Dollar Rent A Car Systems, Inc. - Page 2

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1.1 out of 5, based on 19 ratings and
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Worst Car Rental Experience Of My Life.
Posted by on
WINDSOR LOCKS, CONNECTICUT -- San Diego, CA
11/5/2010

My review got kind of long so if you don't read anything else know this, car rental reservations are not set it stone so it is not too late to book with a better car rental agency and just cancel or no show for your dollar reservation, I wish someone would have told me!

Renting with Dollar was the worst experience of my life! The shuttle took forever to arrive. We saw several better shuttles pass by while we waited.

Then the lady at the counter set a new low in rude service. She barks at people and isn't helpful in the least. I had a reservation for a Toyota Camry but they put me in a Kia Spectra. Our luggage didn't even fit in the trunk. I would have complained but I just didn't want to deal with the rude lady so I accepted it. They charged us $15 a day for gps rental (it would have been cheaper to buy one) and it didn't work. It was like 7 years old, the kind with a fat back and no touch screen. When the GPS crashed for the third time before we left the parking lot I took it back in and they quickly swapped it out for a slightly newer one. If they know it's a piece of junk why do they give it to people?

Upon returning the car we pulled to the door to unload our luggage in the pouring rain. The lady came out and instead of helping unload, she barked at us to move the car. We parked the car around back and my more patient wife went inside to deal with the rude agent while I unloaded our bags by myself in the rain.
After I unloaded the bags I went inside to find my wife losing her zen-like patience with the counter lady. We were returning the car with a full tank of gas but we didn't have a receipt so they still wanted to charge us a penalty. I was about to lose my temper so I went out and started loading my bags on the shuttle, it could have been hours until the next shuttle came.
When the shuttle driver came onboard he reminded passengers to check for cell phones and chargers because they frequently find them and they have a whole box full of them in the back. One passenger joking asked if they had iPhone chargers and the driver said "let me look."  The shuttle driver brought two boxes full of lost and found and let the passengers go through them and take what they liked!!
My wife asked for the manager's name to file a complaint and the lady said she did not know it.

Before this experience I thought that all car rental companies were pretty much the same, but this experience taught me that is not true. Stay away from Dollar car rental like the plague. I plan on posting negative reviews as much as possible if only to warn fellow passengers to stay away!
     
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trmn8r on 11/05/2010:
You say that the shuttle took forever to arrive, and several better shuttles passed by. I am left wondering what constitutes a "better shuttle". More modern? More frequent stops?

The GPS was faulty and they replaced it. You forgot the receipt (did they tell you that you would need it?). This doesn't sound all that bad for a company called "Dollar Rent a Car", which is related to "Thrifty." Was the rental cheaper than the big guys like National?

jktshff1 on 11/05/2010:
kudo's to your better half.
jsail4fun on 11/06/2010:
Those are valid points terminator, I just think that the way that the lady was so rude made it so much worse. A friendly, helpful customer service representative could have made the same situation much better. In this case Dollar wasn't all that much cheaper and I didn't really care because my company was paying. In my opinion low prices shouldn't mean that they don't have to treat customers like humans.
Shuttle is all of the above. The major companies had large, clean, well lit shuttles that were frequently pasding by while we waited for the one lone beat up shuttle.
Again, just know that when you compare and you see that you are saving a dollar or two a day that you are giving up a lot as well.
PepperElf on 11/18/2010:
"Well, a GPS won't get signals in airports with the surrounding CONCRETE! "

OMG. I know that one pretty well. My boyfriend and I have handheld GPS units. When we were in Japan, sometimes we couldn't get signals in some parts of the city because the buildings were blocking the satellites.
jsail4fun on 11/19/2010:
That wasn't it, this GPS kept shutting down so yoi would have to turn it off and then turn it back on and re enter your destination. Again it was more about the rude service. When I brought the GPS back she knew exactly why and had a working one ready to go. A good company would eitger fix it or remove it from service.
I am back in Hartford now for two weeks and I rented from Avis and it was a world of difference for about the same price.
The only problem is that Avis is thinking about buying Dollar. Hopefully they turn this place into a parking lot.
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Dollar and Thrifty Rent A Car London Heathrow Damage Claims Scam
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WEST DRAYTON, LONDON UB7 0HJ, UK -- I advise you not to rent from the Dollar Rent A Car "London Heathrow Airport" agency. The agency is not at the airport, but, rather, in the lobby of a Sheraton Hotel away from the airport. Moreover, it is not a Dollar agency but, rather, it is a Thrifty Rent A Car agency which, as it turns out, is actually run by a company called "Scot Group Ltd".

