Stay away from Dream House & Window
WEST BERLIN, NEW JERSEY -- I have recently purchased and installed 25 windows from Dream House & Windows (Refer to as Dream below).
As this was a big expense (over 10k), I have contacted 5 companies for the quote. The quote from Dream is the second best but is $2200 more than the best offer, about 20% higher. I have tried to justify why should I go with the company.
Eventually, I have signed the contract with the company for two reasons.
1) The company has promised life-time appears-unlimited warranty.
2) Robert, who is responsible for the operation of the company, has promised to refund me $300, which narrows the quote gap to $1900. He promised to give me the check on the day the installation is done.
The installation process worked OK. The installation guy is pretty responsible but maybe due to his personality, he has not done his work carefully while removing the old windows, he has broken the edge of a few window frames. WhenI pointed this out to him, he said no worry that the broken edge would be covered by aluminum wrap later and they were covered but you bet I was not happy for that.
At the end of the installation, I was asked to sign completion form. I have refused to do so as I have not received $300 refund yet. So the guy called to Robert and Robert said that he is going to send check to me when they got paid from the finance company (Yes, I financed the work via a company that works with Dream), the guy then wrote "ROBERT TO SEND CHECK OF $300. DUE TO CUSTOMER" on the completion report as writing record.
About a week ago, I received pay bill from the finance company. So I decided to call to Robert to find out if he has sent out refund check.
Now, he denied the promise, he said the writing record on completion report is what I have put on. I have tried to argue and he does not listen but handed over the phone to the company's CEO, who also denied the promise. I was completely in shark.
To be honest, $300 is just nothing, comparing to over 10k I have paid for the windows. Another deep reason for me to pursue $300 is more to test how trustworthy the company is. Can I count on their "unlimited" life-time warranty? Now, I found out the answer. If they could deny the refund, they could deny the warranty as well and whatever their pitch about their product may be faked as well.
While I swang to make decision to sign contract with the company, Robert has said that nowadays's people is not just like him who was born in 50s, who do what they say (he hinted that I did not do what I say), now I have learned how he does what he say.
Folks, stay away from Dream House & Windows.