ARKANSAS -- First off let me explain that it is very late and that I will most likely make spelling errors. I apologize. Now to get to what I have to say. I currently work at a Domino's Pizza. I have read a lot of complaints about Domino's Pizza from many sites. To be totally honest, most are completely understandable and reasonable. I am just here to offer an observation or three from the other side of the counter. I do not claim to represent Domino's. I speak for myself.
One of the most common complaints is about rude employees/managers. These complaints are pretty fair. The major problem is that you are speaking to a person who makes minimum wage, or close enough to it. The threat of being fired isn't really all that troubling when you make minimum wage. Having no benefits combined with low pay gives somebody with a bad attitude a LOT of freedom.
They can pretty much do whatever they want with no real consequences. Sure they know they can be fired. So they just go get another job the next day. Even in a bad economy, there's always minimum wage jobs .available. I see it all the time. You combine low pay with a bunch of kids, and they are kids with little to no bills, and throw in a splash of poor work ethics and you will get some terrible service. I am not attempting to excuse anyone's sorry customer service, I am simply trying to illuminate the why of it.
Another complaint is about the poor delivery times. I hear it all the time. To be honest, I have had my share of deliveries that were late. This one is a bit tricky. If the phones keep ringing, the pizzas get delayed because, and I kid you not on this one, Domino's number one priority is to answer the phones. That is no exaggeration. It is in the employee handbook and is in practice in stores. So if the phone keeps ringing, it takes longer and longer and longer just to start making the first pizza from the first order.
Then there is traffic, car accidents, trains, funeral processions, power outages, roadwork, etc. to consider. I didn't mention weather because most people realize that if it's snowing or raining, the driver is going to take longer. With all this to consider, you might only be 5 minutes away, but it could still take 45 minutes to get to you. Sometimes the only thing the driver can do is apologize. I realize that is not really good enough when the entire purpose of the business is customer satisfaction, but again I am simply trying to illuminate the why of it.
Quality of the product rounds out the top 3 of complaints. Again, this is a totally reasonable complaint. I know that in my store, much of our equipment was new when Carter was president. Yes, Carter, I am truly not joking here. A stove that has been running at 500 degrees for 7 days a week, 12-13 hours a day, 363 days of the year (closed Thanksgiving and Christmas), simply stops cooking properly. The cooler in the back, the makeline up front (the "cold" area we make all the pizzas at), and the AC are all in similar condition. The customer deserves better than this, but again I am simply trying to illuminate the why of it.
I think that is enough for now. I wish all of you the best of luck in your pursuit of a quality product, at a fair price, from a courteous staff. Domino's would do well to remember the words of Earl Nightingale ~ “We will receive not what we idly wish for but what we justly earn. Our rewards will always be in exact proportion to our service.”
BROOKLYN PARK, MINNESOTA -- It's been a long time relationship but tonight me and Domino's are getting a divorce. The Brooklyn Park, MN (West) location has lost my business. We've been ordering from them for something like 15 years but after the way their young manager treated us tonight we've said goodbye to them.
After seeing a commercial for "two mediums for $12.99" I called to confirm what I had seen in passing. I ordered two regular, medium pizzas, one sausage (light cheese, of course) and the other pepperoni. So far, so good. What arrived were two disgusting looking "Crispy Melts". Yuck. I called them back and they promised to send two replacements.
Five minutes later their manager for the night decided that after 15 years of business with them they'd had enough of our money and that he'd rather we go elsewhere. Why? He called to tell me that I had indeed ordered "Crispy Melts" - words which would never come from my mouth even under morphine - and that he had no intention of replacing them without us paying for them.
I was shocked. I said "check the records, look at what we've ordered every time for the last several years and you'll see that what I ordered tonight is exactly the same thing". He said, "I took your order and you ordered 'Crispy Melts'". He offered his GM's phone number, which I didn't want because I just could not believe they'd be so short-sighted and such poor business people. If the GM is keeping this kid on staff it's because he thinks the same way.
In the end, he didn't care what happened and dug his young heels in stating that there was no way they'd be replacing our pizzas. And that is grounds for divorce, sadly. It was a good relationship. We'd have the occasional Domino's and they'd make them exactly the way I liked them. But they've gotten cocky in their near-monopoly of the area. We have very few options here and Domino's is feeling pretty secure, feeling like they don't need me.
I always cut someone slack for mistakes. Mistakes happen. When they happen all I ask is that they do the right thing and make up for it. That's why I called them back, to give them a shot at making it right. But when they promise to do that, then call me back and rescind that offer and then worse, tell me that it was my fault when I know for a fact it wasn't, that's wrong.
