Dormia Mattresses Mattresses

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In 3 Years the Mattress Has Lost 3 Inches in Loft/height
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Rating: 1/51
JESSUP, MARYLAND -- In July 2010 we purchased a king size 17" mattress from The Dump (first mistake). The bed was wonderful for the first 10 months or so. Then it seemed to get harder and harder and my deep pocket sheets were getting to be too big for the bed. Not until after I called the warranty number did I measure the mattress. Our bed had shrunk in height from 17 inches to between 14 an 15 inches. There is none of the properties that memory foam mattresses are famous for left in our mattress, like pressure reducing or pressure relief. We are basically sleeping on the hard base foam, there is no give or support left. This is after only having it 3 years and I called to make the claim at 2 and a half years. I was just notified that my claim was denied because comfort is not part of the warranty? Having No comfort is the result of the foam failing.

I am left with 25 year warranty that they do NOT honor!

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Mattress Sags
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I bought this mattress four years ago. I remember spending over $2,000 for it. The sales representative gave me a lot bull. He said that the mattress would not sag. A few month after I purchase it started to sag and tilt down on the edge. We called the store that we bought it from and they told we need to upgrade to a different mattress. In the meantime the mattress got worse and I started falling off the bed. I had a few falls when I was sleeping. Two weeks ago I slipped on something, fell back and broke my wrist and arm. I had surgery to fix my arm and wrist. A week and a half later I fell out the bed because the way the mattress was sagging. Thanks for nothing Dormia
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Alain on 05/22/2011:
There does seem to be a number of complaints around about Dormia. I'll take this into consideration when I next need a mattress, which hopefully won't be for a while.
shivu on 01/27/2012:
we have the same problem. we bought Dormia mattress in 2008 and within 6 months it sagged.
offlate I realized that we have a warranty of 25 years and called the customer service. they said dormia filed bankruptacy and without the receipt they cannot help us with the claim. we bought the mattress paying $2500 or above! we had bought through dormia credit card and now they say they don't have access to any of the dormia information. Any one has any suggestions as to how I can proceed with the claim as I cannot find the receipt?
Cricksmum on 02/09/2012:
I bought a Dormia a year and half ago, same issues as I see all over the web...sagged within 4 months, big pit where I sleep because the foam loosened, or collapsed in that area. You don't 'see' an impression, so warranty doesn't cover it. But push down on that area and it virtually collapses beneath any pressure. It's a piece of junk and I tell everybody I know to steer clear. They do not stand behind their product.
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Don't Waste Money on a Dormia Mattress
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CINCINNATI, OHIO -- My husband and I purchased a king size memory foam mattress from Dormia in October 2005. The bed was great at first. By January 2007 we began to notice significant sagging in the mattress on both sides of the bed where we sleep. It's like we have a hill in the middle of our bed and a steep slope or valley down both sides of the mattress. As a result, I can no longer sleep on my stomach on the mattress. If I do, I wake up with neck and back pain because I'm sleeping with an arched back all night. My husband is practically rolling of his side of the bed.

I contacted Dormia about this as they advertise a 25 year warranty. They told me to take pictures of the bed and email them to I did, but had them returned to me after several attempts because their email was full (bad sign right there). The email finally went through, but I never heard back from them. On my second call to customer service, I got the major go around from a customer service rep (CSR). This CSR told me that we were denied a replacement mattress (not that I would want one - I want a refund!). She said that our bed looked normal and that we should expect up to 2 inches of settling (she said the bed was doing what it was supposed to do - "it's memory foam; it's supposed to settle where you sleep on it". I said okay, but am I supposed to be having back and neck pain from it too? She evaded this question. When I asked to speak to a supervisor she said that there wasn't one. She was it. We went around in circles. It was like I was asking Bill Clinton questions.

I should point out that I am 5'4" and weigh 110 pounds. I'm not a big person - and neither is my husband. We are active people who expect to get our money's worth and top notch customer service from the companies we do business with. This had not been the case with Dormia and I am using any vehicle I can to get the word out. DON'T WAST YOUR MONEY ON A DORMIA MEMORY FOAM MATTRESS!
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kanga-roo on 01/17/2008:
I have the same issue with my Dormia 'Legend' split top. After Dormia inspects the mattress, I'll report back with results.
RealGirl59 on 04/09/2008:
Hey kanga-roo I'm in desperate need of a latex mattress to put on top of adjustable bases I have just purchased, I've had cancer and surgeries and I really need comfort and support , thought this company offered it, glad I read ur and other reports about sagging And now I'm wondering about odor - eww! I'm wondering if I should take a chance on a Sealy spring free- I think they are synthetic= at least no smell = let me know what happened with yours, thanksss : )
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Horrible return policy, helpless service people
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CINCINNATI, OHIO -- The short story is the mattress is fine to sleep on but when it comes to marital relations it's horrible. I went to the store after a week. I calmly explained our disappointment but asserted that the nature of the problem was not going to get better over time. They say I MUST wait 30 days before I can return. Same response from customer service who also told me to "have 'relations' elsewhere!" REALLY!

