Dunkin Donuts Coffee - Page 2

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Poor presentation of product
Posted by on
ST. CLOUD, FLORIDA -- The coffee was very weak and the donuts were just put in the bag with no wax paper. The chocolate glaze was on the napkins and not on the donut. Was very disappointed when I arrived to work and was unable to take it back to the location where it was purchased.
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Alain on 12/28/2011:
Let them know you're not satisfied via http://www.dunkindonuts.com
Go to "Company Information" heading at the bottom right of the page, click on "Customer Service" and the click on "Contact Us" at the right of the page.
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Dunkin Donuts - The New Starbucks
Posted by on
CHANDLER, ARIZONA -- Wow, Dunkin Donuts has gotten greedy. I go to DD instead of Starbucks because the coffee was good and reasonably priced. Last month, I purchased large iced coffees for $2.28 total, then the price went up to $2.39. Today I was charged $2.50 and the coffee was incredibly weak. I think there is maybe a tablespoon of coffee in it. With the high cost of gas and groceries and lower paychecks, that was enough to stop my caffiene habit. I have been purchasing two coffees per day and now will not be purchasing at all.
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trmn8r on 05/09/2011:
I'm not surprised to hear you went there for the coffee, which seems to be their strong suit.

I am surprised to hear that it wasn't up to par. Did you mention this to the management at the store? I'm sure they would be interested in your feedback.
Anonymous on 05/09/2011:
You can buy DD ground coffee and make it at home
momsey on 05/09/2011:
A couple of things here. First, what should the price be? I know places like DD, you could go there three times for the same thing and get charged three different prices, depending on who is ringing you up and how they are charging you.

But, I think the major issue is that coffee prices are going up, up, up, just like gas prices. A pound of coffee costs twice as much now as it did a year ago.

Anonymous on 05/09/2011:
Yeah everything is going up these days, except our salaries! I'm not surpised to hear this. I would mention the coffee problem with the manager next time you go in.
Ytropious on 05/09/2011:
....or you could just make your own coffee (yes, even iced coffee) at home and save yourself the 2 dollars in the first place. Problem solved.
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You Call This Coffee?
Posted by on
CONNECTICUT -- Staff is confused and ill trained. Every time I order a simple decaf and bagel they always have to ask what I ordered at the pick up area. Coffee is weak-we need a Peet's Coffee on the east coast. Tried to get a dark roast version but it only comes as iced coffee, not hot.

They are usually out of a selection of bagels and muffins by 10 A.M. No extra sugar or cream to adjust the coffee the way I really want it. No knives to split the baked goods. Tables are bolted to the floor so you end up sitting on top of another occupied table if it's crowded. Not enough chairs. Loud beeping sound from the coffee maker every 30 seconds-very annoying.

It's the same at other locations I've been to.
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Lifemates on 10/12/2010:
Probably depends a lot on the specific branch. You should write the exact address of the one you consider bad.
Anonymous on 10/12/2010:
DD dells their ground coffee in grocery stores. They might have the dark roast available for purchase. Then you can make it at home and add as much cream and sugar as you like
clutzycook on 10/12/2010:
I've never been a coffee drinker so I wouldn't know a good cup if it hit me over the head with a baseball bat. I prefer Red Bull :).
momsey on 10/12/2010:
I love me some DD. I agree with Lifemates, it definitely depends on the franchise you visit.

I don't find it unusual or odd that a lot of the baked goods are gone by 10 am. That's probably about 5 hours into the day there.
Inat on 10/12/2010:
I have a suspicion that their "dark roast" is only available iced b/c it is the old, overdone regular coffee too burnt to sell hot :)

I've never had DD from a store but have brewed it at home when the DD whole beans are on sale at the grocer. Not bad stuff for mass production
Starlord on 10/12/2010:
This reminds me of the movie 'Bagdad Cafe.' The running joke through the whole picture is someone asking the German lady, abandoned by her husband, if she would like a cup of coffee. Her response is always, "That isn't coffee, it's brown water." It was filmed in California, but could have been filmed at the real Bagdad Cafe, in Arizona.
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Service And Food
Posted by on
I went to your location in Avon Lake @ the end of route 83, in that I had vendors in from out of town and wanted to get them a decent breakfast. Not only were the sandwiches still frozen as well as the hash browns, but there were a lot of coffee grounds in the coffee cup - quite embarrassing.

