Dunkin Donuts Consumer Reviews - Page 3

HOLLYWOOD,, FLORIDA -- To start off, we are HUGE fans of Dunkin Donuts coffee. We go a few times during the week and get iced coffees and iced lattes. I am constantly impressed by their quality of service, and rarely have a bad coffee made. When we visited the Dunkin Donuts at 6800 Stirling Rd, Hollywood, FL the other day however, I was appalled by the terrible attitude and service we received. Upon walking in with a group of 6, we observed the girl helping us behind the counter was a completely miserable person. We had a 7 year old with us (not mine), and she just stared at him with daggers in her eyes when he ordered.

Our turn came - we ordered a large iced latte to share. It is our BIGGEST pet peeve when they fill the cup with too much ice, thereby leaving no room for coffee in the cup! So we asked for "A little less ice, please." She said "Well then, the coffee would only be up to here -- (pointing to the middle of the cup)." We said, "No, not if you fill it up with more coffee!" She then said "Well then, I'd have to charge you like a dollar extra for that." So what? They're allowed to make up prices in their heads now??

We were shocked, and explained that any other Dunkin Donuts we've gone to have willingly done this for us. So I went to the bathroom at this time, and heard the rest of the story when I came out. My Husband asked for the manager, and she said he was not here, but we think she was the manager.

Well, what do you do? We left with our latte that ended up being over 5 dollars. What is this, Starbucks? It was made well, but we were all so bitter from our bad experience. Personally, I would have walked out and left the coffee, but my Husband is a little more patient than I am. UPDATE: Reported it to DD Corporate, and they apologized and gave me $10 Dunkin bucks for our troubles. Very nice ending.

HEMPSTEAD, NEW YORK -- I was at the Dunkin Donuts by my house. The workers there have no idea what customer service is. 1st they try to guess your order. I ordered a large hot tea and before I could finish the worker says "and a muffin", I said no. Then he says "what kind of bagel do you want." I said "I don't want a bagel, may I finish my order on my own please." Then he gives a sigh like I'm wasting his time. I finally order a bowtie and a large tea.

2nd they give you what they want to. He gives me a large hot chocolate and a bagel with cream cheese. When I go to return it he tells me that is what I ordered. I know I didn't order that because I am allergic to cream cheese and have been all my life. I give him the benefit of the doubt and I tell him that may be he mixed my order up (which is understandable) but he continues to tell me that is what I ordered. Finally someone else asks what is wrong and I tell the next worker the problem. She snatches the hot chocolate with an attitude and takes the next customer and tells me I have to wait.

This isn't the first time I have heard stories about this particular Dunkin Donuts. But it was my first experience. People say if you want what you ordered don't go to that one. That is a shame. I think all of your workers should take a class or two on customer service. I don't think I have ever been to a Dunkin Donuts where someone was nice to you, but it has never been this bad. I understand it is a fast paced environment but a smile goes a long way. Especially with me.

WELLSVILLE, NY -- 7/31/2011 I am going to be a new mother, 9 wks pregnant. My husband and some friends decided one morning to stop and eat at Dunkin Donuts on our way to church. I ordered the Big and toasty sandwich. When I ate it I thought something was a little weird about the way it tasted, but my husband told me it was probably just me since my taste has been off due to the pregnancy.

It wasn't until a few hours later that my stomach started to cramp and I became extremely sick. Let it be known that Dunkin Donuts was the only thing I had eaten that day. My illness grew worse, then it was later discovered that I was suffering from food poisoning. I was sick from 3pm that day, and did not get completely better until the next day. Thanks Dunkin Donuts I appreciate you endangering my life and my unborn child's life!

BELLINGHAM, MASSACHUSETTS -- I went to the Dunkin Donuts drive through at 20 Pulaski Blvd in Bellingham, MA the other day and ordered a large hot Mocha latte. The girl on the headset asked me if I would like anything else and I said "yes a donut." She asked "what kind?" and I told her a Boston Cream. She said "thank you please drive up."

When I get to the window she says that will be $3.28 please. I hand here a coupon for a free donut from another purchase at this store earlier that day. She pushes some buttons on the register and says that will be $3.28. I said "isn't the donut free?" She said "you want a donut? What kind?" (With a snide attitude as if I'm interrupting her day) I tell her and she hands me the donut and another crew member gives me the hot latte.