So it's goodbye to the Domino's on Brooklyn Blvd, Brooklyn Park, MN. I suggest that if you must order from them you are very, very clear about your order. Make sure it's repeated - out loud - and that you record your conversation. Short of that this restaurant can deliver whatever they want to your table, make you pay for it, and claim that's what you said you wanted. Imagine going to your local sit-down restaurant and being treated like that. You'd walk out. We are walking out on Domino's forever.
MADISONVILLE, KENTUCKY -- We ordered cheesy bread sticks to pick up on 11/2/2012. The bread sticks were burnt on one end and there was hardly any visible cheese anywhere. Dry, tough, and almost inedible would be an accurate description. We had picked them up so it was very frustrating to open the box to a mess.
SANTA FE, NEW MEXICO -- We called and ordered the family two pizzas to be delivered. When the order was read back to me on the phone it was correct: 1 vegetarian (we chose our toppings), 1 pepperoni/Canadian bacon, $14 and some change. I questioned for two pizzas? His reply was yes. Okay we suspected that was for one pizza and that they would figure it out by the time they delivered them.
The delivery came, and there was only one pizza! The poor delivery guy's reply was "they only gave me one." It was the adult pizza and the children had none. I called Domino's and explained what had happened. The employee who answered said "I see your order here, two pizzas. Let me get a manager." I repeated the dilemma when the manager ** replied "I talked with the employee and he said you only ordered one." I explained that the order had been read back to me when it was placed.
I told him I didn't want to argue. I just wanted the kids to get their pizza and that the other was getting cold while I waited 10 minutes for him to get to the phone. He said "I suggest you go eat your pizza then. We can deliver your other one but you have to pay for it." NOT ONCE DID THEY APOLOGIZE FOR THEIR MISTAKE. An "I'm sorry for the inconvenience," or offer any other solution that did not come with an attitude. We would have settled for a late pizza (and would have happily paid). When I told ** "we would never go to his establishment again," he said "That's fine."
After getting off the phone disappointed in his customer service we finally sat down to eat our pizza, but to our surprise it wasn't even the pizza we ordered! I called back to Domino's and asked for the name and number to someone other than ** with whom I could file a complaint, the employee said ** was the only person there to talk to. I asked for the owner's info or head of Domino's. ** got back on the line and repeated that he was in charge, that they were a franchise, didn't answer to anyone!
I was surprised he was in charge (he sounded like he was all of twelve years old) and I asked, "You're the boss?" He said "pretty much, I'm the owners son and I don't have time to deal with you" and hung up on me! Good job Domino's! I guess any moron and his son can own a Domino's. By the way this Domino's is in Santa Fe, NM on Zaferano Dr.
VANCOUVER, WASHINGTON -- I placed my order online. 2 medium 2-topping pizzas, 14 hot wings and stuffed cheesy bread with spinach and feta, wings with ranch and bread with garlic dipping sauce. When I was ready to pay, the app said there was an error and after 10 min I decided to call the store! I told the guy what happened with the app and he said he was sorry but they were not related to the web!
So I told him my order again, exactly like the first one and he told me my total! $34.63! That was at 5:57 pm. He said it was going to take 40-45 min. Fine! I said... I was hungry! At 6:41 pm they called me (by the way something was wrong with their phone because it was hard to understand) saying that I had two orders and I said I was having problems understanding but that I ONLY HAD ONE order.
After the call I asked, "How long?" He said, "20 more min!" What? After the 50 minutes I already wait? OK I told him "but if you take more than that I will call and cancel when I got my food." The guy gave me a first receipt and said this is to show we void the first order! And then he gave me a second receipt and asked me to sign!
I did. Got my 4 boxes and he apologized for everything! I open my food boxes and the stuffed cheesy bread WAS NOT spinach and feta and the pizza was NOT fresh! AND I got marinara sauce instead of garlic EVEN THOUGH the box says SPINACH AND FETA and GARLIC DIP! So I decided to check my bank account and yes, they CHARGED ME TWICE!!! I will wait until tomorrow. I hope they refund my money because if they don't I won't stop until they do!
1331 NW 61ST AVE, SUNRISE, FLORIDA -- Today I was an unsatisfied customer. I called Domino's Pizza in Sunrise FL 1331 NW 61st Ave. I had a certificate but when I called it in I called it a coupon. The certificate said buy one get one free. So I called to place my order and told the guy who worked there I want a large pepperoni, mushrooms, and sausage pizza, and the other one should be free. He asked for the promotion code. I explained that I did not have one. Then he said that he will not and can not place the order. I told him that he has to. So he said "okay ma'am hold on..."
