Dunkin Donuts - Page 3

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Coupon Rejection
Posted by on
GARDEN CITY SOUTH, NEW YORK -- I purchased a Long Island 2012 Coupon book in order to support a fundraiser. I tried to use this coupon at my local Dunkin Donuts store#342498 and I was told by the manager he could not accept the coupon. I told him where I got the coupon from and how it states on the coupon " Valid at all Nassau and Suffolk County Locations." He still refused to accept the coupon and told me he would have to look into it. I bought the donuts anyway because I was bringing them for Thanksgiving. Can you please look into this and inform me of the outcome. Thank you for your attention with this matter.


     
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Skye on 11/24/2011:
I used to buy that coupon book all the time, and had the same issues with sometimes using the coupons, at other places.

I was told the coupons were only acceptable at franchise locations that were accepting them, even though it was never printed on the coupon. Try contacting the Entertainment Company that actually puts out the book at:

http://www.entertainment.com/jsp/consumer/help/contact_us.jsp
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Want your money not your business
Posted by on
I go to Dunkin Donuts at Ogilvie almost every day, I spend only about 4.00 there for coffee and a bagel and donut, but each time the experience gets worse and today I had it. I was the second person in line, I ordered and of course they want the money before they even start to serve you. The cashier threw the muffin in a bag and tossed it to me at the counter. Then I waited for my coffee and waited. By this time they served 4 people and they got their coffee so when I asked about mine he said they are getting it (this is not the first time I have had to wait on the coffee while others are getting served). Finally I got my coffee and I told him "I won't be back" and he says "Whatever". Whatever, well here is whatever - I will keep writing telling my story and I will tell people at work about it and they will tell others and guess what - you lose Mr.
     
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Alain on 09/28/2011:
Let Dunkin' Donuts corporate know about this (since Ogilvie is one of their busier locations) via this link
http://www.dunkindonuts.com/content/dunkindonuts/en/help/contactus.html
Love Dunkin on 11/14/2011:
Dunkin Has a policy called the six steps of service, It includes collecting payment before preparing the order. I am sorry for what happened on your visit, and the way your situation was handled but collecting payment is in fact a dunkin policy. The back of the receipt should have a link to telldunkin.com. You will get faster results going that route since all complaints are sent to an operations manager from dunkin corp and they determine whether a store is open or not.
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Common Sense
Posted by on
NORWICH, CONNECTICUT -- I work at a Dunkin Donuts and one thing I can say 25% of my customers don't have is common sense. I repeat the order back to them loud and clear and wait for responses and yet these 25% say its wrong when they get it. I had one customer say she wanted a croissant not toasted with cheese and I repeated it, "So you would like a croissant not toasted with a piece of cheese on it?" and she said yes; as soon as she got it, she tells me its not what she ordered, I have many occurrences like this one. I don't know if its our signs that confuse them or they just know what's cheaper and similar enough to make out the complaint.

At drive through, our headsets are very hard to hear out of and don't work 100% of the time. I often find myself, pressing the earpiece against my ear because if I turn it up, the squeaking it makes is unbearable to me and the customer. When my headset cuts out in the middle of an order, I tell them my headset cut out and repeat what I heard and then they talk to me like I'm slow after I explained the problem and they repeat the part I already told them I had. For example:
Me: Thank you for choosing Dunkin Donuts, how may I help you?
Customer: A black turbo and 4 & 4. I will also have ---------------
Me: Sorry, my headset just cut out after the two coffees, I have black turbo, what size?
Customer: A MEDIUM BLACK TURBO (slow voice) and a 4 & 4.
Me: And what size would you like your 4 & 4?
Customer: (slower voice) A MEDIUM BLACK TURBO AND AM XL 4 & 4!!! AND DID YOU GET MY SANDWICH AND DONUT???
Me: No, I didn't, my headset cut out and I needed the sizes of the coffees, please repeat the food part.
Customer: ugh! the 3 pc pancake bites and 2 double chocolate donuts!!!!!
Me: Okay thank you, your total is (and they drive off while I'm speaking)

When a customer like this gets to the window, they stare at you with a look that you have be a saint not to say anything smart to. And in the 3 seconds it takes to recall their order so that the cashier can cash them out they're getting pushy saying what's their total.

