KATY, TEXAS -- I own a 2006 Sequoia Limited purchased at this dealership. From the beginning I noticed the truck would pull to the right. Had the service Dept. re-align at 3,530 miles (ASSUMED TIRE ROTATION WAS DONE AS WELL). At 6,971 miles, had the 5,000-mile-service, including tire rotation. Had the recall work done at 11,320 (front suspension lower ball joints replaced, which was supposed to include re-alignment + rotation). At 13,903 had them check the tire pressure light (on for 12 hours). At 14,936 miles I had the 15,000-mile-service (includes tire rotation).
By now, I see uneven wear on the tires (outside of tire) and request honoring the extended lifetime warranty. Service person indicates tires not worn to 2/32nds yet. At 20,052, I request once again execution of the warranty. Service person indicates not worn enough and writes in service order to rotate tires and verify for abnormal wear patterns (which are obvious by now, yet no further action was taken by them).
At 24,693 miles I request warranty again, and as expected service person writes in order to check for wear and advice when tires at 5/32nds. At 29,862 miles I have a minor repair done to the left front tire and ask again about executing the warranty. Same answer I get, out I go with worn tires. Today, 1/Aug/2008 with 31,461 miles on them tires are worn to the nylon.
I take the truck to Don McGill to execute the warranty once and for all. To my surprise, service person tells me that I have to pay for replacement tires and wait for a refund (Don McGill would send to tire manufacturer a set of tires that complied with rules set forth in the guarantee (even wear all across. I did not accept this, as obviously this is not fair practice and puts the burden of recuperating the money spent on me).
Finally, the service person could not come up with a better excuse for not assuming their responsibility other than telling me that I did not rotate the tires frequently enough. What a joke. I have taken my 2 Toyotas out of their list and will give my business to someone professional and with ethics. Don McGill Toyota, what a shame!!
KATY, TEXAS -- I purchased a 05 Avalon from Don McGill on 9/21/07. I reviewed the car online check the vehicle report online seemed OK. So I went by my credit union informed them that I was in the market for a new vehicle, I was informed that I could use my Credit Union financing and get a much better APR and better deal. So I ride up to Don McGill to get the car I saw online.
First of all they lie for a living and I hate liars that's why I'm writing this complaint. I told my salesman Marlin ** that I was going to use my Credit Union financing to purchase my car. He went and spoke to their one of their Finance managers (Jerry) and he then came over to the desk I was sitting at told me that I could do all of my paperwork with Don McGill to save time as they worked with my credit union all the time.
Well to make a long story short I was lied to by everyone there at the company. All of them told me that I would get the same APR and monthly payment if I filled out my paperwork with Don McGill or at my Credit Union. By using their high-pressure sales tactics I was convinced to fill out my paperwork at the dealership. After doing this I went home, called my credit union and I received a totally different deal than what was offered by Don McGill.
I was offered 7.99% APR for 78 months and payment of 435 from DMT. My credit union quoted my 5.75% APR for 72 months and a payment around 400. So I went back to the dealership the next day and spoke with my sales person, which directed me to the Business Director which was a very rude and unprofessional person.
I was told that I was lying about the deal the credit union gave me, that I didn't know what I was talking about, and after a few moments of catching Jaime in her lies about the deal she got frustrated and told me that I was pissing her off and that she was going to throw me out of her office. WOW, now that's real customer service and this was coming from a DIRECTOR. Give me a break. I demanded my salesperson to get me the owner or general manager as I was very upset on how she spoke to me. I shook the General manager hands, looked him square in the eyes and calmly explained my situation and all the lies I was told.
The salesperson was standing there to whole time and was asked if (Jaime) told me those things Marlin stated yes and then at that point is when Mike knew his crew made a mistake. He apologized for Jaime's actions which he should had Jaime come apologize for her own mistakes.
I was promised by Mike that they would get everything corrected. He gave me four free oil change vouchers, which wasn't squat and a free hat for my small daughter and a free breakfast for the family. All this to show the shame on the company. I still will not buy anything further from DON MCGILL TOYOTA anywhere. They are liars and crooks and I hate that consumers get the short end of the stick in every situation. VERY DISSATISFIED!!
KATY, TEXAS -- An employee at a local car dealer is accused of stealing people's identity and police say he did it while trying to sell others what they thought was a good deal on a new set of wheels. For weeks, we've been talking with people who say those car deals cost them money and caused lots of damage to their credit records. Now that salesman, Duke **, is under indictment. "I gave him the $500 cash and went straight into finance," said car buyer David **.
** is one of two dozen car buyers who thought they were getting a good deal on a new car, but there were problems. One problem was the name on his loan. The middle name isn't **. When he said he pointed it out to the salesperson, ** was assured it was only a typo.
"They were running through it so fast, that he told me 'Don't worry about it. Just sign the contract so you can take delivery of the vehicle'," said **. Instead, detectives say ** and two dozen others were being ripped off. Authorities believe the salesman, Duke **, never turned ** down payment into the dealership. They say instead, the loan was processed under a stolen identity.
When the dealership found out about the problems, workers called all the customers in question and had them return the vehicles. Don McGill has not offered anyone refunds because the dealership never got the down payment. Because these customers have bad credit to begin with, the dealership can't offer the same low-interest loans to victims.
"We are a victim in this," said Don McGill GM Tim **. "Unfortunately, we're the worst victim in this for the simple reason that we had the most amount of exposure on this." As for those who are out of money and don't have a car, some have hired attorneys. They're asking why the Don McGill dealership isn't responsible for the actions of one of its employees.
"I think he should right a wrong," said **. "I don't believe he should make his customers who walk in be accountable for the ill dealings of his employees." Officials at the dealership say they had no idea of what ** was allegedly doing. They're cooperating fully with authorities. Harris County detectives say there were 25 complaints against ** in all. It's believed the financial impact of the bad loans is somewhere around $670,000.