I was on hold for 15 minutes and when they returned it was a lady. So I asked her for her name. She would not give it to me. So I drove to Domino's and showed her the certificate. She said this is not a coupon, this is a certificate, and shook her head. So I proceed to tell her how rude everyone was and that it's not professional, and she looked at me and shrugged her shoulders. I asked for the supv name, she said "right there, call him anytime, matter of fact he will be in tomorrow." Under her breath she was saying how stupid I was.
I was trying to be nice, I held everything in. So I asked her was my pizza about ready and how many of my pizza's did she put in the oven, she said "I don't know. I didn't know I had to put numbers on your pizza to." Then once the pizza came out she put it in a box, and slammed it on the counter, and told me to have a good day, along with stupid underneath her breath.
So I said "you too and I am not stupid." It really bothers me that people are allowed to work in places like this and we have to take it. I told her I was going to complain and she told me to go right ahead and do what I have to do. So I have been emailing a lot of people about this lady and gentleman and letting everybody know how unprofessional those 2 people are. None of my family members will be going there.
I emailed the CEO of Domino's pizza also. I will let everyone be aware of how rude these people are. When I get to work I will let my employees know 'no more Domino's for us!' Suppose I was not a God fearing Christian who happens to have a bad day with a weapon in the car. Everything would have gone down a whole different way. But I said a prayer to keep me sane and not to go off. Had I not been a Christian... God bless their souls.
Haven't ordered a pizza from Domino's in a while so I figured last night I would give them a try over Papa John's. Ordered a large pizza with everything and then proceed to go pick it up. When I was handed the box I did a double-take as the box seemed too tiny to contain a large pizza. If it hadn't been for the fact the back of the box said large I would have disputed the pizza size. Regardless, I exit the store and hop in the car only for my 12 year old daughter to question the size of the pizza so at that point I knew I wasn't losing my mind.
We get the pizza home and open the box. Mind you there were only 3 people eating a large pizza, only to find a little 8 slice pizza! Needless to say we ended up making something extra to fill our bellies. So we find they now have an extra large. Could this be the old large? Well I guess I will never find out because I refuse order from them again. Sincerely, lesson learned.
HAMDEN, CONNECTICUT -- Ever since the 7.99 carryout deal has been playing in Connecticut there is no Domino's that will actually honor that commercial. Stop showing the commercial because it's just a joke. I've called every Domino's in my area and outside of my area just to pick up a pizza. There are other local restaurants that don't have that special deal but their pizza is also good. I've always loved Domino's Pizza but because I can't participate in the special offer I haven't bought a pizza from them in over a year's participation variable for Domino's or do you not enforce it.
I would love to buy a large topping pizza for 7.99 but I can't. Can someone rectify this or should I still shop for pizza at local restaurants? I'm not the only one that goes through this. Either I live in a complex. Words hundreds of people we all live close to Domino's but no one buy their food. That's business out the door because the manager doesn't want to honor in the commercial. Thank you for your time.
ATLANTIC CITY, NEW JERSEY -- My goddaughter wanted Domino's Pizza so I ordered a large pizza with sausage and bacon as toppings, 8 boneless PCS of chicken and a 2 liter sprite. The order came to $20.00 and came in about 40 min. completely BURNT! I found the pizza to be uneatable. I called to complain and was told by management that was how that style of pizza (pan pizza in the black box) was normally fixed. I told him that that was not true because I have had this style before. He sounded like I irritated him and said “OK, OK, I will send you another one.” I said “fine, thank you.”
SADLY I have to complain that when that pizza arrived to my home I in fact returned the original uneaten pizza and received what I thought would be a better made pizza. To my surprise it too was also completely BURNT as well. I just gave up because I had to feed my 12 year old goddaughter who had waited at this point over an hour to eat. I am very disappointed and will NEVER order pizza from Domino's again. I didn't feel this issue would be solved by way of management at the Atlantic City Store after speaking to him earlier. So I decided to contact the home office of Domino's.
CHATTANOOGA, TENNESSEE -- I have been ordering Domino's for a good while now, but this time the delivery man name ** on Hixson Pike, had an attitude with me. I know I'm supposed to answer my phone before they leave the store to bring your order. OK, I answered my phone when he called the first time but then he called again and I didn't get it. So, he came to the door and said "next time I'm not going to bring your order." But it's the way he said it. Then he said "Papa John's delivers, call them the next time." So I called the store and complained. He should be fired.