Dollar General

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Disgruntled Employee
Posted by on
ASHLAND, OHIO -- This is my story. In April of 08 I started out as a 3rd key on Galion Ohio. I was quickly promoted to Assistant Manager, due to my work ethic and willingness to break my back to get the job done. Later in that year I transferred to Mansfield store #4638, a store that did a third of the volume that I was used to working in, as Assistant Manager there. My fiancé (who became so after I was transferred) was still the manager at 10401, performing at the top or #2 of our district. In April 09 his store, which was first to be Model Store Certified, was chosen to become a perfect store, so for 12 days he worked 10-12 hour days, sometimes over night, hand in hand with the team from Corporate to get the remodel done. The day that it was completed we had a district managers meeting in my current store (4638). My fiancé comes out and says that he has been suspended along with another manager because they couldn’t find a paper trail from the literacy deposits in either store. No money was missing, just no paper trail. Now if you work for this corporation, you are familiar with how much pressure we have put on us to collect literacy, but it just goes in our store deposits, so he had no doubt that they would find out whatever the problem was, fix it, and reinstate him. WRONG. One week later the DM called him and the other manager into another store and fired them for “Misappropriation of Company Funds”. 1st, literacy is NOT a company fund, and 2nd, no lawyer could help them because as managers they were “at will” employees.
Meanwhile, I am still employed at Dollar General in my same position. I assumed that I would be next because by that time my fiancé and I were married, and I assumed that in the companies eyes, my still being there would be a conflict of interest. I inquired a few times but my DM assured me that he had no doubt that I would be a star in this company, and that he had such big plans for me, and that he wanted me in my own store as soon as possible. One week before I was moved to my own store in Ashland #6729, I caught an employee who admitted to stealing at least $1750 from our store alone (she had transferred in from 2 other stores in our district). I then was promoted to Store Manager of store #6729 on May 22, 09. When I got there the store had been without a manager for about 2 ½ months, so it was 8 plan-o-grams behind, and just a mess. The Assistant Manager who has been there 5 years still cannot do a MAAP, and both the Asst. and Lead forced balanced their tills at the end of the night, just sticking any extra monies in an office drawer. Then if they were ever over that’s what they could pull from. The Asst. informed me that it just got to the point that when things were short, there was never any money in the little “till”. I tried to put a stop to this because I knew the extra money was going in someone’s pocket, but up to the day that I left for Managers School in Columbus OH, she was still bringing me her till to count with the forced slip on top. The day before I left for school I had made it clear that policies and procedures would be followed, or I would start the counseling process. My third key turned in her keys and walked off of her shift that day.
I started school on 6/15/09 after calling my DM (JIM HIKE), and making him aware of what had happened, and also alerting him that on my weekly statement it showed me short $500+ on a day two weeks prior, and that I was concerned because I had no record of this. It was also a day when my main printer was down, and that my credit/EBT machine was replaced on that side. His response was for me to take the statements to the school and maybe the instructor could explain it. In the meantime I had figured out that it was just that my EBT and credit card deposit had not hit that day. When I called to inform Jim of this for 2 days straight, he would not answer or return my calls.
Yesterday 6/19/09, at the end of my day of class, I was called out and told that I had a visitor. It was Jim Hike and the area Loss Prevention guy, Terry Serb. I was told that before I came to my store, there were NEVER, any transaction voids, and that he had gotten a report yesterday on me that I had done several 8-9, in the last several weeks. I told them that I had not done anything fraudulent because I have the logs from other keys having had to do them as well. Of course I couldn’t remember the details on each receipt, so Terry proceeds to tell me they already know everything except the why. He wanted me to admit to stealing whatever the amount came too, and then just be done with me. Now this store has no camera system, which I have begged for, so there is no way for me, or for that matter, them, to prove or disprove any wrong doing. I wrote a statement for them saying that I would willfully participate in any investigation, and that I felt that I was being discriminated against because I am the wife of a terminated previous manager.
This company has so many fishy practices, and they hide behind the “AT WILL” statement that we all sign at the beginning of our employee handbooks. My husband lost a $3000 bonus and 40 hours vacation. The other manager lost the same. When Terry was done reading my statement (I don’t believe that he knew that I was married to a former employee) he then said that he thought he would have to suspend me.
I have been nothing but faithful to this company, even after all that has happened. I would state under oath that I had nothing to do with any false anything. I find it strange that Dollar General employees a District Manager, who owns a bar that is stocked with Dollar General property, who patronizes and lives with known addicts, and the head is turned the other way. The company car sits in the front of that bar EVERY night.
I want my position back, I want my vacation back, I want my STARS reward (for the arrest of an employee who stole enough to get arrested for a felony) and I want an apology. Any questions or comments you can email me at Any one involved with the company, I welcome your calls or correspondence.


Jessica Baker
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Ponie on 06/20/2009:
I really don't think it's a good idea to post this tale on a public forum. Sounds to me as though you need legal representation.
madconsumer on 06/20/2009:
if you suspect a real issue, contact your local state labor board.
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Manager Is Is Rude
Posted by on
Rating: 1/51
CARNEY, OKLAHOMA -- I work at the Carney OK store. The manager is rude to the workers and customers. She don't know how to train without being mean and ugly. My first day I went to her office(where shes sits all day talking on store phone to her family.) She is lazy, she never is up front always having to go to office to tell her vender is here and I get nothing but bad additude for telling her.

She does not need to be in charge of others. When district manager came in I told him, he said she can do what she wants she is the manager. She will tell you to stock, then yell at you when a customer is waiting when she is standing there doing nothing. Customers have told me that she's rude and does nothing all day.

I'm tired of running crazy trying to take of everything while she sits on her a**. Today was our grand opening after her boss left she went to her office called her family on store phone and left me by myself to take care of everything. I make $7.25 hr to do all the work.

