ARKANSAS -- First off let me explain that it is very late and that I will most likely make spelling errors. I apologize. Now to get to what I have to say. I currently work at a Domino's Pizza. I have read a lot of complaints about Domino's Pizza from many sites. To be totally honest, most are completely understandable and reasonable. I am just here to offer an observation or three from the other side of the counter. I do not claim to represent Domino's. I speak for myself.
One of the most common complaints is about rude employees/managers. These complaints are pretty fair. The major problem is that you are speaking to a person who makes minimum wage, or close enough to it. The threat of being fired isn't really all that troubling when you make minimum wage. Having no benefits combined with low pay gives somebody with a bad attitude a LOT of freedom.
They can pretty much do whatever they want with no real consequences. Sure they know they can be fired. So they just go get another job the next day. Even in a bad economy, there's always minimum wage jobs .available. I see it all the time. You combine low pay with a bunch of kids, and they are kids with little to no bills, and throw in a splash of poor work ethics and you will get some terrible service. I am not attempting to excuse anyone's sorry customer service, I am simply trying to illuminate the why of it.
Another complaint is about the poor delivery times. I hear it all the time. To be honest, I have had my share of deliveries that were late. This one is a bit tricky. If the phones keep ringing, the pizzas get delayed because, and I kid you not on this one, Domino's number one priority is to answer the phones. That is no exaggeration. It is in the employee handbook and is in practice in stores. So if the phone keeps ringing, it takes longer and longer and longer just to start making the first pizza from the first order.
Then there is traffic, car accidents, trains, funeral processions, power outages, roadwork, etc. to consider. I didn't mention weather because most people realize that if it's snowing or raining, the driver is going to take longer. With all this to consider, you might only be 5 minutes away, but it could still take 45 minutes to get to you. Sometimes the only thing the driver can do is apologize. I realize that is not really good enough when the entire purpose of the business is customer satisfaction, but again I am simply trying to illuminate the why of it.
Quality of the product rounds out the top 3 of complaints. Again, this is a totally reasonable complaint. I know that in my store, much of our equipment was new when Carter was president. Yes, Carter, I am truly not joking here. A stove that has been running at 500 degrees for 7 days a week, 12-13 hours a day, 363 days of the year (closed Thanksgiving and Christmas), simply stops cooking properly. The cooler in the back, the makeline up front (the "cold" area we make all the pizzas at), and the AC are all in similar condition. The customer deserves better than this, but again I am simply trying to illuminate the why of it.
I think that is enough for now. I wish all of you the best of luck in your pursuit of a quality product, at a fair price, from a courteous staff. Domino's would do well to remember the words of Earl Nightingale ~ “We will receive not what we idly wish for but what we justly earn. Our rewards will always be in exact proportion to our service.”
BROOKLYN PARK, MINNESOTA -- It's been a long time relationship but tonight me and Domino's are getting a divorce. The Brooklyn Park, MN (West) location has lost my business. We've been ordering from them for something like 15 years but after the way their young manager treated us tonight we've said goodbye to them.
After seeing a commercial for "two mediums for $12.99" I called to confirm what I had seen in passing. I ordered two regular, medium pizzas, one sausage (light cheese, of course) and the other pepperoni. So far, so good. What arrived were two disgusting looking "Crispy Melts". Yuck. I called them back and they promised to send two replacements.
Five minutes later their manager for the night decided that after 15 years of business with them they'd had enough of our money and that he'd rather we go elsewhere. Why? He called to tell me that I had indeed ordered "Crispy Melts" - words which would never come from my mouth even under morphine - and that he had no intention of replacing them without us paying for them.
I was shocked. I said "check the records, look at what we've ordered every time for the last several years and you'll see that what I ordered tonight is exactly the same thing". He said, "I took your order and you ordered 'Crispy Melts'". He offered his GM's phone number, which I didn't want because I just could not believe they'd be so short-sighted and such poor business people. If the GM is keeping this kid on staff it's because he thinks the same way.