When I spend a large sum of money to a company who touts themselves as high-end retail I expect more than just the spouting back of company policy. The sales person didn't have answers to our basic questions. There was little or no effort to address our dissatisfaction by either the salesperson, customer service and an unresponsive sales manager.

It looks like we made a very expensive ($1,700) mistake! The nature of the foam mattress is the problem. All of the remedies are very expensive. Either to pay to return the current foam mattress and pay to upgrade to another foam mattress, or abandon the foam mattress and get another brand. Additionally, customer service told me that even though there is currently a "up to 50% off sale" we will have to pay the difference between our sale price and retail on the new one. I repeated the policy back to her and she confirmed it.

The sales person in the store was pleasant enough but clearly had no information about resolving customer complaints. I called back to the store after my initial visit to see if any progress had been made. The sales person had left multiple messages for the sales manager but he had not called back. I told her to have him call me directly but she said that was not an option.

Our choices now are to pay at least $800 more plus shipping to try a new foam mattress or pitch the current foam mattress. If we upgrade and the problem is the same, we are out close to $3000 and have to pony up for a third mattress.

At all levels the company seems to have little urgency about our extreme disappointment.

In response to inquires to be more specific...

The more weight one puts in an area of the mattress the more one sinks in and away. Even though the surface is firm to sleep on, any concentration of force is absorbed. Like quick sand, the more force the more sink.

One ad for a foam mattress shows a person jumping on one side while a glass of wine remains upright on the other side. That's great for someone who sleeps with a restless spouse but a problem when you don't want movement absorbed.

Clearly, if it wasn't me this was happening to the images conjured would be extremely amusing.
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tnchuck100 on 12/23/2006:
I have got to know. What is a $1700 mattress supposed to do for you that sleeps well and does not provide good "marital relations".
Skye on 12/23/2006:
Oh yes, do tell??? I have a feeling it's not firm enough for "activity".
Anonymous on 12/23/2006:
It is difficult to give some advice on this situation without specifics. I take it your previous mattress didn't interfere with marital relations?

Hehe..this reminds me of the time my husband bought satin sheets. Only used them once!
Skye on 12/23/2006:
HEE HEE< emt, been there done that, and one time only :)!!!
Hugh_Jorgen on 12/23/2006:
Sounds like you need one of those "Sleep Number" air beds. You could mark a "relations" setting on the control.
Anonymous on 12/24/2006:
Hugh, lol..don't make me spit out my drink!!!
Dave4545 on 06/29/2007:

Sounds like Chinese imported products!
Tewksbaby on 09/04/2007:
I feel your pain. We too got taken for a ride. And, this is the second bed from them. We have received the same run-around. We are filing suit.
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Don't buy a Dormia Mattress
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We bought a Dormia adjustable latex mattress 11-2007 and by 11-2009 is had lost all support where we sleep. It was like sleeping in 2 ditches. So I sent in a warranty claim with pictures.

Here are the 2 responses from Abby at Dormia -
response 1- The warranty claim you have submitted was reviewed and has been denied for a replacement mattress. This claim was denied because based on the photos you submitted your warranty is void because the mattress is stained. The warranty states “This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, shall not apply if the product has been physically damaged intentionally or due to accident and/or neglect; including burns, cuts, water damage, mold, stains, or is otherwise abnormally soiled or unsanitary”.

Response 2- It is wise to cover your mattress with a mattress cover, most sales reps recommend their customer's purchase a mattress at the point of sale. Especially since the warranty clearly states stains void the warranty.

Classic Brands will not be offering any refunds. You are free to take any further action you feel are necessary.

FYI -There is a slight yellowish stain on one side about 4 inches wide - probably from sleeping with wet hair. That's it no damage, abuse, misuse its only 2 years old.

Be warned they will not honor the 20-year warranty!!!!!