Then the guy from Texas that set up store come in I told him what was going on. He was very rude to me and said she the manager she can do what she wants to do. Ken is his name. He was very rude to all of us that was helping set up store. I almost walked out then. I am now looking for a job. I will not work where I'm taken advantage of and worked to death.

One day I didn't get a break. I like your company and would have liked to work at the Perkins OK store. I was there the other nite. When I walked in 7 people in line looking around for someone to cash them out. I seen they was unloading a truck. I walked out there and asked if someone was working inside. I was told someone would be in in a minute. I couldn't believe no one was in the store. Then when I was ready to check out nobody up front but one worker kept going in and out front door. I asked if she would check me out. I was told to hold on and had to wait way to long and store unorganized.

Please look in to these two stores. Very disapointed in Carney managers bad attitude and uncleanlyness of Perkins store. Thank you.
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madconsumer on 08/19/2012:
I have worked for bosses like this too. because they are miserable, they have to force that onto the employee. that combined with power trips.

sadly, there are not many jobs available out there, and she knows that.
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Service is so Awful, lines are down the isle, and Not stocked
Posted by on
I live in a small town in Askand, Ms and we have a Dollar General store. yesterday I was in there, like every day, Stock was piled up, shelves were empty, lines were down the isle from just one checker, I spoke to the Asst Mananger, she said, quote " Our stock has been sitting here for two days and there's no one to put it up " unquote. This being a small town, people have no where else to go but there, and when the employees or the " Manager " doesn't give a hoot, and the lines are standing down the isle from there being just ONE checker. People were gripping and complaining. No one seems to care at this store. I called the survey and wanted to speak my piece, but it only gave me one option, was I satisfied? I pressed `1 for no, not satisfied at all. This happens all too much at this particular store. Another thing, one of the cashiers, and I DO know her name, " Christina" is so very rude. And that's putting it mildly. Are you offered a cart when you come in? No Are you asked if you found everything you were looking for? NO
Are you asked if they may assist you with anything? NO All they care about is taking their frickin break outside to smoke while customers are left standing down the isle.
This store is the MOST worst store I've ever seen. this happens all TOO MUCH..! What good is it to have the stock if there's not anyone to stock it on the shelves..? What good is it to have employees that care only about taking a smoke break outside..? This is ridiculous..! No wonder there's a sign posted on the door saying, " Hiring, need sales managers with experience. This store needs someone who can take control and see that ALL customers are satisfied. After all, If it were'nt for the customers, there would be no business. I could say a lot more, but I'll leave it at that.
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madconsumer on 08/14/2011:
it is this way at my local Dollar General as well. I think it starts with corp and goes down. locally there have been so many store managers I cannot keep track.

very helpful review!
trmn8r on 08/14/2011:
This sounds pretty rough, and since it is a small community you have no options.

I'd like to think there is a chance of this changing, but from your description the first change may be that they go out of business.
biomajor on 08/14/2011:
All of the Dollar Generals around me are great, but living 10 miles from Corporate HQ is probably the reason.
Anonymous on 08/14/2011:
Well the sign that says they are hiring explains the long aisles and the understocked shelves. I don't get why people complain when employees take breaks. By law, they are allowed breaks and lunches, even if it's busy inside. If I had to wait until it wasn't busy to take a break, I would never get to take one
jonthethird on 08/14/2011:
In CA, littleshorty, you are not ALLOWED breaks: you MUST take breaks and lunches, no excuses allowed.
madconsumer on 08/14/2011:
not allowed, must take breaks?? can you explain your reference/difference?
Anonymous on 08/14/2011:
great review, very refreshing.
clutzycook on 08/14/2011:
MC, I think that jon was saying that the word "allowed" implies that they're permitted to, but necessarily required to. "Must," says it all. They HAVE to take breaks. It's true that it's the law, and while some companies are a little loose about their breaks, just so long as the employees take them, other companies are rather dictatorial about it, saying you MUST take your break no later than a certain time and you must be out for the full 30 minutes.
madconsumer on 08/14/2011:
ah, thanks for the clarification clultzycook!
Nohandle on 08/14/2011:
It depends on the state and size of the business in regard to breaks and lunch periods. No matter, but employees deserve a break even if they are outside smoking. Who cares what they are doing on a break. They might have already been standing on their feet x number of hours before you ever walked into the business.

I've had employees work through their regular lunch period because we were short handed that day. You best believe it was made up to them both in OT pay and being told to leave early and they would be clocked out at their normal time. They were never deliberately taken advantage of, rather appreciated all the more. It didn't happen often but by golly everyone rolled up his shirtsleeves and got the job done. That might not be allowed in every state or every company but I never had a complaint from an employee.
PepperElf on 08/14/2011:
Many establishments will let employees have breaks - even if customers get mad about it because... if you wait until there's no work at all... some employees may get shafted and get no break whatsoever.

And in some state's that's illegal.