After returning the car, this agency charged my credit card about US $500 to replace a tire they claim was damaged while I had the car. As explained below, this claim was incorrect and the evidence provided to support it was obviously false.

When I picked-up the car, the agency gave me a "Pre/Post Rental Damage Report" which had at least 16 areas of damage identified. I examined the car and attempted to identify each claimed area of damage, but, in almost every instance, the claimed damage recorded on the Report was inconsequential or non-existent. I rubbed at least one of the claimed scratches and found that it could simply be rubbed away. I did not understand why so many insignificant or illusory items of damage had been noted, but I did not see any point in disputing the presence of damage the rental company had identified.

When I returned the car, a male agency employee claimed that he had found new damage to the front left tire. The Pre-Rental Report noted damage to the front left wheel or tire, but the employee insisted that he remembered inspecting the car (at least 10 days before) and seeing damage only to the wheel. Just by looking, it was obvious the damage to the tire occurred at the same time as the damage to the wheel.

The Assistant Manager of the agency e-mailed purported "before" and "after" digital photos in order to "prove" that the damage to the tire was new. However, examining the photos showed that the "before" photo was of a different wheel and tire.

Thrifty said they would charge my credit card UK pounds 298.98, which they said was the cost of a new tire, an "administrative fee of [pounds] 37.50", and a charge for refurbishing the alloy wheel (65.00 pounds) (which even Thrifty said had been damaged previously). In the end, Thrifty charged UK pounds 343.04 (about $500) over the rental for replacing one tire. (On the Internet (e. g., www.etyres. co. uk), tire prices in the UK for the type of car I had, a Ford Focus, run from 75 to 105 UK pounds.)

When I picked-up the car, I noticed 2 sets of customers engaged in heated arguments with a man behind the Thrifty counter. I could hear that the customers were challenging damage claims by the Thrifty representatives. The customers were complaining that the claimed new damage was not their fault, that they wanted documents (which the Thrifty representative was refusing to provide), that they wanted to speak with the supervisor or manager, who was not then available, and that they could not wait for the supervisor, because they had planes to catch.

When I returned the car I had the same experience. Again, the manager was "not available" and nothing could be accomplished at the agency. The Thrifty employees were surly, and their treatment of customers was uninterested and mean. It was obvious this agency was very familiar with, yet utterly indifferent to, angry customers.

Duncan Palmatier
Moscow, Idaho
USA
     
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Dollar Rent A Car - Works to rip off loyal customers
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TAMPA, FLORIDA -- This past September I took a trip (Business / Personal) to Bradenton FL (just south of Tampa). I rented a car as I do most times from Dollar and was given a Ford Focus. To get from Tampa to Bradenton you get on I-275 at Tampa International and stay on it until you arrive in Bradenton, FL. 1 road with a bridge toll. To get back you take the same exact way.

So why is it a month after I was in Florida I received a notice from Dollar that my credit card was charged $4.00 for tolls that I "failed to pay for" and $100 for letting me know. $104.00 for running tolls that I DID NOT run. They stated that I ran tolls that were to the East Side of Tampa, which I had never been to, on a road that I had no business being on. Additionally I found after some investigation that the toll violations happened when I was in a business meeting in Ellington FL at a Starbucks with a co-worker. I have 3 receipts showing that I was at this Starbucks 1 hr away from the tolls that were supposedly violated.

So with this information I disputed the charge with AMEX. I let AMEX know that I make the charges for the Starbucks on my AMEX card as well so that they could check the times of the violations with the time of my purchases. And then I waited. I received a letter from AMEX a month later with A Lot of documents stating that they had found in favor of Dollar. WHAT!! I called to find out what was going on and the lady cold not find a record of where I had told the AMEX person of the Starbucks Charges, so she logged it this time.

Additionally I read every piece of paper that was sent from Dollar and found that the documents stated that the car that violated the tolls was a Dodge Magnum, NOT a Ford Focus. I did not have a Dodge Magnum and I have to say at this point I am a pretty frugal person when it comes to Rental cars and will only rent the lowest priced car available (Ford Focus, Kia Rio, etc). I have never even had a Magnum. So now I have proof that I was over 1 hour away and the car that violated the tolls was not even the car that I had possession of for my trip. I have at this point offered signed notarized affidavits from my co-worker and my friends that I was staying with stating that I had a Ford Focus.