I had requested butter on the bagels and didn't even get that. As a manager of a company, I will tell you that this is a horrible way to run a company. The gentleman that checked me out, a) forgot the hashbrowns and than I had to remind him that I bought coffee.

I will have to say that it looks wonderful on the commercials but paying for a watery cub full of grounds was not very cool.

Thank you and have a wonderful day!

Jacki Norton
Avon Lake, Ohio
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Venice09 on 08/10/2010:
Sounds like they were having a bad morning. Did you catch them as they were just opening? Even so, there's no excuse for the poor quality of food and coffee. Hopefully this doesn't happen on a regular basis. You could go back and speak to the manager, but it won't undo the embarrassment with your vendors. It might help to let them know what happened though.
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Why are you out of coffee?
Posted by on
DUNKIRK, NEW YORK -- For the 6th time is as many months, our local DD franchise is out of regular ground coffee. The attendant said,"the truck is coming tomorrow", on the 9th of April. I returned the next 2 days to find no coffee. It's a coffee store!!!!! If you continuously run out of a specific commodity, why wouldn't you increase your next order to compensate for the greater demand in your area? I was not a business major in college, but even I can figure out how to solve this problem. The local franchise in Dunkirk NY could be a huge money-maker with the exception of one issue-poor management. Start paying attention to your local franchises or my business and many others will go to the local Tim Horton's.
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Anonymous on 04/12/2010:
Well, technically, it's a donut store, not a coffee store, but yeah, I get your point. Definitely some bad planning by management going on there.
PepperElf on 04/12/2010:
you're in dunkirk... I'm kind of surprised you haven't been going to tim's already.
I swear it feels like there's a million TH's just in buffalo, let alone the dunkirk/fredonia area. >:-)

tho personally I don't like either place's coffee... dd has no flavor to me, and tim's tastes burned *shrug*

good luck though =)
Ytropious on 04/12/2010:
Actually, it's not Dunkin Coffee, It's Dunkin Donuts, implying it is in fact a DONUT store that happens to sell coffee. Seems like the franchise owner is still learning to place his orders? Who knows.
Venice09 on 04/12/2010:
Actually, I think DD is just as famous for its coffee as its donuts, if not more. I never considered it just a donut shop despite the name. And with coffee being all the rage these days, I'll bet a lot of people go in just for coffee. I've been going to DD and drinking coffee since I was a kid and never really thought of it as just a donut shop. In my mind, it's a coffee shop too.
PepperElf on 04/12/2010:
mom & dad love their coffee.
I have some here but... it was supposed to be hazelnut and I can't taste anything different in the coffee. might as well just be a bag of regular
Venice09 on 04/12/2010:
I think there was a complaint here about the hazelnut having no flavor. If you're having the same problem, I guess it wasn't just a fluke. Maybe it actually isn't flavorful enough.
i_am_canadian on 04/12/2010:
I'm glad I'm not the only person who thinks that Tim Horton's coffee has a burnt taste. But you'd never know it in Owen Sound. People pack their drive-through every minute of everyday, even going so far as to illegally block traffic trying to get into the parking lot. It is the absolute most ridiculous spectacle you could imagine, people here have a sick compulsion for that mediocre coffee.
Venice09 on 04/12/2010:
Starbucks coffee tastes burnt to me and is the worst coffee I have ever had despite its popularity. Maybe people buy more into the name than the taste.
PepperElf on 04/12/2010:
that's odd. sb never bothers me.

though I never drink the french roast or house blend. just breakfast blend or that pike stuff.

i_am_canadian on 04/12/2010:
That's all that Starbucks seems to be about is image, as opposed to actual quality. 'Drink this coffee and you'll look and feel like a celebrity.'
Venice09 on 04/12/2010:
I only had Starbucks once, and I don't know what blend it was, but I couldn't even drink it. I'd rather have good coffee than look like a celebrity or status symbol.
Skye on 04/12/2010:
I rarely ever drink coffee. I did however, buy a SB, white chocolate mocha the other day, while shopping, and it was pretty good.

