TAMPA, FLORIDA -- Rented a car 10/12 from Tampa airport. Walked around the vehicle and saw damage to the lower front spoiler, roof dent - no big deal. Must have been reported thinking they wouldn't rent me a car without them inspecting the car and noting the problems. Left with the vehicle and returned 4 days later - arrive at the airport in the A.M. - inspector upon return said "there's damage to the lower spoiler." "Yes it was there" and I informed her there was also damage to the roof (dent) and door (door had a very small see through sticker attached), which she didn't notice.
She asked me to fill out a form stating I didn't damage the vehicle which I filled out (minding 16,000 miles on vehicle). Well today got a phone call from a representative 10/19/12, stating I owe them for damages above. I didn't take out extra insurance - so they want it from me. I hope they have video of me walking around the vehicle and noting damage (before leaving with the rental), besides a photo I took of vehicle which shows the damage.
In any event, I have read numerous posts from others on other websites claiming the same SCAM by their company Dollar Rent A Car. If I paid for extra insurance through them I'm sure I would have never heard a word... So they could pass it on to someone else.
DENVER, COLORADO -- Here's my story: 3 days into my car rental, my car would not start in the morning. I called the Dollar roadside assistance and they told me that it sounded like a dead battery from my description. At that point I looked at the headlight switch thinking I left the lights on, but the switch was in the off position. They had a person come out and jump start the car.
He did a quick check of the charging system and said it wasn't working properly and to return the car without shutting it off as it may not start again. I drove 90 miles round trip to exchange this car and wasted half a day of vacation due to this problem, not to mention the gas I paid to drive the extra 90 miles. At the end of my rental I was charged $58.95 towing fee for the jump start. Dollar says there was nothing wrong with the car and refuses to take this charge off my bill.
MIAMI, FLORIDA -- Looking for rates at Miami airport, Dollar was one of the less expensive, between US 700.00 for one week at Alamo and US 900.00 at Avis. I paid US 440.00 for five days with insurance in a mid-size model that would be an Avenger, model that they didn't have.
When I made the quote I told the agent that I was going to drop off the car in Orlando. Arriving at Orlando airport they overcharged me in US 100.00 telling me that I had to drop off it in Miami. Customer service said that they couldn't do nothing about it so I had signed the contract. I would not recommend it to anyone.
ORLANDO, FLORIDA -- The agent did not honestly disclose all the fees. Our online estimate was $126.59 and we were charged $316.87. She did not provide a list of fees prior to signing the contract and she rushed us to sign before we had a chance to discuss the charge. Once we returned home & filed a complaint, we were insulted with a $30 gift towards a future rental….. as if we'd ever want to rent from them again. Yes, I am very disappointed. However, when someone does something in a proper manner and is courteous, I also will write a rewarding review. I suggest you get insurance as the car was in poor condition. Better yet, look elsewhere for a car rental.
WINDSOR LOCKS, CONNECTICUT -- I called Dollar Rent-A-Car at Bradley International Airport using their local number, not the 800 number and spoke with one of their reps. I asked her if they offered competitive pricing against other car rental companies in the area and she proudly told me (LIED TO ME!), "I know for a FACT that we have THE lowest rates at Bradley International".
I was looking for a rental for the next day, not for today, and she told me that at she is only able to book rentals for today, and that I would need to use the 800-number to book a car for any other day. I asked her if the people at the 800 number also offer the cheapest local rates, and she said to me, "They had better, because we are paying them an exorbitant amount of money for their services".
So I called the 800-number to hopefully get a competitive price quote on a minivan rental for the next day (I already had a firm rate from Alamo for $39 per day). The 800 number folks quoted me $124 per day!! The prices which were SUPPOSED to be the LOWEST at Bradley were LIGHT YEARS away from Alamo's... in fact, Dollar's quote was the HIGHEST price quote I had received from any of the rental companies.
I decided to do the local Dollar folks a favor by calling them back and letting them know what a disservice the 800-number people were doing for them (and at such an exorbitant amount of money for their services). So I called and began to explain to the local agent what had happened when I called Dollar's 800 number, but the agent cut me off mid-sentence and rather tersely said to me, "I am very busy right now with a lobby full of people and I don't have time for this", to which I replied, "I was only trying to do you guys a favor and help you out by letting you know what the 800 number people are doing to your business, and when I had called you guys earlier your associate had told me that she knew for a fact that you guys were the lowest".
I then began explaining how I already had a quote for $39 from Alamo for a minivan, to which he responded, "well you probably did not tell her it is for a minivan, we can't match that price". Truth be told, she never qualified her statement with "I know for a fact we are the lowest on only some cars". Anyhow, that was my first (and last) experience with Dollar. What an ENORMOUS DISAPPOINTMENT!!
