SANTA FE, NEW MEXICO -- We called and ordered the family two pizzas to be delivered. When the order was read back to me on the phone it was correct: 1 vegetarian (we chose our toppings), 1 pepperoni/Canadian bacon, $14 and some change. I questioned for two pizzas? His reply was yes. Okay we suspected that was for one pizza and that they would figure it out by the time they delivered them.
The delivery came, and there was only one pizza! The poor delivery guy's reply was "they only gave me one." It was the adult pizza and the children had none. I called Domino's and explained what had happened. The employee who answered said "I see your order here, two pizzas. Let me get a manager." I repeated the dilemma when the manager ** replied "I talked with the employee and he said you only ordered one." I explained that the order had been read back to me when it was placed.
I told him I didn't want to argue. I just wanted the kids to get their pizza and that the other was getting cold while I waited 10 minutes for him to get to the phone. He said "I suggest you go eat your pizza then. We can deliver your other one but you have to pay for it." NOT ONCE DID THEY APOLOGIZE FOR THEIR MISTAKE. An "I'm sorry for the inconvenience," or offer any other solution that did not come with an attitude. We would have settled for a late pizza (and would have happily paid). When I told ** "we would never go to his establishment again," he said "That's fine."
After getting off the phone disappointed in his customer service we finally sat down to eat our pizza, but to our surprise it wasn't even the pizza we ordered! I called back to Domino's and asked for the name and number to someone other than ** with whom I could file a complaint, the employee said ** was the only person there to talk to. I asked for the owner's info or head of Domino's. ** got back on the line and repeated that he was in charge, that they were a franchise, didn't answer to anyone!
I was surprised he was in charge (he sounded like he was all of twelve years old) and I asked, "You're the boss?" He said "pretty much, I'm the owners son and I don't have time to deal with you" and hung up on me! Good job Domino's! I guess any moron and his son can own a Domino's. By the way this Domino's is in Santa Fe, NM on Zaferano Dr.
1331 NW 61ST AVE, SUNRISE, FLORIDA -- Today I was an unsatisfied customer. I called Domino's Pizza in Sunrise FL 1331 NW 61st Ave. I had a certificate but when I called it in I called it a coupon. The certificate said buy one get one free. So I called to place my order and told the guy who worked there I want a large pepperoni, mushrooms, and sausage pizza, and the other one should be free. He asked for the promotion code. I explained that I did not have one. Then he said that he will not and can not place the order. I told him that he has to. So he said "okay ma'am hold on..."
I was on hold for 15 minutes and when they returned it was a lady. So I asked her for her name. She would not give it to me. So I drove to Domino's and showed her the certificate. She said this is not a coupon, this is a certificate, and shook her head. So I proceed to tell her how rude everyone was and that it's not professional, and she looked at me and shrugged her shoulders. I asked for the supv name, she said "right there, call him anytime, matter of fact he will be in tomorrow." Under her breath she was saying how stupid I was.
I was trying to be nice, I held everything in. So I asked her was my pizza about ready and how many of my pizza's did she put in the oven, she said "I don't know. I didn't know I had to put numbers on your pizza to." Then once the pizza came out she put it in a box, and slammed it on the counter, and told me to have a good day, along with stupid underneath her breath.
So I said "you too and I am not stupid." It really bothers me that people are allowed to work in places like this and we have to take it. I told her I was going to complain and she told me to go right ahead and do what I have to do. So I have been emailing a lot of people about this lady and gentleman and letting everybody know how unprofessional those 2 people are. None of my family members will be going there.
I emailed the CEO of Domino's pizza also. I will let everyone be aware of how rude these people are. When I get to work I will let my employees know 'no more Domino's for us!' Suppose I was not a God fearing Christian who happens to have a bad day with a weapon in the car. Everything would have gone down a whole different way. But I said a prayer to keep me sane and not to go off. Had I not been a Christian... God bless their souls.
BRANDON, MISSISSIPPI -- I ordered a pizza to be delivered at 4:45 today. I was told it would be an hour. The pizza was delivered on time. But it was cold. And guess what? The driver left the store without my Coke. I paid nearly 40 bucks for a meal and didn't get my drink. I called the store. He told me that when the driver got back, he would send her back out with my drink. I waited patiently and thirsty for 30 minutes. No drink. Choking on my pizza. I called back. I asked for the manager. She is out of town...
I ask for the assistant manager. I get Issac. He tells me that the driver should be at my house soon with my drink. I asked has the driver come back to the store already to get the drink. He says no. So, I ask how could she be here soon if she has not even come back to the store to get the drink. I asked would I have to wait another hour. He says that I “shouldn't” have to wait that long. I asked what would I get for my trouble? I should not have had to ask this question. A good manager would have suggested options for my trouble.
He offered a credit for a large pizza. Now tell me why would I want a credit from a store that delivers cold pizza and does not provide the customer with their full order? And how did this kid that doesn't know how to provide customer service get a job as a manager? I informed Issac that if my drink is not here within 20 minutes, that I would call my bank and cancel the transaction. He nastily replied “that's your prerogative to do what you want to do”.
