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Posted by Dawn on
MASSACHUSETTS -- This past winter I needed to have oil delivered to my home which is on the market. I placed an internet order for the next day. I called the company because there was something on the web page about someone needing to be there for first time delivery. This was impossible, so I spoke to a representative and cancelled the order. My credit card was never charged.
Fast forward to a month later, They called and said well we know you cancelled the order but oil was delivered anyway on Feb 12.(The original order was supposed to be delivered the 7th before the big blizzard) Anyway They went against their own policy and delivered when nobody was there to let them in, like I said the house is vacant. I had a different company deliver oil on the 11th (I have the order slip) Dollar wise delivered 75 gallons because "That's all the tank would take" and are looking for over $300.
They aknowledged I had cancelled the order. What I don't understand is why they would go against policy, deliver oil 6 days after it was cancelled and 5 days later than the original agreed delivery day.
And NO there is no way anyone was there to let the man in to "inspect" the oil tank to make sure it was safe. We are all 2 hours away from the home.