Dominos pizza - Page 2

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1.3 out of 5, based on 41 ratings and
78 reviews & complaints.

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Poor Customer Service
Posted by on
Rating: 1/51
BLUE ISLAND, ILLINOIS -- I ordered my pizza at 5:04 and as soon as I hung up I felt that this was going to be a mistake, mainly because I paid with credit card. They told me 35 mins. I asked for specials and ordered a large with multiple toppings and an order of lava cakes for desert. An hour and 10 minutes later the delivery guy shows up with two orders of lava cakes... no pizza. But guess what... he managed to get my card number right. The manager Jen was an complete ass and come to find out (from delivery guy) that the kid that sounded high was her son. They placed me on hold for five minutes before I hung up and called back. I can hear this poor excuse of a manager in the back ground talking smack. She told them to place me on hold and she can't believe I was freaking for one pizza... no genius. I was tripping because you poor excuse of customer service people have my card info, and to be honest that's exactly why you just make pizza.

Take a customer service class once in a while. You tell two screaming hungry kids they aren't getting pizza tonite when you already told them they were.
     
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Jeff on 2013-03-04:
If they refused to get it right, and charged your card, file a dispute.
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Just Plain Rude
Posted by on
Rating: 1/51
FT. WASHINGTON, MARYLAND -- On 1/18/13 I called to order a pizza. When the pizza did not arrive I called to check on it after an hour and was told the order was not placed. To make a long story short, the employees were rude and very unprofessional. They were so rude on the phone, I had to get in my car and go to the store because they refused to give their names on the phone. When I got there they were ruder in person than on the phone. They cursed me out, told me to suck something and called me a b..... I was shocked and appalled. Apparently these guys were not afraid of losing their jobs. They were just ugly. I had to call the police because one of them stated that if he lost his job, he knew where I lived. I've had bad service before, but they took bad service to another level. They could not make a pizza for my puppy.
     
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shayen on 2013-01-21:
Do you go to the store to order a pizza, or to have a confrontation? If it was to have a confrontation, I'm not surprised the employees were "rude". Personally, once the employees were rude to me on the phone, I would have just vowed not to eat anything from there and called another pizza place.
trmn8r on 2013-01-21:
A few more details of what exactly would be very helpful in understanding how the employees were "rude", and how a missed order excalated into threats of finding someone where they live.
moonshimmer18 on 2013-07-04:
They obviously knew where she lived because she had given them their address which showed up on the caller ID. Which tells us that they either forgot to place the order or accidentally canceled out of the screen and waited for her to call back to get her number again.
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Coupons Should Be Honored the Way They Are Printed!
Posted by on
Rating: 1/51
MONROE, LOUISIANA -- I had a coupon for 2 large up to 3 toppings for $10.00. When I called in to order they tried to charge me $10.00 each, and when I asked to speak to a manager, she said there was a misprimt on the coupon and that they could offer me a free bread side which I already had a coupon for also, but I was still going to pay the $20 for both pizzas.

Now, I work at a gas station and we have to honor coupons by what they say as long as they are still valid, not by what they should say. What makes Dominos different?
     
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At Your Service on 2013-01-21:
What you are describing varies from one state to the next. Each state has certain differences between their own commerce laws. In the state in which I reside, the laws allow a company to correct advertising, including coupons, as long as the error can be shown on the side of an independent advertising agency. This is why most companies, even larger ones, do not handle their own ads, layouts, printing, etc., as this is similar in most states. If the advertising agency signs a letter apologizing for the mistake, accepting the responsibility, the company is off the proverbial hook.

In simple terms, it would be as if you were to offer to run a coupon for this same company. The agreement was to print a coupon stating 'pizza for $2.99'. You then print a coupon, handing it out, which reads, 'all you can eat pizza $2.99'. I suppose the place could honor the coupon and come back to you showing damages and hoping to get the funds back, but the laws show that the place has the right to correct the ad -- albeit there are certain laws pertaining to this as well.

Hope this make sense. Thanks for posting.
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Terrible Service
Posted by on
Rating: 1/51
BOSTON, MASSACHUSETTS -- I have had two bad experiences with Domino's on Adams street in Dorchester.

First visit, I ordered a box of pizza and wings. After waiting a half hour, I realized my food should be done. So I asked if my food was ready and found out it had been done and sitting there on the rack where finished orders were. Meanwhile the staff just wondered aimlessly around as if there wasn't plenty to do. The delivery orders seem to be their first priority.

