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Bad Service Everyday
Posted by Tedduluvy on 01/25/2012
Today I went to Dunkin Donuts. I ask for plain bagel and creme cheese. They guy said we don't have creme cheese so I put butter is that ok? Today it will be the last day I buy Dunkin Donuts.
     
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Posted by Anonymous on 2012-01-25:
I'm not sure I understand how this is bad service? They were out of cream cheese and offered an alternative...bad service would have been to say they were out of cream cheese and offer no alternative. Just my opinion.
Posted by clutzycook on 2012-01-25:
Just, they put the butter on without asking the OP's permission. Maybe the OP would have preferred a plain bagel if cream cheese was not available.
Posted by Anonymous on 2012-01-25:
I'd be mad cause I hate butter
Posted by Anonymous on 2012-01-25:
I would have said no it is not okay, but thank you. Then I would have asked for something else or gotten my money back.
Posted by Anonymous on 2012-01-25:
Clutzy, I read it that the employee said they were out of cream cheese and was butter ok, so they offered the OP an alternative. I guess it's how the review is interpreted.
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Thermos Made In Malaysia-Best Thermos I Have Ever Used-Can't Locate More
Posted by Lwhitcomb196411 on 12/22/2011
Dunkin Donut Thermos made in Malaysia
Dunkin Donut Thermos made in Malaysia "Best Thermos ever"!!!!
MORRISVILLE, VERMONT -- I bought several Thermos made in Malaysia but would love more! I left my Thermos outside in -20 degrees here in Vermont and co-worker were amazed it was still hot next day when I returned. I bragged about this thermos for years and others must have found they were the best cause I can't locate more of them. I have tried many different thermos and none has met up to these standard except this specific Thermos made in Malaysia. Dimensions are 12" H x 3" width with maroon cover. These are patented Thermos. Sure wish Dunkin Donuts would order more for the are the best well made Thermos. Should anyone come across another Thermos they feel meets these standards please feel free to let me know! Or if anyone knows where I can purchase more please let me know! This was the best Thermos ever.
     
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Posted by Skye on 2011-12-22:
Great review!

You could post an ad on Craigslist, in the "Items Wanted" section and hopefully someone has this thermos they'd be willing to sell you.
Posted by lexophiliac on 2011-12-22:
Contact DD's corporate office and ask them for the thermos manufacturer information if they are unable to assist you in attaining another thermos.
Posted by Anonymous on 2011-12-22:
I found a thermos in their website. It's not maroon though.

https://shop.dunkindonuts.com/shoponline/Product.aspx?CategoryId=STUFF&GroupId=MER79
Posted by Venice09 on 2011-12-22:
This is a great review. I never even knew DD sold thermoses.

Good find, yaya. I wonder if that one is from Malaysia.

If the Malaysian thermos is no longer available, scour the internet. You'll probably find at least one!

I suddenly have an urge to see "The Jerk". ;)
Posted by Jim on 2012-05-02:
I'll be putting one of the maroon/burgundy top thermoses on eBay Sunday evening...jimbotootoo_hotmail
Posted by Marissa on 2013-10-02:
Thermos Nissan is an outstanding Thermos brand made specifically for food and made in (wait for it)....MALAYSIA. Looks like you've found your missing link there.
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Cappuccino Horror!
Posted by Cnorini29 on 12/05/2011
ELMHURST, ILLINOIS -- Can't make cappuccino to save their soul! Called corporate who was supposed to have the owner call me, manager of store did instead. She told me to come back in and they would make it correctly. I did, they didn't! When the cappuccino came out as a major latte again, I refused it and was told by the cashier, "They are the same thing" I explained that perhaps they should read their own cup sleeve which tells them how to make the drink, she got the manager who also couldn't get it. Her fix to making the cappuccino over the latte was to pour out some of the liquid and return the lid. Hello, possibly you should read the directions or Dunkin Donuts should stick to what they do, coffee and donuts, not specialty coffees! Called corporate AGAIN who said she would have the owner call me and not the manager. The phone has just rung, guess who, manager again! Really, don't bother, if you want coffee go elsewhere!
     
