PENNSYLVANIA -- Went through the drive through and not only were the prices for the iced coffees not clear and listed, but when I order mine I get to the window to find out that it was a dollar fifty over what I pay for the same exact product I pay 2 dollars for at a different location. (Well actually the other locations make the coffee better) This will be the last time I EVER go to that location again. Plus the kid at the counter had a ridiculous scum stash and to be honest I don't trust him with my food. Shave your face if you work in food service . It's common courtesy. Very disappointed.
HOLLIS, MAINE -- I've been in the food service industry for over 40 years. This new turkey cranberry cheese sandwich is terrible. For one thing the turkey is processed. The combination of the processed meat and the cheese overwhelms the cranberry sauce. Try fresh baked turkey with cranberry sauce and stuffing next time. While I'm on the subject of your products, particularly your donuts. Your filled donuts are not cooked enough--They should be light and fluffy. I fried donuts for over 10 years. Another thing, I ate more than three quarters of a Boston creme donut before I tasted custard.
LYNDHURST, NEW JERSEY -- On the afternoon of 08/26/12 my wife had stopped with my mother-in-law for a coffee and a little time together to talk. When they were on their way out, my wife had decided to purchase a pound of coffee. My mother-in-law had mentioned why don't you purchase the one at 10% off. My wife decided to do just that and mentioned to the employee behind the counter that it said the product was 10% off. The employee went on to say sarcastically, "That's not 10% off! Where did you go to school? Can't you read!"
My wife was shocked and immediately left the establishment, as the employee sarcastically yelled, "Pick it up! Put it back." When I was told about this needless to say I was infuriated, but knew what could I do, but tell her, never go back there again, they don't know how to treat their customers.
BRIGHTON, MASSACHUSETTS -- I have now been to the "new" Dunkin Donuts on Market St. in Brighton, MA twice this week. Each time I went there were about 6 people working, but I waited for 10 minutes and then left and walked out on both days! I have yet to get a coffee there! How can the workers not even acknowledge the people in line by saying at least something like, "I'm sorry this is taking a while but we will be with you in a few moments."
There is zero customer service. At least when I go to Starbucks, if they take a bit more time than expected they always apologize and usually give me a free drink coupon for my next visit. I would rather pay $5 for a small coffee at Starbucks anyday than be served by the slowest and most unaware people ever at the Dunkin Donuts on Market St. in Brighton! Thanks for nothing! I felt like my business did not even matter at all!
ROCHESTER, NEW HAMPSHIRE -- I have given Dunkin Donuts quite a few tries. They always seem to have plenty of people behind the counter. But no one ever starts serving you until they are good and ready. What ever happened to good customer service? I'm a disabled veteran that walks with a cane all the time. They have a flag saying they support our troops. Boy is that a lie. The only thing they support is themselves.
Well, now I ordered some hot food and coffee now then I had to wait at least 35 to 40 minutes before I got my order filled. But I see a lot of what I ordered go out the drive through first. But they took my money pretty fast. Then they have also screwed up in the order also I have waited for over one hour before they get it right.
2055 N. READING RD DENVER, PENNSYLVANIA -- I was a very good customer to this Dunkin Donuts, I used to order at least 6 cups of coffee a day for me and for co-workers plus food but the service got really bad, and the food was getting pretty bad too. Once every week I would get one good out of 6 cups of coffee. It tasted like it was never replaced, the sandwiches didn't taste fresh neither the donuts. A couple of times I found mold on my jelly. I work night shift near this Dunkin Donuts and the lady that works night shift, she is a very nasty lady and not very clean, she should not be working in a place where it serves food. I'll never come back to this Dunkin Donuts ever again.
SHAMOKIN, PENNSYLVANIA -- I was in the drive on 2.15.12 At the Dunkin' donuts at 6:35 am in Shamokin PA, when the delivery truck was trying back into the back of the store. The truck driver kept blowing his air horn at that time of the morning and there are homes next to the store. He kept blowing and blowing the horn when the truck diver's helper got out he started yelling at customers to move their ** cars that they were backing to unload. The helper even made some man so upset he jumped out and yelled back at him. The helper told him to get back into his car before he gets punched out. I will never go back. It was so sad to see this.
