Dominos pizza - Page 2

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78 Reviews & Complaints

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Wrong Order
Posted by Fuentespatty85 on 10/28/2013
VANCOUVER, WASHINGTON -- I placed my order online. 2 median 2-topping pizzas, 14 hot wings and stuffed cheesy bread with spinach and feta. Wings with ranch and bread with garlic dipping sauce. When I was ready to pay, the app said there was a error and after 10 min I decided to call the store! I told the guy what happened with the app and he said he was sorry but they were not related to the web! so I told him my order again, exactly like the first one and he told me my total! $34.63! That was at 5:57pm he said it was going to take 40-45 min. Fine! I said.. I was hungry! At 6:41pm they called me (by the way something was wrong with their phone because it was hard to understand) saying that I had two orders and I said I was having problems understanding but that I ONLY HAD ONE order.

After the call I asked how long? He said 20 more mins!! What? After the 50 minutes I already wait? Ok I told him but if you take more than that I will call and cancel when I got my food, the guy gave me a first receipt and said this is to show we void the first order! And then he gave me a second receipt and asked me to sign! I did, got my 4 boxes and he apologized for everything! I open my food boxes and the stuffed cheesy bread WAS NOT spinach and feta and the pizza was NOT fresh! AND I got marinara sauce instead of garlic EVEN THOUGH the box says SPINACH AND FETA And GARLIC DIP! so I decided to check my bank account and yes, they CHARGED ME TWICE!!!

I will wait until tomorrow, I hope they refund my money because if they don't I won't stop until they do!

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Posted by Shemikaunderwood on 10/16/2013
CHATTANOOGA, TENNESSEE -- I have been ordering Dominos for a good while now, but this time the delivery man name Robert on Hixion Pike, had an attitude with me. I know I'm supposed to answer my phone before they leave the store to bring your order. OK, I answered my phone when he called the first time but then he called again and I didn't get it. So, he came to the door and said next time I'm not going to bring your order. But it's the way he said it. Then he said Papa Johns delivers, call them the next time. So I called the store and complained, he should be fired.
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I Was Basically Fussed At Because The Wrong Topping Was On My Pizza
Posted by Pamnlarry1990 on 08/24/2013
The pizza had the right ingredients typed on the box, but the wrong ones on the pizza. I called and the manager wanted to know why it took so long for me to call back.. As if I need to inform them as to what time my family all get home together to eat our supper that we paid for!!!! How dare he, am I right??
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Posted by cmthru on 2013-08-24:
How long did you wait after delivery before calling the manager? Was it 5 minutes, 10, 20, an hour?

I can understand the managers question if you waited a considerable time considering most people would have called within minutes of delivery.
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Pizza Looked Like It Was Dropped
Posted by Pnthrs75 on 07/28/2013
Ordered pizza from Dominos Pizza in Houma, La off of West Park Ave, Store #3048 and when the pizza arrived two of the three pizzas looked like they were dropped. The slices were stacked on top of each other and some slices were folded over. We took pictures of pizza and called store.

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Posted by Beanie randy on 2013-09-22:
And than what happened?
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Posted by Swandunn2 on 07/14/2013
HALLANDALE, FLORIDA -- I order 3 med pizzas, the manager took the order and told me 45 mins. An hour went by and I called the manager. He told me the driver got lost and he came back to store. He was on his way. Another 30 minutes and no show. We only live 5 minutes away.

