[X]

Dominos pizza - Page 3

Star Half star Empty star Empty star Empty star
78 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Food Was Not Correct and Was Not Accurate and Service Is Bad Company Is Not Clean and the Workers Have Poor Customer Service
Posted by The1uneednc on 03/24/2013
Our food was not correctly prepared and the workers had poor customer service. The company is not clean and the workers have the slightest regard about the customer.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by madconsumer on 2013-03-24:
you can contact dominos via this link. they would like to hear what you have to say.

https://info.dominos.com/dominos_pizza/contact.nsf/frmContact?openform
Posted by JAKFK on 2013-03-25:
Take madconsumer's advice and contact them directly. I realize most folks think that it is futile to do so, but believe me, it does! I've contacted corporate headquarters from another company, and within a week the problem was resolved. And to this day, the problem I had remains resolved. Don't give up hope! Please come back and tell us the outcome!
Close commentsAdd reply


StarStarEmpty StarEmpty StarEmpty Star
Not Right
Posted by Ambermalone46 on 03/22/2013
The order was not right and the tried to charge us with sauces we didn't even get and charged us with two deliverys when they came to the same place.
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Customer Service
Posted by Mzmenia on 03/04/2013
BLUE ISLAND, ILLINOIS -- I ordered my pizza at 5:04 and as soon as I hung up I felt that this was gonna be a mistake, mainly because I paid with credit card. They told me 35 mins. I asked for specials and ordered a large with multiple toppings and an order of lava cakes for desert. An hour and 10 minutes later the delivery guy shows up with two orders of lava cakes... no pizza. But guess what... he managed to get my card number right. The manager Jen was an complete ass and come to find out (from delivery guy) that the kid that sounded high was her son. They placed me on hold for five minutes before I hung up and called back. I can hear this poor excuse of a manager in the back ground talking smack. She told them to place me on hold and she can't believe I was freaking for one pizza... no genius. I was tripping because you poor excuse of customer service people have my card info, and to be honest that's exactly why you just make pizza.

Take a customer service class once in a while. You tell two screaming hungry kids they aren't getting pizza tonite when you already told them they were.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Jeff on 2013-03-04:
If they refused to get it right, and charged your card, file a dispute.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Molded Food
Posted by Currencejrock118 on 02/15/2013
Bought a oven baked sandwich after work one night and wings guy with bad eye must didn't see it but after I ate one half of it I looked at the second half the bread was molded. When the situation was brought to location attention offered me a free sandwich but I will be going to the doctor for safety reasons
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by BigAl on 2013-02-16:
Going to the doctor is unneccessary unless symptoms develop. Whenever I eat food I have not prepared myself I always give it a quick onceover. It has saved me many times from putting something in my mouth that would be unpleasant.
Posted by leet60 on 2013-02-16:
I agree it is disgusting to find food molded and not desireable to eat. Molded bread, and most molded foods will not cause issues in an individual with an otherwise normal immune system. You may experience slight stomach upset but not much more.
Posted by moonshimmer18 on 2013-07-04:
I used to work for Domino's Pizza. Their bread is delivered in bags and if not used within two days, it gets molded. Stores try to make the bread stretch bc it is too expensive to throw product out and replace.
Close commentsAdd reply


StarEmpty StarEmpty StarEmpty StarEmpty Star
Just Plain Rude
Posted by Randyw3488 on 01/21/2013
FT. WASHINGTON, MARYLAND -- On 1/18/13 I called to order a pizza. When the pizza did not arrive I called to check on it after an hour and was told the order was not placed. To make a long story short, the employees were rude and very unprofessional. They were so rude on the phone, I had to get in my car and go to the store because they refused to give their names on the phone. When I got there they were ruder in person than on the phone. They cursed me out, told me to suck something and called me a b..... I was shocked and appalled. Apparently these guys were not afraid of losing their jobs. They were just ugly. I had to call the police because one of them stated that if he lost his job, he knew where I lived. I've had bad service before, but they took bad service to another level. They could not make a pizza for my puppy.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by shayen on 2013-01-21:
Do you go to the store to order a pizza, or to have a confrontation? If it was to have a confrontation, I'm not surprised the employees were "rude". Personally, once the employees were rude to me on the phone, I would have just vowed not to eat anything from there and called another pizza place.
Posted by trmn8r on 2013-01-21:
A few more details of what exactly would be very helpful in understanding how the employees were "rude", and how a missed order excalated into threats of finding someone where they live.
Posted by moonshimmer18 on 2013-07-04:
They obviously knew where she lived because she had given them their address which showed up on the caller ID. Which tells us that they either forgot to place the order or accidentally canceled out of the screen and waited for her to call back to get her number again.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Coupons Should Be Honored the Way They Are Printed!
Posted by Jswmdw34 on 01/20/2013
MONROE, LOUISIANA -- I had a coupon for 2 large up to 3 toppings for $10.00. When I called in to order they tried to charge me $10.00 each, and when I asked to speak to a manager, she said there was a misprimt on the coupon and that they could offer me a free bread side which I already had a coupon for also, but I was still going to pay the $20 for both pizzas.