Even if a customer is mad about it.
PepperElf on 08/14/2011:
NH - and many companies get in trouble over it. where I work they get in trouble if someone works 6:01 minutes and doesn't take a lunch. or 2 lunches for a 12 hour shift.

when we had tax-free weekend, the manager went and tagged each person when they had to go to lunch. even though we still had lines and customers.

why? Because if we'd waited for the lines to die, we'd have all worked 10+ hours without a break or lunch. ... and the first night we still had customers almost 2 hours after closing!
Venice09 on 08/15/2011:
This is unfortunate because it sounds like the store could be a gold mine with the right management/employees. I hope the Help Wanted sign results in the hiring of people who know how to get the job done. Hang in there. Maybe change is in the near future.
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Racial Discrimination
Posted by on
Rating: 1/51
COLUMBUS, OHIO -- Today I went to the Dollar General to buy two gift bags for my two kids birthday gifts. While I was on the line, there was a white lady in front of me, she was suddenly called by one of the cashier who just opened her register. I was last on the line and I had only two bags and the white lady had a full cart. I didn't say anything, I just looked at the cashier and she asked me why I was looking at her that way. I told her that I have only two items and I was last the line and usually the last of the line is called first when a new register is opened. She said it is different here. Once I was ready to check out with the other cashier, the cashier told me you can leave. I was angry and I throw the money on the belt. The cashier got upset and said she won't sell to me anything and that I need to leave the store. They were chasing and screaming at me to leave the store. I may be shouldn't throw the money at the belt but I felt discriminated because of my race and the way I dressed. I am a beautiful young African, accountant and mother of three. No one deserves to be treated that way and there is nothing to do because a police officer told to me that they have the right to not serve you in their store without a valid reason. It is the Dollar General on the Morse Road. I forgot they told me to go back to Africa.
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Obfuscation on 05/14/2014:
"She said it is different here"

It must be different here too. I have never seen an additional register opened where they did not call out "I'll take the next in line".

That lady with the full cart was there first, and had every right to be served first. I don't believe this had anything at all to do with race.
andbran on 05/14/2014:
I would definitely find another place to shop. I am guessing this store does not want to stay in business
Peter on 05/15/2014:
So there was a lady waiting longer than you were since she was in front of you and it is racial discrimination because she was called before you?
jktshff1 on 05/15/2014:
If you are last in line , those in front of you should go first. Nothing discrimanatory about that.
ticia232 on 05/19/2014:
If you had asked the WHITE LADY nicely if you could go first, she probably would have, but the cashier had called over a certain person and you ran in front of them to get to front. I do what the cashier did so that the person waiting the LONGEST GETS CHECKED OUT FIRST! And I have pissed off many people when they came from the last of the lines while I took people who were waiting in other lines first.
Kitty on 05/19/2014:
Being last in line does not mean you get to go first when another cashier opens. It means that the people who were waiting longer get to go first - first come, first serve. That has long been the way of lines anywhere I've ever been and it is not discriminatory. If you had gone before anybody else before you in the line you would have ticked off the woman who had been waiting longer than you - it also does not matter how much she had in her cart.

As for your final line, maybe you were told that, but it could have been in reference to your rather backwards way of thinking a line should be dealt with when a new cashier opens. Or it wasn't actually said to you in the first place.
Arcus on 05/19/2014:
I've never heard of a store that takes the last person in line when opening a new line. It's ALWAYS next person in line. It's not racism. It's serving the person that has waited the longest.

Every time I read a story like this all I hear is "wah wah wah! I have to wait in line like everyone else. Don't they know I'm a special snowflake like my mommy told me? How can they chose someone before me? It must be because I'm *insert race here*"
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Posted by on
OOLOGAH, OKLAHOMA -- I and my family have been shopping at the Dollar General in oologah OK, for the last 4 years. a year ago my son's ex girlfriends's sister in law started as working as the manager. over this time there have been small infractions that she has started with my oldest daughter including but not limited to trying to get a cussing match started in the store by accusing my daughter of throwing stuff off the shelves into the floor. when in reality a child that was with my (grown) daughter had bumped something and knocked off by accident and before they could pick it up diana jumped on them. but the latest and incidents have been worse and more humiliating, he and her employees have started chasing us around the store and popping in and out from behind shelves acting like we have stolen something. we shop at that store daily and have never stolen a thing and id like to see any proof they have. because at this point I'm calling my lawyer and filing complaint charges against Dollar General corp. for harassment and slander because we have heard them blatantly call us thieves while we walk by. and my proof of their actions is on the monitor records in the store that date 12/19/2010 - 12/20/2010 - 12/21/2010 and now 1/3/2011
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tnchuck100 on 01/04/2011:
This sounds more like personal issues. You have no case that a lawyer could do anything with. The manager seems to have personal reasons to annoy you and your family.

Your BEST solution is to shop elsewhere. Do not keep putting yourself in the same environment and expecting different results.
Venice09 on 01/04/2011:
My first reaction was to advice the OP to just shop somewhere else, but if the family has shopped at this store on a regular basis in the past, why should they have to stop? I'm not sure what I would do in a situation like this. I think I would probably try my best to ignore the manager, as hard as that might be.
trmn8r on 01/04/2011:
A lawyer will not help. The best solution in a case of personal issues is to avoid them by going elsewhere. If you must shop there, try not to make eye contact and do your best to ignore the people with whom there is a history of friction. If someone pops out from behind a shelf act like they aren't there.
Slimjim on 01/04/2011:
There seems to be tension between the families that is surfacing each encounter at the store. I agree with Venice, if you want to stay a patron there, best for all on you parties side is to simply shop there without engaging in any conversations or even looking at the manager or staff. Do not disrupt anything and they have no cause to counterattack.
It's your only choice if you want to shop there. It's their turf and you can't sue them nor get any access to any tapes based on their rudeness.
rockfishing on 01/04/2011:
You go to this store everyday? You are a guest in the store and have to abide by their rules. Perhaps less frequent visits or maybe not stop by for a few weeks to let emotions cool down may be a way to go.
Fufu487 on 01/04/2011:
I agree with the others here. I really don't think you have any case for harassment or slander. Your family should shop somewhere else.
Anonymous on 01/04/2011:
Actually, while I agree with Venice and Slim, if I was in this situation, and overheard someone calling me a thief, or following me around and popping out from behind shelves, rather than ignore it... I would very loudly ask them what the problem was and did they have any proof that I was a thief or was it just a personal problem. Then I would ask to speak to whoever the son's ex-girlfriend's SIL reported to and I would let them know that if the harassment continued, they would be hearing from my attorney. Employees are expected to be professional and courteous, and you can bet if the roles were reversed here, the OP would be permanently banned from the store for harassment.
Skye on 01/04/2011:
Not everything requires immediate contact with an attorney. Why waste the money?

