Dollar Movers, LLC

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Terrible Bel Air moving company
Posted by on
BEL AIR, MARYLAND -- I called and made appointment with Dollar Moving to move my furniture on July 17, 2010. The sales or office lady asked what the furniture I had, I gave her the list based on my best knowledge, she told me the price will be $316.

On July 17 2010, the moving crew came to my house and told me the quote will be more than $1200, I am shocked. Make it clear, there are two types of extra cost for the new quote, the first one is my bad memory, I forgot the some items in the garage and patio.

the second one is their bad ethnic practice, for example, I have to pay $60 extra each for the bed because the bed has the head and foot boards, I have to pay $15 extra because of the glass top etc. the crew lead offered me $900 for the full truck load, I didn't agree since I was not sure how much furniture will be loaded into their truck and how to deal with the left over, so we went through the each item and decided the cost. He stopped because of the time consumed process and called his boss, his boss offered me $550 for the full truck load and I mentioned my concern about the left over if we couldn't load everything and we agreed $600 for everything. The crew lead and his boss talked 10 minutes and decided to cancel my moving. I told them I had to move and asked them move everything on the original list with the initial quote, they don't listen and just left, left me in bad situation and I had to talk to next occupant and arranged the short notice moving on Monday.

Two issues I want to complaint:
1. the sales practice. Since the lady has more experience than the regular customer, she can help customer to get the complete list and explain the price during the initial estimate, don't surprise the customer on moving day. Give the low initial quote and charge (4 times) more on moving day. I don't think my case is very special because of this practice.

2. the moving crew. They came my house at 8:55 and leave at 10:10, 10-15 minutes for the initial walk through, 15 minutes for the new quote, talked with boss twice about 20 minutes, worked with me only 20 minutes and complaint spend too much time with me and leave us in helpless situation. Don't honor two agreements, the initial quote and later $600 new price.
     
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User Replies:
SaMoore on 08/09/2010:
I run a business where quotes are based on information the customer provides. If in actuality when the material arrives there is more or different quality than claimed the cost can go up a lot. If you did not give a factual account of what needed to be moved it is not the movers fault. Of course they are going to charge you for moving what you have, not what you thought you had. Why would the "manager" stand around bargaining with you when you clearly did not want to pay their rates for the services you needed? They could simply move on to the next customer who may have told the moving company a factual account of what they need moved and get on with their day.
hxw0055 on 08/16/2010:
If you already have the worksheet which can help the customer to get the more accurate quote, why don't use it and improve your quote process? based on what the crew told me, I am not the only case and it happens often.
My extra stuff is less than what I told you initially, how the price can be 4 times of the initial quote, it's obviously rip off.
Base on what I had, we negotiated and reached the second agreement, $600 to move everything, why don't you honor it?
Even I asked you to move everything on the original list, you still rejected my request and left the customer in bad situation, where is your responsibility? don't tell me I wasted you too much time, I only involved in 15 to 20 minutes in the whole period, try to improve you internal process, especially for the quote.
xftman on 08/18/2010:
My family moved 6 times in last 15 years from locally( < 2 miles ) to across the states ( from east cost to mid-west). I understand the stress level when dealing with moving especially at the scheduled moving day. I have paid quote by rooms when I moved from my apartment without a survey and paid actual with a pre-moving survey. But what I paid on my moving day is what I agreed to before and tips. Some miss quotes may happen but if it is more than double, my 2 1/2 cents, is unacceptable.
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Dollar Movers Is the Worst Moving Company in Maryland
Posted on
Rating: 1/51
BEL AIR, MARYLAND -- The movers were suppose to arrive at 9am, they arrived at 3:30pm, the service was horrible, my furniture was scratched up, the head crew leader had a terrible attitude, he even disrespected my family. Dollar movers name is what it stands
for one dollar that is the service you will receive, remember cheap is not the best way to go, QUALITY IS!!!!!!!!!!!!
     
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