I am not sure what more proof they need, but..... For sure I feel that I am being screwed and probably due to Dollar Rent A Car's computer system error or human error at Dollar Rent A Car!

I have disputed the charge for a second time now and I have Faxed the receipts from Starbucks to AMEX. I will wait and see if they find the truth this time.

DO NOT, DO NOT RENT FROM DOLLAR! DO NOT, DO NOT EVER LET THEM GET AWAY WITH CHARGING YOU FOR THINGS YOU DID NOT DO!

After a different situation I have started to Photograph all angles of the outside and inside of the cars I rent with Time Stamp before leaving the rental location. I email them to myself from my laptop so that again it can be traced back to the time and date the photos were taken. This way I will not get another $700 charge for a dent that I did not make.

I know that everyone is on hard times, and I feel that many companies are looking for ways to add extra charges to their customers. They are banking that we the people they are screwing do not have the energy to fight back. PLEASE DO FIGHT BACK WITH ALL YOU HAVE!
     
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redmx3racer on 02/02/2010:
It sounds like, as you say, someone or computer at Dollar made a mistake. You don't mention that you ever attempted to call Dollar and say that they charged you in error. And it's a pretty easy error for them to figure out as well. 2 different cars with 2 different license plates. Probably the rental agreement # that vehicle was assigned to was a number off from yours or something. Maybe try that-the easy route-instead of trying to dispute charges, get affidavits and all that.
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Bad customer service
Posted by on
I just wanted to share my experience with Dollar Rental here in Raleigh. I had taken a rental for 5 days last week. I went to the Dollar rental at 8 am and asked for my car.
Unfortunately the car given to me didn't have a few things which I wanted, so I asked them to change the car. At first the lady at the counter was not even interested in my request. After around half an hour they gave me a new car. When I asked for a new contract (as my car was changed) , the lady simply scribbled in my papers and told me that everything is all set and I need not worry about it, she will upload the new info later as the system was down. By the time I got out it was 9 am.
When I came back after 5 days, I reached the rental agency at around 8:50 am. They charged me for the extra day, since according to them I got my car at 8 am and I was 50 minutes late. I tried to reason with them that it took me almost an hour to get a new car and since the system was "down" (according to the lady at the desk) I could not get the new contract for 9 am. They told me that somebody from customer care will contact me and I will get my money back for the extra day. Even after a week when nobody contacted me, I called up the customer care. They told me that original contract was for 8 am and they cannot do anything. Apparently I think that it was my mistake that I changed the car and not got a new papers
My fault in this whole episode is that I believed the lady at the desk. I am never going to rent from an Dollar rental ever again in my life.
     
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Dollar doesn't honor their own agreement
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I agreed to a contract to rent a car from Dollar based on a weekly rate. I agreed to pick up the car on a Friday at 1pm and drop it off at Tuesday at 4pm. I was quoted $158 based on these times.

I arrived at the counter at 12:58 pm (2 minutes prior to the agreed time) and was told that the rental would be $188. The reason given by Dollar was that they operate on a 24 hour clock that begins at time of pickup and that I would be assessed 3 additional hours in addition to the four days. I told them that I was quoted $158 based on these exact times and that they should honor their own quote. Besides, it was a weekly rate and I was only using the car for 4 days and three hours.

After much discussion another clerk simply changed the dropoff time to 5pm and this "fixed" the problem since now I was now renting the car for 4 days and 4 hours which is the same as 5 days to them and the rate would return to the $158 rate as quoted. Are you confused?

That seemed simple enough until I realized that when I returned the car a 4pm that the problem would return. I was right. I called the 800 number and explained the situation and got the same "24hour clock" speech. After a 15 minute wait to speak to a supervisor I got the same speech again. "Michael" (a female) actually tried to go as far as to say that part of the problem was that I picked up the car two minutes early (as if I had control over their waiting line)!! After much more discussion and personal berating of her companies ethics she agreed to call the local manager in Philadelphia to honor the original price when I returned the car at 4pm.

Upon return all went well and they were well mannered. Brandon, the check in person was very helpful.

But not all is well. There was a small dent in the roof rail above the rear door window that I did not notice when I checked out. When I arrived at our destination I noticed it but of course it was too late. Upon my return I had to fill out a form along with my insurance policy number but they assured me that I would not be charged, only that I did not initially notice it. We'll see.

