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They Take Things Upon Themselves and Cause Havoc in the Process
Posted by on
Rating: 2/51
My husband booked 2 nights for my son using his credit card, which means the room was under my husband's name. I booked 2 nights after the first 2 nights under my son's credit card. I then called the motel and spoke with the clerk who made sure my son would continue to stay in the same room. She informed me they had the new credit card number.

At some point the manager, canceled the booking I made under my son's name and then charged the next 2 nights under my husband's credit card which put in an over limit stage.

I called Days Inn at their 800 number and spoke with 3 different people. The first one I couldn't understand a word she said. I asked to speak to someone who speaks English clearly. She told me I'd have to call back to get a real English speaker. When I called back, "amazingly" the person who answered the phone spoke English quite well and could understand me as well. She decided she couldn't help me and put me in contact with Customer Care. Of course, I was on hold forever before another woman responded and could actually speak and understand English.

When I completed that call, I called the hotel and asked to speak with the first woman I spoke to. Of course, she wasn't available. The woman who informed me also could not speak English well. Plus all she wanted to do was talk and not listen to a word I was saying. I'm almost of the opinion that people who don't understand English or speak it well, talk to avoid resolving the issue.

I asked to speak to the manager after I had explained the situation several times. She then added insult to injury by informing me she is the manager. I again explained the situation to her, and she goes into another diatribe. By this time I am more than frustrated because all I wanted was to have my husband's credit card credited for the 22 & 23 and my son's credit card debited for those days. At this point I told her that she wasn't doing a very good job of either talking and she certainly wasn't listening to what I was saying.

She asked me to hold. She didn't put me on hold. Only she didn't. She walked away from the phone and spoke to someone. While I couldn't hear what was being said, I could voices talking. Soon a man came on the line.

Initially I thought I was going to have the similar problems because he wanted my husband's credit card information. I don't have that information. My husband doesn't have a cellphone. We had a big hullabaloo because he naturally wanted to make sure everything was on the up and up but I couldn't help him. I finally told the man all I wanted done was to have the charges for the 22 and 23 on my husband's credit card reversed and my son's credit card charged for the 22 and 23. He said that was good and took the necessary information.

This situation should never have happened if the female manager had left things as they were rather than deciding for herself there was a problem. Plus she needs to keep her mouth shut until she can do a good job of speaking English.
     
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Unprofessional/Poor Customer Service
Posted by on
HARVEY, LOUISIANA -- Chrysler Customer Service 10JAN09

To Whom It May Concern:

I am writing this as a dissatisfied customer. I am dissatisfied with the local Dodge Dealership Service Department, your customer service office (outsourced to India), and your warranty service office (also outsourced to India).

I am the original owner of a 2004 Dodge Ram. My story is as follows:

On December 18th, 2008, I heard the front U-joint going bad. I called the local Dodge dealership, Ray Brandt Dodge in Harvey Louisiana, and spoke with ‘Will,’ who said that he was the assistant manager of the service department. I explained that the front U-joint was going bad and asked if I could bring the truck by for him to take a look at it. ‘Will’ said that he could not schedule a time for me to bring the truck buy before January 05th, 2009. I asked if the possibility of the U-joint going bad and having the drive shaft fall off wasn’t some kind of exigent circumstance that would allow me to be moved up for scheduling. He said only a seat belt problem was considered an emergency. I asked ‘Will’ if the U-joint was covered under my warranty. He said that he would not look into that issue until I brought the truck by on January 5th.

I read through the owner’s manual and found that, if I was reading the warranty correctly, the U-joint was covered as part of the power train. I called the warranty number in the manual to confirm what I was reading. Apparently you outsource your warranty department to India. The man that answered the call could speak English only marginally but understood what I was saying. He said that the U-joint was NOT covered under my warranty. I read what was written in the owner’s manual about the power train to the man but he again said adamantly that the U-joint was not covered.

At this point I asked to speak to a supervisor. The man’s communication skills were decreasing rapidly and I believe it is because he wanted me to just go away. He placed me on hold for an extremely long period of time before a man claiming to be a supervisor came on the line. After explaining the situation to the supervisor, the supervisor said the U-joint was not part of the power train and therefore not covered under the warranty. I read from the owner’s manual that the U-joint was listed as part of the power train and was listed as being covered by the warranty. The supervisor put me on hold for an unreasonably long period of time, again I believe that this was a ploy to get me to just hang up and go away. The supervisor eventually came back on the line a said that the U-joint was a part of the power train and was covered under the warranty.

