BEL AIR, MARYLAND -- I called and made appointment with Dollar Moving to move my furniture on July 17, 2010. The sales or office lady asked what the furniture I had, I gave her the list based on my best knowledge, she told me the price will be $316.
On July 17 2010, the moving crew came to my house and told me the quote will be more than $1200, I am shocked. Make it clear, there are two types of extra cost for the new quote, the first one is my bad memory, I forgot the some items in the garage and patio.
the second one is their bad ethnic practice, for example, I have to pay $60 extra each for the bed because the bed has the head and foot boards, I have to pay $15 extra because of the glass top etc. the crew lead offered me $900 for the full truck load, I didn't agree since I was not sure how much furniture will be loaded into their truck and how to deal with the left over, so we went through the each item and decided the cost. He stopped because of the time consumed process and called his boss, his boss offered me $550 for the full truck load and I mentioned my concern about the left over if we couldn't load everything and we agreed $600 for everything. The crew lead and his boss talked 10 minutes and decided to cancel my moving. I told them I had to move and asked them move everything on the original list with the initial quote, they don't listen and just left, left me in bad situation and I had to talk to next occupant and arranged the short notice moving on Monday.
Two issues I want to complaint:
1. the sales practice. Since the lady has more experience than the regular customer, she can help customer to get the complete list and explain the price during the initial estimate, don't surprise the customer on moving day. Give the low initial quote and charge (4 times) more on moving day. I don't think my case is very special because of this practice.
2. the moving crew. They came my house at 8:55 and leave at 10:10, 10-15 minutes for the initial walk through, 15 minutes for the new quote, talked with boss twice about 20 minutes, worked with me only 20 minutes and complaint spend too much time with me and leave us in helpless situation. Don't honor two agreements, the initial quote and later $600 new price.