HEMPSTEAD, NEW YORK -- I was at the Dunkin Donuts by my house. The workers there have no idea what customer service is. 1st they try to guess your order. I ordered a large hot tea and before I could finish the worker says "and a muffin", I said no. Then he says "what kind of bagel do you want." I said "I don't want a bagel, may I finish my order on my own please." Then he gives a sigh like I'm wasting his time. I finally order a bowtie and a large tea.
2nd they give you what they want to. He gives me a large hot chocolate and a bagel with cream cheese. When I go to return it he tells me that is what I ordered. I know I didn't order that because I am allergic to cream cheese and have been all my life. I give him the benefit of the doubt and I tell him that may be he mixed my order up (which is understandable) but he continues to tell me that is what I ordered. Finally someone else asks what is wrong and I tell the next worker the problem. She snatches the hot chocolate with an attitude and takes the next customer and tells me I have to wait.
This isn't the first time I have heard stories about this particular Dunkin Donuts. But it was my first experience. People say if you want what you ordered don't go to that one. That is a shame. I think all of your workers should take a class or two on customer service. I don't think I have ever been to a Dunkin Donuts where someone was nice to you, but it has never been this bad. I understand it is a fast paced environment but a smile goes a long way. Especially with me.
WELLSVILLE, NY -- 7/31/2011 I am going to be a new mother, 9 wks pregnant. My husband and some friends decided one morning to stop and eat at Dunkin Donuts on our way to church. I ordered the Big and toasty sandwich. When I ate it I thought something was a little weird about the way it tasted, but my husband told me it was probably just me since my taste has been off due to the pregnancy.
It wasn't until a few hours later that my stomach started to cramp and I became extremely sick. Let it be known that Dunkin Donuts was the only thing I had eaten that day. My illness grew worse, then it was later discovered that I was suffering from food poisoning. I was sick from 3pm that day, and did not get completely better until the next day. Thanks Dunkin Donuts I appreciate you endangering my life and my unborn child's life!
BELLINGHAM, MASSACHUSETTS -- I went to the Dunkin Donuts drive through at 20 Pulaski Blvd in Bellingham, MA the other day and ordered a large hot Mocha latte. The girl on the headset asked me if I would like anything else and I said "yes a donut." She asked "what kind?" and I told her a Boston Cream. She said "thank you please drive up."
When I get to the window she says that will be $3.28 please. I hand here a coupon for a free donut from another purchase at this store earlier that day. She pushes some buttons on the register and says that will be $3.28. I said "isn't the donut free?" She said "you want a donut? What kind?" (With a snide attitude as if I'm interrupting her day) I tell her and she hands me the donut and another crew member gives me the hot latte.
It appeared to be smaller and lighter than what I usually get but I didn't say anything at the time because I just finished grocery shopping and had frozen food in the trunk. I get home open the cover of the hot latte to find that the cup is half empty. So for $3.28 I got a half a cup of Mocha latte, an attitude, and a free donut. (I think it was free I'm not entirely sure) I normally wouldn't post about this problem because I'm sure it happens 100 times a day across all the Dunkin Donuts but I've had this experience at this Dunkin Donuts several times which prompted me to post just one of my problems with this Dunkin Donuts.
BRIGHTON, MASSACHUSETTS -- I have now been to the "new" Dunkin Donuts on Market St. in Brighton, MA twice this week. Each time I went there were about 6 people working, but I waited for 10 minutes and then left and walked out on both days! I have yet to get a coffee there! How can the workers not even acknowledge the people in line by saying at least something like, "I'm sorry this is taking a while but we will be with you in a few moments."
There is zero customer service. At least when I go to Starbucks, if they take a bit more time than expected they always apologize and usually give me a free drink coupon for my next visit. I would rather pay $5 for a small coffee at Starbucks anyday than be served by the slowest and most unaware people ever at the Dunkin Donuts on Market St. in Brighton! Thanks for nothing! I felt like my business did not even matter at all!
ROCHESTER, NEW HAMPSHIRE -- I have given Dunkin Donuts quite a few tries. They always seem to have plenty of people behind the counter. But no one ever starts serving you until they are good and ready. What ever happened to good customer service? I'm a disabled veteran that walks with a cane all the time. They have a flag saying they support our troops. Boy is that a lie. The only thing they support is themselves.
Well, now I ordered some hot food and coffee now then I had to wait at least 35 to 40 minutes before I got my order filled. But I see a lot of what I ordered go out the drive through first. But they took my money pretty fast. Then they have also screwed up in the order also I have waited for over one hour before they get it right.
2055 N. READING RD DENVER, PENNSYLVANIA -- I was a very good customer to this Dunkin Donuts, I used to order at least 6 cups of coffee a day for me and for co-workers plus food but the service got really bad, and the food was getting pretty bad too. Once every week I would get one good out of 6 cups of coffee. It tasted like it was never replaced, the sandwiches didn't taste fresh neither the donuts. A couple of times I found mold on my jelly. I work night shift near this Dunkin Donuts and the lady that works night shift, she is a very nasty lady and not very clean, she should not be working in a place where it serves food. I'll never come back to this Dunkin Donuts ever again.
SHAMOKIN, PENNSYLVANIA -- I was in the drive on 2.15.12 At the Dunkin' donuts at 6:35 am in Shamokin PA, when the delivery truck was trying back into the back of the store. The truck driver kept blowing his air horn at that time of the morning and there are homes next to the store. He kept blowing and blowing the horn. When the truck driver's helper got out he started yelling at customers to move their ** cars that they were backing to unload. The helper even made some man so upset he jumped out and yelled back at him. The helper told him to get back into his car before he gets punched out. I will never go back. It was so sad to see this.
GARDEN CITY SOUTH, NEW YORK -- I purchased a Long Island 2012 Coupon book in order to support a fundraiser. I tried to use this coupon at my local Dunkin' Donuts store # 342498 and I was told by the manager he could not accept the coupon. I told him where I got the coupon from and how it states on the coupon "Valid at all Nassau and Suffolk County Locations." He still refused to accept the coupon and told me he would have to look into it. I bought the donuts anyway because I was bringing them for Thanksgiving. Can you please look into this and inform me of the outcome. Thank you for your attention with this matter.
I go to Dunkin Donuts at Ogilvie almost every day, I spend only about 4.00 there for coffee and a bagel and donut, but each time the experience gets worse and today I had it. I was the second person in line, I ordered and of course they want the money before they even start to serve you. The cashier threw the muffin in a bag and tossed it to me at the counter.
Then I waited for my coffee and waited. By this time they served 4 people and they got their coffee so when I asked about mine he said they are getting it (this is not the first time I have had to wait on the coffee while others are getting served). Finally I got my coffee and I told him "I won't be back" and he says "Whatever". Whatever, well here is whatever - I will keep writing telling my story and I will tell people at work about it and they will tell others and guess what - you lose Mr.
NEW YORK -- I went out yesterday to go hiking but I wanted to break a 20 so I could give proper change at the park entrance. So, I hit the DD that's on my way there. It's very rare for me to go through a drive through – first time in a few years really (usually it's someone else's choice not mine). But this time I just didn't feel like getting out of the car. When I got there, I paused to read the menu before pulling up and picked out a mocha latte. I've never had one there but cold sweet coffee with chocolate sounded nice – I had a small headache blossoming and this could help. Very tasty drink. =)
Actually this location has always been pretty good. I don't go there a lot but I've found it's nice to have a nice drink that I can buy to drink after I'm done hiking. =) Plus I've noticed the employees there the last few times I've gone have been very polite and kind. Not that they weren't beforehand... it's just that I've really noticed it more lately.