Dollar Rent A Car Systems, Inc. - Page 3

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98 Reviews & Complaints

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Posted by Eclectic29 on 04/26/2011
PENSACOLA, FLORIDA -- Posted rates through Expedia put rates at $31 per day subject to an underage driver charge (driver under 24 yrs). When they arrived, only one had a credit card and she was not the driver, so charge added for 2 drivers even though only one drove the car. Told waiver liability fee was a certain price, not told it was a per day price. Expectation was around $200 for four days; card charged $546 for the same time.

Misleading and possibly shady practices all around. No effort by customer services person at all to resolve situation.


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Posted by BEJ on 2011-04-26:
That is how they operate. Had family coming from out of town for a big family gathering. Tried to pay for their car rental as a thank you for traveling so far. Could not do it. The one renting/paying for the car has to be the driver. They do charge for extra for extra drivers. As far as the insurance goes, it has always been a per day charge and not a flat fee for the entire rental. I think you will find that the other rental companies do business in the same way.
Posted by doug thurston on 2013-08-13:
same here rented a car for 3 days and they charged me for 2 drivers just read the fine print i did not read, now im paying for it 3 days $200.00. dont use them.
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Poor customer service
Posted by Mainetraveler on 03/27/2011
Upon returning a car the agents seem to automatically charge customers for a full tank of fuel without telling the customers. This happened to me recently and since the service desk doesn't go over the bill with customers, I only realized the "mistake" a few hours later. Two phone calls later and a stop at the actual location, I still couldn't find anyone with the authority to correct the mistake.
They were unmoved by the fact that their own records show I only drove the car for 52 miles (most of it due to inaccurate GPS unit), and that I had a gas station receipt for the couple of gallons that I topped the tank with at 711.
I will never use them again, no Matter how cheap their convertibles might be!
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Posted by Alain on 2011-03-28:
Did they ever correct their mistake? If not (and if you paid by credit card), you are going to want to dispute the bill with your credit card company.
Posted by Emanuel on 2013-07-04:
Their customer service center is off shore and you will end up getting someone who speaks really poor English, has poor social skills, and is not competnent to help anyone let alone themselves. This is not to show biased towards anyone but if one cannot have a meaningful dialogue with a company they hire and are not able to understand the language you are using
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Dollar Rental Car Trumped-up Charges for Damage Repairs
Posted by Zrtman900 on 11/30/2010
PHOENIX, ARIZONA -- During the Phoenix, AZ hail storm on 10/06/10, the vehicle I rented was parked in a private, residential driveway. Well the hail storm lasted ten minutes starting
with marble-size hail that quickly changed to golf-ball size hail and completely coated any flat surface. All you could see was white. However, in this short period of time, damage was intense. The damage to the vehicle was not good as the car looked like it had been parked on a driving range and all golfers were aiming
at it as the hole.

Everything would have been a smooth transition with my Insurance company, if Dollar Rental Car didn't try to scam my Insurance Company and me, the user,
with additional trumped-up charges. These trumped-up charges are so ridiculous even my Insurance Company refused to pay them. Unfortunately, I'm now stuck
fighting the following trumped charges on my own. Calling Dollar and Dollar management was like talking to North Korea.

The following is a list of the ridiculous trumped-up charges that are unfounded:

Administration $50.00
Appraisal Fee $50.00
Loss of use $464.38
Remaining cost of repairs $385.34
Tax $107.32

The next time you think Dollar, you better think of YOUR DOLLAR$$$$.
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Rented vehicle not available
Posted by Indyguy on 11/25/2010
INDIANAPOLIS, INDIANA -- Rented a Ford Expedition for a Thanksgiving trip. Got to the counter to pick it up and was told my Explorer was in slot 48. Asked about the Expedition and was told that they do not carry the vehicle in the fleet. Stated that "we can rent a similar" vehicle. Don't know about you, but these are not similar vehicles. Asked why they would even list an Expedition at that location, but the only answer was "it is a similar vehicle"

