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Air conditioning
Posted by Slimjim on 07/12/2004
I have a 97 Dodge Dakota which I took to my mechanic to fix the A/C. Turns out, it needed what would be its 3rd evaporator. My mechanic (no, not Safford) stated it was the third Dodge truck in two weeks he has had to do the same thing. One was a 99 Durango and the other a 01 Ram 1500. He stated the evaporators are thin aluminum, designed to cool better, but apparently, they are too thin and fail quite a bit. So I am on a pace to replace this part every 2-3 years at about $700 a pop. Anyone else have a late model Dodge with premature A/C problems?
     
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Posted by Mad Eye Moody on 2004-07-12:
Slim....LOL...Safford...LMAO!
Ahem (composing myself)...anyway - I had a 98 Durango...and while the AC got weak, it never really failed. I bought my baby brother a 98 Stratus, and his AC went out after a year. There's got to be merit to this claim about Dodge AC's. I wonder what Dealerdirect has to say.
Posted by Slimjim on 2004-07-12:
Tartarboy, it is 7 years old w/ 50k on it and worth about $6000. Isn't it about time you found another site to play on?
Posted by Anonymous on 2004-07-12:
Slim: welcome to the wonderful world of R134 freon... it sucks!!! R134 freon does not work as well as R12 used to so ALL manufacturers are trying different solutions (i.e. Dodge's thin wall evaporaters) to try to achieve the same results. R134 works at very high pressure and I have seen a trend of compressors, evaporators, hoses, etc. going bad on every make imaginable (yes, even the imports) In the coming years the public will start to see a new style freon R 492 which will work at an even higher pressure than R 134 and I think we will see even more failures. I wish I had a solution for you on this, but their really isn't one, Sorry. DD
Posted by Anonymous on 2004-07-12:
Slim: In the future try to run your A/C at least once a month for approx. 30 minutes especially in the winter months. That will allow the oils in the refrigerent to lubricate the internals of the system to help prevent failures. Good Luck.
Posted by Slimjim on 2004-07-12:
DD, I know that tip and do run all my vehicle's AC's periodically. Believe it or not, running it more may also help in this case as my mechanic stated the evap is on the "low" side of the system. Off it has about 100psi, but on it runs about 40, hence maybe less wear on the part. Of course the trade off is more wear on the rest of the system (and less miles per gallon).
Posted by Anonymous on 2004-07-12:
Slim: I agree, Since the introduction of R134 I have seen a shocking increase in AC complaints. Unfortunatley there is not a whole lot the manufacturers can do about it and I fear that with this new freon coming soon (the EPA is insisting on) it's gonna get worst.
Posted by Anonymous on 2004-07-12:
Sounds like Tarterboy is upset that mom won't let him borrow the car
Posted by sanford31031 on 2004-07-13:
Whatever is eating you must be suffering horribly, tartarboy. You are a botched inbred abortion that escaped the hospital and was raised by wild boar.

Posted by PeskyKittyButt on 2004-07-13:
I have a 98 Ford and I run my a/c year round. I am ALWAYS hot and I need to have air on me. Maybe that's what keeps my air going...
Posted by Mad Eye Moody on 2004-07-13:
Dam the EPA. Tree hugging hippies.
Posted by Anonymous on 2004-07-13:
Tartarboy: Wrong again, I guess those six years in the third grade did not help. Now go back to work and get my #5 with a coke.
Posted by Anonymous on 2004-07-13:
Whenever you feel froggy leap, boy
Posted by sanford31031 on 2004-07-13:
He can't jump too high dealer, all that tartar sauce is weighing him down..
Posted by Dr. Jeecheroo on 2005-10-16:
I have no A/C. No, I have no A/C. I have no A/C, IN MY TRUCK!
Posted by Anonymous on 2006-02-24:
Slimfast is JERK. Glad your truck doesn't work, buttface!
Posted by Anonymous on 2006-10-29:
Seems like a lot of speculation by a guy who can't afford to fix a truck that should be scrapped anyway. Quit your whining and roll down the windows!
Posted by Slimjim on 2006-11-08:
LMFAO, 2 years later pirate you're trolling this thread? My truck's a/c still works fine since I fixed it, 2 YEARS ago! Scrapped away, you mean like your since deleted here "nthbiz" nick or the still visible, but also banned from posting "backnbiz". Can we assume the next post on this thread will be another nick of yours trolling because the buttpirate one was finally kicked off the site? Trolling 2 plus year old threads, what a freakin loooooser!
Posted by Anonymous on 2006-11-29:
~ translation ~ blasted pirate got me again!
Posted by Anonymous on 2007-02-24:
So pwp comes back to the past to get his butt kicked wha a nimrod!
Posted by Anonymous on 2007-04-20:
Hardly, old timer.
Posted by Anonymous on 2007-07-25:
This review still makes me chuckle.
Posted by Anonymous on 2007-08-08:
I still get a laugh out of this review.
Posted by Anonymous on 2009-09-15:
I have 2006 Dodge Ram 1500. The freaking recirc door broke off the hinges and fell squarely on the intake part of the fan so that even at the highest fan speed the flow of air from the vents was almost non existent. The dealership told me it would cost about 800 or so dollars to fix. Funk that. I took the fan out, snaked my hand through the intake vent and removed the door. Okay, now I can't recirc but hey at least I got me some A/C.