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Posted by Fufu487 on 2011-12-05:
i've noticed more and more 'fast food-like' chain stores offering what they label 'cappuccinos' but are really more of a latte. I agree, it shouldn't be offered if it can't be done properly. But then, I think there's quite a few people out there who don't know the difference and think they're so sophisticated for drinking a 'cappuccino' (actually a latte) when they wouldn't even be able to handle a genuine cappuccino. Lesson learned though, right? Always get specialty coffee from a good solid coffee shop.
Posted by A dunkin employee on 2011-12-16:
A cappuccino is made EXACTLY the same as a latte, with ONE very small distinction.
A latte is only supposed to have a little foam, as a cappuccino is a lot more foam.
Posted by Bob on 2013-01-28:
DD employee, you have helped in pointing out part of the difference. The additional foam in a cappuccino displaces the void from having less steamed milk mixed with expresso. Which gives a cappuccino a much bolder flavor than a latte. Both of my nearby DDs make a latte no matter which you order and its a bummer.
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Coupon Rejection
Posted by Jobella16 on 11/24/2011
GARDEN CITY SOUTH, NEW YORK -- I purchased a Long Island 2012 Coupon book in order to support a fundraiser. I tried to use this coupon at my local Dunkin Donuts store#342498 and I was told by the manager he could not accept the coupon. I told him where I got the coupon from and how it states on the coupon " Valid at all Nassau and Suffolk County Locations." He still refused to accept the coupon and told me he would have to look into it. I bought the donuts anyway because I was bringing them for Thanksgiving. Can you please look into this and inform me of the outcome. Thank you for your attention with this matter.


     
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Posted by Skye on 2011-11-24:
I used to buy that coupon book all the time, and had the same issues with sometimes using the coupons, at other places.

I was told the coupons were only acceptable at franchise locations that were accepting them, even though it was never printed on the coupon. Try contacting the Entertainment Company that actually puts out the book at:

http://www.entertainment.com/jsp/consumer/help/contact_us.jsp
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Terrible Customer Service, Nasty Cashier
Posted by Krysc8887 on 11/10/2011
RANDOLPH, NEW JERSEY -- I am writing about my last experience at Dunkin Donuts store # 302996 in Randolph, NJ.

I went there a week before today, and had a large order for the office I work at. One of the things on my list was a medium hot water. When I went back across the street to my office, I looked at the receipt and noticed that I was charged for an extra medium coffee, as opposed to a hot water. I called the store up and spoke to the Manager, Mac. I identified myself as “Krysti, the girl who always comes in with an office order in a scrub top.” I explained the situation and said if I come in next time, could I get a free medium coffee instead of going back there at that moment to be reimbursed. Mac said yes.

I went in today, 11/10/11 at 10:17am with yet another office order. I saw Mac standing next to the cashier, Kris, and I handed her my written down coffee-order and I said “I was here last week and got charged for a medium coffee when I had a medium hot water. Mac said I can get a free coffee.” Mac looked at me, and nodded his head. The cashier, Kris, raised her voice at me and said “Oh, no you got two hot waters last time! I charged you for two waters. And you know what? Thats 50 cents. Oh no no wait, thats 75 cents because you wanted lemon packet on the side.” I responded “No, I only got one water. “ She again tried to argue with me, then asked another co-worker, and they said one.

Kris pushed my list back at me, and demanded that I read it to her this time. I said “You want me to read all this to you?” She said “Yes.” So as I was reading her the list, she was talking to me with a nasty condescending tone of voice the whole time. She put a total of 5 coffees in front of me and told me what they were. I pointed to one coffee and asked “Is this the decaf one?” Kris threw a pencil my way and told me, the customer, to write on them what each were. Last time I checked, it was the Dunkin Donuts employees job to write what each coffee was, not the paying customer.

She kept mentioning about the water, and she told me I am only going to get a 50 cent discount. I said “whatever” to her. She then started shaking her head back and forth and said to me “you want lemon with this? Lemon with this I charge you more.” This place doesn't even have real lemon, they have lemon packets.

I will never return to this unprofessional place of business again. I go there at minimum twice a week for the office I work at, spending an average of 10-15 dollars worth of coffees and sodas each time. I am always friendly and thanking them for their service, yet the employees are always nasty and rude.
     
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Posted by Prince-Caesar on 2011-11-10:
If I were you, I would contact corporate about this rude employee. She definitely needs to be reprimanded and be retrained in customer service.
Posted by Anonymous on 2011-11-10:
Agree with Prince.
Posted by Anonymous on 2011-11-10:
After reading this review I think I am glad there are no dunkin donuts in SoCal.
Posted by Anonymous on 2011-11-10:
Retrained? Heck no - fire her.
Posted by bhskittykatt on 2011-11-10:
Where was the manager while she was doing all this? If the manager approved the coffee and told the cashier it was approved and the cashier denied you, that sounds like insubordination to me.
Posted by CowboyFan on 2011-11-10:
The complaint only says she got "charged" for an "extra" medium coffee. It is unclear whether last week she paid for an extra coffee which she was given (meaning she got what she paid for and therefore why is she entitled reimbursement, not just exchange) or does she mean she was overcharged for a coffee she did not get and therefore got one less drink then she ordered which she should have noticed.