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Posted by Alain on 2010-11-26:
From their website, it looks like their definition of similar is any full sized SUV that can fit 7 passengers and 4 pices of luggage.
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Car Rental in Kissimmee are scammers
Posted by Loner373 on 11/17/2010
I was verbally quoted "$255.00 for the entire week" for a Mustang then upon returning to Orlando airport 5 days later, the bill was $519.00. The manager at airport said I had to talk to the Kissimmee manager who apparently does not exist or is ignoring me. The customer support has been completely useless so far. Also watch out for the gas stations, I stop by a Shell station near airport and the gas was $4.79 per gallon. Florida has a long history of fleecing the unsuspecting and it just like government, business as usual.
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Posted by stiger on 2010-11-18:
1.) Verbal quotes mean nothing, ever. Get a confirmation, always.
2.) Was the quote with taxes included?
3.) Did you buy any extra items [such as coverage, gas, etc]
4.) Gas stations NO MATTER WHERE YOU GO charge higher near the airport (some of them do just because they know you'll buy it and some of them because they pay airport tax)
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Worst Car Rental Experience Of My Life.
Posted by Jsail4fun on 11/05/2010

My review got kind of long so if you don't read anything else know this, car rental reservations are not set it stone so it is not too late to book with a better car rental agency and just cancel or no show for your dollar reservation, I wish someone would have told me!

Renting with Dollar was the worst experience of my life! The shuttle took forever to arrive. We saw several better shuttles pass by while we waited.

Then the lady at the counter set a new low in rude service. She barks at people and isn't helpful in the least. I had a reservation for a Toyota Camry but they put me in a Kia Spectra. Our luggage didn't even fit in the trunk. I would have complained but I just didn't want to deal with the rude lady so I accepted it. They charged us $15 a day for gps rental (it would have been cheaper to buy one) and it didn't work. It was like 7 years old, the kind with a fat back and no touch screen. When the GPS crashed for the third time before we left the parking lot I took it back in and they quickly swapped it out for a slightly newer one. If they know it's a piece of junk why do they give it to people?

Upon returning the car we pulled to the door to unload our luggage in the pouring rain. The lady came out and instead of helping unload, she barked at us to move the car. We parked the car around back and my more patient wife went inside to deal with the rude agent while I unloaded our bags by myself in the rain.
After I unloaded the bags I went inside to find my wife losing her zen-like patience with the counter lady. We were returning the car with a full tank of gas but we didn't have a receipt so they still wanted to charge us a penalty. I was about to lose my temper so I went out and started loading my bags on the shuttle, it could have been hours until the next shuttle came.
When the shuttle driver came onboard he reminded passengers to check for cell phones and chargers because they frequently find them and they have a whole box full of them in the back. One passenger joking asked if they had iPhone chargers and the driver said "let me look."  The shuttle driver brought two boxes full of lost and found and let the passengers go through them and take what they liked!!
My wife asked for the manager's name to file a complaint and the lady said she did not know it.

Before this experience I thought that all car rental companies were pretty much the same, but this experience taught me that is not true. Stay away from Dollar car rental like the plague. I plan on posting negative reviews as much as possible if only to warn fellow passengers to stay away!
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Posted by trmn8r on 2010-11-05:
You say that the shuttle took forever to arrive, and several better shuttles passed by. I am left wondering what constitutes a "better shuttle". More modern? More frequent stops?

The GPS was faulty and they replaced it. You forgot the receipt (did they tell you that you would need it?). This doesn't sound all that bad for a company called "Dollar Rent a Car", which is related to "Thrifty." Was the rental cheaper than the big guys like National?

Posted by jktshff1 on 2010-11-05:
kudo's to your better half.
Posted by jsail4fun on 2010-11-06:
Those are valid points terminator, I just think that the way that the lady was so rude made it so much worse. A friendly, helpful customer service representative could have made the same situation much better. In this case Dollar wasn't all that much cheaper and I didn't really care because my company was paying. In my opinion low prices shouldn't mean that they don't have to treat customers like humans.
Shuttle is all of the above. The major companies had large, clean, well lit shuttles that were frequently pasding by while we waited for the one lone beat up shuttle.
Again, just know that when you compare and you see that you are saving a dollar or two a day that you are giving up a lot as well.
Posted by PepperElf on 2010-11-18:
"Well, a GPS won't get signals in airports with the surrounding CONCRETE! "