I would never buy another Dodge in this life time.

Good review Slim! (VH)
Posted by Slimjim on 2009-09-15:
Thanks stew. It's an honor to still garner helpful votes over half a decade later. I wonder if that tickles our swashbuckler's feathersword.
We need to keep making the public aware of these travesties to keep Dodge in check. Maybe we should band together on some other issues threatening consumers out there. Have you weighed your ladder lately BTW?
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Unprofessional/Poor Customer Service
Posted by TheWayCTK on 01/11/2009
HARVEY, LOUISIANA -- Chrysler Customer Service 10JAN09

To Whom It May Concern:

I am writing this as a dissatisfied customer. I am dissatisfied with the local Dodge Dealership Service Department, your customer service office (outsourced to India), and your warranty service office (also outsourced to India).

I am the original owner of a 2004 Dodge Ram. My story is as follows:

On December 18th, 2008, I heard the front U-joint going bad. I called the local Dodge dealership, Ray Brandt Dodge in Harvey Louisiana, and spoke with ‘Will,’ who said that he was the assistant manager of the service department. I explained that the front U-joint was going bad and asked if I could bring the truck by for him to take a look at it. ‘Will’ said that he could not schedule a time for me to bring the truck buy before January 05th, 2009. I asked if the possibility of the U-joint going bad and having the drive shaft fall off wasn’t some kind of exigent circumstance that would allow me to be moved up for scheduling. He said only a seat belt problem was considered an emergency. I asked ‘Will’ if the U-joint was covered under my warranty. He said that he would not look into that issue until I brought the truck by on January 5th.

I read through the owner’s manual and found that, if I was reading the warranty correctly, the U-joint was covered as part of the power train. I called the warranty number in the manual to confirm what I was reading. Apparently you outsource your warranty department to India. The man that answered the call could speak English only marginally but understood what I was saying. He said that the U-joint was NOT covered under my warranty. I read what was written in the owner’s manual about the power train to the man but he again said adamantly that the U-joint was not covered.

At this point I asked to speak to a supervisor. The man’s communication skills were decreasing rapidly and I believe it is because he wanted me to just go away. He placed me on hold for an extremely long period of time before a man claiming to be a supervisor came on the line. After explaining the situation to the supervisor, the supervisor said the U-joint was not part of the power train and therefore not covered under the warranty. I read from the owner’s manual that the U-joint was listed as part of the power train and was listed as being covered by the warranty. The supervisor put me on hold for an unreasonably long period of time, again I believe that this was a ploy to get me to just hang up and go away. The supervisor eventually came back on the line a said that the U-joint was a part of the power train and was covered under the warranty.

By this time I am perturbed. I called the customer service number to inquire if such treatment by Chrysler personnel was acceptable. Again, apparently you outsource your customer department to India. I spoke with another man with only marginally effective English speaking skills. He told me that the ONLY method to file a complaint about anything was to call the local dealer, obtain the name and contact number for the ‘District Manager,’ and make my complaint known to the District Manager.

I called back to Ray Brandt Dodge and the only person to whom that answering assistant would forward my call was the assistant service manager, ‘Will.’ Even after I explained what the customer service department told me was the proper method to lodge a complaint Will refused to provide me with the name and contact number for the District Director. Will said to call the customer service number, which he gave to me. I told him that the number he just gave me was the number that I had just called, the number to India where they told me to call him, Will, in order to lodge my complaint with the District Manager. He laughed when I told him the customer service was outsourced to India and said, “That explains it.” He added that the only ‘emergency’ repairs were for seatbelts and transmissions. (I don’t know if I understand the part about transmissions)

This type of unprofessional conduct by and treatment of customers at the local and corporate level is unacceptable. I was not happy with the local dealer saying he could not even look at an extremely unsafe mechanical problem for almost three weeks. I was not happy with the warranty department, the ‘experts,’ repeatedly telling me that the part was not covered by the warranty, apparently without even checking anything, anywhere; with their complete willingness to try to stall so I will just give up, hang up, and go away. I was not happy with the customer service department telling me to complain through the local dealer and the local dealer telling me to complain through customer service, leaving me no avenue to forward my complaint.