What did she do with the extra coffee she got, throw it out or did the person who wanted hot water (presumably for tea) drink it? It seems like a lot of effort to go through to get reimbursed for a single cup of coffee.

Unless there is another donut place close by, she is going to go back there anyway because the people she works for want their donuts.
Posted by Venice09 on 2011-11-10:
She was charged for coffee instead of water. That's why she asked for a free coffee on the next trip.

My thoughts exactly, bhskittykatt.
Posted by goreface13 on 2011-11-14:
i work at a dunkin donuts in mundelein IL and its known that kris girl should've been fired at the spot
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Want your money not your business
Posted by Melodyleist19 on 09/27/2011
I go to Dunkin Donuts at Ogilvie almost every day, I spend only about 4.00 there for coffee and a bagel and donut, but each time the experience gets worse and today I had it. I was the second person in line, I ordered and of course they want the money before they even start to serve you. The cashier threw the muffin in a bag and tossed it to me at the counter. Then I waited for my coffee and waited. By this time they served 4 people and they got their coffee so when I asked about mine he said they are getting it (this is not the first time I have had to wait on the coffee while others are getting served). Finally I got my coffee and I told him "I won't be back" and he says "Whatever". Whatever, well here is whatever - I will keep writing telling my story and I will tell people at work about it and they will tell others and guess what - you lose Mr.
     
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Posted by Alain on 2011-09-28:
Let Dunkin' Donuts corporate know about this (since Ogilvie is one of their busier locations) via this link
http://www.dunkindonuts.com/content/dunkindonuts/en/help/contactus.html
Posted by Love Dunkin on 2011-11-14:
Dunkin Has a policy called the six steps of service, It includes collecting payment before preparing the order. I am sorry for what happened on your visit, and the way your situation was handled but collecting payment is in fact a dunkin policy. The back of the reciept should have a link to telldunkin.com. You will get faster results going that route since all complaints are sent to an operations manager from dunkin corp and they determine whether a store is open or not.
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Refused Service
Posted by Loyerr on 09/06/2011
I waited in drive thru for about 15 min. I place a order 3 times then I was refused service and the food the manager of Dunkin Donuts of Middlebury, VT yelled at me when I was walking out the door. I've been a customer of Dunkin Donuts for years, I fear if this is the kind of people that they hire I will never go back again... this happened on 9-6-11 at 9:00am.
     
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Posted by Kris10 on 2011-09-06:
What reason did they give you for refusing service? Unfortunately most businesses have the right to refuse business to anyone, but that doesn't mean they had to use it. What happened after you placed your order 3 times? did you go in? That what it sounds like since you said you were walking out. Were you yelling back? We need some more information to make an educated decision whether or not to patronize DD anymore. Thanks!
Posted by SteveWiginowski on 2011-09-06:
I'm really curious to know the entire story. I feel like there is a lot missing.
Posted by BEJ on 2011-09-06:
More information would be helpful--sounds like there is more to the story than is given here.
Posted by Old Timer on 2011-09-06:
In L.A. only having to place the order three times is below average if you're trying to do it in English.

There does seem to be pieces of this review missing? Like what was the reason given for them refusing your order?
Posted by Anonymous on 2011-09-06:
The OP was waiting in line in the drive-thou, but then says they walked out the door? Definitely some missing information that would be useful in reconstructing a timeline.
Posted by trmn8r on 2011-09-06:
I can think of some people who might find this review helpful, but personally I need some more details to know what happened.
Posted by Anonymous on 2011-09-06:
I do indeed find this review helpful because the OP disclosed the location of this store. So know not to go there. I too would be upset if I got yelled out. It would make me an angry consumer. Excellent review.
Posted by Skye on 2011-09-06:
Since it was the manager that was so disrespectul towards you, you need to contact corporate. They want feedback, and they definately should be made aware of what happened to you. I'm not sure from your description to what exactly happened, but regardless, you should not have been yelled at. Very unprofessional.

