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Horrible food and atrocious, abusive service
Posted by Sharleen_and_Drew on 03/21/2006
QUINCY, MASSACHUSETTS -- Defensive and threatening when we called back because pizza was stale and badly burned. When we called to tell them we weren't eating it and couldn't believe they wouldn't have just thrown it out, the manager told us "if you don't want it dry, you should have ordered extra sauce" and then threatened to never deliver to our home if we called back. Called back? We called once. It says right on the box to say something if you're not satisfied. Well, I wasn't with a pizza that looked like it had been sitting out for days and delivered lukewarm and blackened. It stunk up my home for hours. I was about to throw some jeans on and complain in person about how rude they were on the phone. The only thing I said was, "It was burnt and dry so we're not actually eating it," and was about to hang up when he put me on hold and then had another defensive person bark at me. I handed the phone to my boyfriend, and he couldn't believe what a jerk the guy was to us for nothing more than saying that the pizza wasn't great and we weren't eating it.

I was so disgusted at the pizza and how we were treated that I made sure we took a photo to dissuade anyone from ordering anything this location. I have sent this to all my friends and posted it anywhere that allowed me. What's worse is I complained to their national 800 number and was contacted by Domino's Pizza Headquarters two days later, which I thought to be a bit slow... after the call and their assurance that this would be sorted out, the NEXT day, I came home to nasty note on my door from someone at Domino's (assumingly, because I have never spoken up about anything else that's pissed me off. The audacity was startling.) where I complained about and it read, "Nice house you have here, b*tch."

Can you believe it? That's an implied threat. Do yourself a favor and don't complain because the people in these jobs clearly have a vendetta against all of society... especially those who ask remind them to, oh, I don't know... do their f***ing job properly.

     
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Posted by Anonymous on 2006-03-21:
Take the money and not another pizza. Something's being left out here. If you feel that the note was a threat then call the police and their corporate headquarters. Unreal!
Posted by Chefbogey on 2006-06-05:
Same situation. However, when I called, they handled it professionally and sent me a coupon for a "freebie" which was much better!
Posted by Anonymous on 2006-09-27:
I have never had a problem, except I can't order online to my local store. They're very courteous to me.

I'm sorry they were rude to you, but I must admit it's a little hard to swallow that even the 800 number people would have been attacking you from the start.
Posted by eho on 2010-09-13:
Yes, I fear when I complaint to the manager or anyone at the store something like that will happened especially if I order with them the next time they may step, spit, and dirty my food. That why I do not want to call the store to complaint. I had complaint once about the spicy food that no one at home could not eat and I even have requested online and also called them to make sure it not spicy at all before they make it. Guess what they make it spicy with the hot sauce and when I call the store, they said it was the new robust sauce so I no longer ordered the sauce anymore and the problem was solved although I do not got the new replacable pizza but at least no more spice food.

O' yeah the pizza always burn like 2 inches from the crust with the hand tossed style even with extra sauces medium or large make no difference but large always look much better than the medium which look like mostly crusted pizza with fewer topping than regular medium pizza order elsewhere.

I always order extra sauce because it free. Some store give way too much sauces and some like regular size sauce and so more sauces does not make no difference if pizza over burn are not. I usually order the deep dish and the deep dish pizza are not over burn like the hand tossed one.

What happened to dominos pizza reward? All my points is all gone along with the pizza history and the websites no longer show redeeming pizza reward points as they upgraded there website. It sad too because I almost quality for a free large one topping pizza. Making me sad and upset that I no longer wanted to order from dominos pizza again. There was no notifaction of anything about the pizza reward program being ended otherwise I would have gotten my free chicken wings and bread sticks before my points expired.

Another things Many of Domino's Pizza stores does not open for the holiday like labor day so about all the holiday when I craving for pizzas I always had to order pizzas else. So, if you plan to have pizza for the holiday make sure you have another pizza delivery numbers.

I always email my complaints to corporate or call the 1-800# because it usually always a waste of time complainting to store manager. I know before I used to work in the well known fast food restaurant and I know much about how to deal with customers.
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Domino's Attitude Sucks!
Posted by Msuazo on 11/13/2010
SANTA FE, NEW MEXICO -- We called and ordered the family two pizzas to be delivered. When the order was read back to me on the phone it was correct: 1 vegetarian (we chose our toppings), 1 pepperoni/canadian bacon, $14 and some change. I questioned for two pizzas? His reply was yes. Okay we suspected that was for one pizza and that they would figure it out by the time they delivered them.