I called back and the manager said my pizza was at the store. The driver couldn't find my house. I asked why he didn't call, the manager said the driver didn't have any signal. I asked what about the GPS, he left it home. So I asked the manager, what are you going to do? The manager said, I'll make you aother pizza. I said I didn't get a discount for waiting so long? He said no, I had to pay the same price. I asked the manager for his name, he refused. I said to him you just lost a valued customer.
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Posted by DebtorBasher on 2013-07-14:
How can he get lost 5 minutes away? Usually delivery people are at least familiar with the immediate area. They survived delivering pizzas for years and years before the GPS. Geesh...they should at least carry a map in their car and learn how to read/follow an actual map! What's wrong with MapQuest, just type in their address and yours and it will give exact directions WITH a map! People now are too reliant on technology to do the work for them...it's not a good thing! Oh, and his cellphone had no signal? Do they NOT know how to stop and use a payphone? Do they NOT know how to pull into a place and ASK for directions???? What's wrong with people???
Posted by Fuentespatty85 on 2013-10-28:
I thought your pizza was free after 30 mins! >( no wounder they stoped that!! They were not getting any money... Since they rlare ALWAYS LATE!!!
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Posted by Orabrewer on 07/04/2013
Every time I order pizza I ask for cheese packages. They tell me they don't give them out anymore. Why do you just give out the pepper package but not the cheese? Kids don't like the pepper. I will start ordering from Pizza Hut.
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Posted by ritz on 2013-09-08:
Dominos is awesome....n itz cheez is really very tasty n different
Really great
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They Do Not Honor Coupons
Posted by Cynthiasueperez on 06/13/2013
CLUTE, TEXAS -- I have a coupon for Domino's, buy one get one free with Official Fund Raising Card of Domino's. They told me today that they wouldn't honor it although it is supposed to be good until Dec. 31, 2013. They told me I had to buy a larger pizza and get a smaller one and I had to buy a large Pizza. That is not what my coupon states and they have honored it in the past. If you do not want to honor your coupons then do not give them . I am so angry over this. I know you don't really care but I don't want any coupons from you anymore and will probably not do business with you if you don't honor my coupon today. It doesn't have a number on it. I am tired of people lying to me.
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Posted by Cwazychicken on 2013-06-13:
Some of these charity cards are fake....theres some people that sell these kinds of cards on ebay but they are counterfeit. Not all places will take fundraising cards. Usually with a buy one get one free, you must buy a higher priced pizza and get one for equal or lesser value....that usually is the rule for everyone. And some businesses don't participate.
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Had a Free School Coupon, Were Told It Would Be Honored at Phone in Pickup and Were Told Them It Would Not Be Honored.
Posted by Suskaysize63 on 05/21/2013
LOUISVILLE, KENTUCKY -- Dominos pizza franchise here in Lou. Ky. took my daughter and her friends order, they were told their free school coupons would be honored at pickup. When I drove them there to get their order employee argued with the one that took their phone-in order, wouldn't honor their school coupon and charged them for it.

I went in alone the 2nd time and told them that I didn't feel it was right because they called to make sure it would be honored at their location. They stared at me and one employee admitted she did take the call and apparently made a mistake never really apologizing. I felt they should not of been charged because of her mistake. I would of not made the trip if we were told this ahead of time. It was the employees mistake.

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Really Bad Pizza
Posted by Scottcalvin79 on 04/30/2013
I received a medium one topping pizza last week that was so over-cooked there wasn't any sauce visible. I order dominos frequently and this one was the worst I have ever received. I will still continue to order from your company.
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Uncovered Hands
Posted by Reh46 on 03/30/2013
The tv advert shows a young lady spreading dough in a pizza pan, then sprinkling the cheese. Why was she allowed to touch the food product without wearing gloves. Isn't sanitation not to be observed even on TV. I realize this control cannot be monitored on site at local stores, but on TV they can. I think this is a great malpractice.
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Posted by Tezrien on 2013-03-30:
Actually the wearing of gloves while handling food is a major misconception that conditions are sanitary. There have been multiple studies made that show gloves as a rule carry and retain many more contaminants than bare hands that are exposed to constant and thorough hand washing. The reason is most workers that wear gloves will wear them too long and touch other things resulting in cross contamination. Whereas in a bare handed situation the worker will constantly clean his hands.

Posted by BigAl on 2013-03-30:
The reason you saw bare hands handling food was because the food had not been cooked yet. The regulations for glove use is for prepared food that is touched after cooking. Foods that do not require cooking may not be touched by bare hands. Frequent glove replacement with washing of hands before replacement is also required.
Posted by CrazyRedHead on 2013-03-31:
I would rather someone with washed hands touch my food than someone with gloves on. Gloves can be really nasty if not used properly.
Posted by Obsfucation on 2013-04-01:
I watched a guy in a sandwich shop last week, preparing a sandwich with gloves on, taking the money and making change with the gloves still on, then going on to the next sandwich. Yep, those gloves sure do keep it nice and sanitary.
I'm with CRH, I'd rather watch them wash their hands and get rid of the gloves.
Posted by Ann on 2013-07-17:
You all are saying this with the LARGE assumption that these college aged Domino's workers wash their hands oh-so-frequently. Please.
Sure, I'd rather have washed hands vs. dirty gloves anytime...but that doesn't mean they actually wash them constantly. In fact, I'd bet money that they maybe do 3 to 4 washes a shift and the washes consist of running their hands through the water sans soap. I've seen this! So...I'd take the gloves and the one use discard after each pizza rule (meaning they discard and replace the gloves after each pizza).
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