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18 Reviews & Complaints

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Incredibly Poor Service
Posted by Bill4848 on 02/23/2011
My wife and I recently purchased a Dyson Ball DC25 vacuum from BJ's in Richmond, Va for $500. Works OK on hardwood floors but not very well on carpets. My wife called the customer service number printed on the vacuum cleaner to request service to resolve the low vacuum issue. She received incredibly rude and unacceptable response from two different representatives. The first representative hung up on her when she asked to be connected to her supervisor. My wife called back and and the second person she talked to was also rude and refused to give her the name of her supervisor. My wife has worked in banking for 30 years and knows the importance of quality customer service. She intends to pursue this issue tomorrow. At this point in time I am not the least bit impressed with Dyson. We have owned Electrolux vacuums for many years and have always been satisfied. The Electrolux model BJ's had was $100 less expensive. Looks like we made a poor purchase decision. More expensive doesn't mean better quality.

     
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Posted by trmn8r on 2011-02-23:
I assume that a discussion took place prior to asking for a supervisor. What was that discussion? That is a key, missing detail.

Most companies don't allow customers with issues to speak with a supervisor without a lower level CSR discuss the issue first.
Posted by Anonymous on 2011-02-24:
I have a Dyson Animal and it works exceptionally well on our carpet, as well as the hardwood. It does sound like there is a problem with your particular vacuum. There is a button that you push for the brush vs hard floor settings. Is it working? If it isn't the brush will not spin for carpet cleaning.

If you purchased the vacuum recently, as you stated, isn't it possible that you can return it for a refund? Hope you get this problem resolved to your satisfaction. If you can't return it, then I do hope you give Dyson another call. Maybe the third time will be the charm.
Posted by clutzycook on 2011-02-24:
singsing, you use your Animal on the solid floors? How well does it work? I would love it if I could just use the dyson and not have to haul out my mini canister when I do my hardwood and tile floors (which is 90% of my floors anyway). I've tried to use other upright vacs on my floors before and have consistently been disapointed.
Posted by Anonymous on 2011-02-24:
clutzy, I do use my Dyson on all my solid surface floors and it picks up everything. Just be sure to change the setting.

I also have a Hoover hard floor vac that picks up dirt and also cleans the floors spotless. I love that thing for washing the floors. I haven't had to scrub on my hands and knees for forever. But, I find I never need to use it for just picking up dirt.
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Piece of JUNK
Posted by Filthy floors on 11/25/2010
I have had this for a few years and have HATED it from about 6 months on. IT DO
DOES NOT PICK UP DOG HAIR !!!!!!!!
The suction.... well......SUCKS, just wish it would suck up hair and dirt.
If you get more than an inch of dirt and hair in the canister you have to empty it.
Service dept. was NOT helpful.
It literally takes 20 minutes to clean a 12X10 carpet and when you are done it doesn't look like you did anything.
I would never buy another Dyson even if they gave it to me.
My old Sears canister does a better job than this piece of junk!
     
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Posted by bargod on 2010-11-25:
Really? I actually love my Dyson. I just got one not to long ago and it picks up so much better than the Dirt Devil I used to have. Yes even dog hair. Sounds like the one you got was a lemon. Don't give up trying to get to customer service. I would actually make love to my Dyson if it didn't mean a trip to the emergency room. That's how much I believe in them. (and no I don't work for the company)
Posted by Anonymous on 2010-11-25:
ive read a bunch of problems wit hthese vacuums. I think they are overpriced junk. Ive had the same vacuum cleaner for about 8 years now, a SEBO, and I love it.
Posted by clutzycook on 2010-11-25:
I just bought a Dyson Animal last week. I gave it quite a workout this past weekend. Vacuumed the upstairs once and the basement twice. I filled the canisters each time.
Posted by Venice09 on 2010-11-25:
It seems people either love Dyson or hate it, with little in between. All I know is that I would never spend that much money on a vacuum cleaner. But that's probably because my house has wood floors!
Posted by Anonymous on 2010-11-26:
I LOVE my vacuum, ive had it a long time. The way I look at it, is "if it aint broke and still works, don't replace it!"
Posted by momsey on 2010-11-26:
For pet hair, I HIGHLY recommend the Bissell Pet Hair Vacuum. I forget the official name, but it's made specifically for pet hair, and it even has an attachment to directly vacuum your pets.