I have worked with worse customers at the casino, but how hard is it to comprehend that situation!
     
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leet60 on 12/15/2010:
+10 JameyJohnson. The OP said "our headsets are very hard to hear out of and don't work 100% of the time. "

From the OP's post, obtaining and repeating the order in a timely manner is 99% of the issue they post about. If the headset does not work, why and how is that the fault of the customer.
Starlord on 12/15/2010:
It is not the fault of the customer, nor is it the fault of the person working the drive-through. Even when they operate properly, I for one cannot understand a word they say. I am always reminded of a comedy sketch where the person working the window cannot be understood, then his manager walks up to him. The guy sounds just like he did over the intercom. Very funny.
b1ackm8tal on 12/15/2010:
I feel your pain. I, too, worked at a Dunkin Donuts (for 3 years in fact. It's not a bad job when juggling college full time too). I've been through this exact situation countless times, and could go through a list of other not-so-fun scenarios that occurred on a daily basis there. But sometimes you just have to ignore it and keep smiling at a job like that, 'cause it'll make the day go by so much faster with a good attitude :)
CrazyRedHead on 12/15/2010:
That's why I like the little readout screens there. You can see your order on the little screen and tell them it is correct or incorrect.
Ytropious on 12/15/2010:
Wow guys way to act like the OP is a mechanic and can magically fix her headset. She obviously can't or she would! Maybe that's just as good as it can work.

It's not her fault either when she repeats the order, the customers DON'T LISTEN and say yeah it's correct then it's not. I feel you OP, I work in retail at 25% needing common sense is correct. I had a lady get angry today because she failed to read a sign, screaming about "HOW IT SAAAYS" something, then when I showed her the sign and read it to her she was 100% wrong. She was still pretty angry though. Customers in general just need to take themselves less seriously.
danny54 on 12/15/2010:
Isn't working with the public fun? :-\
trmn8r on 12/15/2010:
Ytropious -> I believe people don't mean literally the OP should fix the headsets (but it sounds like it), but rather that if the headsets were better it would prevent a lot of miscommunication in the first place. Makes a lot of sense.

Given this was written as a DD Complaint, I assume one hope is that DD would appreciate this point of view of one of its employees.
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More for less?
Posted by on
HAVERHILL, MASSACHUSETTS -- I often work late nights or early mornings to I, like many other people, rely on Dunkin Donuts to kickstart my workday and give me the extra boost of energy that I need. Lately, I've been becoming more and more unhappy with the service that is provided to me while visiting Dunkin Donuts.

Often times when you order a breakfast sandwich they forget the meat or cheese; Once they even forgot to cook my bagel sandwich. On occasion they'll even go as far as to forget the cream cheese to go with your bagel or even forget to put items that you were charged for in your bag. What I'm noticing most recently is that the price is NEVER the same.

Usually the cost varies only by a few cents but this morning I went to a location up the street from my work and was charged $5.46 for a plain bagel with cream cheese and a medium iced coffee with a turbo shot. Explain how this is correctly priced when just yesterday I bought a medium hot coffee with a turbo shot, a bagel with cream cheese, AND a blueberry muffin for $4.11? That is a $1.35 difference AND I bought an item less.

I asked the girl why it cost me so much for a bagel and a coffee (it should have been $5.46 for a bagel sandwich and a coffe..) and she rudely informed me that it was because of the turbo shot... clearly this is incorrect because I always get turbo shots and there is never over a dollar's difference in price because of it.

