DSW Shoe Warehouse

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Amazing Customer Service
Posted by on
POUGHKEEPSIE, NEW YORK -- Wednesday nite I stopped by the store at the Poughkeepsie Galleria and bought a real cute pair of Mexican Huarache shoes. I wore them to work yesterday and they were so comfy I wore them again today. I noticed early in the day that the stitching had unraveled and the upper separated from the rope sole. I called the store and explained the situation and the fact I didn't have the receipt with me at work. Steve, the manager told me that I could get store credit without a receipt and to come in.

The transaction was very easy, they had another pair in my size and the cashier ran back to get them for me. Steve then came over to meet me, remembering our conversation and even took 10% off in the form of a gift card for my next purchase! With service like this there will be a next time for sure!
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User Replies:
Skye on 04/01/2011:
Thank you op for sharing your story. This is a great review, and I've often thought about shopping at DSW, but then forget. This is the kind of customer service, that keeps customers.

Thanks, I will check them out.
momsey on 04/01/2011:
Sweet! I love DSW!
Anonymous on 04/01/2011:
Skye, it's worth checking out their store ! They usually have a huge selection, good prices and good people. I missed the one I shopped at in DC, but luckily they built one here a few years back.

OP, thanks for the review! This reminds me to stop there soon.
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