By this time I am perturbed. I called the customer service number to inquire if such treatment by Chrysler personnel was acceptable. Again, apparently you outsource your customer department to India. I spoke with another man with only marginally effective English speaking skills. He told me that the ONLY method to file a complaint about anything was to call the local dealer, obtain the name and contact number for the ‘District Manager,’ and make my complaint known to the District Manager.

I called back to Ray Brandt Dodge and the only person to whom that answering assistant would forward my call was the assistant service manager, ‘Will.’ Even after I explained what the customer service department told me was the proper method to lodge a complaint Will refused to provide me with the name and contact number for the District Director. Will said to call the customer service number, which he gave to me. I told him that the number he just gave me was the number that I had just called, the number to India where they told me to call him, Will, in order to lodge my complaint with the District Manager. He laughed when I told him the customer service was outsourced to India and said, “That explains it.” He added that the only ‘emergency’ repairs were for seatbelts and transmissions. (I don’t know if I understand the part about transmissions)

This type of unprofessional conduct by and treatment of customers at the local and corporate level is unacceptable. I was not happy with the local dealer saying he could not even look at an extremely unsafe mechanical problem for almost three weeks. I was not happy with the warranty department, the ‘experts,’ repeatedly telling me that the part was not covered by the warranty, apparently without even checking anything, anywhere; with their complete willingness to try to stall so I will just give up, hang up, and go away. I was not happy with the customer service department telling me to complain through the local dealer and the local dealer telling me to complain through customer service, leaving me no avenue to forward my complaint.

Do you find this conduct/performance acceptable?

A U-joint failure can be an extremely dangerous occurrence. Because of the severity of the problem I went to a general mechanic in my area and paid $229 for him to repair the U-joint that same day. The mechanic confirmed my belief that a U-joint failure can be dangerous. He recited instances where U-joint failures caused wrecks and drive shafts to penetrate into the interior of the vehicle, etc.

Sir, you are failing to provide service at the local or corporate level that a professional organization would provide if they were serious about competing in today’s market. I am hard pressed to say anything good about or purchase a Chrysler product after this incident.

I would like you to response to my letter.
     
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tnchuck100 on 2009-01-11:
Chrysler doesn't care about you. I also got caught in the middle of the dealer and corporate. Each point to the other.

The fact of the matter is they don't care if they lose you as a customer. They know they will gain a disgruntled customer from GM, Ford, Toyota, etc. And if they run short on money (which is the primary goal anyway) they will simply cash in on our tax money. You must understand, they have enormous CEO salaries to support. They don't do that by easily providing you with warranty service.

You might try taking them to small claims court. Maybe just being served will get them to see the light.
sabletaz on 2009-01-11:
This is one of the reasons why the Big 3 aren't the Big 3 anymore.
ChuhBaca on 2009-01-11:
It's not just the big 3 with these problems. I believe that the reason the auto industry is suffering is not just due to the economy, or the types of vehicles being produced. Sure, the economy has helped swing the decision to buy a car, in favor of keeping the current one, but I also think people are tired of the practices that start at the local dealership.

It's all dishonest games and sales tactics. Phrases such as "we're losing money on this" or "my manager isn't happy, but we're going to let you have it for..."

What the biff is a dealer handling charge? It's a bogus "give me an extra $500 just because". Undercoating, fabric protectant (a can of Scotch Guard), theft protection by etching the windshield, overpriced extended warranties, overpriced poor quality alarms,... the list goes on and on.

I have actually heard "what's it going to take to get you in that car today?" I didn't think they actually said that!
Anonymous on 2009-01-11:
tnchuck, I rarely disagree with you but respectfully I have to on the issue of CEO salary.
We don't begrudge tax dollars being used to build stadiums for athletes making far more than any CEO. I'm not pro "bail out" however the issues are far more complex in any industry than executive compensation.
tnchuck100 on 2009-01-11:
VF-213, my main point was the ridiculous CEO salaries are just a very visible item. I realize the issues are complex. But if it were up to me the only way the "big 3" would get any bail-out money was if the CEO's and the first level of management were fired. No severance pay. No "golden parachute". Just FIRED!
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Sales and Service
Posted by on
LINCOLN, NEBRASKA -- When purchasing my truck from Performance Dodge in Lincoln Nebraska we found a whole in the passenger seat. They told me at the time they would fix the hole. When I returned to get the seat fixed they tried to convince me to patch the seat. I refused. Even the man who was called in to repair the seat told me it would definitely show, and would not look new. The service guy tried to get me to let the guy repair the seat, and he would fill my gas tank. I explained that this was a brand new truck with lest than 500 miles on it. That I did not want a patched seat, I wanted my new truck to LOOK new. I told him I thought that is why I was there. The service manager then told me they would have to order the seat cover.

