Facts About Dodge of Naperville, Burke Automotive's Ugly Duckling!!! Read before buying or servicing your vehicle. If you live in Naperville or the surrounding area, do not go to Dodge of Naperville at Ogden and Jefferson. The old Kohler Dodge is now owned by Burke Automotive who also owns Jeep, Hummer, KIA and now they are also a Dodge dealer. Burke Automotive is a great dealership to do business with. Just not their Dodge store in West Naperville.
The technicians at Jeep are non-union and can actually get in trouble by their supervisor if they don't fix your vehicle. At Dodge the union techs couldn't care less about you or your vehicle and there are no consequences if they screw up your vehicle or do not fix it right.
There is no management at the Dodge store and Ed Burke himself never shows his face around the dealership. Naperville Dodge/Jeep/Hummer is his pride and joy and that is fine. It does not make sense why he keeps his Naperville Dodge store open. It is an ugly duckling. You will be treated much better if you go to the Lisle location. I have been very happy with the Burke Automotive Group and cannot understand why he keeps that store open.
I have a 2001 Dodge 3/4 ton diesel and have had A/C problems since I purchased it new. I have had to have 4 evaporator cores installed (so far) and charging the system with dye added numerous times. It was cooling for about a month but now is only lasting a week. No one seems to be able to find a leak anywhere.
VICTORIA, TEXAS -- I have an eighteen month old 2006 Dodge 3500. The a/c quit blowing out the appropriate vent and Dodge told me I have to have the "blend" door replaced. It has come apart. The bill is going to be over $500.00 to change out the $30.00 door. This appears to be a "known" problem and Dodge informed me they are not going to do anything about it.
RALEIGH, NORTH DAKOTA -- Where do I begin.... I went to Dodge to purchase a new vehicle (Dodge Stratus). 2 days later my family and I left to enjoy a vacation at the beach. About an hour into the drive, the engine light came on and the car started to buck uncontrollably. Obviously we exited and found somewhere safe to stop since the car was in no means drivable.
First I called the salesman we purchase the car from and told him of my disappointment. Next I called the 24hr. Roadside service. I was told there would be a tow truck within an hour (for any of you that have a 6 month old baby, an hour is eternity). An hour came and went, and still no tow truck so, I phoned again. Apparently they were lost (even though they had my phone number they still never called).
So finally after a total of 1 1/2 hours, the tow arrived. I phoned customer service and they told me that I would either be able to get a rental from the local Dodge dealership or I would be reimbursed for a rental elsewhere (as long as the rate was under $30/day, yea right). Once I got to the Dodge dealership, I immediately spoke with a salesperson who then handed me a phone book and told me to call a car rental company since they did not have any available.
By this time, it was almost 6:30pm and as luck would have it, the rental car companies in the area all close at 6:00. So, as a stranded customer, you can imagine my anger. The manager notice my frustration and basically told me, "There is nothing we can do since you did not purchase the car here" (Nice attitude to take with a lady standing there with a baby). Plus, the service area was closed so no one could even tell us what was wrong with the car.
Once again, I called the Customer Service number. To my surprise, they too close up at 6:00pm. Basically, we were stranded. My husband and I decided to try driving the brand new piece of junk home. Luckily, the bucking had stopped. We made it home.
We went to the dealership where we purchased the car early the next morning. To my surprise, there had been an error in the paperwork which made the contract void, Guess who had that Brand New Piece of Junk now.... Not me : )
MOUNT DORA, FLORIDA -- My 96 Dodge Caravan had a special Candy Apple Red Paint job -- $1000 extra. Within two years it began to fade, then deteriorate. Dodge dealers in Memphis said paint was not under warranty. Dodge dealers in Nashville said paint deterioration was "common" for Dodge. They would repaint it for $800 plus. Dodge in Las Vegas said it was a mess but should have been corrected earlier. Took it back to Bob Dance Dodge in Florida but they said it was too late.