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Anonymous on 07/14/2010:
That's a shame. I have a Dormia mattress (2 years old in June) that I really love, and I haven't had the experience you had. Unfortunately, a year ago I had shingles and the lesions on my back bled through the sheet onto the pillow top--completely my fault that I didn't have a mattress protector; I sure hope I don't have the same problem with the caving thing you have and try to have it replaced under warranty. Sorry to hear.
Sola on 03/11/2011:
Wow, does the warranty state a stain will void the warranty? If it does then I guess they would deny your claim. That is good info to know.
Grant on 06/19/2012:
We have a 7 year old Dormia mattress which has ditches on each side and a high ridge in the middle. It is really awful. I literally have to climb over the hump to snuggle with my wife. I have just contacted Dormia about filing a warranty claim but now it seems I needn't bother. I wondered about that "stain" verbiage when I read it in the warranty...seemed odd to me but now I see why...they use that as their fallback so they can deny a warranty claim for their inferior product by pointing to a stain which would occur with regular use of any mattress. What a scam!
Tracy on 08/18/2012:
My Dormia is 5 years old and no matter how I turn it or flip it, it sinks where I sleep. I submitted a claim and they told me that there must be a 1.5" dip in order to have the mattress replaced. I have since pulled out my back and my chiropractor says that my hips are far too forward and my sacrum is crooked. I'm now looking for a new mattress that supports me as a consistent side sleeper, that won't dip or sag. When I bought the mattress, my main concern was that I should NEVER have to flip or turn it because it's memory foam! I wake up every day with aches and soreness and I feel SO cheated!!!
Posted by Joan on 07/19/2013:
I was surprised when I read Tracy's comment. I too have had my dormia mattress for around 6-7 yrs. Recently I started waking up with bach aches, so I had my husband turn the mattress. That was 3 weeks ago and I'm still hurting every morning when I get up from the spot I always sleep in. I was just looking for my warranty papers today, but now I'm a little discouraged about filing a claim after reading the different comments here. I too have never spilled anything on it, but noticed 3 small brown stains. I'm going to try to file a claim and if I get anywhere with it, I'll post the results here.
Simon on 03/14/2014:
The company that made Dormia beds went bust circa 2009/10. The "new" company bought the assets and will honour warranty claims "as a courtesy". A replacement mattress, we are told, will cost us $250 s and h. Disgusting. Other people have had similar issues.
Simon on 03/14/2014:
To add to my previous email, we bought our Dormia circa 2007. Over the past year or so, we have noticed the bulge in the middle, as mentioned by someone else, and large dips on either side of the mattress. Sleeping is far from comfortable.

Warranty is not worth the paper it is printed on. Since the company which made the mattress has gone bust, I wonder whether the "new" company has the same directors/shareholders which is one way of wriggling out of debt commitments. Just wondering.
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Complaint of Bad Product
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Last year I bought a Dormia mattress with an adjustable frame which cost $2100 total. It was OK for a few months, then started to sag and tilt down on the edge. After lying in bed I would slide over to the edge during my sleep. Quite a few times I almost rolled out of bed until last week I finally did. I couldn't get up because of my bad back, knees and I also have neuropathy in my legs & feet. I had to call 911 for them to help me get up. If I would have checked on the internet, I would have seen all the complaints & would not have bought it. It's just plain junk.
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Venice09 on 06/19/2010:
That's terrible. I hope you didn't get hurt.

Did you let the company know that the mattress was failing? Does it have any kind of warranty? Assuming they stand behind their product, they can't help you if they don't know something is wrong. I hope that you contact the company and give them a chance to make this right.
g fawcett on 08/24/2013:
Dude that sucks
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Don't Trust Warranty
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BIG RAPIDS, MICHIGAN -- I am complaining about a mattress that was purchased on March 2006. I paid $6000.00 for what I thought was a purchase that would last me for at least 10- 15 years with the warranty on this. Now the mattress is sagging so bad that I can't lay on it without rolling to the middle. This company has denied my claim stating that they no longer make this mattress, but would sell me another one at cost, but I would have to pay shipping also.

I have contacted my lawyer. Will see what happens.
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Terrible Mattress Came With One Side Defective
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CLEARWATER, FLORIDA -- Called store and company..they sent mattress inspector who measured the top to see if it was even with a string ..(I have only had it 2 wks and left side was caving in, impossible to sleep on) when asked he said he did see that there was a approx circle of 15 in around that was extremely soft and he would report it..When I called main office in Maryland they said the string looked straight and they would not do anything further unless I was willing to pay for an upgrade and DELIVERY AND RESTOCKING CHARGES.. I ALREADY PAID ALMOST $2000. 2 WKS AGO.

