Dunkin Donuts - Page 3

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89 Reviews & Complaints

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Men's restroom door cannot be locked.
Posted by Lrcampelo on 04/19/2012
The door of the men's room cannot be locked. I have told them at least two times already, and nothing has been repaired. The bolt is jammed and the door cannot be locked. I told them about 5 weeks ago.

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Posted by MRM on 2012-04-19:
Us, men, dont need no stinkin locks!
Posted by Nohandle on 2012-04-19:
You don't want a lock if you are perched on the throne MRM?
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If You Go Out for a Cigarette You Can't Get Back In
Posted by Robert martra on 04/11/2012
Tickets were ordered over phone for the handicap seating and when we got there, they said they had no record of the tickets being ordered so we could not get in.
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Posted by DebtorBasher on 2012-04-11:
I don't understand...did they not allow you back in because they had no record of your tickets...or where you in, then left for a cigarette and they didn't allow you to go back in?
Posted by I love my son on 2012-04-11:
I'm confused also. think we need more details please
Posted by tnchuck100 on 2012-04-11:
I agree. There is a lot missing here.

1. Since when do you need tickets to to get into Dunkin Donuts (Center?)?

2. What does a having a cigarette have to do with no record of a ticket?

3. Why is a cigarette mentioned in the title and no support for it in the review?

4. Just for the record most ticketed events that allow you to re-enter usually stamp your hand or something similar as a re-entry pass.

5. How can something with so little information acquire helpful votes?
Posted by MRM on 2012-04-11:
Dunkin Donuts sell cigarettes!?!?!
Posted by Slimjim on 2012-04-11:
I'm sure the Dunkin Donuts Center is an arena with DD holding the name rights. Similar to Minute Maid Park in Houston (astros baseball) or Tropicana Field in Tampa (Rays Baseball)
Posted by Anonymous on 2012-04-11:
Quick Google search backs up Slim's comment. It's a Sports arena
Posted by tnchuck100 on 2012-04-11:
One missing item accounted for. OP, come back and fill in the rest.
Posted by SteveWiginowski on 2012-04-11:
When I checked out their website, it says that the facility is a smoke-free facility. It also states that the Dunkin Donuts Center does not allow re-entry, which is standard for many arenas. I've encountered only one sports place that allowed re-entry of the 30+ sporting arena's that I've been to.

Some places do have designated smoking areas, but I didn't see that this place had it.
Posted by Cwazychicken on 2012-04-11:
Going to take a wild guess and say that this facility does not allow smoking even outside its building? Thats why you probably were not allowed back in. Some buildings do go to extremes as to ban smoking on any part of the property.

Note just read the site: edit: it look like they dont allow anyone to re-enter.
Posted by Starlord on 2012-04-11:
Safeco Field, home of the Seattle Mariners and Chase Field, Arizona Diamnondbacks (which will always be BOB to me)
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Bad Service, Mold on Their Food,old Coffe Never Fresh
Posted by Nyd122 on 03/25/2012
2055 N. READING RD DENVER, PENNSYLVANIA -- I was a very good customer to this Dunkin Donuts, I used to order at least 6 cups of coffee a day for me and for co-workers plus food but the service got really bad, and the food was getting pretty bad too.

Once every week I would get one good out of 6 cups of coffee, It tasted like it was never replaced, the sandwiches didn't taste fresh neither the donuts. A couple of times I found mold on my jelly. I work nite shift near this Dunkin Donuts and the lady that works nite shift, she is a very nasty lady and not very clean, she should not be working in a place where it serves food. I never come back to this Dunkin Donuts ever again.
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Posted by Anonymous on 2012-03-25:
Perhaps there was a change in management that caused this sudden downturn in quality? I'd give em' a few months to work through the kinks, and then give them another try. If for no other reason than all the positive experiences you had in the past.
Posted by starbucks customer now on 2012-07-27:
I too went to this d d for 7yrs faithfully and it seems as tho they replaced all the workers that had a clue. Now I don't even want to go there again. Plus they are so rude now!!!!
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Truck Drivers Helper
Posted by Joe .baker on 02/16/2012
SHAMOKIN, PENNSYLVANIA -- I was in the drive on 2.15.12 At the dunkin' donuts at 6:35 am in shamokin pa, when the delivery truck was trying back into the back of the store. The truck driver kept blowing his air horn at that time of the morning and there are homes next to the store. He kept blowing and blowing the horn when the truck diver's helper got out he started yelling at customers to movie their f*ing cars that they were backing to unload. The helper even made some man so upset he jumped out and yelled back at him. The helper told him to get back into his car before he gets punched out. I will never go back. It was so sad to see this.