WELLSVILLE, NY -- 7/31/2011 I am going to be a new mother, 9 wks pregnant. My husband and some friends decided one morning to stop and eat at Dunkin Donuts on our way to church. I ordered the Big and toasty sandwich. When I ate it I thought something was a little weird about the way it tasted, but my husband told me it was probably just me since my taste has been off due to the pregnancy.
It wasn't until a few hours later that my stomach started to cramp and I became extremely sick. Let it be known that Dunkin Donuts was the only thing I had eaten that day. My illness grew worse, then it was later discovered that I was suffering from food poisoning. I was sick from 3pm that day, and did not get completely better until the next day. Thanks Dunkin Donuts I appreciate you endangering my life and my unborn child's life!
NORWICH, CONNECTICUT -- I work at a Dunkin Donuts and one thing I can say 25% of my customers don't have is common sense. I repeat the order back to them loud and clear and wait for responses and yet these 25% say it's wrong when they get it. I had one customer say she wanted a croissant not toasted with cheese and I repeated it, "So you would like a croissant not toasted with a piece of cheese on it?" and she said yes; as soon as she got it, she tells me it's not what she ordered, I have many occurrences like this one. I don't know if it's our signs that confuse them or they just know what's cheaper and similar enough to make out the complaint.
At drive through, our headsets are very hard to hear out of and don't work 100% of the time. I often find myself, pressing the earpiece against my ear because if I turn it up, the squeaking it makes is unbearable to me and the customer. When my headset cuts out in the middle of an order, I tell them my headset cut out and repeat what I heard and then they talk to me like I'm slow after I explained the problem and they repeat the part I already told them I had.
For example: Me: Thank you for choosing Dunkin Donuts, how may I help you? Customer: A black turbo and 4 & 4. I will also have Me: Sorry, my headset just cut out after the two coffees, I have black turbo, what size?
Customer: A MEDIUM BLACK TURBO (slow voice) and a 4 & 4. Me: And what size would you like your 4 & 4?
Customer: (slower voice) A MEDIUM BLACK TURBO AND AM XL 4 & 4!!! AND DID YOU GET MY SANDWICH AND DONUT??? Me: No, I didn't, my headset cut out and I needed the sizes of the coffees, please repeat the food part. Customer: ugh! The 3 pc pancake bites and 2 double chocolate donuts!!! Me: Okay thank you, your total is (and they drive off while I'm speaking)
When a customer like this gets to the window, they stare at you with a look that you have be a saint not to say anything smart to. And in the 3 seconds it takes to recall their order so that the cashier can cash them out they're getting pushy saying what's their total. I have worked with worse customers at the casino, but how hard is it to comprehend that situation!
HAVERHILL, MASSACHUSETTS -- I often work late nights or early mornings too. I, like many other people, rely on Dunkin Donuts to kick start my workday and give me the extra boost of energy that I need. Lately, I've been becoming more and more unhappy with the service that is provided to me while visiting Dunkin Donuts.
Often times when you order a breakfast sandwich they forget the meat or cheese. Once they even forgot to cook my bagel sandwich. On occasion they'll even go as far as to forget the cream cheese to go with your bagel or even forget to put items that you were charged for in your bag. What I'm noticing most recently is that the price is NEVER the same.
Usually the cost varies only by a few cents but this morning I went to a location up the street from my work and was charged $5.46 for a plain bagel with cream cheese and a medium iced coffee with a turbo shot. Explain how this is correctly priced when just yesterday I bought a medium hot coffee with a turbo shot, a bagel with cream cheese, AND a blueberry muffin for $4.11? That is a $1.35 difference AND I bought an item less.
I asked the girl why it cost me so much for a bagel and a coffee (it should have been $5.46 for a bagel sandwich and a coffee) and she rudely informed me that it was because of the turbo shot... Clearly this is incorrect because I always get turbo shots and there is never over a dollar's difference in price because of it. VERY unsatisfied. I will be switching to Heavenly Donuts as of this afternoon. They're not only set on prices, but make everything fresh to order AND have a drive through. Good riddance Dunkin Donuts!