As for Dunkin Donuts, I just bought a 2lb bag of Hazelnut, to add to my husbands birthday bag of surprises. It smells so good.
i_am_canadian on 04/12/2010:
So would I, I don't need drink a Tall Mocha Whipped Chocolate Swiss Water beverage to feel special, I'll stick with my black coffee from Country Style. Any size for only 2 dollars with a donut.
PepperElf on 04/12/2010:
ooo I'm always hoping to get a recreation of one sb hot chocolate I had in ... Japan I think...
it was sooo creamy... yum
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Occasional Leaking Coffee Cups
Posted by on
Overall the coffee and service is good but more frequently than I would expect the coffee cup just starts leaking as if the heat just creates a hole in the bottom of the cup. This usually creates quite a mess of coffee going everywhere. In this day of conservation I tend to think the quality of the cups Dunkin Donuts is using is deteriorating.

This happens to me at more than one location in Southern Mass. so I would think that it is happening to other people also.

Thank you for the opportunity to express my complaint.-----DS
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Anonymous on 02/23/2010:
Possibly a bad batch of cups or the coffee is so hot that it is melting the wax sealant inside the cups.
Starlord on 02/23/2010:
DD does not make the cups, but buys them from a wholsaler, who also does not make them, but acts as a middle man in the sales chain. Have the manager of the DD contact the wholesaler and tell them to contact the manufacturer of the cups.
PepperElf on 02/23/2010:
There is an easy solution... and it's even "Green"... bring your own reusable mug?

In fact, I don't know about DD, but there are some coffee places that give you a discount if you do that.
Starlord on 02/23/2010:
Pepper, great answer. I carry my own cup, due to a very odd medical condition. I cnanot drink hot coffee from a styrofoam cup. My body absorbs a plasticizer from the hot foam, I can drink two cups of coffee from foam cups and for the next week my perspiration, urine, breath, everything smells like burnt plastic. It can get embarrassing.
Crown Jules on 02/23/2010:
I was going to suggest the same thing, Pepper. I have two resuable coffee mugs that I bought at Starbucks years ago that are still going strong. I don't burn my hand because they are insulated and have a handle and I feel good about one less paper cup in a landfill.
redmx3racer on 02/23/2010:
Another suggestion would be to check your vehicles cupholders, if that is where the problem is occurring. Maybe you have something in there poking at the cup. Or maybe the shape of the cup holder is putting pressure on the cup somewhere.
Mark on 07/26/2012:
Its a widespread problem. My company's cafeteria gets Dunkin Donuts coffee and paper cups. There are two leaks that almost regularly happen. Both are caused by the vertical seam. The seam overlaps and causes a slight gap. Sometimes it leakss at the bottom of the cup sometimes the lid, but always starts at the seam. If the cup is filled too high or if coffe is slapshing around under the lid a little will get in that seam and then wick under the lid. Once that starts its a continuous drip. Even more so at the bottom of the cup. Personally I agree with Starlord. In an effort to save $$ they go with a cheap reseller. You get what you pay for DD. Well maybe they will change to better cups if someone sues for being burned by coffee dripping on them, like the McDonalds lawsuit. As much profit as they make on a cup of Joe they really should invest a little more in their QA.
I like the Green solution BYOC.
twheaty on 11/06/2012:
So this morning I purchased a coffee from Dunkin Donuts. It was too hot to drink so I put it in the cupholder of my car. About 30 minutes later I figured it had to be cool enough to drink. To my surprise when I lifted the cup up, coffee poured all over me and my car. The seam melted and the coffee poured through the opening. I returned to the Dunkin Donuts I purchased it from and was informed they never had this problem and they were not responsible for it after it left their building. Not only did I pay for a cup of coffee I didn't get to drink, I now also have a bill for dry cleaning and also the cost of having the inside of my car cleaned to get out the coffee stains on my seat. I'm not real happy with Dunkins Donuts right now.
Kbob on 04/08/2013:
I take a McDonalds cup to DD. McD's coffee is not as good, but the DD cups leak, and McD have a great cup!
legaleagle on 07/22/2013:
For two straight weeks of x-large coffee, the cubs have leaked at the covers.and dribbled down my blouses. I even tried a large today, thinking it would work. Nope! No go. Cleaning bills getting too costly. It is also time to give up those unfriendly styrofoam cups!
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Hazelnut Coffee
Posted by on
I purchased a 1 lb. bag of hazelnut coffee and when I got home to brew some it did not smell like hazelnut and when brewed it did not taste like hazelnut. I called the store where I purchased it and they said to bring it in with my receipt and they would take care of it. This was a small DD in a Stop&Shop in Hartford, CT. When I explained the situation to the manager of this DD she opened the bag and had no reaction. I expected her to say, "this smells like hazelnut" but she only said, "can you hand me another bag". She opened it and it too smelled nothing like Hazelnut. I was offered my money back so I took it. I am disappointed as I have always been a big fan of Dunkin Donuts hazelnut coffee. Has anyone experienced this problem?
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yoke on 01/15/2010:
Sounds like the store got a bad batch of coffee. You got your money back so why are you disappointed?
momsey on 01/15/2010:
This should be a compliment review of that small DD you did business with. Sounds like the manager you dealt with took customer service seriously and did the right thing!