How about just temporarily shopping at another location for now? I know I know, why should you have to be inconvenienced, but someone has to be the adult here, and obviously it's not going to be her.

Just let things cool down, because all emotions, on both sides are riding high.
Venice09 on 01/04/2011:
Just, in this case, it might not be a good idea to confront a person who is loony enough to pop out from behind shelves. I don't think I would want to get into it with someone like that. It could be that this person is deliberately antagonizing the OP to get a reaction and reason to call the police. I would, however, try to contact the owner (if there is one) to explain the situation, and do it somewhere far away from the manager.
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Credit Card Denial
Posted by on
CLARKSVILLE,, VIRGINIA -- My daughter & I were in the marketplace for over 30 minutes shopping for grocery items. We got bread, milk, Chinese foods, Mexican foods, cereal, laundry detergent, softener, etc.
As we were checking-out the items, I had to keep running my charge card threw the acceptance slot several times before the manager showed up. They then called for information from their head company and they said that Platinum Mastercard was not accepted.
We had over the amount to pay for this purchase and we do not understand why we were denied. Because of this denial, we will no longer attend to the Dollar General stores anywhere on the USA. Why did you deny our business when we have been reliable customers to you and this is causing problems just because we are honest Americans. I see you accept other people and I think this is called discrimination against my daughter, who is hadicapped, and myself, who is a Retired Senior Citizen.
Where are our legal rights that have been denied by a store that has been good to us until tonight round 8:45 pm. You will no longer receive our business.

Thank you,

Rebecca Golda & Kim Jordan
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bargod on 06/22/2009:
Or you could have just checked beforehand what cards they accepeted.
PepperElf on 06/22/2009:
I check when I'm shopping somewhere new
or look at the register for the symbols of what they accept
Skye on 06/22/2009:
OP, I'm sorry, but it's up to you to know what credit cards they accept.

Or you could have gone to an ATM for a cash advance for your purchases.

Just my opinion.
jktshff1 on 06/22/2009:
"who is hadicapped, and myself, who is a Retired Senior Citizen". This has no bearing on your complaint. Just cause you are retired doesn't make you stupid. Like the other's say, pay attention to what cards are accepted. Excuses, excuses not helpful.
old fart on 06/22/2009:
There are decals all over the place in most stores from the entrance door to the register itself...Pay attention...
old fart on 06/22/2009:
A MasterCard is a MasterCard is a MasterCard.. admit it!... you overspent the limit on the card...!
BokiBean on 06/22/2009:
Your card was not denied, they don't accept it, period. Mastercard is not accepted at Dollar General, Visa and Discover is...

Its not "discrimination" to do business with VISA and not Mastercard. I don't know how you could even get that idea.
Anonymous on 06/22/2009:
You admit you have shopped there before but didn't know what credit cards they do and don't take? Oh, and my father is retired. It doesn't make him disabled, handicapped, unable to read, unable to pick up a phone and call, nor does it give him the right to claim discrimination. It burns my buns when people pull the race card, the "I'm handicapped" card, or the "I'm old" card as if that is supposed to allow them to be some exception to the rules.
Anonymous on 06/22/2009:
bokibean, the voice of reason as usual. good job.
BokiBean on 06/22/2009:
Thanks KJ. I know our Family Dollar only took cash or checks forever (and I would forget every time), and now they take debit cards. They might even take VISA by now. Woo hoo! LOL
Suusan B. on 06/23/2009:
It doesn't matter who you are - - Dollar General doesn't accept MasterCard. End of story - - NEXT!!
DW64 on 02/08/2010:
Same thing happened to me today. I got a $5 discount coupon in the mail, for a $20+ purchase at a brand new Dollar General store, nearby. I go in there, pick out about $30 dollars worth of goods, mostly food items, then I go to check out. Blam, my Mastercard is declined for credit payment. I've owned the same card for over 10 years. I'm like what the ????. The clerk says, sorry, DG doesn't except Mastercard unless you use debit. I have no debit capability with the card. Oh well, I had to walk out, without my goods. Not enough cash on me.
Anonymous on 02/08/2010:
Yeah, apparently, MC couldn't strike up a deal with DG so they don't accept it.
Anonymous on 06/14/2010:
One way these dollar stores keep prices down is by not accepting credit cards.
Anonymous on 06/14/2010:
They do take some cards but not all.
eagledudesmom on 08/21/2010:
It's clearly posted all over the store, on the door, at the registers, "Only accept Visa." Some say only accept "Visa and Mastercard DEBIT," but they will accept Discover cards. It has nothing to do with discrimination. It has to do with the fact that merchants have to pay Master Card, Visa, Discover and American Express separate fees for every transaction. Most of the time if you use your card for a transaction under $5 the merchant actually loses money. None the less - DG has the right to choose any credit or debit card system they prefer to keep their costs down and make a profit. Having had a merchant account I can already tell you that Master Card and American Express charge ridiculous prices for processing - a flat rate for each transaction plus a varying percentage per transaction for the month. To blame the store and management, because you elected not to pay attention to the giant signs clearly displayed everywhere is ludicrous.
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StarStarStarEmpty StarEmpty Star
Posted by on
Rating: 3/51
INDIANA -- I frequent your store in Martinsville, IN quite often and I'm getting a LITTLE tired of the clerk always asking for a donation all the time. If you want people to donate then just put a container out.

I'm not sure of the address but your company just built it.

