MOUNT DORA, FLORIDA -- My 96 Dodge Caravan had a special Candy Apple Red Paint job -- $1000 extra. Within two years it began to fade, then deteriorate. Dodge dealers in Memphis said paint was not under warranty. Dodge dealers in Nashville said paint deterioration was "common" for Dodge. They would repaint it for $800 plus. Dodge in Las Vegas said it was a mess but should have been corrected earlier. Took it back to Bob Dance Dodge in Florida but they said it was too late.
Granted, my moving around did not help but the Dodge boys really dodged the problem. They have major issues with their clear coat paint and will avoid any warranty responsibility. Letters to Dodge got vacuous responses and merely confirmed that Dodge will not honor their paint deterioration.
The Caravan is cheaply produced and has a lot of parts that deteriorate or break. A few of my repairs included the battery (three times), belt tensioner, door mirrors, rear mirror, all door locks, steering column, horn, light assembly. dash board, water pump, computer module, oxygen sensors and others. Dodge makes good-looking cheaply built junk!
When my third MOPAR battery failed with 13 months left of the warranty they offered 78 cents toward a new one but only with a 13-month warranty. If I paid the full price ($90) they would offer a 60-month pro rata warranty. This was a ADVANTAGE DODGE in Mount Dora. They use funny math and offered no help whatsoever. Bought an Interstate with better ratings for $60; with a PRO RATA warranty. Dodge customer service said the warranty was only 12 months and they did not know of any pro rata warranty. They are trained to mislead, deceive and simply avoid issue with their products.
The Dodge Consumer rep said that each dealer offers its own service and they are independent. That was my first and LAST Dodge. Poor product/poor service/ bad warranty/ no customer service. Advice: Stir clear of cheap cars that lack quality and service -- Dodge is the leader here!
RALEIGH, NORTH DAKOTA -- Where do I begin.... I went to Dodge to purchase a new vehicle (Dodge Stratus). 2 days later my family and I left to enjoy a vacation at the beach. About an hour into the drive, the engine light came on and the car started to buck uncontrollably. Obviously we exited and found somewhere safe to stop since the car was in no means drivable.
First I called the salesman we purchase the car from and told him of my disappointment. Next I called the 24hr. Roadside service. I was told there would be a tow truck within an hour (for any of you that have a 6 month old baby, an hour is eternity). An hour came and went, and still no tow truck so, I phoned again. Apparently they were lost (even though they had my phone number they still never called).
So finally after a total of 1 1/2 hours, the tow arrived. I phoned customer service and they told me that I would either be able to get a rental from the local Dodge dealership or I would be reimbursed for a rental elsewhere (as long as the rate was under $30/day, yea right). Once I got to the Dodge dealership, I immediately spoke with a salesperson who then handed me a phone book and told me to call a car rental company since they did not have any available.
By this time, it was almost 6:30pm and as luck would have it, the rental car companies in the area all close at 6:00. So, as a stranded customer, you can imagine my anger. The manager notice my frustration and basically told me, "There is nothing we can do since you did not purchase the car here" (Nice attitude to take with a lady standing there with a baby). Plus, the service area was closed so no one could even tell us what was wrong with the car.
Once again, I called the Customer Service number. To my surprise, they too close up at 6:00pm. Basically, we were stranded. My husband and I decided to try driving the brand new piece of junk home. Luckily, the bucking had stopped. We made it home.
We went to the dealership where we purchased the car early the next morning. To my surprise, there had been an error in the paperwork which made the contract void, Guess who had that Brand New Piece of Junk now.... Not me : )
I have a 2001 Dodge 3/4 ton diesel and have had A/C problems since I purchased it new. I have had to have 4 evaporator cores installed (so far) and charging the system with dye added numerous times. It was cooling for about a month but now is only lasting a week. No one seems to be able to find a leak anywhere.
NEPTUNE, NEW JERSEY -- The PCM (computer) in my Dodge stratus '05 needed to be replaced. I called Dodge Sansone auto mall and found it was under warranty. They put the new PCM in at no charge. The day I got my car back I realized speedometer didn't work and it broke down twice. These issues were not preexisting. I called them that Thurs and was told they couldn't look at it till Mon. I paid for a rental car for the weekend as mine was not drivable. They looked at it Monday, said it was not their fault and I had to pay them $100 for looking at it. I got a 2nd opinion and was told it was definitely their fault.
I told them this and made new appointment. They were very insistent throughout this that it was not their fault and they would charge me again for looking at it. After much headaches they found two things unplugged and said that was causing the issue but they plugged them back in for me. They did not have any idea how that happened and said they did me a favor and would not charge me for the service. All in all I was without my car for about 2 weeks. I had to fight every step of the way. They just want your money. STAY AWAY!
FT. WORTH, TEXAS -- I just bought a 2007 Dodge 2500. This truck is brand new leftover on the lot. I haven't even made one payment and only have 760 miles on it and it is at the dealer because of supposed water in the fuel or contaminated fuel as they are calling it. The kicker is, since it is supposedly contaminated, that the factory warranty will not cover it. This has led to a repair bill of over $1000 as of now to drain the fuel tank and change filters. Yes that is all. Now they tell me that this did not fix the problem and they will have to replace the whole fuel system including injectors which will cost anywhere around $ 10-15000, all of which is not covered under warranty.
The funny part is, if there is one, is that when I called the dealer and told them of the problem, they told me to tow it in and they would take care of it. No problem. So much for that **.
Facts About Dodge of Naperville, Burke Automotive's Ugly Duckling!!! Read before buying or servicing your vehicle. If you live in Naperville or the surrounding area, do not go to Dodge of Naperville at Ogden and Jefferson. The old Kohler Dodge is now owned by Burke Automotive who also owns Jeep, Hummer, KIA and now they are also a Dodge dealer. Burke Automotive is a great dealership to do business with. Just not there Dodge store in West Naperville.
The technicians at Jeep are non-union and can actually get in trouble by their supervisor if they don't fix your vehicle. At Dodge the union techs couldn't care less about you or your vehicle and there are no consequences if they screw up your vehicle or do not fix it right.
There is no management at the Dodge store and Ed Burke himself never shows his face around the dealership. Naperville Dodge/Jeep/Hummer is his pride and joy and that is fine. It does not make sense why he keeps his Naperville Dodge store open. It is an ugly duckling. You will be treated much better if you go to the Lisle location. I have been very happy with the Burke Automotive Group and cannot understand why he keeps that store open.
I have a 97 Dodge Dakota which I took to my mechanic to fix the A/C. Turns out, it needed what would be its 3rd evaporator. My mechanic (no, not Safford) stated it was the third Dodge truck in two weeks he has had to do the same thing. One was a 99 Durango and the other a 01 Ram 1500. He stated the evaporators are thin aluminum, designed to cool better. But apparently, they are too thin and fail quite a bit. So I am on a pace to replace this part every 2-3 years at about $700 a pop. Anyone else have a late model Dodge with premature A/C problems?