BLUE ISLAND, ILLINOIS -- I ordered my pizza at 5:04 and as soon as I hung up I felt that this was going to be a mistake, mainly because I paid with credit card. They told me 35 mins. I asked for specials and ordered a large with multiple toppings and an order of lava cakes for desert. An hour and 10 minutes later the delivery guy shows up with two orders of lava cakes... no pizza. But guess what? He managed to get my card number right. The manager ** was a complete ** and come to find out (from delivery guy) that the kid that sounded high was her son.
They placed me on hold for five minutes before I hung up and called back. I can hear this poor excuse of a manager in the back ground talking smack. She told them to place me on hold and she can't believe I was freaking for one pizza... no genius. I was tripping because your poor excuse of customer service people have my card info, and to be honest that's exactly why you just make pizza. Take a customer service class once in a while. You tell two screaming hungry kids they aren't getting pizza tonight when you already told them they were.
FT. WASHINGTON, MARYLAND -- On 1/18/13 I called to order a pizza. When the pizza did not arrive I called to check on it after an hour and was told the order was not placed. To make a long story short, the employees were rude and very unprofessional. They were so rude on the phone, I had to get in my car and go to the store because they refused to give their names on the phone. When I got there they were ruder in person than on the phone.
They cursed me out, told me to suck something and called me a **. I was shocked and appalled. Apparently these guys were not afraid of losing their jobs. They were just ugly. I had to call the police because one of them stated that if he lost his job, he knew where I lived. I've had bad service before, but they took bad service to another level. They could not make a pizza for my puppy.
MONROE, LOUISIANA -- I had a coupon for 2 large up to 3 toppings for $10.00. When I called in to order they tried to charge me $10.00 each, and when I asked to speak to a manager, she said there was a misprint on the coupon and that they could offer me a free bread side which I already had a coupon for also, but I was still going to pay the $20 for both pizzas. Now, I work at a gas station and we have to honor coupons by what they say as long as they are still valid, not by what they should say. What makes Domino's different?
BOSTON, MASSACHUSETTS -- I have had two bad experiences with Domino's on Adams street in Dorchester. First visit, I ordered a box of pizza and wings. After waiting a half hour, I realized my food should be done. So I asked if my food was ready and found out it had been done and sitting there on the rack where finished orders were. Meanwhile the staff just wondered aimlessly around as if there wasn't plenty to do. The delivery orders seem to be their first priority.
My second visit, I didn't have the luxury to place an order. I stood at the counter for 5 minutes while watching a female eat an Apple while handling the food orders in back which I thought was not sanitary at all! Another woman approached the register taking change out and did not acknowledge my presence. The staff were engaged in conversion with the delivery drivers.
There seemed to be one guy handling the food that was actually working. He addressed me from the oven area and said someone will be with me. After waiting an additional five minutes without service I just decided to leave. This was very unfortunate. A waste of my time and loss of business for Domino's. That staff was very unprofessional and do not know what service means.
PARKER, ARIZONA -- I went to Domino's Pizza to pick up my order and when I paid the guy had no change. So, he asked the girl who was making the pizzas for change. She grabbed the money out of her pocket and put it on the table where the pizzas were being made. Then after she gave him the change, she started to hand toss pizza again. I asked the manager if they had food handling card because that was dirty. He replied the oven is set at 500 degrees and they don't have to wash hands after touching money. I told him that was nasty and I hope they wash their hands after using the bathroom. I returned pizza. I hope you do too because that's nasty.
BENTON HARBOR, MICHIGAN -- I ordered a pizza. They asked my address and name. First they called me back because he put in the wrong size and type of pizzas, then it was delivered to the wrong address. Then I still received the wrong pizza. I called directly back and told them it was wrong. I waited for the pizza that I ordered. They tried to say I had to pay for a new pizza, then tried to tell me that was the pizza that I ordered which it wasn't, and they didn't want to bring me my correct pizza. I finally got the right pizza and it wasn't cooked all of the way.
MIAMI, FLORIDA -- I ordered a pizza at approx. 9:15pm at 10:30 it was still not delivered. I tried calling the location for more than 1/2 hr and no one picked up the phone. Finally at 10:29 someone answered and she stated she was checking my order # 441517 and she could only find that I ordered cheesy bread. She was speaking to someone else and mentioned what I said why I couldn't find the order. I asked to cancel the order and on Friday night I stay with no dinner. I tried to do a screen print of the page but they had already deleted it.
NEW YORK, NEW YORK -- I called in and order for a pizza delivery. First, they hung up on me and I had to call a second time. When I got through, I asked for two medium pies and they old me that they don't have medium sized pies. So I changed my order to two large pies. I asked for two toppings on each pie, and then I asked for the sub-total. They told me $35+!!! So you don't carry medium pies for $5.99 each anymore and you now charge $16+ for a large pie - which you used to charge $7.99 for.
Either Domino's Inc. has revised their pricing schedule to a ridiculously high amount or that particular franchise is price gouging. Either way, I'm through with Domino's. After all, I live in NYC - the largest pizza town in the world. I can always get a large pie from my local pizzeria for $14 and that large pie is twice the size of your single large pie. BTW - the franchise I'm talking about is; **. They used to be pretty good then they must have changed owners and now they suck.
LIBERTY HILL, TEXAS -- This is the 3rd time in a roll that our order was wrong the 2nd time it has been late. I called the store to complain. When a young man answered I started to tell him what was wrong and he just cut me off and said "hold a minute." He didn't put me on hold. I don't think he thought I could hear him but started making rude statements towards me to someone else in the store.
Then a woman got on the phone and asked what was wrong by then I was mad. I told her what he said and don't think she believed me or didn't care. I have been a good loyal customer. Well NO MORE. There are other places to order food. I don't need poor service along with high prices.
Haven't ordered a pizza from Domino's in a while so I figured last night I would give them a try over Papa John's. Ordered a large pizza with everything and then proceed to go pick it up. When I was handed the box I did a double-take as the box seemed too tiny to contain a large pizza. If it hadn't been for the fact the back of the box said large I would have disputed the pizza size. Regardless, I exit the store and hop in the car only for my 12 year old daughter to question the size of the pizza so at that point I knew I wasn't losing my mind.
We get the pizza home and open the box. Mind you there were only 3 people eating a large pizza, only to find a little 8 slice pizza! Needless to say we ended up making something extra to fill our bellies. So we find they now have an extra large. Could this be the old large? Well I guess I will never find out because I refuse order from them again. Sincerely, lesson learned.