What don't they get about memory is sponge and you can take any sponge and make a hole on on side and the other will still look straight until laid on then you feel it..
They say its because I have purchased a adjustable bed..Duh..why don't they say they won't guarantee mattress with adjustable bed????They sold me the adjustable bed too!!!
Anyone who would like to join me in a class action suit against this bunch of liars ??
any one any suggestions or remedy..besides not paying for it?
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nnagi on 02/06/2008:
has anything been done yet to remedy this, we're going thought the same exact thing
mady on 02/06/2008:
They did replace my mattress but it was very difficult to get thought the girls at cusomer service they have a new customer service manager she was very nice..but the mattress still stinks way too soft and with the adjustable bed I bought this should be in just as bad a shape in a month or too..write me again I will try and get her name for you and her email..
I definitely don't like this bed like sleeping on a marshmallow..
mady on 02/06/2008:
OK atten all
here are the numbers and person to call
kimberly Washington
877 707 7533 xt 720
cel 443 955 9232
fax 888 637 1943
good luck
mady on 02/06/2008:
I have posted all the numbers you will need to help you resolve your problems good luck!
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Buyer Beware Of Dormia Claims
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LEXINGTON, KENTUCKY -- DO NOT, UNDER ANY CIRCUMSTANCES be fooled & BUY A DORMIA MATTRESS! I, too, have had a DORMIA NIGHTMARE!!! I've wrangled with this company for over 2 months due to problems that were all caused by their store manager's lies. At the point of sale, he told me that the "only difference" between the Dormia mattresses and TempurPedic was "the price" ($500). I even asked him to repeat this claim by asking him, "That's the ONLY difference?" To which he responded "Yes." Well, let me also set the record straight IT'S NOT the only difference, by far! Here are the differences: Quality, Comfort, Customer Service, Customer Satisfaction, & a 90-Day Money-Back guarantee -- ALL OFFERED by TempurPedic but conspicuously absent at Dormia!

In fact, I hate this mattress & the company so much that if anyone out there will pay the shipping or pick it up, I'll GIVE them this piece of junk that I paid $1000 for. Maybe it would make a great dog bed or something.

If you need a mattress for back problems, etc., do yourself a favor & just pick out your favorite TempurPedic model. I have 2 TempurPedic sets & they're great. I regret giving Dormia a try. They're foolish to throw away valuable customers. How do they stay in business?
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Anonymous on 07/17/2007:
I so want a Temper Pedic mattress.My mattress now is old,and it sux
david07003 on 07/18/2007:
I work for Dormia Mattress as a salesperson in one of their factory stores in NJ. I recommend taking advantage of their exchange policy. You pay a $99 redelivery charge and the difference of the new mattress that you want. To be honest, the model that we sell, that is made to the Temperpedic standards, is a model that we would rather have you not buy. While its a popular bed because of the infomercials and such, Dormia makes the other models with better features like edge supports, more breathable covers, stronger support bass, etc. But because the Temperpedic model is popular, many people want it so we sell it. If you do a little research on the Temperpedic model that is similar to the one that you bought, you will see that so many people have the same complaints that you have. Keep in mind that if you upgrade, Dormia has to distroy your previously owned bed, because they cannot resell used mattresses. So you beat the company somewhat. Ask the salesperson there which models are the most popular. Then try them out. I think that you will be happy.
Amick on 07/18/2007:
Maybe I would have considered a "comfort exchange" if I didn't feel so "had" by Dormia's "bait & switch" tactics as well as their "guard the castle" mentality toward "customer service" -- 'can't get through to ANYONE who can make a decision (only parrot back policy). I DO NOT TRUST THESE PEOPLE & their attitude toward the customer is beyond the beyonds. They're very good at making one thing, though: loyal TempurPedic repeat customers.
Amick on 07/19/2007:
I just found a complete article online that explains in great detail just WHY there's such a difference in these mattresses. It's written by a former mattress salesman. To learn more, go to: 'Wish I'd done my "homework" before, not after, my purchase with Dormia! Maybe others (besides Dormia) can profit from my mistake.
david07003 on 07/21/2007:
What did customer service say about exchanging your bed?
Amick on 07/28/2007:
Of course, they quoted their "comfort exchange" policy which entails ABSOLUTELY NO RISK TO DORMIA and another $1000 risk to me, the customer, who was duped. They still FAILED TO ADDRESS MY ORIGINAL COMPLAINT which is (and I reiterate ad nausium): Their sales representative LIED TO ME to make the sale!!! The only way I would be willing to try a "comfort exchange" would be for them to pick up the first mattress, bring the second one, let me try it for 30 days, and then either I would pay in full or send it back. I've already lost $1000 on this company. Why would I throw away "good money after bad"? We all know: "Fool me once, shame on you. Fool me twice, shame on me!" A good start would be SOME SORT OF APOLOGY -but that, of course, would require the company to assume resposibility for culpable action on the part of their front line sales staff. Based on ALL CONTACT I've had with Dormia's "customer service" department, I find that highly unlikely. So now what??? Tempur-Pedic is having a factory direct promo sale through August 15th so I figure I should just cut my losses and buy what Dormia was purporting to sell but obviously doesn't.
David, if you think that Dormia is, indeed, a reputable company, what do you suggest that I due to GET THROUGH to them??? NO ONE will give me the contact name and information for anyone "higher up" in the company that the brick wall of the "customer service" department. In fact, on my last contact with their customer service representative, she said that her department was there so that the customer would NOT be able to get access to management. What kind of policy is that? If it were my company, I'd like to know there's a leak in this vessel sometime prior to the ship sinking so that I'd at least have the opportunity to patch the hole. Wouldn't you? Forget advertising - customer service will make or break a company in the end!
Why is it that NO ONE at Dormia seems the least bit concerned about my situation? I am not the first (nor, surely the last) Dormia customer with this exact complaint. When will this company "wise up" and "own up" to accept responsibility?
david07003 on 08/07/2007:
Call me in the Menlo Park Mall store, Edison, NJ, and I will give you some more information. By the way, with any comfort exchange (regardless of the retailers in most cases) you beat them and not vice versa--the retailer has to distroy your bed because they don't sell used mattresses. Most retailers don't want to do comfort exchanges.
Bob3259 on 11/17/2013:
I got mind for the guest room and it was not used for 2 years then my granddaughter live with us for two years now the side she laid on has sag down so bed when I laid on it I had a hard time getting out of the hole by the way she only weigh 120 lb.
CRLackie on 11/24/2013:
What store did you buy the mattress from? It sounds like the store sales person is the issue that needs to be dealt with if he is misinforming customers/lying to them, about Dormia being no difference in the Dormia from the Tempurpedic accept the price.

