DANBURY, CONNECTICUT -- I go to Dunkin Donuts all the time in my town. I go to several different locations. At each location at one time or another I ask for decaf coffee. I cannot have caffeine. When I get to the window (drive through) I ask the person working if it is decaf. Sometimes they just say yes, sometimes they say they don't know. I can't tell if its decaf until I drink it and then my heart starts beating fast and I start shaking. One incident was when I ordered a decaf coffee. I went back to work and drank it. I started to shake and my heart was pounding. I went back to Dunkin Donuts and went inside. I asked for a decaf coffee which the girl behind the counter made but she made it with regular coffee.
I asked to talk to the manager and explained it to her. "Oh my people would not do that" she said. I told her that I just watched her make it and it was not decaf coffee. She was not helpful at all. When people ask for decaf there probably is a good reason for doing so. If I say something to any of the employees they usually laugh. Or one time a girl made me a regular coffee which I watched her do, and when she gave it to me I asked her if it was decaf and she said "oh you wanted decaf didn't you", and started laughing. Well I am not laughing and one day this could end me up in the hospital. Will they be laughing then?
TAMPA, FLORIDA -- I've been a coffee addict since the mid '50s, the first Dunkin I saw was in '63 in Morton Grove I'll, from that day their coffee has been the top choice. Now being a resident of the Tampa, FL area My local Dunkin shop at W, Fletcher and Ola is almost a second home. They take great care of me, have the best bagels in town and a fast Wi-fi hotspot. No matter what kind of day it's been, it's always better after a visit to my Dunkin Doughnuts. My favorite place to hang out with the laptop, converse with my fellow patrons, drink way too much coffee and get a hookup to an irrigation system prior to hitting the road.
CONNECTICUT -- Staff is confused and ill trained. Every time I order a simple decaf and bagel they always have to ask what I ordered at the pick up area. Coffee is weak - we need a Peet's Coffee on the east coast. Tried to get a dark roast version but it only comes as iced coffee, not hot.
They are usually out of a selection of bagels and muffins by 10 A.M. No extra sugar or cream to adjust the coffee the way I really want it. No knives to split the baked goods. Tables are bolted to the floor so you end up sitting on top of another occupied table if it's crowded. Not enough chairs. Loud beeping sound from the coffee maker every 30 seconds - very annoying. It's the same at other locations I've been to.
I went to your location in Avon Lake @ the end of route 83, in that I had vendors in from out of town and wanted to get them a decent breakfast. Not only were the sandwiches still frozen as well as the hash browns, but there were a lot of coffee grounds in the coffee cup - quite embarrassing.
I had requested butter on the bagels and didn't even get that. As a manager of a company, I will tell you that this is a horrible way to run a company. The gentleman that checked me out, a) forgot the hashbrowns and then I had to remind him that I bought coffee. I will have to say that it looks wonderful on the commercials but paying for a watery cub full of grounds was not very cool.
DUNKIRK, NEW YORK -- For the 6th time is as many months, our local DD franchise is out of regular ground coffee. The attendant said,"the truck is coming tomorrow", on the 9th of April. I returned the next 2 days to find no coffee. It's a coffee store!!! If you continuously run out of a specific commodity, why wouldn't you increase your next order to compensate for the greater demand in your area? I was not a business major in college, but even I can figure out how to solve this problem.
The local franchise in Dunkirk NY could be a huge money-maker with the exception of one issue - poor management. Start paying attention to your local franchises or my business and many others will go to the local Tim Horton's.
I purchased a 1 lb. bag of hazelnut coffee and when I got home to brew some, it did not smell like hazelnut and when brewed, it did not taste like hazelnut. I called the store where I purchased it and they said to bring it in with my receipt and they would take care of it. This was a small DD in a Stop&Shop in Hartford, CT.
When I explained the situation to the manager of this DD she opened the bag and had no reaction. I expected her to say, "this smells like hazelnut" but she only said, "can you hand me another bag". She opened it and it too smelled nothing like Hazelnut. I was offered my money back so I took it. I am disappointed as I have always been a big fan of Dunkin Donuts hazelnut coffee. Has anyone experienced this problem?
