Dunkin Donuts - Page 2

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Unethical Management
Posted by on
NAPERVILLE, ILLINOIS -- I worked at a Dunkin Donuts/Baskin Robbins in Naperville, Il. It was a bran new beautiful store which offered free wifi, a comfortable leather couch, a leather massage chair and a 42" flatscreen plasma TV We would always receive compliments on our unique store.

I was employed there for a year and a half and in the middle of that time frame we were handed over to new management. The owners of course were Indian and I never had problems with them. They are wonderful people. The store manager was also Indian and our new district manager was Hispanic. Now, at the time I was the only Hispanic employed at that facility so I thought this is great they must be starting to broaden their horizons since they were open minded enough to trust a Hispanic district manager with all of their 12 stores.

Since I was there for the time that I was I had gotten close with a lot of the customers. I knew most of them by name and they always looked forward to my service. They would tell me about how the other shifts didn't provide the same service and quality of product as my shift did.

There came the time when we were all required to take online training classes and be certified in what we do. It took me about six months to finally finish the training, and it wasn't until then that I was able to receive my first raise and up till then I had already been with the company for about a year. It always seemed that management couldn't get the employees to do the online training.

So, they decided to pay a sixteen year old who worked there to do everyone's training. I was shocked when I heard this from the kid himself. I was shift leader so I felt that I had the power to say "no, you're going home". After that I called the store manager and confronted her with what I had just heard and she told me not to get in management's business and to let them handle it. As soon as I finished talking to her, I called the district manager because I felt that I could trust him. I asked him if he was aware of that and he said that he was not and that he would look into it. I later found that he was in it all along and he knew what was going on.

I felt like there was a murder going on and I couldn't do anything about it because the authority themselves were the ones committing the crime.

I felt really angry that I had to work hard for those certificates and I actually tried hard to give the customers a good experience since I am aware of all the complaints and bad experiences that people have had at Dunkin Donuts restaurants.

I finally quit after a year and a half because I couldn't take the B.S. anymore and the unethical people that the place was being run by. They never took my Shift leader position seriously because I was only 18 at the time. My feedback and suggestions never mattered.

I would love to own my own Dunkin Donuts and let it be the one that guests actually receive what they ask for and get treated the way they deserve, and it would be the one that people would go out of their way just to get a great high quality cup of coffee with excellent service.
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Don't Let Them Pick for You!
Posted by on
NORCROSS, GEORGIA -- On February 24, 2006 I visited a local Dunkin’ Donuts on my way to work. I wanted to pick up a dozen donuts and an apple fritter for a business meeting I was going to have that morning. I had been to a different Dunkin’ Donuts 2 weeks prior and had ordered the same thing. The nice girl behind the counter said I could have the apple fritter as part of the dozen; it would just count as 2 donuts. That sounded fine with me.

At this location the family who owned the franchise barely spoke English. When I got to the counter the oldest member of the family (aka Manager) asked me what I wanted. When I ordered I asked if I could have the apple fritter count as 2 donuts in the dozen like last time. He said, “No, More money! It will cost you extra!” I was a little surprised that he was completely unwilling to work with me on it, but I let it go. Then he pointed at the wall of donuts and said, “What you want!” I told him to pick assorted donuts to make it faster on the line waiting behind me. The top row of donuts had by far the most popular and the best kind that were frosted and sprinkled. He ignored the top row completely. He proceeded to pick out the WORST, most dried out donuts that nobody wanted. They were terrible. Not one good, enticing donut in the dozen. There may have even been a bran donut in the bunch. I wanted to talk to the manager, but I think I was dealing with him, the Dad of the family whose word is law.

When he rang me up, I almost walked out. There were so many people behind me I didn’t want to make a scene. I paid and left; having paid extra for the fritter. When I got to work I looked in the box and couldn’t believe the horrible assortment. My co-workers tried to look happy that I surprised them. They each took one so I wouldn’t feel bad. They only took one or two bites and left the rest. They didn’t want to hurt my feelings. To top it all off, my apple fritter was old, hard and stale. The worst apple fritter I’ve ever had. I told them the story of what happened and they looked relieved. My manager said the donut he had was very stale. Another co-worker said I got the short bus box of donuts.