VERY unsatisfied. I will be switching to Heavenly Donuts as of this afternoon- They're not only set on prices, but make everything fresh to order AND have a drive through. Good riddance Dunkin Donuts!
     
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yoke on 10/28/2010:
What did your receipt say? I know at our DD's if they don't give you the receipt it is free. It sounds like you may have gotten charged for a side of cream cheese. A friend of mine has been going to the same DD for years. She orders the same thing every time...whole wheat bagel NOT toasted with cream cheese. How hard is that. Half the time she gets it toasted. Her order is $2.11. Sometimes they will attempt to charge her extra for the cream cheese and it is about $1.00 more (depending on who is working). She has to explain that the cream cheese comes with the untoasted bagel since they are supposed to put it on the bagel for her.
Anonymous on 10/28/2010:
A pessimist is someone who looks at a doughnut and only sees the hole in it.
Anonymous on 10/28/2010:
Maybe you should keep track of what you purchase for now on, keep your receipts. When you order the same thing and it comes up more, show them the previous receipts.
Anonymous on 10/28/2010:
An optimist eats the donut, hole and all.
trmn8r on 10/28/2010:
Price seems to be optional at DD. I stopped at a local one shortly after its grand opening. The bill was $1.42, I handed the guy $2, and the change was $.55.

When I asked for an explanation, the guy (appeared to be the owner) told me he had no pennies.

Needless to say, I never went back. He should have given me $.60 or not made the sale.

I now use an independent bakery. The prices are about half and the donuts are infinitely better. No coffee though.
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Horrible Customer Service
Posted by on
OLYMPIA FIELDS, ILLINOIS -- I recently visited the Dunkin Donuts located in Olympia Fields on Vollmer Road, Flossmoor, IL. I have had several bad experiences just due to people not paying attention or listening to what the customer is asking for. I typically order a raisin bagel with lite cream cheese on the side, however what I received on this occasion, and several others, was a TOASTED raising bagel with REGULAR cream cheese ON THE BAGEL. This was TOTALLY contrary to what I asked for. Once I realized my order was incorrect, I told the woman that I did not ask for my bagel to be toasted. Her response, instead of an apology, was one of a clear frustration. I told her that she should ask people if they want their bagels toasted as opposed to taking the liberty just because "most" people want it toasted. The default, as I understand it, is not toasted. That is just a new amenity to the menu. Also, it isn't up to them to put cream cheese on the bagels. That's the whole point of taking someone's order. If you aren't going to pay attention to what your customer's are ordering, perhaps you should subscribe to a cookie cutter menu. Typically, I would not blog, but this is something that happens on a REGULAR basis.

It's like they can't prepare your order without something missing or just wrong altogether. The worse part is, they repeat your order correctly but something goes terribly between ordering and your drive to the window. It's like there is some disconnect between the order takers and the order preparers. Worse than that, they don't want to be accountable for their errors!!! An example of that is once I visited and ordered a Banana Royale with cookies and cream ice cream, but they gave me cookie dough ice cream (which I hate). When I told the woman at the window about the error, instead of an apology I again was met with the look of frustration and told next time I should say "Oreo" cookies and cream!!!!!!! Is there another type of cookies and cream???? No, there's only one. Perhaps what they should do is not put to ice creams that look virtually the same next to each other if they don't plan on reading!!! I don't get it. How do you tell the customer what THEY should do instead of just accepting responsibility and correcting the problem, INTERNALLY, so that it doesn't happen in the future. As an additional note, I too called Dunkin Donuts corporate office and I still have not received a call back. I am still waiting 11 months later. As one reviewer wrote, I suppose they have outgrown themselves and can't remember the people who got them to this level.

One more thing, they have a sign that advertises their store hours as 24 hours but guess what.....they close at 10 P.M. Go figure!!

