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Dominos

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1.5 out of 5, based on 11 ratings and
27 reviews & complaints.

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Crappy employers
Posted by on
BARTLESVILLE, OKLAHOMA -- I work at domino's pizza and I hate that I see all these people complaining but I no that all of our employees are threatened with there jobs every single day.....its horrible so we have to do exactly what were told which what I read is the things were supposed to do.....and if we don't do what were told we will get terminated.
     
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leet60 on 2011-02-23:
"...if we don't do what were told we will get terminated..."

That's called working for someone else.

Having policies or standards one must meet does not excuse the often poor customer service one receives often from Dominos. If the behavior of the employees I have witnessed is in line with the policies of the company, I am baffled how they remain in business.
Anonymous on 2011-02-23:
Welcome to the real world.
trmn8r on 2011-02-23:
"crappy employers" = work somewhere else also.

All signs point the exit. When one door closes, another opens, and the sky is blue, the birds are chirping, and the waterfall splashes gently into the shimering stream beneath. You'd be surprised.
Anonymous on 2011-02-23:
trmn8r> Careful not to lead them to the promised land...or the land of make believe.

For the majority of society, work sucks. It's a means of providing for their families and nothing more. Unless you own your own business, you better get used to dancing for the man.
trmn8r on 2011-02-23:
OK, OK. Guilty as charged! I was going to add something at the end, such as "at least for the first week." LOL
Anonymous on 2011-02-24:
I found it's better just not to get pizza fron Dominos. Why put up with lousy employees for lousy pizza?
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Artisan Pizzas....Nom Nom
Posted by on
OK so my first review under this account, yay!

Anyway, my husband caught an ad for Domino's new "Artisan" pizzas. He knew right then and there what he desired for dinner. I was skeptical to say the least. Not only did I NOT want pizza for dinner, but I didn't want Domino's specifically. I figured I would at least give these new pizzas a shot.

I ordered the spinach/feta alfredo one for me, and the sausage and peppers one for him. They are 6 slice rectangle pizzas that focus on toppings and cheese over crust and sauce. The crust is thinner then a normal pizza, but not crispy. It's definitely a chewy crust.

I normally get a pizza very similar to the spinach alfredo so I wasn't expecting much, but this pizza was really good! The mix of different cheeses was very appreciated, and the plain crust was a welcome change over their garlic dusted variety. (I enjoy that crust too but it would not work well with this pie). I thought the cheeses + alfredo sauce would be really overpowering, but they worked well together. My husband ate his entire pizza and said he enjoyed it, and I ate 2 slices and saved the rest. It was so good I would have gladly eaten more, but I refuse to be a fatty.

At $7.99 they're an affordable deviation from a standard pie. If you go on their Facebook page they are giving away these pizzas for free. I believe the next giveaway is Monday. So if you don't feel like spending $7.99 you can at least try to get yourself a free dinner Monday. My only complaint is more silly then anything. On the box they make a fuss about how they're not really artisans but the maker of the pizza (or the manager) is supposed to sign the box on a special dotted line to signify their commitment to bla bla bla. Both our boxes were unsigned, I guess there is no commitment at my location! lol I'm sure corporate would not be pleased.

     
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trp2hevn on 2011-10-01:
I saw that commercial just the other day. The pizza really did look good, but they all "look" good on TV. Glad to hear that you liked it. Maybe I'll have to give it a try. But free pizza tastes better too.
raven2010 on 2011-10-02:
That ad is run here all the time----I have also bee skeptical because Dominos is usually a cheap, bland brand.

Good to know they may be changing their image!
Anonymous on 2011-10-02:
It says you can get a free one today. But its carry out only.
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The Domino Effect
Posted by on
LOUISVILLE, KENTUCKY -- A friend of mine that is not a member of this site, told me about his recent experience ordering a pizza. I told him to write it down and email it to me and I would post it. Here is his experience.