So why do I mention this? It think that it is possible that they gave me this car (because I was a "problem")with the hope that I did not notice the dent so that they can bill me for it, or at least put me through some additional aggrevation. I hope I am wrong.

Bottom line: Dollar is either going to extract more money from your wallet, or waste a lot of your time trying to hold them to their agreement. Also you may get a "problem car" for your efforts.

Never again. I hope that you can learn from my experience.
     
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Anonymous on 09/10/2009:
Basically you were trying to scam Dollar by using a weekly rate but only keeping the car for 4 days. Even if they adjusted your return time to 5pm, that still only made it 5 days, not a week.

I would have to agree that you were probably gave you that car for being a "problem" to them. I wouldn't put it past them, however you should have paid what the 4 day rental was going to be instead of trying to run a game on them.
Anonymous on 09/10/2009:
I have used Hertz and Enterprise and they too run on a 24 hour clock. We always wait a few minutes past the pickup time to get the car. We also rent and pay online so there is no hassle.
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Dollar failure in safety
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On January 28th, at approximately 2 pm myself and my alternate drive were driving at about 60 mph eastbound in I70 down the mountain about 15 miles from Denver (in and around Evergreen) I noticed that our ability to accelerate ceased. Simultaneously an indicator light with a lightening bolt symbol lit up on the dashboard. There are no words associated with the indicator light so we were not clear on its meaning. As I tried to maintain speed (turned on hazard lights) and identify a safe location to stop the car, my associate looked for a manual (in order to identify the symbol) in the glove compartment and found none. She called Roadside Services as per the instructions in the agreement.

A woman who self-identified as "***" answered the call. She advised us at that time to "jiggle" or "move in and out" the shift from gear. We explained that we were decelerating rapidly on I70 and that we could not risk experimenting with the car and that someone should be dispatched to assist us. Our representative insisted that we try this and despite clear risks, we tried to comply because we had the sense that without following those instructions no assistance would be dispatched. Toggling the gear did not recover acceleration at that point and so we took the opportunity to pull over.

We asked *** to arrange to send roadside assistance but she insisted that we continue to try to toggle the gear. We tried to explain that we were not in a position to experiment with the car on a major highway with high speed traffic, that that was, in fact, a dangerous proposal. Her response was, I can either send help that will get there in 2-3 hours or I can get you to try to do this approach that will get you started in 5 minutes. We asked if ground transport (e. g. Taxi or limo service) could be subcontracted to collect us and to transport us to the airport since we had to catch a plane. The response was that, no, Roadside Assistance would send a tow with a second car, which they would exchange with our broken car, and that we would then be expected to drive the second car to Dollar to complete the rental agreement. That assistance would now be predicted to arrive in 1.5-2 hours. We explained that that time frame was not acceptable. We were not in a place where it was safe to remain for that amount of time (approaching sunset).

Since there was daylight, we were confident someone could easily find us. As the sun set, it would be more difficult for us to be found and the risk of our being hit by traffic would increase. The response to that was "Did you hear what I said?". We were then told we could arrange a taxi for ourselves at our own expense, but that if we did not inform them of that
choice in adequate advance notice, and if the tow with the second car was sent out, we would be charged extra for that tow.

We determined that Roadside Assistance did not have our best interests in terms of safety in mind. We were fortunate to find a taxi service that would be available to collect us within 30 minutes. We called and spoke with the Colorado State Patrol who put us through to Trooper *** who documented the situation with the location of the car, that we would be leaving it and that Roadside Assistance would be sending a tow. When our taxi driver did, arrive we called Roadside Assistance, spoke with two different people. The first was a woman (name unknown) who confirmed that we could leave the keys to the car in the car (underneath the driver's mat) and we were to leave the passenger side open. Dollar confirmed this and confirmed that the tow with the second car had been canceled and that order was now just to recover the original broken car.

Our opinion is that Roadside Assistance failed in consideration of the safety of the cars and customers for whom it is to provide assistance. *** was rude, unsympathetic, and provided dangerous recommendations to experiment with a clearly broken vehicle on a major highway. Further, Roadside Assistance failed to recognize that our only option was to park the car in a precarious location that endangered the safety of the passengers. This situation could have been tempered by offering to assist with arranging rapid ground transport as was available in the area.
     