     
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Anonymous on 04/29/2010:
boops, very nicely written review. might be worth your while to shoot this over to dd headquarters. obviusly talking to the local franchise in person hasn't helped.
Apple Mac on 04/29/2010:
I live near there, and there is absolutely no traffic on Vollmer Road after 2300 hrs The drive-through was open 24 hours in the past. It is not worth keeping the business open if there is no customers - the owners of the business should change the sign to reflect the correct hours of operation.
Obsfucation on 04/30/2010:
I would have thought the default for a bagel (bought singly) would be toasted. I know if I order a bagel and cream cheese, it always comes toasted, which is how I expect it to be. So, perceptions do play a part here.
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Thank GOD I'm not alone!
Posted by on
I'm glad I came across these DD reviews!I NEVER bother with giving input back until recently, after a looong time of dealing with similar situations. I have been YELLED AT!! I've been argued with! I have received a COMPLETELY different order than what I asked for. I've been handed a latte that was ICE COLD!?!? ( how does THAT happen) This company makes coffee and donuts...how do the employees get that wrong ALL the time?Needless to say I DO NOT visit ANY DD anymore, it is a complete waste of money and time. The store I would visit most on my way to work, in southington CT NEVER...not once....got an order correct....never. After multiple times, I spoke with the manager who thanked me for bringing it to her attention and said it would be addressed. about 3 weeks later I go back ordered a latte lite with wake up wrap (egg, chz, and bacon) I get to work the latte has no splenda and is half full, THE WRAP was stale and only had egg. WOW. At a different store I was told to shut the hell up and get outta my drive through by some punk teen! awesome. Another store told me to go somewhere else if I didn't like it, when I left my car to go into the store and bring back the order that drive through messed up. I simply asked if they gave me someone else's order? NO the girl said before even looking at it or asking why. OK but I didn't order any of this, so while she snatched the bag and turned to get the correct bagel she said to her friend in normal tone, "she needs to go to Denny's if she doesn't like it here" HUH??!!!! My list goes on.

********THE BEST PART!!!!********* I HAVE WRITTEN TO DD!....NO call, no email, no sorry NOTHING. Your consumers ( I wasn't the only one) are telling you that your service is so horrible they are going to Starbucks and you don't even respond?!?! The ironic part, is that a great uncle used to run a DD when I was little every sat. morning he brought donuts over my grandmother's house. I LOVED DD, as cheesy as it is, something about it reminded me of Saturday's at Mema's. So on top of breakfast they have also ruined that. Thanks DD...from both myself and Starbucks.
     
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Anonymous on 12/29/2009:
We don't have DD here in California,or at least I've never seen them.Sounds like they need some customer service skills
kisa64 on 12/29/2009:
If you have received such horrible service, why on earth would you keep going back ? I would take my business elsewhere.
Anonymous on 12/29/2009:
Steve, I remember there was one DD in Chula Vista. Don't know if it's still there. There was also a place called Yum Yum donuts which is like DD
goduke on 12/29/2009:
I've been to DD's up and down the New England area. I've gotten exceptionally great service, good attitudes, and orders have been fine. Typically order bagels and iced team -- nothing exotic. I've never been yelled at, but, then again, I've never given them cause to yell at me.
karleebarlee on 12/29/2009:
it makes you wonder what one has to due to make a Dunkin Donuts employee yell at you.
Ytropious on 12/29/2009:
"At a different store I was told to shut the hell up and get outta my drive through by some punk teen!" Well, come on OP, you and I both know they didn't say that out of the blue, what did you say to get them to respond to you like that? I'm sure it wasn't friendly. And most store employees couldn't care less if you say "I'm going to (competitor)"...I mean what do you want them to say, see ya?
PepperElf on 12/29/2009:
YT I think you have an excellent point

no one just says that without any provocation
jktshff1 on 12/29/2009:
We have DD around here. They are franchised. For the most part OK if you like doughnuts. If you are having problems at everyone you go to, it might be your attitude.
Fiore on 03/24/2010:
Yes KT I agree, and I havn't returned