Disappointment arrived for dinner tonight, on time 30 minutes after I ordered it. “Wagon wheel” in shape and size and about as edible and appetizing - sheathed in enough cardboard to make me consider recycling. The Domino’s Thick Crust Extra Large Pepperoni shows up at my doorstep presented proudly by a teen who braved the sub-zero wind chill to bring us dinner on an evening when none of us wanted to get up, get out, or go out to a restaurant only to wait too long for bad service - longing for that happy vibrating feeling you get in your pocket that makes you feel “special” because YOU’ve been summoned to dine and are going to the front of the line to be seated ahead of other diners ala Seinfeld.

I disregarded the confusion on the cost, chalked it up to teenage angst and tipped the kid 3.50, apropos considering he only had to motor a mile or so to my house. Like vultures sizing up road kill, my wife, son and I circled the “circle” in a square box on the kitchen island, staking our claims on hearty looking triangles of pizza prized with the most little pepperoni circles – the conflicting geometry only adds to our hunger lust. We slap the slices on the family pattern, the 9” paper plate and gobble into high gear.

The first thing I found missing from the party was not only “taste” but also “texture.” Allegedly “thick crust,” I’d barely consider this a bump in the road. And only more disappointing was overall flavor. I’m not a pizza aficionado, in fact we very rarely order in, but I think I know a thing or two about what’s supposed to taste good, I’ve been eating for better than 45 years. Abundant pepperonis, though tasteless - accompanied by bland tomato sauce and an afterthought of cheese provided us with little more than comfort from the cold outside. I heard Chef-Boyardee chuckle heartily from the pantry. My 6 year old son chowed through about half of this pizza, not such a trick considering the crust was not so great and the overall appeal was blah – the wife and I agreed that the only thing good about dinner tonight was that we didn’t have to go out in the cold and pay too much for bad service at a restaurant where we’d feel compelled to tip on top of paying too much for small portions in this down economy. At least we were served disappointment at home for a change.

With coupon and tip we three dined tonight for a bit less than 20 dollars, and I can’t knock the price of beer out of the home fridge. Future pizza purchases are not too likely to come from this establishment though, we’ll consider another chain or a local I suppose. I realize in life you often get what you pay for – I just didn’t think I was paying disappointment. ‘nuff said.
     
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DebtorBasher on 2009-01-17:
" I’ve been eating for better than 45 years."

