LEES SUMMIT, MISSOURI -- Bought a new 2003 Durango SLT 4WD with tow package in Oct 2003. Now have 195K miles on the SUV and starting to get the low oil pressure problem. But considering I have averaged around 20K/year and the only things replaced are the brakes/tires/and spark plugs and battery once cannot complain. AND changed the oil every 3000 miles! The SUV has performed well in summer heat and NEVER gotten stuck in the snow in 10 winters. Running with ORIGINAL belts and hoses I guess that eventually something would happen.
CALIFORNIA -- Just wanted to let everyone know about Dodge's poor customer service. I have a 2004 Dodge Durango with less than 18,000 miles on it. The Dodge broke down while we were on vacation out of state so it was towed to the nearest Dodge dealer.
After the dealer checked things out we were told it basically needed a new engine and it would take 2 to 3 weeks before we could get it back. Since it was still covered under the factory warranty, I wasn't concerned about the repair but we couldn't stay there for 2-3 weeks since I had to be back to work and my wife had another commitment that she couldn't change or postpone.
We made several calls to Dodge's customer no-service department telling them of our dilemma figuring that since our vehicle was still under warranty and it broke down due to a defective engine that they would help us get home or at least put us up for the night. Nobody seemed to care that we were stuck out of state with no transportation or a place to stay.
They refused to help with a loaner car or a rental. We had to pay for a rental car to get us home and back to pick up our vehicle a few weeks later when the work was complete and a place to stay overnight. (I am glad it didn't break down in the middle of the desert or they would have let us sit there and rot to death.)
So a repair and inconvenience that I feel should have been taken care of by Dodge cost me over $1300 with rental care and hotel. Needless to say I will never purchase a Daimler-Chrysler product again and our Durango is up for sale as well as my wife's Dodge Dakota pickup that we bought just 6 months ago. We don't want any of their products!
When my GMC pickup started to have transmission problems a few years ago and was still under warranty, GMC called me and told me it would take a few days to fix it and then had a rental car delivered to my home for me to use in the meantime. I will be buying a new GMC vehicle in the next few weeks to replace my Dodge since they obviously know what customer service is.
TWIN CITIES, MINNESOTA -- First, I meticulously maintain all my vehicles. I regularly have all driveline fluids replaced, and have it properly maintained, and have always changed the oil at 3,000 miles. My previous vehicle was a Chevy Astro which at 318,000 miles did not use any oil yet, and I had no service work ever done on that engine.
The dealer just told me that my Durango is worth whatever the scrap man will pay. Jan 7 the car had a cold engine stall problem. Brought it in. They said the Air pump was bad, causing the problem. ($700 for all the work they did) 2 weeks later. Cold engine stall problem. Wife restarted it, drove it most of way home. Car wouldn't warm up. Almost home. Temp gauge went from cold to overheat in a few seconds.
Towed the car to Chrysler. They told me that the real problem of the stall was bad head gaskets. Temp caused heads to go. They tell me the fix is to buy a reman engine at $8000. They also tell me that after I put the 8K in, I can trade it in for $1500, as once the engine has gone in it, it is scrap. I told them that the problem was that they didn't fix the gasket problem the first time I brought it in. I told them that if they wanted me to be a happy repeat customer, that they should give me $4000 trade in allowance for new car. Dealer trade in was $8000, before the blown motor. They didn't even try to sell me another car.
I had been considering trading my Durango and my 1 ton for a new truck. The dealer hold back amount for a $20,000 vehicle is about $2000 dollars. They did agree to pay me $1500 plus 200 for unnecessary and incorrect repairs (out of the original $700). I am a customer who always has gone to the dealer for any major repairs. I am a profitable customer, formerly for Chrysler. So, I am in the process of buying a RAV4, and not from the dealer who sold me the Durango.
DELAWARE -- So, I've been having issues with buying a 2004 Durango on 8/16/06, I had it two weeks and three days - it burned down to the ground. I lost out on several thousand dollars, due to insurance items, etc. I don't understand that if this vehicle is recalled, why am I out money on this? I did nothing wrong, except buy a locally built product from a local dealer. I've contacted Dodge several times, I keep getting that since I "elected to settle" with my insurance company, they consider it closed.
This has ruined my credit, cost me thousands in out of pocket expenses, and many, many hours of my time. Why won't Dodge own up to this, after all they recalled 384,000 vehicles? From what I can tell, mine was one of the few that caught fire. Dodge, what say you?