OMG. I know that one pretty well. My boyfriend and I have handheld GPS units. When we were in Japan, sometimes we couldn't get signals in some parts of the city because the buildings were blocking the satellites.
Posted by jsail4fun on 2010-11-19:
That wasn't it, this GPS kept shutting down so yoi would have to turn it off and then turn it back on and re enter your destination. Again it was more about the rude service. When I brought the GPS back she knew exactly why and had a working one ready to go. A good company would eitger fix it or remove it from service.
I am back in Hartford now for two weeks and I rented from Avis and it was a world of difference for about the same price.
The only problem is that Avis is thinking about buying Dollar. Hopefully they turn this place into a parking lot.
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Buyers Beware
Posted by Daytona Man on 10/30/2010
DAYTONA BEACH FLORIDA, FLORIDA -- Public BEWARE! If your thinking of renting a car you should know the facts. The rental companies especially Dollar Thrifty are in business to trick you into spending your money. This starts from the time you book your car reservation till you arrive to pick your rental up. The sole roll of the person at the rental car counter is to attempt to up sell you a different care small to large etc. You will be told that some smaller cars don't have certain equipment, this is not true. Should you reserve or rent from the Dollar Thrifty at the Daytona Beach Airport you will be subjected to harsh and continuous sales tactics You must understand that these Rental Sales Agents are motivated by the fact that they must meet certain sales quotas or face being written up and then fire. The management of Dollar Thrifty based in Orlando FL has a financial part in this factor. When you book online with this company you are sent a random survey asking you to respond with your rental experience. Most people figure that if they turn in a bad review they will be sent coupons that will save them on their next rental. These survey reviews are sent to the Rental agents for their review and they see what the customers are saying about their rental experience. I'm sorry to say that most of these reviews are lies fron the consumers. Just remember " YOU GET WHAT YOU PAY FOR" and " YOU MUST PAY TO PLAY". You will never get the deal your looking for from this company due to the ruthless people running the company.

Also a special note to all you local people renting in Daytona Beach and surrounding areas. Smarten up and get your own car as you are getting ripped of by Dollar Thrifty every time your rent at the counter at the Daytona Airport. THIS COMPANY IS A RIP OFF for everyone.
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Posted by trmn8r on 2010-10-31:
"The rental companies especially Dollar Thrifty are in business to trick you into spending your money."

I haven't rented a car in years, and times have changed. Back when I rented cars, my interpretation was the rental car companies were in business to rent cars at a profit.
Posted by Ben There on 2010-10-31:
All rental car companies encourage their employees to upsell upgrades and insurance. Some lay on the hard sell a little too thick, and it can be a turnoff. However, if you are a frequent renter - or at least they think you are - they will lay off the tactics as the chances of converting the sale go down a lot.

I have noticed that cities with a lot more business travelers like Houston or Charlotte have a much different approach, probably because their customers knows exactly what they want, and they already know about insurance, upgrades, etc...

Airports in cities with a lot of leisure travelers - like Orlando and Vegas - often have agents that are all about the hard sell... Vegas and Orlando customers are more likely to be less familiar with how their own insurance works with rentals, plus they are more willing to pay a little extra for a bigger car, so the upsell messages are more prevalent.
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Unexpected Refund from Dollar
Posted by Arizona Joe on 10/27/2010
My husband and I have had nothing but bad luck with car rental agencies--a small dent in the mirror in Ireland and they said they had to repaint the entire car; a flat tire in Germany and a huge fee to change it, and some extremely rude people at other car agencies in the U.S.

Given those experiences, we were fairly prepared when we rented a car from Dollar at its airport office in Manchester, NH on Sept. 29. We thoroughly checked out the car before we drove off, even taking a photo of a dent from a previous renter. The agent asked if both my husband and myself were going to drive, and although my husband does the driving, he said "yes, just in case." However, because the agent was the only agent on duty and there was a line of people behind us, he was fairly stressed and did not mention the daily fee, which we would have declined.

