Service Department - What a Joke
KATY, TEXAS -- I own a 2006 Sequoia Limited purchased at this dealership. From the beginning I noticed the truck would pull to the right. Had the service Dept. re-align at 3,530 miles (ASSUMED TIRE ROTATION WAS DONE AS WELL). At 6,971 miles, had the 5,000-mile-service, including tire rotation. Had the recall work done at 11,320 (front suspension lower ball joints replaced, which was supposed to include re-alignment + rotation). At 13,903 had them check the tire pressure light (on for 12 hours). At 14,936 miles I had the 15,000-mile-service (includes tire rotation).
By now, I see uneven wear on the tires (outside of tire) and request honoring the extended life tire warranty. Service person indicates tires not worn to 2/32nds yet. At 20,052, I request once again execution of the warranty. Service person indicates not worn enough and writes in service order to rotate tires and verify for abnormal wear patterns (which are obvious by now, yet no further action was taken by them).
At 24,693 miles I request warranty again, and as expected service person writes in order to check for wear and advise when tires at 5/32nds. At 29,862 miles I have a minor repair done to the left front tire and ask again about executing the warranty. Same answer I get...out I go with worn tires. Today, 1/Aug/2008 with 31,461 miles on them tires are worn to the nylon. I take the truck to Don McGill to execute the warranty once and for all. To my surprise, service person tells me that I have to pay for replacement tires and wait for a refund (Don McGill would send to tire manufacturer a set of tires that complied with rules set forth in the guarantee (even wear all across. I didi not accept this, as obviously this is not fair practice and puts the burden of recuperating the money spent on me).
Finally, the service person could not come up with a better excuse for not assuming their responsibility other than telling me that I did not rotate the tires frequently enough...what a Joke....I have taken my 2 toyotas out of their list and will give my business to someone professional and with ethics....Don Mcgill Toyota, what a shame !!!!