I can have a nicer time!"

BUT... who's to say you aren't the one who gets told "Sorry you can't come in. We're at limit".

Would you still like the idea of the less crowded park?
Posted by Anonymous on 2011-01-07:
"Would you still like the idea of the less crowded park?"

Absolutely YES. Who in their right mind wants to spend a butt load of money to spend all day standing in line.
Posted by momsey on 2011-01-07:
Yes, there would then be the complaints of being turned away, but what's worse? Paying for a ticket and not getting to enjoy it or not getting the ticket at all? I'd rather have them limit entry.
Posted by Ken Casper on 2013-12-15:
I will never go to Disneyland again, ever. The crowding factor and nbsp
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Turning a dream into a nightmare
Posted by Nightmare2010 on 01/04/2011
I visited Disneyland with my family Dec 28 2010. Ten hours later I managed to get on 4 rides. At $300 for a family of 4 that amounts to $75 per ride. Add $150 for unhealthy and hard to get food and $450 and 10 hours later I felt ripped off. It is obvious that they wanted to stuff as many people as possible on the park to the point we were being pushed and shoved and got basically nowhere. Fast track (now that is a misnomer) waits were 2 to 3 hours. What a horrible experience. Never been in such a crowd before.
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Posted by dan gordon on 2011-01-04:
I'm sorry but you visited during one of the busiest times of the yr. Perhaps if you got there at 8 am and beat the crowds you'd have more fun. Timing is everything and there are plenty of guides to when the best time to visit would have been.
Posted by Anonymous on 2011-01-04:
Everyone must of decided to visit Disney that day. Disney stopped letting people into the park because of the crowds. Don't visit Disney during the holidays if you don't want to deal with the crowds. Between Xmas and New Years is the busiest time of the year.
Posted by SteveWiginowski on 2011-01-04:
What rides did you go on? If you tried to get onto some of the busiest rides, then the wait will be very long. If you did the submarine Finding Nemo ride, your wait was probably at least 2-3 hours. Space Mountain would probably be close to the same. If you went to California Adventure to do the Toy Story Mania game ride, it could be even longer. Small World ride, at Christmas time with the Christmas decorations up, can be quite a long wait as well.Rides like the Buzz Lightyear game ride typically have a shorter wait.

As said, it also depends on what time of the year you go and what day of the week. As for the food, you can bring your own food into the park. There are plenty of places to get food there if you want, and good food too. If you tried to get food around a busy time of the day (around lunch or around dinner time instead of inbetween those times), then it could take some time to get that food.
Posted by momsey on 2011-01-04:
I will definitely never go to Disney or any of the similar parks the week between Christmas and New Year's.
Posted by Slimjim on 2011-01-04:
It really does come down to that. Christmas week is insane at theme parks, especially Disney. I take my kids out of school for a week when we go to the Florida parks. Best time is October or November. You just can't enjoy the experience when the parks are filled to capacity, and that is the week they always are.
Posted by momsey on 2011-01-04:
Slimjim, I never thought I'd do something like that (take my kids out of school) but I really think that's what we'll do when it's time for us to make the pilgrimage to see Mickey. Florida in the summer is miserable, so that's out, and if you go any time the kids are on break, everyone else in the country is on break too.

I went with my brother's family about 5 years ago the first week of December. It was great, the park was not crowded and it was already decked out for Christmas.
Posted by Anonymous on 2011-01-04:
wow...why do I have a feeling this is a yearly complaint around this time.....I dont know what people expect....going to disney over christmas break.
Posted by Inat on 2011-01-04:
i'm glad to hear the economy is doing well enough that Disney and other themeparks are full to capacity! That is good news! I've never been to any major theme park during the holidays - common sense tells me that it would be waaaayyyy too crowded. I like to go in the HOT Months as it is less crowded and i get to enjoy the pools
Posted by ChuhBaca on 2011-01-04:
That is really too bad that they don't have the capacity to handle the crowds during certain times. My experience with Disney has always been positive, but I have gone during off times.

I work in a downtown area and there is a lady that trailers a mobile cook station and serves Thai food cooked to order. Well, I'm told it's really great food. She has become so popular that, if you don't get there early or late, you either won't have time to get through the line, or you have a really long wait ahead. Obviously she has an excellent product and treats her customers well. She just doesn't have the capacity. That's Disney except on a much larger scale and busy times are particular time of the year rather than the day.

Posted by karleebarlee on 2011-01-04:
... welcome to disney world?
Posted by Skye on 2011-01-04:
We've always gone to Disney Land, after Labor Day Weekend. Less crowds and everyone is back in school.

The flower bed in front, that says:

"The Happiest Place on Earth", should actually say,

"The Happiest Place on Earth, for SOME".
Posted by PepperElf on 2011-01-04:
i know you want to go on rides but what exactly do you want them to do?

if they lower the limits on the number of people who get in... YOU could be the person who doesn't get in. would that be acceptable to you?

how would you react to that?
Posted by unhappy999 on 2011-01-04:
I've never been to either Disney park. One of the best amusement parks in the Northeast is the Sweetest Place on Earth, Hershey Park in PA. I can't count the number of times I have taken my kids there since they were 2 years old and now the oldest is 21. This is their favorite place to go. Once in awhile, its a bit crowded but you can still get on rides. Most of the time, its not that crowded at all except for the waterpark which we don't do. We always get our moneys worth for our season passes.
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