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Posted by Venice09 on 2012-02-16:
Yikes!.. I think the helper needed some coffee.
Posted by Kris10 on 2012-02-17:
Really Venice?

I think the helper needs a Valium. That's ridiculous. I know these jobs can be frustrating. Did you inform the manager about this? I mean, that's probably going to cost them a few customers.
Posted by Venice09 on 2012-02-17:
Trust me. He needed a cup of DD coffee.
Posted by Kris10 on 2012-02-17:
Well, I know I won't be going to the DD in Shamokin even if I do get up that way. I'm in Harrisburg. This would keep me from going there out of fear that the delivery truck would be there while I go in to get something.
Posted by Venice09 on 2012-02-17:
If enough people complain, these two clowns won't last long as delivery guys. No one's going to put up with that.
Posted by *Brenda* on 2012-02-17:
I like saying Shamokin.

I would tell the manager, that is not acceptable.
Posted by Anonymous on 2012-02-18:
I am only curious if the delivery driver and helper were Dunkin Donut employees or not. Often times, delivery drivers are suppliers such as Sysco Foods, Shamrock, etc...

The OP might consider calling their corporate offices and lodging a complaint. The DD manager should be notified as well, since they most likely will have a direct number to call their supplier.
Posted by Venice09 on 2012-02-18:
I hope the residents complain about the noise, too. Those deliveries are made in the wee hours of the morning.
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Bad Service Everyday
Posted by Tedduluvy on 01/25/2012
Today I went to Dunkin Donuts. I ask for plain bagel and creme cheese. They guy said we don't have creme cheese so I put butter is that ok? Today it will be the last day I buy Dunkin Donuts.
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Posted by Anonymous on 2012-01-25:
I'm not sure I understand how this is bad service? They were out of cream cheese and offered an alternative...bad service would have been to say they were out of cream cheese and offer no alternative. Just my opinion.
Posted by clutzycook on 2012-01-25:
Just, they put the butter on without asking the OP's permission. Maybe the OP would have preferred a plain bagel if cream cheese was not available.
Posted by Anonymous on 2012-01-25:
I'd be mad cause I hate butter
Posted by Anonymous on 2012-01-25:
I would have said no it is not okay, but thank you. Then I would have asked for something else or gotten my money back.
Posted by Anonymous on 2012-01-25:
Clutzy, I read it that the employee said they were out of cream cheese and was butter ok, so they offered the OP an alternative. I guess it's how the review is interpreted.
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Thermos Made In Malaysia-Best Thermos I Have Ever Used-Can't Locate More
Posted by Lwhitcomb196411 on 12/22/2011
Dunkin Donut Thermos made in Malaysia
Dunkin Donut Thermos made in Malaysia "Best Thermos ever"!!!!
MORRISVILLE, VERMONT -- I bought several Thermos made in Malaysia but would love more! I left my Thermos outside in -20 degrees here in Vermont and co-worker were amazed it was still hot next day when I returned. I bragged about this thermos for years and others must have found they were the best cause I can't locate more of them. I have tried many different thermos and none has met up to these standard except this specific Thermos made in Malaysia. Dimensions are 12" H x 3" width with maroon cover. These are patented Thermos. Sure wish Dunkin Donuts would order more for the are the best well made Thermos. Should anyone come across another Thermos they feel meets these standards please feel free to let me know! Or if anyone knows where I can purchase more please let me know! This was the best Thermos ever.
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Posted by Skye on 2011-12-22:
Great review!

You could post an ad on Craigslist, in the "Items Wanted" section and hopefully someone has this thermos they'd be willing to sell you.
Posted by lexophiliac on 2011-12-22:
Contact DD's corporate office and ask them for the thermos manufacturer information if they are unable to assist you in attaining another thermos.
Posted by Anonymous on 2011-12-22:
I found a thermos in their website. It's not maroon though.