Man-O-Man Sheriff, why are you hanging around with such OLD friends? You need to hang out with the younger crowd....you know, people like me!
Anonymous on 2009-01-17:
Yes, maybe I do need a younger crowd to hang with. How old are you DB? 21?
DebtorBasher on 2009-01-17:
Now Sheriff...you know I was 21...7 years ago!
Slimjim on 2009-01-17:
*sobbing* You're killing me! Tell you friend to stick to his day job because he can't write for dung. Not only would he not have wasted his time with this manuscript of his fine dining habits, but clearly the pie delivery biz needs him out in the field full time as evidence by this fiasco. I'm afraid this will not garner a helpful vote from me but in return, I will offer some advice. Tell him to be sure and grab the box from the driver on the bottom with two hands. I don't think your cred can survive you relaying that complaint note here.
DebtorBasher on 2009-01-17:
Slim...he didn't mention which friend sent him that. I'm sure with Sheriff's good looks and personality, he has more than one.
Nohandle on 2009-01-17:
Ah, DB but none who write as well as my Precious. Hey Pirate..$20.00 and you had the pleasure of dining in.
Anonymous on 2009-01-17:
Domino's is the crap I ordered when I was in college, purely because it was CHEAP, and (maybe)I was drunk. That stuff is nasty.
Slimjim on 2009-01-17:
I never gave a name DB. For all you know, I'm clueless on who it is. YOU seemed to identify with someone though. LMAO, Are you saying his good looks attracted this friend/pal? I can believe that.
Anonymous on 2009-01-17:
Agreed, Miss Marple, and I love this review. Funny as heck.
DebtorBasher on 2009-01-17:
Watch it Slim...I know you too well!
Slimjim on 2009-01-17:
Did you vote me best answer?
Slimjim on 2009-01-17:
I may have to change my tune and give this a nod. It's a 3rd party, 2nd hand rant that is one away from going green without an ounce of helpfulness that anyone can use. Since the credibility of the voting system is a goner already on this one, why not help my friend sheriff gather that possible 3rd star. I can't help but smile at the thought of sheriff getting credit for something a seething nut in the background believes he deserved.
Anonymous on 2009-01-17:
'Seething nut' LMAO !
jktshff1 on 2009-01-17:
This was fun reading.
Anonymous on 2009-01-17:
I've rewarded all of you for helpful advice! Twice!
old fart on 2009-01-17:
Sherriff... you forgot me...
Anonymous on 2009-01-17:
Very Helpful, old fart!
old fart on 2009-01-17:
Thank you...! LOL
Anonymous on 2009-01-17:
Cool ! I'm helpful because I ordered pizza while (we'll call it drunk) poor. LOLOL!
Anonymous on 2009-01-17:
lololol
old fart on 2009-01-17:
I met Tom monahan in the 60's, when he was a local businessmanin Ann Arbor
Anonymous on 2009-01-17:
Slim, what the heck I'll give Rick, Barcode, Pirat... oop's, I mean The Good Sheriff a vote too. Be thankful Sheriff's friend didn't visit a Mickey D's again or find something new out on the kitchen counter.
Ponie on 2009-01-17:
OF, it certainly ain't what it used to be when Tom ran it, is it? Sometimes I've lucked out and got a decent tasting pie, but never like when ol' Tom was in charge.
old fart on 2009-01-17:
When I met him he was a real heavyweight from eating his own product... If I remember rightly he had his stomach reduced, because he had heart trouble...too much of a good thing..
Slimjim on 2009-01-17:
LOL, I think I got a headache from re-reading this randomizing all over the place garbage. Gobbled into high gear?? Gimmie a "c" for crappy Alex! Tell your big spending friend`Ernest Hemingway to try McDonalds next time sheriff to feed his "hunger lust"-- and wear his best knickers.
Slimjim on 2009-01-17:
And due to the notifications section we have, I'd like to thank the MANY of you all out there that voted my advice helpful on this. I just thought of something that would make me smile even more than SHERIFF getting another star from this review.
Anonymous on 2009-01-17:
Great review. It's been quite awhile since I've enjoyed a review of this caliber on my3cents. Thanks sheriff for sharing your friend's experience! Very Helpful!!!
Anonymous on 2009-01-18:
Slim, Ernest Hemingway, LMAO and best answer! Mr. Hemingway couldn't write something this lame while in a full drunken stupor at SLOPPY JOE'S BAR in Key West. Yes our revered Sheriff is way past due for that next star. Keep them coming Sheriff, reviews of this caliber do make for a great laugh.
Nohandle on 2009-01-18:
Stew, you're full of it.
Anonymous on 2009-01-19:
Sheriff, I gave your friend a big fat "NH" for this abomination of overused adjectives and such! I thought that all of your friends had at least one Bertolli's meal in their freezer!
This review sure had the domino effect on me.
Tell your pal that just because he may look or "live" like Truman Capote, doesn't mean that he has his TALENT!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Pizza
Posted by on
Rating: 1/51
PHILADELPHIA, PENNSYLVANIA -- I ordered a pizza @ 6:30 Friday, the pizza man delivered the pizza @ 8:30 after I was told that it would be 40 minutes. Then the delivery guy said to come outside that, he could not find the house but was on the street. I stood outside in the cold no car, no delivery man either. I called back, my address was 5631 Harrington Lane he informed me,"Oh I thought you said 51st. Well, I paid him, brought the food in to 4 hungry little girls. The pizza was supposed to be cheese. It was cold, burnt brown & very dry. The bread sticks were cold & hard. I called the Dominos store and asked for the manager. After a long wait, all I received was a sorry. Do no intend to ever order again. Very disappointed.
     