Do you find this conduct/performance acceptable?

A U-joint failure can be an extremely dangerous occurrence. Because of the severity of the problem I went to a general mechanic in my area and paid $229 for him to repair the U-joint that same day. The mechanic confirmed my belief that a U-joint failure can be dangerous. He recited instances where U-joint failures caused wrecks and drive shafts to penetrate into the interior of the vehicle, etc.

Sir, you are failing to provide service at the local or corporate level that a professional organization would provide if they were serious about competing in today’s market. I am hard pressed to say anything good about or purchase a Chrysler product after this incident.

I would like you to response to my letter.
     
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Posted by tnchuck100 on 2009-01-11:
Chrysler doesn't care about you. I also got caught in the middle of the dealer and corporate. Each point to the other.

The fact of the matter is they don't care if they lose you as a customer. They know they will gain a disgruntled customer from GM, Ford, Toyota, etc. And if they run short on money (which is the primary goal anyway) they will simply cash in on our tax money. You must understand, they have enormous CEO salaries to support. They don't do that by easily providing you with warranty service.

You might try taking them to small claims court. Maybe just being served will get them to see the light.
Posted by sabletaz on 2009-01-11:
This is one of the reasons why the Big 3 aren't the Big 3 anymore.
Posted by ChuhBaca on 2009-01-11:
It's not just the big 3 with these problems. I believe that the reason the auto industry is suffering is not just due to the economy, or the types of vehicles being produced. Sure, the economy has helped swing the decision to buy a car, in favor of keeping the current one, but I also think people are tired of the practices that start at the local dealership.

It's all dishonest games and sales tactics. Phrases such as "we're losing money on this" or "my manager isn't happy, but we're going to let you have it for..."

What the biff is a dealer handling charge? It's a bogus "give me an extra $500 just because". Undercoating, fabric protectant (a can of Scotch Guard), theft protection by etching the windshield, overpriced extended warranties, overpriced poor quality alarms,... the list goes on and on.

I have actually heard "what's it gonna take to get you in that car today?" I didn't think they actually said that!
Posted by Anonymous on 2009-01-11:
tnchuck, I rarely disagree with you but respectfully I have to on the issue of CEO salary.
We don't begrudge tax dollars being used to build stadiums for athletes making far more than any CEO. I'm not pro "bail out" however the issues are far more complex in any industry than executive compensation.
Posted by tnchuck100 on 2009-01-11:
VF-213, my main point was the ridiculous CEO salaries are just a very visible item. I realize the issues are complex. But if it were up to me the only way the "big 3" would get any bail-out money was if the CEO's and the first level of management were fired. No severance pay. No "golden parachute". Just FIRED!
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Unsatisfied Customer
Posted by on 06/24/2003
RALEIGH, NORTH DAKOTA -- Where do I begin....
I went to Dodge to purchase a new vehicle (Dodge Stratus), 2 days later my family and I left to enjoy a vacation at the beach. About an hour into the drive, the engine light came on and the car started to buck uncontrollably. Obviously we exited and found somewhere safe to stop since the car was in no means drivable. First I called the salesman we purchase the car from and told him of my disappointment. Next I called the 24hr. Roadside service. I was told there would be a tow truck within an hour (for any of you that have a 6 month old baby, and hour is eternity). An hour came and went, and still no tow truck so, I phoned again. Apparently they were lost (even thought they had my phone number they still never called) So finally after a total of 1 1/2 hours, the tow arrived. I phoned customer service and they told me that I would either be able to get a rental from the local Dodge dealership or I would be reimbursed for a rental elsewhere (as long as the rate was under $30/day, yea right). Once I got to the Dodge dealership, I immediately spoke with a sales person who then handed me a phonebook and told me to call a car rental company since they did not have any available. By this time, it was almost 6:30pm and as luck would have it, the rental car companies in the area all close at 6:00 so, as a stranded customer, you can imagine my anger. The manager notice my frustration and basically told me, "There is nothing we can do since you did not purchase the car here". (Nice attitude to take with a lady standing there with a baby) Plus, the service area was closed so, no one could even tell us what was wrong with the car. Once again, I called the Customer Service number. To my surprise, they too close up at 6:00pm. Basically, we were stranded. My husband and I decided to try driving the brand new piece of junk home, luckily, the bucking had stopped. We made it home.