In the end, he didn't care what happened and dug his young heels in stating that there was no way they'd be replacing our pizzas. And that is grounds for divorce, sadly. It was a good relationship. We'd have the occasional Domino's and they'd make them exactly the way I liked them. But they've gotten cocky in their near-monopoly of the area. We have very few options here and Domino's is feeling pretty secure, feeling like they don't need me.
I always cut someone slack for mistakes. Mistakes happen. When they happen all I ask is that they do the right thing and make up for it. That's why I called them back, to give them a shot at making it right. But when they promise to do that, then call me back and rescind that offer and then worse, tell me that it was my fault when I know for a fact it wasn't, that's wrong.
So it's goodbye to the Domino's on Brooklyn Blvd, Brooklyn Park, MN. I suggest that if you must order from them you are very, very clear about your order. Make sure it's repeated - out loud - and that you record your conversation. Short of that this restaurant can deliver whatever they want to your table, make you pay for it, and claim that's what you said you wanted. Imagine going to your local sit-down restaurant and being treated like that. You'd walk out. We are walking out on Domino's forever.
Domino's Pizza is everywhere (just about) and ordering from Domino's is as easy as 1, 2, 3. I am sure that is the whole idea but after another disappointing meal I finally had to say it. Domino's Pizza is more like a formula than real food. The cheese is kind of grainy. The pepperoni must be processed in a large plant and shipped to thousands of locations tasting as flat and uninviting as anything. The sausage is a joke of some kind, little pieces that tell the consumer, "Here is nothing special." The ham is a joke in that it lacks any real taste. A very successful formula since business is and has been booming for as long as I can remember.
When a person is hungry, initially, will eat and devour just about anything that doesn't have a "do not eat me sign" on it. Yes, they do allow you to complain and they will gladly replace your order with a new one but you will still get the same product and a fairly good chance of developing some fastidious "acid indigestion" 9 out of 10 times. How far does a person have to go to get a decent, tasty pizza? Chicago, New York, upscale establishments? After all Pizza is not all that hard to make and what makes a decent pizza is: 1. The Sauce(s), 2. The ingredients.
But when it is a formula that is designed for mass consumption chances are you will get a below average product, kind of like Taco Bell, Burger King and most fast food places. Once in a while you will stop at a decent fast food place (In and Out comes to mind) and you will get a consistent good product, but it is so hard to admit it! Yes, I know, why go out to a fast food place if you are going to complain of this and that and you know something? Why go, indeed! I have closed the chapter in many below par fast food places and Domino's is no longer an option.
Sure, they still make millions more than me but you know what? I can make a pizza in their kitchen that would make the other ones cry (but I would bring my own ingredients!) all this speed of service is costing the palate. Does anyone know the best pizza chain? Please share the information for I do love a great pizza but maybe, just maybe, I live in the wrong place for me to experience a high quality pizza. Boo Whoo, now I just got very hungry so thank you for reading. A healthy and tasty snack is calling my name!
Update: A friendly sort has recriminated me for posting this review, saying than in his opinion is an "invalid complaint" and basically saying how I dare to criticize the products of a Billion Dollar Company and adding that while I praise "In & Out Burgers" he basically despises this chain. The moral? Do not voice your opinion on the large national chains that make large revenues at the end of each year. I do agree on one point: Where preferences are concerned there are no rules, but I still believe that some palates are more demanding than others, some consumers are always hoping for a better product and that was my basis for my review.
I do not say that it's wrong to enjoy Domino's Pizza as I am sure there are countless "die hard" fans of this chain. I also appreciate very much the simplicity of another review that said: "If you don't like it, don't order." That my fellow Americans, in a nutshell, is the soundest of advices and I for one intend to follow it to the letter.
MADISONVILLE, KENTUCKY -- We ordered cheesy bread sticks to pick up on 11/2/2012. The bread sticks were burnt on one end and there was hardly any visible cheese anywhere. Dry, tough, and almost inedible would be an accurate description. We had picked them up so it was very frustrating to open the box to a mess.
SANTA FE, NEW MEXICO -- We called and ordered the family two pizzas to be delivered. When the order was read back to me on the phone it was correct: 1 vegetarian (we chose our toppings), 1 pepperoni/Canadian bacon, $14 and some change. I questioned for two pizzas? His reply was yes. Okay we suspected that was for one pizza and that they would figure it out by the time they delivered them.
