PHILADELPHIA, PENNSYLVANIA -- I ordered a pizza at 6:30 Friday. The pizza man delivered the pizza at 8:30 after I was told that it would be 40 minutes. Then the delivery guy said to come outside that, he could not find the house but was on the street. I stood outside in the cold. No car, no delivery man either. I called back, my address was **. He informed me, "Oh I thought you said 51st." Well, I paid him, brought the food in to 4 hungry little girls.
The pizza was supposed to be cheese. It was cold, burnt brown & very dry. The bread sticks were cold & hard. I called the Domino's store and asked for the manager. After a long wait, all I received was a "sorry." Do not intend to ever order again. Very disappointed.
LOUISVILLE, KENTUCKY -- A friend of mine that is not a member of this site, told me about his recent experience ordering a pizza. I told him to write it down and email it to me and I would post it. Here is his experience. Disappointment arrived for dinner tonight, on time 30 minutes after I ordered it. “Wagon wheel” in shape and size and about as edible and appetizing - sheathed in enough cardboard to make me consider recycling.
The Domino's Thick Crust Extra Large Pepperoni shows up at my doorstep presented proudly by a teen who braved the sub-zero wind chill to bring us dinner on an evening when none of us wanted to get up, get out, or go out to a restaurant only to wait too long for bad service - longing for that happy vibrating feeling you get in your pocket that makes you feel “special” because YOU've been summoned to dine and are going to the front of the line to be seated ahead of other diners ala Seinfeld.
I disregarded the confusion on the cost, chalked it up to teenage angst and tipped the kid 3.50, apropos considering he only had to motor a mile or so to my house. Like vultures sizing up road kill, my wife, son and I circled the “circle” in a square box on the kitchen island, staking our claims on hearty looking triangles of pizza prized with the most little pepperoni circles – the conflicting geometry only adds to our hunger lust. We slap the slices on the family pattern, the 9” paper plate and gobble into high gear.
The first thing I found missing from the party was not only “taste” but also “texture.” Allegedly “thick crust,” I'd barely consider this a bump in the road. And only more disappointing was overall flavor. I'm not a pizza aficionado, in fact we very rarely order in, but I think I know a thing or two about what's supposed to taste good, I've been eating for better than 45 years. Abundant pepperonis, though tasteless - accompanied by bland tomato sauce and an afterthought of cheese provided us with little more than comfort from the cold outside. I heard Chef-Boyardee chuckle heartily from the pantry.
My 6 year old son chowed through about half of this pizza, not such a trick considering the crust was not so great and the overall appeal was blah – the wife and I agreed that the only thing good about dinner tonight was that we didn't have to go out in the cold and pay too much for bad service at a restaurant where we'd feel compelled to tip on top of paying too much for small portions in this down economy. At least we were served disappointment at home for a change.
With coupon and tip we three dined tonight for a bit less than 20 dollars, and I can't knock the price of beer out of the home fridge. Future pizza purchases are not too likely to come from this establishment though, we'll consider another chain or a local I suppose. I realize in life you often get what you pay for – I just didn't think I was paying disappointment. Enough said.
BIG SPRING, TEXAS -- Ordered pizza, waited patiently for over an hour at which time I called, was told it was out for delivery. Called store, asked for manager. Manager came on. Told her my complaint "over an hour to deliver and food cold and rubbery." Was told "yep that's right. I am short staffed." Asked if that is normal for that to become the customers problem and she said "yep" and hung up! Really? This is where customer service in America is going?
MIDLAND, TEXAS -- I waited over 2 hours to receive my pizza even though I was told the wait would be 50 minutes tops. After the first hour and a half I called about my pizza and was told my pizza was on the way. It took another 40 minutes or so to receive my pizza although the location is only a few blocks away. Horrible service.
ELK RIVER, MINNESOTA -- Ordered delivery last night, March 5th 2013. And when called to see if I could actually just remove one of my items, manager had stated I couldn't and that they were closed now. And when I said I would no longer purchase then, management stated, and I quote..."okay, thanks for wasting my time", and he hung up. So rude, that's who you have running your store?
