Dyson - Page 2

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1.8 out of 5, based on 6 ratings and
18 reviews & complaints.

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$500...worked for a year
Posted by on
Rating: 2/51
Bought this because it had a long hose for non-floor applications, and under couches, etc. Less than a year into it, the hose started to unravel, tear, etc. Today, I use the DC 14 for floors, but have to use my 40 year old Hoover because that hose still works. Why can't Dyson, in 2012, make a hose that can last? Because they want to sell you another at $30. Customer service is no help.
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clutzycook on 05/22/2012:
I have a Dyson and they have a pretty decent warranty, IMO Have you tried contacting the company about repairing/replacing it?
ChuhBaca on 05/22/2012:
I have a Dyson for probably 7 years now. Seems to be holding up really well. Sorry about your experience.

Can you elaborate on your experience with their customer service?
trmn8r on 05/22/2012:
I'm surprised that a Dyson's hose is falling apart already. Was it subjected to rough service, or would you say it was a problem in design, materials, or assembly?
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Loss of Suction
Posted by on
Have had Dyson vacuum in the local repair shop twice now, as it keeps losing suction. Dyson refused to replace or refund.
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ok4now on 09/12/2011:
So you're saying Dyson sucks? Read Consumer Reports and their poor rating of Dyson. Definitely not worth the money and the company won't stand behind its product.
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Piece of JUNK
Posted by on
I have had this for a few years and have HATED it from about 6 months on. IT DO
The suction.... well......SUCKS, just wish it would suck up hair and dirt.
If you get more than an inch of dirt and hair in the canister you have to empty it.
Service dept. was NOT helpful.
It literally takes 20 minutes to clean a 12X10 carpet and when you are done it doesn't look like you did anything.
I would never buy another Dyson even if they gave it to me.
My old Sears canister does a better job than this piece of junk!
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bargod on 11/25/2010:
Really? I actually love my Dyson. I just got one not to long ago and it picks up so much better than the Dirt Devil I used to have. Yes even dog hair. Sounds like the one you got was a lemon. Don't give up trying to get to customer service. I would actually make love to my Dyson if it didn't mean a trip to the emergency room. That's how much I believe in them. (and no I don't work for the company)
Anonymous on 11/25/2010:
I've read a bunch of problems wit hthese vacuums. I think they are overpriced junk. I've had the same vacuum cleaner for about 8 years now, a SEBO, and I love it.
clutzycook on 11/25/2010:
I just bought a Dyson Animal last week. I gave it quite a workout this past weekend. Vacuumed the upstairs once and the basement twice. I filled the canisters each time.
Venice09 on 11/25/2010:
It seems people either love Dyson or hate it, with little in between. All I know is that I would never spend that much money on a vacuum cleaner. But that's probably because my house has wood floors!
Anonymous on 11/26/2010:
I LOVE my vacuum, I've had it a long time. The way I look at it, is "if it aint broke and still works, don't replace it!"
momsey on 11/26/2010:
For pet hair, I HIGHLY recommend the Bissell Pet Hair Vacuum. I forget the official name, but it's made specifically for pet hair, and it even has an attachment to directly vacuum your pets.

We have four cats and two dogs, and as you would expect, the hair collects very quickly. Our last vacuum would clog constantly. This Bissell is awesome, picks up all the hair with great suction. And it's easy to handle. AND it's way cheaper than a Dyson!
trmn8r on 11/26/2010:
Canister vacuums do an excellent job. I have a bazillion year-old Sears that swallows dog hair eagerly. It doesn't look like much, but it sucks like there's no tomorrow.
Anonymous on 11/26/2010:
That's what he said.
trmn8r on 11/26/2010:
madconsumer on 11/26/2010:
I have heard other people say the same thing. is a Dyson really worth the extra price tag?

