Dollarwise Oil

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Rating: 1/51
MASSACHUSETTS -- This past winter I needed to have oil delivered to my home which is on the market. I placed an internet order for the next day. I called the company because there was something on the web page about someone needing to be there for first time delivery. This was impossible, so I spoke to a representative and cancelled the order. My credit card was never charged.

Fast forward to a month later, They called and said well we know you cancelled the order but oil was delivered anyway on Feb 12.(The original order was supposed to be delivered the 7th before the big blizzard) Anyway They went against their own policy and delivered when nobody was there to let them in, like I said the house is vacant. I had a different company deliver oil on the 11th (I have the order slip) Dollar wise delivered 75 gallons because "That's all the tank would take" and are looking for over $300.

They aknowledged I had cancelled the order. What I don't understand is why they would go against policy, deliver oil 6 days after it was cancelled and 5 days later than the original agreed delivery day.

And NO there is no way anyone was there to let the man in to "inspect" the oil tank to make sure it was safe. We are all 2 hours away from the home.
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User Replies:
Obsfucation on 05/03/2013:
How can they even prove they delivered any oil?
FoDaddy19 on 05/03/2013:
If the order was canceled then your business with them was concluded. They went against their own policy, and they came onto your property without permission and pumped oil into your tank without authorization. I wouldn't pay them a dime.
bruinsgirl1 on 05/03/2013:
I don't plan on it
bruinsgirl1 on 05/03/2013:
The thing is I originally ordered from them because I could get just 100 gallons. Since Nobody is in the house we just wanted to keep the pipes from freezing and warm enough for showings, When I had to Cancel I called another place (Peterson Oil) and had to buy 150 gallons. Which ended up costing over $500. I am just floored they had the nerve to go out there and deliver anyway.And there is no proof they actually delivered because they left no oil ticket. There was one there from Peterson for 150 Gallons but not from the Dollarwise.
nikalseyn on 05/03/2013:
Contact someone in charge and advise him you are not paying because the order was cancelled, their own policy says someone had to be present, and you had someone else deliver the fuel. Also, as an aside, how do I know you actually delivered the fuel? In any event, make sure you monitor your credit card if they have the number. If they send you to collections, I would get a free consult with an attorney. On no account pay them. They made a mistake somewhere and they take the hit. Not you.
bruinsgirl1 on 05/03/2013:
Thanks for the input guys.
OSCAR on 09/09/2014:
rip off
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