Here is the link to contact them:

http://www.dunkindonuts.com/content/dunkindonuts/en/help/contactus.html
Posted by oldisgood on 2011-09-07:
please tell "the rest of the story"
Posted by leslie on 2011-11-14:
its better IF the manager asks someone to leave.. because if a regular employee asks them to leave the customer causes a bigger riot..
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Poisoned!
Posted by Tiggerspet2005 on 08/04/2011
WELLSVILLE, NY -- 7/31/2011 I am going to be a new mother, 9wks pregnant. My husband and some friends decided one morning to stop and eat at Dunkin Donuts on our way to church. I ordered the Big and toasty sandwich. When I ate it I thought something was a little weird about the way it tasted, but my husband told me it was probably just me since my taste has been off due to the pregnancy. It wasn't until a few hours later that my stomach started to cramp and I became extremely sick. Let it be known that Dunkin Donuts was the only thing I had eaten that day. My illness grew worse, then it was later discovered that I was suffering from food poisoning. I was sick from 3pm that day, and did not get completely better until the next day. Thanks Dunkin Donuts I appriciate you endangering my life and my unborn childs life!
     
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Posted by Skye on 2011-08-04:
Food poisoning is horrible. Hope you are feeling better.

In the future, if something doesn't taste right, don't eat it.
Posted by MissLeopard83 on 2011-08-04:
I agree with Skye. Go with your gut if something doesn't taste right (pun intended). I hope no permanent damage was done. Serious issues can result from food poisoning in pregnancy. I hope you saw your OB.
Posted by Slimster on 2011-08-04:
A little unfair here as you're not certain where or when you acquired this alleged pathogen. Food poisoning can set in from 12 to 24 hrs - the restaurant might not have been the cause at all.
Posted by Starlord on 2011-08-04:
you state it was later discovered that you were suffering from food poisoning. Were you diagnosed at a hospital or by a doctor? Usually, so-called 'food poisoning' has nothing to do with food, and if it was better the next day, what you probably had was a slight case of flu, which is what the majority of 'food poisoning' cases actually are. Without a medical diagnosis, food poisoning is a self-diagnosis, and I don't believe you are a doctor.
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Common Sense
Posted by Buttercup1214 on 12/14/2010
NORWICH, CONNECTICUT -- I work at a Dunkin Donuts and one thing I can say 25% of my customers don't have is common sense. I repeat the order back to them loud and clear and wait for responses and yet these 25% say its wrong when they get it. I had one customer say she wanted a croissant not toasted with cheese and I repeated it, "So you would like a croissant not toasted wih a piece of cheese on it?" and she said yes; as soon as she got it, she tells me its not what she ordered, I have many occurrences like this one. I don't know if its our signs that confuse them or they just know whats cheaper and similar enough to make out the complaint.

At drive thru, our headsets are very hard to hear out of and don't work 100% of the time. I often find myself, pressing the earpiece against my ear because if I turn it up, the squeaking it makes is unbearable to me and the customer. When my headset cuts out in the middle of an order, I tell them my headset cut out and repeat what I heard and then they talk to me like I'm slow after I explained the problem and they repeat the part I already told them I had. For example:
Me: Thank you for choosing Dunkin Donuts, how may I help you?
Customer: A black turbo and 4 & 4. I will also have ---------------
Me: Sorry, my headset just cut out after the two coffees, I have black turbo, what size?
Customer: A MEDIUM BLACK TURBO (slow voice) and a 4 & 4.
Me: And what size would you like your 4 & 4?
Customer: (slower voice) A MEDIUM BLACK TURBO AND AM XL 4 & 4!!! AND DID YOU GET MY SANDWICH AND DONUT???
Me: No, I didn't, my headset cut out and I needed the sizes of the coffees, please repeat the food part.
Customer: ugh! the 3 pc pancake bites and 2 double chocolate donuts!!!!!
Me: Okay thank you, your total is (and they drive off while I'm speaking)

When a customer like this gets to the window, they stare at you with a look that you have be a saint not to say anything smart to. And in the 3 seconds it takes to recall their order so that the cashier can cash them out they're getting pushy saying whats their total.

I have worked with worse customers at the casino, but how hard is it to comprehend that situation!
     
