HAMDEN, CONNECTICUT -- Ever since the 799 carryout deal has been playing in Connecticut there is no dominos that will actually honor that commercial stop showing the commercial because it's just a joke I've called every dominos in my area and outside of my area just to pick up a pizza there are other local restaurants that don't have that special deal but their pizza is also good I've always loved Domino's Pizza but because I can't participate in the special offer I haven't bought a pizza from them in over a year's participation variable for dominos or do you not enforce it I would love to buy a large topping pizza for 799 but I can't can someone rectify this or should I still shop for pizza at local restaurants I'm not the only one that goes through this either I live in a complex words hundreds of people we all live close to dominos but no one buys their food that's business out the door because the manager doesn't want to honor in the commercial thank you for your time1 Replies - Latest reply on 11/21/2013Add reply
There were no gloves on these peoples bare hands. Wiping there bare hands on their aprons then handling money then going right back to work on making pizzas. Hat flipping around food several times. Not covering their mouths when sneezing just letting it all fly all over the place. Not making sure the customers get the right orders. 1 Replies - Latest reply on 11/09/2013Add reply
ATLANTIC CITY, NEW JERSEY -- My god-daughter wanted Dominos Pizza so I ordered a large pizza with sausage and bacon as toppings, 8 boneless PCS of chicken and a 2 liter sprite. The order came to $20.00 and came in about 40 min. completely BURNT!! I found the pizza to be uneatable.
I called to complain and was told by management that, that was how that style of pizza ( pan pizza in the black box) was normally fixed. I told him that that was not true because I have had this style before. He sound like I irritated him and said ok, ok, I will send you another one I said fine thank you.
SADLY I have to complain that, that when that pizza arrived to my home I in fact returned the original uneaten pizza and received what I thought would be a better made pizza. To my surprise it too was also completely BURNT! as well. I just gave up because I had to feed my 12 year old god-daughter who had waited at this point over an hour to eat.
I am very disappointed and will NEVER order pizza from Dominos again. I didn't feel this issue would be solved by way of management at the Atlantic City Store after speaking to him earlier. so I decided to contact the home office of Dominos.
I went to get the special 1mediun pizza and 16 bites of bread for $9.99 and the manager told me that the code didn't work and took the flier from [me]. So rude and told me if you want it you have to pay regular price. It is not my fault that the code on the coupon didn't work,,. Add reply
ESPANOLA, NEW MEXICO -- I went to get a pizza and watched the guys make the pizzas and scratch their faces and pick @ their noses and then answer the phone and handle money and then go back and finish making pizzas. No gloves were worn and no hands were washed. I asked about all of this and one told me that all germs die in the hot ovens. He said the health department approves of all of this and their district manager approves also. I left. I won't be back there anymore.Add reply
VANCOUVER, WASHINGTON -- I placed my order online. 2 median 2-topping pizzas, 14 hot wings and stuffed cheesy bread with spinach and feta. Wings with ranch and bread with garlic dipping sauce. When I was ready to pay, the app ... read full review
CHATTANOOGA, TENNESSEE -- I have been ordering Dominos for a good while now, but this time the delivery man name Robert on Hixion Pike, had an attitude with me. I know I'm supposed to answer my phone before they leave the store to bring your order. OK, I answered my phone when he called the first time but then he called again and I didn't get it. So, he came to the door and said next time I'm not going to bring your order. But it's the way he said it. Then he said Papa Johns delivers, call them the next time. So I called the store and complained, he should be fired.Add reply
The pizza had the right ingredients typed on the box, but the wrong ones on the pizza. I called and the manager wanted to know why it took so long for me to call back.. As if I need to inform them as to what time my family all get home together to eat our supper that we paid for!!!! How dare he, am I right?? 1 Replies - Latest reply on 08/24/2013Add reply
Ordered pizza from Dominos Pizza in Houma, La off of West Park Ave, Store #3048 and when the pizza arrived two of the three pizzas looked like they were dropped. The slices were stacked on top of each other and some slices were folded over. We took pictures of pizza and called store. 1 Replies - Latest reply on 09/22/2013Add reply