The delivery came, and there was only one pizza! The poor delivery guy's reply was "they only gave me one." It was the adult pizza and the children had none. I called Domino's and explained what had happened. The employee who answered said "I see your order here, two pizzas. Let me get a manager. I repeated the dilemma when the manager JUSTIN replied "I talked with the employee and he said you only ordered one. I explained that the order had been read back to me when it was placed. I told him I didn't want to argue, I just wanted the kids to get their pizza and that the other was getting cold while I waited 10 minutes for him to get to the phone. He said "I suggest you go eat your pizza then. We can deliver your other one but you have to pay for it." -NOT ONCE DID THEY APOLOGIZE FOR THEIR MISTAKE. An I'm sorry for the inconvenience, or offer any other solution that did not come with an attitude, we would have settled for a late pizza (and would have happily paid), When I told JUSTIN we would never go to his establishment again he said "That's fine."

After getting off the phone disappointed in his customer service we finally sat down to eat our pizza, but to our surprise it wasn't even the pizza we ordered! I called back to Domino's and asked for the name and number to someone other then Justin with whom I could file a complaint, the employee said Justin was the only person there to talk to, I asked for the owner's info or head of Domino's. Justen got back on the line and repeated that he was in charge, that they were a franchise didn't answer to anyone! I was surprised he was in charge (he sounded like he was all of twelve years old) and I asked, "you're the boss?" He said "pretty much, I'm the owners son and I don't have time to deal with you" and hung up on me! Good job Domino's! I guess any moron and his son can own a Domino's. By the way this domino's is in Santa Fe, NM on Zaferano Dr.
     
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Posted by leet60 on 2010-11-13:
Don't let them kid you. They may be a franchise but they do have to answer to headquarters, especially in relation to customer complaints.


Domino's Pizza, Inc
30 Frank Lloyd Wright Drive
Ann Arbor, MI 48105-9757
Phone: (734) 930-3030
Posted by trmn8r on 2010-11-13:
I'm sorry this happened to you. I would register a complaint, and move on as quickly as possible to another establishment. These dolts aren't worth any more of your time or money.
Posted by Venice09 on 2010-11-13:
"I'm the owners son and I don't have time to deal with you"

That explains it. I wonder if daddy knows how his son treats the customers. I wouldn't be the least bit surprised if the father is unaware of this son's attitude and behavior. I would try to get in touch with the owner and fill him in on what took place. The worst that can happen is that the dad is as big a jerk as the son. But then you'll definitely know to write them off.
Posted by Anonymous on 2010-11-13:
He was ignored as a child and now wants to rebel against his father by ruining his business. Surely that must be it. Or, he treats customers as he has seen his father always handle things. Either way, they carry the Dominos name (not Justin's) and I am sure corporate would be interested in hearing that they don't feel they need to answer to anyone. File a complaint.
Posted by Anonymous on 2010-11-14:
Or the little brat is a liar, and just trying to make himself look good. I would definitely file a complaint with headquarters. At least the issue will be addressed. That other pizza should have been free, but seems to me theres a bunch of hot-heads working there that think they own the joint.
Posted by Ytropious on 2010-11-14:
So the order was wrong all along and they just got mixed up? That sucks. As for complaining about the pizza they DID bring getting cold, well I agree with Justin, that's a little much. You should have just started eating it instead of complaining it was getting cold while you were complaining about the second pizza. If you had, you would have realized it was the wrong pizza in the first place.
Posted by Venice09 on 2010-11-14:
I agree that they should have checked the pizza before calling, but I understand why the OP made the call before eating. Hungry kids!!
Posted by moonshimmer18 on 2013-07-04:
Every franchise has to answer to corporate because franchise 'borrows' the corporate name.
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Will never visit again
Posted by Hampton ga on 01/08/2010
GA -- MY HUSBAND WAS ON HIS WAY HOME FROM WORK, ASKED HIM TO PICK UP PIZZA'S FOR THE FAMILY,(7)PEOPLE IN FAMILY //WELL HE WAS TOLD THAT THEY COULD NOT, WOULD NOT ACCECPT HIS $100.00 DOLLAER BILL ..IF THEY ONLY KNEW HE WOULD HAVE SPENT AT LEAST $60.00 ON PIZZA, SALAD, SODA ..I GUESS THEY DIDN, T NEED THE MONEY..OH MY DEAR I THOUGHT WE WERE IN A RECESSION....ANYWAY HE WENT TO PIZZA HUT....NO PROBLEM...WILL NEVER GO THERE AGAIN THANKS DOMINO, S ..HOPE YOUR IN BUSINESS NEXT YEAR/////
     