My second visit, I didn't have the luxury to place an order. I stood at the counter for 5 minutes while watching a female eat an Apple while handling the food orders in back which I thought was not sanitary at all! Another woman approached the register taking change out and did not acknowledge my presence. The staff were engaged in conversion with the delivery drivers. There seemed to be one guy handling the food that was actually working. He addressed me from the oven area and said someone will be with me. After waiting an additional five minutes without service I just decided to leave. This was very unfortunate. A waste of my time and loss of business for Domino's. That staff was very unprofessional and do not know what service means.
     
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ok4now on 2012-12-24:
I've given Domino's numerous chances to get it right and they consistently fail miserably. Overall poor quality food, cheap on the toppings and not worth the money. The pizza business is very competitive. Treat a customer right with a good product and they will return. Sell an inferior product with poor customer service and you will loose business. Domino's is dead last out of all the chain pizza joints. Papa John's is a close second. Don't waste your money.
shayen on 2012-12-24:
Having lived in Massachusetts, I know there are a gazillion mom and pop pizza places with awesome food and service. I'd bypass the plastic mega-chains like Domino's and go somewhere else.
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Health ... Not Washing Hands After Handling Money
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Rating: 1/51
PARKER, ARIZONA -- I went to Dominos Pizza to pick up my order and when I paid the guy had no change. So, he asked the girl who was making the pizzas for change. She grabbed the money out of her pocket and put it on the table were the pizzas were being made. Then after she gave him the change, she started to hand toss pizza again. I asked the manager if they had food handling card because that was dirty. He replied the oven is set at 500 degrees and they don't have to wash hands after touching money I told him that was nasty and I hope they wash there hands after using the bathroom. I returned pizza. I hope you do too because that's nasty.
     
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Karnamay on 2012-12-23:
I would notify the local health department. The manager needs some training in food handling. I can't imagine what he lets the staff get away with! Good review.
BigAl on 2012-12-24:
While there are many instances of improper food handling one must know the difference between handling uncooked and cooked food. To think something like this is "nasty" is wrong. Rules for handling cooked and uncooked food are completely different.What would be nasty is to handle money and then eat something which has been already cooked. This is done by virtually every customer who eats at a fast food restaurant. The customer pays for the food with his nasty money then sits down at the table and unwraps his "burger" and commences to eat, using the same hands that handled the money which was used to purchase the food. There are much more important things to worry about than this instance.
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Horrible Service
Posted by on
Rating: 1/51
BENTON HARBOR, MICHIGAN -- I ordered a pizza, they asked my address, and name. first they called me back because he put in the wrong size and type of pizzas, then it was delivered to the wrong address. Then I still received the wrong pizza. I called directly back, and told them it was wrong. I waited for the pizza that I ordered, they tried to say I had to pay for a new pizza, then tried to tell me that was the pizza that I ordered which it wasn't, and they didn't want to bring me my correct pizza. I finally got the right pizza and it wasn't cooked all of the way.
     
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madconsumer on 2012-05-09:
what an ordeal!!

hopefully you at least had a bit to eat of the unfinished pizza.

very helpful review!
Anonymous on 2012-05-09:
Nothing worse than waiting for pizza to arrive when you're hungry. And then to go through the fiasco that you did? Absolutely horrible service. Great review!
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2 Hr Delivery Time
Posted by on
Rating: 2/51
MIAMI, FLORIDA -- I ordered a pizza at approx. 9:15pm at 10:30 it was still not delivered. I tried calling the location for more than an 1/2 hr and no one picked up the phone. Finally at 10:29 someone answered ans she stated she was checking my order # 441517 and she could only find that I ordered cheesy bread. She was speaking to someone else and mentioned what I said I y couldn't find the order. I asked to cancel the order and on Friday night I stay with no dinner. I tried to do a screen print of the page but they had already deleted it.
     
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Alain on 2012-02-12:
Tell Domino's about this: http://express.dominos.com/pages/faq.jsp Click on 'send us an email' at the bottom of the page. Or call their corporate headquarters (30 Frank Lloyd Wright Dr., Ann Arbor, MI 48106) at (734) 930-3030. Let them know you've posted a note about the poor performance of Domino's (identify the location you ordered from for them) on a public consumer site.
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Your Franchise is price gouging
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- I called in an order for a pizza delivery. First, they hung up on me and I had to call a second time. When I got through, I asked for two medium pies, and they old me that they don't have medium sized pies, so I changed my order to two large pies. I asked for two toppings on each pie, and then I asked for the sub-total. They told me $35+!!! So you don't carry medium pies for $5.99 each anymore, and you now charge $16+ for a large pie - that you used to charge $7.99 for. Either Dominos Inc. has revised their pricing schedule to a ridiculously high amount or that particular franchise is price gouging. Either way, I'm through with Dominos. After all, I live in NYC - the largest pizza town in the world. I can always get a large pie from my local pizzeria for $14, and that large pie is twice the size of your single large pie. Btw - the franchise I'm talking about is; 212-545-0200. They used to be pretty good, then they must have changed owners and now they suck.
     
