Dominos both locally and nationally has crap customer service
GLENS FALLS, NEW YORK -- Last week, as I was recovering from a painful illness, I was wakened--second time this year--by a Dominoes delivery driver knocking on my door at 1:30 in the morning. It's very hard to get up when one is in pain, to answer a door--and harder still to go back to sleep. And, I was very sound asleep, and didn't order a stinking pizza.
I was justifiably angry, that Dominos did not get better directions at that hour, so the driver wouldn't make any mistakes.
I complained to the main website about it. I did say that I hated Dominoes--only because this was the second time a delivery man has mistakenly knocked and woke me post-midnight. When I wrote, it was 2am and I was in pain, tired, and angry--I had to get up for work at 7am, and knowing that I wasn't going to be able to get back to sleep made me just a wee cranky.
The first response I got from Dominos was an auto response---merely telling me they'd shuffle my complaint on to the local shop.
The response I got from the local shop, was nothing less than infantile and sarcastic (see below). If I only MOMENTARILY hated them before, I certainly hate them FOREVER now.
Dominos has CRAP customer relations! After this e-mail, I wouldn't touch anything by Dominoes with a barge pole. I'll order local, or go to Subway or Pizza Hut or whatever.
Normally for any complaint I would offer a free meal and dessert on us but since you hate Domino's Pizza all I can do is apologize for my driver disturbing you last night...ETC.