I will never go back there again!! My husband told me if we ever go to another Dunkin’ Donuts that we will stand there and pick out each donut one by one no matter how long it takes and no matter how long the line is. Don’t let them give you the oldest, worst, nastiest cast offs that no one else would pick just because you’re nice and don’t want to keep the line waiting. My husband tells me I’m way too nice, not next time!! I know this may sound petty, but if I walk into another Dunkin’ Donuts and they don’t speak English, I’m walking out!! They don’t have a clue about serving the customer! I don’t think they really care, as long as they get our cash.
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Anonymous on 02/24/2006:
Aren't you going to mention how the business meeting went?
Anonymous on 02/24/2006:
Why do you always get the "apple fritter" and I get a lousy donut with sprinkles? :(...
CaseyTucker on 02/24/2006:
Next time go to Krispy Kreme, if there is one where you live. The doughnuts are fresh, and the staff speaks English. The Krispy Kremes in the Chicago area are owned by Americans...the Dunkin
Doughnuts are owned by foreigners who barely speak English.

Buy American...buy Krispy Kremes!
Anonymous on 02/24/2006:
...And keep a good cardiologist's phone number nearby.
ejack053824 on 02/24/2006:
Krispy Kreme's ...mmmmm.......Should be called Cracky Kreme's!
CandyPickletoes on 02/24/2006:
With all due respect, anti, isn't that exactly what my3cents is all about. Isn't it a place for people to come and vent their frustrations and explain the issues they've had at various consumer locations? If not, I'm thinking the purpose of my3cents.com has been lost somewhere along the way. JMHO
Anonymous on 02/24/2006:
Good point Candy P. Come on A.I. if you got a stale apple fritter and your "crew" only took one bite of your two day old donuts wouldn't you be crushed? Poor nea1. :(...
Ponie on 02/24/2006:
Didn't you have enough 'brownie points' left over from what you brought in two weeks prior to please everyone? Or did you take money from Petty Cash to fund your largesse? I just KNOW each eater took a couple bites and let you know how awful they were. Each location is independently owned, thus the mix of merchandise you may run into. BTW--did your ancestors come to this country fluent in our language? This is one of the silliest letters I've seen on my3cents--but then, I haven't seen all of them.
Anonymous on 02/24/2006:
Ponie, if time allows do a M3C search for the following names... mjholly or Dr. Jeecheroo... You haven't seen silly yet.
tander on 02/24/2006:
You should have let the line behind you wait and picked out your own donuts, or when you saw what you were getting you should have stopped him.
Ponie on 02/25/2006:
zzrokk, I might try Dr. Jeecheroo, but I'll pass on mjholly. Read enough of his stuff on another forum.
Ms.Consumer on 02/25/2006:
zzrokk said "Why do you always get the "apple fritter" and I get a lousy donut with sprinkles? :(... "
My thought exactly. I bet you sneak that apple fritter out of the box before "surprising" your co-workers. hee hee

Ms.Consumer on 02/25/2006:
anti-idiot.. you need to shut the eff up.
holycrap on 04/13/2006:
Anonymous on 09/27/2006:
Don't let jerks get to you. No offense, but stand up for yourself! Anyone who would get miffed that you were chosing what you wanted is a hypocrite. I SURE would never have taken those doughnuts, as a matter of fact, I would have corrected him, and if he gave me trouble, I would have left. You NEVER have to put up with stuff like that!!! People like that make me sick.
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Overpriced and Undersold
Posted by on
Rating: 2/51
PENNSYLVANIA -- Went through the drive through and not only were the prices for the iced coffees not clear and listed, but when I order mine I get to the window to find out that it was a dollar fifty over what I pay for the same exact product I pay 2 dollars for at a different location. (well actually the other locations make the coffee better) This will be the last time I EVER goto that location again. Plus the kid at the counter had a ridiculous scum stash and to be honest I don't trust him with my food. Shave your face if you work in food service . It's common courtesy. Very disappointed.
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ilovemyson on 06/11/2013:
Dunkin donuts are owned by different people so they make their own pricing, this happens with any company that is owned by different people.. And just because you work in food service doesn't mean you can't have facial hair and I think it's rude of you to make a comment about it.
DebtorBasher on 06/11/2013:
I have to agree...I would not eat food that was prepared/handled by anyone with scraggly facial hair. There are 'beard nets' for those with beards...but I still wouldn't like it. Sure, we don't always 'see' who prepares our food in the back..but, If I do see them with the scraggly facial hair, it is my choice to eat there or somewhere else...and I would eat somewhere else.
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Quality of product
Posted by on
Rating: 2/51
HOLLIS, MAINE -- I've been in the food service industry for over 40 years.
This new turkey cranberry cheese sandwich is terrible.
For one thing the turkey is processed. The combination of the processed
meat and the cheese overwhelms the cranberry sauce.
Try fresh baked turkey with cranberry sauce and stuffing next time.
While I'm on the subject of your products, particularly your donuts.
Your filled donuts are not cooked enough--They should be light and fluffy.
I fried donuts for over 10 years. Another thing, I ate more than three
quarters of a Boston creme donut before I tasted custard.
Thanks, Michael Petrin
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BigAl on 11/02/2012:
This is what new corporate ownership who only worries about today's profit can due to a company.
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Disrespect of My Wife by Employee
Posted by on
Rating: 1/51
LYNDHURST, NEW JERSEY -- On the afternoon of 08/26/12 My wife had stopped with my mother-in-law for a coffee and a little time together to talk. When they were on their way out, my wife had decided to purchase a pound of coffee. My mother-in-law had mentioned why don't you purchase the one at 10% off. My wife decided to do just that and mentioned to the employee behind the counter that it said the product was 10% off. The employee went on to say sarcastically, "That's not 10% off! Where did you go to school? Can't you read!"