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Not delivering to your house anymore
Posted by on
BIDDEFORD, MAINE -- Kudos to the franchise for making a great hand tossed pizza. I know doesn't sound like a complaint it's not the pizza...that said we ordered from them several times and we live about 3 miles from the Biddeford, Maine site which we confirmed with them. Then, this is after they delivered multiple times to my house...we cannot delivery to your house when asked why? The person said cause we don't...yet they delivery to my friends house on Brenda Circle in Saco which is about 5 miles away so why stop delivery to my house which is closer...well I guess you're going to lose my business. You know that's a bad business move on your part ...wish the franchise was able to straighten this policy. If you deliver up to 5 miles then do so..... Now if you want the specail to medium pizzas as advertised you must place the order on line. What? you guys make things difficult and losing business..wise up and give the customers the deals noteveryone has a computer..for pizza that's good you are not wise business people or good at customer service
     
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madconsumer on 2011-07-06:
if they are so close, couldn't you just drive and retrieve the pizza?
redmx3racer on 2011-07-06:
The best Pizza in Biddeford is Alex's, in my opinion. Only downside is you can only get 1 size (small).
leet60 on 2011-07-06:
I don't know the OP's area, however, many pizza restaurants will stop delivering in an area for various reasons. These can be anything from traffic congestion that must be navigated to reach the area to having experienced robberies of their delivery drivers.
Anna Molly on 2011-07-06:
Great points, Leet60. I've had this happen to me before (not a pizza delivery place). I was told they no longer deliver to my area, but, since my household proved to be a good past customer, they would grandfather us, and continue to deliver here. They did. Too bad they went out of business. I wouldn't expect a national chain to do the same, and, that's sad.
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Poor service, late deliver, wrong order, and the cold pizza was not even cut.
Posted by on
My wife ordered a simple pie and wings since we worked late tonight. But on the contrary of what their advertisement said, which they probably spent millions on. We placed a simple order that took forever to receive, and when we finally got it, sauces we ordered were missing and the pizza was cold and uncut. We called and David who was off the clock offered to drop them off since he lived a half block away. So I guess what I am getting at is that domino's still sucks and you can't pull the wool over everyone's eyes. Sorry for your inconvenience. It will not happen again. Thankyou for a crappy night!
     
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bargod on 2011-06-02:
George W. Bush ordered pizza delivery for the White House. The Pizza guy,
wanting to do an especially good job with the president’s pizza, asked if he
should cut it in six or twelve pieces. George responded, ”Six, please. I
could never eat twelve pieces.”

DebtorBasher on 2011-06-02:
LOL!!!
trmn8r on 2011-06-02:
Yeah, that's a good one, though I hate to see people make fun of GWB. Really I do.
ok4now on 2011-06-02:
Dominos just had their "Grand Opening" right up the street so we gave them a try. On Monday nights they have a special where you get two large pizzas with two toppings for $5.99 each. We ordered in the store and watched them make it. They are sooo cheap. Everything is pre-measured and they barely put any toppings on. They cook it for 6 minutes at 475 degrees and the dough was under cooked. Had to heat it up when we got home. This is NOT good pizza, stay away from these people.
Whiteduck on 2011-06-03:
I've had great luck with them since they started the new campaign. The food has been good and the service was exceptional. I complained online about the wings being cold and 10 minutes later they were knocking on my door with a new order for free. I never even talked to a human.

Sorry it doesn't seem to be an across-the-board improvement...
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Bad Customer Service
Posted by on
JOPLIN, MISSOURI -- Some co-workers and I wanted to celebrate July 4th with having pizza thought instead of ordering from Little Ceaser's pizza we thought about Domino's pizza. I ordered 8 LG pizza's 2 double pepp, 2 double sausage, 2 double can/bacon, 2 chzz and 2 mediums with pepp, sausage, can/bacon total order came too 81.84. Also was very specific with what I had ordered wanted to have a small bx of your peppers, parmesan chzz packets and lots of napkins.

When we arrived were greeted by server**3330 told her who I was, she got the first part of the order, when I asked where the small bx of your peppers, parmesan chzz packets and lots of napkins. She became very snappy and said that is only the first half of your order. Upon getting the rest of my order she continued her rude behavior by making comments about where I work, she said that's why we don't deliver to NCO. I do work there always show respect to everyone no matter the case, store manager was even in on it too laughing at us.

