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27 Reviews & Complaints

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Service and Bread Sticks
Posted by Jenlbauer74 on 08/02/2012
SELMA, TEXAS -- The person I spoke to when ordering was rude. Put me on hold twice once in the middle of my order. Talked so fast I could not understand her. She also acted output when I asked her to repeat a special I asked about. I also had cheesy bread and thought it would be better than before. The dough seemed a little raw and there was hardly any cheese. I love Dominos but I would prefer better service and better bread.
     
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Artisan Pizzas....Nom Nom
Posted by GreenstarYT on 10/01/2011
Ok so my first review under this account, yay!

Anyway, my husband caught an ad for Domino's new "Artisan" pizzas. He knew right then and there what he desired for dinner. I was skeptical to say the least. Not only did I NOT want pizza for dinner, but I didn't want Domino's specifically. I figured I would at least give these new pizzas a shot.

I ordered the spinach/feta alfredo one for me, and the sausage and peppers one for him. They are 6 slice rectangle pizzas that focus on toppings and cheese over crust and sauce. The crust is thinner then a normal pizza, but not crispy. It's definitely a chewy crust.

I normally get a pizza very similar to the spinach alfredo so I wasn't expecting much, but this pizza was really good! The mix of different cheeses was very appreciated, and the plain crust was a welcome change over their garlic dusted variety. (I enjoy that crust too but it would not work well with this pie). I thought the cheeses + alfredo sauce would be really overpowering, but they worked well together. My husband ate his entire pizza and said he enjoyed it, and I ate 2 slices and saved the rest. It was so good I would have gladly eaten more, but I refuse to be a fatty.

At $7.99 they're an affordable deviation from a standard pie. If you go on their Facebook page they are giving away these pizzas for free. I believe the next giveaway is Monday. So if you don't feel like spending $7.99 you can at least try to get yourself a free dinner Monday. My only complaint is more silly then anything. On the box they make a fuss about how they're not really artisans but the maker of the pizza (or the manager) is supposed to sign the box on a special dotted line to signify their commitment to bla bla bla. Both our boxes were unsigned, I guess there is no commitment at my location! lol I'm sure corporate would not be pleased.

     
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Posted by trp2hevn on 2011-10-01:
I saw that commercial just the other day. The pizza really did look good, but they all "look" good on TV. Glad to hear that you liked it. Maybe I'll have to give it a try. But free pizza tastes better too.
Posted by raven2010 on 2011-10-02:
That ad is run here all the time----I have also bee skeptical because Dominos is usually a cheap, bland brand.

Good to know they may be changing their image!
Posted by Anonymous on 2011-10-02:
It says you can get a free one today. But its carry out only.
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Horrible customer service
Posted by Swynter2 on 08/14/2011
The person who served me was very rude and when asked for employees name he refused to give it to me nor would anyother employer!!
     
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Posted by ok4now on 2011-08-14:
You're venting, more info please.
Posted by Anonymous on 2011-08-14:
good review, very helpful, I too would be annoyed if I was treated like that.
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Quality
Posted by Gdevine77772 on 07/29/2011
Dominos. If you want to make a "better" pizza. Try putting a few more toppings on them. I bought "1" pizza for $17 and there was hardly any toppings on it. It seems like the more toppings a person orders the fewer you put on it. Thats what makes a pizza & customers happy.
     
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Posted by Skye on 2011-07-29:
That's right! More toppings make a happy customer. Contact them, they want your feedback.

http://www.dominospizza.co.nz/corporate/contact/feedbackform.aspx
Posted by danny54 on 2011-07-29:
I saw a new ad on TV where the units are getting actual feedback numbers and comments now. They can see real-time reports from their customers.
Posted by ok4now on 2011-07-30:
I agree. Dominos just opened a store near me and they have been celebrating their "Grand Opening" now for 3 months. While their menu prices are cheap they offer nothing for your money. Went and ordered in the store. They pre-measure everything. The final result is a pizza with barely any toppings. This is a scam & ripoff. I refuse to return. They don't have a clue on how to make a good pizza.
Posted by Skye on 2011-07-30:
Only pizza worth eating, if you have access to it, is New York Pizza.