Posted by Venice09 on 2011-12-22:
This is a great review. I never even knew DD sold thermoses.

Good find, yaya. I wonder if that one is from Malaysia.

If the Malaysian thermos is no longer available, scour the internet. You'll probably find at least one!

I suddenly have an urge to see "The Jerk". ;)
Posted by Jim on 2012-05-02:
I'll be putting one of the maroon/burgundy top thermoses on eBay Sunday evening...jimbotootoo_hotmail
Posted by Marissa on 2013-10-02:
Thermos Nissan is an outstanding Thermos brand made specifically for food and made in (wait for it)....MALAYSIA. Looks like you've found your missing link there.
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Cappuccino Horror!
Posted by Cnorini29 on 12/05/2011
ELMHURST, ILLINOIS -- Can't make cappuccino to save their soul! Called corporate who was supposed to have the owner call me, manager of store did instead. She told me to come back in and they would make it correctly. I did, they didn't! When the cappuccino came out as a major latte again, I refused it and was told by the cashier, "They are the same thing" I explained that perhaps they should read their own cup sleeve which tells them how to make the drink, she got the manager who also couldn't get it. Her fix to making the cappuccino over the latte was to pour out some of the liquid and return the lid. Hello, possibly you should read the directions or Dunkin Donuts should stick to what they do, coffee and donuts, not specialty coffees! Called corporate AGAIN who said she would have the owner call me and not the manager. The phone has just rung, guess who, manager again! Really, don't bother, if you want coffee go elsewhere!
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Posted by Fufu487 on 2011-12-05:
i've noticed more and more 'fast food-like' chain stores offering what they label 'cappuccinos' but are really more of a latte. I agree, it shouldn't be offered if it can't be done properly. But then, I think there's quite a few people out there who don't know the difference and think they're so sophisticated for drinking a 'cappuccino' (actually a latte) when they wouldn't even be able to handle a genuine cappuccino. Lesson learned though, right? Always get specialty coffee from a good solid coffee shop.
Posted by A dunkin employee on 2011-12-16:
A cappuccino is made EXACTLY the same as a latte, with ONE very small distinction.
A latte is only supposed to have a little foam, as a cappuccino is a lot more foam.
Posted by Bob on 2013-01-28:
DD employee, you have helped in pointing out part of the difference. The additional foam in a cappuccino displaces the void from having less steamed milk mixed with expresso. Which gives a cappuccino a much bolder flavor than a latte. Both of my nearby DDs make a latte no matter which you order and its a bummer.
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Coupon Rejection
Posted by Jobella16 on 11/24/2011
GARDEN CITY SOUTH, NEW YORK -- I purchased a Long Island 2012 Coupon book in order to support a fundraiser. I tried to use this coupon at my local Dunkin Donuts store#342498 and I was told by the manager he could not accept the coupon. I told him where I got the coupon from and how it states on the coupon " Valid at all Nassau and Suffolk County Locations." He still refused to accept the coupon and told me he would have to look into it. I bought the donuts anyway because I was bringing them for Thanksgiving. Can you please look into this and inform me of the outcome. Thank you for your attention with this matter.

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Posted by Skye on 2011-11-24:
I used to buy that coupon book all the time, and had the same issues with sometimes using the coupons, at other places.

I was told the coupons were only acceptable at franchise locations that were accepting them, even though it was never printed on the coupon. Try contacting the Entertainment Company that actually puts out the book at:

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Terrible Customer Service, Nasty Cashier
Posted by Krysc8887 on 11/10/2011
RANDOLPH, NEW JERSEY -- I am writing about my last experience at Dunkin Donuts store # 302996 in Randolph, NJ.

I went there a week before today, and had a large order for the office I work at. One of the things on my list was a medium hot water. When I went back across the street to my office, I looked at the receipt and noticed that I was charged for an extra medium coffee, as opposed to a hot water. I called the store up and spoke to the Manager, Mac. I identified myself as “Krysti, the girl who always comes in with an office order in a scrub top.” I explained the situation and said if I come in next time, could I get a free medium coffee instead of going back there at that moment to be reimbursed. Mac said yes.