He's right about that. It is my prerogative. I plan on never going to Domino's Pizza again. I also plan to send out notification to all 500 employees at my company that we are not to use Domino's Pizza again to cater any events. I will also use this event as an example of how NOT to provide customer service when I speak at my annual customer service expo. Deeply disgusted and disappointed.
Haven't ordered a pizza from Domino's in a while so I figured last night I would give them a try over Papa John's. Ordered a large pizza with everything and then proceed to go pick it up. When I was handed the box I did a double-take as the box seemed too tiny to contain a large pizza. If it hadn't been for the fact the back of the box said large I would have disputed the pizza size. Regardless, I exit the store and hop in the car only for my 12 year old daughter to question the size of the pizza so at that point I knew I wasn't losing my mind.
We get the pizza home and open the box. Mind you there were only 3 people eating a large pizza, only to find a little 8 slice pizza! Needless to say we ended up making something extra to fill our bellies. So we find they now have an extra large. Could this be the old large? Well I guess I will never find out because I refuse order from them again. Sincerely, lesson learned.
CHATTANOOGA, TENNESSEE -- I have been ordering Domino's for a good while now, but this time the delivery man name ** on Hixson Pike, had an attitude with me. I know I'm supposed to answer my phone before they leave the store to bring your order. OK, I answered my phone when he called the first time but then he called again and I didn't get it. So, he came to the door and said "next time I'm not going to bring your order." But it's the way he said it. Then he said "Papa John's delivers, call them the next time." So I called the store and complained. He should be fired.
HALLANDALE, FLORIDA -- I order 3 med pizzas. The manager took the order and told me 45 mins. An hour went by and I called the manager. He told me the driver got lost and he came back to store. He was on his way. Another 30 minutes and no show. We only live 5 minutes away.
I called back and the manager said my pizza was at the store. The driver couldn't find my house. I asked why he didn't call. The manager said the driver didn't have any signal. I asked what about the GPS? He left it home. So I asked the manager, "What are you going to do?" The manager said, "I'll make you another pizza." I said I didn't get a discount for waiting so long? He said no, I had to pay the same price. I asked the manager for his name. He refused. I said to him you just lost a valued customer.
CLUTE, TEXAS -- I have a coupon for Domino's, buy one get one free with Official Fund Raising Card of Domino's. They told me today that they wouldn't honor it although it is supposed to be good until Dec. 31, 2013. They told me I had to buy a larger pizza and get a smaller one and I had to buy a large Pizza. That is not what my coupon states and they have honored it in the past. If you do not want to honor your coupons then do not give them. I am so angry over this. I know you don't really care but I don't want any coupons from you anymore and will probably not do business with you if you don't honor my coupon today. It doesn't have a number on it. I am tired of people lying to me.
LOUISVILLE, KENTUCKY -- Domino's Pizza franchise here in Lou, KY took my daughter and her friends order. They were told their free school coupons would be honored at pickup. When I drove them there to get their order employee argued with the one that took their phone-in order, wouldn't honor their school coupon, and charged them for it.
I went in alone the 2nd time and told them that I didn't feel it was right because they called to make sure it would be honored at their location. They stared at me and one employee admitted she did take the call and apparently made a mistake never really apologizing. I felt they should not have been charged because of her mistake. I would have not made the trip if we were told this ahead of time. It was the employee's mistake.
BLUE ISLAND, ILLINOIS -- I ordered my pizza at 5:04 and as soon as I hung up I felt that this was going to be a mistake, mainly because I paid with credit card. They told me 35 mins. I asked for specials and ordered a large with multiple toppings and an order of lava cakes for dessert. An hour and 10 minutes later the delivery guy shows up with two orders of lava cakes... no pizza. But guess what? He managed to get my card number right. The manager ** was a complete ** and come to find out (from delivery guy) that the kid that sounded high was her son.
They placed me on hold for five minutes before I hung up and called back. I can hear this poor excuse of a manager in the background talking smack. She told them to place me on hold and she can't believe I was freaking for one pizza... no genius. I was tripping because your poor excuse of customer service people have my card info, and to be honest that's exactly why you just make pizza. Take a customer service class once in a while. You tell two screaming hungry kids they aren't getting pizza tonight when you already told them they were.
FT. WASHINGTON, MARYLAND -- On 1/18/13 I called to order a pizza. When the pizza did not arrive I called to check on it after an hour and was told the order was not placed. To make a long story short, the employees were rude and very unprofessional. They were so rude on the phone, I had to get in my car and go to the store because they refused to give their names on the phone. When I got there they were ruder in person than on the phone.
They cursed me out, told me to suck something and called me a **. I was shocked and appalled. Apparently these guys were not afraid of losing their jobs. They were just ugly. I had to call the police because one of them stated that if he lost his job, he knew where I lived. I've had bad service before, but they took bad service to another level. They could not make a pizza for my puppy.