Thank you.
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clutzycook on 08/28/2013:
That's really weird. I've never been solicited for a donation in a dollar store before. Is it one clerk doing it or is it all of them? If it's one clerk, they may be doing it without their manager's approval and you may want to have a word with them about it because that's just inappropriate.
John Nicholson on 08/28/2013:
Happens all the time in our Family Dollar stores in town--two of them. At least a couple of times a year they solicit funds for "the children" in one form or another. After a couple of my loudly expressed exclamations of surprise, disgust and feelings of being insulted, they stop asking me on subsequent visits. They remember me. But, they are being told by corporate to beg for funds. Why anyone would actually give money to unknown charities is a question for another day. But, I think some people don't want the confrontation or feel embarrassed if they don't hand over money. The dollar stores count on that, of course.
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Posted on
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i_am_canadian on 06/13/2010:
Okay, that was rather rude but you must have been able to tell that she wasn't working that day, that's equally rude of you as a customer. Consider that before you banish them completely.
jktshff1 on 06/13/2010:
+10 iac
Nohandle on 06/13/2010:
How does a non-Christian treat someone who happens into a business he usually works for but is off that day?
Weedwhacked on 06/13/2010:
I think the reason you tell people not to "patron" their stores will make no sense at all.
Anonymous on 06/13/2010:
Actually, it could very well mean that she can't help you on her day off. Do you know Dollar General's employee policies? Maybe they don't allow don't know. I don't think she was rude at all, but you definitely were.
GenuineNerd on 06/13/2010:
Was the worker in uniform, or wearing a D.G. nametag? Still it is rude of her to treat you in a way that does not reflect her "Christian" beliefs. At least she could be nice and tell you where the flower seeds are located.
clutzycook on 06/13/2010:
I didn't even know DG sold flower seeds.
Anonymous on 06/13/2010:
Perhaps the OP could have gone to one of the numerous 7/11's that they passed on the way to Dollar General instead of depriving the fellow citizen of her basic rights.
Anonymous on 06/13/2010:
Once when I was on duty (it was winter), my uniform consisted of dark blue bdu's, white shirt and to keep warm I was wearing a rescue squad provided dark blue sweatshirt over my white shirt.

My partner needed some cold meds, so we headed to WalMart to pick up something.

This woman comes up to me and asks me where the aspirin was, and it actually took me a minute to figure out that she thought I was an employee (maybe the portable gave her that idea?).

I tried to help her out as best as I could.

She was very embarrassed when she figured out that I didn't work there.
PepperElf on 06/13/2010:
I got stopped a lot when out shopping - mom said it was because I wasn't carrying a purse (had my wallet in a deep pocket).

I think one lady looked very angry when I said I didn't know where the item was... but hey, I was in a grocery store I don't go into much. I was having trouble finding stuff for myself too.

another lady stopped me at the fabric store. but since I was looking at yarn, it wasn't hard for me to show her where the crochet supplies were.

however I've also seen people who've been screamed at by customers for not serving them, including threats of "I'll get you fired!"
but... well it's hard to fire customers who don't work for the store.
Nohandle on 06/13/2010:
We've had a number of complaints on this website when a shopper recognized an employee, not in uniform, and grumbled because that individual didn't help him. I don't recall a particular religion being brought into the complaints at that time but good grief. Those folks many times are shopping, just like you are. I, as an individual, would be happy to direct you to a particular department if I know the layout of the store but it's not my job anymore than its an employee's off the clock's job.
Ytropious on 06/13/2010:
It sounds like you've seen her before working there and assumed that because she was there out of uniform she could still help you. She isn't being paid to do that, she doesn't have to do a thing for you. I've been in that situation before. I was off the clock, had my coat on and my purse with me and I was sitting down at a desk on the floor to sign myself up for the company credit card. A customer asked me where an item was that we don't really have. I told her the general area the item might be in if we carried it and went back to signing myself up. She got snippy and asked if I could get up and show her. I told her no, I was off the clock and in the middle of something. She didn't like that answer at all, needless to say. Point being, I am not a slave and my time is my time. I can point you in the right direction, but ask me to actually drop what I'm doing and help you? No way. The fact that this DG employee was not even in uniform is even worse. I think the OP was the rude one here.
Anonymous on 06/13/2010:
Have our lives become so self-focused that the very thought of helping someone, unless we're on the clock, makes us cringe?

Now *that* makes me sad.
Anonymous on 06/13/2010:
Linus, did you read all of the comments?
Anonymous on 06/13/2010:
Linus, the OP was out of line. Just because the customer knew that she was an employee there does not make her the OP's 24/7 servant. There were PAID employees there that could have helped.
andbran on 06/13/2010:
where I work at you can only help customers when you are on the clock.
Anonymous on 06/13/2010:
As in most places.
I know at unionized grocery stores an employee can get written up for working off the clock.
Sheriffs Uncle on 06/13/2010:
Well, it's possible that both people are a little to blame here. Even if you are off the clock, you can still be courteous. Explain that you are not working and that the customer can ask someone that is working. Being rude about it is not the solution. C'mon folks, this was an actual employee of that store that was there on her off day. The customer recognized her and that is why she asked for help. Now, we're only getting one side of the story, but unless the OP is leaving something out here about her own behavior, it seems to me that the Employee could have explained it more nicely.
thriftyshopper on 06/13/2010:
It seems there are a lot of rude employees that work at DG. Never met a courteous one and therefore no longer shop there.
Sheriffs Uncle on 06/13/2010:
I had a situation recently where I was at a Walgreen's and I asked a young employee a question. She was in the aisle walking passed me. She cut me off before I could get my question out and said "I'm on break". Now, I don't know about you guys, but in my opinion, that is no way to handle the situation, even if Walgreen's does not want that worker to work during her break. There should be a standard, friendly answer to cover a situation that will continue to surface. I was steaming angry and almost came home and wrote a review on M3C about it. Seriously.
Sheriffs Uncle on 06/13/2010:
Best answer, Sheriff's Uncle!
Anonymous on 06/13/2010:
I beg to differ.
Anonymous on 06/13/2010:
I stand by my initial opinion: Have our lives become so self-focused that the very thought of helping someone, unless we're on the clock, makes us cringe?