Granted, my moving around did not help but the Dodge boys really dodged the problem. They have major issues with their clear coat paint and will avoid any warranty responsibility. Letters to Dodge got vacuous responses and merely confirmed that Dodge will not honor their paint deterioration.
The Caravan is cheaply produced and has a lot of parts that deteriorate or break. A few of my repairs included the battery (three times), belt tensioner, door mirrors, rear mirror, all door locks, steering column, horn, light assembly, dash board, water pump, computer module, oxygen sensors and others. Dodge makes good-looking cheaply built junk!
When my third MOPAR battery failed with 13 months left of the warranty they offered 78 cents toward a new one but only with a 13-month warranty. If I paid the full price ($90) they would offer a 60-month pro rata warranty. This was a ADVANTAGE DODGE in Mount Dora. They use funny math and offered no help whatsoever. Bought an Interstate with better ratings for $60; with a PRO RATA warranty. Dodge customer service said the warranty was only 12 months and they did not know of any pro rata warranty.
They are trained to mislead, deceive and simply avoid issue with their products. The Dodge Consumer rep said that each dealer offers its own service and they are independent. That was my first and LAST Dodge. Poor product/poor service/bad warranty/no customer service. Advice: Stir clear of cheap cars that lack quality and service -- Dodge is the leader here!
OREGON -- We did purchase one used car through you last fall & are happy with this purchase. We thought about a Magnum Hemi for myself. I really liked this car. It was one of 2 top choices. We needed, however, to wait on any purchase until we sold our Ford full-sized van. We need the extra funds to work it all out.
We also realized with our lifestyle & work we really needed a good towing vehicle. So a truck was in order. We did not purchase any of your trucks though I liked the megacab. The main reason we didn't go with your megacab was that Dodge wouldn't even give us a trade in value for my van. It was worth something as it was in great shape, etc... Actually I felt like they "dismissed" my vehicle pretty quickly. I think they said they "couldn't even give me $1800" for it. This was a very negative remark from them. So we were on hold again til I sold the van.
I went to Nissan 2 months later to look at a Murano for a friend & just looked at their trucks for fun. I knew I had to sell my van 1st. So wasn't "really" looking. They asked what it would take to get me into a truck & I said jokingly, 4 grand! I figured this would help with 8-10 months of car payments &/OR it would get them to stop trying to sell me something I couldn't afford right then!! Well they said "let's look at the van & work out the figures...." We decided on a Titan LE Crew Cab.
One reason we went with them was the interior size, esp. the back seat area. Second reason - they offered me cash for the van. Nissan bought my van for $*** CASH. I got the check within 2 weeks of my purchase. They did work it out & we all were very happy. I now can use this money to make the payments in bad $ crunch months (we are self-employed). (I don't know if they always do this or just in my case).
Sometimes it is just a waiting game, but other times it just needs the right person to "make something happen". They were more than willing to work it out. I felt Dodge wasn't. My friend bought a repo'd '06 Titan & Nissan gave me $100 check for "bird-dogging" for them. I am happy!
Thanks for helping with the used car (Intrepid). You guys did work that out for us! No hard feelings! We will keep you in mind if someone asks me about Dodge dealers. You can remove my name from your list now. Thanks for trying or not. Nissan & Toyota's are the vehicles to buy. America is too cheaply made right now. Nissan spent 6+ hours locating just the right truck for me. They fixed a problem door handle & washed it afterwards! Good job Nissan!!
I have a 97 Dodge Dakota which I took to my mechanic to fix the A/C. Turns out, it needed what would be its 3rd evaporator. My mechanic (no, not Safford) stated it was the third Dodge truck in two weeks he has had to do the same thing. One was a 99 Durango and the other a 01 Ram 1500. He stated the evaporators are thin aluminum, designed to cool better. But apparently, they are too thin and fail quite a bit. So I am on a pace to replace this part every 2-3 years at about $700 a pop. Anyone else have a late model Dodge with premature A/C problems?