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E-Z Rent A Car - Page 2

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1.9 out of 5, based on 9 ratings and
34 reviews & complaints.

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Scam
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- Scam. I wish I had read the reviews before We rented. My mother filled out online rental info and no credit card was required. When we got there My brother (45 years old) wanted to be listed as the sole driver and we were told there would be a fee for a second driver. I explained that she was not the driver and that there would only be one They said that since she had made the reservations she had to be listed as a driver-- anyone else must be second. I asked about changing the name on the reservations and was told we would have to call an make a reservation. Long story short, I asked to speak to the manager and was told it was their policy. When I said I would call he laughed and said good luck. I asked if he could check for a new reservation and he said it would be $110/day. When we made one less than 24 hrs before it was $25! I have my doubts that he even looked it up. Never rent here. It is not at all worth the discount.
     
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Never Never Rent a Car From E-Z Rent-a-Car
Posted by on
Rating: 1/51
DALLAS FOR WORTH AIRPORT, TEXAS -- In August 2013 I rented a car from E-Z Rent-A-Car for three days in Dallas Fort Worth airport in Texas. At the time I return the car an employee fully inspected the car from front bumper thought the rear bumper, from left side to right side, and from bottom to roof. There are no any damages found. We both signed the paper, and she brought me to the counter and I paid whatever cost for three days rental.

About three weeks after I got to home, I received a letter (bill) from Orlando of E-Z Rent-A-Car, the bill shows I damaged the car and estimated cost is almost $3000! There are 40 damages need to be repaired! They include four doors, roofing, front and rear bumper, even the trunk light, and so on. I was stocked. 40 spots damages the inspector on earth didn't see any of them at the time the car was returned?

After I consulted with professionals, I realize this is total a scam, a fraud, and [snip]. As I didn't’t buy extra insurance which is about $25 per day, and E-Z Rent-A-Car knows my credit card has extra coverage for car rental, E-Z Rent-A-Car thought it has a change to fraud and hope to get paid from insurance company. That is illegal.

I will never ever rent a car from E-Z Rent-A-Car again. Everyone should stay away from it as much as possible.
     
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Pete on 2013-10-06:
Dispute it with your credit card company. I hope you have the receipt saying everything was OK. Make them prove it, not just some memo saying what is wrong. As others have said, always take pictures of the car before taking it. I have gotten into the habit of taking a picture of just about everything including the interior. I hope EZ car responds to you because they are on my blacklist based on your report.
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EZ Rent A Car Fraudulent Damage Claim
Posted by on
Rating: 1/51
DENVER, COLORADO -- BE CAREFUL OF THEM SCAMMING YOU FOR CAR REPAIRS / DAMAGE THAT YOU DIDN'T DO. I rented there a few months ago for a week. I returned the car and everything looked good with no issues. After a few weeks I received a letter in the mail saying I returned the car with a flat tire and they are billing me for a new tire. I knew this couldn't be true because this car has a tire pressure warning for flat tires and it wasn't on when I returned it. I asked for supporting documents which the claims/risk dept sent. They sent falsified check-in slip from that day saying there was a flat tire and a "customer filled accident report form" reporting a flat tire which I never filled out but someone in their office did to look like I filled it out. They also sent an invoice showing the price for the tire replacement and wrote on the tire invoice my car rental number it.

The only reason I knew this was a SCAM was because the date of the tire receipt was 2 DAYS BEFORE I RETURNED THE CAR while I was still driving the car. They falsified all these documents to try to make me pay for the repairs of another car. After I pointed this date error to the claims/risk dept, they just sent an email back saying they are dropping the claim with no explanation. If it wasn't for the date error, they would have made me pay for the repairs.
     
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Poor service/ bait and switched-$1500 for a Flat Tire!?
Posted by on
ORLANDO, CALIFORNIA -- I had a flat tire out in Florida while renting the car from the MCO location. It took me 45 min. to get a representative on the phone at 2 am. The representative stated there is no one to come out and service the vehicle / it would be a while before they came out. I would be able to get a "replacement vehicle" but it would be the next day.

I had my male friend hop out alongside I-4 and popped the donut on. We drove the car back to the airport. The representative swapped out the vehicle for the exact same car after he WALKED THE PREVIOUS CAR and CHECKED ME OUT OF MY CONTRACT and had me sign for a new one.