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Posted by Anonymous on 2010-01-08:
Most places like that don't accept anything larger than a $20 for reasons of they simply don't have the change for it. It usually states so somewhere on or around the register... even on the door, as you enter. Or on the side beside the door.

"ANYWAY HE WENT TO PIZZA HUT....NO PROBLEM"

Not all places have the same rules or policies.

"OH MY DEAR I THOUGHT WE WERE IN A RECESSION"

What does that have to do with them not taking a $100 dollar bill?
Posted by momsey on 2010-01-08:
Did they explain why they couldn't take a $100 bill? They probably didn't have change for it, as bearkat suggested.

How did they know he had a $100 bill to pay with without knowing what he was ordering? Did he march in waving his Benjamin in the air?

There's always debit or credit cards. It's annoying and frustrating when you can't pay the way you want, but there are usually alternatives and I don't see it as a reason to never go there again.
Posted by Anonymous on 2010-01-08:
Lots of food places don't take large bills. The Subway I go to doesn't take anything larger than a $20
Posted by Skye on 2010-01-08:
Like the others have said, most places will not take such a large bill. But just because they could not take his $100.00 bill, is really a silly reason never to go there again. Now you know this, you can have smaller bills for the future to pay for your pizza.

Don't sweat the small stuff. Think of how many people/families wish they had that money at this very moment.

Posted by Ben There on 2010-01-08:
It only takes a business once to get stung by a $100 counterfeit bill to put this policy in place. Counterfeits are rarely passed through banks or stores that are used to seeing lots of big bills. They hit places with employees not used to dealing with $100s regularly and that sell cheap stuff. Buy a $10 pizza and walk away with $90s in real money. Plus the change issue is a big deal for places that do a lot of business after the banks are closed.
Posted by Starlord on 2010-01-08:
First off, your caplock key is stuck. Secondly, there are reasons fast food joints don't take large bills. As a former peace officer I will give you two. 1. You are woeking and a guy comes and asks if you can take a hundred, he is holeding a hundred, so you say sure. Next thing, you are looking down the barrel of a firearm, and he is telling you to put all the money and your wallet in a bag. 2. a guy comes in and asks if you can handle a hundred. you say sure, and he orders about $40 worth of food. Next day, you get called into the bosses office and there are two police detectives there, wanting to know about the hundred dollar bill that is counterfeit. You may or may not be fired for taking that large a bill. Sure, it is inconvenient, but as I have said about security measures in stores, you have no one to blame but the criminals who make it hard on everyone.
Posted by Ytropious on 2010-01-08:
But you act like he flashed the hundred first. The natural order is place order then pay. Sounds like he DIDN'T order 60 dollars worth of food, so so much for your theory.
Posted by zeldaz on 2010-05-23:
Not all people use credit cards! Some actually use cash - even in this day and age. Sometimes I am stuck with a hundred dollar bill and have to use it somewhere. There are pens that stores use to check for counterfeit money. What does a recession have to do with a hundred dollar bill? Think hard... would you want to lose out on a large sale in this economy? Before the store said no, perhaps they should have heard the order and realized how large it was.
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Pizza Size Ripoff
Posted by Curious3210 on 01/08/2010
Havent ordered a pizza from Dominos in a while so I figured last night I would give them a try over Papa Johns. Ordered a large pizza with everything and then proceed to go pick it up. When I was handed the box I did a double-take as the box seemed to tiny to contain a large pizza. If it hadn't been for the fact the back of the box said large I would have disputed the pizza size. Regardless, I exit the store and hope in the car only for my 12 year old daughter to question the size of the pizza so at that point I knew I wasn't loosing my mind. We get the pizza home and open the box, mind you there was only 3 people eating a large pizza, only to find a little 8 slice pizza! Needless to say we ended up making something extra to fill our bellies. So we find they now have an extra large. Could this be the old large? Well I guess I will never find out because I refuse order from them again.