Instead of complaining on here about it, why not contact Dunkin Donuts and tell them of your experience? As yoke said, sounds like that store got a bad batch, or maybe it was just packaged wrong (regular coffee in a hazelnut bag?). Not a reason to be disappointed in the whole line of products from the company. If it happens over and over again, yeah. But a one time thing? No.
skelly39 on 01/15/2010:
I agree with the previous comments. You got your money back. You almost seem disappointed that she didn't argue with you. I think you're overreacting.
goduke on 01/15/2010:
Contact Dunkin' corporate. They'll send you a coupon. They do that a lot.

Just put some autocrat syrup in it and you'll never know the difference.
Anonymous on 01/15/2010:
dennism, I must agree with momsey. dd made things right with you. were you expecting something in addition to a refund?
Crown Jules on 01/15/2010:
I agree with goduke, put some hazelnut flavored syrup in it and you're good to go. Unless, of course, you prefer straight black coffee. Or, if you like cream in your coffee, you can buy hazelnut flavored creamer.

I don't think this should be a complaint, either. You got your money back without argument and the manager did the right thing.
Anonymous on 01/15/2010:
I agree with Skelly. Sounds like you were looking for a fight from the manager. She even opened another bag to compare and then gave you your money back. Crown has a good suggestion to add hazelnut creamer to your coffee
Anonymous on 01/15/2010:
You do realize that coffee beans are not grown with flavor right? Flavoring is added during the packaging process.

Just add a bit of hazelnut creamer to your coffee.
Venice09 on 01/15/2010:
You started out with a legitimate complaint, however it should have ended with a compliment to the manager instead of voicing your disappointment. It sounds like a simple packaging mistake, something that might never happen again. I'm sure the next package of hazelnut coffee you purchase will be fine. If not, then you will have a reason to complain.

