Dominos - Page 2

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1.5 out of 5, based on 11 ratings and
27 reviews & complaints.

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Open Late, but Not Taking orders...
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Rating: 1/51

ST JOSEPH, MICHIGAN -- Why be open until 12 am and answer the phone if you won't satisfy an 11:40 pm pick up order?

     
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Not Getting What You Order online or Short on What You Order
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Rating: 2/51

ANN ARBOR, KENTUCKY -- I ordered boneless wings, got bone in or get shorted on the boneless. Live in Glasgow, KY.

     
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Bad Service and Missing Food!
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Rating: 1/51

AUGUSTA, GEORGIA -- My order had food missing. Instead of fixing the problem they said they credited the food to that I already paid for to my phone number. When I called just two days later they refused to give me the food. But the worst part besides waiting on hold for over 30 minutes was the store employees talking about dropping food, the customers as well as sex and doing drugs! I was so shocked by this experience that I will NEVER order from Domino's again!

     
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Unsatisfied Customer
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Rating: 1/51

BALTIMORE, MARYLAND -- I called Domino's to place an order and when my order arrives there is something always missing. It has come to the point that they won't deliver to me anymore. I have credit at that location and I can't use it. The managers told me over the phone that he will not be allow anyone to deliver to my home. I am so upset because I spend money with them but you no longer want me as a customer. I have told my family not to order from Domino's because of my situation. I hope something can be done.

     
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Service and Bread Sticks
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Rating: 2/51

SELMA, TEXAS -- The person I spoke to when ordering was rude. Put me on hold twice once in the middle of my order. Talked so fast I could not understand her. She also acted output when I asked her to repeat a special I asked about. I also had cheesy bread and thought it would be better than before. The dough seemed a little raw and there was hardly any cheese. I love Domino's but I would prefer better service and better bread.

     
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Not delivering to your house anymore
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BIDDEFORD, MAINE -- Kudos to the franchise for making a great hand tossed pizza. I know doesn't sound like a complaint it's not the pizza... that said we ordered from them several times and we live about 3 miles from the Biddeford, Maine site which we confirmed with them. Then, this is after they delivered multiple times to my house... "we cannot delivery to your house." When asked why? The person said "cause we don't..." yet they delivery to my friends' house on Brenda Circle in Saco which is about 5 miles away. So why stop delivery to my house which is closer... Well I guess you're going to lose my business. You know that's a bad business move on your part...

Wish the franchise was able to straighten this policy. If you deliver up to 5 miles then do so... Now if you want the special to medium pizzas as advertised you must place the order online. What? You guys make things difficult and losing business.. Wise up and give the customers the deals. Not everyone has a computer.. for pizza that's good you are not wise business people or good at customer service.

     
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Poor service, late deliver, wrong order, and the cold pizza was not even cut.
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My wife ordered a simple pie and wings since we worked late tonight. But on the contrary of what their advertisement said, which they probably spent millions on. We placed a simple order that took forever to receive, and when we finally got it, sauces we ordered were missing and the pizza was cold and uncut. We called and ** who was off the clock offered to drop them off since he lived a half block away. So I guess what I am getting at is that Domino's still sucks and you can't pull the wool over everyone's eyes. Sorry for your inconvenience. It will not happen again. Thank you for a crappy night!

     
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Crunch Cakes are the bomb diggity
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BENNINGTON, VERMONT -- I just ordered some Domino's and decided to tack on a 3.99 box of 2 Chocolate Lava Crunch Cakes. I had no idea what it was, but the boyfriend had been losing his mind ever since he saw the commercial, so I decided to give it a go.

These are awesome! One is just enough. The whole thing kind of has the texture of a brownie "edge" - super chewy and rich. On the inside is a generous amount of molten fudge - probably the same stuff used in hot fudge sundaes. They're dusted with powdered sugar and very, very sweet. Overall - very, very good quantity and price. Nice addition to your Friday night carb-coma.

     
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Dominos both locally and nationally has crap customer service
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GLENS FALLS, NEW YORK -- Last week, as I was recovering from a painful illness, I was awakened--second time this year--by a Domino's delivery driver knocking on my door at 1:30 in the morning. It's very hard to get up when one is in pain, to answer a door--and harder still to go back to sleep. And, I was very sound asleep, and didn't order a stinking pizza. I was justifiably angry, that Domino's did not get better directions at that hour, so the driver wouldn't make any mistakes.

I complained to the main website about it. I did say that I hated Domino's--only because this was the second time a delivery man has mistakenly knocked and woke me post-midnight. When I wrote, it was 2 am and I was in pain, tired, and angry--I had to get up for work at 7 am, and knowing that I wasn't going to be able to get back to sleep made me just a wee cranky.

The first response I got from Domino's was an auto responsemerely telling me they'd shuffle my complaint on to the local shop. The response I got from the local shop, was nothing less than infantile and sarcastic (see below). If I only MOMENTARILY hated them before, I certainly hate them FOREVER now. Domino's has CRAP customer relations! After this e-mail, I wouldn't touch anything by Domino's with a barge pole. I'll order local, or go to Subway or Pizza Hut or whatever.

E-MAIL: Normally for any complaint I would offer a free meal and dessert on us but since you hate Domino's Pizza all I can do is apologize for my driver disturbing you last night... ETC.

     
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No customer service
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PORT ALLEN, LOUISIANA -- Today I order Domino's pizza to eat at work. I was told that the order I originally made was not big enough to qualify for delivery. The minimum was 20 dollars. I told him to make it anyway and I would close down work to pick it up. He told me he could not do this due the fact he started it already as a delivery order. I told him too add a 2 litter coke to raise the price, trying to be as helpful as possible.

Soon after this ordeal he told me that the delivery guy should be back any minute and that it would be 30 minutes. I said that was fine. 45 minutes later when my pizzas have not arrived I called to cancel my order so I could run up the street for something else and also not spend as much money. The gentleman who talk my order very rudely said that the food was already cooked and it was 20 dollars worth of food and that I should be more patient. I felt that I was patient enough. I then told him that I understood that I was a waitress and I know how things can be but it had almost been an hour at that point and the delivery man wasn't there yet.

I knew for a fact that it took about 15 minutes to get from Domino's to my office building. The gentleman refused to cancel my order practically yelling at me and saying "Well what am I supposed to do with this food?" I told him "Never mind. Keep my order. It just better be there in 15 minutes and be hot." I only did this because I was guilt tripped. So an hour and 30 minutes later I finally got my food. Needless to say it was cold and the order was wrong but I didn't feel like fighting a losing battle. I will never go to or call Domino's in Port Allen, Louisiana ever again.

     
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