Dollar Rent A Car Systems, Inc. - Page 3

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1.3 out of 5, based on 21 ratings and
110 reviews & complaints.

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Horrible! Rip Off!
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Rating: 1/51
PHOENIX, ARIZONA -- I ordered a car through Orbitz and purchased insurance. When I arrived at Dollar Rental Car I had to wait 1/2 hour to be served. Then the representative charged me triple the price! I asked why, he said Orbitz was only charging to hold a spot. He also charged me for unnecessary insurance, even after I explained that I purchased insurance. After being there for 1 hour. I had to take the car to get to my appointments. My vacation consisted of me arguing on the phone with Dollar Rental Car every day and getting the run around! Don't deal with Dollar rental car or Orbitz!!!
     
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Amazing!
Posted by on
Rating: 5/51
SAN DIEGO, OREGON -- I have rented cars from Hertz, Enterprise and dollar. For local needs lasting a day or two and trips lasting 7 days or more. In each instance hands down, dollar outshines them all. Flying into a strange airport, not knowing where to go next...no problem. The driver was right there to help with luggage. Fast, friendly! And those long lines...? Hah, with dollar, make sure you sign up for their express service. I was waved right on though past all those people, contract ready, car ready...it was amazing. Car rental heaven. They just pointed to the area where the size of car I had reserved and said pick one out. Unfortunately I had back issues with that car, so I had to arrange for an exchange. And that experience was terrific as well. Everyone...and I do mean every person I talked to and dealt with in San Diego at the airport and LAX, were so helpful and polite. Until they give me a reason to do otherwise, I will never rent from anyone else again!
     
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Dollar Rental Car - What a Rip Off!
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Rating: 1/51
DENVER INTERNATIONAL AIRPORT, COLORADO -- We rented a mid-size SUV through Priceline.com for our trip to Denver. When we arrived at the rental car office we had to wait in line for 45 minutes before being served. When we finally got served we were pressured to get an SUV 4 wheel drive instead of our original reservation, at 3 times the original quoted price.

The agent told us that the mid-size SUV we reserved had no 4 wheel drive and that the police may not permit us to drive up to Breckenridge without a four-wheel drive in the mountain . Just before packing our gear in the car, we noticed that the car delivered just before ours, to another family, was a mid-size SUV 4 wheel drive exactly as we should have got. I asked the driver how much he paid and when did he reserve and he paid $300 or $1,200 less despite booking on-line at the same time as us. Worse still, the attendant told us that over 3/4 of their fleet of mid-sized SUVs was 4 wheel-drive.

The staff does hard sell, trying to make you change your original reservation so they can actually make more money!!!! Never again.
     
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Peter on 03/24/2014:
You should have just said "No". In some cases you are required to have chains but that is in heavy snowfalls when you probably shouldn't be driving anything.
FoDaddy19 on 03/26/2014:
You could've just declined and rolled the dice on whether or not the police would let you up the mountain.
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They Lied and Cheated Our Group
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Rating: 1/51
CLEAVELAND, OHIO -- We had an unfortunate encounter with the folks at Dollar Rental Car near the Cleveland Airport. All went well until the part about toll expenses. They spent considerable time convincing the three parties renting from them that we needed the EZ pass because of the very expensive tolls we would pass through on the way to New York. We have no tolls in Utah so we had no other option but to believe them. After all we are standing there waiting to hit the road. But it turned out they were not mistaken, they outright lied about how much the tolls are. Not only were we way overpaid on tolls, they actually manipulated us into thinking it was a great savings when it is just a moneymaking scheme of theirs. They are very dishonest at that location. Now the really great part. All calls to corporate resulted in being told that we signed a contract so tough luck. I'm not kidding. The last girl said she was sorry but it was tough luck. Great customer service, NOT!! I will never rent from that company again. It's not just the dishonest employees, its from the top down. Beware of them. Stay away from Dollar at all costs.
     
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John Nicholson on 08/13/2013:
Thanks for the heads-up. We'll be sure to avoid this company next month when we rent a car in Cincinnati.
olie on 08/14/2013:
John,
Before you go, be sure to look up your route and any tolls you might encounter! Try "Ohio Department of Transportation". That site will show maps everything.
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Dollar Car Rental Extremely Poor Products and Customer Service
Posted by on
Rating: 1/51
RICHMOND, VIRGINIA -- I rented a minivan from Dollar for a 12 day family vacation. The counter service was fine, but that is pretty much where the good ended. The van they gave us was not as clean as I expected it should be, there were some interior stains and it was not vacuumed thoroughly, but I had 2 boys with me and was in a bit of a rush, so I overlooked it. After driving on the highway a bit I was noticing the transmission not shifting smoothly and applying brakes at speeds over 40 mph would cause the front end to shimmy. By this time we were well underway and on a tight schedule, so I did not take it back to the rental location to request a better vehicle. Bad Move!

You see, when we finally had the time to inquire I was told the only way I could swap would be to return it to the franchise location where I rented it or to a corporate location. Big problem with this is we are several hundred miles from either and they are not anywhere close to our planned travel path. There is no mechanism for Dollar corporate to use a different franchise for this type of swap, even though in my opinion, you know me the customer, this is a safety issue since failed brakes or transmission could leave my family in a dangerous or vulnerable position. But they could only help us if we were actually broken down, not otherwise, even though I feel we had credible cause for concern.

Way to go Dollar, nobody I know will ever use your inept service again.
     
