Facts About Dodge of Naperville, Burke Automotive's Ugly Duckling!!! Read before buying or servicing your vehicle. If you live in Naperville or the surrounding area, do not go to Dodge of Naperville at Ogden and Jefferson. The old Kohler Dodge is now owned by Burke Automotive who also owns Jeep, Hummer, KIA and now they are also a Dodge dealer. Burke Automotive is a great dealership to do business with. Just not there Dodge store in West Naperville.
The technicians at Jeep are non-union and can actually get in trouble by their supervisor if they don't fix your vehicle. At Dodge the union techs couldn't care less about you or your vehicle and there are no consequences if they screw up your vehicle or do not fix it right.
There is no management at the Dodge store and Ed Burke himself never shows his face around the dealership. Naperville Dodge/Jeep/Hummer is his pride and joy and that is fine. It does not make sense why he keeps his Naperville Dodge store open. It is an ugly duckling. You will be treated much better if you go to the Lisle location. I have been very happy with the Burke Automotive Group and cannot understand why he keeps that store open.
I have a 97 Dodge Dakota which I took to my mechanic to fix the A/C. Turns out, it needed what would be its 3rd evaporator. My mechanic (no, not Safford) stated it was the third Dodge truck in two weeks he has had to do the same thing. One was a 99 Durango and the other a 01 Ram 1500. He stated the evaporators are thin aluminum, designed to cool better. But apparently, they are too thin and fail quite a bit. So I am on a pace to replace this part every 2-3 years at about $700 a pop. Anyone else have a late model Dodge with premature A/C problems?
VICTORIA, TEXAS -- I have an eighteen month old 2006 Dodge 3500. The a/c quit blowing out the appropriate vent and Dodge told me I have to have the "blend" door replaced. It has come apart. The bill is going to be over $500.00 to change out the $30.00 door. This appears to be a "known" problem and Dodge informed me they are not going to do anything about it.
MILWAUKEE, WISCONSIN -- My husband and I have only had our Dodge Caravan for over a year. Of all four times I've gone in for oil changes, I have had the worst service. First of all, the time promised is never accurate; I always end up waiting double the time. Second, I have to go back in this week because when my last oil change was done, my breaks were tampered with. I'm sure it was an accident, but what kind of service is this in today's day and age, where I have to wait over 2 hours to find my breaks not working correctly!! This really is disappointing.