CONNECTICUT -- Staff is confused and ill trained. Every time I order a simple decaf and bagel they always have to ask what I ordered at the pick up area. Coffee is weak - we need a Peet's Coffee on the east coast. Tried to get a dark roast version but it only comes as iced coffee, not hot.
They are usually out of a selection of bagels and muffins by 10 A.M. No extra sugar or cream to adjust the coffee the way I really want it. No knives to split the baked goods. Tables are bolted to the floor so you end up sitting on top of another occupied table if it's crowded. Not enough chairs. Loud beeping sound from the coffee maker every 30 seconds - very annoying. It's the same at other locations I've been to.
I went to your location in Avon Lake @ the end of route 83, in that I had vendors in from out of town and wanted to get them a decent breakfast. Not only were the sandwiches still frozen as well as the hash browns, but there were a lot of coffee grounds in the coffee cup - quite embarrassing.
I had requested butter on the bagels and didn't even get that. As a manager of a company, I will tell you that this is a horrible way to run a company. The gentleman that checked me out, a) forgot the hashbrowns and then I had to remind him that I bought coffee. I will have to say that it looks wonderful on the commercials but paying for a watery cub full of grounds was not very cool.
DUNKIRK, NEW YORK -- For the 6th time is as many months, our local DD franchise is out of regular ground coffee. The attendant said,"the truck is coming tomorrow", on the 9th of April. I returned the next 2 days to find no coffee. It's a coffee store!!! If you continuously run out of a specific commodity, why wouldn't you increase your next order to compensate for the greater demand in your area? I was not a business major in college, but even I can figure out how to solve this problem.
The local franchise in Dunkirk NY could be a huge money-maker with the exception of one issue - poor management. Start paying attention to your local franchises or my business and many others will go to the local Tim Horton's.
Overall the coffee and service is good, but more frequently than I would expect, the coffee cup just starts leaking as if the heat just creates a hole in the bottom of the cup. This usually creates quite a mess of coffee going everywhere. In this day of conservation I tend to think the quality of the cups Dunkin Donuts is using is deteriorating.
This happens to me at more than one location in Southern Mass. So I would think that it is happening to other people also. Thank you for the opportunity to express my complaint.
I purchased a 1 lb. bag of hazelnut coffee and when I got home to brew some, it did not smell like hazelnut and when brewed, it did not taste like hazelnut. I called the store where I purchased it and they said to bring it in with my receipt and they would take care of it. This was a small DD in a Stop&Shop in Hartford, CT.
When I explained the situation to the manager of this DD she opened the bag and had no reaction. I expected her to say, "this smells like hazelnut" but she only said, "can you hand me another bag". She opened it and it too smelled nothing like Hazelnut. I was offered my money back so I took it. I am disappointed as I have always been a big fan of Dunkin Donuts hazelnut coffee. Has anyone experienced this problem?
PAWTUCKET, RHODE ISLAND -- On Aug 29th I drove up to the drive through at the Dunkin Donuts on broadway street in pawtucket, ri. When I pulled up the employee did her opening and I told her I needed a minute. I figured out what I wanted in about 5-10 seconds and turned around to my daughter who is a toddler to ask her what she wanted, which was about 20-45 seconds.
The employee spoke through the intercom and said, "hello, are you ready yet?" I responded, "no, not yet, one moment please." So then she said, "you need to hurry up," I was speechless so I said, "what, we need a minute" then she responded, "well then you need to pull up because were being timed and we don't have time to wait". I was furious, I told her "no, absolutely not" and sat there for a moment before I drove off.
I am def going to contact corporate because I've worked at a coffee shop and did drive through and we could never mistreat our customers. I was appalled at the service and the unprofessionalism of the employees there. It doesn't matter what field your in, if the customer is what runs your business, then you treat them with some level of respect.
ROCHELLE PARK, NEW JERSEY -- On July 1st my wife and I went into the Dunkin Donuts on Rochelle Avenue in Rochelle Park New Jersey to buy 2 lbs. of coffee beans for the advertised price of $10.99. When the register rang up $12.00, I questioned why they were charging more than a dollar more than the advertised price. First, I was told that the register automatically rang up that price. I asked them to fix it. The person said she could not fix it. Then, I was told that it was tax. In New Jersey the sales tax is 6% which does not add up to $12.00. Also, there is NO sales tax on coffee in New Jersey.
When I asked the person to correct the price to the advertised price of $10.99, she refused and said she could not. Either I would have to pay an extra dollar with what they called tax, or not take the coffee. We did not buy the coffee. This is not the first time I have heard of Dunkin Donuts charging tax on coffee beans just to justify the additional cost.
Further, I feel it is rude of someone behind the counter of a fast food establishment to speak to me in a condescending manner. I will be notifying my local newspaper about our experience at this local Dunkin Donuts in an effort to alert anyone who is not aware that Dunkin Donuts chooses to conduct their franchises in such a manner. Thank you.
MULTIPLE LOCATIONS, NEW JERSEY -- My wife and I were regular Dunkin' Donuts customers - sometimes going even 3 times each in a day. I say WE'RE because this is no longer the case. Recently, we have noticed a difference in the quality of our beverages. Specifically, the coffee which was the reason we went there in the first place. If it doesn't taste like water lately, it is just not good. It tastes much different than it did before. We know that one of the reasons is the way they now make the flavored coffee - with syrup instead of brewing the flavored beans the way they used to.
Another difference is the use of those industrial coffee urns - the decline in quality seems to have started when those were brought in. Even the regular coffee is awful lately, unless you are a fan of a warm (NEVER hot anymore) watery milky brownish beverage (which we are not). After finally snapping out of denial, thinking that we were hitting it at wrong times, or maybe there were new people who didn't know how to make it, we decided to simply cut our losses and stop going.
This is NOT how we want things, but the decisions that they have made about how to make their coffee has left us with no choice. We now buy their beans and brew them at home, that is, until they decide to mess that up too. We have talked to many others who feel the same way and have stopped going too. I wonder if they are noticing a revenue drop in the last few months.
Hey, Dunkin' Donuts Execs - Way to ruin our favorite cup of coffee and drive customers away. It would be nice if someone who is in a position to make changes in the DD organization would read this and make this all just a bad dream. I would defitely go back if I could just have a good HOT delicious cup o' joe - like the old days.
ST. CLOUD, FLORIDA -- The coffee was very weak and the donuts were just put in the bag with no wax paper. The chocolate glaze was on the napkins and not on the donut. Was very disappointed when I arrived to work and was unable to take it back to the location where it was purchased.
CHANDLER, ARIZONA -- Wow, Dunkin Donuts has gotten greedy. I go to DD instead of Starbucks because the coffee was good and reasonably priced. Last month, I purchased large iced coffees for $2.28 total, then the price went up to $2.39. Today I was charged $2.50 and the coffee was incredibly weak. I think there is maybe a tablespoon of coffee in it. With the high cost of gas and groceries and lower paychecks, that was enough to stop my caffeine habit. I have been purchasing two coffees per day and now will not be purchasing at all.