I went in today, 11/10/11 at 10:17am with yet another office order. I saw Mac standing next to the cashier, Kris, and I handed her my written down coffee-order and I said “I was here last week and got charged for a medium coffee when I had a medium hot water. Mac said I can get a free coffee.” Mac looked at me, and nodded his head. The cashier, Kris, raised her voice at me and said “Oh, no you got two hot waters last time! I charged you for two waters. And you know what? Thats 50 cents. Oh no no wait, thats 75 cents because you wanted lemon packet on the side.” I responded “No, I only got one water. “ She again tried to argue with me, then asked another co-worker, and they said one.

Kris pushed my list back at me, and demanded that I read it to her this time. I said “You want me to read all this to you?” She said “Yes.” So as I was reading her the list, she was talking to me with a nasty condescending tone of voice the whole time. She put a total of 5 coffees in front of me and told me what they were. I pointed to one coffee and asked “Is this the decaf one?” Kris threw a pencil my way and told me, the customer, to write on them what each were. Last time I checked, it was the Dunkin Donuts employees job to write what each coffee was, not the paying customer.

She kept mentioning about the water, and she told me I am only going to get a 50 cent discount. I said “whatever” to her. She then started shaking her head back and forth and said to me “you want lemon with this? Lemon with this I charge you more.” This place doesn't even have real lemon, they have lemon packets.

I will never return to this unprofessional place of business again. I go there at minimum twice a week for the office I work at, spending an average of 10-15 dollars worth of coffees and sodas each time. I am always friendly and thanking them for their service, yet the employees are always nasty and rude.
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Posted by Prince-Caesar on 2011-11-10:
If I were you, I would contact corporate about this rude employee. She definitely needs to be reprimanded and be retrained in customer service.
Posted by Anonymous on 2011-11-10:
Agree with Prince.
Posted by Anonymous on 2011-11-10:
After reading this review I think I am glad there are no dunkin donuts in SoCal.
Posted by Anonymous on 2011-11-10:
Retrained? Heck no - fire her.
Posted by bhskittykatt on 2011-11-10:
Where was the manager while she was doing all this? If the manager approved the coffee and told the cashier it was approved and the cashier denied you, that sounds like insubordination to me.
Posted by CowboyFan on 2011-11-10:
The complaint only says she got "charged" for an "extra" medium coffee. It is unclear whether last week she paid for an extra coffee which she was given (meaning she got what she paid for and therefore why is she entitled reimbursement, not just exchange) or does she mean she was overcharged for a coffee she did not get and therefore got one less drink then she ordered which she should have noticed.

What did she do with the extra coffee she got, throw it out or did the person who wanted hot water (presumably for tea) drink it? It seems like a lot of effort to go through to get reimbursed for a single cup of coffee.

Unless there is another donut place close by, she is going to go back there anyway because the people she works for want their donuts.
Posted by Venice09 on 2011-11-10:
She was charged for coffee instead of water. That's why she asked for a free coffee on the next trip.

My thoughts exactly, bhskittykatt.
Posted by goreface13 on 2011-11-14:
i work at a dunkin donuts in mundelein IL and its known that kris girl should've been fired at the spot
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Want your money not your business
Posted by Melodyleist19 on 09/27/2011
I go to Dunkin Donuts at Ogilvie almost every day, I spend only about 4.00 there for coffee and a bagel and donut, but each time the experience gets worse and today I had it. I was the second person in line, I ordered and of course they want the money before they even start to serve you. The cashier threw the muffin in a bag and tossed it to me at the counter. Then I waited for my coffee and waited. By this time they served 4 people and they got their coffee so when I asked about mine he said they are getting it (this is not the first time I have had to wait on the coffee while others are getting served). Finally I got my coffee and I told him "I won't be back" and he says "Whatever". Whatever, well here is whatever - I will keep writing telling my story and I will tell people at work about it and they will tell others and guess what - you lose Mr.
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Posted by Alain on 2011-09-28:
Let Dunkin' Donuts corporate know about this (since Ogilvie is one of their busier locations) via this link
Posted by Love Dunkin on 2011-11-14:
Dunkin Has a policy called the six steps of service, It includes collecting payment before preparing the order. I am sorry for what happened on your visit, and the way your situation was handled but collecting payment is in fact a dunkin policy. The back of the reciept should have a link to telldunkin.com. You will get faster results going that route since all complaints are sent to an operations manager from dunkin corp and they determine whether a store is open or not.
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