YT, your right as well. But she was reasching for a bag while driving a cup into my hand, but the coffee holder was also in her hand and I never saw it, so the cup slipped, spilt coffee and burnt me. When I yelled SH** ,(not at her but because it hurt) that's when she turned to pay attention, and said excuse me. I said can you get a napkin for me! and she said don't get an attitude with me , I looked at her and said you just burnt my hand! she then replied, shut the f*** up and get outta my drive through. At which point the manager caught wind of it and pulled her away from the window. Was it an accident YES but you don't snap at someone when you just spilled coffee on them. LOL

JKTSHFF1, There really isn't much attitude you gave give while ordering coffee, I don't think anyway. Unless someone is waaaay out of line of combative you still need to be a professional. I've been a waitress ...I KNOW...LOL.
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A crew that couldn't care less
Posted by on
BELLINGHAM, MASSACHUSETTS -- I went to the Dunkin Donuts drive through at 20 Pulaski Blvd in Bellingham, MA the other day and ordered a large hot Mocha latte. The girl on the headset asked me if I would like anything else and I said yes a donut, she asked what kind and I told her a Boston Cream, she said thank you please drive up. When I get to the window she says that will be $3.28 please. I hand here a coupon for a free donut from another purchase at this store earlier that day. She pushes some buttons on the register and says that will be $3.28. I said isn't the donut free. She said you want a donut? What kind? (With a snide attitude as if I'm interrupting her day) I tell her and she hands me the donut and another crew member gives me the hot latte. It appeared to be smaller and lighter than what I usually get but I didn't say anything at the time because I just finished grocery shopping and had frozen food in the trunk. I get home open the cover of the hot latte to find that the cup is half empty. So for $3.28 I got a half a cup of Mocha latte an attitude and a free donut. (I think it was free I'm not entirely sure) I normally wouldn’t post about this problem because I’m sure it happens 100 times a day across all the Dunkin Donuts but I’ve had this experience at this Dunkin Donuts several times which prompted me to post just one of my problems with this Dunkin Donuts.
     
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Anonymous on 11/24/2009:
OK, you do know that lattes are mostly air don't you? If you let them sit, they settle.
Ytropious on 11/24/2009:
Aren't lattes the one with foam? I'm not familiar with coffee but it sounds like one of the ones with foam or whipped cream, and of course it's going to settle and be gone by the time your home, how would they get the lid on to accommodate the foam otherwise?
Anonymous on 11/24/2009:
Y, cappacinnos (sp?)have foam. A latte doesn't have foam
Ytropious on 11/24/2009:
The picture of a latte on the DD website appears to include some sort of foam or whipped cream with a drizzle on top. It settled while the OP drove home, they did not purposely stiff her as she suggests.
bunnyhead on 11/25/2009:
The Dunkin Donuts by me is worse. I went there with my friend about a year ago to get some donuts and I was informed at the drive through that they were out of donuts. Yes, Dunkin Donuts was out of donuts!!! It was only 11:00am and they had NO donuts!!!
Anonymous on 11/26/2009:
If you are using a coupon for a free item, you have to TELL them when you order. NOT when you get to the window, by the way.

It was lighter cause all the hot air went away...wonder where it went?
deeber on 11/26/2009:
OK I have to respond to some of the comments that are being posted. Fist and foremost the manager of this DD called me to apologize and offered to compensate me for the problems. I thanked her and refused because I was not looking for freebees and I was not looking to get anyone in trouble. I just feel if you work in a service oriented business you should know how to deal with the public and if you make a mistake you should just apologize and not act like it is the customers fault. Secondly I drink large Mocha latte's all the time and they are made with steamed milk and it will settle after time. This latte was half full from the start and was the wrong size (I was charge for a large and received a medium). As far as the coupon, I did not inform them of the free donut but they forgot about it completely so it made no difference if I told them about the coupon or not. As I stated in the original post I am sure this kind of stuff happens 100 times a day and I do not usually say anything. But my feeling was if I don't say anything about it nothing will be done about it.
Anonymous on 11/26/2009:
Deeber, HOW did the manager get your phone number to call you and to apologize?
PepperElf on 11/26/2009:
you think shenanigans?