My wife was shocked and immediately left the establishment, as the employee sarcastically yeld, "Pick it up! Put it back." When I was told about this needless to say I was infuriated, but knew what could I do, but tell her, never go back there again, they don't know how to treat their customers.
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Tezrien on 08/26/2012:
Make sure you call the store's GM first thing Monday morning. Management can't fix what they don't know about.
prince caesar on 08/27/2012:
ohhh.....I wish they would have said that to me, they would have been chewed a new you know what
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Slow and bad customer service
Posted by on
Rating: 1/51
BRIGHTON, MASSACHUSETTS -- I have now been to the "new" Dunkin Donuts on Market St. in Brighton, MA twice this week. Each time I went there were about 6 people working, but I waited for 10 minutes and then left and walked out on both days! I have yet to get a coffee there! How can the workers not even acknowledge the people in line by saying at least something like, "I'm sorry this is taking a while but we will be with you in a few moments." There is zero customer service. At least when I go to Starbucks, if they take a bit more time than expected they always apologize and usually give me a free drink coupon for my next visit. I would rather pay $5 for a small coffee at Starbucks anyday than be served by the slowest and most unaware people ever at the Dunkin Donuts on Market St. in Brighton! Thanks for nothing! I felt like my business did not even matter at all!
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KevinTX on 07/18/2012:
Write a google review as well, that way u can target that specific location.
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Have to Wait While Others Are Served and You Were First
Posted by on
Rating: 1/51
ROCHESTER, NEW HAMPSHIRE -- I have given Dunkin Donuts quite a few tries. They always seem to have plenty of people behind the counter. But no one ever starts serving you until they are good and ready. What ever happened to good customer service. I a disabled veteran that walks with a cane all the time. They have a flag saying they they support our troops. Boy is that a lie, the only thing they support are themselves. Well, now I ordered some hot food and coffee now then I had to wait at least 35 to 40 minutes before I got my order filled. But I see a lot of what I ordered go out the drive through first. But they took my money pretty fast. Then they have also screwed up in the order also I have waited for over one hour before they get it right.
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clutzycook on 05/25/2012:
So would this be less unacceptable if you weren't a disabled veteran?
Laurella on 05/25/2012:
Sounds like this place is just ran really slow. How would they know that you were a veteran just by looking at you?
trmn8r on 05/25/2012:
Have you asked to speak with a manager about the apparent lack of efficiency you have observed? Sounds like this location has the same "drive through has top priority" illness that other fast food joints have. The lazy people in their cars get served before those who make the effort to haul their butts out and get exercise.

I don't see how your status as a Vet is related to the situation. I appreciate your dedication to te country, but we're all equivalent when standing waiting for service, IMO.
A dunkin employee on 07/20/2012:
Dunkin donuts is only cares about the drive threw times. It takes top priority over all else.
If they took a long time, they probably forgot about you.
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Bad Service, Mold on Their Food,old Coffe Never Fresh
Posted on
Rating: 4/51
2055 N. READING RD DENVER, PENNSYLVANIA -- I was a very good customer to this Dunkin Donuts, I used to order at least 6 cups of coffee a day for me and for co-workers plus food but the service got really bad, and the food was getting pretty bad too.