When pizza folds, it's pizza.
Posted by saj80 on 2011-07-30:
Sounds like a Papa John's pizza, all crust and sauce, no other ingredients.
Posted by Anonymous on 2011-07-30:
Skye +100. Thanks for info and link.
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Not delivering to your house anymore
Posted by Deebear on 07/06/2011
BIDDEFORD, MAINE -- Kudos to the franchise for making a great hand tossed pizza. I know doesn't sound like a complaint it's not the pizza...that said we ordered from them several times and we live about 3 miles from the Biddeford, Maine site which we confirmed with them. Then, this is after they delivered multiple times to my house...we cannot delivery to your house when asked why? The person said cause we don't...yet they delivery to my friends house on Brenda Circle in Saco which is about 5 miles away so why stop delivery to my house which is closer...well I guess you're going to lose my business. You know that's a bad business move on your part ...wish the franchise was able to straighten this policy. If you deliver up to 5 miles then do so..... Now if you want the specail to medium pizzas as advertised you must place the order on line. What? you guys make things difficult and losing business..wise up and give the customers the deals noteveryone has a computer..for pizza thats good you are not wise business people or good at customer service
     
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Posted by madconsumer on 2011-07-06:
if they are so close, couldn't you just drive and retrieve the pizza?
Posted by redmx3racer on 2011-07-06:
The best Pizza in Biddeford is Alex's, in my opinion. Only downside is you can only get 1 size (small).
Posted by leet60 on 2011-07-06:
I don't know the OP's area, however, many pizza restaurants will stop delivering in an area for various reasons. These can be anything from traffic congestion that must be navigated to reach the area to having experienced robberies of their delivery drivers.
Posted by Anna Molly on 2011-07-06:
Great points, Leet60. I've had this happen to me before (not a pizza delivery place). I was told they no longer deliver to my area, but, since my household proved to be a good past customer, they would grandfather us, and continue to deliver here. They did. Too bad they went out of business. I wouldn't expect a national chain to do the same, and, that's sad.
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Poor service, late deliver, wrong order, and the cold pizza was not even cut.
Posted by Superslug27118 on 06/02/2011
My wife ordered a simple pie and wings since we worked late tonight. But on the contrary of what their advertisement said, which they probably spent millions on. We placed a simple order that took forever to receive, and when we finally got it, sauces we ordered were missing and the pizza was cold and uncut. We called and David who was off the clock offered to drop them off since he lived a half block away. So I guess what I am getting at is that domino's still sucks and you can't pull the wool over everyone's eyes. Sorry for your inconvenience. It will not happen again. Thankyou for a crappy night!
     
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Posted by bargod on 2011-06-02:
George W. Bush ordered pizza delivery for the White House. The Pizza guy,
wanting to do an especially good job with the president’s pizza, asked if he
should cut it in six or twelve pieces. George responded, ”Six, please. I
could never eat twelve pieces.”

Posted by DebtorBasher on 2011-06-02:
LOL!!!
Posted by trmn8r on 2011-06-02:
Yeah, that's a good one, though I hate to see people make fun of GWB. Really I do.
Posted by ok4now on 2011-06-02:
Dominos just had their "Grand Opening" right up the street so we gave them a try. On Monday nights they have a special where you get two large pizzas with two toppings for $5.99 each. We ordered in the store and watched them make it. They are sooo cheap. Everything is pre-measured and they barely put any toppings on. They cook it for 6 minutes at 475 degrees and the dough was under cooked. Had to heat it up when we got home. This is NOT good pizza, stay away from these people.
Posted by Whiteduck on 2011-06-03:
I've had great luck with them since they started the new campaign. The food has been good and the service was exceptional. I complained online about the wings being cold and 10 minutes later they were knocking on my door with a new order for free. I never even talked to a human.

Sorry it doesn't seem to be an across-the-board improvement...
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Crappy employers
Posted by Myman800 on 02/23/2011
I work at domino's pizza and I hate that I see all these people complaining but I no that all of our employees are threatened with there jobs every single day.....its horrible so we have to do exactly what were told which what I read is the things were suppose to do.....and if we don't do what were told we will get terminated.
     