Sincerely
Lesson Learned

     
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Posted by goduke on 2010-01-08:
The bigger question is whether the new crust, better sauce, and new types of cheese actually make Domino's taste better.

Nutritionally speaking, 8 pieces is plenty of food for 2 adults and a kid.
Posted by Anonymous on 2010-01-08:
I ordered a couple last weekend. While not exactly gourmet, they are 1000% better than before.
Posted by jktshff1 on 2010-01-08:
Nutritionally speaking, a pair of dirty socks would probably be more nutritional than a take out pizza.
Posted by Anonymous on 2010-01-08:
Actually Jkt, the right pizza can be pretty healthy. For instance, a vegetarian pizza gives healthy amounts of at least 3 of the major food groups.
Posted by Skye on 2010-01-08:
Oh yea Ken, thats so true. I love a good veggie pizza. Pizza is a more healthy choice, depending on what you put on it, then a burger, fries and a shake.

I can understand the OP's complaint. Seems like these days, you pay more and get less on lots of items. I buy a certain brand of yogurt, and they went from 8oz containers, down to 6oz and still kept the same price.
Posted by snowmanvt on 2010-01-08:
Check out mouseprint.org for many examples of downsizing and hidden conditions and fees. It is a fun site.
Posted by jktshff1 on 2010-01-08:
I agree, but you ain't gonna find that in any ff take out I know.
Ya have to make it yourself. Do a quick look at the stuff that goes in their sauces.
I started looking at labels when I had my heart and leg problems and the Dr wanted to put me on a bunch of medicine. Changed my diet, read labels, only take and aspirin a day and celebrex for authur. No problems.
They are killing us with the stuff they put in our foods.
Posted by Anonymous on 2010-01-08:
You know, I feel for this OP. I remember when a LARGE pizza was actually a LARGE. It seems like all these pizza chains are getting ksimpier and skimpier on the sizes AND the toppings. I remember when a Medium was a medium, and a large was a large. Now these chains have small, medium, large, and extra large. So now the medium is a small, the large is a medium, and the extra large is a large. Its BS. I go to a local pizza shop down the road from me. When i ask for a large, I get a LARGE. and normally OVER loaded with toppings where as I can't actually count. YOu order from these chains, I can actually count the amount of topping they put on my pizza. I think they literally make the cooks count out how much topping goes on a pizza. Its sad.
Posted by Skye on 2010-01-08:
Chick Fil A, one of the best and healthiest fast food choices, and actually tastes pretty good.

Posted by Skye on 2010-01-08:
jkt, thats great news. Some change in eating habits, reading labels can really make a whole lot of difference on everyone's health. It's never to early or late to start eating better.
Posted by goduke on 2010-01-08:
Exactly, Tennboy. Avoid the chains, go local. I've got a place down the street that I use for pizza on those occasions I get it. It's some of the best pizza I've ever had, and their employees seem to really enjoy their job.
Posted by Anonymous on 2010-01-08:
The funniest thing about this post, if there is a Papa John's banner ad right above this complaint. TOO funny.
Posted by Starlord on 2010-01-08:
Like I always say, you are going to the wrong papa. If you have one near you, try Papa Murphy's. Two failing pizza outfits merged to form Papa Murphy's and they hit on success. They don't have to keep humonous pizza ovens running all day, so thaey can afford to buy the best toppings as Papa John's claims to do. They build your pizza right in front of you and wrap it in plastic with the baking instructions. You take it home and bake it in your own oven, and you have hot, delicious pizza. Outstanding!
Posted by Anonymous on 2010-01-08:
I agree Star, and in my experience you need two large pizzas with even two adults.
To the OP: May I suggest Country Buffet?
Posted by PepperElf on 2010-01-08:
If i'm not mistaken - at least on the domino's online site
they actually list the diameter of the pizza
Posted by jktshff1 on 2010-01-08:
now, if I could just stop drinking and smoking....but ya gotta die of something.
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An Employee's Point Of View
Posted by MonkeyHead on 03/20/2009
ARKANSAS -- First off let me explain that it is very late and that I will most likely make spelling errors. I apologize.

