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Very Veggie Salad
Posted by Venice09 on
The large variety of prepared bagged salads now available in supermarkets has driven my laziness to new heights. They make it so easy and convenient to have a fresh salad every day. One of my favorites is Dole Very Veggie blend. It's a colorful and crunchy mixture of romaine and iceberg lettuce, sweet carrots, zesty radishes and crunchy snow peas. Every bag I've purchased has had a generous amount of snow peas, which is the part I enjoy the most. So I was somewhat disappointed when the last two packages contained no snow peas at all. I carefully searched each bag, but there was not a snow pea to be found. Had the carrots or radishes been missing, I might not have noticed, but the absence of snow peas got my attention right away.
After eating my way through both bags of salad while longing for snow peas, I decided to bring this oversight to Dole's attention via its website. Unfortunately, I no longer had the requested UPC numbers or expiration dates because I had thrown the packaging away before deciding to write. Considering I had no proof of purchase whatsoever, I wasn't expecting much in return. I just wanted Dole to know that an investigation in quality control might be in order to ensure that each bag of salad has the proper ingredients. I received an automated response saying that I would hear from someone shortly.
I waited ten days for some kind of communication from Dole before deciding that I probably would not hear from them at all. Then today, much to my surprise, I received an envelope in the mail containing a large number of very generous coupons for free Dole salads, more than compensating for the lack of snow peas. I was not only thrilled to receive the coupons, but I was also pleased to find out that Dole cared about my concerns and went above and beyond to keep me as a customer.
I have been buying Dole salads for a long time. Even if they had not responded, I would have continued to buy their products as long as they consistently met my expectations. I would never let one incident stop me from buying something I enjoy on a regular basis.
I just wanted everyone to know that Dole stands behind its products and cares about its customers.
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Posted by Flora on
NORWOOD, MASSACHUSETTS -- Purchased two bags of Dole Caesar salad kit and both bags had rotten lettuce and chunks of the core from the rommaine, not eatable by humans. Tried to send a complaint and their web page goes directly to an error when submitting.