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Dress Barn


2 Reviews & Complaints

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Hello! Anybody work here?
Posted by Faithybethy on 08/21/2010
CHEYENNE, WYOMING -- If you are planning to visit Cheyenne Wyoming, and you plan on doing some shopping, you might want to consider steering clear of "The Dress Barn" unless you have a lot of time to kill and if you like being treated like you are bothering the employees. Everytime I have been in this store the women who work there are rude and act like they are being "put out" when you ask a question or even if you want to pay for an item because it drags them away from whatever they were doing. Whatever happened to the time when businesses actually appreciated you spending your money in their establishment? I can certainly understand an employee having a bad day sometimes, but when EVERY SINGLE EMPLOYEE HAS A "BAD DAY" EVERYDAY, well maybe it's time to clean up and actually put people in the job that really want to work! I have gone there 3 separate times hoping the attitudes of the employees would change, it didn't, and I won't be back! I run a business of my own and if I treated my clients like that...it's just too sad! I noticed other customers in the store being ignored as well, so at least they are "equal opportunity snobs!"

     
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Posted by clutzycook on 2010-08-21:
Whenever I go to Dress Barn, I have the opposite experience. They're greeting me at the door and are practically under my armpit the entire time. It's annoying to the point where I want to tell them to leave me alone.
Posted by Ytropious on 2010-08-21:
The thing is, I hate when people say "oh you need to hire people who really want to work bla bla bla". OP, It just doesn't work that way. The people working there are probably the best they can get. Also I don't understand why everyone has to nag about "feeling like the employee's don't care" etc etc, I could care less if I feel like the employee hates me for just wanting to pay for something. My pride isn't hurt that easily. I just pay for my stuff and leave. I know it's nothing personal, sometimes that's just how people in retail are. Will it stop me from coming back? No. I'm the type of shopper who would be overjoyed if I never had to deal with a worker. I don't need help and I'll ring myself out.
Posted by Anonymous on 2010-08-21:
The OP has a valid complaint. We have like what? 10% unemployment in our country? Im sure dress barn can find people who would GLADLY replace these unprofessional employees and get a paycheck. Ive also had experiences where you are looking up and down isles for a casher, and even thought about, "well if they don't want my money, Ill just walk out of the store with the stuff" of course Ive never really done that, but its crossed my mind :) OP, if I were you, I would go to dressbarn.com and share your experiences with someone at the corporate level. they may pass the complaint onto someone who can look into this problem.
Posted by Anonymous on 2010-08-21:
What ticks me off even more, is when an employee sees you standing there waiting to check out....acts like they done see you and continue to do what they are doing. When you acknowledge them, they tell you they will "be right there" I feel like just saying, "thats okay, Ill just bag it up myself and leave without paying, if Im interrupting you"
Posted by Ytropious on 2010-08-21:
I say that to people all the time if I'm in the middle of something that takes a while to get started and stopped with. Glass cleaning for instance, if I have a panel sprayed up and a customer comes along, I finish wiping it down because if I don't the stuff just dries on there and I have to do it over. Also PC, I've worked in HR, even in these tough economic times, these "out of work but hardworking" people just don't apply for my positions. They're more then welcome to though! They get more being on unemployment then they do taking a minimum wage job. That's the mentality most of my out of work friends had. And once something better comes along you think those type of people would STAY at dress barn? NOPE, the old type of employees will just creep right back in because that is just the circle of minimum wage life.
Posted by clutzycook on 2010-08-21:
That's what I was going to say, Yt. It isn't that jobs aren't out there, it's just that the $50K+ jobs aren't out there.