Once every week I would get one good out of 6 cups of coffee, It tasted like it was never replaced, the sandwiches didn't taste fresh neither the donuts. A couple of times I found mold on my jelly. I work nite shift near this Dunkin Donuts and the lady that works nite shift, she is a very nasty lady and not very clean, she should not be working in a place where it serves food. I never come back to this Dunkin Donuts ever again.
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Anonymous on 03/25/2012:
Perhaps there was a change in management that caused this sudden downturn in quality? I'd give em' a few months to work through the kinks, and then give them another try. If for no other reason than all the positive experiences you had in the past.
starbucks customer now on 07/27/2012:
I too went to this d d for 7yrs faithfully and it seems as tho they replaced all the workers that had a clue. Now I don't even want to go there again. Plus they are so rude now!!!!
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Truck Drivers Helper
Posted by on
Rating: 1/51
SHAMOKIN, PENNSYLVANIA -- I was in the drive on 2.15.12 At the dunkin' donuts at 6:35 am in shamokin pa, when the delivery truck was trying back into the back of the store. The truck driver kept blowing his air horn at that time of the morning and there are homes next to the store. He kept blowing and blowing the horn when the truck diver's helper got out he started yelling at customers to movie their f*ing cars that they were backing to unload. The helper even made some man so upset he jumped out and yelled back at him. The helper told him to get back into his car before he gets punched out. I will never go back. It was so sad to see this.
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Venice09 on 02/16/2012:
Yikes!.. I think the helper needed some coffee.
Kris10 on 02/17/2012:
Really Venice?

I think the helper needs a Valium. That's ridiculous. I know these jobs can be frustrating. Did you inform the manager about this? I mean, that's probably going to cost them a few customers.
Venice09 on 02/17/2012:
Trust me. He needed a cup of DD coffee.
Kris10 on 02/17/2012:
Well, I know I won't be going to the DD in Shamokin even if I do get up that way. I'm in Harrisburg. This would keep me from going there out of fear that the delivery truck would be there while I go in to get something.
Venice09 on 02/17/2012:
If enough people complain, these two clowns won't last long as delivery guys. No one's going to put up with that.
*Brenda* on 02/17/2012:
I like saying Shamokin.

I would tell the manager, that is not acceptable.
Anonymous on 02/18/2012:
I am only curious if the delivery driver and helper were Dunkin Donut employees or not. Often times, delivery drivers are suppliers such as Sysco Foods, Shamrock, etc...

The OP might consider calling their corporate offices and lodging a complaint. The DD manager should be notified as well, since they most likely will have a direct number to call their supplier.
Venice09 on 02/18/2012:
I hope the residents complain about the noise, too. Those deliveries are made in the wee hours of the morning.
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Cappuccino Horror!
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ELMHURST, ILLINOIS -- Can't make cappuccino to save their soul! Called corporate who was supposed to have the owner call me, manager of store did instead. She told me to come back in and they would make it correctly. I did, they didn't! When the cappuccino came out as a major latte again, I refused it and was told by the cashier, "They are the same thing" I explained that perhaps they should read their own cup sleeve which tells them how to make the drink, she got the manager who also couldn't get it. Her fix to making the cappuccino over the latte was to pour out some of the liquid and return the lid. Hello, possibly you should read the directions or Dunkin Donuts should stick to what they do, coffee and donuts, not specialty coffees! Called corporate AGAIN who said she would have the owner call me and not the manager. The phone has just rung, guess who, manager again! Really, don't bother, if you want coffee go elsewhere!
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Fufu487 on 12/05/2011:
I've noticed more and more 'fast food-like' chain stores offering what they label 'cappuccinos' but are really more of a latte. I agree, it shouldn't be offered if it can't be done properly. But then, I think there's quite a few people out there who don't know the difference and think they're so sophisticated for drinking a 'cappuccino' (actually a latte) when they wouldn't even be able to handle a genuine cappuccino. Lesson learned though, right? Always get specialty coffee from a good solid coffee shop.
A dunkin employee on 12/16/2011:
A cappuccino is made EXACTLY the same as a latte, with ONE very small distinction.
A latte is only supposed to have a little foam, as a cappuccino is a lot more foam.
Bob on 01/28/2013:
DD employee, you have helped in pointing out part of the difference. The additional foam in a cappuccino displaces the void from having less steamed milk mixed with expresso. Which gives a cappuccino a much bolder flavor than a latte. Both of my nearby DDs make a latte no matter which you order and its a bummer.
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