We just bought a Dormia after trying our father-in-laws mattress out when visiting him, and going to the store to try out the mattresses. We bought a thicker and not as firm of a style than our father-in-laws but it feels great. I need it medically to not have pressure on my tender/hot spots of my body due to Severe Fibromyalgia. So far it feels great and I am not having to toss and turn as much and the spots that burn don't hurt because of my bed now. I am hoping to get more deep sleep, which I am, and allow my body to get the healing that comes with the deeper sleep.
Sorry you don't like yours and had so much trouble. We had a delivery issue and our store customer service was great in the handling of taking care of the issue and compensation.
So, maybe your store is the issue and not the company...not sure.
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Back pains
Posted by on
HAYMARKT, VIRGINIA -- Dormia mattresses are far from what they publish. The mattress at first was comfortable and had good memory. After about 3 months of sleeping on the mattress, it would not bounce back after getting out of bed. The problem lies when you are sleeping in it. The portion of your lower back and head fall so deep into the mattress anyone would wake up with back aches and pains. Before purchasing the bed, I was suffering with back problems. After purchasing the Dormia, my wife also now has back problems. We contacted Mattress Discounters who say they will send out a tech to measure with a laser the height of depressed portion when no one is in the bed. The bed does rise back to close it original position. The measurement needs to be taken when I am sleeping in it. To all who are considering purchasing one of these foam beds, I say don't! Especially if you have back problems. I was sold that this would be good for my back. Beware!!

To the company: if the store or Dormia does not resolve this I will be picketing at the Manassas store as well as sending through my blogs bad press about both.
Do not buy a Dormia. Spend a little extra and get the real thing with the Temperpedic.
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Gando on 06/25/2007:
I'm curious if you are talking about the Tempur-Pedic beds?
shawnp80 on 06/25/2007:
Give them a chance. The tech didn't even arrive yet to assess the situation and you're already complaining.
Anonymous on 06/25/2007:
Yeah, slow down a little and let us know what happens.
furnitureman on 06/25/2007:
Wow I'm glad your not my customer. It could be as simple as a bad batch of foam. I sell these mattress's for the people that have back aches, and there is no tension on the pressure points that's why it's a great mattress. Do you think Tempur- Pedic has super foam in them or what. Just curious
Dave4545 on 06/29/2007:
These products are from China!
david07003 on 07/14/2007:
I work as a salesperson in a Dormia store. From your write up I cannot tell if you purchased from a factory owned Dormia store or a retailer that is selling the Dormia brand. To be honest, its very rare that I get complaints off any of our mattresses sold in the Dormia store. I realize that there is no way that you can please everyone, but I will tell you that there are certain beds at Dormia that I have never gottn complaint off of and really popular. You may want to switch to one of those mattresses. At Dormia, you have a 30 day exchange policy that is very consumer oriented. You simply pay $99 delivery charge and the difference between the old matt and the new one.
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