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Posted by leet60 on 2011-02-23:
"...if we don't do what were told we will get terminated..."

That's called working for someone else.

Having policies or standards one must meet does not excuse the often poor customer service one receives often from Dominos. If the behavior of the employees I have witnessed is in line with the policies of the company, I am baffled how they remain in business.
Posted by Anonymous on 2011-02-23:
Welcome to the real world.
Posted by trmn8r on 2011-02-23:
"crappy employers" = work somewhere else also.

All signs point the exit. When one door closes, another opens, and the sky is blue, the birds are chirping, and the waterfall splashes gently into the shimering stream beneath. You'd be surprised.
Posted by Anonymous on 2011-02-23:
trmn8r> Careful not to lead them to the promised land...or the land of make believe.

For the majority of society, work sucks. It's a means of providing for their families and nothing more. Unless you own your own business, you better get used to dancing for the man.
Posted by trmn8r on 2011-02-23:
ok, ok. Guilty as charged! I was going to add something at the end, such as "at least for the first week." LOL
Posted by Anonymous on 2011-02-24:
I found it's better just not to get pizza fron Dominos. Why put up with lousy employees for lousy pizza?
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Bad Customer Service
Posted by Ladyvalarie on 07/09/2010
JOPLIN, MISSOURI -- Some co-workers and I wanted to celebrate July 4th with having pizza thought instead of ordering from Little Ceaser's pizza we thought about Domino's pizza. I ordered 8 lg pizza's 2 double pepp, 2 double sausage, 2 double can/bacon, 2 chzz and 2 mediums with pepp, sausage, can/bacon total order came too 81.84. Also was very specific with what I had ordered wanted to have a small bx of your peppers, parmesan chzz packets and lots of napkins.

When we arrived were greeted by server**3330 told her who I was, she got the first part of the order, when I asked where the small bx of your peppers, parmesan chzz packets and lots of napkins. She became very snappy and said that is only the first half of your order. Upon getting the rest of my order she continued her rude behavior by making comments about where I work, she said that's why we don't deliver to NCO. I do work there always show respect to everyone no matter the case, store manager was even in on it too laughing at us.

When I waited to contact the store manager yesterday he was rude, basically called me a liar that I had attacked his employee's first verbally. Believe me if I had done as he had said someone would have went to jail.

So I went to facebook made a complaint to Domino's there guess what they took the complaint off even blocking me from making a complaint with them. I have made a complaint with *Domino's Customer Case #: 788062. Now the response is quick from them. Now I want justice for how I've been treated and mocked by the employees. Stay away from 1505 West 10th Street, Joplin store manager cares more about protecting his employees than the brand of Domino's. Now this has turned into this, I've been in customer service for 30 yr's never have I seen such disrespect for a customer. Yet no one has said that the employees will be disciplined for disrespect I should ask for compensation from them, that is sinking below the belt. Customers are wrong sometimes in this situation I'am right on the money with all of this.

If anyone knows the corporate ** I would love to have it. This is not over yet.
     
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Posted by drugdoc121 on 2010-07-09:
She probably started getting snippy because you were already asking where the condiments were before she even had a moment to finish giving you your food order. No idea what NCO is- only acronym my mind could give was Non Commissioned Officers which made no sense. They were wrong to make fun of you though I find that even hard to envision, an entire store making fun of a customer who just spent almost $100? With no provocation as well? And what's with a box of peppers? What would anyone need an entire box of peppers? You seem pretty aggressive yourself from the tone and remarks in this review- sounds like this exchange went both ways.
Posted by andbran on 2010-07-09:
honestly i think you need to get over it. considering how large an order you had they couldnt give it to you all at once. im not saying you should not be insulted over how you were treated. my suggestion is just never go there again.
Posted by Ytropious on 2010-07-09:
The Domino's facebook is not for direct complaints, that is why your comment was removed.
Posted by oldisgood on 2010-07-10:
I can just see the poster asking about where the condiments were in a not nice way and the employee stating that the order was only half delivered. I think the poster probably wasn't as polite as she thought making the employee cop an attitude. It never serves anyone well to get angry and then expect something to be done for you. It sounds like both sides were at fault to some degree.
Posted by ladyvalarie on 2010-07-11:
The situation is over talked to the store owner the issue was about mocking a customer where I work at. I'm the customer was not wrong in this situation nor did I demand compensation because it would have been the wrong thing to do. Apparently some of the Domino's employees have had trouble in the past with others where I work and never me until last wk.

