On 4/11/10 I landed at the Ft. Lauderdale Airport and went directly to the Dollar Car Rental counter to pick up my rental. The wait was ridiculous at best! I returned the vehicle on 4/14/10. Five miles ... read full review1 Replies - Latest reply on 05/18/2010
LAS VEGAS, NEVADA -- Do the Dollar front desk people get commissions for up-selling insurance, car upgrades, pre-purchased gas on return? I felt brow-beaten and threatened (You have to bring a gas receipt from a station within a 10 mile radius or pay $7.50 a gal for the whole tank -- you would pay over $50 per day if the car was out of service due to a mishap necessitating repair.) Nice way to start a vacation. But I held my ground. The auto was safely returned, but I am still ticked at these pirates, and I will never use Dollar again. Add reply
Tricked Into Extra Charges
When I arrived at the Dollar desk to collect the car I was in a hurry as my wife had been taken ill on the plane and I wanted to get away as quickly as possible to get to the hospital. This was already ... read full review3 Replies - Latest reply on 11/17/2010
FORT MYERS, FLORIDA -- Used credit card miles to reserve a car with Dollar and paid about $70 for a nine day rental. Made the HUGE mistake of being nonchalant about the contract with them and what I was signing - lesson of a lifetime learned! Thought I'd declined all insurance coverage, but was dinged for $250 over the rental period and another $70 for an additional driver fee - the gentlemen at the counter never did tell me there was a fee for this - another lesson learned. With taxes I spent more than $400 for a rental I thought I was going to pay less then $100 for. I'll never use Dollar again and will read the fine print on any future rental contracts before signing!!!!1 Replies - Latest reply on 11/17/2010Add reply
A recent trip to Baja Mexico, their tire had a blow out, in the desert. I called the office where I'd picked up the vehicle and simply could not get through. There was not a $ rental office within 100 miles of my location. I purchased a (N) tire and went about my vacation way.
Upon returning the vehicle, the sales staff tells me she isn't authorized to refund my +$100 for the tire, but will relay all info to her supervisor. She asked if I would give her the original invoice for the new tire, because her copy machine didn't work. I went next door and 'borrowed' a copy machine to give her a copy.
She did not follow up. I made (2) long distance phone calls to the office, without resolve. The party 'took down the info' and was to 'get back to me'.
I emailed the corp. office: no response.
Yes: I had purchased the 'you-are-covered-no-matter-what-goes-wrong insurance.
I'll never use these guys again.
Don't get into an accident with one of their cars, even if you are covered under your own policy. They have threatened to bill me directly if they are not payed within a certain time period. My insurance company is handling the claim and there are delays. Now they are demanding thousands of dollars from me and claiming "loss of use" charges. What crooks!!! I had rented from them several times in the past and they always had cheaper cars which I didn't mind, but this time they gave me a piece of junk PT Cruiser that handled like sh-- with bald tires. I hope they go out of business.3 Replies - Latest reply on 11/17/2010Add reply
BOSTON, MASSACHUSETTS -- I rented a car in Boston in February 2010. The car breaks down and my daughter and I are freezing but, to Dollar's credit, three hours later they tow us a replacement and tow the damaged car away. Upon check out the guy doesn't know what the charges are but says 'he'll talk to his manager' so I sign the agreement from the check in. Later on my bill it's the wrong dollar amount for the rental AND there's a $300 charge for the tow! What?! First phone call is not returned (one can't call the national number because Boston has a separate billing system - why?!) but two weeks later the second call is. The message 'the charges are correct'. Boy oh boy we're not done here! Ugh. I don't recommend Dollar. Anyone know of a secret to handling these?2 Replies - Latest reply on 03/09/2010Add reply
Last week I rented a car at Dollar Rent Car in Santo Domingo, D. R. I only keep car for one day because car was in bad condition and other cars offered were also in similar condition. One of the problems was with the wipers. They took car to rear to fixed problem and after fixing wipers they came back saying windshield was damaged. Damage on windshield was not there before they took car to fix wipers. They refuse to believe in what I said, to allow me to talk to a supervisor, and charged for damage on my credit car. This was my first experience renting from Dollar Rent A Car and I do not think about renting/recommending to rent car from them again.1 Replies - Latest reply on 03/07/2010Add reply
Too many hidden charges
Purchased a vacation package for my husband and myself as a Christmas
gift. Package included airfare, hotel and car rental for a mid-size car.
Upon arrival at Tampa airport, we were given a Ford Focus ... read full review2 Replies - Latest reply on 11/17/2010
Wish I would have checked this web site before renting with dollar--what a rip off!! Never again--their customer "service" (if that's what its suppose to be) doesn't exists. We were lied to from day ... read full review2 Replies - Latest reply on 01/17/2010
Bad customer service
I just wanted to share my experience with Dollar Rental here in Raleigh. I had taken a rental for 5 days last week. I went to the Dollar rental at 8 am and asked for my car.
Unfortunately the car given ... read full review
Lies and other poor service
My husband and I had planned a Hawaiian vacation for years. We paid for a mid-sized car for our stay on Maui. Upon arriving there, we were told there were no more mid-sized cars, only mini vans and ... read full review2 Replies - Latest reply on 11/27/2009
Denver toll roads fees Aug 2009
DENVER, COLORADO -- While the Dollar office at the Denver airport pushed all possible upgrades, they did not inform me of the rules on the toll roads heading south from the airport--instead they charged me $80 later. The ... read full review8 Replies - Latest reply on 02/04/2010
SAN FRANCISCO, CALIFORNIA -- After a long flight from Germany to USA we wanted to pic up at San Francisco airport at the company Dollar an with voucher prepaid-up hired car. The voucher was issued on a Midsize car which, however, one did not want to give us. After some discussions we could persuade the very unfriendly employee of the company to make available to ourselves a suitable vehicle. One explained to us that we had to conclude a complementary insurance, if the car with a defect remains lying. Should we not take out this policy, we would have to bear the costs for it ourselves.
Then we got a vehicle in a bad technical state. The brakes made strong noises and the pilot light blinked over and over again. It was the worst car what we had one day rented. During the more than 3-week rent duration the sign Oil change lights up constantly.
LAS VEGAS, NEVADA -- Dollar
1 Replies - Latest reply on 10/14/2009Add reply
Bad experience with Dollar at Las Vegas Airport. Stood in line for hour and 45 minutes waiting to rent compact car. Counter understaffed and after complaints were told that Dollar management knew the problem but did not want to correct it. Even though line was long, about 50 customers, agents took breaks and, as scheduled, ended shifts. Not blaming them. If this is the way Dollar wants to run business, the agents, who were cordial, should not be faulted for working to rules and schedule. Other problem: hidden costs, mostly taxes but also fees imposed by Dollar. Our base cost was $145.30. Our final cost, not including fueling, $307.82. Martinez California.
DENVER AIRPORT, COLORADO -- I hired a car from this company, pick up in Denver, drop off in LA. The car was hired through Driveaway holidays in Australia and the rental supposedly included all insurance. When we reached Denver we ... read full review3 Replies - Latest reply on 10/08/2009