Now, I work at a gas station and we have to honor coupons by what they say as long as they are still valid, not by what they should say. What makes Dominos different?
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by At Your Service on 2013-01-21:
What you are describing varies from one state to the next. Each state has certain differences between their own commerce laws. In the state in which I reside, the laws allow a company to correct advertising, including coupons, as long as the error can be shown on the side of an independent advertising agency. This is why most companies, even larger ones, do not handle their own ads, layouts, printing, etc., as this is similar in most states. If the advertising agency signs a letter apologizing for the mistake, accepting the responsibility, the company is off the proverbial hook.

In simple terms, it would be as if you were to offer to run a coupon for this same company. The agreement was to print a coupon stating 'pizza for $2.99'. You then print a coupon, handing it out, which reads, 'all you can eat pizza $2.99'. I suppose the place could honor the coupon and come back to you showing damages and hoping to get the funds back, but the laws show that the place has the right to correct the ad -- albeit there are certain laws pertaining to this as well.

Hope this make sense. Thanks for posting.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Rude Service and They Burnt My Pizza
Posted by Claudiajackson78 on 01/16/2013
29TH STREET HARRISBURG, PENNSYLVANIA -- Went to Dominos and waited for my pizzas. When I received my pizzas they were all wrong. The lady didn't really want to hear me or take back the pizzas and redo them to the correct ones. Then she finally said to give her the old pizzas back and she was going to make new ones.

The new ones that I originally ordered we're messy with no cheese and they were burnt. This was the nastiest pizzas that I have ever had from Dominos.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2013-01-17:
Let Dominos corporate headquarters (30 Frank Lloyd Wright Dr., Ann Arbor, MI 48106) know about the problems occurring at this franchise location: (734) 930-3030.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Service
Posted by Kbelladon on 12/24/2012
BOSTON, MASSACHUSETTS -- I have had two bad experiences with Domino's on Adams street in Dorchester.

First visit, I ordered a box of pizza and wings. After waiting a half hour, I realized my food should be done. So I asked if my food was ready and found out it had been done and sitting there on the rack where finished orders were. Meanwhile the staff just wondered aimlessly around as if there wasn't plenty to do. The delivery orders seem to be their first priority.

My second visit, I didn't have the luxury to place an order. I stood at the counter for 5 minutes while watching a female eat an Apple while handling the food orders in back which I thought was not sanitary at all! Another woman approached the register taking change out and did not acknowledge my presence. The staff were engaged in conversion with the delivery drivers. There seemed to be one guy handling the food that was actually working. He addressed me from the oven area and said someone will be with me. After waiting an additional five minutes without service I just decided to leave. This was very unfortunate. A waste of my time and loss of business for Domino's. That staff was very unprofessional and do not know what service means.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by ok4now on 2012-12-24:
I've given Domino's numerous chances to get it right and they consistently fail miserably. Overall poor quality food, cheap on the toppings and not worth the money. The pizza business is very competitive. Treat a customer right with a good product and they will return. Sell an inferior product with poor customer service and you will loose business. Domino's is dead last out of all the chain pizza joints. Papa John's is a close second. Don't waste your money.
Posted by shayen on 2012-12-24:
Having lived in Massachusetts, I know there are a gazillion mom and pop pizza places with awesome food and service. I'd bypass the plastic mega-chains like Domino's and go somewhere else.
Close commentsAdd reply


StarEmpty StarEmpty StarEmpty StarEmpty Star
Health ... Not Washing Hands After Handling Money
Posted by Carlbergtracy on 12/23/2012
PARKER, ARIZONA -- I went to Dominos Pizza to pick up my order and when I paid the guy had no change. So, he asked the girl who was making the pizzas for change. She grabbed the money out of her pocket and put it on the table were the pizzas were being made. Then after she gave him the change, she started to hand toss pizza again. I asked the manager if they had food handling card because that was dirty. He replied the oven is set at 500 degrees and they don't have to wash hands after touching money I told him that was nasty and I hope they wash there hands after using the bathroom. I returned pizza. I hope you do too because that's nasty.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Karnamay on 2012-12-23:
I would notify the local health department. The manager needs some training in food handling. I can't imagine what he lets the staff get away with! Good review.
Posted by BigAl on 2012-12-24:
While there are many instances of improper food handling one must know the difference between handling uncooked and cooked food. To think something like this is "nasty" is wrong. Rules for handling cooked and uncooked food are completely different.What would be nasty is to handle money and then eat something which has been already cooked. This is done by virtually every customer who eats at a fast food restaurant. The customer pays for the food with his nasty money then sits down at the table and unwraps his "burger" and commences to eat, using the same hands that handled the money which was used to purchase the food. There are much more important things to worry about than this instance.
Close commentsAdd reply

StarStarEmpty StarEmpty StarEmpty Star
Cheese on Less Than Half the Pizza
Posted by Deniseheising on 12/18/2012
Only 2 pieces if pizza had cheese. Half of the pie was bare crust. I even took pictures. It looked as if the whole thing had been tilted with ingredients falling to one side. Only 2 pieces were good. The rest was wasted.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by ok4now on 2012-12-18:
I gave Domino's more chances than they deserved and refuse to return. They are sooo cheap with the cheese and toppings it's laughable. Sure the price is low because they give you nothing. They are at the very bottom of the chain pizza joints. Don't waste your money.
Posted by madconsumer on 2012-12-18:
what did the location management say when you called and told them? did they refund your money?

also, send the picture to dominos corporate, they would be interested in seeing this.
Close commentsAdd reply

Top of Page | Next Page >