That - and the fact that the simple concept of helping others in need leads to such debate/discussion - continues to make me sad.
Sheriffs Uncle on 06/13/2010:
lakisha, what do you differ about? I think I know your stance here, but are you saying that the employee can't say "I am not allowed to help you" in some sort of friendly way? That's all I'm saying. I don't see how you can object to that.
Anonymous on 06/13/2010:
Personally I think that one's religion on their time outweighs one's craving for sunflower seeds.
SheriffU, she could have been more polite but the OP could have been more respectful as well.
The customer is NOT always right.
Sheriffs Uncle on 06/13/2010:
And I said that lakisha. I mentioned that the customer may have been as much to blame. Since we weren't there we'll never know. But you have to leave open the possibility that the person writing this review is telling the truth too.
Anonymous on 06/13/2010:
False premises are for grade school teachers.
Being a little more proactive never hurts.
Why did you delete your previous statement?
Sheriffs Uncle on 06/13/2010:
I don't know how to answer your gibberish. I'll leave it at what's been said. I didn't delete, I edited. We have that right, even when we're off the clock.
Anonymous on 06/13/2010:
Ouch! Did I hit a nerve SheriffU? I value your opinions almost as much as mine and there is no need to be snippy with me.
You want to play semantics? Go right ahead Mr. Capote.
Sheriffs Uncle on 06/13/2010:
No, you didn't hit a nerve. When you hit a nerve, that's when I go off and type a whole lot. lol I just don't understand how you've come to your conclusion on this one. And I don't think I'm playing semantics anywhere. We weren't there. We don't know. Maybe the OP was an insensitive jerk, maybe the employee was rude as heck, or maybe somewhere in-between. No playing semantics there.
purple_crayon on 06/13/2010:
I don't think the off the clock employee was rude at all. Sounds like the OP was rude. Besides, if the OP is in that store enough to recognize employees. Why not remember where everything is,inside the store??
Anonymous on 06/13/2010:
Purple Crayon: +1,000,000!
You nailed it!!!
DebtorBasher on 06/13/2010:
No the off duty employee did not HAVE to answer the customer's question, but it wouldn't have hurt her to do so. Was it going to make her late for Church? Would she have acted the same if they were in a different store and someone approached her to ask her a question? How would that employee's day be ruined by helping someone out by answering a simple question? People stop and asks me where things are in the store all the time and if I know, I tell them...sometimes I even walk over to show them...If I don't know, I tell them I don't know and you know what? I don't even GO to Church.

I don't see where the poster was rude at all, when the woman cut her off.
The time that the employee took up to snap at her with rudeness, she could have simply said, 'Aisle five' (or whatever aisle they're in) and all would be happy. And little miss two-faced, goody-two shoes church goer would be on her way.
Anonymous on 06/13/2010:
The OP was being disrespectful of the employees personal time.
It's not like she was shopping at Lowes. Most likely the seeds would be in the aisle with the candy.
DebtorBasher on 06/13/2010:
I'll probably pay dearly for saying this...but I have to agree 100% with Linus on this one.
Anonymous on 06/13/2010:
Peppermint Patty strongly disagrees!
Sheriffs Uncle on 06/13/2010:
In order to be disrespectful of one's personal time, you first have to be aware that it IS their personal time. It appears that initially, the OP was not aware. Then the employee made her aware, at which time the OP continued to ask her the question. So, yes, I agree with you lakisha that the Op was being disrespectful at that point. As I said earlier, both parties probably share the blame. Technically, the customer/OP was wrong. Could the employee have handled the situation better? Obviously so, since the customer is upset enough to never shop there again. Who wins?
DebtorBasher on 06/13/2010:
Why would the seeds be in the aisle with the candy?
Skye on 06/13/2010:
Why do people have to drag religion into this? The employee could have handled it better, but the op does not know why she was abrupt with her, and neither do we. Maybe she had a horrible crisis she was dealing with, and had her mind elsewhere, and the last thing she needed was a question about seeds on her day off. She may have been at Dollar General to pick up her paycheck. We do not know why simple things might set someone off, because nobody ever knows what anyone else is dealing within their lives. Usually the employees wear something that identifies them as an employee, so if this person was not even working that day, how did the OP know she was an employee? Could the op have thought she was just another shopper, and she just asked where the flower seeds were, and when the girl said it was her day off, the op became very annoyed because she would not or could not answer her question.
biomajor on 06/13/2010:
I have been approached at multiple places and asked for assistance by other customers. I wore khakis and a blue polo to work one day, then went to Wal-Mart...BAD mistake!!!!! A woman asked me where something was. I didn't know because it was the Wal-mart by work, not by my house and it's set up strangely. I told her that I was sorry and I didn't know where it was. She then proceeded to scream and yell at me for not helping her and for being "rude". I just watched her yell for about a minute, then told her "politely" that I didn't work there and that she had made a complete fool of herself, got my basket and walked away. The look on her face was absolutely priceless!! Now if I would have known, I would have told her. I shop a lot and that's how I roll, but this was just surreal.

Oh and at the DG I stop at for bows and bags and stuff, the flower and vegetable seeds are in an alcove by the bathroom. I don't think they have a set place on the floor plan because not all of them have alcoves LOL They are in a stand alone cardboard display, so they really could possibly be anywhere in the store. I think the OP shouldn't have bothered the employee on her day off. How would you like to bothered about a work issue on your day off? There are usually a lot of employees on the clock, she should have told her "hello" politely, then found someone who was actually working.
Skye on 06/13/2010:
The seeds were most likely in the seasonal section, along with other summer items.