I then showed him the damage to the passenger side front door I noticed when I got the truck home. He told me that there was no way to prove that the damage was caused prior to me purchasing the truck a couple of weeks earlier (it should be noted that when I took the truck to Beatrice it was put in storage and not driven). So at that point I was shocked and felt like he was calling me a liar. But knowing he had no idea how particular my wife and I are when it comes to our vehicles, he would have no idea how much of an insult this was to my wife and I.

I took the truck to a body shop to ask them about the damage. I was told that it appeared the damage was done while the rubber guards used during transport were still on the door edges. The body man explained that if the door would have opened into something without the door guards on, there would be some type of mark. But because the door guards were on, the door just bent, but no mark was left.

I have never owned a Dodge in the past but heard a lot of good things about Dodge, and I really like the looks of the Big Horn. So I decided to give Dodge a try. I was very upset with, and felt that I really screwed up, and was sure I would never buy another.

I have talked with my local dealer (Twin Rivers in Beatrice, Nebraska). Dave was very nice to me, and his dealership will be doing all my service work. I have a free oil change at Performance Dodge, but I will not be using it. I feel there is NO reason to return to Performance Dodge…Ever.

While purchasing the truck I asked the salesman about a hitch. I was told that installed it would be around $600.00. Of course I told him to forget that. I purchased and installed an after market hitch. Then I learned that the price for the Dodge hitch was no where near $600.00. This upset me because had I known the real price I would have had it installed the day I purchased the truck.
     
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Misleading deal stuck in lease not purchase vehicle
Posted by on
WHITE MARSH, MARYLAND -- On July 30, 2007 I went into New Carrolton Darcars Dodge in MD. I sat down with my sales agent "Edet" and we look at about 3 different model cars that day. I finally saw the one I really wanted. It was a 07 Dodge Nitro. They had just came out. Everything was going well until we went into the finance department. The director of finance had taken over the sale and was throwing all different suggestions to us on how to "Purchase" our vehicle. I didn't like the deal to much or the price quotes. Due to a few gliches in my credit I wasn't able to have the truck in my name alone (things happen) so my co-signer helped me out. We we're told to make strong payments of 595.00 for 6 months straight and we can bring the truck back and refinance. I didn't like what he was saying so he went into his computer and calculated everything on their finance page review for us. I sat there and watched him. He told us that if would be a 5 years contract and for the first 6 months of strong payments it would be a lease. After we brought it back to refinance after the 6 month period then I could put the truck into my name alone and the payments would come down 100.00. I was told this deal was called "Special financing". So things sound great. We went along with the plan. Just recently we went back to dodge darcars and tried to refinance or trade it in for a smaller vehicle (gas prices and all). The sales agent came back to us and said "Did you know your truck is leased and does not belong to you". I look puzzled and said "No..its not leased, we we're told that after 6 months of strong payments we could bring it back and trade it in or refinance the truck for lower payments and that's why we're here". So the dodge agent told us the full "TRUE" review of the situation. The truck wasn't a purchase it didn't belong to me, it was leased contract for 39 months, I can not refinance, there is no such thing as a "special financing", and the Director of finance in New Carrolton, MD was fired a week after I so called "Purchased" my vehicle. He also told me that Chrysler Financial will start counting the mileage and charging me per MILE after a certain point and after 31 more payments of 595.30 they will take the truck back and my payments will be for nothing. He also said any damage on the vehicle I would be responsible for and I would have to pay Dodge back. He said "your stuck in this vehicle and there is nothing you can do." The deal was never a purchase I was LIED to and sucked into a fake deal that was told to me in Fake Dealer terms. I need to get out of this situation or I will sue. I'm not asking for money all I want is to get out of this truck clear my name and start fresh. If the vehicle could be purchased and re-do the contract so that it is a "purchase" not some fake deal just to make a sale then I would keep it. I'm payiang for a truck that does not belong to me and so much baggage with it. This is not fair. IF anyone has any ideas and can help me please hlp me get out of this or tell me what I can do...

