Dominicks Supermarkets Incorporated

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New friendly service is a violation of privacy
Posted on
In the past few weeks I have noticed a change at your supermarket checkout counters. In an attempt to be more friendly and customer service oriented, your stores now appear to have a policy of thanking the customer and using their full name upon completion of the sale. I must admit, at first I found this to be a nice surprise. However I have grown weary of it, for the simple fact that I now feel I don't like my name being announced to everyone one in line and in the area. I feel it is, in some ways, a violation of my privacy when the clerk looks down and announces my name to everyone. What if I don't want the people in line to know my name? What if there is some weirdo following me around the store, and when we get up to line, now that weirdo has my name because the clerk just gave it away? As much as I understand what you are trying to do, I have decided to shop at another store where my identity is kept more private.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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User Replies:
Anonymous on 11/17/2001:
What kind of world do we live in where someone cannot say a simple thank you using a person's name? Although I wish things were different, this persons case is valid. Especially in today's world.
Anonymous on 11/19/2001:
yes, I agree. Being a woman, I am especially concerned about this. When I run out the store at 11 at night, I do not want the man buying the case of beer behind me in line, who will walk out the door into the dark parking lot after me to know my name. Thank you.
Anonymous on 11/24/2001:
I agree. I am very careful about who get my info, and something as simple as your name can put you in jeapordy.

Dave Wilson
1564 Gully Drive
Greenville, SC 29611
Anonymous on 02/08/2002:
I hate it when people do that! I do not want ANYONE to know my name.
Andrea Reynaldi, 1806 33rd street, sissonville wv, 25305 (304)855-4503,
Anonymous on 02/09/2002:
Randal, that bites huh Randal? I hate it when people do that too Randel. Sucks huh Randel?
Anonymous on 01/28/2003:
if you don't want them to know your name, then pay cash!
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