Anonymous on 01/15/2010:
I didn't read this as the OP was disappointed with DD per se but rather was disappointed in not leaving the store with some hazel nut coffee. There's nothing wrong with getting disappointed as it means you're an optimistic person. Optimistic people ROCK!
Venice09 on 01/15/2010:
I think you are right, Stew. But the tone of the review translates more into disappointment than satisfaction with the way it was handled. I just wish the OP had emphasized the good service more than the disappointment.
barbara on 09/22/2013:
I think this happens a lot... I just had the same thing happen when I purchased a bag and also when I have recently ordered hazelnut to take away and 9 times out of ten it does not smell or taste like hazelnut so I have given up buying at dunkin altogether as I cannot trust it.
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Drive thru
Posted by on
PAWTUCKET, RHODE ISLAND -- On Aug 29th I drove up to the drive through at the Dunkin Donuts on broadway street in pawtucket, ri. When I pulled up the employee did her opening and I told her I needed a minute. I figured out what I wanted in about 5-10 seconds and turned around to my daughter who is a toddler to ask her what she wanted, which was about 20-45 seconds. The employee spoke through the intercom and said, "hello, are you ready yet?" I responded, "no, not yet, one moment please." So then she said, "you need to hurry up," I was speechless so I said, "what, we need a minute" then she responded, "well then you need to pull up because were being timed and we don't have time to wait" I was furious, I told her no absolutely not and sat there for a moment before I drove off. I am def going to contact corporate because I've worked at a coffee shop and did drive through and we could never mistreat our customers. I was appalled at the service and the unprofessionalism of the employees there. It doesn't matter what field your in if the customer is what runs your business then you treat them with some level of respect
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jktshff1 on 08/30/2009:
While the way the employee said it was wrong, quite a few places are timing drive through. Speeds up the process. If you have to take extra time to make up your mind, go inside.
Anonymous on 08/30/2009:
I've not gone through a drive-in in a long time, but I imagine the etiquette is as jkt mentions. I don't think the cars behind you would appreciate waiting either. Nonetheless, the employee was rude and certainly could have done a better job at asking you to hurry up.
Anonymous on 08/30/2009:
Sorry to be blunt but how 'bout having the order ready before you get up to order? This is the whole point of a drive-through, to be quick.
spiderman2 on 08/30/2009:
I am going to Echo the others, while the employee was certainly could have asked you to pull over in a nicer manner, the drive-through isn't the place to spend several minutes deciding what you want to order.
Anonymous on 08/30/2009:
Interesting predicament. I need some time to thing about it.
Rather than hold things up, I'll return when I have my response.
Anonymous on 08/30/2009:
In this instance I probably would not have used the drive-through service but I understand why you did. It's not easy getting a toddler in and out of the car. In any case, there is no cause for an employee who is there to provide customer service to be rude.
yoke on 08/30/2009:
I would like to hear the employee's side of what happened. Maybe the OP thought it was a matter of seconds, but the employee probably had cars lining up behind her while she took her sweet time. The OP knew she was going to DD then she should have asked her toddler what she wanted before getting into the line. It is nothing more frustrating then having the car ahead of you take 5-10 minutes to order.
Anonymous on 08/30/2009:
Your lack of regard for both the employee and the employee is astonishing. Take your business to Honey Dew, I don't imagine DD will miss you.
clutzycook on 08/30/2009:
that was very rude. Yes a lot of places are being timed, but I think it's timed from the minute the first item of the order hits the computer screen to the time the customer receives his or her food. If FF restaurants were timed from the time the driver pulled up, their times would be crazy in a lot of cases!
madconsumer on 08/30/2009:
very best answers:

you guys rock.
BokiBean on 08/30/2009:
While employees may be timed, customers are not. Delays like this may be one of the many frustrating things about working the drive through stations at a fast food joint, but its one of those things they have to learn to deal with, and deal within a way that isn't insulting or rude.
madconsumer on 08/30/2009:
I would like to hear the other side of this story. how rude was the customer??
yoke on 08/30/2009:
I know when my kids were toddlers they were not given a choice of what they got, they got what I gave them. Reason being if I asked what kind of donut would you want I would get a different answer every 5 seconds and in the end I would not have gotten the one they wanted. If I were to buy them a donut and hand it to them they would be happy.
i_am_canadian on 08/30/2009:
Having worked the drive through at Tim Horton's previously, I have to assume the employee was in the right with this one.
If you don't know exactly what you want the second you pull up to that speakerbox, park your car and drag your lazy ass inside. Simple.
Anonymous on 08/30/2009:
I always know what I want when I go up to any drive through. You can always ask your toddler ahead of time, that's what I used to do. If you don't know what you want go inside.
i_am_canadian on 08/30/2009:
Right, who waits until they actually get IN the drive through before they ask a toddler what they want to eat? We all know what small children are like, she could have held up that queue for more than 5 minutes.
Anonymous on 08/30/2009:
That's true Yoke, good poing! There were four of us kids... we all four got the same type of donut and milk to drink.
madconsumer on 08/30/2009:
if my toddler did this, he would be duct taped to the roof and left there with no food.
i_am_canadian on 08/30/2009:
Right, who waits until they actually get IN the drive through before they ask a toddler what they want to eat? We all know what small children are like, she could have held up that queue for more than 5 minutes.
Anonymous on 08/30/2009:
I agree with you all, but still there is no call for the employee to get rude. But it does make me wonder.... how do you politely tell someone to get out of the line until you make up your mind? ugh!
BokiBean on 08/30/2009:
Who waits until the last second?? Customers do! That's why this employee needs to suss out a great way to tell customers how to a) either hurry up and order or b) pull over so they can service other customers..and all without pissing them off.