MAUI, HAWAII -- I would like to nominate Kahului Airport, Maui, Dollar Car Rental Office as the WORST rental Office in the World.
I arrived in Maui after a 33 minute flight from Honolulu and a 23 hour journey from Brisbane, Queensland.
We caught the bus with our luggage to Dollar Rental to pick up the rental car, a Dodge Caliber organised through DriveAway Holidays ( Ref No: AU1470259-1).
I was confronted by a line 2 rows deep of people waiting to get their rental cars, snaking back to the front door. It was about 2.00pm on Friday 6th August 2010.
It then took an hour and a half to get the rental agreement and vehicle allocated. During this time the Express Desk failed to assist in reducing the waiting line, a single customer took 45 minutes to be allocated a rental car by one in-component Operator. The queue was attempted to be jumped by an Asian couple with a “ medical certificate” who were handled by the Manager. The Manager and two floating staff were not able to open one of the four vacant terminals to reduce the waiting queue, which increased during the 90 minutes to 3 rows deep..
I expressed my total frustration with the inefficiency and the crowd applauded. This was not a necessary wait. A competent manager would use the Express lanes, open the closed terminals and make sure one customer does not take 45 minutes to process.
When it finally became my turn to be “served” I was with jabber- jaw who had taken 45 minutes to sign one customer. I couldn't take it and asked for the Manager to see me. It then took 5 minutes to be allocated a rental car ( Rental Agreement# 1T182999-5). When we proceeded to the car park it was not a Dodge Caliber but a Chevrolet Cobalt W045776. This is a smaller car and would not fit luggage for 4 adults. My sister who lives in Golden, Colorado but who has two holiday apartments at Wailea, confronted the Manager, because I had “lost it” by now and a Dodge W024183 was reallocated to us for the 9 days.
In Australia, I am able to walk straight to our allocated Avis vehicle and drive out within 60 seconds. Elsewhere in the world, I have never encountered such complete and total inefficiency or incompetence in a Rental company.
I intend to pass on my total displeasure to DriveAway Holidays, my Travel agent and any forums on the Internet regarding Dollar Car Rentals that I can possibly locate.
I will never use Dollar again and I will actively try and discourage others.
I wish had read and found this site before agreeing to use Dollar as it is obvious that they have appalling customer service EVERYHWERE!
7600 EARHART ROAD, CALIFORNIA -- As someone who does not own a car, I rented from Dollar this past weekend to get out of the city and take some short day trips with my boyfriend. We were given one key to the vehicle, and paid for the middle insurance option (not the bare minimum, not the most comprehensive package--in fact, we chose the one that the clerk suggested). We drove a little over an hour south of the city, and took a swim in the ocean. In an act of complete carelessness, we lost the key to the vehicle on the beach. This was 100% our fault, there is no disputing that. We were locked out of the car, which had our clothes, phones, wallets, etc. We were also in the middle of nowhere, where our cell phones didn't work anyway. We walked about a mile down the street (in our bathing suits, with no shoes on, freezing) to use the phone at a roadside diner. We called Dollar and they said there was nothing they could do for us until the NEXT day, and that we would either have to pay for a locksmith to come make a new key, or pay to tow the car back to the city (over 100 miles). They told us that the vehicles are ONLY RENTED WITH ONE SET OF KEYS FOR SECURITY PURPOSES. They also informed me that the insurance I chose did not include any roadside assistance. We had to pay a local tow guy to come break into the car so we could change and get our wallets (this cost $80.00), and then we had to sleep in the car overnight. When we we walked back to the diner the next day to call Dollar again, they said that since the car was a 2010, a new key could not be made because no locksmith had the current software, and our only option was to get a new car towed from San Jose. We waited a few hours for the new vehicle, which arrived with TWO sets of keys (go figure). We are now responsible for the lost key (understandable) and the tow from San Jose. For a three day car rental which was quoted to us at $16.92 a day, we are going to be paying nearly $600. Not to mention the customer service people told us different stories every time we called, were rude, and although we were stupid and lost the key, Dollar left us stranded in the middle of nowhere to sleep in their car. I will NEVER rent from them again.
When I arrived at the Dollar desk to collect the car I was in a hurry as my wife had been taken ill on the plane and I wanted to get away as quickly as possible to get to the hospital. This was already a bad start to our honeymoon.
