PUNTERANUS -- I took my family to this resort and was very disappointed with the food and cleanliness. We where put in a room at building 3 that was supposed to have been newly renovated. No chance, this place needs a lot of work and should not have the Hilton or Double tree name. The food was very poor quality and not very tasty, I ended up going out for dinner a couple of nights so that I could get some good food. Only bourbon is Jim Beam and it is watered down I suspect.
Chris Nassetta the CEO is moving forward with his plans to expand internationally but has lost focus on the standards of the existing hotels and resorts. The rooms are what you would expect from a motel. The resort at one time was most likely very nice, now it is old and run down. NOT worth the money and not to the standards of a Hilton.
Delighted in Denver
DENVER, COLORADO -- Several months ago, I had decided on a trip to Denver with my daughter for a concert. I reserved the single, non-smoking, double-queen well in advance. All that was required at the time of booking was ... read full review10 Replies - Latest reply on 04/11/2011
Stupid registration policy
COSTA RICA -- This Hotel Doubletree has a stupid registration policy, you CAN'T REGISTER BEFORE 4 P. M, and if you do they will charge you a fee, you can't even go in for a drink, my niece and her husband were turn ... read full review5 Replies - Latest reply on 08/24/2010
FARMERS BRANCH, TEXAS -- This Doubletree Club Hotel in Farmers Branch Texas is very poorly run. I had reservation problems upon check-in. I had double billing charges on my credit card upon departure. I left several messages for management to contact me and they never did. I contacted Corporate Guest Services who just kept referring me back to the hotel manager. Finally, I was told to file a dispute charge with my credit card company, in which I did. Front desk clerk issued my daughter a replacement key card by just asking her room number. I vow to never return.2 Replies - Latest reply on 08/13/2009Add reply
OMAHA, NEBRASKA -- 6/26--6/28 My wife and I stayed at the Double Tree Omaha NE., Hilton owned Hotel. The first item we noticed was the lack of lighting. The bed room had two lamps one on each side of the bed. They were ... read full review3 Replies - Latest reply on 07/10/2009
BOCA RATON, FLORIDA -- Ten people at the front desk at 11PM with various housekeeping complaints. NO ONE available other than young woman at front desk. She cannot leave the front desk, and therefore cannot help anyone. My child had no bedding for her pull-out bed, had to sleep in my bed. Internet service in suites was unavailable, only available in lobby. No manager available to talk to. "Satisfaction guarantee or money back" is false. Girl at desk had no authority.
1 Replies - Latest reply on 08/22/2007Add reply
Happy just to get out of there. NEVER GOING BACK!!!