It happens every day.
i_am_canadian on 08/30/2009:
There is no real polite way John, so you sometimes must resort to what could be considered rude. And I'm sure the other customers in line behind this lady didn't mind that she was told to hurry up, I know I wouldn't have.
i_am_canadian on 08/30/2009:
For the record, I do not have the luxury of a vehicle or being able to drive, so I am forced to walk into any restaurant I wish to patronize. I am a strong proponent of banning drive through windows altogether, for many different reasons.
madconsumer on 08/30/2009:
this is a sign of our times. toddlers making decissions they are not prepared to make. adults should go back to making deissions. I bet when this kid grows up, they will rule their parents.
PepperElf on 08/30/2009:
Personally I agree with the employee. If you need extra time to figure out what you want, you shouldn't be using the drive through.

I live by this - I take FOREVER to figure out what I want. So, I WALK in, stand back and study the menu until I figure out what I want. Other customers come in & I let them go ahead of me.

Why should I make another paying customer wait extra long just because I can't make up my mind? They already know what they want. They shouldn't be punished because of me.

Nor should the rest of drive-through line be punished because one customer can't make up his/her mind.

Go through MC3 & read all of the complaints about how long people had to wait in the drive through.

it makes me wonder if some of the delay was because of customers who do just this
DigitalCommando on 08/30/2009:
A drive through is much like your refrigerator. You pretty much know what's inside it before you open it. People who open the doors and gawk for several minutes as if they have no clue what's in there and have never seen any of the items before are wasting energy. People who do this at a drive through are wasting time. What really ticks me off are the idiots who pull into the drive through on their cell phone and are taking orders for several other people on the other end of the phone who aren't even there and then place a huge order without the employee asking them to pull forward to keep everybody else waiting in the line that just want's a number 1 with a coke.
i_am_canadian on 08/30/2009:
Drive through windows:
(A) Help to create further unnecessary emissions into the atmosphere from idling vehicles.
(B) Encourage people to be even lazier than they already are.
(C) Create an additional source of aggravation for employees in what is already an underpaid and stressful job.

Get rid of them entirely, business would not decrease one bit. Everyone would simply be forced to come to terms with the fact that they now must walk the few steps to the restaurant.
BokiBean on 08/30/2009:
"Ma'am, since you're going to need more time to decide what you want, and I have several other cars behind you, can I get you to pull up a little bit and someone will come out in just a moment to take your order?"

How hard was that...
PepperElf on 08/30/2009:
Boki - because even then, you're going to have a driver who goes into rage mode and scream "HOW DARE YOU TELL ME TO WAIT!!!!!11111!!!!!"

andbran on 08/30/2009:
I always know what I want before I go through the drive through. if I have a large order I go inside. when my kids were little they would just about eat anything I bought
i_am_canadian on 08/30/2009:
And if you did actually work in a coffee shop drive through Liz, you really should know better.
DigitalCommando on 08/30/2009:
When I'm brain dead AND hungry, I'll usually get out of the car and ask several of the 10 cars behind me what THEY think I should eat today.
PepperElf on 08/30/2009:
DC ... let me guess the answer was along the lines of "Eat **** and die?"