Now to get to what I have to say. I currently work at a Domino's Pizza. I have read a lot of complaints about Domino's Pizza from many sites. To be totally honest, most are completely understandable and reasonable. I am just here to offer an observation or three from the other side of the counter. I do not claim to represent Domino's. I speak for myself.

One of the most common complaints is about rude employees/managers. These complaints are pretty fair. The major problem is that you are speaking to a person who makes minimum wage, or close enough to it. The threat of being fired isn't really all that troubling when you make minimum wage. Having no benefits combined with low pay gives somebody with a bad attitude a LOT of freedom. They can pretty much do whatever they want with no real consequences. Sure they know they can be fired. So they just go get another job the next day. Even in a bad economy, there's always minimum wage jobs available. I see it all the time. You combine low pay with a bunch of kids, and they are kids with little to no bills, and throw in a splash of poor work ethics and you will get some terrible service. I am not attempting to excuse anyone's sorry customer service, I am simply trying to illuminate the why of it.

Another complaint is about the poor delivery times. I hear it all the time. To be honest, I have had my share of delivery's that were late. This one is a bit tricky. If the phones keep ringing, the pizzas get delayed because, and I kid you not on this one, Domino's number one priority is to answer the phones. That is no exaggeration. It is in the employee handbook and is in practice in stores. So if the phone keeps ringing, it takes longer and longer and longer just to start making the first pizza from the first order. Then there is traffic, car accidents, trains, funeral processions, power outages, roadwork, etc. to consider. I didn't mention weather because most people realize that if it's snowing or raining, the driver is going to take longer. With all this to consider, you might only be 5 minutes away, but it could still take 45 minutes to get to you. Sometimes the only thing the driver can do is apologize. I realize that is not really good enough when the entire purpose of the business is customer satisfaction, but again I am simply trying to illuminate the why of it.

Quality of the product rounds out the top 3 of complaints. Again, this is a totally reasonable complaint. I know that in my store, much of our equipment was new when Carter was president. Yes, Carter, I am truly not joking here, A stove that has been running at 500 degrees for 7 days a week, 12-13 hours a day, 363 days of the year (closed Thanksgiving and Christmas), simply stops cooking properly. The cooler in the back, the makeline up front (the "cold" area we make all the pizzas at), and the AC are all in similar condition. The customer deserves better then this, but again I am simply trying to illuminate the why of it.

I think that is enough for now. I wish all of you the best of luck in your pursuit of a quality product, at a fair price, from a courteous staff.

Domino's would do well to remember the words of Earl Nightingale ~ We will receive not what we idly wish for but what we justly earn. Our rewards will always be in exact proportion to our service.
     