it does seem odd that the manager called her up out of the blue to say "you're right" when it doesn't seem that she ever left a complaint

Ytropious on 11/26/2009:
Not another one of these "the manager called me to tell me I was right" OPs. OP, what happens in your dreams doesn't count as reality. I could have seen it happening if you left a number on this review, but how in the world could DDs have contacted you by phone to apologize about this? It just doesn't add up.
deeber on 11/27/2009:
DD has a promotion at the bottom of every cash receipt is a web address TELLDUNKIN.COM and take the survey at the end of the survey they give you an access code and next time you buy a medium or large beverage you get a free donut (this is the coupon I was using). During that survey I stated I had a problem at this DD and they say if you would like to have someone from DD contact you please leave your personal contact info. I did hence the phone call from the manager of that DD.

P.S. Ytropious How would the manager know I was right or wrong if she was not there? She called a disgruntled customer to apologize for any problems I may have had at her establishment. Also you seem to make flipped assumptions about thing you do not know. Try reading slower of ask more questions if you do not understand things.
Ytropious on 11/27/2009:
Maybe you should try telling us in the first place how in the world a manager would contact you out of the blue. Would have been nice if you included your little survey story first. You just wanted to gloat about how the manager contacted you first.
deeber on 11/27/2009:
How I got the coupon and how the manager was able to contact me was not an important part of the complaint. I stated these facts after some people questioned how they had my contact info. I started out saying the manager called me to apologize because it shows that DD cares about their customers and they try and make amends when possible. I find it amazing that you would think someone would fabricate a story about a grievance they had with a company. It made me wonder what kind of person could think such a thing about someone they have never met and know nothing about. So I clicked on your name to see what kind of responses you’ve left for other people. That’s when I saw that you have been a cashier for 20 years for a retail store and after reading some of your posts, I have no doubt there are countless complaints on My3Cents.com about the crappy service you’ve doled out to customers over the years. I’m sure every customer who came in with a question or problems was met with a roll of the eyes and some snide remark by you. Because, lets face it, you could never make a mistake or be in the wrong, you’ve got 20 years experience under your belt, and it must be the customer’s fault.
Ytropious on 11/28/2009:
I think you clicked on the wrong name, I haven't been a cashier since I was 1 lady! (I'm only 21) And I think you're missing the point entirely. It's very rude of you to say those things about me or whoever's name you mistakenly clicked on.
Ponie on 11/28/2009:
'...I was not looking to get anyone in trouble.' Really? So why did you even bother to mention it when filling out the survey? If you've had this experience several times, why do you continue going back? I'll give an establishment two chances, three at the very most, and they never see me again.
Skye on 11/28/2009:
Deeber,

If service is so poor and you constantly aren't happy, why not find a different Dunkin Donuts?? I'm sure there are quite a few in Bellingham, MA.

Not judging, just asking.
sexylexy on 12/16/2009:
DUNKIN DONUTS IN CHERRY HILL DOES A GREAT JOB!
Ponie on 12/26/2009:
'Who evens shops there?' I do. Right after I stop at A&F.
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Lack Of Professional Customer Service
Posted by on
GAINESVILLE, FLORIDA -- Dunkin Donuts 3710 NW 13th Street, Gainesville, Fl.