DigitalCommando on 08/30/2009:
Yeah Pepper, It was a bit odd that most of their suggestions were not on the menu. I just figured they were thinking of a menu from another restaurant, those dummy's.
PepperElf on 08/30/2009:
maybe they were thinking of McDonald's
That's what I use them for most often now at least (a place to poo)
BokiBean on 08/30/2009:
Pepper, that's probably going to happen every now and then. But the majority of people would just pull up and nobody would feel justified blowing their top because of employee rudeness.
PepperElf on 08/30/2009:
yeah but it's the one bad apple that sours the whole basket
plus... it's the crazies like that who ruin the tempers of good workers and drive them insane :)
DunkinDeez on 08/30/2009:
at the DD I work at, we supposed to try to get any drive through order out in under, I think it's 90 seconds give or take. Thing is that the clock starts the instant the car pulls up to the menu, and it's really annoying to watch that clock pass the target time and the customer hasn't even made a choice yet... There are so many times I'd love to yell at them to come in the damn store.

Having worked a drive-through, has caused me to stop going through drive-through at other establishments when I'm not 100% sure of what I want.
jktshff1 on 08/31/2009:
Just thought of something:
If the restaurant wants you to hurry, why do they have those long menus posted right at the order speaker, instead of somewhere before you get there?
Anonymous on 08/31/2009:
Most do have the menus before the order speaker, at least in my town.
i_am_canadian on 08/31/2009:
I almost never look at the menu when I visit a fast food restaurant, I know what I want and I always order the same thing. For some idiot to spend 5 minutes studying the menu trying to decide between an apple fritter and an apple crueller is ridiculous.
goduke on 08/31/2009:
That's not particularly rude behavior for Rhode Island.
Nickole on 09/24/2009:

clutzycook (08/30/2009)
Rate user >

that was very rude. Yes a lot of places are being timed, but I think it's timed from the minute the first item of the order hits the computer screen to the time the customer receives his or her food. If FF restaurants were timed from the time the driver pulled up, their times would be crazy in a lot of cases!

--Um no. I work at a fast food restaurant (Taco Bell) & like Dunkin Donuts apparently, the timer starts as soon as you arrive at the speaker. It irks me that someone would comment in a know-it-all way when they do not in fact know. Just because you have yet to come across a certain circumstance is not to say, it is non-existent. In regards to the complaint, I do think the employee should have just bit her tongue. Nothing good comes out of rushing customers. Understandable that the employee is irritated, but as I tell the employees on my shifts (I'm a shift manager), what is more important? A good DT time, or good customer service? Me thinks DD needs to employ the "Think Like a Customer" motto in their staff. Would said employee have liked to have been rushed, and/or asked to wait as a customer? I think not.
Anonymous on 09/24/2009:
I have nothing to add to what has already been said. I espectally love the people with baseball teams who use the drive up windows and all I, one of the ten cars behind them, only want an iced tea. People need to realize that they are not the only ones in the world and use better manners and better sense. PS. A toddler would eat what I ordered for her.
A dunkin employee on 07/20/2012:
People who don't know what they want at a DT causes good employees to get FIRED because YOU don't know what YOU want.
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Rude Employee's and Manager
Posted by on
BOSTON, MASSACHUSETTS -- I recently went into a DD in Boston, and frequent this location while taking my sister in for her chemo treatment. I went into this location on many occasions and always seem to have awful service, the employee's their don't seem to care about the customer's, lets just say they will get to you when they get to you.

Well this day I went in and asked for 2 coffees and a ham and cheese flatbread, and a donut for my niece. I then noticed they had a sale on the pound of coffee's (2 for 11.99), so I wanted to also get that, I then was going to pay with a credit card and this completely messed up the coworker who needless to say was not American...

I usually do not have a problem with people and their languages? But this was bad... Then the boss came over and realized she rang my order up wrong and was charging my CC $28.67 ?????? WHAT!