The delivery came, and there was only one pizza! The poor delivery guy's reply was "they only gave me one." It was the adult pizza and the children had none. I called Domino's and explained what had happened. The employee who answered said "I see your order here, two pizzas. Let me get a manager." I repeated the dilemma when the manager ** replied "I talked with the employee and he said you only ordered one." I explained that the order had been read back to me when it was placed.
I told him I didn't want to argue. I just wanted the kids to get their pizza and that the other was getting cold while I waited 10 minutes for him to get to the phone. He said "I suggest you go eat your pizza then. We can deliver your other one but you have to pay for it." NOT ONCE DID THEY APOLOGIZE FOR THEIR MISTAKE. An "I'm sorry for the inconvenience," or offer any other solution that did not come with an attitude. We would have settled for a late pizza (and would have happily paid). When I told ** "we would never go to his establishment again," he said "That's fine."
After getting off the phone disappointed in his customer service we finally sat down to eat our pizza, but to our surprise it wasn't even the pizza we ordered! I called back to Domino's and asked for the name and number to someone other than ** with whom I could file a complaint, the employee said ** was the only person there to talk to. I asked for the owner's info or head of Domino's. ** got back on the line and repeated that he was in charge, that they were a franchise, didn't answer to anyone!
I was surprised he was in charge (he sounded like he was all of twelve years old) and I asked, "You're the boss?" He said "pretty much, I'm the owners son and I don't have time to deal with you" and hung up on me! Good job Domino's! I guess any moron and his son can own a Domino's. By the way this Domino's is in Santa Fe, NM on Zaferano Dr.
VANCOUVER, WASHINGTON -- I placed my order online. 2 medium 2-topping pizzas, 14 hot wings and stuffed cheesy bread with spinach and feta, wings with ranch and bread with garlic dipping sauce. When I was ready to pay, the app said there was an error and after 10 min I decided to call the store! I told the guy what happened with the app and he said he was sorry but they were not related to the web!
So I told him my order again, exactly like the first one and he told me my total! $34.63! That was at 5:57 pm. He said it was going to take 40-45 min. Fine! I said... I was hungry! At 6:41 pm they called me (by the way something was wrong with their phone because it was hard to understand) saying that I had two orders and I said I was having problems understanding but that I ONLY HAD ONE order.
After the call I asked, "How long?" He said, "20 more min!" What? After the 50 minutes I already wait? OK I told him "but if you take more than that I will call and cancel when I got my food." The guy gave me a first receipt and said this is to show we void the first order! And then he gave me a second receipt and asked me to sign!
I did. Got my 4 boxes and he apologized for everything! I open my food boxes and the stuffed cheesy bread WAS NOT spinach and feta and the pizza was NOT fresh! AND I got marinara sauce instead of garlic EVEN THOUGH the box says SPINACH AND FETA and GARLIC DIP! So I decided to check my bank account and yes, they CHARGED ME TWICE!!! I will wait until tomorrow. I hope they refund my money because if they don't I won't stop until they do!
1331 NW 61ST AVE, SUNRISE, FLORIDA -- Today I was an unsatisfied customer. I called Domino's Pizza in Sunrise FL 1331 NW 61st Ave. I had a certificate but when I called it in I called it a coupon. The certificate said buy one get one free. So I called to place my order and told the guy who worked there I want a large pepperoni, mushrooms, and sausage pizza, and the other one should be free. He asked for the promotion code. I explained that I did not have one. Then he said that he will not and can not place the order. I told him that he has to. So he said "okay ma'am hold on..."
I was on hold for 15 minutes and when they returned it was a lady. So I asked her for her name. She would not give it to me. So I drove to Domino's and showed her the certificate. She said this is not a coupon, this is a certificate, and shook her head. So I proceed to tell her how rude everyone was and that it's not professional, and she looked at me and shrugged her shoulders. I asked for the supv name, she said "right there, call him anytime, matter of fact he will be in tomorrow." Under her breath she was saying how stupid I was.
