MASSACHUSETTS -- This past winter I needed to have oil delivered to my home which is on the market. I placed an internet order for the next day. I called the company because there was something on the web page about someone needing to be there for first time delivery. This was impossible, so I spoke to a representative and cancelled the order. My credit card was never charged.
Fast forward to a month later, They called and said well we know you cancelled the order but oil was delivered anyway on Feb 12.(The original order was supposed to be delivered the 7th before the big blizzard) Anyway They went against their own policy and delivered when nobody was there to let them in, like I said the house is vacant. I had a different company deliver oil on the 11th (I have the order slip) Dollar wise delivered 75 gallons because "That's all the tank would take" and are looking for over $300.
They aknowledged I had cancelled the order. What I don't understand is why they would go against policy, deliver oil 6 days after it was cancelled and 5 days later than the original agreed delivery day.
And NO there is no way anyone was there to let the man in to "inspect" the oil tank to make sure it was safe. We are all 2 hours away from the home.
EAST HARTFORD, CONNECTICUT -- We all try to save a buck here and there especially on products like fuels that we are essentially going to burn. Unfortunately this company has no integrity, no BBB representation and zero customer service. I was a loyal customer, always paid up front, never an issue on my end but on their end, nothing but problems.
Fraudulent billing for deliveries never made. If you prepay with a credit card how do you add charges, some upwards of over $500 for deliveries that were never made with ridiculous pricing. Deliveries to wrong house or to a different tank or never showing up while your tank runs low. It's NOT WORTH IT! Call around to your local oil companies and you'd be surprised, you can get quality service and pricing directly from your local people.
If they aren't willing to work with you, find someone else but don't resort to Dollarwise oil. You will regret it sooner or later.
COVENTRY, CONNECTICUT -- They were great. Pleasant and professional. They inspected the tank on the first delivery to make sure it wasn't leaking. They even called to ask if it was ok for the truck to come down the driveway because the ground was thawing. The price was very low and they were right on time. They will be my new oil company from now on.