About 3 weeks later a bill came from them for the amount of over $1500 for a flat tire, axle, rims, wheel stuff and more! I was like WTF?! You can't charge a customer like this! Where is the pictures? I was not cited for possible incurrence of damages upon the original check in of the previous vehicle nor did I sign off on that. Now it is popped on my credit report. This is outrageous!
     
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griffin21 on 2011-10-31:
I drove my rental so completely flat, the mechanics was scooping handfuls of rubber out of the tire, and there was a pencil eraser head sized groove all along the exterior tire wall. I was way out on California Highway 1 / Ragged Point and needed to make the $15 repair for the very long drive to the nearest rental location. I made sure to point out and emphasize the damaged tire when I came in for the exchange, but must have been lucky to get off with no charge.

Your flat tire sounds routine by the way you described it, so the amount billed is indeed outrageous!
At Your Service on 2011-10-31:
If it is baseless, you can read the Fair Debt Collection act and Fair Credit Reporting act of the early 90s. If you immediately follow the outlined law, you can require any credit reporting agency to, at least, mark the debt as disputed, if not remove it all together. Further, you can demand the car rental agency not contact you further about the debt, leaving them with the only option to file against you in court. Generally, they can figure out if they have the grounds to winning a judgment and will pursue or drop the issue on this alone.
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Running A Scam! EZ Rent A Car - Orlando Airport
Posted by on
ORLANDO, FLORIDA -- This company is definitely running a scam. We just got a credit card charge for $51.60 for a car rental from six months ago. We called to ask what this charge was for and were told that the car went through a toll without paying, the toll amount was $1.60 and then there was a $50 administration fee. My husband rented this car and he is sure he did not go through a toll without paying. I am disputing this charge with my credit card company but don't expect much to come out of it. My next move is reporting this company to the BBB.
     
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saj80 on 2011-07-26:
Not sure the BBB will be of much assistance. You are entitled to proof that your husband incurred this toll charge; if the company can not provide it, or refuses to provide it, then it will help your dispute with your credit card issuer.
MissLeopard83 on 2011-07-26:
It would be better to go through your credit card company rather than the BBB. I wouldn't hesitate to file a BBB complaint, though. If you are positive that you did not drive through a toll without paying, they have no right to charge you. I'm not sure one could get through a toll booth without paying, anyway. The Florida Highway Patrol would be on your bumper in no time.
trp2hevn on 2011-07-26:
MissLeopard, you can just drive through the E-Pass/SunPass lanes that are designated for people with electronic transponders that deduct the toll amount from your account. There are not enough FHP in the state to go after every one that runs a toll. I know that near that airport there is one toll that has high speed lanes for the transponders and if you don't take the cash lanes that looks similar to an exit that you will be stuck running the toll. I'm guessing that there was something in the OP's husband's contract that said if he runs a toll that there is a $50 administrative fee. He should be able to get a copy of the photo that shows the license plate and date/time that the violation occurred.
TT on 2011-07-28:
Well not getting a car from them.
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Dishonest Business Practices
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HARTFORD, CONNECTICUT -- When I booked my premium rental car online I was given an estimate of $230 for a passenger car. Arriving at the airport I was offered a "free upgrade" to an SUV, which I accepted. The statement had an estimate of over $350 dollars which I questioned and was told "that is only an estimate of the cost-we are giving you the free upgrade." The agent had me sign an initial several times and on one paper the word "free upgrade" was handwritten and circled.

When I returned the car the upgrade was charged and the agent refused to call the manager when I asked. I was told that the manager was not in the office that day. There were three other customers with the same problem. When we demanded a manager one finally responded and the agent denied having told us that no manager was available. The manager was just as unwilling to help us and even threatened to call security although no one had raised voices or used intimidating language or behavior.

Blatant and unapologetic dishonest business practices all the way around.
     
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Alain on 2011-07-24:
Contact the attorney generals office of the state that the rental car office you used is located in. If it's Connecticut, then give a call to 860-808-5318 (for another state, you can find a contact number on the web). They can advise you if fraud as occurred and how to proceed.
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Supplemental Liability Insurance (SLI) tying‏
Posted by on
On Apr 08, 2011 I rented one of their cars (Reservation Number CEZ00037D5 / RA: MIA-103202). Although the online reservation total charges were $38.63, I was actually charged $62.72 because I was forced to accept and buy an undesired service in order to rent the car: their employee told me that if I did not accept to buy the Supplemental Liability Insurance (SLI) they were not going to rent me the car. This is totally unaccepted and is also ILLEGAL, as this business practice violates the Sherman Antitrust Act and Section 3 of the Clayton Act. This is legally called tying. I will never rent from E-Z Rent-A-Car.
     