very helpful.
clutzycook on 11/26/2010:
IDK mad. I'm happy with my Dyson. It works way better than the Eureka I had before it, but I'm sure I would have been perfectly happy with the Bissell momsey recommended or even a Hoover built for the same purpose. My husband said if I was going to get one, get a Dyson or something that wouldn't need to be replaced in 2 years. Of course, I showed him. I ordered one that cost about $200 more than what he had in mind. The only good thing is that it has a 5 year warranty so hopefully I paid extra for the piece of mind if nothing else :).
Venice09 on 11/26/2010:
When I got married, my husband had a Sears canister vacuum cleaner that made today's vacuums look like Dustbusters. We used it for 30 years before the hose finally broke and I decided to throw the whole thing out. It just looked disgusting and I couldn't stand the sight of it anymore. What I should have done instead was take it somewhere for a good cleaning and tune-up because it still worked. Another one of my stupid mistakes.
liz on 05/01/2012:
Whilst I was originally happy with the animal, when it did break (lose suction), the service was appalling. We were told to take our vacuum in twice when there was no suction and the no suction light was flashing. On the first return the light no longer flashed, but there was still no suction. We returned the vacuum and asked that they please "rehook the light" or whatever they did with it and fix the suction! We told them where the break in suction was (at the bottom of the canister - kept popping open). Again it was returned with no suction. We were told the 3rd time to send it to Chicago who has now had it over a month. On wondering why it had not been returned yet we discovered that it had been sitting at UPS since 4/17 (today is 5/1). UPS told us we had to contact Dyson to have them file an enquiry as to why it is still sitting there. If it still has no suction if and when it is returned, I'm taking it back and getting something else. For 600 bucks this has been more grief that it's worth.
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Dyson Animal, Great product, Great customer service
Posted by on
I am so happy with my Dyson Animal and we rarely take the time to thank people. After about three years it stopped sucking and I called their customer service line. Four rings and a real person answered, when was the last time that happened to you? The lady was nice, asked me a couple questions and them told me she would be sending me all the new parts to make my vacuum work like new. Less than a week later the box arrived and I am so happy I spent the extra money and got something that works great and has a company that stands behind it. They have a lifetime customer here!
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Anonymous on 07/28/2010:
That is great customer service! I've been looking at those new blade-less fans by Dyson, they look so cool (pun intended).
Helpful on 07/28/2010:
Good to hear. You are right; as I've stated within many posts, I like the Dyson line of products.
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Awful Service and Worse Customer Care
Posted by on
This vacuum is not cheap $480.00 + $40.00 extended service plan at Sam's; and you would expect more for the money.
The switch broke so the beater would not operate properly.
I called Dyson, was advised by them that the vacuum was under warranty. I was told to take it to Dyson's authorized service center, which I did (an hour's drive).
That was over a month ago. It is still not repaired; and the service man has explained that Dyson sent the wrong part(s) and he does not get any satisfaction when he contacts Dyson.
I called Dyson's "Customer Service" line last week and a surly customer care person told me that it was not their fault. I persisted and was then told that Dyson would check on the problem and call me back.
That of course never happened.
Today I called the Customer Service again, and after waiting for 15 or so minutes on hold was told by an even more surly customer representative that the first representative was wrong and that would be a "breach of contract". I asked to speak with a Supervisor; and after another 15 minutes on hold was told that there was no supervisor, and she would have one call me back. Fat chance. I have heard nothing.
This is dismal. Dyson should honor their promises.
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Anonymous on 01/19/2010:
Come on! A half a grand for a vacuum? (VH)
jktshff1 on 01/19/2010:
Bet that sucker would suck the fuzz off a tennis ball!
Anonymous on 01/19/2010:
....And fix me a drink for that price!
bargod on 01/19/2010:
Are we still talking about the vacuum?
PepperElf on 01/19/2010:
I dunno but it's making me think of "Scary Movie" ... "I told you not to disturb me when I'm cleaning my room"

jktshff1 on 01/19/2010:
where is yaya when ya need her comments?? lol!
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Dyson Animal Sucks And Not In A Good Way
Posted by on
ARIZONA -- I was very excited when Dyson vacuums came out and promised to be better than any vacuum on the market. Well, $550 and 3 years later, I am less than thrilled. I have to vacuum an area 8-10 times, and then still go back and pick up by hand what the vacuum left behind.