So you can imagine I was in a real hurry but then had to spend a very long time at the San Francisco Airport desk insisting to the guy that I did not want to upgrade to a convertible, he just kept going on and on about upgrading, and I just kept telling him I did not want to pay a single thing extra than what we had already paid for (through CarHire300) and I refused to upgrade to any additional packages. It was ridiculous, I must have repeated my self 100 times or more - I said very clearly "NO I do not want to pay for anything more than the car rental which is already paid".
He said OK and then passed me the contract across the desk and keeping his hand on the contract at all times, pointed where to sign, which I did, took the keys and left.
I did asked him about petrol and what type the car took, he advised that the car had a full tank already, when I asked how much that would cost he said not to worry about it we would not be charged and to bring it back empty, which I thought was a bit weird, but had no time to query it - now I see why!
He never mentioned anything insurance or road safe and certainly did not inform me to expect any additional charges. I only signed it where he said to, I did not agree to any charges - yet here is what was taken additionally:
$104.85 - Personal Protection Plan.
$89.85 - Optional Supplementary Insurance called 'Road safe plus' (This is a top up insurance that covers for items that are not normally covered in the standard breakdown package)
$27.64 - 'Conferrecchg' (This is tax payable on any extras)
$15.87 - 'State Tax' (This is also tax payable on any extras)
$54.11 - Pre paid fuel
$292.32 - Total Amount
I did not agree to any of these additional extras, we were already on an extremely tight budget for our honeymoon so there's absolutely no way I would have initialed for them.
This is absolutely terrible, I feel totally tricked. Was the guy at the desk on commission!! How could this have happened when I did not agree to those charges!!!
Is this how Dollar gets money by tricking people into signing for something they know nothing about!! I am totally disgusted and do not intend to let this rest until I get a full refund.
MIAMI, FLORIDA -- During the process of renting a car at this location this past weekend, I handed my license and insurance card to the booking agent. She took my license but returned my State Farm insurance card and advised me Dollar does not accept personal insurance. She then went on to say I had to pick from the two insurance coverages they offered ($26.99 - basic or $36.99 - full / per day). I choose the $26.99, finalized the contract and left with my vehicle. On Monday I looked at the paperwork to see by what time I had to return the vehicle and I noticed there was a charge listed as "estimated optional coverages". I called the corporate office and was advised this charge was for the optional insurance I chose. I explained to the representative that I was told I had to get the coverage and told them my story. I was then advised to speak to the manager upon the return of the vehicle. Later that day when I arrived to return the vehicle, I spoke to the manager who told me I chose the insurance, initialed the contract and there was nothing that could be done. Perhaps if I would have come in the next day after having rented the vehicle something could be credited but seeing as I chose to come in the day my rental ended, there was nothing that could be done. Even after explaining once again how the desk representative did not give me a choice because I either had to take the insurance or leave because according to her "Dollar does not accept personal insurance" he still said it was my fault and that I should have brought the insurance issue up earlier. How can an issue be brought up if I wasn't aware there was an issue until I questioned a charge and called the corporate office? Having accomplished nothing after speaking with the manager, I called and filed a complaint with the corporate office so the insurance charge was refunded and my complaint was sent to the general manager. I also followed up with my own complaint letter to the corporate office, general manager as well as to the Better Business Bureau.
I will not rent at this location ever again and I strongly suggest people heed my warning because this location misleads the consumer and the worst part is the incompetent manager condones this behavior.
My husband and I had planned a Hawaiian vacation for years. We paid for a mid-sized car for our stay on Maui. Upon arriving there, we were told there were no more mid-sized cars, only mini vans and jeeps. The counter girl was very short with me, and told me I'd have to take an upgrade--either a van or Jeep. I got my husband, who was out watching our bags, to come in. He was told the same thing--either take the upgrade, or you don't have a car. Upon returning home, I filed a complaint with Dollars office is Hawaii. I was told that the girl at their counter told us there would be a 'wait'for a mid-size car, or we could take a mini-van at no cost to us. A Jeep would be considered an upgrade WE wanted, and would be an additional 200 and something dollars. This is NOT what happened, we were NOT told of a wait, and if there was one, for how long? Nor were we told that the van would be at no cost, but the Jeep would. They claim my husband came in and decided to upgrade right then and there, and as far as they were concerned, they were done with us. All I can say is, maybe the counter people get some kind of 'kick-back' if people upgrade while picking up there cars, and this one person hadn't gotten her quota for the day. Needless to say, that will be our first and last time ever renting from Dollar. The customer service is non-existent, and the old saying "the customer is always right" is just that to them, a saying. I really don't understand how with all the companies going under, any of them could afford to have people like that work for them--theres always someplace else we as consumers can do business, and the honest ones will always get our business.