Danigems
     
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spiderman2 on 2008-05-19:
Do you have copies of the papers you signed? I don't doubt you got suckered, but the minute he started talking special financing I would have been out of there. That deal makes no sense.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Lies, Lies, and More Lies
Posted by on
Rating: 1/51
VACAVILLE, CALIFORNIA -- When purchasing my new car, certain amounts were agreed to. When signing the contract the dealership wrote the car up for 500.00 more than the advertised price, did not give us as much as agreed as a turn in value for our old car, and added 400.00 to the agreed price of extended warranty. Then 2 days later called and said we had to go to a different lender than the one we signed with which had a higher apr.

We called our lender and found that Dodge never sent the paperwork in and there was no problem on our end. The final straw to this is I asked about the under skirt of the car and was told it was in good condition. Today however, it cost me 550.00 to fix that same skirt because it was broke in half under the car and when I called the dealership I was told it was my problem. I don't recommend going to this dealership for anything.
     
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trmn8r on 2013-08-08:
If a dealer marked the car up, didn't give me the price we agreed to for my car, etc etc, I would not sign the contract. No way. They would be looking at my backside as I ran through the door.
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2009 Dodge Journey
Posted by on
I have spent over $600.00 on brake repairs and replacements. Stereo has had to be replaced. Had to wait for 3 weeks to get it installed. Back passenger window has had to be repaired. Used the vehecil for a month before the part came in. Paint is coming off side mirror.
I traded a 2009 Dodge van in on this Journey and have driven Dodge vans for several years. Very distressed and disappointed! I have had this Journey in the Dodge repair Dealership at least 6 times in these 2 years. I drive approximately 20,000 miles each year and have never had this kind of problems with a new vehicle.
Please advise.
     
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Alain on 2011-08-14:
Go to http://carcomplaints.com/Dodge/Journey/2009
for starters to get some background on your vehicle and then you might want to go to
http://www-odi.nhtsa.dot.gov/ivoq to file a complaint.
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Paint Job on 2000 Dodge
Posted by on
FAYETTEVILLE, NC -- I have a 2000 Dodge Dakota Quad cab and the paint started delaminating. I called and took it to the dealer and they told me it was my problem. I called Detroit MI. and they told me it was because I did not park in a garage. I have seen at least 5 other trucks like mine in the town I live in that looks the same. I feel it was a bad day on the paint line for them.

If my truck was the only one maybe but there are all kinds out there that look the same.

Paint Job on 2000 Dodge Dakota
     
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Anonymous on 2008-02-05:
'delaminating' -- nice word selection.
Anonymous on 2008-02-05:
My freaking head is pounding!
chris513 on 2008-02-05:
If you can't dodge it, ram it!
Anonymous on 2008-02-05:
Lol Chris!!!
StraightShooter on 2008-02-05:
I have a '97 that's delaminating a little too. Like slim's it sits outside. It's a 3/4 ton that I abuse the heck out of so I'm rather pleased with the way it's held up overall. 0 AC problems but 1 transmission. I do notice a lot of those neons delaminating up and down the road.
mydogbozo on 2008-02-05:
I drive a Denail. I have been blessed by great paint.
tina s on 2008-02-06:
Stew-the dealer is the one that told me it was delaminating
Aerocave-Yes I have been the only one to owne the truck and it started at about 40,000 mil.
TNS-The a/c is fine so far. But at 37,500 mil my intake blots rusted and the head of the blot fell off.
Superbowl-It has started on my hood in the last 4 months
SlimJim-it was only 3.5 yrs when it started
Fazie. Yes I have seen a lot of dodges and they do do it bad.