PAWTUCKET, RHODE ISLAND -- On Aug 29th I drove up to the drive through at the Dunkin Donuts on broadway street in pawtucket, ri. When I pulled up the employee did her opening and I told her I needed a minute. I figured out what I wanted in about 5-10 seconds and turned around to my daughter who is a toddler to ask her what she wanted, which was about 20-45 seconds.
The employee spoke through the intercom and said, "hello, are you ready yet?" I responded, "no, not yet, one moment please." So then she said, "you need to hurry up," I was speechless so I said, "what, we need a minute" then she responded, "well then you need to pull up because were being timed and we don't have time to wait". I was furious, I told her "no, absolutely not" and sat there for a moment before I drove off.
I am def going to contact corporate because I've worked at a coffee shop and did drive through and we could never mistreat our customers. I was appalled at the service and the unprofessionalism of the employees there. It doesn't matter what field your in, if the customer is what runs your business, then you treat them with some level of respect.
BOSTON, MASSACHUSETTS -- I recently went into a DD in Boston, and frequent this location while taking my sister in for her chemo treatment. I went into this location on many occasions and always seem to have awful service, the employees there don't seem to care about the customers, let's just say they will get to you when they get to you.
Well this day I went in and asked for 2 coffees and a ham and cheese flatbread, and a donut for my niece. I then noticed they had a sale on the pound of coffee's (2 for 11.99), so I wanted to also get that, I then was going to pay with a credit card and this completely messed up the coworker who needless to say was not American... I usually do not have a problem with people and their languages? But this was bad... Then the boss came over and realized she rang my order up wrong and was charging my CC $28.67?? WHAT!
He then was very rude to me as well and now I realize I could go on forever about this place but moral to the story I would never go back, oh and he also told me it would take all day for him to take this stuff off my CC so I could pay cash instead of re-ringing my stuff again and running my card? So instead he ended up leaving the charge on my card and paying me the difference in cash, which he also did not understand that why should I pay extra finance charge for her mistake... crazy crazy place. I WILL NEVER GO BACK THERE AGAIN!!
NORTHFORD, CONNECTICUT -- I read some opinions on this site about the flavored coffee having sugar in it. A few people felt that it had sugar syrup in it to make the flavor. They felt that the sugar syrup was sugar. One person said that he felt sorry for someone that has diabetes. Other people said that is not true, that the sugar syrup doesn't have sugar in it. Well I'm a diabetic and I liked the hazelnut and cinnamon mixed together. I drank this combination for about six months if not longer. My sugar was under control until I started drinking flavored coffees. Now my doctor wants to put me on insulin. I stopped drinking the flavored coffee and went back to just plain decaf.
I noticed a difference in my blood sugar when I take it. It is a lot lower. I feel it was the flavored coffee that was raising my sugar level. I will have another test on my blood sugar. If my blood level is way down then that only means that there is sugar in the sugar syrup they use and I will have documented proof of it, my health.
DAYTONA BEACH, FLORIDA -- So, I go to the Dunkin Donuts on Mason Ave at 3 am in Daytona. The first time I went, I ordered a caramel latte... So I pull up to the window and after waiting almost 5 minutes the guy comes out and says that he doesn't know how to make a latte. He hands me a cup, which did not even look like a latte and asks me to taste it. I told him it was horrible. It tasted like old coffee with steamed milk in it. I had him make me a regular cup of coffee instead. I thought employees were trained for this kind of stuff?
So, anyway I went back there the other day late at night and I decided to order a regular cup of coffee thinking that they couldn't mess up that order, right? The guy hands me the coffee and I drive away. I go down the road and open the lid and the coffee is cold. It's not even hot. And it tasted like it had been burnt on the pot for several hours and then left cold. It was disgusting. I threw it out. Never buy coffee at 3 am at DD on Mason Ave in Daytona. You'll be disappointed.