When we returned the car nearly two weeks later, we noticed the charge of $117 and reported we had not been told about the additional driver fee. The agent on duty said he was not authorized to take the charge off, but advised that we send an email to customer relations, which we did. Same old story, we thought--another hassle with a rental car company. However, yesterday we received a reply that the company would be putting through a credit on our card. Amazing--a rental car company with ethics. Dollar, you cetainly have our future business!
Joe and Geraldine Birch

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Posted by Alain on 2010-10-28:
Nice to see that a rental car company actually cared.
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Beware of drop-off charges
Posted by ARGE on 10/18/2010
I just found out the hard way that you are charged for dropping off your vehicle in a different location than you picked it up from, $125 in my case. I have never heard of this practice. I'm not sure if it's unique to Dollar or not, but it is complete crap. To make it more ridiculus, my vehicle was picked up in Orlando and dropped off in Tampa. That's a whopping 112 miles. Hope this keeps someone from making the same mistake!
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Posted by Skye on 2010-10-18:
This is a normal charge for car rentals. My friend came to visit me a couple of summers ago, and rented the car in my town, but then drove himself back to the airport, and left the car at the airport, which was located in another town, and he was charged a fee for doing this. It's in the contract.
Posted by getoverit on 2010-10-18:
Skye's right. I've never heard of a car rental where pricing is the same when you drop off the car somewhere other than where you picked it up.

When I've done that, I book it that way and instead of a surcharge you pay a higher rate, but it probably amounts to the same thing.

One time, I booked a car for a week to pick up in Denver and drop off in Vegas. It was actually cheaper. I couldn't believe it! When I saw that on the internet, I grabbed it as fast as I could.
Posted by jktshff1 on 2010-10-18:
The charge makes sense, someone has to get it back to the proper location.
Posted by Slimjim on 2010-10-18:
I always thought this was standard too. I remember pricing a U-haul trailer and the astronomical difference between a "one-way" drop off (brought back elsewhere) and a local (returned to original location) rental.
Posted by redmx3racer on 2010-10-19:
It's standard all across the board-you changed the terms of the rental agreement when you dropped it off at another location other than what was listed as the return station on your agreement. Does not matter if it's 5 miles away or 500 miles away.
As a rental veteran-I spent 9+ years with Enterprise-it's kind of funny I guess. People complain when you are short/tight (short=no car/wait for car, tight=you'll get a car just not what you reserved) but then think nothing of taking a car that we had a reservation for on it's return date and dropping it off without telling us at another location. Then of course complain about the rate increase.
Posted by Alain on 2010-10-19:
When I moved from Chicago to Virginia in 1980 I rented a car from Hertz and the drop off charge was $100, which was cheaper than several other rental car companies I checked at the time. They all had a drop off charge. It would have been $100 even if I'd dropped the car off in Gary, IN. The drop off charge has been standard for at least 30 years that I know of.
Posted by vlak on 2010-11-19:
I was chrage $75.00 for returning the to La Guardia airport instead of JFK in New York, but wasnot told anyhting before. They will charge anything from smiling fees to ghost damages
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Horribly mislead
Posted by Rhondaroo on 09/22/2010
KEY WEST, FLORIDA -- I rented a car in Key West and returned it to West Palm Beach. The estimated rental fee was $119, which was still higher then the online quote of around $70. When I returned the vehicle I was charged $271!!! This is absolutely ridiculous. Dollar car rental's website was very misleading along with the sales representative @ the store. They failed to inform me I would be charged more for dropping off at another location. There were many more headaches and complications with the services they so poorly provided. I called to verify I would be able to take the car back to Destin where I live and was informed there are no one way drop offs near there. That would have been nice to know before I rented the car. I had to drop it off in West Palm Beach and pay extra for that along with making other arrangements to get home. I feel I was mislead from the start of the rental agreement and I am very unhappy with the services provided.
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Posted by PepperElf on 2010-09-23:
Key west and palm beach are over 200 MILES apart.

Did you tell them you were going to drop it off that far away? Better yet - the fine print of the contract may state that you will be charged.

I mean really, they had to pay two people to drive over 400 miles to pick up the car and bring it back ... it's not surprising that there was a fee involved. It's not like you dropped it off at the city next door or something.
Posted by Helpful on 2010-09-23:
I think I agree with Pepper on this one. This issue MAY have been assuming something that wasn't. Good job Pepper!
Posted by Anonymous on 2010-09-23:
Its always a lot more expensive to drop a vehicle off at a different location.
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