He then was very rude to me as well and now I realize I could go on forever about this place but moral to the story I would never go back, oh and he also told me it would take all day for him to take this stuff off my CC so I could pay cash instead of re-ringing my stuff again and running my card ? So instead he ended up leaving the charge on my card and paying me the difference in cash, which he also did not understand that why should I pay extra finance charge for her mistake... crazy crazy place I WILL NEVER GO BACK THEIR AGAIN!!
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User Replies:
Anonymous on 11/19/2008:
If you are from the Boston area, you must know that DD's corporate headquarters is in Canton. Why not just pick up the phone and call them? It isn't even a toll call.
steve101 on 11/19/2008:
I recently went to may favorite DD and was shocked to see that they eliminated almost half of their variety of donuts. When asked about it they said they needed more room for their new items.Have you also noticed that their donuts are getting smaller or is it my imagination.
yoke on 11/19/2008:
steve, you are not imagining the donuts getting smaller. My husband made the same comment last week.
Anonymous on 11/19/2008:
DD's getting smaller... sounds kind of wrong if you think about it.
hubbard53 on 11/19/2008:
there was a recent article about companies changing packaging, weights, etc. ever so slightly and charging the same for a lesser amount.
Anonymous on 11/19/2008:
"I then was going to pay with a credit card and this completely messed up the coworker who needless to say was not American..."
..Why is that needless to say?
..Would DD say that you were rude?
..I'm sure they won't miss your business, btw

I recently went to VooDoo Doughnuts and it was worth the 1/2 hour wait to get in...too bad they're only in Portland

Anonymous on 11/19/2008:
Donuts JC? Donuts should be banned before fast food! I'm afraid this one is going to take me some time to get over...
Anonymous on 11/19/2008:
If donuts keep getting smaller, how come I keep getting..um...not smaller?
cherpep on 11/19/2008:
A fresh donut is a gift from heaven. I don't remember the last time I had one, but I sure am craving a Boston Cream or Kruller right now.
Anonymous on 11/19/2008:
maple bars are pretty good when there fresh...
bargod on 11/19/2008:
How did you know the worker was not American? Did they have their birth certificate stitched into their paper hat? If I understand what your saying, not white= not American. *shakes head*
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Flavored Coffee
Posted by on
NORTHFORD, CONNECTICUT -- I read some opinions on this site about the Flavored Coffee having sugar in it. A few people felt that it had sugar syrup in it to make the flavor. They felt that the sugar syrup was sugar. One person said that he felt sorry for someone that has diabetes. Other people said that is not true that the sugar syrup doesn't have sugar in it. Well I'm a diabetic and I liked the hazelnut and cinnamon mixed together. I drank this combination for about six months if not longer. My sugar was under control until I started drinking flavored coffees. Now my doctor wants to put me on insulin. I stopped drinking the flavored coffee and went back to just plain decaf. I noticed a difference in my blood sugar when I take it. It is a lot lower. I feel it was the flavored coffee that was raising my sugar level. I will have another test on my blood sugar.

If my blood level is way down then that only means that there is sugar in the sugar syrup they use and I will have documented proof of it, my health.
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jenjenn on 09/02/2008:
I would think the syrup would have sugar in it, but I have no documentation indicating so.
chris513 on 09/02/2008:
jenjenn, you better get some frickin documentation!
erinhamilton21 on 09/18/2008:
the flavored coffees actually do not have sugar in them. They are sugar-free. It is a flavor shot added to the coffee. I work for Dunkin Donuts, and hate the place, but I do not lie to customers. When Hazelnut and French Vanilla used to be brewed, it only added a lot more fat/calories to it. But now, we use flavor shots. The person probably just put sugar in the coffee or something. You can also get the flavor shots for and beverage except bottled.
torwarn on 07/01/2010:
Flavor shots that are added to the coffee are SUGAR FREE.
PepperElf on 07/01/2010:
if the coffee is pre-flavored, like hazelnut coffee, then it's sugar free

as for shots of flavor specify that you want sugar free.

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