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Venice09 on 2012-02-05:
You said it yourself. Why would you even want Dominos pizza when you can get the real thing on every corner?

Just curious though. Were they out of mediums or don't they make them anymore?
ok4now on 2012-02-06:
Out of all of the chain pizza joints Dominos has to be the worst. Their menu shows all different toppings. When you order they measure everything and barely give you any toppings. Example: You order peperoni, you're lucky to get three on each slice. Order some mushrooms? Good luck finding it. Their prices are cheap because they give you nothing.

In the mail I received an advertisement from Papa John's. "A large pizza with any toppings for $11.00" I took the bait and ordered online. Ordered 3 meat toppings plus mushrooms, onions and green peppers. They actually got it right. The toppings were generous and it was a good pizza for $11.00. Yes I have had better but for the money it was worth it. Much better than Domino's.
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Rude and bad service
Posted by on
LIBERTY HILL, TEXAS -- This is the 3rd time in a roll that our order was wrong the 2nd time it has been late. I called the store to complain. When a young man answered I started to tell him what was wrong and he just cut me of and said hold a minute. He didn't put me on hold I don't think he thought I could here him but started making rude statements towards me to someone else in the store. Then a woman got on the phone and asked what was wrong by then I was mad I told her what he said and don't think she believed me or didn't care. I have been a good loyale customer well NO MORE there are other places to order food. I don't need poor service along with high prices..
     
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clutzycook on 2012-01-20:
How late are we talking?
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Are you kidding??
Posted by on
LANSING, MICHIGAN -- Dear Dominos,

My company had a lunch in for us and we decided on Dominos Pizza because your commercials made it seem better! I grabbed 4 slices of pizza with excitement, ate half of one and threw the rest away. This time I was convinced you cooked cardboard and threw cheese on it. Not enough sauce and it was disgusting! I asked my co workers if they liked it, but they had the same experience. Hungry and dis satisfied. Maybe you should try harder before you say your pizza is "new" and "improved". Sorry for your loss in customers.

Sincerely,
Nieco
     
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Skye on 2011-10-17:
Yup, that abourt sums up what it looks like. I've never had Domino's, but pizza that does not fold is not real pizza.
drugdoc121 on 2011-10-17:
I actually prefer Domino's new pizza to their old- especially the new garlicky crust.
Anonymous on 2011-10-17:
I prefer Papa John's over the the Big 3. I like to dunk my crust in the complementary garlic sauce they give you.
Venice09 on 2011-10-17:
I'm not too familiar with Domino's pizza, but pizza doesn't have to be authentic to be good. My parents always used to say that Pizza Hut pizza was far from real pizza. But they still enjoyed it. I feel the same way. It may not be true New York style pizza, but when it's good, it's very, very good.
drugdoc121 on 2011-10-17:
agreed Venice
At Your Service on 2011-10-17:
We've got a pizza place around here that has become well known locally. It's expensive, but it's the best pizza I've ever had.
Starlord on 2011-10-18:
I hear a guy once telling how a friend of his who lives in the Big Apple always raves about New York pizza like it was the ninth wonder of the world, and that he'd have to visit sometime and eat real New York pizza. Eventually, the friend had a business trip to New York City, and he got together with his buddy to go eat 'real' New York pizza. He stated his buddy took him to a Domino's.
Old Timer on 2011-10-18:
We just lost our best pizza haunt. They turned it into an Indian restaurant. Can't stand Indian food, so that's that.
Churro on 2011-10-18:
I've had pizza all across this country. NYC, Philadelphia, midwest, southwest, east coast, west coast and heck even Wyoming. The best place for great pizza is California hands down.

I don't think Dominos is the best pizza in the world but around here it's the most consistent pizza you can find for both quality and service. I like Dominos okay. I tend to be like the guy who said, "Pizza is like sex. Even when it's bad it's still pretty good".
SteveWiginowski on 2011-10-18:
Churro, I respectfully disagree. I lived in LA for a few years, and there were very few places that had good pizza. The places that did have good pizza were run by people from NYC.
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