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Dominos

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27 Reviews & Complaints

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Bad Pizza
Posted by Sherry53.ST on 11/23/2013
PHILADELPHIA, PENNSYLVANIA -- I ordered a pizza @ 6:30 Friday, the pizza man delivered the pizza @ 8:30 after I was told that it would be 40 minutes. Then the delivery guy said to come outside that, he could not find the house but was on the street. I stood outside in the cold no car, no delivery man either. I called back, my address was 5631 Harrington Lane he informed me,"Oh I thought you said 51st. Well, I paid him, brought the food in to 4 hungry little girls. The pizza was supposed to be cheese. It was cold, burnt brown & very dry. The bread sticks were cold & hard. I called the Dominos store and asked for the manager. After a long wait, all I received was a sorry. Do no intend to ever order again. Very disappointed.

     
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Ordered Pizza Hour + Wait Arrives Cold Manager Says Oh Well!
Posted by Isis135 on 08/06/2013
BIG SPRING, TEXAS -- Ordered pizza waited patiently for over an hour at which time I called, was told it was out for delivery. Called store asked for manager. Manager came on told her my complaint "over an hour to deliver and food cold and rubbery". Was told yep that's right I am short staffed. Asked if that is normal for that to become the customers problem and she said yep and hung up! Really? This is where customer service in America is going?
     
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Too Much Sauce
Posted by Ayla.neal on 06/23/2013
Your pizza has to much sauce on them.
I prefer less sauce.
     
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Time
Posted by Ericatrillo on 06/16/2013
I waited over 2 hours to receive my pizza even though I was old the wait would be 50 minutes tops. After the first hour and a half I called about my pizza and was told my pizza was on the way, it took another 40 minutes or so to receive my pizza although the location is only a few blocks away. Horrible service.

     
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Posted by jeff on 2013-06-19:
I guess this is why they no longer have their 30 mins or its free guarantee anymore.
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Rude management
Posted by Nicholev10 on 03/06/2013
Ordered delivery last night, March 5th 2013, and when called to see if I could actually just remove one of my items, manager had stated I couldn't ad that they were closed now, and when I said I would no longer purchase then, management stated, and I quote.."okay, thanks for wasting my time", and he hung up. So rude, that's who you have running your store?
     
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Posted by Rochelll on 2013-03-06:
I don't know what to say.
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Terrible Smelling Pizza
Posted by Tyrn.tylr on 03/03/2013
I ordered a pizza, had it delivered..once I opened the box, it smelled all the way like a dog. It smelled just like who ever made the pizza, played with a dog or even had a dog in their place of business....it smelled so horrible, I couldn't even eat it...a waste of hard earned money...I may as well flushed it down the toilet.
     
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Posted by Jeff on 2013-03-03:
Ew, That sounds pretty gross. I would call dominos customer service call center and tell someone about this.
Posted by Alain on 2013-03-03:
Give Domino's corporate office (30 frank Lloyd Wright Dr., Ann Arbor, MI 48106) a call at [734] 930-3030 and let them know they have a problem at this franchise location.
Posted by Laurella on 2013-03-03:
I wonder if the pizza box had gotten wet at some point and then air dried. Wet cardboard has a nasty smell to it.
Posted by trmn8r on 2013-03-03:
Whatever you do, do NOT flush it down the toilet. Don't ask me why not.
Posted by Anonymous on 2013-03-03:
Are you sure it wasn't the box? We recently bought a Costco take & bake pizza and the box smelled like wet dog. It wasn't the pizza, it was the box.
Posted by Cwazychicken on 2013-03-03:
Wet card board does smell nasty! Especially if its got mildew......like wet clothes smell when not dried. Either way I'd complain to them.
Posted by madconsumer on 2013-03-04:
what toppings were on the pizza?
Posted by tyrn.tylr on 2013-03-04:
Only toppings were pepperoni and sausage
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Open Late, but Not Taking orders...
Posted by Tjoe on 10/20/2012
Why be open until 12am and answer the phone if you won't satisfy an 11:40pm pick up order???
     
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Posted by DebtorBasher on 2012-10-20:
Were you trying to place the order at 11:40 or picking it up at 11:40? If you were just placing the order, there would be no way they would have it ready and picked up in 20 minutes. I'm sure they have a deadline time for taking and picking up orders so they can close by 12am. Though if you wanted to pick it up at 11:40, they should have taken the order...they probaly don't want to be stuck with pizzas at the end of the shift that people don't pick up. Either way, they should have a time posted/given over the phone stating phone orders must be made by a specific time and pick up orders have to be picked up by a specific time.
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Not Getting What You Order on Line or Short on What You Order
Posted by Earl1910 on 10/06/2012
I ordered boneless wings, got bone in or get shorted on the boneless live in Glasgow, KY.

     
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Bad Service and Missing Food!
Posted by Mattinglybrittany on 09/23/2012
AUGUSTA, GEORGIA -- My order had food missing, instead of fixing the problem they said they credited the food to that I already paid for to my phone number, when I called just two days later they refused to give me the food, but the worst part besides waiting on hold for over 30 minutes was the store employees talking about dropping food, the customers as well as sex and doing drugs! I was so shocked by this experience that I will NEVER order from Dominos again!
     
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Posted by Alain on 2012-09-23:
Go to http://www.dominoes.com and click on 'customer service' at the bottom of the page. You can then send Dominoe's a report about the problems at this franchise location.
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Unsatisfied Customer
Posted by Agaters on 08/23/2012
BALTIMORE, MARYLAND -- I called Dominos to place an order and when my order arrives there is something always missing. It has come to the point that they won't deliver to me anymore. I have credit at that location and I can't use it. The managers told me over the phone that he will not be allow anyone to deliver to my home. I am so upset because I spend money eith them but you no longer want me as a customer. I have told my family not to order from Dominos because of my situation. I hope something can be done.
     
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Posted by Whiteduck on 2012-08-23:
I've nothing but great luck with Dominos since they started the reinvention process. One time the wings were just cold and I mentioned it on the "tracker" (where you order online), and 10 minutes later the driver showed up with a new hot order of wings. I was impressed.

They seem to be bending over backwards for our business in Indiana, so I'm wondering if the business philosophy in MD is different?
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