It appeared to be smaller and lighter than what I usually get but I didn't say anything at the time because I just finished grocery shopping and had frozen food in the trunk. I get home open the cover of the hot latte to find that the cup is half empty. So for $3.28 I got a half a cup of Mocha latte, an attitude, and a free donut. (I think it was free I'm not entirely sure) I normally wouldn't post about this problem because I'm sure it happens 100 times a day across all the Dunkin Donuts but I've had this experience at this Dunkin Donuts several times which prompted me to post just one of my problems with this Dunkin Donuts.

LONGWOOD, FLORIDA -- On Feb. 18th my daughter and I went into our local Dunkin Donuts and I had coupons to use. The coupons state "one coupon per customer per order". I gave my daughter her coupon and she ordered. When I ordered and tried to pay for mine with a coupon I was told that I couldn't use a page from the same book.

This sounds so trivial, but when a company has a policy and it is not stated on said "coupon" how do they expect to enforce it. Whatever happened to "the customer is always right." (Probably doesn't apply to all situations, but to this one it does.) Besides NEVER going back to that particular location. I will contact the manager of the store and file a complaint. Any ideas on getting my message to the very top?

WESTFIELD, MASSACHUSETTS -- I recently went to the Dunkin Donuts on Southampton Rd. in Westfield, MA. I could not get believe the poor, rude service I was greeted with. It wasn't crowded, it was around noon time. I ordered a med. coffee with cream and sugar, and a large strawberry coolatta. The girl who was waiting on me could not have been more than 14 years of age. My order was not repeated back to me, it was barked at me. I noticed the mixers to the coolatta machine were not clean and had coolatta mix from a previous order (God knows how long) still on the beater.

I requested that they make me another coolatta after they wash the beater off. The girl was very rude about it, so I requested to speak to the manager. When she came up to the counter instead of remaking my coolatta which is all I wanted done, she began to tell me that the beaters are stained and that my coolatta was fine. I left my order and swore I would never return. There are just too many other places that have adult servers and are polite and accommodating.

Back at the office we all exchange our stories. What has happened to the term customer service? But then when you have someone in charge (manager) who has no people skills whatsoever...well what do you expect will happen? GOODBYE DUNKIN DONUTS...HELLO STARBUCKS!

PENNSYLVANIA -- Went through the drive through and not only were the prices for the iced coffees not clear and listed, but when I order mine I get to the window to find out that it was a dollar fifty over what I pay for the same exact product I pay 2 dollars for at a different location. (Well actually the other locations make the coffee better) This will be the last time I EVER go to that location again. Plus the kid at the counter had a ridiculous scum stash and to be honest I don't trust him with my food. Shave your face if you work in food service . It's common courtesy. Very disappointed.

BRIGHTON, MASSACHUSETTS -- I have now been to the "new" Dunkin Donuts on Market St. in Brighton, MA twice this week. Each time I went there were about 6 people working, but I waited for 10 minutes and then left and walked out on both days! I have yet to get a coffee there! How can the workers not even acknowledge the people in line by saying at least something like, "I'm sorry this is taking a while but we will be with you in a few moments."

There is zero customer service. At least when I go to Starbucks, if they take a bit more time than expected they always apologize and usually give me a free drink coupon for my next visit. I would rather pay $5 for a small coffee at Starbucks anyday than be served by the slowest and most unaware people ever at the Dunkin Donuts on Market St. in Brighton! Thanks for nothing! I felt like my business did not even matter at all!

ROCHESTER, NEW HAMPSHIRE -- I have given Dunkin Donuts quite a few tries. They always seem to have plenty of people behind the counter. But no one ever starts serving you until they are good and ready. What ever happened to good customer service? I'm a disabled veteran that walks with a cane all the time. They have a flag saying they support our troops. Boy is that a lie. The only thing they support is themselves.

Well, now I ordered some hot food and coffee now then I had to wait at least 35 to 40 minutes before I got my order filled. But I see a lot of what I ordered go out the drive through first. But they took my money pretty fast. Then they have also screwed up in the order also I have waited for over one hour before they get it right.

2055 N. READING RD DENVER, PENNSYLVANIA -- I was a very good customer to this Dunkin Donuts, I used to order at least 6 cups of coffee a day for me and for co-workers plus food but the service got really bad, and the food was getting pretty bad too. Once every week I would get one good out of 6 cups of coffee. It tasted like it was never replaced, the sandwiches didn't taste fresh neither the donuts. A couple of times I found mold on my jelly. I work night shift near this Dunkin Donuts and the lady that works night shift, she is a very nasty lady and not very clean, she should not be working in a place where it serves food. I'll never come back to this Dunkin Donuts ever again.