We have four cats and two dogs, and as you would expect, the hair collects very quickly. Our last vacuum would clog constantly. This Bissell is awesome, picks up all the hair with great suction. And it's easy to handle. AND it's way cheaper than a Dyson!
Posted by trmn8r on 2010-11-26:
Canister vacuums do an excellent job. I have a bazillion year-old Sears that swallows dog hair eagerly. It doesn't look like much, but it sucks like there's no tomorrow.
Posted by Anonymous on 2010-11-26:
That's what he said.
Posted by trmn8r on 2010-11-26:
lol
Posted by madconsumer on 2010-11-26:
i have heard other people say the same thing. is a dyson really worth the extra price tag?

very helpful.
Posted by clutzycook on 2010-11-26:
IDK mad. I'm happy with my Dyson. It works way better than the Eureka I had before it, but I'm sure I would have been perfectly happy with the Bissell momsey recommended or even a Hoover built for the same purpose. My husband said if I was going to get one, get a Dyson or something that wouldn't need to be replaced in 2 years. Of course, I showed him. I ordered one that cost about $200 more than what he had in mind. The only good thing is that it has a 5 year warranty so hopefully I paid extra for the piece of mind if nothing else :).
Posted by Venice09 on 2010-11-26:
When I got married, my husband had a Sears canister vacuum cleaner that made today's vacuums look like Dustbusters. We used it for 30 years before the hose finally broke and I decided to throw the whole thing out. It just looked disgusting and I couldn't stand the sight of it anymore. What I should have done instead was take it somewhere for a good cleaning and tune-up because it still worked. Another one of my stupid mistakes.
Posted by liz on 2012-05-01:
Whilst I was originally happy with the animal, when it did break (lose suction), the service was appalling. We were told to take our vacuum in twice when there was no suction and the no suction light was flashing. On the first return the light no longer flashed, but there was still no suction. We returned the vacuum and asked that they please "rehook the light" or whatever they did with it and fix the suction! We told them where the break in suction was (at the bottom of the cannister - kept popping open). Again it was returned with no suction. We were told the 3rd time to send it to Chicago who has now had it over a month. On wondering why it had not been returned yet we discovered that it had been sitting at UPS since 4/17 (today is 5/1). UPS told us we had to contact Dyson to have them file an enquiry as to why it is still sitting there. If it still has no suction if and when it is returned, I'm taking it back and getting something else. For 600 bucks this has been more grief that it's worth.
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Dyson Animal, Great product, Great customer service
Posted by Mark dick on 07/28/2010
I am so happy with my Dyson Animal and we rarely take the time to thank people. After about three years it stopped sucking and I called their customer service line. Four rings and a real person answered, when was the last time that happened to you? The lady was nice, asked me a couple questions and them told me she would be sending me all the new parts to make my vacuum work like new. Less than a week later the box arrived and I am so happy I spent the extra money and got something that works great and has a company that stands behind it. They have a lifetime customer here!
     
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Posted by Anonymous on 2010-07-28:
That is great customer service! I've been looking at those new blade-less fans by Dyson, they look so cool (pun intended).
Posted by Helpful on 2010-07-28:
Good to hear. You are right; as I've stated within many posts, I like the Dyson line of products.
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Awful Service and Worse Customer Care
Posted by TCS on 01/19/2010
This vacuum is not cheap $480.00 + $40.00 extended service plan at Sam's; and you would expect more for the money.
The switch broke so the beater would not operate properly.
I called Dyson, was advised by them that the vacuum was under warranty. I was told to take it to Dyson's authorized service center, which I did (an hour's drive).
That was over a month ago. It is still not repaired; and the service man has explained that Dyson sent the wrong part(s) and he does not get any satisfaction when he contacts Dyson.
I called Dyson's "Customer Service" line last week and a surly customer care person told me that it was not their fault. I persisted and was then told that Dyson would check on the problem and call me back.
That of course never happened.
Today I called the Customer Service again, and after waiting for 15 or so minutes on hold was told by an even more surly customer representative that the first representative was wrong and that would be a "breach of contract". I asked to speak with a Supervisor; and after another 15 minutes on hold was told that there was no supervisor, and she would have one call me back. Fat chance. I have heard nothing.
This is dismal. Dyson should honor their promises.

