CHICAGO, ILLINOIS -- Got a DC24 Animal in Mar 2012,it broke in May and I still don't have it back.. Called Dyson and they walked me through their "easy fix" It did not fix it... I sent pics as requested, and the same day I sent extra pics to Alexandra at Dyson, I got a letter in San Diego saying the engineers said there was nothing wrong with it. It is broken, the beater bar doesn't work, suction is bad....WHAT DO THEY THINK, CONSUMERS ARE DUMB....How did I get a letter from Chicago to San Diego the same day? I didn't, it was posted 5 days before they asked for pics of the broken beater bar... So they lied again.
I had to threaten lawsuits against them to take the vacuum for service.. Sent it it in Dec 16th 2012, today Jan 24th, 2013 and still no vacuum back....They won't return calls, all the supervisors never return calls. I have this documented by recordings and videos also... This broken beater bar damaged my carpet in May 2012, and no resolve to this issue either still to this date... Now they won't call or email back, and I have had a non working vacuum since May 2012, and no vacuum since Dec 2012, as it has disappeared in the shop somewhere.. SHAME ON YOU DYSON INC
Wow, That Was Fast!
A couple of weeks ago, I got the crazy idea to clean my house. I managed to get my room cleaned and vacuumed, then I started on Baby Clutzy Deux's room. I started the vacuum up, but I noticed that the ... read full review2 Replies - Latest reply on 12/08/2012
Bought this because it had a long hose for non-floor applications, and under couches, etc. Less than a year into it, the hose started to unravel, tear, etc. Today, I use the DC 14 for floors, but have to use my 40 year old Hoover because that hose still works. Why can't Dyson, in 2012, make a hose that can last? Because they want to sell you another at $30. Customer service is no help. 3 Replies - Latest reply on 05/22/2012Add reply
CHICAGO, WASHINGTON -- Don't buy anything from Dyson. I needed to exchange a part and tried calling numerous times with waits longer than 30 minutes and I'd have to hang up. I then e-mailed and a week later got a response that I had to call to get a RA. Finally I called and waited 40 minutes to talk to someone and they told me it was past 30 days and there was nothing they could do. I then sent letter to them and was told 2 weeks later, it was my fault for not contacting them within 30 days. I am returning the part, with receipt confirmation, disputing the charge on my CC and filing a complaint with the BBB. I'm tired of these companies thinking they can just rip off consumers without repercussion. I know fighting for your rights is a hassle and seems easier to just forget about it, but on principle I am not letting this go.1 Replies - Latest reply on 03/14/2012Add reply
Have had Dyson vacuum in the local repair shop twice now, as it keeps losing suction. Dyson refused to replace or refund. 1 Replies - Latest reply on 09/12/2011Add reply
Incredibly Poor Service
My wife and I recently purchased a Dyson Ball DC25 vacuum from BJ's in Richmond, Va for $500. Works OK on hardwood floors but not very well on carpets. My wife called the customer service number printed ... read full review4 Replies - Latest reply on 02/24/2011
Piece of JUNK
I have had this for a few years and have HATED it from about 6 months on. IT DO
DOES NOT PICK UP DOG HAIR !!!!!!!!
The suction.... well......SUCKS, just wish it would suck up hair and dirt.
If you ... read full review13 Replies - Latest reply on 05/01/2012
My vacuum gathers debris around the belt. I brought it in to be repaired and the repairman refused to look at it and belittled me. I then emailed the company and received no response. I'm stuck with an expensive vacuum that doesn't work - I'm forced to pick debris out of the belt every time before I vacuum.
4 Replies - Latest reply on 11/21/2010Add reply
I've bought cheaper vacuums that worked better. Don't get sucked into the hype - just because some guy goes on the television and brags about how awesome his product is doesn't mean that it works.
Bottom line, if you want a good vacuum, it's best to buy one from a company that values its customers and charges a reasonable amount for its product. I'll never buy Dyson again.
I am so happy with my Dyson Animal and we rarely take the time to thank people. After about three years it stopped sucking and I called their customer service line. Four rings and a real person answered, when was the last time that happened to you? The lady was nice, asked me a couple questions and them told me she would be sending me all the new parts to make my vacuum work like new. Less than a week later the box arrived and I am so happy I spent the extra money and got something that works great and has a company that stands behind it. They have a lifetime customer here! 2 Replies - Latest reply on 07/28/2010Add reply
This vacuum is not cheap $480.00 + $40.00 extended service plan at Sam's; and you would expect more for the money.
6 Replies - Latest reply on 01/19/2010Add reply
The switch broke so the beater would not operate properly.
I called Dyson, was advised by them that the vacuum was under warranty. I was told to take it to Dyson's authorized service center, which I did (an hour's drive).
That was over a month ago. It is still not repaired; and the service man has explained that Dyson sent the wrong part(s) and he does not get any satisfaction when he contacts Dyson.
I called Dyson's "Customer Service" line last week and a surly customer care person told me that it was not their fault. I persisted and was then told that Dyson would check on the problem and call me back.
That of course never happened.
Today I called the Customer Service again, and after waiting for 15 or so minutes on hold was told by an even more surly customer representative that the first representative was wrong and that would be a "breach of contract". I asked to speak with a Supervisor; and after another 15 minutes on hold was told that there was no supervisor, and she would have one call me back. Fat chance. I have heard nothing.
This is dismal. Dyson should honor their promises.
FORT WORTH -- My fiance and I purchased a Dyson Animal for ourselves this past February as a Valentine's gift for ourselves. We have two medium sized dogs and a cat. We were initially thrilled with the Dyson for the ... read full review1 Replies - Latest reply on 03/27/2009
I was very excited when Dyson vacuums came out and promised to be better than any vacuum on the market. Well, $550 and 3 years later, I am less than thrilled. I have to vacuum an area 8-10 times, and then still go back and pick up by hand what the vacuum left behind.
6 Replies - Latest reply on 11/17/2008Add reply
I just hate to vacuum now because I get so angry at the machine! I will be buying a new, cheaper, NOT Dyson soon!
I have been waiting for beater brushes for 3 weeks now. Just called and they won't be in until June 30 (maybe). Sorry I ever got the Dyson. Giving the public warning, don't buy the product if you can't get replacement parts for it. It will be over a month until I even have a chance of getting the parts. Add reply