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Trying To Obtain Quote From 'Worldwide' Reservations Centre - Don't Bother
Posted by on
You would not believe the problems I have had with Dollar just trying to get a quote. This has been going on for 3 weeks. A long story, but worth the read. In other words, never rent with Dollar!

I am in Australia and traveling to San Francisco in July 2009. I was especially interested in hiring a Chevy Corvette Convertible from their style series range, but was having issues in displaying prices/availability on the website.

I decided instead that I would email their worldwide reservation desk with my simple inquiry. Bear in mind when you read the below, that it is the same person responding to me each time, and so they had records of my previous emails (through the tracking number).

1. I sent them an email and explained that I couldn't get the website to show me prices and told them the type of vehicle I wanted, my pick up location and that I wanted a 1 week period in July.

2. What I got back was an email (not the automated one but a personal written one) that said I can obtain the rates by going to the website.

3. I emailed back and I explained that (as per my first email) I had tried to do that already, and so was seeking assistance.

4. I then received an email back saying they could not provide me with a quote without the rental location.

5. I replied and said that I had already provided this, and all I wanted was a quote.

6. She then responded and said that was correct, but they could not provide a quote without details of when I wanted to hire.

7. I replied and said I had provided this and by this time I am getting annoyed.

8. She then replied saying to check the website and giving me instructions (talking in a very condescending manner) how to use it.

9. I replied and said I had already tried that and just wanted a quote and dates that the vehicle WAS AVAILABLE so I could arrange my holiday around getting this vehicle.

10. She then replied and said without EXACT dates they could not even give me a rough price or quote.

11. I replied and asked her to try any 1 week period throughout July 2009, to see when it was available and providing they could do this I would book straight away.

12. The same lady then responded saying they could not provide me with a quote without the rental location or exact dates.

Now by this time I felt like I was being wound up.

I made a complaint via email to head office, who never responded. I had also asked the sales representative for the contact details of their complaints dept or customer advocate - never a response! Of course!

And now 2 weeks later I thought I would give it one last try. So emailed her back asking her to just call the rental location and ASK when it was going to be available.

She replied back saying she made the call, and the car had been pulled from the rental location in 2009 due to unpopularity.

I am very angry now. Could she not have just done this in the first place?

It would seem that Dollar are really not interested in whether they have a customer or not, and in the current economic down spiral, I would have thought that companies would be tripping over themselves to get customers.

I will NEVER rent from Dollar. EVER.
     
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perkey on 12/30/2008:
It looks like Budget gave you the runaround for sure. Look at Hertz at SFO. They advertise a special yellow and black (Hertz) 'vette at their airport location. Good Luck
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Horrible Customer Service
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I reserved a Kia Rio (or similar) economy car, online, with Dollar Rent A Car, to be picked up Monday, Sept. 15, 2008 at Tucson International Airport and to be dropped off Sunday September 21 at Phoenix Sky Harbor Airport. On the 15th we arrived at the Dollar Rent A Car counter at the designated time to pick up our car. We were told that there were no cars available but that they had an arrangement with Alamo to rent us a car and that if there were any discrepancies in the rental price, we would be reimbursed.

The gentleman who helped us was very apologetic and helpful. I was a little disappointed as I had made my reservations on June 18th and now I was being told they did not have a car for me. However, it seemed that the employee had taken care of any problems, was nice, and so we went on to Alamo to get our car. After waiting in line for 30 minutes at Alamo, we were informed that the only vehicle that we could take to Phoenix was an SUV and would cost at least $600, almost $400 more than we had planned on paying. My husband and I knew that we could not afford this difference even though Dollar had promised they would pay the difference, we decided to check with them.

We called Dollar from the Alamo counter and explained the situation. The person I spoke to told me to ‘wait a minute’ and began talking to someone in the background. While I was waiting for a response, the Alamo representative began talking to me as I explained my frustration with the situation. She made an innocent comment stating that Alamo did not have a policy of overbooking. I replied that I think that would be a good lesson for Dollar. Immediately, the Dollar representative began yelling at me on the phone stating that he did not appreciated my attitude and that it was uncalled for. I asked if he even knew what I was responding to. He said no.