I was a loyal customer but no longer...Every other Sunday my husband and I get together with another couple, and we bring bagels and either muffins or coffee rolls as well. The order is placed and paid in advanced on Saturday, the day before with a specific pick-up time on Sunday morning. On the last five occasions, dates are: January 25, February 8, February 22, March 8, and March 22, my order has not been ready, or the order is incorrect. On March 8th my husband went in to pick-up the order and stood at the counter for approximately five minutes before being served, and this was after he had to call for someone to come to the front of the store. At the time he was the only customer up front, but what is disturbing is that two employees came up front and no one acknowledge his presence there, said good morning, or how can I help you. This is extremely POOR customer service, unprofessional, and the lack of just plain good manners. Today, March 22, I decided to call ahead to ensure that my order will be ready for pick at 11:00am. I spoke with two Dunkin Donut employees and no one had any information about the order that was placed and paid for in advanced on Saturday night. I had to replace the order!!!!!. I asked to speak with the manager and was told that the manager would be in on Tuesday, March 24th. I went on line to Dunkin Donuts web site. I could find information on everything EXCEPT how to submit a complaint the Corporate Headquarters!!!!

Since 1997 I have been a loyal patron of Dunkin Donuts from Jacksonville to Gainesville, and many other locations. This has me rethinking "why should I continue to spend my money and continue to do business with Dunkin Donuts. I did call the number posted on their website and left a message with my telephone number for a return call. I will see if they do respond as stated the next business day, which will be Monday, March 23rd. I have shared my story with my co-workers, church members, friends and family. There are other bagel shops in town and Krispy Kreme isn't that far up the street.
     
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Anonymous on 03/22/2009:
Why not speak to the manager of the store first? I would wait until March 24th, share what you posted here and see how he/she reacts. Give him/her a chance to make things right again before dissing DD altogether and telling everyone not to give them their business anymore.
Anonymous on 03/22/2009:
I like double D's.
jenjenn on 03/24/2009:
LOL C20.
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Horrible treatment at DD and no response from called in complaint
Posted by on
BROCKTON, MASSACHUSETTS -- I went to Dunks on Main Street in Brockton, MA and ordered the turkey sausage flatbread. Drove 1/2 way down the street and saw it didn't have any cheese. Drove back and got in the drive-through line again. Tried to explain the problem to the girl coming over the speaker. She told me in broken English that these sandwiches came pre-made. I told here there was no cheese in mine. She started to explain what color cheeses come in which sandwiches. I told her I knew that and that my sandwich had no cheese.

We went around about this several more time (with the obvious problem being her inability to speak and understand English clearly) before she finally gave up and asked me to just drive around. When I pulled up I opened the sandwich and showed it to her while I said, "No cheese". At this point the girl across the restaurant making the sandwiches yelled, "Why she talkin' to you wid attitude?" I replied, "I'm not giving her attitude...I'm frustrated because I can't get my order right". The girl then yelled, "You want it made wrong again?" I asked her what her name was, picked up my cell phone, and dialed the number posted on the window. She then yelled, "You said the F word".

Clearly, she is going to portray me as guttural as she, in an attempt to defend herself... if she is ever questioned about this incident. I told her that I absolutely had not and informed the girl who was waiting on me that I just wanted my money back. I was not about to eat anywhere where they threatened to mess with my food. She called the manager over. I asked the manager (an older white woman who appeared to be afraid of the people she was responsible for) if she was aware of what was going on. She replied that she had only caught the end of it. I told her that the girl who waited on me wasn't disrespectful, she just clearly did not have a good command of the English language. She then whispered that the district manager herself was Cape Verdean and that is all she hires. She assured me that she would let her know what went on. I wrote my name and number down and asked her to have the district manager give me a call.

I haven't heard from anyone at the other end of the 1-800 # ...nor from the district manager. Apparently, Dunks now thinks they are so hot that they don't have to care about the little people (customers) who made them that way. I went out and bought a travel mug and a pound of New England coffee at the grocery store...and that's the way it will remain till I hear from someone who cares.
     
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User Replies:
Anonymous on 10/02/2008:
Yeah,they should send the order out the way it was ordered.

