2100 HUNTINGTON DRIVE FAIRFIELD, CALIFORNIA -- "A Picture is worth a thousand words". If only you could see the pics. Anyway, the installers came in and installed the granite counter. All looked great except a blemish, discoloration, in an obvious area in the front. They completed it in a short time, pleased.
The installers said, "we are done and please sign here to show that we actually came in". A piece of paper black and white cheaply photographed, blurred signature required paper. So I signed it thinking, well they arrived and installed. But before letting them go, I did mention there is a discolor or blemish the size of an ostrich egg on the counter. Their response was "natural occurring quality". I said, "As long as someone can fix it, I can work with it." So, the installer said "On the piece of paper where you signed it, just write down your comment on the paperwork and it will be faxed to Home Depot."
Well, guess what? After complaining to Home Depot they said they never received the form with my comments from Duracite. How convenient Duracite. I sent pictures and all. So after discussing my options with Home Depot the first thing Duracite did admit to was, "You signed the waiver." So my compensation after all that, we'll get you a couple coasters and a cutting board. Imagine that, after paying over $6k, Duracite granite supplier said that. What a damn insult from Duracite. However, they are not all alone here. Home Depot should have some backbone in all this madness.
The customer is me, I bought this from Home Depot and their distributor is Duracite. If they have no control on quality of their merchandise, then why deal with Duracite? Home Depot did compensate about 4%, yup that was it. Very disappointing for Home Depot, and their distributor Duracite. By the way take back the coasters and give it to the next disappointed customer.