Dominion Chevrolet

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RICHMOND, VIRGINIA -- I just wanted to let everyone know of my great disappointment with Dominion Chevrolet of Short Pump. Last Wednesday my car would not start, I have the warranty so it was towed to Dominion. My husband had a really hard time getting them to call him back. Finally at 5:00 pm they called him and told him that the ignition switch had gone bad after only 3 years and it would be Friday before we could get it back. They called Friday to tell him it was ready and told him they would leave the keys over the visor so we could pick it up Friday evening. When we got there Friday evening, the keys were not under the visor. My husband was really upset and went in to talk to a manager. He told him that he could not help him that we would have to come back Monday. If I had not had a spare key, that would have been 4 days without my car and the manager didn't seem to care. As I inspected my car, I noticed scratches from it being pushed in to the shop and other scratches all away around the car. If it were only two, I would have dismissed it but there were at least 10+. I do not drive often and I never park next to anyone or near buildings. So Monday morning, instead of going to work, I went out of my way to Dominion. I stood in line for what seemed like a long time to retrieve my key. The man had me pull my car up to look at the scratches and then he brought out the service manager who never even acknowledged me. He kept telling the other guy that the scratches were old because they had wax in them. I asked how they had wax in them several times being ignored the first few times. Finally he told me that it was from my car being washed. I know this is a lie because my car has not been washed in at least a year and said so. They said they would buff out what they could if I brought it back on Wednesday. Now the resale of my car is going to be less and I'm going to have to live with these awful scratches on my car and lose vacation time. What horrible customer service, I didn’t even receive an apology for what was obviously caused by them using a motorized vehicle to push my car in the shop. And to top it off, when I got to work this morning, I noticed a scratch on my dashboard where they obviously were trying to get it out. My husband had just test drove a Chevy V8 to replace his Blazer, now he swears that he will never buy another Chevy and is going to Ford. It's a shame that a company has to lose life long customers over poor customer service.
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Anonymous on 07/10/2006:
I don't understand the car hasn't been washed in over a year?
Doc J on 07/10/2006:
Not to make your bad day worse. I hope your ignition switch was really faulty. I had that problem with a Gran Prix (exactly the same scenario) was the anti-theft system that was faulty. It failed again less than a month later. According to the diagnostics run on the second replaced switch..."bad ignition switch". The real problem...a faulty anti-theft module giving wrong diagnostic codes. Expensive! Good luck! I fear you'll need it.
punkypoo1988 on 07/11/2006:
I don't think that it was caused during towing. We watched the guy put it on the flat bed. We didn't see him take it off but the scratches just don't look like they were caused by him. Some of them are high near the hood, some on the door, one from the rear bumper around the side to the tire. The entire pumper has slight scratches from what looks like where they had a motorized vehicle push it in the shop.

I'll remember that about the Dodge dealership. :)

That is a good recommendation about the pictures and notes. I wish I had a camera with me and had done that.

I know it's sad that it has been that long since I've washed it. We've had two deaths in the family, then winter with snow and I guess I just stay so busy that I always think I will do it later. Money is always tight so I hate to waste it on a car wash.

You are correct, it was the anti-theft system. I've read many stories of it going bad over and over. Thank goodness we have the extended warranty that should cover it for the next two years. Then I guess we're in trouble.

Doc J on 07/11/2006:
You have my sympathies about the anti-theft system. If the extended warranty is transferable and you can afford it...unload this vehicle ASAP. You've read about these failures...they are likely to continue on your vehicle (even if the module was replaced). There are overlapping systems (processors) that fail on this particular anti-theft system. Even electronics that seem not to have a logical connection to it. Been there, done that, got the t-shirt and the canvas tote. I've read about lone females being stranded in bad areas by the system "randomly" failing. Once a component in the system fails, you will never know if turning the key will start the engine every time. Not worth the risk and GM will not recall the affected cars.
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