So with that understanding I dropped it only asked to be treated with a little respect. When someone order's a pizza to go with condiments the restaurant should provide a to go bag or a small bx to put the condiments in they always did before. That way condiments stay together never get lost in a car or blown away by the wind when going to the car.
Posted by PepperElf on 2010-07-11:
so out of curiosity, you never did state... whether or not you had originally asked nicely or not.


and i find it hard to believe that a polite complaint would be removed
though if the complaint was written in such a way that it was offensive... well it's their facebook account, they have every right to block anyone they want
Posted by ladyvalarie on 2010-07-11:
oh, yes i did was a lady in doing it.
Posted by nilesh khakhriya on 2013-06-19:
Bad Service
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Crunch Cakes are the bomb diggity
Posted by Diabolical on 09/11/2009
BENNINGTON, VERMONT -- I just ordered some Domino's and decided to tack on a 3.99 box of 2 Chocolate Lava Crunch Cakes. I had no idea what it was, but the boyfriend had been losing his mind ever since he saw the commercial, so I decided to give it a go.

These are awesome! One is just enough. The whole thing kind of has the texture of a brownie "edge" - super chewy and rich. On the inside is a generous amount of molten fudge - probably the same stuff used in hot fudge sundaes. They're dusted with powdered sugar and very, very sweet.

Overall - very, very good quantity and price. Nice addition to your Friday night carb-coma.
     
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Posted by trp2hevn on 2009-09-11:
I've seen those commercials too. They do look good. I guess now I'm gonna have to try one.
Posted by Skye on 2009-09-11:
Those sound really good. I like the part about the boyfriend losing his mind, ever since he saw the commercial.

Good review!
Posted by Skye on 2009-09-11:
Carb coma, perfect ending.
Posted by Anonymous on 2009-09-11:
I just might get some of those thanks.
Posted by Anonymous on 2009-09-11:
Never heard of them, but I guess I'll give them a try. Sounds like you should get some credit for marketing them on M3C.....
Posted by madconsumer on 2009-09-11:
nothing i would like, but they sound good for people who love chocolate!

great review.

very helpful.
Posted by Ytropious on 2009-09-12:
I got one free with my pasta bowl (also delicious btw). My only complaint was it was a little too small compared to a real chocolate lava cake single from say Omaha Steaks. I also wouldn't pay 2 dollars for one, but still they're tasty.
Posted by old fart on 2009-09-27:
Bomb diggity...? LOL
Posted by Eloise on 2009-09-27:
Sounds awesome! Can I have some now?
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Dominos both locally and nationally has crap customer service
Posted by Playwrite27 on 08/17/2009
GLENS FALLS, NEW YORK -- Last week, as I was recovering from a painful illness, I was wakened--second time this year--by a Dominoes delivery driver knocking on my door at 1:30 in the morning. It's very hard to get up when one is in pain, to answer a door--and harder still to go back to sleep. And, I was very sound asleep, and didn't order a stinking pizza.

I was justifiably angry, that Dominos did not get better directions at that hour, so the driver wouldn't make any mistakes.

I complained to the main website about it. I did say that I hated Dominoes--only because this was the second time a delivery man has mistakenly knocked and woke me post-midnight. When I wrote, it was 2am and I was in pain, tired, and angry--I had to get up for work at 7am, and knowing that I wasn't going to be able to get back to sleep made me just a wee cranky.

The first response I got from Dominos was an auto response---merely telling me they'd shuffle my complaint on to the local shop.

The response I got from the local shop, was nothing less than infantile and sarcastic (see below). If I only MOMENTARILY hated them before, I certainly hate them FOREVER now.

