DAYTON AREA, OHIO -- Purchased car new, opted to not purchase extended warranty. Well, that's their out, didn't get extended warranty so they do not have to provide vehicle as the purchased item has "repeated" issues. Mind you I am not including issues which have been covered under recalls, 3 to date.
Initial issue no electric, jumped car took to dealer, no loaner car. Dealer had car approx 3 hours. Services answer, cannot replicate issue. Leave dealer, certain electrical accessories do not work, auto windows down, u-connect were most notable. Return to dealer later that day, to hear "oops" we forgot to reset computer.
Recently went to pull out of drive, car would not shift from park. Been at dealer 4 days, 3 days of service availability. Part is now in, and car is obviously there, but will take most of day to replace part. Asked for parts that are being replaced, told I would have to pay for service. LOL Now, I have been without a car, no evidence of what is/was or will be done. Again, I have time to continue on this, because I STILL do not have my car.
Bottom line, why should I have to purchase something beyond a car to have a vehicle to drive while they(the manufacturer) is fixing issues brought about by there poor quality. IF I ever buy another new car, a loaner vehicle will be part of negotiations. Oddly, the dealer seems to put warranty items at bottom of list for work. just my opinion and experience here.
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Posted by Kathy on 2004-01-26
NEW YORK -- I was driving down the road when the wheel assembly fell off my 95 Avenger!
Now Chrysler wants to send out an investigator to verify that this had to do with a recall, but, I'm not allowed to know the name of the investigator, their company, or phone number.
They say the investigator will come look at the car at their leisure, and notify me by mail of their results. I don't even get a time frame to know how long I will be without a car! Don't bother buying Chrysler. They're road hazards!