HALLANDALE, FLORIDA -- I order 3 med pizzas, the manager took the order and told me 45 mins. An hour went by and I called the manager. He told me the driver got lost and he came back to store. He was on his way. Another 30 ... read full review2 Replies - Latest reply on 10/28/2013
Every time I order pizza I ask for cheese packages. They tell me they don't give them out anymore. Why do you just give out the pepper package but not the cheese? Kids don't like the pepper. I will start ordering from Pizza Hut. 1 Replies - Latest reply on 09/08/2013Add reply
CLUTE, TEXAS -- I have a coupon for Domino's, buy one get one free with Official Fund Raising Card of Domino's. They told me today that they wouldn't honor it although it is supposed to be good until Dec. 31, 2013. They told me I had to buy a larger pizza and get a smaller one and I had to buy a large Pizza. That is not what my coupon states and they have honored it in the past. If you do not want to honor your coupons then do not give them . I am so angry over this. I know you don't really care but I don't want any coupons from you anymore and will probably not do business with you if you don't honor my coupon today. It doesn't have a number on it. I am tired of people lying to me.1 Replies - Latest reply on 06/13/2013Add reply
LOUISVILLE, KENTUCKY -- Dominos pizza franchise here in Lou. Ky. took my daughter and her friends order, they were told their free school coupons would be honored at pickup. When I drove them there to get their order employee argued with the one that took their phone-in order, wouldn't honor their school coupon and charged them for it.
I went in alone the 2nd time and told them that I didn't feel it was right because they called to make sure it would be honored at their location. They stared at me and one employee admitted she did take the call and apparently made a mistake never really apologizing. I felt they should not of been charged because of her mistake. I would of not made the trip if we were told this ahead of time. It was the employees mistake.
I received a medium one topping pizza last week that was so over-cooked there wasn't any sauce visible. I order dominos frequently and this one was the worst I have ever received. I will still continue to order from your company. Add reply
Our food was not correctly prepared and the workers had poor customer service. The company is not clean and the workers have the slightest regard about the customer. 2 Replies - Latest reply on 03/25/2013Add reply
The order was not right and the tried to charge us with sauces we didn't even get and charged us with two deliverys when they came to the same place. Add reply
BLUE ISLAND, ILLINOIS -- I ordered my pizza at 5:04 and as soon as I hung up I felt that this was gonna be a mistake, mainly because I paid with credit card. They told me 35 mins. I asked for specials and ordered a large with multiple toppings and an order of lava cakes for desert. An hour and 10 minutes later the delivery guy shows up with two orders of lava cakes... no pizza. But guess what... he managed to get my card number right. The manager Jen was an complete ass and come to find out (from delivery guy) that the kid that sounded high was her son. They placed me on hold for five minutes before I hung up and called back. I can hear this poor excuse of a manager in the back ground talking smack. She told them to place me on hold and she can't believe I was freaking for one pizza... no genius. I was tripping because you poor excuse of customer service people have my card info, and to be honest that's exactly why you just make pizza.
1 Replies - Latest reply on 03/04/2013Add reply
Take a customer service class once in a while. You tell two screaming hungry kids they aren't getting pizza tonite when you already told them they were.
Bought a oven baked sandwich after work one night and wings guy with bad eye must didn't see it but after I ate one half of it I looked at the second half the bread was molded. When the situation was brought to location attention offered me a free sandwich but I will be going to the doctor for safety reasons 3 Replies - Latest reply on 07/04/2013Add reply
FT. WASHINGTON, MARYLAND -- On 1/18/13 I called to order a pizza. When the pizza did not arrive I called to check on it after an hour and was told the order was not placed. To make a long story short, the employees were rude and very unprofessional. They were so rude on the phone, I had to get in my car and go to the store because they refused to give their names on the phone. When I got there they were ruder in person than on the phone. They cursed me out, told me to suck something and called me a b..... I was shocked and appalled. Apparently these guys were not afraid of losing their jobs. They were just ugly. I had to call the police because one of them stated that if he lost his job, he knew where I lived. I've had bad service before, but they took bad service to another level. They could not make a pizza for my puppy.3 Replies - Latest reply on 07/04/2013Add reply