Dominos has CRAP customer relations! After this e-mail, I wouldn't touch anything by Dominoes with a barge pole. I'll order local, or go to Subway or Pizza Hut or whatever.

E-MAIL:

Normally for any complaint I would offer a free meal and dessert on us but since you hate Domino's Pizza all I can do is apologize for my driver disturbing you last night...ETC.
     
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Posted by jktshff1 on 2009-08-17:
With a little searching, you could probably find contact info for the manager, then call him at 2:00 in the morning a ask him how it feels.
Posted by PepperElf on 2009-08-17:
dominos delivers at 0130?

i figured they'd close at like 2300 or 0000
Posted by Anonymous on 2009-08-17:
Most Dominos close at midnight or w/e, This story sounds fishy to me.
Posted by Anonymous on 2009-08-17:
First of all the manager in his/her reply did not dispute the incident occurred. That being the case the manager had no call to be a jąckass. Ya know either offer a heart felt apology or blow it off but you don't further antagonize the situation by going twerp.

If I was the OP I would forward the manager's smug reply back to corporate Dominos. Perhaps somebody at corp will teach the twerp a lesson in people skills.
Posted by Anonymous on 2009-08-17:
Wallace, The dominos pizza in Glen Falls stays open till 2AM on Friday and Saturday and 1AM Sun-Thus.
Posted by Anonymous on 2009-08-17:
Next time it happens, call 911 and tell them you are home alone and that there is a strange man pounding on your door. That ought to take care of it.
Posted by Anonymous on 2009-08-17:
I would have taken that email as sarcasm. There is nothing professional about it. Poor form, Domino's. OP, perhaps get one of those DO NOT DISTURB signs and hang it on your door? It would give you something to throw at the delivery guy when he does it again, and you know it will happen again.
Posted by Anonymous on 2009-08-17:
I like Ken's advice. Also, I never answer the door if I don't recognize who is at the door. Ever.

OP, maybe one of your neighbors has trouble remembering their **correct** address, after all it was at 2am.
Posted by PepperElf on 2009-08-17:
call the police even if the guy goes off
since i'ts not really an emergency just call the regular number