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trp2hevn on 2011-04-20:
Do you already have insurance that would cover you for liability? If so, did you show them your insurance card?
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Very Good Experience With EZ Rent A Car
Posted by on
ORLANDO, FLORIDA -- I had to rent several cars in Orlando over the weekend of March 18th for my wedding and several family members that were coming from out of town (we had a destination wedding at Disney). Charlie at the EZ rent a car office at the Orlando airport was so awesome in the planning and execution! He worked with me on the various types of cars for each of the different families coming in, their schedule and their budgets. All of the cars were ready and waiting when they all got into town. The cars were clean. The service was quick and easy. And most importantly the price was right!

THANK YOU EZ Rent A Car for your excellent service. You took one of my many stresses of my weekend away & everyone had a fab weekend and vacation!
     
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EZ....NOT EASY AT ALL!!!!
Posted by on
LOS ANGELES, CALIFORNIA -- EZ Car Rental is a joke. I was at LAX with a reservation for a car. When I arrived at the car rental location, there were 6 customers ahead of me and no cars available, even though we all had reservations. All they said was this happens about once a month. Everyone was furious. After waiting an hour and a half, with still 5 customers ahead of me, I gave up. I have emailed the company several times, and left messages several times, with no response what so ever. I have never seen such a irresponsible, mess of a company.

I will never do business with them again, and I will make sure I let as many people as I can know how they conduct business.
     
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Ben There on 2011-04-01:
Car rental companies - like airlines and hotels - oversell their product. This means they book more cars than they actually have on the lot.

This is cause the percentage of people who book cars and don't pick them up is high... Most reservations don't require prepayment or a deposit, so people will book cars from different companies and go with the cheapest, or the one with the shortest line at the airport.

Like airlines and hotels, most of the time the oversell is a non-issue. If they do their math right they will have more cars than people showing up.

However, if everyone actually does show up OR some people don't return their cars on time, you have a bunch of mad people standing in line with a reservation and without a car.

There are a couple ways to improve your chances of having a car when you arrive... First, E-Z is the cheapest of the cheap when it comes to car rentals. Like Advantage and Fox, their lower prices mean that they need to oversell more to maximize revenue, and they are less likely to have spares sitting on the lot. The higher end companies like Avis or Hertz cater to business travelers - so while they can cost A LOT more, they will more likely have cars because their customers demand it.

Another way to go is to take the "if you can't beat 'em, join 'em" mentality - make a reservation with more than one company. Just make sure you are not getting a prepayment or deposit rental. If you have to enter in your credit card number, stop.

Finally, book with companies that allow you to check in online - this allows for some queue jumping, so if they are about to run out of cars, you won't be waiting in line when it happens.
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Cheaper is not always better
Posted by on
FT. LAUDERDALE, FLORIDA -- We were going to rent from Enterprise but E-Z talked us into renting from them (their booth is next door to Enterprise at the Ft. Lauderdale, FL airport). Boy, that was the biggest mistake of our vacation. My husband had to take my son to the emergency room during our vacation and left the keys at the hospital, no one was able to find them. Of course, E-Z has no extra sets of keys. We were more than willing to pay for a set but it has been a nightmare and 5 days later we are still dealing with them. No locksmith could make a key for the Toyota van we rented so E-Z told us we would have to tow it to a Toyota Dealer. Guess what E-Z? They won't tow a vehicle or make a key for a vehicle that you don't own. They were asking us to do the impossible. EZ told us they wouldn't charge us for anything else until the entire thing was resolved and they would call us. When we got home and checked our on-line bank account they had withdrawn $200 out of our account without saying a word. NEVER AGAIN.
     
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trmn8r on 2011-01-06:
How WAS this resolved? What did you use for transportation after that? How many days did you use the van? Was the $200 the total amount you were charged?

I feel your pain, but it is true that you lost the keys in the first place.
MRM on 2011-01-06:
That's unbelievable that E-Z Rent does not have another set of keys as a backup.
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