I was trying to be nice, I held everything in. So I asked her was my pizza about ready and how many of my pizza's did she put in the oven, she said "I don't know. I didn't know I had to put numbers on your pizza to." Then once the pizza came out she put it in a box, and slammed it on the counter, and told me to have a good day, along with stupid underneath her breath.
So I said "you too and I am not stupid." It really bothers me that people are allowed to work in places like this and we have to take it. I told her I was going to complain and she told me to go right ahead and do what I have to do. So I have been emailing a lot of people about this lady and gentleman and letting everybody know how unprofessional those 2 people are. None of my family members will be going there.
I emailed the CEO of Domino's pizza also. I will let everyone be aware of how rude these people are. When I get to work I will let my employees know 'no more Domino's for us!' Suppose I was not a God fearing Christian who happens to have a bad day with a weapon in the car. Everything would have gone down a whole different way. But I said a prayer to keep me sane and not to go off. Had I not been a Christian... God bless their souls.
BRANDON, MISSISSIPPI -- I ordered a pizza to be delivered at 4:45 today. I was told it would be an hour. The pizza was delivered on time. But it was cold. And guess what? The driver left the store without my Coke. I paid nearly 40 bucks for a meal and didn't get my drink. I called the store. He told me that when the driver got back, he would send her back out with my drink. I waited patiently and thirsty for 30 minutes. No drink. Choking on my pizza. I called back. I asked for the manager. She is out of town...
I ask for the assistant manager. I get Issac. He tells me that the driver should be at my house soon with my drink. I asked has the driver come back to the store already to get the drink. He says no. So, I ask how could she be here soon if she has not even come back to the store to get the drink. I asked would I have to wait another hour. He says that I “shouldn't” have to wait that long. I asked what would I get for my trouble? I should not have had to ask this question. A good manager would have suggested options for my trouble.
He offered a credit for a large pizza. Now tell me why would I want a credit from a store that delivers cold pizza and does not provide the customer with their full order? And how did this kid that doesn't know how to provide customer service get a job as a manager? I informed Issac that if my drink is not here within 20 minutes, that I would call my bank and cancel the transaction. He nastily replied “that's your prerogative to do what you want to do”.
He's right about that. It is my prerogative. I plan on never going to Domino's Pizza again. I also plan to send out notification to all 500 employees at my company that we are not to use Domino's Pizza again to cater any events. I will also use this event as an example of how NOT to provide customer service when I speak at my annual customer service expo. Deeply disgusted and disappointed.
Haven't ordered a pizza from Domino's in a while so I figured last night I would give them a try over Papa John's. Ordered a large pizza with everything and then proceed to go pick it up. When I was handed the box I did a double-take as the box seemed too tiny to contain a large pizza. If it hadn't been for the fact the back of the box said large I would have disputed the pizza size. Regardless, I exit the store and hop in the car only for my 12 year old daughter to question the size of the pizza so at that point I knew I wasn't losing my mind.
We get the pizza home and open the box. Mind you there were only 3 people eating a large pizza, only to find a little 8 slice pizza! Needless to say we ended up making something extra to fill our bellies. So we find they now have an extra large. Could this be the old large? Well I guess I will never find out because I refuse order from them again. Sincerely, lesson learned.
HAMDEN, CONNECTICUT -- Ever since the 7.99 carryout deal has been playing in Connecticut there is no Domino's that will actually honor that commercial. Stop showing the commercial because it's just a joke. I've called every Domino's in my area and outside of my area just to pick up a pizza. There are other local restaurants that don't have that special deal but their pizza is also good. I've always loved Domino's Pizza but because I can't participate in the special offer I haven't bought a pizza from them in over a year's participation variable for Domino's or do you not enforce it.
I would love to buy a large topping pizza for 7.99 but I can't. Can someone rectify this or should I still shop for pizza at local restaurants? I'm not the only one that goes through this. Either I live in a complex. Words hundreds of people we all live close to Domino's but no one buy their food. That's business out the door because the manager doesn't want to honor in the commercial. Thank you for your time.