Donegal Insurance

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1.0 out of 5, based on 2 ratings and
5 reviews & complaints.

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Donegal Insurance is bogus
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MARIETTA, PENNSYLVANIA -- My vehicle was parked outside my home on 3/6/11. A lady came past and hit my truck right after hitting 2 other parked cars. I turned the claim into my insurance company which is Nationwide to get the ball rolling because I have full coverage (lucky for me). Now 5/17/11 I get a letter from DONEGAL INSURANCE (driver at fault) stating. "We have completed our investigation of the above captioned matter.

Due to MS. ________ experiencing a medical emergency there is no negligence on her part and we are not able to consider payment of your claim".

Now I understand about coverage limits but Donegal just refused to pay at all. Because their client had a medical emergency? So for instance, if I am driving and I black out or something happens to me physically where I can't control my vehicle, it is not considered my fault? That is ridiculous. So in a nutshell they are saying if you did not mean to wreck its not your fault but if you intended to wreck that's OK then we will payout on your behalf.

How are you considered not at fault by your own insurance company when you where the only person driving in the accident and you hit 3 parked cars?
Resolution Update 07/01/2011:
My insuraqnce made a full recovery from donegal and my insurance sent me my deductable. Im still glad i had full coverage tho or else i would have had to pay to fight doegal in court
     
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Will Not Own Up to Their Actions
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Rating: 1/51
MARIETTA, PENNSYLVANIA -- Their insured ran a red light, hit my wife's vehicle with our children inside and claim that we are 10% negligible for the accident. Police report clearly states Donegal's insured driver ran a red light, also confirmed by their driver's daughter and a witness who stopped. The insured motorist or the company never once apologized. We thought this was pretty cut and dry, their insured ran a red light and hit our vehicle. Representative Adam and Supervisor Gus claim that we were partially at fault. No integrity what so ever, absolute joke. Please use your local insurance agent instead of giving business to a bunch of crooks.
     
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Canceled a policy due to death of my brother
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Rating: 1/51
MARIETTA, PENNSYLVANIA -- I lost my brother to lung cancer in March. I've had to put my mother in assisted living as a result. My brother owned the house they lived in and was the policy holder. I'm still trying to get the estate settled and the house sold. Donegal Insurance just sent me a letter stating that, since my brother died and nobody lived in the house, they thought there was too much risk and are canceling the policy! Are they kidding?! Like I don't have enough to deal with. All I need is to get the estate settled and the house sold and they can't even give me that! I hope they don't try to advertise that they'll be there in time of need. That clearly is NOT the case.
     
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Screwed
Posted by on
We have full coverage on both cars my husband swerved to miss a deer and slid sideways before smacking the guard rail. all four tires were to the threads in the same spot because the wheels were not turning they were skidding sideways. and some damage to the front fender. We also have rental coverage for 30 days and or until the car is fixed. Donegal has terminated the rental coverage 10 days before the 30 days were up without any notice to us as well as refusing to pay for the tires and additional damage found by the mechanic. They are going against everything in there contract with us.

Our agent that we deal with is even in shock and giving us info on how to handle this. We feel like we were robbed we trusted this company and sent in regular payments so we could have piece of mind now when the time has come to use what we're paying for they've turned there backs on us and pocketed our money.
     
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Doesn't fight for clients
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A DONEGAL COMPANY MARIETTA, PENNSYLVANIA -- I had full tort on my Toyota Solara but since the car was paid for I didn't have collision. My car was hit in my driveway and Donegal just paid the other driver against my pleading. I take it to court and the arbitrator found in favor of me. I lose my car 8600, rental car 656 as well as going over the 5,000 medical and towing bill of 325. I get 3000 and the other person has a new car and whatever else she got. Donegal won't ask Erie to pay my losses and they can't retrieve the money from the other lady so basically their insurance is useless if you prove them wrong. The new car I had to buy put me 200 a month over budget because of their mistake. I fired them in the first place because they didn't fight. By winning today I even saved them medical bills from her. What do I get from them? A slap in the face.
     
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