As for the seeds being on the candy aisle, they could be...edible sunflower seeds, pumpkin seeds, Twix bars, etc, lol.
DebtorBasher on 06/13/2010:
Skye, she said she recognized her as an employee, because she shops there all the time. Either much time could it have taken to say, 'Aisle five'?
DebtorBasher on 06/13/2010:
Someone mentioned sunflower seeds, but the OP didn't.

Anyway, I am glad I am me and not someone who can't give the time of day to a passerby and not worry whether or not I'm getting paid to do so.
Nohandle on 06/13/2010:
Skye, religion was dragged into it because the OP decided to do so. Had this happened on a Saturday would it have make a bit of difference as to the outcome? Answer that one OP since you recognized the individual as being an employee you had seen before.

As stated, I will assist anyone I can if I'm able. When I assist them it should not an expectation on their part, it should be considered a courtesy I extended. Sorry, I'm a push over for trying to help someone, but I've simply not found myself in that particular situation and wonder if there is a bit more than has not been shared.
Skye on 06/13/2010:
I've also been asked for help in stores, and I was totally dressed as a civilian, nothing about would even indicate I was an employee. Usually I would just laugh and say, I don't work here, and they would be apologetic, but it's not a big deal. And if I do know where an item can be located, I will tell someone looking for it. Not a big deal. My normal work clothes would be scrubs, but never been asked for help wearing those in a store, yet.
DebtorBasher on 06/13/2010:
+10 NoHandle!
Anonymous on 06/13/2010:
That was an oversight on my behalf BUT that makes this even it even easier.
THE LAWN AND GARDEN AISLE! How can you miss that?
DebtorBasher on 06/13/2010:
When I was working at NCO, I used to go to the store during my break and 85% of the time when I went, SOMEONE would ask me where things were. If I knew, I told them...if I didn't, I told them I didn't work there. The reason they always asked me was because they seen my ID badge around my neck and thought I worked at the store, but it was NCO's ID badge. I didn't snap and tell them, 'I'm on break' doeesn't cost anything to give someone a little of your time.
Skye on 06/13/2010:
Well to be fair to both, the employee did offer to answer the op's question, even if she showed she was annoyed. The OP then became annoyed, and refused to ask her where the flower seeds were. Like I said, who knows why the employee reacted as she did. I don't know, but I'm ready to buy some flower seeds and ship them to the op myself, just to keep the peace and humanity in this world.
DebtorBasher on 06/13/2010:
Because the employee was being a butthole, according to the 'Basher's Book Of Buttholes' that's why! LOL!
Skye on 06/13/2010:
I've been waiting for my autographed copy...

tapping foot, arms folded, getting annoyed thinking about why is it taking so long for my autographed copy, starting to tap foot faster....OK that's it, I'm writing a review on this...and it may or it may not be a complaint, it may just become an informative review...
DebtorBasher on 06/13/2010:
It was shipped a week ago. I'e included some pictures too and I think you may recognize a few of them...LOL!
Nohandle on 06/13/2010:
Count me in Skye for assistance with the cost of the seeds and shipping. Kindly check first so we don't purchase the wrong kind. I'd hate to make a mistake at this point. I aim to be of help with this situation.
Anonymous on 06/13/2010:
I shop at a Walgreen's near me enough to know some of the employees. I sometimes see them shopping there and clearly off duty. I sometimes speak but I would never ask them where something was in that situation.
DebtorBasher on 06/13/2010:
So, if this employee was in the store while off duty and seen someone shoplifting...I wonder if she'd ignore it and go onto Church or report what she witnessed to an on duty employee????? Hmmmmmm....I just wonder. What would you guys do?
Anonymous on 06/13/2010:
You are not helping matters here Debtor.
DebtorBasher on 06/13/2010:
Hey...I just happen to have gotten a kilzillion 'helpful' votes for my comments here...minus a kilzillion. :(
Where's the love?
Where's the respect for the stars?
Skye on 06/13/2010:
OMG< not the shop lifting question. Look what happens to Walmart employees who intercepted a shoplifter. They get FIRED.
DebtorBasher on 06/13/2010:
Yeah, I read that the other day.
Skye on 06/13/2010:
NH, we better make sure we ship the correct seeds at this point. The last thing we want is a complaint about us, and our incompetence for sending the right stuff, lol.