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Posted by Anonymous on 2009-03-20:
Good post Monkeyhead!
Posted by jenjenn on 2009-03-20:
I worked for a pizza place that had equipment that old. It's even more tough when your a low volume store to get no $$ from corporate to fix things! (low budget!) Good post!
Posted by lobo65 on 2009-03-20:
The first job I ever had was delivering pizza many years ago, so I can identify with the OP's post. That job sucked.
Posted by bargod on 2009-03-20:
Good stuff, very helpful.
Posted by aumsville on 2009-04-18:
Thanks for your post, it is great! I agree with everything you say! However, there is no excuse for poor work ethic, this country has a serious problem with this issue! ;).
Posted by jktshff1 on 2009-04-18:
Great post..vh
This country has an issue with parents not teaching and training their young ones that they are going to loose, it ain't always gonna go their way, nobody owes them anything and you have to work for what you need or want. Morals and integrity that's what is lacking and the parent(s) are to blame.
Posted by jr on 2012-05-22:
You speak the very true. Im a Shift Manager at a Domino's pizza in California. Most of the blame should also go to the franchise owner. They think they know more than the people who built the business (corporate). And choose too cut corners to make an xtra buck. For example our franchise owner chargers $2.50 Delivery. But only gives the drivers $1.25, and thats with gas at $4.25 a gallon. He's profiting from the employees. Plus drivers that been their 20 years get paid minumum wage......Corporate needs to help us
Posted by fh on 2012-12-04:
I. Work for dominos also..gotta agree with jr..corporate is way different than franchise...where I work.the driver gets 1.75 from 3.00 from delivery charge..drivers use their own vehicle and gas. Now if we go out of town fro a delivery its 3.75 for the driver, but on a delivery from 10 to 13 miles away... and a lot of the deliveries in this area are out of town. I'm just saying that..like corporate make all this rules or handbooks that need to done by the book..they should also make a handbook or rules for the franchise owners about treating their employees like human beings..because in corporate..employees do get benefits and vacations and a lot more...in franchise, u don't get shit and if u complain, more than likely..u ll be fire the next day..because to these franchises we are expendable
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False Advertisement
Posted by Santiagow121 on 11/20/2013
HAMDEN, CONNECTICUT -- Ever since the 799 carryout deal has been playing in Connecticut there is no dominos that will actually honor that commercial stop showing the commercial because it's just a joke I've called every dominos in my area and outside of my area just to pick up a pizza there are other local restaurants that don't have that special deal but their pizza is also good I've always loved Domino's Pizza but because I can't participate in the special offer I haven't bought a pizza from them in over a year's participation variable for dominos or do you not enforce it I would love to buy a large topping pizza for 799 but I can't can someone rectify this or should I still shop for pizza at local restaurants I'm not the only one that goes through this either I live in a complex words hundreds of people we all live close to dominos but no one buys their food that's business out the door because the manager doesn't want to honor in the commercial thank you for your time
     
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Posted by FoDaddy19 on 2013-11-21:
Not all franchises participate, if all the Dominos franchises in your area are owned by the same person or group, then it wouldn't be surprising for all of them to have the policies regarding this sort of thing. I find it funny that you mention that you've always loved Dominos, but apparently you don't love them enough to pay the non-sale price.
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No Gloves When Handling Pizza Toppings
Posted by Lindasam6591 on 11/09/2013
There were no gloves on these peoples bare hands. Wiping there bare hands on their aprons then handling money then going right back to work on making pizzas. Hat flipping around food several times. Not covering their mouths when sneezing just letting it all fly all over the place. Not making sure the customers get the right orders.
     
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Posted by nikalseyn on 2013-11-09:
contact corporate. either online or by phone. they have a website.
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Burnt Disgusting Pizza Not Once but Twice
Posted by Mybestisyet2come on 11/08/2013
ATLANTIC CITY, NEW JERSEY -- My god-daughter wanted Dominos Pizza so I ordered a large pizza with sausage and bacon as toppings, 8 boneless PCS of chicken and a 2 liter sprite. The order came to $20.00 and came in about 40 min. completely BURNT!! I found the pizza to be uneatable.
I called to complain and was told by management that, that was how that style of pizza ( pan pizza in the black box) was normally fixed. I told him that that was not true because I have had this style before. He sound like I irritated him and said ok, ok, I will send you another one I said fine thank you.

SADLY I have to complain that, that when that pizza arrived to my home I in fact returned the original uneaten pizza and received what I thought would be a better made pizza. To my surprise it too was also completely BURNT! as well. I just gave up because I had to feed my 12 year old god-daughter who had waited at this point over an hour to eat.

I am very disappointed and will NEVER order pizza from Dominos again. I didn't feel this issue would be solved by way of management at the Atlantic City Store after speaking to him earlier. so I decided to contact the home office of Dominos.

     
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Did It Get the Special in the Flyer
Posted by Derrz31 on 11/05/2013
I went to get the special 1mediun pizza and 16 bites of bread for $9.99 and the manager told me that the code didn't work and took the flier from [me]. So rude and told me if you want it you have to pay regular price. It is not my fault that the code on the coupon didn't work,,.
     
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No Gloves Worn to Make Pizza
Posted by Rv11red on 11/02/2013
ESPANOLA, NEW MEXICO -- I went to get a pizza and watched the guys make the pizzas and scratch their faces and pick @ their noses and then answer the phone and handle money and then go back and finish making pizzas. No gloves were worn and no hands were washed. I asked about all of this and one told me that all germs die in the hot ovens. He said the health department approves of all of this and their district manager approves also. I left. I won't be back there anymore.
     
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