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2 Reviews & Complaints

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Rotten Salad
Posted by Flora.ceven on 02/04/2013
Purchased two bags of Dole Caesar salad kit and both bags had rotten lettuce and chunks of the core from the rommaine, not eatable by humans. Tried to send a complaint and their web page goes directly to an error when submitting.

     
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Posted by Bill on 2013-02-05:
Return them to the store for a refund.
When purchasing the ready made salads always check the expiration date. If it's close pass it over.
I too have learned the hard way.
Posted by trmn8r on 2013-02-05:
That's great advice, Bill. It's like chicken (well, a little). If it is near the expiration date, avoid it.
Posted by Anonymous on 2013-02-05:
Its possible the grocery store is to blame for not handling the salads properly (not keeping them refrigerated at the right temp). I'm also fairly certain the lettuce wasn't grown on the east coast so to be frank, I would not expect to get an overly fresh salad in Mass.
Posted by yoke on 2013-02-06:
I have noticed when they have salads buy one get one free that they are about to expire in a day or two. I have also noticed that the Dole salads have big chunks of lettuce in it.
Posted by Paula on 2013-05-31:
I've just decided to never buy Dole. They are giving away free trips instead of giving out good product - I just opened a bad today and the dirt and slime that was in the bag was absolutely disgusting - not sure who "thoroughly washed" it.
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Very Veggie Salad
Posted by Venice09 on 06/06/2011
The large variety of prepared bagged salads now available in supermarkets has driven my laziness to new heights. They make it so easy and convenient to have a fresh salad every day. One of my favorites is Dole Very Veggie blend. It's a colorful and crunchy mixture of romaine and iceberg lettuce, sweet carrots, zesty radishes and crunchy snow peas. Every bag I've purchased has had a generous amount of snow peas, which is the part I enjoy the most. So I was somewhat disappointed when the last two packages contained no snow peas at all. I carefully searched each bag, but there was not a snow pea to be found. Had the carrots or radishes been missing, I might not have noticed, but the absence of snow peas got my attention right away.

After eating my way through both bags of salad while longing for snow peas, I decided to bring this oversight to Dole's attention via its website. Unfortunately, I no longer had the requested UPC numbers or expiration dates because I had thrown the packaging away before deciding to write. Considering I had no proof of purchase whatsoever, I wasn't expecting much in return. I just wanted Dole to know that an investigation in quality control might be in order to ensure that each bag of salad has the proper ingredients. I received an automated response saying that I would hear from someone shortly.

I waited ten days for some kind of communication from Dole before deciding that I probably would not hear from them at all. Then today, much to my surprise, I received an envelope in the mail containing a large number of very generous coupons for free Dole salads, more than compensating for the lack of snow peas. I was not only thrilled to receive the coupons, but I was also pleased to find out that Dole cared about my concerns and went above and beyond to keep me as a customer.

I have been buying Dole salads for a long time. Even if they had not responded, I would have continued to buy their products as long as they consistently met my expectations. I would never let one incident stop me from buying something I enjoy on a regular basis.

I just wanted everyone to know that Dole stands behind its products and cares about its customers.
     
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Posted by Sophia Marie on 2011-06-06:
What a great post! It is refreshing to read a well written compliment about a company that not only does the right thing but goes above and beyond.
Posted by Anonymous on 2011-06-06:
Nice post, Venice....but, did Dole also solve the missing snow peas mystery??! ;)
Posted by Venice09 on 2011-06-06:
Sophia, I really was thrilled to get the coupons. Those salads are expensive, and I only buy them when they're on sale. So I certainly appreciate some free ones!
Posted by Anonymous on 2011-06-06:
They did not address your concern as to the lack of snow peas though. The coupons sound like the equivalent of hush money or a pacifier, lol. Write them again and maybe they'll send you some shares of stock.
Posted by Venice09 on 2011-06-06:
Just, I didn't hear anything from them except to receive the automated response and the coupons. I would be more concerned if there was some kind of health issue with the salad, but it still would have been nice if they reassured me that quality control was a priority. For now, I'm just happy with the coupons. Hopefully, I won't have any other problems.
Posted by Venice09 on 2011-06-06:
Ript, I agree. I wonder how they would respond to something more serious. With any luck, I'll never have to find out. Maybe I will have to ask for some shares of stock in the future!
Posted by GenuineNerd on 2011-06-06:
It might have been a production error on Dole's part for that particular run. I currently have 2 bags of Dole Very Veggie salad in my refrigerator now (June 12, 2011 expiration date), and both bags have the snow peas in them. I love snow peas on a salad as well.
Posted by trmn8r on 2011-06-06:
I eat snow peas all the time, and at first your review made me want to try this salad.

BUT, my concern when I finished the compliment was that they didn't address the missing snow peas. The coupons are great, but it reminds me of all those chain restaurants that gave me vouchers/coupons to come back for another similar visit.

So I'm left feeling doubtful. Can you see through the bag before buying?
Posted by Anonymous on 2011-06-06:
Good review. Now I'm craving salad with snow peas
Posted by Venice09 on 2011-06-06:
Nerd, I'm sure you are right. It was probably just a production error. Like I said, this wouldn't stop me from buying it again. Now I check the bag to make sure there are snow peas inside. ;)

At first I was a little upset that they didn't address the issue, but I went from thinking I wasn't going to hear anything at all, to receiving the coupons. So it seemed like a bit of a victory.

I once had a jar of peanut butter that I thought had been tampered with. The seal under the cap looked like it was deliberately slit right in the middle. I wrote to the company hoping they would want to see the jar, but they weren't interested. I received a coupon for a replacement instead. I was more concerned with the possibility of tampering than having the jar replaced.
Posted by FaFaFhooey on 2011-06-07:
Bagged salad is the best invention since sliced bread.
Posted by jktshff1 on 2011-06-07:
Good post
Posted by Skye on 2011-06-07:
Great review Venice. I love Dole premade salads, they never disappoint.
Posted by Alain on 2011-06-07:
Nice review, Venice! I have to try this for my lunches!
Posted by Venice09 on 2011-06-07:
The bagged salads are a little pricey, but there is no waste and the convenience is nice. When I used to buy everything separately, I'd usually end up throwing some of it away. With some cheese and olives, one bag is more than enough to make meals for two people, especially with some leftover chicken or steak to top it off. I've been happy with Dole's quality. The ingredients are very fresh and clean.
Posted by madconsumer on 2011-06-08:
pre packaged salads are always funny tasting to me. it is the preservative they use to keep the lettuce from turning brown. it is just as easy to tear the romain up myself.
Posted by Venice09 on 2011-06-08:
Dole salads are all natural, thoroughly washed and preservative free. The proof is in the taste.
Posted by Anonymous on 2011-06-08:
Have you tried the new Endless Summer and Spinach Cherry Almond Bleu salads Venice? There is another new one out too, don't recall what it is, an arugula mix I believe. There were $1 off coupons for them on the coupon sites, but they're gone now, Gotta be quick to print those online coupons.
Posted by Venice09 on 2011-06-08:
I have not seen those in my supermarket, ript. With so many brands and varieties, the store really needs to expand that section. There just isn't enough room for everything. Maybe I'll check Stop & Shop. Their prices are usually higher, but I have my free coupons!
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