Skye on 06/13/2010:
Speaking of fowers and seeds, my flowers all look bruised today. We went from 98 degrees, down to 42. I like the chilly weather, but the flowers don't :(
DebtorBasher on 06/13/2010:
Oh WOW...send me some of that 42 degree weather!
biomajor on 06/13/2010:
I want some of that 42 also, please. Our heat index is over 100 right now
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Employee told me to Shut up!
Posted by on
UPPER MARLBORO, MARYLAND -- I am a white woman.I went to the Dollar General In Upper MArlboro,MD so I could purchase some sugar free sweets for my Husbands Grandmother. (We don't have a Walmart or anything close by and the grocery stores charge an arm and a leg for sugar free things) Anyway, when I go up to pay for my items, as the cashier was finishing up w/ the man in front of me,who was not white, I start to put my things up on the counter, the cashier pointed his finger quickly at the other cashier and yelled," Go over there you wait on her! "(talking to the other cashier) Shocked, I said," Excuse me?" he then said "Shut UP! I wasn't talking to you!" and walked to the back of the store. Well, to say the least my mouth dropped. One of the other cashiers said, Man, you can't talk to customers like that!" Another cashier said, "Yeah, he can't do that." I asked to speak to the manager on duty. When he came up, I was explaining what happened and the other two cashiers confirmed what I said, and the RUDE cashier comes walking back up front while I'm telling the manager about what happened and told me to "Shut up Lady!" yet again. I took down names and numbers. I said I wanted the name of "THE" store manager. I called and spoke to her. First she said, "Well, this is a he said she said thing" and I said
Indeed it is not, I have witnesses.YOUR EMPLOYEES" She told me that this was inexcusable behavior and that she would need me to put the incident in writing before she could do anything. So I brought it in 2 days later. She stated to me on the phone that " I shouldn't expect him to get fired...after all this was his first offense." Now here is my issue. If it were a white person waiting on me and I was African AMerican, would something be done then? Wouldn't he have been fired on the spot? I'd like to know why I have less "Human Rights" than anyone else does and why it seems to be excusable for someone to treat "ME" this way. I truly believe this was racialy motivated...And the fact that I am a young white woman I am supposed to chalk it up to just rude behavior and just let it go...Well People, if we just let rude behavior and racism matter what color we are, it will continue! If I do not stand up and say something about, it goes unnoticed. I am tired of living in the DC Metro areas, and am expected to allow myself, or my family to be treated horribly. Is not customer service still customer service? Or does it not count for me...
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User Replies:
warddw1526 on 02/28/2007:
While this employee did not respond in anywhere close to good, why do you assume this is a race issue. Maybe the cashier is someone who should not be working with the public regardless of his skintones.
heaven17 on 02/28/2007:
Yet another assumption of racism without solid evidence to back it up. The guy sounds like a jerk to be sure, but I don't see any reason to think it was a racist attack. Tell you the truth, it was kind of odd to start out your complaint with "I am a white woman". That's the kind of thing that tends to make one assume things. Oh, yeah. Like YOU did.
Anonymous on 02/28/2007:
I'm still waiting to hear that a turquoise person was spotted!
Anonymous on 02/28/2007:
I am a really good looking man. I've been to the DC area and race is a bigger issue there than in the deep south on both sides of the coin so I know what you're talking about. I've experienced the same thing, not race mind you, but from the less pretty people who treat me not so good cause I'm one of the pretty people. I feel your pain in a way so I say don’t let this slide. Thanks for your contribution.
heaven17 on 02/28/2007:
Stew, I curse you for making me almost inhale my soda.
Skye on 02/28/2007:
Me too emt, me too!
Aileen on 02/28/2007:
Turquoise person? Am I missing something?
Shakra on 02/28/2007:
You give an example of what would happen if the cashier was white and the customer was African American. You said that it would be called racism if this situation occurred then. You are, perhaps, right. However, that doesn't mean that it actually WAS either instance. People who keep playing the race card, when there is no indication of it, are the actual problem.

It sounds like this person is mentally ill. Not saying it is right. He should be fired for the rudeness (as long as it wasn't provoked), but that doesn't mean it was racially motivated.
smilzyo on 03/01/2007:
This business is taking a huge gamble keeping this man around. For a man to lash out like that at a woman is not OK. Men can be overpowering and intimidating when upset, he could have respect for customers regaurdless of race or sex. Who knows what he'll do next time when someone actually provokes him; that will be scary. This store should have cameras and a corporate office needs to review the tape. That would eliminate any he said she said balongi. If not then stay away. I'm not sure that were getting the whole story though, because your manner in this letter seems racist to me. I think that there may be more here then meets the eye.
smilzyo on 03/03/2007:
emt c: there is a turquoise man walking around haven't you seen the doodlebops? LOL
Ryan on 11/11/2011:
You had a valid point until you tried to turn it racial, that made no sense at all

However, this cashier should have been fired immediately. That's inexcusable.
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Posted by on
HUBER HEIGHTS, OHIO -- I have worked for Dollar General in Fairborn, Ohio as a store manager since August 1999. On April 14, 2001 I was injured on the job while unloading a truck. I injured my back and rushed by medic's from the store to the hospital. The doctor put me on limited duites until May 4, 2001. Four days before I was to go back to the doctor for a re-check, my DM at the time, Judy Noble, threatened me. She told me workers comp or no workers comp she was going to pull me out of my store and demote me. On May 4, 2001 when I returned to the doctor, he 'blew up' at what the DM said and he did not release me he took me off work until May 18, 2001. I showed the paper to Judy Noble and she said no way am I going to be out that long on workers comp. She told me if I am she'd fire me. So I continued to work in severe pain. Then on May 13, 2001 I open and closed the store as normal. On May 14, 2001 I got a call from the bank we bank at and they told me that a deposit from the night before was $730.00 short. I stated that's funny I had TWO WITTINESSES that saw me court the money, put it in the bank bag, seal the bank bag and they followed me to the bank. I notified my DM and the companies cash audit. Well, today, May 18, 2001 I was discharged for taking the money. Dollar General blames me for the missing money. About 2 years ago the samething happened and the manager at the time WAS NOT FIRED, she was given a lie detector test. I was wrongfully discharged without (Judy Noble got her wish. She wanted me fired anyway) an investigation by Dollar General and Dollar General would not abide by the worker comp laws. If you like to talk to me I can be reached at this email address and or can be reached at (927) 667-2916.

Thank You,
Mr. Stephen John Duell

To help keep me as a potential future customer, I would like the following:

I want a full investigation including the bank tellers, reinstated in the same position with no loss to back pay and benefits and I want my store back.

At the very least I would like a response from your company regarding this incident.
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User Replies:
ChristiM on 01/22/2007:
Dear Stephen,
It must be that this whole company is run the same way. I have not had the pleasure myself of working for this unprofessional among other things compnay however I have a very close family member that does. She happens to be an assistant manager and is suffering from depression because of how poorly this company is run. I can not believe they get away with what they do, it must stop. They over work there and employees and do not pay them anything. all these horror stories I hear about this company is just crazy. I am surprised law suits have not been filed against them.
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