file a complaint against dominos for disturbing you at 1am
Posted by goduke on 2009-08-17:
I, for one, would kind of like to see the email that was sent to Domino's.
Posted by jktshff1 on 2009-08-17:
At that time of the morning, I would have my handgun in one hand while opening the door with the other. 'Betcha they wouldn't come back.
Posted by Anonymous on 2009-08-17:
LOL @ Jkt! I was just thinking that! If the dogs don't scare 'em off, that might just be the ticket.
Posted by Anonymous on 2009-08-17:
my oh my, all this over an address mixup?
Posted by Anonymous on 2009-08-17:
Domino's is still in business?
Posted by goduke on 2009-08-17:
Yes they are, yaya. And they have the same bad pizza you remember from 20 years ago.
Posted by Anonymous on 2009-08-17:
So it still tastes like cardboard with cheese?
Posted by Anonymous on 2009-08-17:
The sad thing is, the pizza actually does have a kind of cardboard taste. I only like papa johns, at least it tastes decent.
Posted by Anonymous on 2009-08-17:
Wally, try Barros. It's waaaay better then Papa Johns
Posted by Anonymous on 2009-08-17:
I don’t think they deliver in my area.
Posted by Anonymous on 2009-08-17:
Go find one and dine inside. Go at lunchtime and get a few slices. They actually have good lunchtime deals. You can get two slices of pizza, a small salad, and a drink for under $5
Posted by Anonymous on 2009-08-17:
I will try it out, Today I’m getting some colonel for lunch. If My boss ever lets me get off. Damn cash for clunkers.
Posted by Anonymous on 2009-08-17:
I wish they had that program last year when I had my piece of s**t Corolla
Posted by Anonymous on 2009-08-17:
Wallace are you a car salesman?
Posted by Anonymous on 2009-08-17:
Hey I Drive a Corolla.
Posted by Anonymous on 2009-08-17:
Hell nah, all I do is crunch the numbers, and tell folks how much they will have to pay. And Then process all the paper work.
Posted by Anonymous on 2009-08-17:
Mine was a 1996 Corolla, the speedometer and odometer didn't work, some idiot superglued the power steering cap on so there was no power steering, the back window was broken, there was a huge crack in the windshield, and the struts were broken so it was unsafe to drive. But that car would not die. I stopped taking care of it, didn't change the oil in two years (hoping it would break down so that mommy and daddy would buy me a new car) and it wouldn't die!
Posted by Anonymous on 2009-08-17:
Is this cash for clunkers tidal wave of paper pushing going to result in more bucks in your pocket?
Posted by Anonymous on 2009-08-17:
I don’t work on commission, but the more business we get the less layoffs ..
Posted by Anonymous on 2009-08-17:
Once they run out of money for cash for clunkers, we will be back to were we started.
Posted by Anonymous on 2009-08-17:
I bet the salesmen are loving it. First prize is a cadillac eldorado. Second prize is a set of steak knives. Third prize is your FIRED!
Posted by Anonymous on 2009-08-17:
IF you ever seen the show, king of cars. That’s kind of like how our dealership is. If you don't meat your weekly sales quota. say adios.
Posted by Nohandle on 2009-08-17:
Hold it here folks. It appears I'm having trouble with my fridge repaired twice within the past I guess 12 months. I was sorta hoping there would be a new program that would assist me with a new fridgerator purchase. Mine's not old, but obviously there's a problem here with this one. Hey guys, come on and have a heart. I'll trot on out tomorrow and select a new one.
Posted by Anonymous on 2009-08-17:
Cash for fridges?
Posted by Anonymous on 2009-08-17:
Back in college I used to deliver pizzas. Every time I delivered to the Chevy dealership they would would make fun of my Datsun B210 then try to sell me a chevy. I'm like ya know perhaps if you guys ever TIPPED I might give it a thought but they didn't and I didn't. Now the mormons they were huge tippers. That's why I never have a bad thing to say about mormons.
Posted by madconsumer on 2009-08-17:
nohandle,, where did this come from????

""Hold it here folks. It appears I'm having trouble with my fridge repaired twice within the past I guess 12 months. I was sorta hoping there would be a new program that would assist me with a new fridgerator purchase. Mine's not old, but obviously there's a problem here with this one. Hey guys, come on and have a heart. I'll trot on out tomorrow and select a new one.""

to the poster, ever heard of not getting out of bed to answer the door?
Posted by Anonymous on 2009-08-17:
Really stew? My parents are mormon and my dad is the worst tipper ever!
Posted by madconsumer on 2009-08-17:
what does being mormon have to do with this review??
Posted by Anonymous on 2009-08-17:
Well all I know is every time I delivered pizza to the LDS church in core Norman I walked away with at least a 50% if not more tip. And those white shirts had big orders. I think the head guy there was trying to rope me in because he thought I'd be a good get for the lord. Anyway I'd jack over any driver to get that LDS order I'll tell ya what.
Posted by Anonymous on 2009-08-17:
Mad, Stew mentioned that mormons tipped good when he delivered pizza
Posted by Nohandle on 2009-08-17:
Cash for Clunkers came into the review Mad, so I thought I'd toss in a replacement for a new fridge rather than a car. Next question?
Posted by Anonymous on 2009-08-17:
My uncle considers tipping, a form of pan handling. He's like if they paid these kids properly they shouldn’t need the tips.
Posted by Anonymous on 2009-08-17:
I Lust Pie!
Posted by Skye on 2009-08-17:
C20, I see you are at it again, lol.....

Posted by Anonymous on 2009-08-17:
Hi Skye! lol
Posted by Skye on 2009-08-17:
Hi Mr. Sauve Bolla guy that you are~
Posted by Anonymous on 2009-08-17:
Now don't go saying things that will make my heads swell...
Posted by Anonymous on 2009-08-17:
C2O, are you sure it's your head that's swelling?
Posted by Skye on 2009-08-17:
I'm not even going to reply to that, cause this would end up being rated X!
Posted by Anonymous on 2009-08-17:
LOL!
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