SOUTH CAROLINA -- I ordered a pizza, had it delivered... Once I opened the box, it smelled all the way like a dog. It smelled just like whoever made the pizza, played with a dog or even had a dog in their place of business... It smelled so horrible, I couldn't even eat it... A waste of hard earned money... I may as well flushed it down the toilet.
BARTLESVILLE, OKLAHOMA -- I work at Domino's pizza and I hate that I see all these people complaining but I know that all of our employees are threatened with their jobs every single day... It's horrible so we have to do exactly what we're told which what I read is the things were supposed to do... and if we don't do what we're told we will get terminated.
OK so my first review under this account, yay! Anyway, my husband caught an ad for Domino's new "Artisan" pizzas. He knew right then and there what he desired for dinner. I was skeptical to say the least. Not only did I NOT want pizza for dinner, but I didn't want Domino's specifically. I figured I would at least give these new pizzas a shot.
I ordered the spinach/feta alfredo one for me, and the sausage and peppers one for him. They are 6 slice rectangle pizzas that focus on toppings and cheese over crust and sauce. The crust is thinner then a normal pizza, but not crispy. It's definitely a chewy crust.
I normally get a pizza very similar to the spinach alfredo so I wasn't expecting much, but this pizza was really good! The mix of different cheeses was very appreciated, and the plain crust was a welcome change over their garlic dusted variety. (I enjoy that crust too but it would not work well with this pie). I thought the cheeses + alfredo sauce would be really overpowering, but they worked well together. My husband ate his entire pizza and said he enjoyed it, and I ate 2 slices and saved the rest. It was so good I would have gladly eaten more, but I refuse to be a fatty.
At $7.99 they're an affordable deviation from a standard pie. If you go on their Facebook page they are giving away these pizzas for free. I believe the next giveaway is Monday. So if you don't feel like spending $7.99 you can at least try to get yourself a free dinner Monday. My only complaint is more silly than anything. On the box they make a fuss about how they're not really artisans but the maker of the pizza (or the manager) is supposed to sign the box on a special dotted line to signify their commitment to bla bla bla. Both our boxes were unsigned, I guess there is no commitment at my location! lol I'm sure corporate would not be pleased.
JOPLIN, MISSOURI -- Some co-workers and I wanted to celebrate July 4th with having pizza thought instead of ordering from Little Ceaser's pizza we thought about Domino's pizza. I ordered 8 LG pizza's 2 double pepp, 2 double sausage, 2 double can/bacon, 2 cheese and 2 mediums with pepp, sausage, can/bacon total order came too 81.84. Also was very specific with what I had ordered wanted to have a small box of your peppers, parmesan cheese packets and lots of napkins.
When we arrived were greeted by server ** told her who I was. She got the first part of the order. When I asked where the small box of your peppers, parmesan cheese packets and lots of napkins, she became very snappy and said "that is only the first half of your order." Upon getting the rest of my order she continued her rude behavior by making comments about where I work. She said "that's why we don't deliver to NCO." I do work there. Always show respect to everyone no matter the case. Store manager was even in on it too laughing at us.
When I waited to contact the store manager yesterday he was rude, basically called me a liar that I had attacked his employees first verbally. Believe me if I had done as he had said someone would have gone to jail.
So I went to Facebook made a complaint to Domino's there. Guess what? They took the complaint off even blocking me from making a complaint with them. I have made a complaint with *Domino's Customer Case #: **. Now the response is quick from them. Now I want justice for how I've been treated and mocked by the employees. Stay away from 1505 West 10th Street, Joplin store. Manager cares more about protecting his employees than the brand of Domino's.
Now this has turned into this, I've been in customer service for 30 yrs never have I seen such disrespect for a customer. Yet no one has said that the employees will be disciplined for disrespect. I should ask for compensation from them. That is sinking below the belt. Customers are wrong sometimes. In this situation I am right on the money with all of this. If anyone knows the corporate ** I would love to have it. This is not over yet.