I then told him that based on the situation that DOLLAR had put me in I was being more than cooperative and understanding. I had not raised my voice, I had not cussed, I had not complained a SINGLE time. He continued to berate me at which point I became upset and let my husband deal with the problem. He hung up the phone and went back to the Dollar counter where the same representative, whom we later found to be named [snip], continued to be uncooperative and kept insisting that he was just trying to help us. (Of course reneging on an agreement and reducing a woman to tears is my idea of helpful! What was I thinking?!) My husband replied that we appreciated that but the only way to help us was to get us a car. He even tried to tell my husband that just because we had a reservation, it did not guarantee that we would have a car. I think he should be shown a dictionary as the definition, by Webster’s, of reservation includes an arrangement to have something (as a hotel room) held for one's use ; also : a promise, guarantee, or record of such engagement. By the very definition, a reservation is a promise or guarantee!! My husband finally had to become firm with [snip] and miraculously, a car was found for us. I truly believe, that had my husband not intervened, [snip] would have continued to be disrespectful and bully-ish to me and I would have been left high and dry. As soon as a man entered the situation he became accommodating and helpful.

I feel that I was disrespected as a customer and a person. The simple fact that we had a contract for services to be rendered, that initially the company was not going to honor, is enough for me never to use Dollar Rent A Car again (much less recommend it to others). Combine this with the horrendous attitude and customer service given by [snip], and the situation is even worse. I cannot see how this company will continue to survive when there are so many other choices out there. I suggest a change in policy and better employee training. My experience was (negatively) unforgettable.
     
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Anonymous on 10/02/2008:
I loved the Seinfeld episode when Jerry was at the car rental counter and explained they did not know what a reservation meant. They knew how to take a reservation but they did not know how to HOLD the reservation. Car rental companies overbook just like airlines.

A Dollar lot attendant stole our camera at the Lihue Kauai Airport. I no longer use Dollar as corporate covered for their employee even though we had black and white proof she stole it. I do not like Dollar Rent A Car.
MRM on 10/02/2008:
Hmmm... I don't recall that particular episode.
Anonymous on 10/02/2008:
It was a good one, can't remember the show title.

Jerry:

"You know how to take a reservation, you just don't know how to hold a reservation".


Then he bought the insurance because they rented him a smaller car he did not want and he said he was going to trash it. Great episode.
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Car Wouldn't Start 4 Times In 3 Days - Was Advised To Drive In Safe Places
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LOS ANGELES, CALIFORNIA -- On 4/10/08 I rented a car to travel with a business partner to one of his clients. After finishing the appointment we got into the car and it wouldn't turn over. Luckily, with my business partner in the car I was able to get it to turn over and get him to the airport. But, that was the only luck I received.

Right after dropping him off, I had to stop the car and get something from the trunk. I stopped for 2 minutes and then couldn't start the car again. I contacted their Roadside Assistance and was taken through a series of steps of stepping on the brake, turning the key, moving the shifter and it started. I was late to another appointment so just kept the car.

I didn't drive it the following day because I was afraid it wouldn't start. On the third day, I drove a friend to an errand and then we had to get to a party... but the car wouldn't start. I called roadside assistance and advised them this was the 3rd time I had a problem with the car starting and wanted them to bring me a new car. After being on hold for 10 minutes, the young lady (Samantha) returned to say they had a truck coming to get the car. She didn't offer to have a new car brought to me. I advised her that I got the car to start and then she advised me that she would not be able to assist me unless the car didn't work. I mentioned that after 3 problems it is obvious the car is not functional and I needed a car that was safe and reliable. I also advised her that I could get stuck in an unsafe area which could cause liability issues for Dollar. Her response, "Make sure you drive in safe places! I was appalled!

I was then transferred to Kiernan, the Operations Manager at LAX, who proceeded to tell me that he had two minutes to talk to me and that the 4 employees in his office were more important than my issue. He even had the nerve to ignore me and tell his employees that this customer is more important than you guys. I AM THE CUSTOMER AND WITHOUT THEM YOU HAVE NO JOB.)

After Kiernan was finished with his unprofessional discussion, I asked for a new car and a refund and was advised I could get 10% off but would have to drive the car to LAX. (I was in Irvine on a Friday night at 5pm) I said forget the 10% just come and get the car. He wouldn't because the car was working at the time. Well, we turned into the restaurant parking lot and as Valet came to take the car it wouldn't start! They came and got the car but I had to find my own way home.

The tow truck company that came to get the car called to make sure I had a way home. I got more customer service and concern from the tow company than the company was contracted to give me a reliable, safe car while on a business trip.

By the way, the charges took a month to show up on my credit card.

