CITY ISLAND, NEW YORK -- The cups ALWAYS leak. Very annoying when it becomes a puddle in your cup holder or drips while you're walking around the house. They haven't and probably never will do a thing to fix it…maybe a class action lawsuit will get their attention. Otherwise that's the tip of the iceberg with the city island location. English speaking workers would be nice too so the orders aren't always messed up and you don't have to constantly repeat yourself.Add reply
The company asks for a review and gives you a free doughnut for that service. The company now will give you the doughnut but not senior citizen discount, it is one or the other. 2 Replies - Latest reply on 12/04/2013Add reply
Overpriced and Undersold
PENNSYLVANIA -- Went through the drive through and not only were the prices for the iced coffees not clear and listed, but when I order mine I get to the window to find out that it was a dollar fifty over what I pay ... read full review2 Replies - Latest reply on 06/11/2013
HOLLIS, MAINE -- I've been in the food service industry for over 40 years.
1 Replies - Latest reply on 11/02/2012Add reply
This new turkey cranberry cheese sandwich is terrible.
For one thing the turkey is processed. The combination of the processed
meat and the cheese overwhelms the cranberry sauce.
Try fresh baked turkey with cranberry sauce and stuffing next time.
While I'm on the subject of your products, particularly your donuts.
Your filled donuts are not cooked enough--They should be light and fluffy.
I fried donuts for over 10 years. Another thing, I ate more than three
quarters of a Boston creme donut before I tasted custard.
Thanks, Michael Petrin
LYNDHURST, NEW JERSEY -- On the afternoon of 08/26/12 My wife had stopped with my mother-in-law for a coffee and a little time together to talk. When they were on their way out, my wife had decided to purchase a pound of coffee. My mother-in-law had mentioned why don't you purchase the one at 10% off. My wife decided to do just that and mentioned to the employee behind the counter that it said the product was 10% off. The employee went on to say sarcastically, "That's not 10% off! Where did you go to school? Can't you read!"
2 Replies - Latest reply on 08/27/2012Add reply
My wife was shocked and immediatley left the establishment, as the employee sarcastically yeld, "Pick it up! Put it back." When I was told about this needless to say I was infuriated, but knew what could I do, but tell her, never go back there again, they don't know how to treat their customers.
BRIGHTON, MASSACHUSETTS -- I have now been to the "new" Dunkin Donuts on Market St. in Brighton, MA twice this week. Each time I went there were about 6 people working, but I waited for 10 minutes and then left and walked out on both days! I have yet to get a coffee there! How can the workers not even acknowledge the people in line by saying at least something like, "I'm sorry this is taking a while but we will be with you in a few moments." There is zero customer service. At least when I go to Starbucks, if they take a bit more time than expected they always apologize and usually give me a free drink coupon for my next visit. I would rather pay $5 for a small coffee at Starbucks anyday than be served by the slowest and most unaware people ever at the Dunkin Donuts on Market St. in Brighton! Thanks for nothing! I felt like my business did not even matter at all!1 Replies - Latest reply on 07/18/2012Add reply
ROCHESTER, NEW HAMPSHIRE -- I have given Dunkin Donuts quite a few tries. They always seem to have plenty of people behind the counter. But no one ever starts serving you until they are good and ready. What ever happened to good customer service. I a disabled veteran that walks with a cane all the time. They have a flag saying they they support our troops. Boy is that a lie, the only thing they support are themselves. Well, now I ordered some hot food and coffee now then I had to wait at least 35 to 40 minutes before I got my order filled. But I see allot of what I ordered go out the drive through first. But they took my money pretty fast. Then they have also screwed up in the order also I have waited for over one hour before they get it right. 4 Replies - Latest reply on 07/20/2012Add reply
VALLEY STREAM, NEW YORK -- There is a Dunkin Donuts on Merrick road. It is located near king kullen. The service is disgraceful. I went in to order breakfast. They got my order wrong. I had to explain what I wanted for at least 5 minutes. They still got the order wrong. Had a nasty attitude, and didn't give me a receipt. Not only me they were making mistakes on every order. They were mumbling insults about customers so they could be heard. They gave someone the wrong change back. Everyone on line was shaking there head in disbelief!!!1 Replies - Latest reply on 05/04/2012Add reply
The door of the men's room cannot be locked. I have told them at least two times already, and nothing has been repaired. The bolt is jammed and the door cannot be locked. I told them about 5 weeks ago. 2 Replies - Latest reply on 04/19/2012Add reply
2055 N. READING RD DENVER, PENNSYLVANIA -- I was a very good customer to this Dunkin Donuts, I used to order at least 6 cups of coffee a day for me and for co-workers plus food but the service got really bad, and the food was getting pretty bad too.
2 Replies - Latest reply on 07/27/2012Add reply
Once every week I would get one good out of 6 cups of coffee, It tasted like it was never replaced, the sandwiches didn't taste fresh neither the donuts. A couple of times I found mold on my jelly. I work nite shift near this Dunkin Donuts and the lady that works nite shift, she is a very nasty lady and not very clean, she should not be working in a place where it serves food. I never come back to this Dunkin Donuts ever again.
Broken handle off coffee mug
MASSACHUSETTS -- I purchased a brown small Dunkin Donuts plastic coffee mug in Salem MA. While I was drinking coffee from this mug the handle came unglued and the mug fell to the floor. Fortunately the hot had cooled ... read full review3 Replies - Latest reply on 02/26/2012
Today I went to Dunkin Donuts. I ask for plain bagel and creme cheese. They guy said we don't have creme cheese so I put butter is that ok? Today it will be the last day I buy Dunkin Donuts. 5 Replies - Latest reply on 01/25/2012Add reply
The coffee was very weak and the donuts were just put in the bag with no wax paper. The chocolate glaze was on the napkins and not on the donut. Was very disappointed when I arrived to work and was unable to take it back to the location where it was purchased. 1 Replies - Latest reply on 12/28/2011Add reply
ELMHURST, ILLINOIS -- Can't make cappuccino to save their soul! Called corporate who was supposed to have the owner call me, manager of store did instead. She told me to come back in and they would make it correctly. I did, ... read full review3 Replies - Latest reply on 01/28/2013
GARDEN CITY SOUTH, NEW YORK -- I purchased a Long Island 2012 Coupon book in order to support a fundraiser. I tried to use this coupon at my local Dunkin Donuts store#342498 and I was told by the manager he could not accept the coupon. I told him where I got the coupon from and how it states on the coupon " Valid at all Nassau and Suffolk County Locations." He still refused to accept the coupon and told me he would have to look into it. I bought the donuts anyway because I was bringing them for Thanksgiving. Can you please look into this and inform me of the outcome. Thank you for your attention with this matter.
1 Replies - Latest reply on 11/24/2011Add reply