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Posted by leet60 on 2010-12-15:
+10 JameyJohnson. The OP said "our headsets are very hard to hear out of and don't work 100% of the time. "

From the OP's post, obtaining and repeating the order in a timely manner is 99% of the issue they post about. If the headset does not work, why and how is that the fault of the customer.
Posted by Starlord on 2010-12-15:
It is not the fault of the customer, nor is it the fault of the person working the drive-thru. Even when they operate properly, I for one cannot understand a word they say. I am always reminded of a comedy sketch where the person working the window cannot be understood, then his manager walks up to him. The guy sounds just like he did over the intercom. Very funny.
Posted by b1ackm8tal on 2010-12-15:
I feel your pain. I, too, worked at a Dunkin Donuts (for 3 years in fact. It's not a bad job when juggling college full time too). I've been through this exact situation countless times, and could go through a list of other not-so-fun scenarios that occured on a daily basis there. But sometimes you just have to ignore it and keep smiling at a job like that, 'cause it'll make the day go by so much faster with a good attitude :)
Posted by CrazyRedHead on 2010-12-15:
That's why I like the little readout screens there. You can see your order on the little screen and tell them it is correct or incorrect.
Posted by Ytropious on 2010-12-15:
Wow guys way to act like the OP is a mechanic and can magically fix her headset. She obviously can't or she would! Maybe that's just as good as it can work.

It's not her fault either when she repeats the order, the customers DON'T LISTEN and say yeah it's correct then it's not. I feel you OP, I work in retail at 25% needing common sense is correct. I had a lady get angry today because she failed to read a sign, screaming about "HOW IT SAAAYS" something, then when I showed her the sign and read it to her she was 100% wrong. She was still pretty angry though. Customers in general just need to take themselves less seriously.
Posted by danny54 on 2010-12-15:
Isn't working with the public fun? :-\
Posted by trmn8r on 2010-12-15:
Ytropious -> I believe people don't mean literally the OP should fix the headsets (but it sounds like it), but rather that if the headsets were better it would prevent a lot of miscommunication in the first place. Makes a lot of sense.

Given this was written as a DD Complaint, I assume one hope is that DD would appreciate this point of view of one of its employees.
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More for less?
Posted by Heathernicole86 on 10/28/2010
HAVERHILL, MASSACHUSETTS -- I often work late nights or early mornings to I, like many other people, rely on Dunkin Donuts to kickstart my workday and give me the extra boost of energy that I need. Lately, I've been becoming more and more unhappy with the service that is provided to me while visiting Dunkin Donuts.

Often times when you order a breakfast sandwich they forget the meat or cheese; Once they even forgot to cook my bagel sandwich. On occasion they'll even go as far as to forget the cream cheese to go with your bagel or even forget to put items that you were charged for in your bag. What I'm noticing most recently is that the price is NEVER the same.

Usually the cost varies only by a few cents but this morning I went to a location up the street from my work and was charged $5.46 for a plain bagel with cream cheese and a medium iced coffee with a turbo shot. Explain how this is correctly priced when just yesterday I bought a medium hot coffee with a turbo shot, a bagel with cream cheese, AND a blueberry muffin for $4.11? That is a $1.35 difference AND I bought an item less.

I asked the girl why it cost me so much for a bagel and a coffee (it should have been $5.46 for a bagel sandwich and a coffe..) and she rudely informed me that it was because of the turbo shot... clearly this is incorrect because I always get turbo shots and there is never over a dollar's difference in price because of it.

VERY unsatisfied. I will be switching to Heavenly Donuts as of this afternoon- They're not only set on prices, but make everything fresh to order AND have a drive through. Good riddance Dunkin Donuts!
     
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Posted by yoke on 2010-10-28:
What did your receipt say? I know at our DD's if they don't give you the receipt it is free. It sounds like you may have gotten charged for a side of cream cheese. A friend of mine has been going to the same DD for years. She orders the same thing everytime...whole wheat bagel NOT toasted with cream cheese. How hard is that. Half the time she gets it toasted. Her order is $2.11. Sometimes they will attempt to charge her extra for the cream cheese and it is about $1.00 more (depending on who is working). She has to explain that the cream cheese comes with the untoasted bagel since they are supposed to put it on the bagel for her.
Posted by Anonymous on 2010-10-28:
A pessimist is someone who looks at a doughnut and only sees the hole in it.
Posted by Anonymous on 2010-10-28:
Maybe you should keep track of what you purchase for now on, keep your receipts. When you order the same thing and it comes up more, show them the previous receipts.
Posted by Anonymous on 2010-10-28:
An optimist eats the donut, hole and all.
Posted by trmn8r on 2010-10-28:
Price seems to be optional at DD. I stopped at a local one shortly after its grand opening. The bill was $1.42, I handed the guy $2, and the change was $.55.

When I asked for an explanation, the guy (appeared to be the owner) told me he had no pennies.

Needless to say, I never went back. He should have given me $.60 or not made the sale.

I now use an independent bakery. The prices are about half and the donuts are infinitely better. No coffee though.
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