NEVER USE DOLLAR or HERTZ - they are one and the same
     
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CrystalSword on 05/17/2008:
When in California we rented from Rent-A-Wreck several times when we had no car. The car was always reasonably clean, maybe not detailed, but clean. The cars we got were K-Cars and we never once had a problem.
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Poor Management/Poor Customer Service
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DIA, COLORADO -- For all the customer's from the Denver International Airport Dollar Rental Car. Do not leave belongings in rented vehicle. Although it is against company policy, your personal belongings will become employee property. I worked as a temporary worker at this location. Several personal items such as clothing, money, CD's, sunglasses, etc. were taken from the job site. I am an eye witness to this. Also the cars are not cleaned properly. When there is a high demand of rentals, all returned cars are to be vacuumed only and air freshener sprayed to kill any smell. These cars are not very hygienic and not at all cleaned properly. This is also coming from personal experience in the car wash bay. The bay area supervisors are constantly belittling employees. When we would try to take extra time to do more thorough cleaning we would be reprimanded by harsh words. The supervisors were constantly using profanity at us. When other employees would talk back they would tell them to punch their card and go home. I have seen several fighting matches in what they call the bay. Management has done nothing to solve these problems.

Also when offered employment we politely declined because I didn't feel comfortable working in these conditions. I mean what if it had been my family renting a car and forgetting something of sentimental value in a car. What was funny is that the bay supervisor thought that it was because our papers were bad and offered help where we could obtain legit paperwork. I was born in America and was appalled by this statement. What type of employees is this company hiring?! I could name four supervisors in the bay with no people skills and lets just say no integrity. So I was surprised when I researched this company and found this company statement on integrity(Statement at end). My advice would be not to rent at this company. They don't care about the customer, they care about your money. They don't care about the bay employees, they care that the dirty cars make it back onto the rental lot.

What kind of integrity does this company really have? They are lucky they do not have more verbal harassment and sexual orientation discrimination lawsuits. And for my gay couples they discriminate on them as well. I have witnessed a recent incident as early as 04/2008.What happened was this, two known gay women were not allowed to converse at break, work in the same area, nor allowed to ride in the same company vehicle. Do you really want to feed your money to a company like this? If you do you may as well fund a terrorist organization. They are also aimed at bringing down American Pride and Integrity. DO NOT RENT DOLLAR UNTIL DOLLAR CAN RESOLVE ITS INTERNAL MALFUNCTIONS.


Dollar's Statement of Integrity:

• Obey the laws and regulations covering our business conduct worldwide.
• Be honest, fair and trustworthy in all of your Company activities and relationships.
• Avoid all conflicts of interest in work and personal affairs.
• Foster an atmosphere in which equal opportunities extend to every member of the diverse Company community.
• Strive to create a safe workplace and to protect the environment.
• Encourage a culture where each employee is recognized and valued.

Also guiding us and upholding our ethical commitment is a set of Company policies on key integrity issues. All employees must comply not only with the letter of these policies but also their spirit.
     
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Hugh_Jorgen on 04/22/2008:
"Do you really want to feed your money to a company like this? If you do you may as well fund a terrorist organization. They are also aimed at bringing down American Pride and Integrity." - oh puh-leeze! Funding terrorists? Bringing down America? It's a freaking rental car company.

It's obvious you are a former (disgruntled) employee. When I rent a car I want a late model, safe, relatively clean car at a fair price - I'm not concerned if there is harmony in the car wash bay or if the in-house lesbians are allowed to chit-chat on the job.
Anonymous on 04/22/2008:
If the poster is aware of theft by employees, he/she is obligated to report the activity to the police. I am also acutely aware that the harmony of workers behind the scenes affects the quality of the product or service I am purchasing. I do not blame the poster for being disgruntled. This does not sound like a pleasant place to work. Good luck in your new pursuits, poster.
SiouxDreams on 01/31/2009:
Ya your probably right if I had wanted to work as a permanent employee but as I said I was only a temp worker. Glad for that too. You are probably right on funding a terrorist organization but really u r throwing ur money away. Use enterprise or something. They offer u good service for low cost. Dollar still sucks but hey its your money and when u reach under ur seat to adjust it and get poked with a dirty needle, lol, don't say I didn't warn you about the cleanliness. I've pulled out much worse. But like you said you want a low price and not quality. Disgruntled no. My husband works in the oilfield but every now and then I feel the need to work or do something besides be a mom but I don't want the duties of an everyday job. But hey your right, in the end it is your money.
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