     
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Posted by Anonymous on 2010-01-19:
Come on! A half a grand for a vacuum? (VH)
Posted by jktshff1 on 2010-01-19:
Bet that sucker would suck the fuzz off a tennis ball!
Posted by Anonymous on 2010-01-19:
....And fix me a drink for that price!
Posted by bargod on 2010-01-19:
Are we still talking about the vacuum?
Posted by PepperElf on 2010-01-19:
i dunno but it's making me think of "Scary Movie" ... "I told you not to disturb me when i'm cleaning my room"

heh
Posted by jktshff1 on 2010-01-19:
where is yaya when ya need her comments?? lol!
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Dysons Work Great If You Don't Use Them!
Posted by Nanzoo on 01/14/2009
FORT WORTH, TEXAS -- I own a Dyson DC 18 that worked great until it lost all SUCTION! Customer support reps were great at helping me trouble shoot with no success. I dismantled the machine as far as I could without voiding the warranty to look for potential blockage, no blockage seen. I utilized a flexible probe to assure that no potential blockage was present beyond what I could not visualize thru all hoses and intakes, none were found. Assured that I had done all I could to this fine machine I called support who agreed that service by a Dyson certified tech would be needed. After all I invested in a 350.00 dollar machine because it had a great warranty and claim of "NO LOSS OF SUCTION". To my surprise and regret I come to find out that the machine has a blockage? After questioning the Dyson certified tech about the blockage and all that I have done he informs me that I needed to blow air from a compressor thru the machine to clear the blockage of dust, hair and particles which accumulate in the cones of the canister. Humm isn't that part of the technology that is supposed to keep the machine from loosing suction?

Isn't dust, hair and dirt particles a normal course of daily vacuuming? Well needless to say the "BLOCKAGE" is not covered by the warranty. When I complained to the Dyson helpline representative he insinuated that possible neglect of the machine had occurred. All this without ever asking for a name, serial number or documented history. Hmmm I guess if I had kept my Dyson in the box or just simply not used it then the suction would be pristine. If you intend on using this machine then be sure to invest in an air compressor to maintain it. If you do plan on using it then be aware that blockages ( accumulation of dust and debris in normal course of cleaning within the patented cone system ) will NOT BE COVERED! Has anyone else experienced these issues? I began searches on this very occurance and was surprised to find that DYSON was cited on May/30/2007 for Breech of Industry Rules by the Advertising Standards Authority for claiming that Dyson vacuum cleaners were better than others because they did not rely on filters which meant no CLOGGING and therefore no loss of suction. The manufactures literature clearly instructs on the cleaning and maintenance of the FILTER.

I clean my DYSON DC18 FILTER every six months! The Oxford dictionary describes a BLOCKAGE as a an obstruction, obstacle, hindrance, barricade, CLOG, close off, shut off. Funny how Sir James DYSON creator of the DYSON does not think that a blockage is a clog but my DC18 sure did because it clogged, had a blockage and SHUT OFF!
     
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Posted by MyDyson sucks on 2010-02-16:
The supposed "techs" you call to give you advice on your Dyson are not very educated about their products. When my husband took in my Dyson yesterday the man at the authorized Dyson repair store did not have anything good to say about his own personal dealings with them.

No more Dysons for me!!!
Posted by Anonymous on 2010-02-16:
I dont think I would spend that kind of money on a Vaccum. Seems to me a lot of people are having problems with them. I have a SEBO vaccum that was given to me. Ive had for over 4 years, and absolutely love it. No problems, nothing.
Posted by PepperElf on 2010-02-16:
i guess we can say this product doesn't suck?

Posted by Anonymous on 2010-02-16:
I was reading a consumer reports mag the other day, the Dyson didnt get that good of a rating. Seems to me the Hoovers are the way to go for vacuuming. My grandmom has an Oreck and she loves it. That also didnt get that great of a score, but it was the lightest of all the vacuums. My mom had a Dirt Devil vaccum she paif 99 bucks for. That thing is the noisest thing Ive ever heard, but she says it works great.
Posted by Anonymous on 2010-02-16:
Tennboy, over in Ireland they call vacuums Hoovers. Every vacuum is a Hoover.
Posted by PepperElf on 2010-02-16:
personally i'm more for the old fashioned bag-vacuums.

the whole "bagless" idea is ok - until you realize you have to change the filter out on a regular basis and the filter is actually more expensive than a box of bags
Posted by old fart on 2010-02-16:
Paying 350-400 dollars for a freakin' vacuum cleaner is just plain nuts!
For that price it better be able to cook dinner and baby sit the pets..
Posted by Anonymous on 2010-02-16:
OF: (BA)
Posted by joe on 2012-07-10:
I own a vacuum repair shop and I am a authorized Dyson repair facility. It has been my experience with Dysons, that users nver clean the filters and never read the manual and most issues are lack of maintenance.
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Dyson Animal Sucks And Not In A Good Way
Posted by Jnfrmartell on 11/16/2008
I was very excited when Dyson vacuums came out and promised to be better than any vacuum on the market. Well, $550 and 3 years later, I am less than thrilled. I have to vacuum an area 8-10 times, and then still go back and pick up by hand what the vacuum left behind.