On a side note, I get a teeny bit aggravated whenever I go to a counter to check out and the cashier says, "Will that be all for you?" One of these days, I'm going to say "No, but I thought I'd just start with this and then go back and get the rest of the stuff in about 10 minutes."
Posted by Ytropious on 2010-08-22:
Oh I agree clutzy, but some places require their staff to say things like that, for whatever reason. Trust me, there are plenty of people who suddenly realize they need gift wrap or a gift card or whatever other item and dart from my gaze to grab it and come back, even without me prompting.
Posted by hollister on 2013-11-16:
your music is horrible. you look around and there is nothing but 45 and up shopping there , they don't listen to this kind of music . the hour I was there they played lady gaga and Britney spears it was not relaxing at all had to leave.
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Demeaning Sales associate
Posted by Leevette83 on 11/24/2010
YORKTOWN, VIRGINIA -- I just want to vent about an incident in Dress Barn in Yorktown, Va, I must first say my first experience with a Dress Barn Sales Associate; was very enjoyable, so when I was happy to spend my money there for the first time. My second time dealing with a sales associate initials: T. S. was bad from the phone call about a jacket that I really liked so the first assoc. found the jacket in my size, so when I came in sales assoc. T. S. called with had a nasty attitude, and when I came into the store, she did not even address me or look at me, I let her know I was in here to pick up the jacket, and make an even exchange since I really like the second jacket. I tried the jacket on looked around and she was nowhere to be found, when I finally saw her in the back of the store hanging up clothing I said are you going to help me? She came back still not engaging me as a customer, I told her that she was rude with me on the phone and said very loudly no I was not, then when she saw I had my pen out to write her name she said: My name IS T. S., as implying I know you are going to complain about me, so when I left she said Thank You like it hurt her to say the words and I said under my breath...Hmhm... and she mocked me and I said B....you have a serious problem and left the store and called cust svcs. and she had already notified customer svcs, and they were also rude and hung up on me, saying I was being irate and she disconnected me also, I feel as a paying customer that I should have been addressed with respect and not feel like I did not matter as a customer on both ends. I was so happy by first experience, but after this experience with the sales Associate, and customer service, I will not return to them again and I did return over $300.00 worth of merchandise. There are plenty of other stores that will be happy to get my business.
     
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Posted by Anonymous on 2010-11-24:
I think you are skipping over the good part because nothing in this story indicates anything that would justify your calling her a "B" as you were leaving.
Posted by Anonymous on 2010-11-25:
calling her a B was a little out of line. I think the best thing to do would have been to speak to the manager on duty before leaving and express your issues with the CS associate. Seems to me she wasnt happy to help you since no commission was involved. I would find a new place to spend your money.
Posted by warddw1526 on 2010-11-25:
You are not entitled to respect because you are a paying customer, you are entitled to respect as a human being. But respect goes both ways.
Posted by RestaurantGuy on 2010-11-25:
It sounds to me as if maybe you both were throwing some attitude around. My question would be who started the attitude first... you or her. Since we don't have the other side of the story we will never know
Posted by Anonymous on 2010-11-25:
Sounds like the OP got caught up in some power play between the two associates. She called in after her initial order and asked for something and TS said no. But the original associate somehow came to the rescue and provided it. Now TS is ticked both at the original associate for showing her up and the customer for getting her way. It's just a jacket. No reason for all these bad feelings on anyone's part. OP, TS will not last in that industry so worry not, she will be gone soon. Hope you find a better place to shop.
Posted by Venice09 on 2010-11-25:
Name calling is never appropriate.
Posted by momsey on 2010-11-26:
Wow, you called her a B? I don't see how that was an appropriate response.
Posted by Anonymous on 2010-11-26:
leevette, by calling the sales associate a B, that pretty much guaranteed that customer service would not be interested in listening to you, or work towards a satisfactory resolution to your complaint.
Posted by trmn8r on 2010-11-26:
I'm shocked they accused you of being irate. The nerve of some people.
Posted by Anonymous on 2010-11-26:
Respect is a two way street. If an associate is unfriendly or rude to me, I don't give any attitude back. I get really nice and say please and thank you. I have found that by being friendly, the associate turns their attitude around and starts being friendly back.
Posted by Venice09 on 2010-11-26:
Shorty, that's very true. It takes a little self-control but most of the time it works. I really think a lot of retail employees are on the defensive, and rightfully so. If they see that you are friendly, they let down their guard. It doesn't work every time, but I usually get a good result and even end up having a friendly conversation.
Posted by Anonymous on 2010-11-26:
Venice, the 'kill em with kindness' attitude works 9 times out of 10. There are some employees who are determined to be miserable at their jobs, no matter what.
Posted by Venice09 on 2010-11-26:
I think some people are just plain miserable regardless of where they are. Those are the ones who really should avoid working in retail. But even then I try to be as nice as possible. It's just not worth letting them get to you.
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