When I waited to contact the store manager yesterday he was rude, basically called me a liar that I had attacked his employee's first verbally. Believe me if I had done as he had said someone would have gone to jail.

So I went to Facebook made a complaint to Domino's there guess what they took the complaint off even blocking me from making a complaint with them. I have made a complaint with *Domino's Customer Case #: 788062. Now the response is quick from them. Now I want justice for how I've been treated and mocked by the employees. Stay away from 1505 West 10th Street, Joplin store manager cares more about protecting his employees than the brand of Domino's. Now this has turned into this, I've been in customer service for 30 yr's never have I seen such disrespect for a customer. Yet no one has said that the employees will be disciplined for disrespect I should ask for compensation from them, that is sinking below the belt. Customers are wrong sometimes in this situation I'am right on the money with all of this.

If anyone knows the corporate ** I would love to have it. This is not over yet.
     
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drugdoc121 on 2010-07-09:
She probably started getting snippy because you were already asking where the condiments were before she even had a moment to finish giving you your food order. No idea what NCO is- only acronym my mind could give was Non Commissioned Officers which made no sense. They were wrong to make fun of you though I find that even hard to envision, an entire store making fun of a customer who just spent almost $100? With no provocation as well? And what's with a box of peppers? What would anyone need an entire box of peppers? You seem pretty aggressive yourself from the tone and remarks in this review- sounds like this exchange went both ways.
andbran on 2010-07-09:
honestly I think you need to get over it. considering how large an order you had they couldn't give it to you all at once. I'm not saying you should not be insulted over how you were treated. my suggestion is just never go there again.
Ytropious on 2010-07-09:
The Domino's Facebook is not for direct complaints, that is why your comment was removed.
oldisgood on 2010-07-10:
I can just see the poster asking about where the condiments were in a not nice way and the employee stating that the order was only half delivered. I think the poster probably wasn't as polite as she thought making the employee cop an attitude. It never serves anyone well to get angry and then expect something to be done for you. It sounds like both sides were at fault to some degree.
ladyvalarie on 2010-07-11:
The situation is over talked to the store owner the issue was about mocking a customer where I work at. I'm the customer was not wrong in this situation nor did I demand compensation because it would have been the wrong thing to do. Apparently some of the Domino's employees have had trouble in the past with others where I work and never me until last wk.

So with that understanding I dropped it only asked to be treated with a little respect. When someone order's a pizza to go with condiments the restaurant should provide a to go bag or a small bx to put the condiments in they always did before. That way condiments stay together never get lost in a car or blown away by the wind when going to the car.
PepperElf on 2010-07-11:
so out of curiosity, you never did state... whether or not you had originally asked nicely or not.


and I find it hard to believe that a polite complaint would be removed
though if the complaint was written in such a way that it was offensive... well it's their Facebook account, they have every right to block anyone they want
ladyvalarie on 2010-07-11:
oh, yes I did was a lady in doing it.
nilesh khakhriya on 2013-06-19:
Bad Service
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Ordered Pizza Hour + Wait Arrives Cold Manager Says Oh Well!
Posted by on
Rating: 1/51
BIG SPRING, TEXAS -- Ordered pizza waited patiently for over an hour at which time I called, was told it was out for delivery. Called store asked for manager. Manager came on told her my complaint "over an hour to deliver and food cold and rubbery". Was told yep that's right I am short staffed. Asked if that is normal for that to become the customers problem and she said yep and hung up! Really? This is where customer service in America is going?
     
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Too Much Sauce
Posted by on
Rating: 3/51
BEAUX BRIDGE, LOUISIANA -- Your pizza has to much sauce on them.
I prefer less sauce.
     
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Time
Posted by on
Rating: 2/51
MIDLAND, TEXAS -- I waited over 2 hours to receive my pizza even though I was old the wait would be 50 minutes tops. After the first hour and a half I called about my pizza and was told my pizza was on the way, it took another 40 minutes or so to receive my pizza although the location is only a few blocks away. Horrible service.
     
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jeff on 2013-06-19:
I guess this is why they no longer have their 30 mins or its free guarantee anymore.
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