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Taken Advantage Of At The Counter
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Rating: 1/51
ORLANDO, FLORIDA -- I don't travel very often. So when my flight was delayed, I was in a hurry to get out of the airport. I was with my 4 year old son who was not cooperating. I even had to put him on the counter. The lady at the counter told me I had to get insurance (even though I am covered in NY for the rental in Florida). She told me that it would be $40 (not $40 a day). It cost me more in insurance than it did the car. It was a disgrace. I felt completely ripped off. I tried getting a Manager or Supervisor on the phone while on the phone with their customer service, but they refused. They are more interested in their commission and incentives then they are in customer service. I would take a taxi before using them ever again. That is saying a lot considering we flew in from NY to go to Disney. I would rather take a taxi to the Disney resort and all around Disney, then use Dollar Rent A Car ever again.
     
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Old Timer on 06/18/2013:
I used to rent from Dollar. They had well kept cars at below market rental rates. Ever since Hertz took them over they have gone to hell in a hand basket. The last time I used them was in Kauai. They demanded I buy their insurance (I had coverage through our own insurance), I refused it and they backed off. Then they tried to screw me on fuel and a door ding on return. They were pretty stupid to try to pull that one. I had the guy at the gate sign my car condition form that the car already had that door ding and a few other scratches. As for the gas, I showed them a receipt where I filled it just outside their return lot. And asked the girl to look at the gauge with the key in the on position, low and behold being electronic it went right to full.

We got on the bus and my wife said she left the camera in the car. It had black interior and carpet, the camera case was black so it was easy to miss in the rush. Got off the bus and went right to the car that had been moved by now. No camera, of course no one knew anything. Got back on the bus, told the wife that it was gone now, forever. A guy on the bus said it would be in one of the Poipu pawn shops by tomorrow if I wanted to buy it back.
Weedwhacked on 06/18/2013:
"The lady at the counter told me I had to get insurance"

That's because she gets a commission for making you buy insurance. If you know you're covered then it doesn't matter what a salesperson tells you. It's never going to be just $40. They don't tell you because you might decide against it and they make less money. Its a shame but its your own responsibility to know the rules. Didn't you read on the paperwork that it was $40 per day?
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Dollar rent a car complete rip off - Damages to vehicle upon return!
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- Rented a car 10/12 - from Tampa airport - walked around the vehicle and saw damage to the lower front spoiler - roof dent - no big deal - must have been reported thinking they wouldn't rent me a car without them inspecting the car and noting the problems. Left with the vehicle and returned 4 days later - arrive at the airport in the A.M. - inspector upon return said there's damage to the lower spoiler 'yes it was there and I informed her there was also damage to the roof (dent) and door" (door had a very small see through sticker attached) which she didn't notice. She asked me to fill out a form stating I didn't damage the vehicle which I filled out(minding 16,000 miles on vehicle). We'll today got a phone call from a Representative 10/19/12 - stating I owe them for damages above. I didn't take out xtra insurance - so they want it from me. I hope they have video of me walking around the vehicle and noting damage, (before leaving with the rental) besides a photo I took of vehicle which shows the damage. In any-event I have read numerous posts from others on other WEB sights claiming the same SCAM by their company Dollar Rent A Car. if I paid for xtra insurance through them I'm sure I would have never heard a word...So they could pass it one the someone else.
     
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trmn8r on 10/20/2012:
Complaints such as this are being lodged against many rental companies. It seems more important than ever to walk around the car with a rep, and have a signed statement of the condition - both before and after rental. That doesn't cover the undercarriage though.
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Don't Rent From Dollar
Posted by on
Rating: 1/51
DENVER, COLORADO -- Here's my story: 3 days into my car rental, my car would not start in the morning. I called the Dollar roadside assistance and they told me that it sounded like a dead battery from my description. At that point I looked at the headlight switch thinking I left the lights on, but the switch was in the off position. They had a person come out and jump start the car. He did a quick check of the charging system and said it wasn't working properly and to return the car without shutting it off as it may not start again. I drove 90 miles roundtrip to exchange this car and wasted half a day of vacation due to this problem, not to mention the gas I paid to drive the extra 90 miles. At the end of my rental I was charged $58.95 towing fee for the jump start. Dollar says there was nothing wrong with the car and refuses to take this charge off my bill.
     
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trp2hevn on 06/05/2012:
Have you disputed the charges on your credit card?
helgemr on 06/06/2012:
Yes, I've disputed the charges. I'm waiting on the result. Thanks!
trmn8r on 06/06/2012:
Holy smokes! How absurd. Good luck with this.

In a perfect world, the service person would report that diagnosis back to the company, and they would know that you were TOLD to return the car.
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Bad Service
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- Looking for rates at Miami airport Dollar was one of the less expensive, between US 700.00 for one week at Alamo and US 900.00 at Avis. I paid US 440.00 for five days with insurance in a mid size model that would be a Avenger, model that they didn't have.

When I made the cote I told the agent that I was going to drop off the car in Orlando. Arriving at Orlando airport they overcharged me in US 100.00 telling me that I had to drop off it in Miami. Customer service said that they couldn't do nothing about it so I had signed the contract. I would not recommend it to anyone.
     
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Hidden Fees, Deception and Poor Service
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Rating: 1/51
ORLANDO, FLORIDA -- The agent did not honestly disclose all the fees. Our online estimate was $126.59 and we were charged $316.87. She did not provide a list of fees prior to signing the contract and she rushed us to sign before we had a chance to discuss the charge. Once we returned home & filed a complaint, we were insulted with a $30 gift towards a future rental…..as if we’d ever want to rent from them again. Yes, I am very disappointed. However, when someone does something in a proper manner and is courteous, I also will write a rewarding review. I suggest you get insurance as the car was in poor condition. Better yet, look elsewhere for a car rental.
     
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trp2hevn on 04/18/2012:
What did your rental contract say? Maybe you were charged for insurance or something and just missed it when you read the contract. Were you late returning or anything?
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