I just hate to vacuum now because I get so angry at the machine! I will be buying a new, cheaper, NOT Dyson soon!
     
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Posted by madconsumer on 2008-11-17:
this is to bad, after all, dyson is claimed to be the very best.

very helpful.
Posted by cherpep on 2008-11-17:
I love my Dyson!!! We bought a refurbished one about a year ago, and it works amazingly!! This is, by far, the best vacuum I have ever owned.
Posted by hubbard53 on 2008-11-17:
My dyson animal works great! Its only about a yr old though.
Posted by Principissa on 2008-11-17:
I have a Bissell that we like a lot. Works really good on this weird textured carpet we've got in the living room.

I've always wanted one of those Dyson vacuum cleaners but hubby refuses to let me spend that much money on a vacuum. I'm still trying to think up a valid argument for one, but nothing comes to mind.

Posted by cherpep on 2008-11-17:
Princi - watch woot.com. I first heard about that site here on M3C. They sell 1 product a day, when they sell out, they sell-out. They are generally refurbished, but if you can handle that, you can get some great deals. That's the only way we were able to afford a Dyson.
Posted by Principissa on 2008-11-17:
I don't need new. I've got a lot of nice things from yard sales and what not. I bought a crockpot last year from a yard sale, brand new Cuisinart Crockpot, never used, still in the original packaging for 15.00.

Thanks for that site though, I'll check it out after I get home from dropping little man off at school! :)
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Beater Brushes
Posted by Wes58216 on 06/23/2008
I have been waiting for beater brushes for 3 weeks now. Just called and they won't be in until June 30 (maybe). Sorry I ever got the Dyson. Giving the public warning, don't buy the product if you can't get replacement parts for it. It will be over a month until I even have a chance of getting the parts.
     
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Dyson Vacuums - think twice
Posted by Dragonfly88 on 05/26/2007
ARIZONA -- I just wanted to comment how disappointed I am in the Dyson Vacuum. After spending $450 for the vacuum I expected it to work really well. It worked okay the first couple months, then it lost all suction. I find it to perform just the same as the less expense vacuums you can buy. I would not recommend others to spend $400-$500 on these vacuums when the quality is not as good as they advertise it to be.

I have had some friends who have had the same experiences I have had with this brand.

     
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Posted by Anonymous on 2007-05-26:
If your friends had the same experiences, then, why did you buy it?
Posted by Anonymous on 2007-05-26:
Dragonfly88, Thanks I was wondering about them and why anyone would pay that much for a simple vacuum cleaner. I used to work on them when I did remodeling, the ladies would ask me if I could fix it for them because it had lost suction. 99% of the time the only thing wrong was the bag needed to be changed.

Most need to be cleaned once in a while and the belt changed then they work like new.
Posted by Extended Warranty on 2007-05-26:
The reason dysons cost so much is because they are very good bagless vacuums that do not lose suction. You will never have to buy parts for it. Of course, sometimes you may need to clean it.
Posted by Dragonfly88 on 2007-05-26:
EMT C - We bought them at the same time - not knowing.
Posted by Anonymous on 2007-05-27:
Thanks, Dragonfly...that explains it.
Posted by Anonymous on 2007-05-27:
Extended Warranty, Sorry but that is just BS! They will loose suction just as fast as any other vacuum cleaner and need to be cleaned as much. There is still no reason for the 3 or 4 hundred-dollar mark up!
Posted by Ponie on 2007-05-27:
Can't resist it, Dragonfly! Your vacuum doesn't----suck. :)
Posted by *Brenda* on 2007-05-27:
I have a Dyson and I love it. I have the DC17 Animal. Mine came with a 5 year warranty. Why don't you get yours repaired? From what I hear they are very good with service. A friend's dog chewed through the cord and Dyson replaced it for free!

Did you try cleaning the filter? The filters should be cleaned every 3-6 months.
Posted by shawnp80 on 2007-05-27:
Dragon,

Maybe Pirate can help. He probably has a Dyson. Everything he has is top of the line. He makes sure to mention it on every review.
Posted by isabellebull on 2009-03-03:
I hate my vaccum!! My boyfriend bought me this monstrocity. It is very loude, little suction, hard to maneuvor and attachments are impossible to take them out for small area's. Why so expensive?? You're paying for the name!
Posted by ricksha on 2009-11-17:
Dyson's are JUNK! They don't work. Won't even pick up the average dirt on a hard floor. I'd like to kick Dyson in the A**. Can't use the extension wand without pulling over the machine either. I had to buy a real cheap vacuum that works 100 times better. Should have done that before buying this cash cow junk from Dyson. It should be outlawed in the US. What a collosile rip off.
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