Aerocave on 2008-02-06:
Tina:
If the truck was only 3 1/2 years old when it started, I would think Dodge would have helped you then...unfortunately if you waited until now, Dodge is not going to help you out on an 8 year old truck. Although factory paint has come a long way in recent years, there still are cases where it the clearcoat simply loses its luster and/or begins to peel, usually due to acts of mother nature (and sometimes bad paint). I realize this is frustrating, but it happens...maybe its time to trade it?
tina s on 2008-02-07:
I took it to the dealer they ar the ones that told me it was delaminating and also called Detroit. They would not help at all.I could live with the paint thing if there were not athers doing the same thing and I have never had it happen with any other auto I have had or my family has had and that's been a lot....And yes it is time to trade. But with that comes a new bill. And this turck is paid for and only has about 80,000 mil on it.
Anonymous on 2008-02-05:
It's OK Lid's, you come home is 48 hours, take an asprin and call us in the morning.
Aerocave on 2008-02-05:
Are you the original owner? How many miles?
Anonymous on 2008-02-05:
How is the A/C unit holding out?
Anonymous on 2008-02-05:
LOL Sheriff
Anonymous on 2008-02-05:
Friend of mine has a 2000 Dodge P/U and it's happening on the front hood. The truck is black so maybe it's a darker color problem? Dodge also told him to go pound sand.
Anonymous on 2008-02-05:
If it's out of warranty, it's out of warranty. Perhaps it's some environmental factor in your particular area?
Slimjim on 2008-02-05:
I have a 97 and it's been "delaminating" a bit for a couple years now. It's left outside and it's 11 years old so I really can't say too much about it. Yours really isn't much newer nor garaged, so I fail to see much beyond normal wear and tear for its age. At least you're not having problems with their pesky A/C systems.
fazie on 2008-02-05:
if you notice just about all dodge vehicles are doing the same. DH has a dodge truck and it looks worse than yours, daughter had a neon that was starting to do it just before we got rid of it. I think it's dodge period, you can ride the road and just about pick out a dodge vehicle just by the paint job.
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Dodge vs Nissan - my story
Posted by on
OREGON -- This is part of my letter to Dodge - Hillsboro, OR

We did purchase one used car through you last fall & are happy with this purchase. We thought about a magnum hemi for myself. I really liked this car. It was one of 2 top choices. We needed, however, to wait on any purchase until we sold our Ford full sized van. We need the extra funds to work it all out.

We also realized with our lifestyle & work we really needed a good towing vehicle. So a truck was in order. We did not purchase any of your trucks though I liked the megacab.

The main reason we didn't go with your megacab was that Dodge wouldn't even give us a trade in value for my van. It was worth something as it was in great shape, etc... Actually I felt like they "dismissed" my vehicle pretty quickly. I think they said they "couldn't even give me $1800" for it. This was a very negative remark from them. So we were on hold again til I sold the van.

I went to Nissan 2 months later to look at a Murano for a friend & just looked at their trucks for fun. I knew I had to sell my van 1st. So wasn't "really" looking.

They asked what it would take to get me into a truck & I said jokingly, 4 grand!
I figured this would help with 8-10 months of car payments &/OR it would get them to stop trying to sell me something I couldn't afford right then!!

Well they said lets look at the van & work out the figures.... We decided on a Titan LE Crew Cab. One reason we went with them was the interior size, esp. the back seat area. Second reason - they offered me cash for the van.

Nissan bought my van for $xxx CASH. I got the check within 2 weeks of my purchase. They did work it out & we all were very happy. I now can use this money to make the payments in bad $ crunch months. (we are self employed). (I don't know if they always do this or just in my case)

Sometimes it is just a waiting game, but other times it just needs the right person to "make something happen". They were more than willing to work it out. I felt Dodge wasn't. My friend bought a repo'd '06 Titan & Nissan gave me $100 check for "birddogging" for them. I am happy!

Thanks for helping with the used car (Intrepid), you guys did work that out for us! No hard feelings! We will keep you in mind if someone asks me about Dodge dealers. You can remove my name from your list now. Thanks for trying or not.


--- I add here --- Nissan & Toyota's are the vehicles to buy. America is too cheaply made right now. Nissan spent 6+ hours locating just the right truck for me. They fixed a problem door handle & washed it afterwards! Good job Nissan!!

     
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lepearso on 2007-02-19:
You did the right thing by shopping elsewhere and getting a fair deal.
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Dash and transmission
Posted by on
Dodge knew they had a problem with the transmission and dashes on 1999 trucks. They did nothing to help customers.
     
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trmn8r on 2011-08-28:
In doing a little research, it appears your complaint is common.

Since Dodge didn't do the right thing for people like you, the best course of action is probably show them the door and find a manufacturer with better reliability.
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Dash
Posted by on
My dash cracked then it fell apart had truck about 4 years when started having problems. Dodge would not do anything.
     
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olie on 2011-07-03:
What year is your vehicle?

What does your warranty say?

What might have happened that caused the dash to crack? We once had a vehicle that carried a kitchen counter from the seller to home. A crack developed in the dash. We kind of figured it was OUR fault. Cuz it really was.
Starlord on 2011-07-04:
My comment was deleted without even an explanation. I stated the problem of cracking dashboards is not unique to Dodge. we lived in the southern Arizona desert, and almost every vehicle over five years old has a cracked dash. the cure is occasional applications of Armor-All or a dash cover.
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