MAYER, ARIZONA -- First off, I'd rather be lauding fast delivery and great customer service... Unfortunately, that is not the case. I placed a telephone order with Dyers RV yesterday for what I thought was a Dirt Devil hose and wand for my RV vacuum. I received my order today, but only the hose was in the box. I called Dyers RV right away and asked for John, the man I spoke to yesterday. The young man who answered insisted he could assist me and would not put me through to John, even though I asked twice.
I told the young man that I wanted both the hose and the wand, but I only received the hose. He asked for my order number and told me that I only ordered the hose. I said I thought they came together and explained that the hose was not useful without the wand. He said the wand was $10.63. I said okay... I asked if he had my information from yesterday. He said he was copying it over to a new order and asked me for my credit card information.
After all that was completed he said my total would be $22.23. I said, What? You said it was $10.63. He said the shipping was $11.60 and the total order was $22.23. I said I just paid for shipping for that yesterday! He wouldn't budge and he didn't seem to care, even though this all happened within 24 hours.
My order yesterday was $64.59 for what I thought was a Dirt Devil hose and wand + $12.38 shipping for a total of $76.97. Fine. Today I'm told the hose and wand do not come together and they must charge another $11.60 shipping fee for the wand. That is what I call horrible customer service. I obviously thought the hose and wand came together or I would have ordered it yesterday! I did not place a second order for the wand. Sadly, I do not recommend Dyers RV to the reader nor will I recommend them to fellow Airstream and RV owners. Buyer beware if you have missing parts or issues with your order.
CORDES LAKE, AZ AND ONLINE AT DYERSONLINE.COM, ARIZONA -- I paid $329.93 for a 14 FT. Gold Coast Screen Room from this on-line seller at dyersonline.com on JUNE 7, 2007. I was delivered a faulty good (hence not the good that I ordered), I contacted the seller, and spoke to John Hurdon at Dyers, who refused to resolve the matter, so I contacted my credit card company which advised me.
I followed their advice, and the seller was given the opportunity to collect the faulty good (as required under law) in JUNE. The seller chose to refuse delivery of the returned item in JUNE, (within 30 days of the purchase) and the credit card company gave me a refund on July 5, 2007.
I finally disposed of the faulty good (as is my right) on October 4, 2007. I retained it for inspection far longer than was reasonably necessary, and any RV'er knows that we simply do not have the space to continue to haul around useless items in our vehicles when we travel.
The seller, having chosen not to collect the good in June, began on 10/16/2007, more than FOUR MONTHS AFTER THE FACT harassing me via email about having taken legal steps within my power to protect myself.
I am not using or enjoying this item. I got less than 24 hours of actual use out of it, if one could even say that, since one of the rafter poles bent upon installation, and it never adhered to the side of the RV. In over 6 years of RVing, this was by far the worst purchase I ever made for my RV!
John Hurdon has sent me a barrage of harassing emails since October 16th demanding return of the item, threatening to call the police and collection agencies and accusing me of being a thief. I fail to understand why he is demanding return of this item at this late date, having refused redelivery in June and the fact is, I simply no longer have the screen room because it was GARBAGE, and utterly useless.
He also complained that he was unable to reach me by phone. I HAVE AN RV. I TRAVEL. Cell phones don't work in all areas! Considering the hostile nature of the emails I have received from this guy, I am very glad that he cannot reach my phone today. I would not choose to pay for cell phone airtime to listen to his harassment.