We went to the dealership where we purchased the car early the next morning. To my surprise, there had been an error in the paperwork which made the contract void, Guess who had that Brand New Piece of Junk now.... Not me : )
     
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Posted by Lincoln on 2004-06-29:
Whoo Hooo! Way to GO!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Lies, Lies, and More Lies
Posted by Clove12068 on 08/07/2013
VACAVILLE, CALIFORNIA -- When purchasing my new car, certain amounts were agreed to. When signing the contract the dealership wrote the car up for 500.00 more than the advertised price, did not give us as much as agreed as a turn in value for our old car, and added 400.00 to the agreed price of extended warranty. Then 2 days later called and said we had to go to a different lender than the one we signed with which had a higher apr.

We called our lender and found that Dodge never sent the paperwork in and there was no problem on our end. The final straw to this is I asked about the under skirt of the car and was told it was in good condition. Today however, it cost me 550.00 to fix that same skirt because it was broke in half under the car and when I called the dealership I was told it was my problem. I don't recommend going to this dealership for anything.
     
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Posted by trmn8r on 2013-08-08:
If a dealer marked the car up, didn't give me the price we agreed to for my car, etc etc, I would not sign the contract. No way. They would be looking at my backside as I ran through the door.
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StarStarEmpty StarEmpty StarEmpty Star
They Take Things Upon Themselves and Cause Havoc in the Process
Posted by Not a rap fan on 02/23/2012
My husband booked 2 nights for my son using his credit card, which means the room was under my husband's name. I booked 2 nights after the first 2 nights under my son's credit card. I then called the motel and spoke with the clerk who made sure my son would continue to stay in the same room. She informed me they had the new credit card number.

At some point the manager, canceled the booking I made under my son's name and then charged the next 2 nights under my husband's credit card which put in an over limit stage.

I called Days Inn at their 800 number and spoke with 3 different people. The first one I couldn't understand a word she said. I asked to speak to someone who speaks English clearly. She told me I'd have to call back to get a real English speaker. When I called back, "amazingly" the person who answered the phone spoke English quite well and could understand me as well. She decided she couldn't help me and put me in contact with Customer Care. Of course, I was on hold forever before another woman responded and could actually speak and understand English.

When I completed that call, I called the hotel and asked to speak with the first woman I spoke to. Of course, she wasn't available. The woman who informed me also could not speak English well. Plus all she wanted to do was talk and not listen to a word I was saying. I'm almost of the opinion that people who don't understand English or speak it well, talk to avoid resolving the issue.

I asked to speak to the manager after I had explained the situation several times. She then added insult to injury by informing me she is the manager. I again explained the situation to her, and she goes into another diatribe. By this time I am more than frustrated because all I wanted was to have my husband's credit card credited for the 22 & 23 and my son's credit card debited for those days. At this point I told her that she wasn't doing a very good job of either talking and she certainly wasn't listening to what I was saying.

She asked me to hold. She didn't put me on hold. Only she didn't. She walked away from the phone and spoke to someone. While I couldn't hear what was being said, I could voices talking. Soon a man came on the line.

Initially I thought I was going to have the similar problems because he wanted my husband's credit card information. I don't have that information. My husband doesn't have a cellphone. We had a big hullabaloo because he naturally wanted to make sure everything was on the up and up but I couldn't help him. I finally told the man all I wanted done was to have the charges for the 22 and 23 on my husband's credit card reversed and my son's credit card charged for the 22 and 23. He said that was good and took the necessary information.

This situation should never have happened if the female manager had left things as they were rather than deciding for herself there was a problem. Plus she needs to keep her mouth shut until she can do a good job of speaking English.
     
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Dash and transmission
Posted by Shortyjimk on 08/28/2011
Dodge knew they had a problem with the transmission and dashes on 1999 trucks. They did nothing to help customers.
     
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Posted by trmn8r on 2011-08-28:
In doing a little research, it appears your complaint is common.

Since Dodge didn't do the right thing for people like you, the best course of action is probably show them the door and find a manufacturer with better reliability.
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2009 Dodge Journey
Posted by Mavisbennett7 on 08/13/2011
I have spent over $600.00 on brake repairs and replacements. Stereo has had to be replaced. Had to wait for 3 weeks to get it installed. Back passenger window has had to be repaired. Used the vehecil for a month before the part came in. Paint is coming off side mirror.
I traded a 2009 Dodge van in on this Journey and have driven Dodge vans for several years. Very distressed and disappointed! I have had this Journey in the Dodge repair Dealership at least 6 times in these 2 years. I drive approximately 20,000 miles each year and have never had this kind of problems with a new vehicle.
Please advise.
     