All this over a slice of cheese??
chris513 on 10/02/2008:
sounds like they are a bunch of pigeons
Anonymous on 10/02/2008:
My cat (Sid Vicious) likes to catch,and kill pigeons.
chris513 on 10/02/2008:
TW, so does RC Collins from Chatsworth High
Anonymous on 10/02/2008:
Am I the only one who has never, ever, ever had an experience as terrible as this..yet we see them posted on here day after day after day. Does this kind of stuff really happen?
Maybe I just don't get that worked up over a friggin' slice of cheese..sheesh!!
spiderman2 on 10/02/2008:
you are not alone, JC, I'm with you too!
Anonymous on 10/02/2008:
thank god, spider!

What do people like this do when a real crisis hits them?!?
Anonymous on 10/02/2008:
IMHO, JC, the OP considered this situation to be a 'real crisis'.
chris513 on 10/02/2008:
No cheese???? this IS a 'real crisis'
Anonymous on 10/02/2008:
MissM, once again you have set me straight. Thank you... I apologize for my blast to the OP, I didn't realize that this was a "real crisis" for them. :)
chris513 on 10/02/2008:
thanks for apologizing to the OP, JC...for a minute there, you were acting like a real pigeon
madconsumer on 10/02/2008:
this all begins with the customer having a bad attitude. I have seen things like this happen before, and it is never the counter helps fault. normally it is people with princess complexes starting it. often they expect 5 star service from a 1/2 star restaurant.
Principissa on 10/02/2008:
If you realized the sandwich was missing cheese and drove back to the store anyway, why not just go inside? It would have been easier to get out of your car and show them the sandwich was missing cheese rather than argue through the speaker with someone you claim spoke broken English and didn't understand you. I know this isn't a real crisis, but the poster paid for a sandwich that came with cheese and the sandwich didn't have cheese. I'd be pretty peeved if I paid for something and didn't get what I ordered. I wouldn't make a federal case out of it though.
Anonymous on 10/02/2008:
All this fuss over a lousy piece of cheese on some crumby sammie from a DONUT SHOP! As Princi said go inside and explain your situation.
Btw, you forgot to mention that the employees spoke in broken English! *being sarcastic*
Get used to it. This is AMERICA!
DebtorBasher on 10/02/2008:
"At this point the girl across the restaurant making the sandwiches yelled, "Why she talkin' to you wid attitude?"

But she just said the sammiew were pre-made...
Pre-made before they are given to her to pass through the window? LOL....
ejack053824 on 10/02/2008:
All the restaurants and places I frequented...never had any problems this major. I was always able to clear a discrepancy up with a nice "Excuse me Ma'am/Sir...I didn't order this." Every time I got an apology and was told we will make it right for you.

Now....sitting in line at a drive through burning up all my gas over a piece of cheese is ridiculous! I would have gone inside the building and stated my problem...face to face! I wouldn't doubt the "F" bomb was dropped by the poster and the workers heard it. I know my attitude as a worker would be down right $hitty after that!
Anonymous on 10/03/2008:
You could just drive down the street into Canton, and March into corporate headquarters with the defective sandwich. That ought to get their attention.
dimplepie on 10/03/2008:
This complaint is made up...there is no way with today's troubles that someone complains about a piece of CHEEEEESSSSE.. >:(
Anonymous on 10/03/2008:
It's a Massachusetts thing. We people out west complain about legit food problems like raw chicken wings and sammies with TOO much of something on it!
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The Cups ALWAYS Leak
Posted by on
Rating: 1/51
CITY ISLAND, NEW YORK -- The cups ALWAYS leak. Very annoying when it becomes a puddle in your cup holder or drips while you're walking around the house. They haven't and probably never will do a thing to fix it…maybe a class action lawsuit will get their attention. Otherwise that's the tip of the iceberg with the city island location. English speaking workers would be nice too so the orders aren't always messed up and you don't have to constantly repeat yourself.
     
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