ATLANTIC CITY, NEW JERSEY -- My goddaughter wanted Domino's Pizza so I ordered a large pizza with sausage and bacon as toppings, 8 boneless PCS of chicken and a 2 liter sprite. The order came to $20.00 and came in about 40 min. completely BURNT! I found the pizza to be uneatable. I called to complain and was told by management that was how that style of pizza (pan pizza in the black box) was normally fixed. I told him that that was not true because I have had this style before. He sounded like I irritated him and said “OK, OK, I will send you another one.” I said “fine, thank you.”
SADLY I have to complain that when that pizza arrived to my home I in fact returned the original uneaten pizza and received what I thought would be a better made pizza. To my surprise it too was also completely BURNT as well. I just gave up because I had to feed my 12 year old goddaughter who had waited at this point over an hour to eat. I am very disappointed and will NEVER order pizza from Domino's again. I didn't feel this issue would be solved by way of management at the Atlantic City Store after speaking to him earlier. So I decided to contact the home office of Domino's.
CHATTANOOGA, TENNESSEE -- I have been ordering Domino's for a good while now, but this time the delivery man name ** on Hixson Pike, had an attitude with me. I know I'm supposed to answer my phone before they leave the store to bring your order. OK, I answered my phone when he called the first time but then he called again and I didn't get it. So, he came to the door and said "next time I'm not going to bring your order." But it's the way he said it. Then he said "Papa John's delivers, call them the next time." So I called the store and complained. He should be fired.
HALLANDALE, FLORIDA -- I order 3 med pizzas. The manager took the order and told me 45 mins. An hour went by and I called the manager. He told me the driver got lost and he came back to store. He was on his way. Another 30 minutes and no show. We only live 5 minutes away.
I called back and the manager said my pizza was at the store. The driver couldn't find my house. I asked why he didn't call. The manager said the driver didn't have any signal. I asked what about the GPS? He left it home. So I asked the manager, "What are you going to do?" The manager said, "I'll make you another pizza." I said I didn't get a discount for waiting so long? He said no, I had to pay the same price. I asked the manager for his name. He refused. I said to him you just lost a valued customer.
CLUTE, TEXAS -- I have a coupon for Domino's, buy one get one free with Official Fund Raising Card of Domino's. They told me today that they wouldn't honor it although it is supposed to be good until Dec. 31, 2013. They told me I had to buy a larger pizza and get a smaller one and I had to buy a large Pizza. That is not what my coupon states and they have honored it in the past. If you do not want to honor your coupons then do not give them. I am so angry over this. I know you don't really care but I don't want any coupons from you anymore and will probably not do business with you if you don't honor my coupon today. It doesn't have a number on it. I am tired of people lying to me.
LOUISVILLE, KENTUCKY -- Domino's Pizza franchise here in Lou, KY took my daughter and her friends order. They were told their free school coupons would be honored at pickup. When I drove them there to get their order employee argued with the one that took their phone-in order, wouldn't honor their school coupon, and charged them for it.
I went in alone the 2nd time and told them that I didn't feel it was right because they called to make sure it would be honored at their location. They stared at me and one employee admitted she did take the call and apparently made a mistake never really apologizing. I felt they should not have been charged because of her mistake. I would have not made the trip if we were told this ahead of time. It was the employee's mistake.
BLUE ISLAND, ILLINOIS -- I ordered my pizza at 5:04 and as soon as I hung up I felt that this was going to be a mistake, mainly because I paid with credit card. They told me 35 mins. I asked for specials and ordered a large with multiple toppings and an order of lava cakes for dessert. An hour and 10 minutes later the delivery guy shows up with two orders of lava cakes... no pizza. But guess what? He managed to get my card number right. The manager ** was a complete ** and come to find out (from delivery guy) that the kid that sounded high was her son.
They placed me on hold for five minutes before I hung up and called back. I can hear this poor excuse of a manager in the background talking smack. She told them to place me on hold and she can't believe I was freaking for one pizza... no genius. I was tripping because your poor excuse of customer service people have my card info, and to be honest that's exactly why you just make pizza. Take a customer service class once in a while. You tell two screaming hungry kids they aren't getting pizza tonight when you already told them they were.
FT. WASHINGTON, MARYLAND -- On 1/18/13 I called to order a pizza. When the pizza did not arrive I called to check on it after an hour and was told the order was not placed. To make a long story short, the employees were rude and very unprofessional. They were so rude on the phone, I had to get in my car and go to the store because they refused to give their names on the phone. When I got there they were ruder in person than on the phone.
They cursed me out, told me to suck something and called me a **. I was shocked and appalled. Apparently these guys were not afraid of losing their jobs. They were just ugly. I had to call the police because one of them stated that if he lost his job, he knew where I lived. I've had bad service before, but they took bad service to another level. They could not make a pizza for my puppy.
MONROE, LOUISIANA -- I had a coupon for 2 large up to 3 toppings for $10.00. When I called in to order they tried to charge me $10.00 each, and when I asked to speak to a manager, she said there was a misprint on the coupon and that they could offer me a free bread side which I already had a coupon for also, but I was still going to pay the $20 for both pizzas. Now, I work at a gas station and we have to honor coupons by what they say as long as they are still valid, not by what they should say. What makes Domino's different?
BOSTON, MASSACHUSETTS -- I have had two bad experiences with Domino's on Adams street in Dorchester. First visit, I ordered a box of pizza and wings. After waiting a half hour, I realized my food should be done. So I asked if my food was ready and found out it had been done and sitting there on the rack where finished orders were. Meanwhile the staff just wandered aimlessly around as if there wasn't plenty to do. The delivery orders seem to be their first priority.
My second visit, I didn't have the luxury to place an order. I stood at the counter for 5 minutes while watching a female eat an Apple while handling the food orders in back which I thought was not sanitary at all! Another woman approached the register taking change out and did not acknowledge my presence. The staff were engaged in conversion with the delivery drivers.
There seemed to be one guy handling the food that was actually working. He addressed me from the oven area and said someone will be with me. After waiting an additional five minutes without service I just decided to leave. This was very unfortunate. A waste of my time and loss of business for Domino's. That staff was very unprofessional and do not know what service means.
PARKER, ARIZONA -- I went to Domino's Pizza to pick up my order and when I paid the guy had no change. So, he asked the girl who was making the pizzas for change. She grabbed the money out of her pocket and put it on the table where the pizzas were being made. Then after she gave him the change, she started to hand toss pizza again. I asked the manager if they had food handling card because that was dirty. He replied the oven is set at 500 degrees and they don't have to wash hands after touching money. I told him that was nasty and I hope they wash their hands after using the bathroom. I returned pizza. I hope you do too because that's nasty.