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Posted by Alain on 2011-08-14:
Go to http://carcomplaints.com/Dodge/Journey/2009
for starters to get some background on your vehicle and then you might want to go to
http://www-odi.nhtsa.dot.gov/ivoq to file a complaint.
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Dash
Posted by on 07/03/2011
My dash cracked then it fell apart had truck about 4 years when started having problems. Dodge would not do anything.
     
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Posted by olie on 2011-07-03:
What year is your vehicle?

What does your warranty say?

What might have happened that caused the dash to crack? We once had a vehicle that carried a kitchen counter from the seller to home. A crack developed in the dash. We kinda figured it was OUR fault. Cuz it really was.
Posted by Starlord on 2011-07-04:
My comment was deleted without even an explanation. I stated the problem of cracking dashboards is not unique to Dodge. we lived in the southern Arizona desert, and almost every vehicle over five years old has a cracked dash. the cure is occasional applications of Armor-All or a dash cover.
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Why will they not back up there product or make improvements
Posted by Noxxis on 12/04/2010
You look all over the web and see complaints against they way Chrysler makes there vehicles. Then you hear about people you know having problems and trying to get their vehicle fixed. Most dealerships will not help out when there is a problem. Most people get told to get ahold of a layer because the dealership will not stand behind their product. All these years and the transmissions in Chrysler vehicles have not been fixed. People rely on there cars and trucks to get to work and instead they have to take time from work and then be harassed by dealerships. Toyota had a problem, sent out a recall and then made a commercial to publicly make an apology. Chrysler just keeps making faulty vehicles because they don't care what happens to the people that buy there product. If you ask me either you make a good product and stand behind it or shut your doors so people don't get suckered into a terrible product.
     
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Posted by redmx3racer on 2010-12-04:
"because the dealership will not stand behind their product"
It's not the dealerships product. They can only do what the manufacturer will allow them to do.
It's not clear if the OP even owns a Chrysler product. And I bet if you type in any car companies name in a search engine looking for complaints you will find an overwhelming amount of them online for all of them. Any national company for that matter-Kraft, T-Mobile, Walmart etc etc. Does not mean they are all true. And there are 2 sides to every story. Believe me-I work in a service department at a dealer-not Dodge-and you can't keep everyone happy all the time.
Posted by Anonymous on 2010-12-04:
car companies do not care about customers, they care about the bottom line. Thats it.
Posted by trmn8r on 2010-12-04:
What specific problem did you have with a Chrysler product? I haven't heard of a reputation for faulty transmissions in Chysler products.
Posted by GenuineNerd on 2010-12-04:
I know that Chrysler started using special transmission fluid (ATF+3 or ATF+4) in their vehicles since the early 1990's. And some 4 speed automatics (mainly in the minivans) were troublesome in the early 90's as well. Topping off a Mopar tranny with Dexron III/Mercon could mess it up. My aunt once owned a mid-90's Dodge Dynasty, which needed to have the tranny fluid topped off...She bought Dexron, but told her to get ATF+3 since Dexron could not be used in that car. I believe most Mopar transmissions today still use ATF+4 (which replaced ATF+3). Other car companies now use special ATF's and coolants as well...no longer can you use one type of ATF or one type of coolant in a car. That's high technology for you.
Posted by Noxxis on 2010-12-05:
LOL, If you go to a mechanic and tell them the problem you are having with a dodge transmission they already know the problem. Its a faulty seal inside the transmission. part cost $2.00 but it will cost about $1000 in labour. If you have not heard of faulty products with dodge you need to get out from underneath your rock. True about other vehicles having problems but this problem has been going on for a decade. Also if its my driving that is the problem then how come Ford can handle my everyday working habits. These are the facts there is a problem that no one will do anything about and when it gets to the dealership they don't care either.
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4.7 liter engine
Posted by J.B. on 06/24/2010
Love Me Dodge. BUT the 4.7 SUCKS!!!! 92000 MILES AND THE MOTOR IS KNOCKING. REPLACE MOTOR. $6000!!! I LIVE PAYCHECK TO PAYCHECK. HELP
     
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Posted by GenuineNerd on 2010-06-24:
How often have you changed the oil in this engine? Neglect the oil changes and your engine will knock due to the sludge. Especially since your truck now has 92,000 miles on it. If the oil was changed at least every 3000 to 5000 miles you won't be having this problem.
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