I just hate to vacuum now because I get so angry at the machine! I will be buying a new, cheaper, NOT Dyson soon!
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madconsumer on 11/17/2008:
this is to bad, after all, Dyson is claimed to be the very best.

very helpful.
cherpep on 11/17/2008:
I love my Dyson!!! We bought a refurbished one about a year ago, and it works amazingly!! This is, by far, the best vacuum I have ever owned.
hubbard53 on 11/17/2008:
My Dyson animal works great! Its only about a yr old though.
Principissa on 11/17/2008:
I have a Bissell that we like a lot. Works really good on this weird textured carpet we've got in the living room.

I've always wanted one of those Dyson vacuum cleaners but hubby refuses to let me spend that much money on a vacuum. I'm still trying to think up a valid argument for one, but nothing comes to mind.

cherpep on 11/17/2008:
Princi - watch woot.com. I first heard about that site here on M3C. They sell 1 product a day, when they sell out, they sell-out. They are generally refurbished, but if you can handle that, you can get some great deals. That's the only way we were able to afford a Dyson.
Principissa on 11/17/2008:
I don't need new. I've got a lot of nice things from yard sales and what not. I bought a crockpot last year from a yard sale, brand new Cuisinart Crockpot, never used, still in the original packaging for 15.00.

Thanks for that site though, I'll check it out after I get home from dropping little man off at school! :)
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Beater Brushes
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BROOKLYN, OHIO -- I have been waiting for beater brushes for 3 weeks now. Just called and they won't be in until June 30 (maybe). Sorry I ever got the Dyson. Giving the public warning, don't buy the product if you can't get replacement parts for it. It will be over a month until I even have a chance of getting the parts.
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Dyson Vacuums - think twice
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ARIZONA -- I just wanted to comment how disappointed I am in the Dyson Vacuum. After spending $450 for the vacuum I expected it to work really well. It worked okay the first couple months, then it lost all suction. I find it to perform just the same as the less expense vacuums you can buy. I would not recommend others to spend $400-$500 on these vacuums when the quality is not as good as they advertise it to be.

I have had some friends who have had the same experiences I have had with this brand.
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Anonymous on 05/26/2007:
If your friends had the same experiences, then, why did you buy it?
Anonymous on 05/26/2007:
Dragonfly88, Thanks I was wondering about them and why anyone would pay that much for a simple vacuum cleaner. I used to work on them when I did remodeling, the ladies would ask me if I could fix it for them because it had lost suction. 99% of the time the only thing wrong was the bag needed to be changed.

Most need to be cleaned once in a while and the belt changed then they work like new.
Extended Warranty on 05/26/2007:
The reason dysons cost so much is because they are very good bagless vacuums that do not lose suction. You will never have to buy parts for it. Of course, sometimes you may need to clean it.
Dragonfly88 on 05/26/2007:
EMT C - We bought them at the same time - not knowing.
Anonymous on 05/27/2007:
Thanks, Dragonfly...that explains it.
Anonymous on 05/27/2007:
Extended Warranty, Sorry but that is just BS! They will loose suction just as fast as any other vacuum cleaner and need to be cleaned as much. There is still no reason for the 3 or 4 hundred-dollar mark up!
Ponie on 05/27/2007:
Can't resist it, Dragonfly! Your vacuum doesn't----suck. :)
*Brenda* on 05/27/2007:
I have a Dyson and I love it. I have the DC17 Animal. Mine came with a 5 year warranty. Why don't you get yours repaired? From what I hear they are very good with service. A friend's dog chewed through the cord and Dyson replaced it for free!

Did you try cleaning the filter? The filters should be cleaned every 3-6 months.
shawnp80 on 05/27/2007:

Maybe Pirate can help. He probably has a Dyson. Everything he has is top of the line. He makes sure to mention it on every review.
isabellebull on 03/03/2009:
I hate my vacuum!! My boyfriend bought me this monstrocity. It is very loude, little suction, hard to maneuvor and attachments are impossible to take them out for small area's. Why so expensive?? You're paying for the name!
ricksha on 11/17/2009:
Dyson's are JUNK! They don't work. Won't even pick up the average dirt on a hard floor. I'd like to kick Dyson in the A**. Can't use the extension wand without pulling over the machine either. I had to buy a real cheap vacuum that works 100 times better. Should have done that before buying this cash cow junk from Dyson. It should be outlawed in the US. What a collosile rip off.
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